Folks,
Recently I've had two instances of disappearing ActiveSync profiles on my Wizard. This has happened under both Core 2.0 and Crossbow Reloaded 1.5.
Basically, I put my MDA on the charger when I go to bed, and when I wake up in the morning, the Activesync profiles for Exchange and the PC are gone.
Several items that may provide a clue:
1) The handheld was powered on when I picked it up at 6:30am this morning as was displaying my Outlook email (exchange) inbox. The last email received before the Activesync profile disappeared was a 6:02am.
2) The only way to get into the inbox after that was from the Today screen since Outlook email was no longer showing up under Messaging, Select an Account.
3) I am able to create a new Exchange profile on the handheld and sync over the air, but am unable to sync with the PC.
4) I noticed recently that left hand upper panel light (the one shared with the bluetooth light) is constantly green. I could be wrong, but I believe that this is relatively new behavior.
The only way to restore the PC portion of the profile appears to be a hard reset.
Anyone seen this before, or can provide some guidance for root cause analysis before I call T-Mobile for a replacement device?
Thanks,
Jeff
Related
I bought a Samsung i640 (wm6) a couple of days ago, but I do not manage to get my contacts from my pc (Win XP, office 2007) to my phone. I am trying to sync by USB cable (comes with the phone) by Activesync 4.5.
I tried a lot of things, all of which did not help. I tried:
- the Activesync 4.5 from the phone package
- the Activesync 4.5 downloaded from Microsoft.com
- Activesync 4.2, not supported by the phone, as the phone says
- deleted the phone profile from Activesync and re-installed it several times
- deleted and re-installed Activesync serverel times
- used the replace phone items with pc items setting, and the combine items setting
- used several Activesync settings, and unchecked the advanced network functionality setting in the phone
- checked my firewall (Kaspersky) settings, disabled Kasperky
- ran the Activesync troubleshoot functionality, no problems found
- checked the .pst file, no problems found
When I added items to my agenda on the phone, they synced nicely to Outlook. Also, a test contact created on the phone appeared in Outlook, but a contact created in Outlook did not appear on the phone.
After trying to sync on a different pc (Win XP, Outlook 2003) the contacts, which I copied to a .pst file from Outlook 2007, nicely appeared in my phone. When I connected to my own pc at home, the contacts appeared as doubles in Outlook, taken from the phone. After deleting some double contacts, they got deleted from my phone as well, although there still was one entry in Outlook.
I decided to clean the profiles from Activesync from my phone, after which all my data on the phone were deleted as well. After syncing again, I noticed that my contacts did not return, as I expected. Also, I noticed some agenda items appeared in my agenda, but only the one which were placed into Outlook from my phone, and the ones created in Outlook did not move to my phone.
So, I think some sort of connection error is on my pc, in Outlook 2007, as all items from my phone get to my pc, but not the other way around. Also, I think my phone settings are corrected, as I managed to put my contacts via Activesync 4.5 on my phone on a different pc.
I hope someone can help me, as I have no clue how to solve did, and I did not find any information on the internet in different forums.
Thanks in advance.
Everyone,
This is a curious one,... I came back to Europe from the US on Friday morning, turned on my htc touch pro, and my email synced up fine, emails, calender, tasks, et.al., but since Friday morning, will not sync emails,...
I changed nothing, and I've checked everything, but I cannot get the damn device to sync emails again,...!
Any thoughts on this are appreciated,...
ek
Are you OTA syncing mail?
If so and you probably have checked it but i'll mention it any way as it caught me out recently, check your ActiveSync schedule settings are not set to "Manual". Mine switched to manual recently and it took me a while to work out why i wasn't receiveing mail.
thanks deedee, and yes, this is the first thing i checked and in the activesync program on the device, it's set to, 'as items arrive' so, no problem there,...
what's stranger though, is activesync is showing that i am 'connected' to ms exchange, and my calender sync's,... i can also get on the internet via gprs and ie,...
this is making me crazy, but in any case thanks for the reply,...
ek
i thought it probably was the first thing you had checked, but i posted it as much so that a new face will find it as a solution as anything else. Having only recently gone to push email it took me a while to find it the first time my email stopped being pushed.
o.k., now i am really confused, since i did this test,...
i went to my pc and put in to the 'tasks' a new task called 'test task,' waited a few minutes, and then synced the htc touch pro through activesync and my french orange sim card,... then went to 'tasks' on the htc, and the 'test task' was there,...
i then deleted it on the htc, hit 'sync' in activesync, then went to my pc, and the 'test task' was deleted,...
so, why are my tasks, calender items and contacts syncing and not my emails,...? and especially since they synced fine, once, on Friday morning,...?
and further to all this, i just dropped my sim card in to my old htc tytn II, which i have not synced since oct08, and all emails, contacts, calender and task items synced perfectly in about 2-minutes, so, not my ms exchange server,... must be the htc touch pro, a setting or something,...
thanks for your thoughts and help on this, but still not resolved,...
ek
just for info, what i had to do is delete all sync relationships and re-install them, and then re-sync,...
all is working now, but still a mystery why this happened after returning from the US,...
thanks for the reply again deedee,...
ek
I have HTC Fuze I purchase two weeks ago and having problems with Activesync.
I've installed the software and hook the usb to the computer and it sync just fine.
The next day I tried to sync, it didn't reconize my profile from previous day and made me do another one.
It worked for a couple days, now it says I have two profiles on the device and I need to delete one to sync.
Why is the Activesync not recognizing the very first one I did?
I'm assuming you are getting an error code. It would help if you could tell us the specific code #. It would narrow it down.
Also, are you using Activesync 4.5? Which would be the most recent. My last question is, which Windows Mobile are you using? If you are using WM 6.1 it has a bug which causes problems with Activesync, if you have more than 100 of any category of item that is being synced. Contacts, appointments, notes, etc.
One possibility for why it didn't recognize your profile, have you made any significant changes in your phone during this time?
When you delete one of the profiles, make sure you not only delete the profile on your PC, make sure you delete the extra profile(s) on the activesync on your phone.
I'm not getting an error code, I get the "welcome to Pocket PC Wizard" and it wants me to set the device up all over again.
I am using ActiveSync 4.5 and WM 6.1.
When it sync, I have 54 contacts and 28 calendar events, so it didn't reach the 100 you were talking about.
I did delete everything from the device and PC last night when I set the lastest profile up.
I just plug the USB to the device again today and it pop open the "Welcome to Pocket PC Wizard". I just set everything up last night.
I guess until they fix the bug, I will always have to do this.
Currently my Pocket Outlook (WM6.1) shows emails dating back up to about a week(?).
Is there anyway of getting this to go back further, so, say for example, I can have 30 days worth of emails visible on my phone?
yes you change under options in activesync
on your pc
you can set it to pretty much any timeframe
I'm syncing OTA with Exchange, so don't use activesync on my PC. Can it still be done?
Actually.. think I just found it
On phone, went to Active Sync > Email > Options
Download the past... 1 month
Hi all, I'm fairly experienced with the WM world (been using since WM2002) and am usually able to fix plenty of people's problems (on here and in the real world). I have run into an issue that I haven't quite been able to figure out. If it were my phone, I'd probably reflash a different rom on it (or even same one) and try it again fresh, but since it is not my phone I haven't tried it yet. Anyways, here is the issue.
My coworker has configured his phone running his provider's stock WM6.1 standard rom. He (well me, he had no idea it was possible until I showed him) is trying to connect his phone to the company's exchange server to get email on the phone. I have configured this (or instructed how to do this) for over 25 people where I work, and the only issues that I have ever run into were certificate issues. I manually pulled down the root certificate, made a cab file containing it, and installed it on his phone. This is easily verified by accessing the company's OWA site from Pocket IE. Without the certificate installed, a certificate warning appears, and with it you access without a problem (which I can do). So certificate, checked.
Now after a soft reset, it comes time to configure it. I get the email address, password, and domain in without a problem. Then the OWA address is put into the server address. Then the specific mail and calendar items are configured (such as retain last 3 days of mail, download 50KB of each message, show last 2 weeks of calendar, etc.), and finish is hit. The device successfully syncs, with no errors appearing on the screen. I even see items come down in activesync (such as syncing 82 contacts, 5 calendar events, and some emails).
I opened pocket outlook, and his inbox is empty. Odd, so I send him a test email from my AT&T Tilt (cooked WM 6.1 rom), and it arrives to his device on the next send/receive. Then, I hit send receive again on his phone and the test email disappears. I have tried changing the "retain" option for email from last 3 days to last 2 weeks, and no difference. Also the Calendar is empty. I sent him a meeting request and he accepted it, but it isn't on his mobile phone's calendar (but it is on the exchange calendar).
The only thing that I could think of is a rule to move everything to his personal folder on his laptop, but he says that he doesn't have one and moves everything over by hand. I'm thinking about swinging by his desk and confirming, but he isn't dumb and I'm sure he isn't lying about it.
I have been searching google (here and full internet google) without much luck. Thanks for any ideas to try, or else I'm gonna go soft reset his phone
Jason
Well he did tell me when he closed outlook on his work PC, everything started working right. I might try to swing by and look at his outlook afterall.
Jason
btw, if your poutlook syncs only new mails, and your server is configured to not keep messages on the server, the message might be deleted every other send/receive.