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I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
I am sure this is the reason the owner sold it in first place, I bet the person gave you lame story about how he changed carrier or got it as gift or some BS and he already has something lol so he didn't need it.
This is why I warn folks about buying jack from eBay or Craigslist when first batch came out month ago that means alot of inferior device that shouldn't have passed QC got though. Your best bet is going via HTC device warranty as TMo itself will not honor yours as they have no proof of this device was valid transaction linked to your account. Also the remorse period is only though TMo not by 3rd party individuals.
Thanks for the reply Mr.HKM, He told me he had 2 of these and he wanted to get rid of it so I'm guessing he used the insurance company to get another by saying it was lost.
Is it worth a shot with T-Mobile? or Should I call up HTC tomrrow and see what they can do? The thing is, I don't want to be left phoneless though, that's the only thing that's going to be bad for me.
Would my best bet be selling it back on Craigslist and getting another one?
I bought my HD2 off craigslist and transfered my insurance to it by calling tmo and asking them if I could. It was originally the insurance I had on my touch pro 2. My nexus one was insured by that other company.
I never had to use it on the hd2 so I don't know how that would work. After I bought the MT4G I had the guy at the store transfer my insurance to it.
Its worth a shot calling tmo. From my experience they are wing willing to work with you.
Sent from my HTC Glacier using XDA App
Maybe prick got it buy one get one free though adding family members with contract. Best place to buy it now is though TMo as like you I also considered buying it via CL/eBay but after I saw the rate of bad display, ffc, creaky buttons I decide it to just shall out the full $450 and get it without contract. Didn't want the hassle as I lost my HD2 and was left with dumbphone lol trust me its no fun.
Well this is what you can do just skip it all as TMo will not help you so just contact HTC rep and request RMA for it. While you are sending it go to local TMo store and get "loner" phone while its taken care of. You can contact the seller but I am sure the prick will ignore you as kid will be like its your problem now.
Update: Do as MvP77 said then first with TMo it won't hurt long as you get it taken care of if not then you become the prick and get it of your hand ASAP by selling it to someone else lol
Ugh I looked at T-Mobile website about device warranty under T-Mobile and it looks like you cannot transfer warranties from another customer. Pretty much bumed out at this point.
Should I post of on Craigslist asap and get rid of it and buy another one and risk getting a **** screen and or just keep this?
I flashed iced galicer on it and the screen comes on after a call so I'm just worried about the screen for now.
Sent from my HTC Glacier using XDA App
I have known and helped people who bought through ebay or craigslist get a replacement through T-Mo. It's not a fool proof way but it has worked for some.
First thing is hopefully you are a T-Mo customer? Then don't use the online chat, call them on the phone. Just ask for Tech support. Here is what you are trying to accomplish, you need to get your IMEI # in their system to have a chance. So since this device came out with a OTA (Over the Air update) the same day it launched it is a plus for you. If your IMEI # is not in the system you will never get the update. So when you call and get to the rep just explain to him you are having some problems with very poor battery life and your video chat is not working properly, poor signal etc. Tell him you knew there was a OTA update but you have never received it, and you want to see if this will fix your problems first before deciding on a warranty replacement. If they ask you where you got it tell them you got it from a T-Mobile Store and you bought it full price. Whatever you do don't tell them craigslist. Stay firm on you buying it in a store no matter how many times they ask. Now the above might not even come up but be prepared in case. Noe tell the tech support rep could he please make sure that your IMEI number is correct in their system as you have never received the update. Your number might be in there and it might not. Likely it is not. I had one that was wrong for a whole month from when I changed from my G2. They will ask you for your number and give it to them. If they don't find it they will try to put it in. If the IMEI number is not in their database they will tell you also and ask where you bought it. Stick to the plan. Tell them you don't know why it's not in their system all you did is buy it in their store it should be in the system and you paid full price for it it better be in the system. now I have actually had this happen on one of my early replacements. And I really did get it from a store. They finally said they could manually enter it and override the system. Now if you get this done your almost there. Tell them thank you and you will be waiting for the update and hopefully it fixes the issues if not you will call back. Wait a day or two. The call back and when you here the automated attendant say cancel. This gets you to a higher level rep. Tell the about the problems and you are disappoint that you paid full price and now you have all these problems and the OTA update did not correct them. You are loosing data connection and they stay off for long periods of time. Tell them you have already been to a store and they changed your SIM card and that you have already talked to tech support and factory master reset with them twice and they said it is defective. You said you would give it another chance but it did not get any better. Now hopefully they will process you a exchange and send it to you and then you send yours back..
I hope this help and you get a good one. If all else fails go through HTC.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
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Click to collapse
Sounds like a software bug. Try a factory reset before you do anything.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I've bought a few different phones off Craigslist and got them all exchanged through warranty. As long as its still under the manufacturers warranty they should exchange it. All they did was look up the imei to verify its still under warranty. This is my experience with T-Mob, so I don't see why you shouldn't be able to exchange it. Now, if its a stolen or lost phone, they might not. Let us know how it goes for you. Hope you get a good one.
Sent from my HTC Glacier using XDA App
This is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
Trust ME
as long as you have insurance which is 5.99 a month for the php bundle then it will cover the phone...just call in do troubleshooting and hey will replace it as long as there not liquid damage or physical damage....u dont pay anything not even shipping and hanlding
Alright, I'm going to give it a shot today.
This took ne at a surprise, I went and logged on to my T-Mobile and it shows the white mytouch as my phone... so I'm guessing they already know I have a mytouch?
so alright thanks for the replies everyone. I'll call in this afternoon and see what the deal is. Thanks.
Sent from my HTC Glacier using XDA App
rodriguez27 said:
this is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
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i agree with you 100%
bobsbbq THANK you soo much for that detailed post and everyone else.
I called and told them about the screen not turning back after a phone call, and they went ahead and replaced it for me. I hope I get a good screen and one that turns on after a phone call. Thanks everyone
Told ya. Tmo customer service is excellent. I even got a watered damage G1 replaced.
Sent from my HTC Glacier using XDA App
I can't express how.much I wanna say thank you. I just hope it comes before this 3 day weekend and with the Sony screen. Thanks guys.
Sent from my HTC Glacier using XDA App
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
Lockeskidney said:
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
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For someone like me that switches phones alot and usually pays full or close to full price the insurance its nice. It would suck if it was like sprints insurance where you gotta pay a deductible.
Sent from my HTC Glacier using XDA App
I think T-Mobile does also make you pay a deductible also. Not sure, but I do change phones a lot and not sure if insurance would cover non T-Mobile phones like the iPhone.
Sent from my HTC Glacier using XDA App
Lockeskidney not everyone sells there soul by signing 2year contract and having to pay more than its actually worth. Now lets say this as I never considered insurance. I usually buy the device without contract at full price from valid vendor now if I lose it how much is the deductible? I am sure everyone ATM here some how doing insurance fraud false claiming it as lost.
I purchased my G2X 4/19 through the retentions department and never exchanged yet. It's been fairly good to me so far other than the internet dns issues. I have been waiting around for the updates to come but who knows when that will come. I am now experiencing random reboots and phone getting hot in my pocket for no reason. I want to call in report the issues to tmobile for an exchange but really would hate to receive a refurb device and only to receive a worse device than I have.
I know the website has been showing out of stock for the last month but does TMobile have devices readily available for exchanges or are those also out of stock? I'm trying to figure out if I could somehow use this in my favor if I can ask them if I could have a sensation instead?
I have been lied to so many times by different reps. One says they can give ne the galaxy s 4g for free (which I don't want). The other says I could pay $50 to get the sensation. I said no to that. The next Rep stated there are no offers other than exchanging for the same thing. I am on my fourth G2X and it is getting rediculous. I emailed a long letter to a bunch of the corporate execs about this unacceptable and incobsistent service. We will see what happens. Their whole thing is that the g2x msrp is $499 whereas the sensation is $549. They say the sensation is a more expensive phone and you have to pay to "upgrade", even though it is the only comparable replacement at this point.
Sent from my LG-P999 using XDA App
Cyberdan3 said:
I have been lied to so many times by different reps. One says they can give ne the galaxy s 4g for free (which I don't want). The other says I could pay $50 to get the sensation. I said no to that. The next Rep stated there are no offers other than exchanging for the same thing. I am on my fourth G2X and it is getting rediculous. I emailed a long letter to a bunch of the corporate execs about this unacceptable and incobsistent service. We will see what happens. Their whole thing is that the g2x msrp is $499 whereas the sensation is $549. They say the sensation is a more expensive phone and you have to pay to "upgrade", even though it is the only comparable replacement at this point.
Sent from my LG-P999 using XDA App
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Then pay the $50 and get the Sensation. If the Sensation is $50 more then it is $50 more. If you walked into a Tmobile store right now, they wouldn't sell you a Sensation for $500.
Basically they are giving you a refund of $500 to put toward another phone. That is pretty generous.
If the OP hasn't had any problems then I'm going to assume he hasn't called in any replacements. They typically don't offer other models until they've shipped out 3 replacements (the 4th offering a different make/model). I think the OP is asking whether they still have refurbs to send out... which I think they still do. So you'd probably have to go through the whole replacement process for a while, which isn't cool just to get a different phone.
I had a replacement shipped to me once and it had horrible backlight bleeding. I called and told them it was defective and shipped it back. My original phone I bricked but revived, thankfully.
All in all, I would call and ask and see what they say. If they send you a refurb, send it back it is worse off.
The only way your going to get a even replacement is getting a rep who actually knows about phones and is willing to get a supervisor override.
Sent from my HTC Sensation 4G using XDA App
how
how do i get the supervisor override done?
randyp007 said:
how do i get the supervisor override done?
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I wouldn't even know how to go about asking for one. I was just lucky enough to find a rep that was understanding. He put me on hold, talked to a supervisor and then put me on hold again while he went to his supervisors computer to do the override.
Did you had your phone running stock all this time?
Sent from my G2x
If I got my phone off CL am I SOL when it comes to an exchange?
i am wondering as the guy above me ^_^
i love my g2x, but the sensation is quite something
Horsey said:
If I got my phone off CL am I SOL when it comes to an exchange?
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WHat is CL? If you meant off contract then no your not SOL. I got my G2X off contract as well and I am still off contract even though I got a free Sensation and keep my G2X.
Craigslist he means.
Sent from my LG-P999 using XDA App
My phone has been stock this whole time besides a few apps here and there. I was getting bad battery life at first but did a restore which seemed to fix the issue. At this point i don't think im going to call in to get a replacement i think my phone is going to br one of the more reliable ones out there until the updates. Thanks guys for the input
Sent from my LG-P999 using XDA App
if the update comes out and these problem still exists, then LG & Tmobile will really hear from the customers. They better be ready for the bad press/back lash
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Cyberdan3 said:
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Click to expand...
Click to collapse
is the problem just light bleed or are you having freezing/reboot problems...just a fair warning the sensation is without it's faults also. You are most likely to get dust under the screen due to poor manufacturing. My wife has the same issue with her MT4G but it doesn't bother her like it would me. Just don't be surprised if you run into issues with the sensation.
tq745 said:
is the problem just light bleed or are you having freezing/reboot problems...just a fair warning the sensation is without it's faults also. You are most likely to get dust under the screen due to poor manufacturing. My wife has the same issue with her MT4G but it doesn't bother her like it would me. Just don't be surprised if you run into issues with the sensation.
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I think all these manufacturers need a lesson in QC/QA, or at least fire the staff they currently have and get a new one. It's seems commonplace that all Android devices are not created equal. I will say this much about the iPoop, that if one person has the death grip issues all 20 million of their devices do.
Cyberdan3 said:
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Click to expand...
Click to collapse
Well writing a "well worded" letter to corporate doesn't guarantee you anything especially if its demanding. Getting a $500 phone for $50 is a good deal and you should have jumped on it- assuming they let you keep the g2x also.
They said I would have to send back the G2X............
At this point is so freaking hard to judge which phome to keep since both seem to have issues.
What makes me want to keep my G2x is the unlock bootloader and the Tegra 2 plus the super snappy interface.
Where I start thinking if I should get the Sensation over the G2x is that the G2x haven't been in their website for over a month and this delayed updates making LG and T-Mobile look very very unreliable.
I will be starting a business and I need a reliable phone that will be supported.
Anyway, any thoughts?
Sent from my G2x
moshe22 said:
At this point is so freaking hard to judge which phome to keep since both seem to have issues.
What makes me want to keep my G2x is the unlock bootloader and the Tegra 2 plus the super snappy interface.
Where I start thinking if I should get the Sensation over the G2x is that the G2x haven't been in their website for over a month and this delayed updates making LG and T-Mobile look very very unreliable.
I will be starting a business and I need a reliable phone that will be supported.
Anyway, any thoughts?
Sent from my G2x
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Click to collapse
Yea, here is my thought. If your starting a business then get the Sensation. It's a better business phone. Keep the G2X if you want a better play phone.
I am furious at this point with t-mobile because they will not let me get the only even exchange phone with the sensation. The only thing I have the option of getting is the mytouch 4g which sucks in my opinion because I am losing alot of money then. The only thing I want is the sensation and I am literally overwhelmed that retention and loyalty wouldnt exchange after I have been a customer for over a decade.
Doesn't really require your own thread.
Each CS rep is different. Keep calling until you have a decent rep. Tell them you paid $500 for a dual core phone and that is what you are looking for. Say that offers were G2x+$50=Sensation.
Refurbs aren't going to solve anything. Your just getting everyone elses screen bleeds and other issues.
Refurbs won't be a good solution until they fix the issues and have better replacements.
I guess be polite and level headed and focus on solutions rather then ranting about problems.
player911 said:
Doesn't really require your own thread.
Each CS rep is different. Keep calling until you have a decent rep. Tell them you paid $500 for a dual core phone and that is what you are looking for. Say that offers were G2x+$50=Sensation.
50 bucks should be all it takes ..like he said keep calling back
Sent from my LG-P999 using XDA App
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Click to collapse
Dude, do you know how many times I called until I found a rep willing give me the Sensation for free and keep my G2X while remaining contract free. First, you need to get into the retention department which sounds like you already have and then you need to find a rep willing to get a supervisor to override what the computer is telling them. I did have extenuating circumstances so don't expect to get the same deal I got.
Here is why there not readily willing to do a deal where you give them back your G2X, pay the extra $50 and walk away with the Sensation. They can't do anything with the G2X so they have to eat the cost of the Sensation. LG will not let T-Mobile send phones back to them outside of the 30 day return policy. I have had more than 5 reps tell me the same thing and I started to believe it after the one who gave me the Sensation told me to keep the G2X because there is nothing they can do with it.
To be completely honest, if they would just give us whatever phone we want at the discounted contract price, I'd probably be ok with that.
Sometimes you buy lemons, gents. Welcome to technology.
If it helps I called T-Mobile Corporate last week and finally got a call back today. After speaking with the guy, he finally offered the Sensation and sent it out today. If I were anyone that wants that exchange, go through corporate, because customer service can't do anything for you. Hope this helps.
Sent from my LG-P999 using XDA App
What's the corporate number?
Triune said:
If it helps I called T-Mobile Corporate last week and finally got a call back today. After speaking with the guy, he finally offered the Sensation and sent it out today. If I were anyone that wants that exchange, go through corporate, because customer service can't do anything for you. Hope this helps.
Sent from my LG-P999 using XDA App
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Click to collapse
WHat do you mean they can't do anything for you? They did something for me and another guy in this forum. Both of us got free Sensations and got to keep our G2X's. Both of us just dialed 611 and talked to customer service.
Beggars1923 said:
What's the corporate number?
Click to expand...
Click to collapse
425-378-4000
Sent from my LG-P999 using XDA App
just
i just called corporate and left them a message...... but what do i ask when i call retention like to start off
I want to go and play with one first before and take any drastic decisions. My phone did get hot yesterday, rebooted and lost apn, all in stock.
Flashed CM7 last night
Sent from my LG-P999 using XDA App
moshe22 said:
I want to go and play with one first before and take any drastic decisions. My phone did get hot yesterday, rebooted and lost apn, all in stock.
Flashed CM7 last night
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Hopefully you'll be fine with CM7
My phone is crap on T-mobile's rom and the GB leaked ROM. I believe its my phone consistently fails/reboots/laggy. However it doesn't freeze, just gets hot and reboots. No APN issues on stock, actually just good with APN.
CM7 did stabilize my phone. Only issue that refuses to go away is the hot battery. Just have to deal with it. Happens on MyTouch 4G also, but the G2X just gets so hot its ridiculous.
Hope you have better luck.
Also I don't wanna piss off T-Mobile customer service. I do plan to exchange my phone when they release new batch of good phones. Its pointless to exchange now because its like a lottery. And those who did get Sensation exchanged for G2X, lucky you. I guess thats a case by case basis.
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
randyp007 said:
i just called corporate and left them a message...... but what do i ask when i call retention like to start off
Click to expand...
Click to collapse
Just tell them your concern and Express why you're so upset at how you've been treated. After that, ask for a comparable device.
Sent from my LG-P999 using XDA App
So whats going on now with T-mobile if we try to do a warranty exchange?
I had a hd2 and it had issues and they sent me a g2x about 7-8 months ago but now it seems alot of the issues that have been reported "that I didn't have I have now" I just don't want a refub g2x my screen looks good and I don't want a refub with screen bleeds.lol
Im sure somebody has dealt with Tmobile on this just wondering what the outcome was.
tdizzle404 said:
So whats going on now with T-mobile if we try to do a warranty exchange?
I had a hd2 and it had issues and they sent me a g2x about 7-8 months ago but now it seems alot of the issues that have been reported "that I didnt have I have now" I just don't want a refub g2x my screen looks good and I don't want a refub with screen bleeds.lol
Im sure somebody has dealt with Tmobile on this just wondering what the outcome was.
Click to expand...
Click to collapse
I may be wrong, but if you receive a warranty replacement for a phone the remaining warranty is carried over from the original date of purchase of the first phone. If it is still in the warranty period of the hd2 you should be fine.
Na its been over a year since I bought the hd2.The right thing for them to do is give me a year on the g2x "but the wont" cause they gave it to me and I didn't know about all the issues it has and they was like your lucky this is one of our hottest phones lol
Has any one used asurion are the replacing g2x's with g2x's?
I have gotten two warranty exchanges on my G2x and the first on I received seemed to be a new G2x with LG logo instead of T-Mobile logo under the ear piece, by the second one I received was a refurb an the way I could tell was that after a week of using it I started having a bad screen bleed... When I called T-Mobile and asked for a replacement phone, basically I didn't want the G2x anymore, they told me that I would either get another G2x or the Sidekick 4G... I just decided to order another screen off eBay and replace it myself..... Asurion will exchange you phone for you but there is a $130 deductible that you have to pay if you decide to use your insurance to get your phone exchanged
Sent from my LG-P999 using XDA App
The side kick 4g? lol that's probable what asurion will send.
When a phone is discontinued there sapose to offer a better phone.
Has anyone else got a sidekick from asurion
Sent from my SGH-T989 using Tapatalk
My One X has 3-4 stuck pixels, some light bleed and backlight bleed. It has also had a couple episodes of massive overheating while the phone has been sitting on the table, not in use.
I called customer support last week about doing an exchange after trying a store first. Since the phone was out of stock, they put a note on my account that I had called within the 30 day period and told me to call back this week. Evidently they can't schedule the exchange for when the phone is back in stock.
I called back today, and after the obligatory 3-4 transfers coupled with repeating myself 3-4 times, I was told that I would be charged another $199, and refunded the initial $199 at some point after my return was received.
I can't really afford to pay another $199 for the time being.
Reading back over AT&T's 30 day policy, I don't see this extra charge being mentioned anywhere.
Has anyone else run into this? The AT&T store near me still does not have them back in stock, so I can't do an exchange there.
The 30 day policy does not seem to mention anything about being charged twice, but it does say that refunds on returned phones will be issued within two months. Two months is a long time, and seems unreasonable.
I'm just wondering if others have run into this when returning their phones, or if it's something that can be circumvented.
Nope I had the same issue and they replaced it right away no money or questions asked
Sent from my HTC One X using xda premium
Thanks...did you do the exchange over the phone or in store?
I was charged the $199.99 and then credited the money back once they got the phone back.
droidiac13 said:
I was charged the $199.99 and then credited the money back once they got the phone back.
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That's bs. They shouldn't do that. If you don't send the phone back they should just credit your account. I've never had so many problems returning a phone than I do with AT&T.
Sent from my HTC One X using XDA
tyshemi said:
Nope I had the same issue and they replaced it right away no money or questions asked
Sent from my HTC One X using xda premium
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This. Go to the stores instead of calling customer service, they are a lot more helpful.
Sent from my HTC One X using xda premium
Yeah I'd suggest going into a store for the best experience.
Some people on the phones dont know what the heck they are doing.
Yea sorry lol I went to the store and they were more than happy to help me.
Sent from my HTC One X using xda premium
I'm sure going into a store is the best way to go, unfortunately the stores near me do not have any stock and do not know when they'll be getting the phones back. I called to ask if they could set up the exchange in store and order a new one for me, but they have to have the phones in stock to do an exchange.
SkizzMcNizz said:
That's bs. They shouldn't do that. If you don't send the phone back they should just credit your account. I've never had so many problems returning a phone than I do with AT&T.
Sent from my HTC One X using XDA
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It wasn't a big deal to me and I was OK with it. But, I can certainly understand how this can put someone in a pinch.
Also, I just got off the phone with AT&T and the DID make a notation on my account that once the phone is in stock, they will send out a new one since I am having issues with this phone too. So if you are in need of an exchange and the stores are out of stock, make sure you call and get the notes put into your account!!!
I'm no longer an at t customer but was for a long time.in my experience I always got the best service in corporate stores the authorized retailer won't always help out. It shouldn't cost out of pocket just billed to your account and refunded later.they send a return shipping box and tracking info for you to return the old one in.even the tape to close the box, lol.
Sent from my D710 blazing the blu kuban 1.0.3.6 undeniably
I found a corporate store that had received a new shipment and the exchange was fairly painless. New phone has one stuck pixel, but I think I can live with that.
I got notice today that the corporate store I go to received their shipment. Went in and exchanged without issue. Shipped with 1.85.
Sent from my HTC One X using Tapatalk 2
droidiac13 said:
I got notice today that the corporate store I go to received their shipment. Went in and exchanged without issue.
Sent from my HTC One X using Tapatalk 2
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Also on 1.85?
Hi. I bought the AT&T HTC One X off Amazon. Can I still go to the AT&T store for an exchange since I noticed a dead pixel?
No but amazon has a 30 day return policy.
Does AT&T's "one exchange only" rule apply to phones with dead pixels? In other words, can you keep exchanging until you get a phone without dead pixels? It seems to be a huge problem on these phones. I'm afraid to go back to the store and piss off the manager by rejecting phone after phone due to dead pixels.
Nope within the first 30 days warranty exchanges can be done in store.
So are there a bunch of problems with this phone or are a lot of people complaining about nothing? I sear everyday I look on this phone someone's says they are returning their phone because of issues.
Call it what you want but if you have to return it more than once that's horrible quality.
Trying to make a decision if this is the right phone to get....
AT&T website says defective devices must be returned within 14 days of receiving the replacement. Ugghhh. I thought it was 30!
Do you think they'll still take it back? They have been sold out because of the holdup at customs.