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Cell Accessories - Discounts For XDA-Members

Hey guys, Tweakman here. I am the owner of an Airsoft Retail Store & Online Shop located here in Southwest Virginia. Over the past four years, we have actually become the 2nd largest Airsoft shop on the east coast, and the third larges in the USA (Trinity Airsoft).
Over the past few years, Myself , as well as many of the employees here at Trinity have become huge fans of XDA, and have really grown to love our HTC devices. For that reason, I have decided to expand, and open an online cellular accessory store.
www.AllThingsCell.Com will be offering discounts and promotions for every single xda member, from junior to senior status, moderator to noob, you will all get discounts when shopping at our store.
Being fellow HTC enthusiasts, we know that shopping for cases, and accessories , can sometimes be a pain. Dealing with the large coroprate companies, and customer service being almost impossible to even reach.
However, the customer service, the prices, and the serivce period at All Things Cell is unlike any other company you have dealt with.
So if you are in the need of a new case, or looking for that new rapid charger, check us out at www.AllThingsCell.com.
Simply enter this code: xdadev
When checking out , and you will receive a discount on your purchase. The discount will be no less than 25% all the way up to 50%, and it works for every item, from every member, every day.
I know that many of you live outside the USA as well, and we do offer shipping to anywhere in the world, with hugh shipping discounts for xda members. If you live outside the US, and would like to place an order, you can simply do so online, or you can call our customer service, and we'll set you up with shipping charges that only xda members can get.
Thanks for you time, and I hope you enjoy guys. It's about time that your not only offered this great forum, but a great place to get your accessories as well, and what better way to do so than thru one of your own.

Wow, this is a great news! Too bad can't find anything for HTC BlueAngel..

Thanks for this TweakMan!
Good deals indeed.
Hope in the future more devices accesories become available (Uni)

Thanks Tweakman Will give the ol' site a spin Good luck with your store!

Thread is closed as xda-dev does not allow commercial messages. OP will be contacted.
Best regards,
Flar

Expansys - ignoring me, now going the legal route

Here is my story:
http://www.expansys.com/ft.aspx?k=120187
I'm going to send them an LBA tomorrow morning and go the legal route. Disgusting. Totaly ignored and swept under the carpet.
Shame really, as its probably a hardware defect and they could replace the phone and I would be happy.
Use them at your own risk.

Shame to hear this...
Wish you the best in all the process

I have always avoided them...Hope it works out for you.

Wow. That was a pretty piss-poor response from the Expansys employee. I've had trouble with Expansys before but was going to buy through them again (the Touch Pro 2). I'm going to take my money elsewhere though now, pay a bit more, but at least get to deal with someone who doesn't have an attitude.

Jadel said:
Wow. That was a pretty piss-poor response from the Expansys employee. I've had trouble with Expansys before but was going to buy through them again (the Touch Pro 2). I'm going to take my money elsewhere though now, pay a bit more, but at least get to deal with someone who doesn't have an attitude.
Click to expand...
Click to collapse
Indeed, very shocking and something I would never tolerate from a member of my teams or company. Here is my response, just in case they delete it:
"Thank you Yoni and Anita. For the record, I have spoken to your sales team, 3 times over the course of the week on the phone and 3 times via email - maybe now you can understand why I am so frustrated? I had the RMA form emailed to me and fully filled out by myself as early as Wednesday however, I was advised that I needed to wait for a response to this Forum post BEFORE an RMA number would be authorised - hence the 2 phone calls and 3 emails to chase this up. I question why its taken a week for this and also why i STILL have not received the RMA number?
BTW, for a period yesterday your main customer services number rang four times and then went dead - i tried this three tmes, with the same result.
Pete, your response is unprofessional and unwarranted. Volunteer, part time, full time or community service, when you respond with that red banner you are representing Expansys and all its employees. If you wish to be rude to a business customer who is clearly frustrated and has been let down by the support process you should first; ensure you are in full receipt of the facts, two; remember you are representing THE company and three be curteous - no matter how rude the customer is. A well trained customer services representative should never be sarcastic, pedantic or patronising. If I was an employee of Expansys who get there monthly rent paid by people like me (and my company) and I had read that response I would not be a happy on how you have spoken to a potential sales lead for many thousands over the next few months.
This clearly demonstrates why using untrained volunteers to help on a support forums is a very bad idea.
edit:
BTW, this "After 10 days products covered under warranty should be returned to the manufacturer for repair or replacement" is in clear breach of the Sales of Goods act."

FINALY got an RMA number now my business account manager is back at work. Can't believe its been such a fiasco.

Good to hear, you got rma number.

Stunning, truley stunning. I have spoken to a few of you over the phone now, each one promising action and nothing. I guess I have no choice but to go the legal route now.
A letter before action will be in the recored post tomorrow afternoon for selling a product which is not fit for purpose under the Sales of Goods Act.

AttorneyCompany said:
Stunning, truley stunning. I have spoken to a few of you over the phone now, each one promising action and nothing. I guess I have no choice but to go the legal route now.
A letter before action will be in the recored post tomorrow afternoon for selling a product which is not fit for purpose under the Sales of Goods Act.
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Click to collapse
Attorney? FAIL. UK. Your obviously not very good are you as you would know that you dont have "Sales of goods act" in the US. Your not a good advert.
---------------
Btw, to anyone else reading this thats not a wana-be-lawyer company. I have now spoken with Expansys worldwide MD and I have a brand new unit in the post. The senior management team have now gone some way to restoring my confidence in Expansys.

Monty Burns said:
This clearly demonstrates why using untrained volunteers to help on a support forums is a very bad idea.
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It certainly clearly demonstrates why using the wrong mode of support for a device is a bad idea. As the guy on the forum told you, there was an RMA form on the site. Personally, I would have called for an RMA initially and I would have been calling customer services and not sales as you state you did. Before getting so wound up about it, why don't you take a step back and look at it from a logical point of view? How would a public forum be able to discuss individual faults? For anything that is specific to you such as a return, It's always going to be better to contact the company direct with a phone call or an email, a forum just isn't the place for that kind of thing and to be fair to the guy that snapped at you, you were taking a quite abrasive tone. Maybe you didn't intend it that way, but it certainly came out that way in text.

Ok .... first off why are you getting wound up unless you are PeteGraham?
second, I did phone sales and emailed "enliven". I was told to post on the TECHNICAL SUPPORT forums for them to confirm it was an issue.... note, its a TECHNICAL SUPPORT forum.... thats why i posted my "indivivual fault". I was told that until they said it was an RMA (by Yoni) then I could not return it, does that make it clear?
For your information the head of corporate sales has said to me, and these are quotes, "we dropped the ball on this" and "we made an utter mess of it" and "Roger (the MD) will be performing a complete review of the sales and support process" based on my email conversation and the evidence presented to him.
The sales line who messed up by telling me I needed to post on the forums, the guy on the forums (whether he likes it or not, DOES represent Exanpsys as he comes across in RED) and acted unprofessionaly and insultingly without first knowing ALL the facts.
Get wound up all you like (not sure why? You weren't involed in the drama) but Expansys have now appologised to me and as soon as the MD/Head of Corporate Sales were involved, very quickly replaced the unit - no questions asked. They have now gone a very long way to restoring my faith in them.
Oh and why did I phone the sales line?
http://www.expansys.com/customerservice.aspx#returnfaulty
If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement.
Please contact the sales team on +44 (0)161 868 0868 or download this RMA form (click here) and follow the instructions to authorise the return of goods
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And btw, the person on the sales line also emailed me the RMA form at the same time but again told me to post first for an RMA number.
I've also informed them that the "If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement" is in breach of the Sales Of Goods Act here in the UK and they are breaking the law - note, this instruction is applied to both consumers and corporate customers.
So, like the guy on the Expansys forums, maybe you should be in full receipt of the facts before posting (oh.... and read the Expansys FAQ for a start!)

Apalling HTC Support

I have just about come to the end of my tether in trying to work with HTC support in order to get my HTC X7501 repaired.
After 9 call to the "Support Centre", 3 e. mail support tickets raised (One of them involving 9 message pairs) trying to clarify charges related to the repairs, I have just received the device back unrepaired because "after 21 days we have received no communication from you".
They have consistantly ignored my requests for the name and contact details of the person responsible for customer relations in the UK.
Can anyone suggest who I should be contacting?
There is no way, ever again, that I am going near an HTC device despite the fact that I have been using them for 5 years.

Mate,
how old is the device? You may be covered under consumer rights.
Also, you should google the MD of the company and email them directly... honestly! I've now done this successfully with Sky and Expansys and had contact from both....

Thanks for the quick reply Monty, I'm in Jersey so I'm a bit short of the Consumer Rights here.
Of course. Google. Must be having Brain Fade.
OK the MD is Jon French. HTC headquarters are in Slough.
So for anyone else who needs the info:
Jon French
HTC
Thames Central
Hatfield Road
Slough
SL1 1QE
(Moderators the above info is in the public domain, but if uncomfortable about me posting it, then apologies and please delete).
Brian

heh - i only live down the road (about 5 miles away). Let me know if you need it personaly delivered i.e. signed for and I can do it for you
I'll PM you with the letter I sent to Expansys so you can get an idea of what worked for me.

Will O2 swap my sensation for the nexus s ?

ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium

Unless your phone has been faulty on 3 occasions, then no, they won't do nothing!

Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium

Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G

Theoretically under the sale of goods act you could reject it all together as it's not fit for purpose and then sign up for the Nexus.
It's a grey area on what is classed as a reasonable time. But given your contract is 24 months I'd say 2-3 months in would be considered reasonable.
Add tot he fact that this is a known issue you have the right to reject any offers of repairs.
I'd play hard ball with them IF you really want to change.

I work for a mobile company and the answer is absolutely no way what so ever. They will replace that handset under warranty, only after having about 5 of 1 phone with the same fault will a network provider look at the possibility of giving you a similar spec/priced phone. And got the sensation that's the s2 .
Sorry chief
Jordan
Sent from my LG-P920 using XDA App

Five0nIt said:
Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium
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Sh*t well I get where your coming from guys its just with it being a common problem with the sensations I'd rather trade up then have to deal with a possible 3-4 more repairs :/
Sent from my HTC Sensation using xda premium

Yeh its a bit naff a know , but they will bring the contractual agreement out. Signed with that phone on that tariff. Your not the first to ask, it will make no difference if you upped your tariff to £61 a month to tariff.
Best bet is get it replaced then sell the phone and buy the nexus
Sent from my LG-P920 using XDA App

Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
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Yeah, required regular maintenance is exactly the same as a manufacturing defect, well done.

I'm on my 4th Sensation, which now has dust under the screen (not all were because of dust), and I've had it, no way will I settle for another when I take it back.

This stupid dust issue is the reason I am strongly considering trading my Sensation for a co-workers Nexus S by the end of the day today. I'm now on my second one with this problem and I have seen others being on there 5th one with the same issue.
My coworker said he can live with the dust issue. I, however, can not.

jjc1992 said:
ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.

xaccers said:
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.
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Excellent post -
Only thing I'd add is that often it's best along with taking the official complaints procedure approach to also send off some emails/letters to names you can find of important people within O2, you may just find that one of them picks up your case and if they do you'll definitely get this sorted

Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
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Click to collapse
lmao,worst analogy ever and the nerve to tell a mod to close this........too funny

SimplyElectronics.net (Any idea how I could recover my money)

Ok, I guess the story with SimplyElectronics is very well known so please let's not go into the discussion of why I didn't choose a trusted seller. I used them because like anybody else I found the HTC One X 200eu cheaper than in my country.
Anyway, to get into the point. I bought this phone from them and there was a problem with GPS so they agreed to give me full refund when I send it back to them. I sent it back but they kept the phone and never gave me refund. I started Paypal dispute but they fooled them that they have never received the phone although they told me they received it in good order. After Paypal closed the case in their favour, they told me that they will give no money and no phone back. They told me to go to Paypal to give me my money back.
My question here goes to British people. Do you know of any collection service in the UK, legal or illegal, I don't care, even if it's the mafia, that's fine with me, who can do the collection for me, either by forcibly getting the phone back from them or the money? I have no other option unfortunately so this is my last resort and better than nothing. I know that I can have this kind of 'service' here so most probably there must be something similar in the UK.

No relatives in the UK? If you have then it might be an option to use them to take this company to the small claims court. I think the limit is £500 but I stand to be corrected.

Where are they based?
Sent from my GT-I9300 using xda premium

No relatives but even if I had, I don't want to involve anyone with my problems. I prefer to give half the value to the mafia and get the other half. At least here, it is the only option to get justice. Police and the law fail, lawyers and courts will cost much more.

There are no "mafia's" here... lol
Sent from my GT-I9300 using xda premium

At least that's not what we call em
Sent from my GT-I9300 using xda premium

Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.

Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium

hungry81 said:
Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.
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That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.

slking1989 said:
Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium
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Yes it was signed for but unfortunately UK postal service don't update online tracking information so Paypal cannot verify the delivery and they denied to Paypal that they received it although they acknowledged delivery to me. The postal survey to prove that it was delivered takes 2 month by the British postal service and the authorities here depend on them for the info so they can't help them. After 2 months Paypal will not bother with me.

Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium

slking1989 said:
Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium
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Is that th same as royal mail? if yes, I've emailed them long time ago but they don't even reply. Even from the Postal service here they tried to call them directly and they didn't help. They said, please follow the protocols and file in your reports. Which take 2 months to complete. I know they could provide the info easily but they don't want to do it.

If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium

slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
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Click to collapse
Thanks.
They are in Surrey.
Here is the full address:
Simplyelectronics Ltd
C/O MIQ Logistics UK Ltd
Unit 1, Alpha Way,
Thorpe Industrial Park
Egham, Surrey
TW20 8RZ
Do you have any idea how I could get written confirmation from Royal Mail that they have received it? But this has to be done within a week. Paypal told me I can appeal within 10 days if I get this report. I have 7 more days for this.
I will try calling them tomorrow morning then but I doubt they can provide written evidence. Maybe they just tell me that it has been received but I don't think they will give it written now. I will try though. Thanks for the suggestion.

andreasy said:
That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.
Click to expand...
Click to collapse
Oh ok then sorry about that ignore my rant and good luck with getting some justice.
Sent from my HTC EVO 3D X515m using xda premium

slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
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Click to collapse
Thanks again for droping the idea. I called them today and although it was very hard to get through (all options where going to dead end and automated messages only), I finally mamaged to randomly select an option and they guy there was so helpful, that he even emailed me the receipt showing the name and signature of the guy who received the package. Imagine that with the official procedure that would take 2 months.
I forwarded this to Paypal but I don't know if they will accept it now. As I said, I believe that they prefer to stay with their side so let's wait and see their excuse this time. Normally there should be an appeal option in the clain page but for me it's missing and they can't tell me the reason. I attached the pdf on dropbox and now I just hope they will see it and be willing to help.
I'll keep you updated and I'm buying beers if I succeed

Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium

slking1989 said:
Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium
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Good news. Paypal has accepted the information and reopened the case allowing me to appeal. They made a mistake though and showed that the seller appealed instead of buyer. Technically thinking, that worries me again. I notified them and now wait with my fingers crossed.
If they just want to help the scammer they may come back with a bunch of excuses but since I am now in this path, I want to be optimistic.

Im sure they will back you up on this one. I dont they they will risk themselves being in **** over a duspute you WILL eventually win. If they dont accept your appeal they may well be getting themselves into trouble. Seeing as you have provided them with written proof. Im sure they will ask s.e to provide there proof of refund or return. Which they cannot do. So i imagine they have the same time period as you "10 days" to provide thier evidence. So i guess its just another waiting game before you get your money or phone
Sent from my GT-I9300 using xda premium

Well chuffed for ya mate. Im no expert but im sure by this time next week the appeal will be resolved in your favour. As more often than not paypal will not reopen a case unless there was a strong chance of the appealer winning.
Sent from my GT-I9300 using xda premium