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Emails disappearing from exchange inbox and calendar not syncing help please

Hi all, I'm fairly experienced with the WM world (been using since WM2002) and am usually able to fix plenty of people's problems (on here and in the real world). I have run into an issue that I haven't quite been able to figure out. If it were my phone, I'd probably reflash a different rom on it (or even same one) and try it again fresh, but since it is not my phone I haven't tried it yet. Anyways, here is the issue.
My coworker has configured his phone running his provider's stock WM6.1 standard rom. He (well me, he had no idea it was possible until I showed him) is trying to connect his phone to the company's exchange server to get email on the phone. I have configured this (or instructed how to do this) for over 25 people where I work, and the only issues that I have ever run into were certificate issues. I manually pulled down the root certificate, made a cab file containing it, and installed it on his phone. This is easily verified by accessing the company's OWA site from Pocket IE. Without the certificate installed, a certificate warning appears, and with it you access without a problem (which I can do). So certificate, checked.
Now after a soft reset, it comes time to configure it. I get the email address, password, and domain in without a problem. Then the OWA address is put into the server address. Then the specific mail and calendar items are configured (such as retain last 3 days of mail, download 50KB of each message, show last 2 weeks of calendar, etc.), and finish is hit. The device successfully syncs, with no errors appearing on the screen. I even see items come down in activesync (such as syncing 82 contacts, 5 calendar events, and some emails).
I opened pocket outlook, and his inbox is empty. Odd, so I send him a test email from my AT&T Tilt (cooked WM 6.1 rom), and it arrives to his device on the next send/receive. Then, I hit send receive again on his phone and the test email disappears. I have tried changing the "retain" option for email from last 3 days to last 2 weeks, and no difference. Also the Calendar is empty. I sent him a meeting request and he accepted it, but it isn't on his mobile phone's calendar (but it is on the exchange calendar).
The only thing that I could think of is a rule to move everything to his personal folder on his laptop, but he says that he doesn't have one and moves everything over by hand. I'm thinking about swinging by his desk and confirming, but he isn't dumb and I'm sure he isn't lying about it.
I have been searching google (here and full internet google) without much luck. Thanks for any ideas to try, or else I'm gonna go soft reset his phone
Jason

Well he did tell me when he closed outlook on his work PC, everything started working right. I might try to swing by and look at his outlook afterall.
Jason

btw, if your poutlook syncs only new mails, and your server is configured to not keep messages on the server, the message might be deleted every other send/receive.

Activesync deleted my outlook contacts.

Hi all-
I am having some trouble with active sync and outlook. I have a standard rom fuze syncing to outlook 2000 on a windows xp computer. The other day after a sync I noticed my contacts in outlook were all deleted, yet they are still on the phone. I noticed in active sync on the computer that it is only syncing the calendar, favorites and files, not contacts. When I look in the active sync program on the phone I see that the contacts option is now grayed out and is not available to select. I am not worried about loosing my database, I use pim backup, I just want to get my contacts back onto my computer. I have been using windows phones for several years and have never come across this problem before..
I deleted the partnership both on the phone and on the computer, and then re established the syncing partnership. At first if appeared it would sync the contacts, but when the syncing process was done, I was back to where I started with the contacts grayed out again.
I did come across these threads:
http://forum.xda-developers.com/showthread.php?t=428257
http://forum.xda-developers.com/showthread.php?t=264609
http://forum.xda-developers.com/showthread.php?t=246075
and none of them provided any help to my situation.
One person did suggest installing some office xp updates which did not help, someone suggested to hard reset the phone but before I do that I wanted to ask if anyone knows of anything else I can try, and how I can prevent this from happening again. Any help would be greatly appreciated!
Jon

http://myphone.microsoft.com/ its free, use it next time.

Handy thing that

thanks Jack of Clubs for the helpful link. I will definately check that out...
But for now, I need to get those contacts back into outlook. I use outlook to sync from my windows phone to a few nokia phones.
Anyone have any ideas I can try before a hard reset?

You didn't setup any type of exchange for your contacts for another server did you? Since my move to Vista/7 and the updated WMDC I haven't had that problem. Good luck...let us know how its sovled.

no, i don't have any type of exchange setup. just basic syncing to activesync through usb cable. quite baffling to me..

Deleted Out look contacts
This happened to me, luckily i found all my contacts in the deleted folder of Outlook and simply restored them, it has to do with the direction of syncing, i.e. pc to device or device to pc, on will over write the other......

yes, I did copy the deleted items back into the contact database.
I am trying to figure out how to re establish the syncing relationship between the phone and outlook..

jonyboy27 said:
yes, I did copy the deleted items back into the contact database.
I am trying to figure out how to re establish the syncing relationship between the phone and outlook..
Click to expand...
Click to collapse
thats really hard to do. i couldnt figure it out the one time i ended the partnership then tried to re-establish it.

Help! Stuck in constant email syncronise!

Hi all,
I noticed a few days ago my HD7's battery was lasting just a few hours after a full recharge. I have now found that the phone is constantly syncronising all the email accounts! (1 live, 1 exchange & 1 Imap)
All 3 accounts are greyed out in the email settings page, so I can't even remove them.
I don't want to do a factory reset as I'll lose all of my Txt messages
Anyone have any ideas...?
Cheers
JQ

Have you rebooted your phone? Also, not absolutely certain about saving text messages but, I believe Live will restore all settings and info after a hard reset. It did on mine when I was switching out HD7s. Just make sure Live sync has run.

Well hard reset will definitely not bring back smses.
As for the sync: for 99% it's some kind of currupted email data.
Maybe try to clean these email accounts. It must be something like that.
I've had similar issue but with looped Contacts sync. Device was endlessly counting synced contacts, I was forcing this to stop after reaching 20000......
The problem was gone once I cleaned my contacts and removed corrupted data. This problem appeared after I made first ActiveSync from my WM6.5 device.
Now it's fine. WLive syncs hotmail emails, calendar and contacts.
Hope this helps......

Hmmmm not sure I can clean out my emails...
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
I've tried disconecting from the internet (airplane mode etc) to see if the sync ever times out but it never does.
Q

jamesquintin said:
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
Click to expand...
Click to collapse
Do you try to sync all that 11,000 emails to your phone? Or just a few days worth of it?

Only the last 7 days worth.
I've changed the passwords on all my email accounts, thinking it might stop as it cant access it, but no joy...
Wierdly the Hotmail mail icon on the start screen has dissapeared and is gone from the apps list (ie I can't go into my hotmail email list)...
Q

Hard to say. It may be a problem started with 11000 emails but I am not sure.
But I'm sure there are some things which cause sync corruption and in this case
only hard reset helps. I think 11000 emails is sick for a device.

it started when my live account didn't update with new emails.
Now the live account is in the email list (under settings) but has completly gone from the rest of the phone! Like if I try and forward a picture via messaging, the hotmail account is not listed, when the exchange and Imap accounts are...
Hopefully the next update will be here within a week or so, and that may solve my problem...
Q

Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.

chumaj001 said:
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
Click to expand...
Click to collapse
I don't think you can deal with it without hard reset.
I had this contacts loop and it was caused by corrupted and doubled contacts in Hotmail, plus the number of it - it was 1400.
After I sorted this - cleaned, removed empty ones and unnecessary, everything works perfect. So the deal is to clean corrupted data.

problem is that the email accounts never time out, even if there is no data connection, therefore I can't change passwords or anything...

Try to use airplane mode. It should disconnect everything.

yup tried that, no joy

i started using a samsung omnia 7 this weekend, and had the same problem with stuck e-mails. a soft reset while in flight mode did the trick for me. i could then delete all the accounts that were stuck.

[Q] Activesync Slow

I set up my Xoom with my exchange account last week, everything was working fine or so i thought. Now im seeing that Im getting email 10-15 min after it shows up in my inbox. When I was using touchdown I would get the email on my Xoom before my computer most times. Is anyone else haveing issues like this. I prefer the stock app but I would like email to come in fast. Right now I must go into the email app and refresh it.
more info:
3g xoom
Connected to work wifi at this time
set to sync 1 week (Push as messages arive)
no contact sync
no calendar sync
Things I have tried:
removing the account, clearing data and application menu, re-add
I changed the ammount sync'd to 3days (no change)
someone help

Self bumb. HELP IM GOING NUTS. I noticed the same issue is going on with my phone too. all other users in network with android phones are fine. just me >.< could activesync be freeking out because I have 2 devices trying to sync

Noticed a bit of a delay as well today with the stock app. My phone (Nexus one) gets mail pretty much at the same time outlook does but a 5 minute delay on the Xoom. Are you guys on Exchange 2010 or 2007? We are on 2007 currently migrating to 2010 and should be completely done with the move in a few weeks. Hoping 2010 corrects the issue.
Are you using any task killers? I am so tomorrow I am going to disable them and see if there is a change.
Sent from my Xoom using Tapatalk

So no luck this morning with the default email app. Touchdown, however, worked nicely. I am actually receiving my email on the tablet before my phone now. Not the ideal solution but it works.

I have the same set up. Android phone and Xoom set up to activesync. Every once in a while, the xoom is very slow in updating. Not sure why. If anyone has any thoughts, please let us know!

I think this is an issue with Honeycomb. I have also noticed that sometimes GMail does not sync as quick as my phone does. Using the Wifi Only model btw.

Ok, after i went home last night I noticed things got better. Today while im at work everything seems ok. takes about 10 sec or so to sync to my Dinc and Xoom.
What we did to fix things:
1. logged into the mobile admin site for our active sync, I have been sync'ing virtual android systems and I had 9 different devices sync'ing everytime an email went out. so we deleted all my unused devices. ( there was 2 copies of my phone from flashing)
2. In the mobile admin site your exchange account is seen by an Alias. whith all the T/S steps I had been trying my alias in exchange got deleted. This does not prevent Active Sync from getting email to me but it does make it look a bit longer to find the right mailbox.
3. I noticed that I had many services trying to sync the same info this is bad. Touchdown was still running even after i tried to remove my account. Uninstalled it. Gmail is trying to sync books/calendar/contacts so i uncecked all ( I use exchange for everything)
4. Under running services I saw that attachment downloader was running in overdrive all the time. So in the account settings of the exchange account I unchecked " auto download attachments when on wifi." We email pdf's all the time they can get big and I saw that I would not get am email untill the entire pdf was downloaded. Also We use HTML email sigs, each sig is 3 attachments. After I made this change the attachment downloader service seemed to let up alot. if it didnt help me email issue it at least freed up some ram
Im not saying that anyone of these steps was the end solution to my problem but they all seemed to make things run a bit better.

Switched to @outlook.com, now my email doesn't work

Today I switched my hotmail to the new outlook ([email protected]). Then I did a hard reset on my phone.
When it booted up, I told it my windows live account was [email protected].
Now, my email won't sync, because "it's having trouble syncing right now".
It's trying to sync with "m.hotmail.com", so I changed it to "m.outlook.com". Doesn't work. Problem remains.
Anyone got any ideas??
I have 4 email accounts on my phone. My work one, my business one, my main "hotmail" one (the one I changed to outlook), and a slush hotmail one. All work fine except the [email protected]
The outlook switch is ridiculous enough, but now it's broken their own platform. Good going, MS. Greaaaaat idea.
---edit---
I power cycled the phone, and now it appears to be working. Who knows for how long.

sure haven't said:
Today I switched my hotmail to the new outlook ([email protected]). Then I did a hard reset on my phone.
When it booted up, I told it my windows live account was [email protected].
Now, my email won't sync, because "it's having trouble syncing right now".
It's trying to sync with "m.hotmail.com", so I changed it to "m.outlook.com". Doesn't work. Problem remains.
Anyone got any ideas??
I have 4 email accounts on my phone. My work one, my business one, my main "hotmail" one (the one I changed to outlook), and a slush hotmail one. All work fine except the [email protected]
The outlook switch is ridiculous enough, but now it's broken their own platform. Good going, MS. Greaaaaat idea.
---edit---
I power cycled the phone, and now it appears to be working. Who knows for how long.
Click to expand...
Click to collapse
Its all there ... on the site ..
if you change to outlook your windows phone will need a hard reset and you will loose all your app from the market
You missed the warning !!!!

colossus_r said:
Its all there ... on the site ..
if you change to outlook your windows phone will need a hard reset and you will loose all your app from the market
You missed the warning !!!!
Click to expand...
Click to collapse
what happens if you use both the Hotmail and outlook accounts? thermonuclear meltdown?

I was able to change the account to @outlook without a hard reset on a fully unlocked Titan. Only problem that remained was that emails I sent from the phone were still sent from @live address not from @outlook, but marketplace, twitter and facebook chat was working. I guess that could have been solved fairly easily, but I just did a hard reset at the end because getting everything back takes only about 1½ hours.
What I did was changed these registry values:
Code:
[HKCU\Software\Microsoft\ActiveSync\Partners\{B2830118-7BC6-4A74-8C9A-3D8B9CEF88E0}]
"Email"[email protected]
"User"[email protected]
[HKCU\Software\Microsoft\IdentityCRL\Environment\Production]
"DefaultID"[email protected]
Booted the phone then went to account settings and re-entered login details and everything started working... Ecxept the address emails were sent out from.

ohgood said:
what happens if you use both the Hotmail and outlook accounts? thermonuclear meltdown?
Click to expand...
Click to collapse
No nothing happens. It works just fine. I have sync'd my phone with my normal hotmail ID but wanted to start using my outlook without losing all my purchased apps.
So all I had to do was go to emails+accounts and sync my outlook as Outlook email. Enter my new outlook ID and password and bang! In less than 12 seconds my outlook was sync'd to my phone and I now have access to my spanking new email address AND have hotmail AND haven't lost any of my apps, contacts etc.
I prevented a thermonuclear meltdown.

drupad2drupad said:
No nothing happens. It works just fine. I have sync'd my phone with my normal hotmail ID but wanted to start using my outlook without losing all my purchased apps.
So all I had to do was go to emails+accounts and sync my outlook as Outlook email. Enter my new outlook ID and password and bang! In less than 12 seconds my outlook was sync'd to my phone and I now have access to my spanking new email address AND have hotmail AND haven't lost any of my apps, contacts etc.
I prevented a thermonuclear meltdown.
Click to expand...
Click to collapse
Υes thats the way .. if you dont transfer all your old live mails and other stuff to your new outllok mail !!!

Loco5150 said:
I was able to change the account to @outlook without a hard reset on a fully unlocked Titan. Only problem that remained was that emails I sent from the phone were still sent from @live address not from @outlook, but marketplace, twitter and facebook chat was working. I guess that could have been solved fairly easily, but I just did a hard reset at the end because getting everything back takes only about 1½ hours.
What I did was changed these registry values:
Code:
[HKCU\Software\Microsoft\ActiveSync\Partners\{B2830118-7BC6-4A74-8C9A-3D8B9CEF88E0}]
"Email"[email protected]
"User"[email protected]
[HKCU\Software\Microsoft\IdentityCRL\Environment\Production]
"DefaultID"[email protected]
Booted the phone then went to account settings and re-entered login details and everything started working... Ecxept the address emails were sent out from.
Click to expand...
Click to collapse
Of course before this I went to my live account and there took a new @outlook address to that same account. After hard reset all pruchased programs installed without an problem and everything worked as before in every aspect.

colossus_r said:
Its all there ... on the site ..
if you change to outlook your windows phone will need a hard reset and you will loose all your app from the market
You missed the warning !!!!
Click to expand...
Click to collapse
No no, you misread, I did do a hard reset!
I did a hard reset, then reset up my phone from the ground up. And it wasn't working.
At any rate, a power cycle hath fixed it still.