Here is my story:
http://www.expansys.com/ft.aspx?k=120187
I'm going to send them an LBA tomorrow morning and go the legal route. Disgusting. Totaly ignored and swept under the carpet.
Shame really, as its probably a hardware defect and they could replace the phone and I would be happy.
Use them at your own risk.
Shame to hear this...
Wish you the best in all the process
I have always avoided them...Hope it works out for you.
Wow. That was a pretty piss-poor response from the Expansys employee. I've had trouble with Expansys before but was going to buy through them again (the Touch Pro 2). I'm going to take my money elsewhere though now, pay a bit more, but at least get to deal with someone who doesn't have an attitude.
Jadel said:
Wow. That was a pretty piss-poor response from the Expansys employee. I've had trouble with Expansys before but was going to buy through them again (the Touch Pro 2). I'm going to take my money elsewhere though now, pay a bit more, but at least get to deal with someone who doesn't have an attitude.
Click to expand...
Click to collapse
Indeed, very shocking and something I would never tolerate from a member of my teams or company. Here is my response, just in case they delete it:
"Thank you Yoni and Anita. For the record, I have spoken to your sales team, 3 times over the course of the week on the phone and 3 times via email - maybe now you can understand why I am so frustrated? I had the RMA form emailed to me and fully filled out by myself as early as Wednesday however, I was advised that I needed to wait for a response to this Forum post BEFORE an RMA number would be authorised - hence the 2 phone calls and 3 emails to chase this up. I question why its taken a week for this and also why i STILL have not received the RMA number?
BTW, for a period yesterday your main customer services number rang four times and then went dead - i tried this three tmes, with the same result.
Pete, your response is unprofessional and unwarranted. Volunteer, part time, full time or community service, when you respond with that red banner you are representing Expansys and all its employees. If you wish to be rude to a business customer who is clearly frustrated and has been let down by the support process you should first; ensure you are in full receipt of the facts, two; remember you are representing THE company and three be curteous - no matter how rude the customer is. A well trained customer services representative should never be sarcastic, pedantic or patronising. If I was an employee of Expansys who get there monthly rent paid by people like me (and my company) and I had read that response I would not be a happy on how you have spoken to a potential sales lead for many thousands over the next few months.
This clearly demonstrates why using untrained volunteers to help on a support forums is a very bad idea.
edit:
BTW, this "After 10 days products covered under warranty should be returned to the manufacturer for repair or replacement" is in clear breach of the Sales of Goods act."
FINALY got an RMA number now my business account manager is back at work. Can't believe its been such a fiasco.
Good to hear, you got rma number.
Stunning, truley stunning. I have spoken to a few of you over the phone now, each one promising action and nothing. I guess I have no choice but to go the legal route now.
A letter before action will be in the recored post tomorrow afternoon for selling a product which is not fit for purpose under the Sales of Goods Act.
AttorneyCompany said:
Stunning, truley stunning. I have spoken to a few of you over the phone now, each one promising action and nothing. I guess I have no choice but to go the legal route now.
A letter before action will be in the recored post tomorrow afternoon for selling a product which is not fit for purpose under the Sales of Goods Act.
Click to expand...
Click to collapse
Attorney? FAIL. UK. Your obviously not very good are you as you would know that you dont have "Sales of goods act" in the US. Your not a good advert.
---------------
Btw, to anyone else reading this thats not a wana-be-lawyer company. I have now spoken with Expansys worldwide MD and I have a brand new unit in the post. The senior management team have now gone some way to restoring my confidence in Expansys.
Monty Burns said:
This clearly demonstrates why using untrained volunteers to help on a support forums is a very bad idea.
Click to expand...
Click to collapse
It certainly clearly demonstrates why using the wrong mode of support for a device is a bad idea. As the guy on the forum told you, there was an RMA form on the site. Personally, I would have called for an RMA initially and I would have been calling customer services and not sales as you state you did. Before getting so wound up about it, why don't you take a step back and look at it from a logical point of view? How would a public forum be able to discuss individual faults? For anything that is specific to you such as a return, It's always going to be better to contact the company direct with a phone call or an email, a forum just isn't the place for that kind of thing and to be fair to the guy that snapped at you, you were taking a quite abrasive tone. Maybe you didn't intend it that way, but it certainly came out that way in text.
Ok .... first off why are you getting wound up unless you are PeteGraham?
second, I did phone sales and emailed "enliven". I was told to post on the TECHNICAL SUPPORT forums for them to confirm it was an issue.... note, its a TECHNICAL SUPPORT forum.... thats why i posted my "indivivual fault". I was told that until they said it was an RMA (by Yoni) then I could not return it, does that make it clear?
For your information the head of corporate sales has said to me, and these are quotes, "we dropped the ball on this" and "we made an utter mess of it" and "Roger (the MD) will be performing a complete review of the sales and support process" based on my email conversation and the evidence presented to him.
The sales line who messed up by telling me I needed to post on the forums, the guy on the forums (whether he likes it or not, DOES represent Exanpsys as he comes across in RED) and acted unprofessionaly and insultingly without first knowing ALL the facts.
Get wound up all you like (not sure why? You weren't involed in the drama) but Expansys have now appologised to me and as soon as the MD/Head of Corporate Sales were involved, very quickly replaced the unit - no questions asked. They have now gone a very long way to restoring my faith in them.
Oh and why did I phone the sales line?
http://www.expansys.com/customerservice.aspx#returnfaulty
If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement.
Please contact the sales team on +44 (0)161 868 0868 or download this RMA form (click here) and follow the instructions to authorise the return of goods
Click to expand...
Click to collapse
And btw, the person on the sales line also emailed me the RMA form at the same time but again told me to post first for an RMA number.
I've also informed them that the "If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement" is in breach of the Sales Of Goods Act here in the UK and they are breaking the law - note, this instruction is applied to both consumers and corporate customers.
So, like the guy on the Expansys forums, maybe you should be in full receipt of the facts before posting (oh.... and read the Expansys FAQ for a start!)
Related
Hey everyone. I normally don’t post things like this but I wanted to get the word out about problems with Yackie Mobile. I have seen a few people on the boards say they were going to be trying them. I did and am not very happy. The product looks great on the website but it ends there. I placed an order for there most expensive SIM Card. The transaction cleared my credit card account and I waited a week to get a shipping confirmation which never arrived. I called them on the “Customer Service” phone number which is answered by a guy who tells you to email the support department. All I wanted to know is when they were going to ship my SIM to me. He told me at this point they have had many delays in getting SIM cards and could not give me a shipping date. I am very frustrated because customer service won’t help with a refund and support doesn’t reply to their email requests.
He assured me that in the future things like this wont happen because changes are being made. That really doesn’t help me now.
I have since called my credit card fraud department and they have reversed the charge. I know you can’t judge a company by one customer’s experience. I just wanted to give everyone a heads up. If you are thinking about ordering from them you may want to call and talk to customer service and make your own informed decision.
Thanks and I hope this helps International travelers with there SIM card decisions. I did get another brand and am very happy.
You don't give your location. Here in the UK, it is very frowned upon (though not actually illegal) to charge your card account before shipping goods.
Also in the UK, if something is "Yackie" - it means it has a bad taste. I would avoid this like the plague.
Yackie
Update.. Email I got this morning.
Good Morning Mr. Brown,
Let me apologize in advance to you for the inconvenience caused by our shipping delay. Unfortunately at this time, since the order has already been process in the system I can’t refund your Credit Card. I have received the notice for cancellation, and soon as we are able to do the cancellation, we will process your request for cancellation. Again we do apologize. If we have any further question, please do not hesitate to contact us at [email protected].
YackieSupport
TheBrit said:
Also in the UK, if something is "Yackie" - it means it has a bad taste. I would avoid this like the plague.
Click to expand...
Click to collapse
Surely you mean "yuckie", "yukky", or "yucky" agree with everything else btw.
kevino said:
TheBrit said:
Also in the UK, if something is "Yackie" - it means it has a bad taste. I would avoid this like the plague.
Click to expand...
Click to collapse
Surely you mean "yuckie", "yukky", or "yucky" agree with everything else btw.
Click to expand...
Click to collapse
Where I'm from, oop North, in Yorkshire the word is Yacky. :wink:
Dont Buy In Expansys Much Bad Support!!!!!!!!
why? Please expand and tell us your experience....
dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
Click to expand...
Click to collapse
Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience
I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!
Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.
wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
Click to expand...
Click to collapse
Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.
I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!
Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!
I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols
Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
Click to expand...
Click to collapse
You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.
Obviously many people have serious suspicions if this website is legit or it is just a scam, so i decided to start this thread where everyone can share his experience with this seller.
Nice!
Hopefully this site is legit and everyone can get their beloved phones on their hands...
Maybe the buyers can post something like this:
Purchase date:
Order number:
Tracking number: yes/no (no need to post the real tracking number)
Shipment status:
Purchase date:Friday 27 February, 2015
Order number:????
Tracking number: yes
Shipment status:27-02-2015 Information Received (This is not an acknowledgment of the physical receipt of the stated Registered Article)
02-03-2015 Despatched to overseas (Country code: IE)
Will add a bit more here later, watch this space
Did a bit of googling last night and found these webpages that appear to have been copied, the focalprice and everbuying pages are slow to open this morning for some reason, unless its my pc
warranty and return club http://www.club1941.com/-ezp-25.html
warranty and return Everbuying http://www.everbuying.net/m-article-id-16.html
Wholesale club http://www.club1941.com/-ezp-22.html
wholesale Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=31
Terms of use club club http://www.club1941.com/-ezp-21.html
Terms of use Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=12
RMA request club http://www.club1941.com/-ezp-18.html
Return Policy Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=11
About us club http://www.club1941.com/about-us-ezp-8.html
About us Everbuying http://www.everbuying.net/m-article-id-11.html
Legal window club http://www.club1941.com/-ezp-19.html
Legal window Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=45
General webpage construction from here?? I'm no webmaster so not sure how thats done http://www.new-supplier.com/
Re the above apparently the seller has apologized on facebook for copying some webpages so I guess thats ok then, if you say sorry then your not guilty of copyright infringement, But tell me this if they are genuine, why, after spending enormous amounts on their stock over 600 items, all apparently in stock, yet they skimp on their website and pinch other sites copyright material?
How have they come by all this stock?? the bigger established sites seem to have problems getting stocks of the Jiayu S3 3Gb version, but apparently they still hve stocks and still sending them out, and at an amazing price too, and by the way its not just this forum involved theres a couple more HERE and Here from Russia and Poland and I'm sure their are many more around the world where forum users have ordered from this site, and do you know why?? because if you google 'club1941 review' see which result comes at the top of the pile.
XDA is probably the most well known site of its kind in the world it is trusted and has an excellent reputation, and I will wager that many people have seen that review and taken it as gospel, I don't doubt the reviewer's honesty and the review of the phone seems unbiased and detailed, however the glowing review he gives of the website, without any knowledge of their history and integrity I believed has caused many to order from this site, how many of you ordered from club1941 before you saw that members posts on here? and that reviewer has admitted he received payment for that review in the form of a refund of his payment for the Jiayu S3 3 gb that he purchased from clu1941.
I realise that I'm probably p**sing into the wind and most of you will just wait and see what comes in the post, and more will probably order, tempted by the unrealistic prices, as I was.
And I wouldnt be at all surprised if the first few packages to arrive are genuine, that's not unheard of.
I'm not an expert on paypal and their ways, so if you have any queries paypal related please ring them up and ask advice if you go to the contact page in your paypal account there is a free phone number there, that's in the uk anyway.
Some of you probably think I have a chip on my shoulder regarding this site, and you're probably right, I dont like people who try to steal from me, or anybody else, and I'm old enough and ugly enough not to care what people think.
Why have I only put negative stuff here?? because I cant find anything positive, prove me wrong show me something positive about this site that will give me confidence in it
Purchase 26th Feb
Order no 2339
Tracking no RF319086806SG
dispute opened 27th full refund received immediately
Shipment Status 2nd March Despatched to overseas (Country code: GB)
oscarblue48 said:
Will add a bit more here later, watch this space
Purchase 26th Feb
Order no 2339
Tracking no RF319086806SG
dispute opened 27th full refund received immediately
Shipment Status 2nd March Despatched to overseas (Country code: GB)
Click to expand...
Click to collapse
Despatched , but full refund? More information, please!
My package sent via nl post just got its status updated to "the item is pre-advised" which means something is flying from China to Netherlands
Yeah. Something is flying for sure an that something may be many,many things.
Seems like they do ship the items.
Judging from the tracking number most likely it's from Singapore.
ivivdim said:
Despatched , but full refund? More information, please!
Click to expand...
Click to collapse
He opened a dispute because he felt it was dodgy, even after he got a tracking number
If it isn't a scam, why would the seller accepted dispute immidiatelly without canceling the shippment?
They are so rich that they give Jiayu S3 3GB for free?
TheCityAndTheStars said:
Yeah. Something is flying for sure an that something may be many,many things.
Click to expand...
Click to collapse
That reminds me to this:
The guy ordered 3 umi zeros and this was what came in the mail.
That immediate refund although item has been dispatched is really suspicious
oscarblue48 said:
Will add a bit more here later, watch this space
Purchase 26th Feb
Order no 2339
Tracking no RF319086806SG
dispute opened 27th full refund received immediately
Shipment Status 2nd March Despatched to overseas (Country code: GB)
Click to expand...
Click to collapse
What happens if/when you receive phone? Should we all start disputes once dispatched?
decayed.cell said:
He opened a dispute because he felt it was dodgy, even after he got a tracking number
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Click to collapse
Making refund when there is clear proof that something is already sent sounds to me like pure confession of a scam by the seller?
TheCityAndTheStars said:
If it isn't a scam, why would the seller accepted dispute immidiatelly without canceling the shippment?
They are so rich that they give Jiayu S3 3GB for free?
Click to expand...
Click to collapse
Why would the buyer open a dispute after he received a tracking number if the buyer isn't trying to scam the shop?
Have you ever tried going through the Paypal dispute process as a seller? It's a long and painfully drawn out process. The whole thing is completely biased towards buyers. If it was a proper and fair system theres no way oscarblue48 should have been able to open up a dispute after the tracking number was provided. This gives the seller a chance to actually send the goods, and the buyer to assess the goods before any action is taking.
Obviously these guys are new so maybe the shipping guys didn't notify the ordering guys. Hopefully they pick up the error soon enough and oscarblue48 doesn't end up scamming the shop.
elkosith said:
That reminds me to this:
The guy ordered 3 umi zeros and this was what came in the mail.
That immediate refund although item has been dispatched is really suspicious
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Click to collapse
3 Umi Zero and they sent him that thing? Oh God that's so sad [emoji27]
Venael said:
My package sent via nl post just got its status updated to "the item is pre-advised" which means something is flying from China to Netherlands
Click to expand...
Click to collapse
can you please tell us the order date, sending date
decayed.cell said:
Why would the buyer open a dispute after he received a tracking number if the buyer isn't trying to scam the shop?
Have you ever tried going through the Paypal dispute process as a seller? It's a long and painfully drawn out process. The whole thing is completely biased towards buyers. If it was a proper and fair system theres no way oscarblue48 should have been able to open up a dispute after the tracking number was provided. This gives the seller a chance to actually send the goods, and the buyer to assess the goods before any action is taking.
Obviously these guys are new so maybe the shipping guys didn't notify the ordering guys. Hopefully they pick up the error soon enough and oscarblue48 doesn't end up scamming the shop.
Click to expand...
Click to collapse
Seller had number of days to reply his dispute..they didn't do it, they didn't wait, they refunded immidiatelly as they do not care about the "picture" of Jiayu coming @oscarblue48 way. Picture with proper SG track.
IMHO
Because he wants to make money If there are any problems out there, less people will order it...
Guys, there is already the same thread http://forum.xda-developers.com/showthread.php?t=3042199 Let's use it instead of this one.
van_gogh said:
Guys, there is already the same thread http://forum.xda-developers.com/showthread.php?t=3042199 Let's use it instead of this one.
Click to expand...
Click to collapse
This one was specifically made to discuss how legit or not legit club1941 is. Also I don't find the price surprising since the official price from Jiayu's weibo account is 899 CNY for Basic and 999 CNY for Advanced http://www.weibo.com/jiayuyt, which would be just under $160 USD for the Advanced
dear all...
called lg for an rma.
sent phone in, it was tested, confirmed wasn't working properly.
agreed to the work that needed to be done. i was charged 168 or so.
they were going to send me a better than new refurb.
i was happy with that.
they sent the replacement phone via fedex.
was due to arrive this past friday. it didn't.
looks like fedex lost the phone.
i spoke with fedex...opened a case number.
they're looking for it.
have in certain words been told by fedex...phone is lost. we'll keep searching, but, it's lost.
advise LG to also file a claim.
spoke with LG. they filed a claim with fedex.
i figured that meant they would cancel that particular phone from my account with them and they would send a replacement.
well, that's not happening.
apparently, i've been told by LG i have to wait 2-3 weeks until the claim goes through before they can do anything.
so, now i'm without a phone for 2-3 weeks.
how inconvenient is that???
i asked LG why they couldn't send me a replacement. according to their first tier customer support - they just can't.
they HAVE to wait for this thing to play out.
no explanation as to why they can't file the claim and send me a replacement.
if fedex finds it...they send it right back to LG.
no one loses in that scenario.
does anyone out there have any advice, suggestions, or experience with this sort of thing?
i'm leaning towards to finding a corporate level email address somewhere and appealing to them in some manner.
i'm pretty bitter about the whole thing, tbh.
any advice is welcome.
----------------------------------------------------------------------------------------
tl;dr
being held hostage by LG due to fedex losing a replacement phone LG sent me.
they're telling me it'll be 2-3 wks before they'll even consider sending me a replacement.
anyone have suggestions as to who to contact at LG to get better, more thorough customer service??
cheers!
Blast them on twitter.
tebore said:
Blast them on twitter.
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Click to collapse
yeah...i'm not at all twittered up. or, facebooked for that matter.
although, the way i feel over the whole thing is definitely tempting me to change my outlook regarding social media.
especially if it may actually make a difference.
thanks for the advice, btw. i appreciate it.
it's seriously frustrating as hell.
tomorrow's tactic is to follow advice from another's thread on reddit. since LGs call center is based in the philippines, if you press 2 on the call in prompt for spanish...you almost always get routed to someone stateside.
not that this will have any effect on LGs policy...but, perhaps i can get someone a little more sympathetic to my plight.
after that...i'll try whatever is next on the list.
may even be social media.
don't you usually have to have a lot of followers and whatnot?
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
wangdaning said:
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
Click to expand...
Click to collapse
no, no...i totally get that aspect. they're putting in their due diligence.
totally get it.
however, since it was lost while with fedex and they have no tracking history of it getting beyond the point of their local warehouse everyone involved knows there was never any customer contact.
so, i had that solidly in my court.
oddly, i received an email from lg this AM saying they received my device YESTERDAY at their facility and it is about to be tested and repaired.
welllllllllll, since i was going to call anyway....
i called. again.
except this time i took the redditor's advice and called the spanish call center.
like he/she said...they speak perfect english and are located in the states.
not sure any of that had anything to do with anything...but, it's worth noting.
also, they were a LOT more pleasant to deal with.
i suppose the spanish speaking call center receives a lesser volume of calls leaving these guys a lot less jaded???
at any rate...i have a promise of a call from LG on monday or tuesday.
the plan is to send me a new device and they'll take over the issue with fedex.
as of today's call...they're hoping i'll have a new device in my hands by the end of next week.
i'm not going to hold my breath - i've had other CSRs tell me "they'll call me back."
however, the new RMA email seems to indicate that they are, in fact, making progress in moving this forward for me.
fingers crossed.
there are always more interesting things going on in these threads...but, i'll update as things move along.
thanks everyone for even bothering to read about these escapades.
xda rocks...OG evo and onward!
Just saw a thread on xiaomi Indian community and I thought it should be shared among all the users worldwide so it should be view and these kinda matters raise among the companies.
Kindly check it once
Now this company came on this level
in.c.mi.com/thread-1926261-1-0.html
I think new users should be forced to wait a while before be able to post...
Can you please let us know what was the issue in first place? So that we may drop in our suggestions towards the same.... :fingers-crossed:
Rohit0303 said:
Just saw a thread on xiaomi Indian community and I thought it should be shared among all the users worldwide so it should be view and these kinda matters raise among the companies.
Kindly check it once
Now this company came on this level
in.c.mi.com/thread-1926261-1-0.html
Click to expand...
Click to collapse
Lol.
This was the post on xiaomi community
As you can read by the title.. This company is loosing all the grounds and their promises among the customers. As it is said extreme growth made you mad and your madness will be the reason of your fall. Same thing going to happen with MI.
I have ordered poco f1 in "MI turn 5 "sales with pre payment. 3 days I awaited for my product to be deliver but they were not evrn concern regarding the delivery.. On 3 day I called their customer services and spokesman told me that this product is out of stock. I asked them to deliver my product as it is paid and the time I was booking it was in the stock. After 2 days I called them and they said that complaint has raised, it will be delivered with few extra days. Even at that time I was convinced... After that m keeping calling and chatting in their online support and both of the personal are telling me different stories.. Suddenly they post that my "address is not serviceable" I asked them what the hack is that but like wise their replies.. They said its technical issue and it will not effect my order. I was waiting and waiting and they just had one thing that our team will conatch with you but no one called back or gave me proper reply. Today after 7 days of my order I talked with the chat support and that guy told me that my product will be shipped tonight and they are putting in express delivery.. I was so relived but after 2 hours one of the customer care representative called me and said that they are cancelling my order as they are not delivering in my place... I was so shocked, they said my money will be refunded but does that make any sense. I contact with the chat support and they said sir I have checked and your product will be ship.. Like wow... One person saying cancelled and another is saying shipping.
Now I want to know this from this NO.1 company.. Are we fool that whatever crap you will present to us we will take it
1.when the product was out of stock how did i order it and how come they booked it and took the money
2. If my place was not in service how come it was not showing at the time of delivery..
3. After knowing that the estimated time of delivery is already crossed, suddenly how come the place is not serviceable.
4. Even if they refunding my money, what about the interest they should pay on keeping my money in their account for last 7 days.
5. Like me don't know how many people have booked it and with how many people they have did it and that much amount of money they got in their account and after 7 days earning all the interest, they just refunding. Like this they are earning their revenue and making their brand no 1. As its seriously an offence. We Indians aren't fool but their foreign countries now earning like this way so they can sale low price phone without concerning about the customers.
Now I leave it on you guys. If you think m right kindly support me show them that what they did is not negotiable and we aren't the one whom they can take granted..
M. Posting all the screenshots regarding my order and yea one more thing m living in Jaipur and I don't think it's African jungle where hard for them to reach
This is the link of that post.
http://in.c.mi.com/thread-1924346-1-0.html
sue em