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I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
I am sure this is the reason the owner sold it in first place, I bet the person gave you lame story about how he changed carrier or got it as gift or some BS and he already has something lol so he didn't need it.
This is why I warn folks about buying jack from eBay or Craigslist when first batch came out month ago that means alot of inferior device that shouldn't have passed QC got though. Your best bet is going via HTC device warranty as TMo itself will not honor yours as they have no proof of this device was valid transaction linked to your account. Also the remorse period is only though TMo not by 3rd party individuals.
Thanks for the reply Mr.HKM, He told me he had 2 of these and he wanted to get rid of it so I'm guessing he used the insurance company to get another by saying it was lost.
Is it worth a shot with T-Mobile? or Should I call up HTC tomrrow and see what they can do? The thing is, I don't want to be left phoneless though, that's the only thing that's going to be bad for me.
Would my best bet be selling it back on Craigslist and getting another one?
I bought my HD2 off craigslist and transfered my insurance to it by calling tmo and asking them if I could. It was originally the insurance I had on my touch pro 2. My nexus one was insured by that other company.
I never had to use it on the hd2 so I don't know how that would work. After I bought the MT4G I had the guy at the store transfer my insurance to it.
Its worth a shot calling tmo. From my experience they are wing willing to work with you.
Sent from my HTC Glacier using XDA App
Maybe prick got it buy one get one free though adding family members with contract. Best place to buy it now is though TMo as like you I also considered buying it via CL/eBay but after I saw the rate of bad display, ffc, creaky buttons I decide it to just shall out the full $450 and get it without contract. Didn't want the hassle as I lost my HD2 and was left with dumbphone lol trust me its no fun.
Well this is what you can do just skip it all as TMo will not help you so just contact HTC rep and request RMA for it. While you are sending it go to local TMo store and get "loner" phone while its taken care of. You can contact the seller but I am sure the prick will ignore you as kid will be like its your problem now.
Update: Do as MvP77 said then first with TMo it won't hurt long as you get it taken care of if not then you become the prick and get it of your hand ASAP by selling it to someone else lol
Ugh I looked at T-Mobile website about device warranty under T-Mobile and it looks like you cannot transfer warranties from another customer. Pretty much bumed out at this point.
Should I post of on Craigslist asap and get rid of it and buy another one and risk getting a **** screen and or just keep this?
I flashed iced galicer on it and the screen comes on after a call so I'm just worried about the screen for now.
Sent from my HTC Glacier using XDA App
I have known and helped people who bought through ebay or craigslist get a replacement through T-Mo. It's not a fool proof way but it has worked for some.
First thing is hopefully you are a T-Mo customer? Then don't use the online chat, call them on the phone. Just ask for Tech support. Here is what you are trying to accomplish, you need to get your IMEI # in their system to have a chance. So since this device came out with a OTA (Over the Air update) the same day it launched it is a plus for you. If your IMEI # is not in the system you will never get the update. So when you call and get to the rep just explain to him you are having some problems with very poor battery life and your video chat is not working properly, poor signal etc. Tell him you knew there was a OTA update but you have never received it, and you want to see if this will fix your problems first before deciding on a warranty replacement. If they ask you where you got it tell them you got it from a T-Mobile Store and you bought it full price. Whatever you do don't tell them craigslist. Stay firm on you buying it in a store no matter how many times they ask. Now the above might not even come up but be prepared in case. Noe tell the tech support rep could he please make sure that your IMEI number is correct in their system as you have never received the update. Your number might be in there and it might not. Likely it is not. I had one that was wrong for a whole month from when I changed from my G2. They will ask you for your number and give it to them. If they don't find it they will try to put it in. If the IMEI number is not in their database they will tell you also and ask where you bought it. Stick to the plan. Tell them you don't know why it's not in their system all you did is buy it in their store it should be in the system and you paid full price for it it better be in the system. now I have actually had this happen on one of my early replacements. And I really did get it from a store. They finally said they could manually enter it and override the system. Now if you get this done your almost there. Tell them thank you and you will be waiting for the update and hopefully it fixes the issues if not you will call back. Wait a day or two. The call back and when you here the automated attendant say cancel. This gets you to a higher level rep. Tell the about the problems and you are disappoint that you paid full price and now you have all these problems and the OTA update did not correct them. You are loosing data connection and they stay off for long periods of time. Tell them you have already been to a store and they changed your SIM card and that you have already talked to tech support and factory master reset with them twice and they said it is defective. You said you would give it another chance but it did not get any better. Now hopefully they will process you a exchange and send it to you and then you send yours back..
I hope this help and you get a good one. If all else fails go through HTC.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
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Click to collapse
Sounds like a software bug. Try a factory reset before you do anything.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I've bought a few different phones off Craigslist and got them all exchanged through warranty. As long as its still under the manufacturers warranty they should exchange it. All they did was look up the imei to verify its still under warranty. This is my experience with T-Mob, so I don't see why you shouldn't be able to exchange it. Now, if its a stolen or lost phone, they might not. Let us know how it goes for you. Hope you get a good one.
Sent from my HTC Glacier using XDA App
This is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
Trust ME
as long as you have insurance which is 5.99 a month for the php bundle then it will cover the phone...just call in do troubleshooting and hey will replace it as long as there not liquid damage or physical damage....u dont pay anything not even shipping and hanlding
Alright, I'm going to give it a shot today.
This took ne at a surprise, I went and logged on to my T-Mobile and it shows the white mytouch as my phone... so I'm guessing they already know I have a mytouch?
so alright thanks for the replies everyone. I'll call in this afternoon and see what the deal is. Thanks.
Sent from my HTC Glacier using XDA App
rodriguez27 said:
this is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
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Click to collapse
i agree with you 100%
bobsbbq THANK you soo much for that detailed post and everyone else.
I called and told them about the screen not turning back after a phone call, and they went ahead and replaced it for me. I hope I get a good screen and one that turns on after a phone call. Thanks everyone
Told ya. Tmo customer service is excellent. I even got a watered damage G1 replaced.
Sent from my HTC Glacier using XDA App
I can't express how.much I wanna say thank you. I just hope it comes before this 3 day weekend and with the Sony screen. Thanks guys.
Sent from my HTC Glacier using XDA App
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
Lockeskidney said:
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
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For someone like me that switches phones alot and usually pays full or close to full price the insurance its nice. It would suck if it was like sprints insurance where you gotta pay a deductible.
Sent from my HTC Glacier using XDA App
I think T-Mobile does also make you pay a deductible also. Not sure, but I do change phones a lot and not sure if insurance would cover non T-Mobile phones like the iPhone.
Sent from my HTC Glacier using XDA App
Lockeskidney not everyone sells there soul by signing 2year contract and having to pay more than its actually worth. Now lets say this as I never considered insurance. I usually buy the device without contract at full price from valid vendor now if I lose it how much is the deductible? I am sure everyone ATM here some how doing insurance fraud false claiming it as lost.
I bought the G2X on Ebay full price. I do have some backlight issues, as of now i am ok with it, i was wondering in case if the backlight bleed increases, what is my recourse, Do i contact LG or Tmobile to warranty the phone, Any ideas? Thanks.
well since you bought it ebay i would first see what their return/warranty policy is if that doesn't work i would go with LG you should at least have a year warrant on it.
Contact LG Mobile!
.....
Actually going through this right now with Live chat. going a bit slow, but moving a long.
Good luck!
Please let me know what happens because I have a similar issue. Tmibile refused to do a warranty exchange on a 3 week old phone.
Sent from my LG-P999 using XDA App
I bought my G2x through Amazonwireless and now I'm hearing that Tmobile has pulled it from their web store? I'm outside the 30 days to return to Amazon already and I don't even really know who to talk to.
Were you able to get anywhere with LG?
usajlh said:
I bought my G2x through Amazonwireless and now I'm hearing that Tmobile has pulled it from their web store? I'm outside the 30 days to return to Amazon already and I don't even really know who to talk to.
Were you able to get anywhere with LG?
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Don't fret. Sometimes they pull the device for stock and marketing reasons. If they pulled it for Qc then I damn well want a replacement or exchange for phone of equal value ie htc sensation
Sent from my LG-P999 using Tapatalk
I believe T-Mobile's Asurion covers the g2x...it doesn't matter where u bought it.because as soon as your sim card insertedand you make a few calls their system will recieve info as to which phone it is and etc.if you already have a insurance plan conjoined when u got the phone you should be good.
Sent from my LG-P999 using XDA Premium App
are any of you guys developers? or just users of the phone? i would like to hear developer opinions on this also.
First, I am certain the monkeys on the other side of T-Mobile chat are reading prompts off a computer screen, so I had to go old school and acutally picked up the phone. Just got off the phone with T-Mobile tech rep (that's the first step, get past customer care) who said stop going through warranty exchanges as they are not actually being refurbished - they will still overheat and they will still have screen bleed. Instead, wait until the phone is in stock again and have a new one sent. No QC issues with the new ones and he hinted that when they start shipping they will have GB. He said the phone has been pulled while LG and Google work on "issues".
So if you are having issues and have been throug multiple exchanges, call T-Mobile, have a tech rep note your account to have a new phone shipped once they are available, and start checking every day to see when the phone is shipping again.
I REFUSE to go to Sensation. I think this phone is going to run circles around the Sensation once the kinks are worked out.
thank you for this information
Sent from my LG-P999 using XDA App
It works, I did it myself, they will be sending me one.
Yea right. I was asking all over the place for tmobike to send me a brand new G2 instead of 6 refurbished piles of ****. Never did j get a brand new phone they said it would be a luck of the draw to get a new one. I think this Rep was blowing smoke up your ass.
G2x with CM7 and faux ..21 kernel
Actually it will come in a new box direct from manufacturer (new back, new charger, new usb) - There is a restocking fee ($5 if you have insurance)
That sounds like a good idea. I am about to try that now.
Thanks beggars. I may bebyrying this once it actually gets out again, just to see what people say about screen bleed because if it fixes bugs but there's still screen bleed, no point in exchanging it
Sent from my LG-P999 using XDA App
I just got done with chat support and am being sent a brand new G2x directly from LG once they get more in.
Sent from my LG-P999 using XDA App
when you send yours back will you unroot first?
It would probably be a good idea to
Sent from my LG-P999 using XDA App
Every phone I have received has had bleeding issues so I never rooted, but I would highly recommend unrooting before sending back. Also, now that I think about it, the rep never said anything about sending the bunk phone back - just said a new phone in a new box would be coming.
I am wondering if this is how they are going to handle all future exchanges for the G2X - meaning, everyone gets a new phone once they start shipping and the old bunk ones will go back to LG to be refurbed.
I was denied because i am not in my remorse period. Tried calling two times and got the same answer lol, was told i could exchange for a refurb only
I just got off the phone with the loyalty dept and he said I need to return it to the retailer I bought it from...but the retailer doesn't have anymore g2x's in stock, and has no idea when he'll get more. So the loyalty dept said I can void my contract if I wish...that's it...take it or leave it. He also said that T-mobile HAS the update from LG already, but that they are still testing and will not release it until they are 100% confident in it...which he estimates to be in the middle of July.
And the rep I spoke to before him told me that any problems with the phone are the USER's fault because you are NOT supposed to have more than 5 downloaded apps on your phone at any time...you only install more apps when you get bored with the ones you currently have. Ummm..WHAT?!?!?
mmapcpro said:
And the rep I spoke to before him told me that any problems with the phone are the USER's fault because you are NOT supposed to have more than 5 downloaded apps on your phone at any time...you only install more apps when you get bored with the ones you currently have. Ummm..WHAT?!?!?
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This must be an industry standard line of BS.
I heard the EXACT same statement from a tech in a Verizon store.
brett_day said:
I was denied because i am not in my remorse period. Tried calling two times and got the same answer lol, was told i could exchange for a refurb only
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I am technically outside of my 14 day remorse period (although i am pretty sure if I had to, I could argue that I am not due to a T-Mobile rep telling me I needed a new battery rather than an exchange), but that doesn't matter - I have had 3 warranty exchanges within 90 days so they are sending me a new one if LG starts shipping them again.
GideonX said:
This must be an industry standard line of BS.
I heard the EXACT same statement from a tech in a Verizon store.
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Click to collapse
I think they mean desktop....remember windows phone 7 caused a similar uproar with it's live tile statements. I'm thinking 5-7 apps live on the desktop.
A guy at verizon said the samething to me when talking about battery life on droid x 2. He had a droid x. I asked to see his phone. He had dozens....he just laughed...said they are told to say these things.
I have had 1 exchange for very bad screen bleed. My current one has no noticeable bleed unless specifically in Draw! and looking for it. I recently had a couple episodes of the battery refusing to charge/connect via usb until I rebooted the phone. These symptoms appeared after my buyers remorse period was up. Another thing is I bought it at full price and I'm still under my old contract.
It has been getting hot, but not abnormally so to my standards. I could throw that in for good measure.
Do those that have been assured a new phone think my situation will qualify?
Sent from my T3 Motion GT3
I bought my G2x on 4/20 and it's way past my exchanging date. Is there any way to exchange it still?
I haven't used the insurance option on a new phone in some time. I bought insurance with this phone. I am just curious if they send u cash or a new phone. Would love to get one without screen bleed if it would be possible with the new batch of phones.
I'm within my buyer's remorse period...but in my area, if I drop my tmobile contract, my options are sprint, but the only near-comparable phone is the nexus s, and I'm simply not interested in signing a contract based on that phone right now; verizon, but I don't want to pay $120/month for service (which is $30 more than I pay with Tmobile); or att (same cost as verizon).
If I stay with Tmobile, the only realistic option would be the Sensation...and the problems some people are having with that phone seem to be worse, considering software can't EVER fix a faulty screen that accumulates dust under it.
So I think I'll just make the best with what I've got...looks like I got onboard at the wrong time.
Here's to hoping things get better.
I purchased my G2X 4/19 through the retentions department and never exchanged yet. It's been fairly good to me so far other than the internet dns issues. I have been waiting around for the updates to come but who knows when that will come. I am now experiencing random reboots and phone getting hot in my pocket for no reason. I want to call in report the issues to tmobile for an exchange but really would hate to receive a refurb device and only to receive a worse device than I have.
I know the website has been showing out of stock for the last month but does TMobile have devices readily available for exchanges or are those also out of stock? I'm trying to figure out if I could somehow use this in my favor if I can ask them if I could have a sensation instead?
I have been lied to so many times by different reps. One says they can give ne the galaxy s 4g for free (which I don't want). The other says I could pay $50 to get the sensation. I said no to that. The next Rep stated there are no offers other than exchanging for the same thing. I am on my fourth G2X and it is getting rediculous. I emailed a long letter to a bunch of the corporate execs about this unacceptable and incobsistent service. We will see what happens. Their whole thing is that the g2x msrp is $499 whereas the sensation is $549. They say the sensation is a more expensive phone and you have to pay to "upgrade", even though it is the only comparable replacement at this point.
Sent from my LG-P999 using XDA App
Cyberdan3 said:
I have been lied to so many times by different reps. One says they can give ne the galaxy s 4g for free (which I don't want). The other says I could pay $50 to get the sensation. I said no to that. The next Rep stated there are no offers other than exchanging for the same thing. I am on my fourth G2X and it is getting rediculous. I emailed a long letter to a bunch of the corporate execs about this unacceptable and incobsistent service. We will see what happens. Their whole thing is that the g2x msrp is $499 whereas the sensation is $549. They say the sensation is a more expensive phone and you have to pay to "upgrade", even though it is the only comparable replacement at this point.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Then pay the $50 and get the Sensation. If the Sensation is $50 more then it is $50 more. If you walked into a Tmobile store right now, they wouldn't sell you a Sensation for $500.
Basically they are giving you a refund of $500 to put toward another phone. That is pretty generous.
If the OP hasn't had any problems then I'm going to assume he hasn't called in any replacements. They typically don't offer other models until they've shipped out 3 replacements (the 4th offering a different make/model). I think the OP is asking whether they still have refurbs to send out... which I think they still do. So you'd probably have to go through the whole replacement process for a while, which isn't cool just to get a different phone.
I had a replacement shipped to me once and it had horrible backlight bleeding. I called and told them it was defective and shipped it back. My original phone I bricked but revived, thankfully.
All in all, I would call and ask and see what they say. If they send you a refurb, send it back it is worse off.
The only way your going to get a even replacement is getting a rep who actually knows about phones and is willing to get a supervisor override.
Sent from my HTC Sensation 4G using XDA App
how
how do i get the supervisor override done?
randyp007 said:
how do i get the supervisor override done?
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Click to collapse
I wouldn't even know how to go about asking for one. I was just lucky enough to find a rep that was understanding. He put me on hold, talked to a supervisor and then put me on hold again while he went to his supervisors computer to do the override.
Did you had your phone running stock all this time?
Sent from my G2x
If I got my phone off CL am I SOL when it comes to an exchange?
i am wondering as the guy above me ^_^
i love my g2x, but the sensation is quite something
Horsey said:
If I got my phone off CL am I SOL when it comes to an exchange?
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Click to collapse
WHat is CL? If you meant off contract then no your not SOL. I got my G2X off contract as well and I am still off contract even though I got a free Sensation and keep my G2X.
Craigslist he means.
Sent from my LG-P999 using XDA App
My phone has been stock this whole time besides a few apps here and there. I was getting bad battery life at first but did a restore which seemed to fix the issue. At this point i don't think im going to call in to get a replacement i think my phone is going to br one of the more reliable ones out there until the updates. Thanks guys for the input
Sent from my LG-P999 using XDA App
if the update comes out and these problem still exists, then LG & Tmobile will really hear from the customers. They better be ready for the bad press/back lash
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Cyberdan3 said:
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Click to expand...
Click to collapse
is the problem just light bleed or are you having freezing/reboot problems...just a fair warning the sensation is without it's faults also. You are most likely to get dust under the screen due to poor manufacturing. My wife has the same issue with her MT4G but it doesn't bother her like it would me. Just don't be surprised if you run into issues with the sensation.
tq745 said:
is the problem just light bleed or are you having freezing/reboot problems...just a fair warning the sensation is without it's faults also. You are most likely to get dust under the screen due to poor manufacturing. My wife has the same issue with her MT4G but it doesn't bother her like it would me. Just don't be surprised if you run into issues with the sensation.
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I think all these manufacturers need a lesson in QC/QA, or at least fire the staff they currently have and get a new one. It's seems commonplace that all Android devices are not created equal. I will say this much about the iPoop, that if one person has the death grip issues all 20 million of their devices do.
Cyberdan3 said:
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Click to expand...
Click to collapse
Well writing a "well worded" letter to corporate doesn't guarantee you anything especially if its demanding. Getting a $500 phone for $50 is a good deal and you should have jumped on it- assuming they let you keep the g2x also.
They said I would have to send back the G2X............
At this point is so freaking hard to judge which phome to keep since both seem to have issues.
What makes me want to keep my G2x is the unlock bootloader and the Tegra 2 plus the super snappy interface.
Where I start thinking if I should get the Sensation over the G2x is that the G2x haven't been in their website for over a month and this delayed updates making LG and T-Mobile look very very unreliable.
I will be starting a business and I need a reliable phone that will be supported.
Anyway, any thoughts?
Sent from my G2x
moshe22 said:
At this point is so freaking hard to judge which phome to keep since both seem to have issues.
What makes me want to keep my G2x is the unlock bootloader and the Tegra 2 plus the super snappy interface.
Where I start thinking if I should get the Sensation over the G2x is that the G2x haven't been in their website for over a month and this delayed updates making LG and T-Mobile look very very unreliable.
I will be starting a business and I need a reliable phone that will be supported.
Anyway, any thoughts?
Sent from my G2x
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Yea, here is my thought. If your starting a business then get the Sensation. It's a better business phone. Keep the G2X if you want a better play phone.
I have been posting here a little since getting my HTC One X (S4), mostly a little negative as I had been having bad battery and mostly bad reception (which lead to bad battery). I got it on 5/6 and even had the SIM card replaced thinking that was the issue. Data speeds were horrible (I'm in a "4g" area only, no LTE) and would be lucky if I got 1Mbps.
So today I went to Radio Shack and got it replaced. Holy Cow! I just got 3.75Mbps at home, where the most I ever got was just over 1Mbps on the defective one. Went to the gas station, speeds were still great and even in the movie theater I got a solid 2Mbps. My big test will be tonight to see if it still switches to EDGE at night as the old one always did.
TL;DR: If you think you have a defective unit with bad reception/battery, go replace it! And keep replacing it until you're satisfied!
relic120 said:
I have been posting here a little since getting my HTC One X (S4), mostly a little negative as I had been having bad battery and mostly bad reception (which lead to bad battery). I got it on 5/6 and even had the SIM card replaced thinking that was the issue. Data speeds were horrible (I'm in a "4g" area only, no LTE) and would be lucky if I got 1Mbps.
So today I went to Radio Shack and got it replaced. Holy Cow! I just got 3.75Mbps at home, where the most I ever got was just over 1Mbps on the defective one. Went to the gas station, speeds were still great and even in the movie theater I got a solid 2Mbps. My big test will be tonight to see if it still switches to EDGE at night as the old one always did.
TL;DR: If you think you have a defective unit with bad reception/battery, go replace it! And keep replacing it until you're satisfied!
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If only AT&T had them in stock for me to replace mine...
I get 10mb down and up to 3 up at home on hspa+. On lte i get 30 down and up to 30 up. My only issue is with the wifi bug but I'm sure that will be fixed in the upcoming update. Damn i love this phone!
Sent from my HTC One X
droidiac13 said:
If only AT&T had them in stock for me to replace mine...
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Exactly!! I have these same issues but not one AT&T store around me has them in stock.
Sent from my HTC One X using Tapatalk 2
Tiffany84 said:
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
Sent from my HTC One X using Tapatalk 2
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Tiff, make sure the manager at the store you frequent knows of you problem and documents it.
Sent from my HTC One X using Tapatalk 2
Tiffany84 said:
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
Sent from my HTC One X using Tapatalk 2
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i had to send mine to htc for warranty repair. didnt want to wait till who knows when for new stock. i dont trust the stores near me. doubt theyd want to use their limited stock for an exchange when they finally get them. id hear some kind of excuse.
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
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I'm pretty sure they limit your exchanges to two.
relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
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no...
clearly there are some devices out there with issues. Glad you were able to get yours replaced and are humming along. Now you need to get to an LTE are to see what speeds you get.
relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
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Click to collapse
they limit to one exchange within 30 days. if you return the phone to get your upgrade back, you must pay a $35 restocking fee.
they've planned ahead for people like you!
Sent from my HTC One X
mosesman86 said:
they limit to one exchange within 30 days. if you return the phone to get your upgrade back, you must pay a $35 restocking fee.
they've planned ahead for people like you!
Sent from my HTC One X
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Click to collapse
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
rquinn19 said:
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
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wow, you have every right to rant after an experience like that! I'm sorry you got treated that way. Just to set the record straight, though, that's absolutely NOT company policy for AT&T corporate-owned stores. Since your One X was DOA, you should not have to pay a restocking fee. I worked for AT&T Retail until a couple weeks ago, and we wouldn't have done that... sounds like you ran up against greedy, bad people.
Oh yeah, and it doesn't master where you return it. As long as it's a corporate store. Are you sure the second place wasn't an authorized retailer? Either that, or they only had one or two left in stock.
Sent from my HTC One X
When dealing with att, its always a good practice to deal with corporate stores only. And that is sometimes hard to tell the difference...99% of the corporate stores will do the right thing..when buying phones I use best buy because they are usually a little cheaper but more so that they offer a $0 deductible warranty and a $30 buyback program where they offer you at least $125 in 2 Yeats towards purchase of new phone..can trade before 2 years and get even bigger credit towards new phone..$125 is just the least you will get...well worth the $30 l. Just my 2 cents..
Sent from my HTC One X using xda premium
The day I got it, I looked at mine and said...whoa.
The camera bezel isn't flush with the phone.
I'm NOT DUMB. I know it sticks out. - that's what the guy at AT&T said to me...what an idiot...
I mean like...where the bezel is set into the device, it sticks out a little.
Not to mention, I unlocked the device this morning to notice that the backlight of the recent apps button? Doesn't work anymore.
Needless to say, I emailed them about a possibly warranty replacement.
I LOVE the device - it's amazing! But...I don't think I can live with that when I paid for it outright...
rquinn19 said:
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
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Click to collapse
whoa! that's crazy! I got mine at radio shack and they did tell me that I was "suppose" to go back to the store I bought it at, but that was 250 miles away so she did it anyways. but the craziest part was that I actually got about 20 bucks back because the price of the phone had gone down. I paid no restocking fee either. based on all the stories I don't think I'll ever buy straight from att.