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Why is the polaris available in europe, yet no sign of it in the UK?
most annoying
http://www.expansys.com/p.aspx?i=159617
bencassie said:
Why is the polaris available in europe, yet no sign of it in the UK?
most annoying
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Seconded.
Rudegar said:
http://www.expansys.com/p.aspx?i=159617
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You got me there for a µsecond.
http://www.expansys.com/p.aspx?i=159608
UK Availability ... from the US
It seems that On The Go Solutions are happy to ship to the UK, and they just told me they have a large batch of Cruises that are expected to clear customs tomorrow. I've ordered one - and with Fedex International Express delivery it should, if all goes well, be with me some time next week.
I'll be letting you know whether all goes well.
Jim
how much of a pain is it to fill out the international order form?
how did you send them the pdf ?
Filling in the International Order Form was not especially tedious:
1) Download as PDF.
2) Open the file, Edit->SelectAll, Edit->Copy
3) Open MS Word, Edit->Paste, then tidy up the formatting a bit
4) Paste in images of the various things they wanted images of (passport back page, credit card, signature)
5) Email the document back to them. Had to mess with the image sizes a bit, as their email gateway rejects anything bigger than 3 Mbytes.
All in all, it's probably easier to print the document, fill it in and fax it back to them - but as it happened I did not have a photocopier and a fax conveniently nearby yesterday evening.
I will let you know what happens next (and here's hoping that what happens next is the prompt arrival of a shiny new Cruise!)
Jim
thanks for the prompt response!
On The Go Solutions have just dispatched 'my' Cruise via Fedex to the UK.
Usual next step should be that I get a call from the local FedEx office at UK customs, asking for a duty/VAT payment (which can be paid by credit/debit card over the phone).
I've never really understood how they figure out the duty - it seems to depend on whether they decide the goods are stationery, electric equipment, computers, agricultural machinery, ... . Personally I think the Cruise is lovely enough to qualify as a 'work of art', but I don't suppose the Customs people will agree. Anyhow, I expect to end up having to pay about 20% (17.5% VAT and 2.5% duty).
Jim
Delivered (from On The Go) today
It has arrived - so I can confirm that getting On The Go to ship to the UK seems to work just fine.
Jim
Nice. So all n all how much was it? did you get a call from customs or..?
cheers.
i see onthego have bumped the price up now
At $879 i dont think its worth it
I think that the price was $749 or $769 just a few days ago.
Hi everyone and happy new year!
I think we just have to be patient. As everybody on this forum, I cannot wait to get this baby, but I will hold fire for another 3-4 weeks.
I contacted O2 and Orange regarding availability. Orange are looking early Feb, but will have more info next week. O2 will have stock middle of Jan, so if you're not desperate, the future is orange... or blue... or even purple?
Cheers
The networks are, probably, delaying its release which is annoying for me.
Wow I cant believe that onthegosolutions would do that but it is true. Talk about price gauging. There is no way people are going to pay nearly $900 dollars when you can just wait two or three weeks and get it for under $700.
Happy to say, I placed my order when On The Go were still showing $749 on their web-site, and they have honored that price. $879 does look pretty steep! Oh the joys of capitalism !
Anyhow, the whole process of getting the thing into the UK went pretty smoothly (note: it's a good idea to phone FedEx once they've collected the package, and make sure they have a contact phone number. If they don't have a number to call you on, then the package will just sit waiting in customs until you call them).
The Cruise they sent me has a silver fascia/button panel. It looks pretty smart.
I have just been trying out HSDPA connectivity, and got 382 kbit/sec (on T-Mobile, in central London). The combination of Google Maps and in-built GPS is also good (particularly if your sense of direction is as poor as mine!).
Jim
Has anyone spoken to T-Mobile? I know they re-branded the HTC 3300 so maybe the Polaris is one they'll pick up too. I just also looked at their UK web site and under the "Coming Soon" section it mentions: "T-Mobile Touch Plus - This great touch-screen phone allows for intuitive browsing through messages, emails and music. - Expected January - on: Pay monthly". No picture so difficult to tell if it is the Touch Cruise although it sounds like it could well be.
I also noticed a few sites (e.g. expansys) now quoting Jan 18 as the availability date for the generic HTC unit so I'm hoping that I'll be able to have one in my hands within 3 weeks although if T-Mobile are also releasing it in January then I might do some arithmetic and see if I want to upgrade to a monthly contract and get the phone that way.
T-Mobile did cripple the 3300 didn't they by disabling WiFi on the UK model? Let's hope they're not stupid enough to do that again if they are picking up the Polaris.
- Julian
T-Mobile Touch Plus
I spoke a little while ago to a guy in the T-Mobile shop in Oxford Street (London), who generally knows what's what with the T-Mobile range. He told me that the T-Mobile MDA Touch Plus is the HTC Touch Dual. He wasn't aware of any near-term plan to provide the Cruise as a T-Mobile branded handset.
So at that point I opted to take the cash alternative rather than a 'free' handset - and spent the cash on buying the phone of my dreams .
Jim
Touch Cruise availabe next week.
http://www.coolsmartphone.com/news3771.html
I have Firefox tabs permanently open on most of the UK supplier's Touch Cruise (TC) pages and I refresh them occassionally. I just saw that Expansys and PowerUpMobile changed their stock-due dates from 18th Jan to 21st Jan.
It's also interesting because, for anyone who doesn't know, there's another thread running here (entitled "Angry against HTC") that is reporting a delay until week 9 on HTC TC shipments. I assume that Expansys and PowerUpMobile changed their stock-due dates because of updated info from HTC (why else would they change the dates?) so it's interesting that they only did a 3 day slip and not all the way back to week 9.
I'm not sure what all this means but I just thought I'd report it.
- Julian
Dont Buy In Expansys Much Bad Support!!!!!!!!
why? Please expand and tell us your experience....
dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
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Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience
I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!
Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.
wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
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Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.
I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!
Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!
I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols
Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
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You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.
The wiki list of prices showed this shop to be the cheapest one! http://www.tigaduacellular.com
I tried to order from them, please see what happened! DO NOT BUY ANYTHING FROM THEM! PLEASE!
Here we go, the e-mail conversation with their sales department:
-----------------------
Please Confirm Your Tiga Dua Cellular: Order #
to me
Hello XXX,
Thank you for your order. We have the phone you order in stock.
We have the EU and Asia version available.
We will dispatch your order after we have verified your payment. Please
confirm if you want to cancel this order or want to continue this order.
So we can provide you with our payment information.
If you have any questions regarding your order, don't be hesitate to contact
us.
Best Regards,
Mr. XXX
http://www.tigaduacellular.com
Email: [email protected]
Phone:
--------------------------------
Me to the shop
Hello,
Thanks for your extremely fast reply! I would like to purchase the EU version of the phone. So please continue with the Touch Pro EU version order.
Sincerely Yours,
XXX
---------------------------------
Me to the shop again
Hi,
I'm wondering if you have noted my message that i would like to continue with the purchase of the Touch Pro EU version as noted below. Now I find myself missing the payment information, which I am waiting from you to send me. The first contact from you was extremely fasy, which I'm thankful for, but approximately how long it can take to tell me how to pay?
The thing that you don't have option to pay via Credit card is already quite annoying, but even more annoying is to wait for the bank transfer payment information. Nothing personal, I'm just used to that shops would be more eager to get the money from the customers.
Sincerely yours,
XXX
---------------------------------
to me
Actually, we have send the payment information to you, the day you reply the
email.
We don't know if you already received it or not.
---------------------------------
Me to the shop
Hello,
Alright, I see! So the payment information is not sent via e-mail but by post. I am honestly sorry for my misunderstanding. I was assuming to get it to my e-mail. Thanks for the info. I'll be looking forward getting that information. Again sorry for my bad behaviour. all the best!
Regards,
XXX
---------------------------------
to me
Of course we have sent the information via e-mail.
Well I guess you're not serious buyer anyway.
Hope you will get your "FREE PHONE" with other website.
---------------------------------
Me to the shop
Hi,
I would really like to buy the phone, but have not received any confirmation? I double checked my spam folder also, nothing in there! I am really serious, as soon as you can provide me with the payment information i would like to purchase the phone.
Because i tried to be the nicest possible to you, i will take all the e-mails, collect a nice package of them and get in contact with your superior. This is not customer service.
You will hear from me, Mr. XXX. Too bad that you werent able to do your job. I will make sure no one will ever buy from your shop again if this harm done by you is not corrected.
Think twice before you fool around like that, WHAT MAKES YOU THINK I WASNT A SERIOUS BUYER?
Sincerely,
XXX
---------------------------------
Me to the shop
PS. this information, and all the emails we have been sending to each other will soon be found from all the biggest mobile phone forums, where your customers are also coming.
---------------------------------
to me
Oh yes.
And you're just a customers who don't pay but want mobile phones.
Or maybe you're just another Nigerian buyer.
---------------------------------
Me to the shop
Excuse me!
I was ASKING YOU to send me the PAYMENT INFORMATION! BECAUSE YOU FAILED TO DO SO IN THE FIRST PLACE!
All this will be reported to your superior. Thanks.
Regards,
XXX
DAMN!!!!! what the hell....
Unbelievable!!!!
Thnx 4 sharing dude!
I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.
adamdon89 said:
I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.
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I'm glad i never got those payment instructions. who knows where my money could be right now!
And also remember, when ordering from them, you will probably have to pay the toll and VAT at your home country, so it really isn't even that cheap.
OMG
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing
Amazing.......
You should copy the web-link from here and send them an email with the details of this post..... not good at all? and "who" pays "bank to bank" only these days - very strange indeed?
.
WizzarD-me said:
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing
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I thought to do so, but after doing whois pings on the domain, found out that the website is registered to a person with a same surname than the person answering my e-mail. Family biz.. They can go to hell with their stupid shop, just ordered from expansys.
Sounds very dodgie.... Thanks for sharing....
I bought from highstreet "Kamla" in London on Tottenham Court Road... UK version for £499.
A bit more expensive but from my past experience with HTC P3600 which was quite unstable initially, I thought it's better to buy from a shop where I can go back to if anything goes wrong.
I tell you...that is nuts. I had an issue with the first Touch Pro I ordered. Thank goodness I did it on E-Bay. Paypal refunded my money after my dispute, found another seller, and bought two of them with next day air delivery. Though I had one seller try to mess around with me, money was safe, and still had my Touch Pro within a week of the UK's launch.
Good luck with your next seller.
if it wasn't blindingly obvious to you already:
DON'T PAY BY BANK TRANSFER OR WESTERN UNION.
A merchant who doesn't take cards is generally always a scammer; bank transfers/WU are irreversible, this is precisely why they're required by scammers.
If you want to buy a device, buy it on a card; the price is cheaper than average for a good reason, use your noodle.
Here is my story:
http://www.expansys.com/ft.aspx?k=120187
I'm going to send them an LBA tomorrow morning and go the legal route. Disgusting. Totaly ignored and swept under the carpet.
Shame really, as its probably a hardware defect and they could replace the phone and I would be happy.
Use them at your own risk.
Shame to hear this...
Wish you the best in all the process
I have always avoided them...Hope it works out for you.
Wow. That was a pretty piss-poor response from the Expansys employee. I've had trouble with Expansys before but was going to buy through them again (the Touch Pro 2). I'm going to take my money elsewhere though now, pay a bit more, but at least get to deal with someone who doesn't have an attitude.
Jadel said:
Wow. That was a pretty piss-poor response from the Expansys employee. I've had trouble with Expansys before but was going to buy through them again (the Touch Pro 2). I'm going to take my money elsewhere though now, pay a bit more, but at least get to deal with someone who doesn't have an attitude.
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Indeed, very shocking and something I would never tolerate from a member of my teams or company. Here is my response, just in case they delete it:
"Thank you Yoni and Anita. For the record, I have spoken to your sales team, 3 times over the course of the week on the phone and 3 times via email - maybe now you can understand why I am so frustrated? I had the RMA form emailed to me and fully filled out by myself as early as Wednesday however, I was advised that I needed to wait for a response to this Forum post BEFORE an RMA number would be authorised - hence the 2 phone calls and 3 emails to chase this up. I question why its taken a week for this and also why i STILL have not received the RMA number?
BTW, for a period yesterday your main customer services number rang four times and then went dead - i tried this three tmes, with the same result.
Pete, your response is unprofessional and unwarranted. Volunteer, part time, full time or community service, when you respond with that red banner you are representing Expansys and all its employees. If you wish to be rude to a business customer who is clearly frustrated and has been let down by the support process you should first; ensure you are in full receipt of the facts, two; remember you are representing THE company and three be curteous - no matter how rude the customer is. A well trained customer services representative should never be sarcastic, pedantic or patronising. If I was an employee of Expansys who get there monthly rent paid by people like me (and my company) and I had read that response I would not be a happy on how you have spoken to a potential sales lead for many thousands over the next few months.
This clearly demonstrates why using untrained volunteers to help on a support forums is a very bad idea.
edit:
BTW, this "After 10 days products covered under warranty should be returned to the manufacturer for repair or replacement" is in clear breach of the Sales of Goods act."
FINALY got an RMA number now my business account manager is back at work. Can't believe its been such a fiasco.
Good to hear, you got rma number.
Stunning, truley stunning. I have spoken to a few of you over the phone now, each one promising action and nothing. I guess I have no choice but to go the legal route now.
A letter before action will be in the recored post tomorrow afternoon for selling a product which is not fit for purpose under the Sales of Goods Act.
AttorneyCompany said:
Stunning, truley stunning. I have spoken to a few of you over the phone now, each one promising action and nothing. I guess I have no choice but to go the legal route now.
A letter before action will be in the recored post tomorrow afternoon for selling a product which is not fit for purpose under the Sales of Goods Act.
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Attorney? FAIL. UK. Your obviously not very good are you as you would know that you dont have "Sales of goods act" in the US. Your not a good advert.
---------------
Btw, to anyone else reading this thats not a wana-be-lawyer company. I have now spoken with Expansys worldwide MD and I have a brand new unit in the post. The senior management team have now gone some way to restoring my confidence in Expansys.
Monty Burns said:
This clearly demonstrates why using untrained volunteers to help on a support forums is a very bad idea.
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It certainly clearly demonstrates why using the wrong mode of support for a device is a bad idea. As the guy on the forum told you, there was an RMA form on the site. Personally, I would have called for an RMA initially and I would have been calling customer services and not sales as you state you did. Before getting so wound up about it, why don't you take a step back and look at it from a logical point of view? How would a public forum be able to discuss individual faults? For anything that is specific to you such as a return, It's always going to be better to contact the company direct with a phone call or an email, a forum just isn't the place for that kind of thing and to be fair to the guy that snapped at you, you were taking a quite abrasive tone. Maybe you didn't intend it that way, but it certainly came out that way in text.
Ok .... first off why are you getting wound up unless you are PeteGraham?
second, I did phone sales and emailed "enliven". I was told to post on the TECHNICAL SUPPORT forums for them to confirm it was an issue.... note, its a TECHNICAL SUPPORT forum.... thats why i posted my "indivivual fault". I was told that until they said it was an RMA (by Yoni) then I could not return it, does that make it clear?
For your information the head of corporate sales has said to me, and these are quotes, "we dropped the ball on this" and "we made an utter mess of it" and "Roger (the MD) will be performing a complete review of the sales and support process" based on my email conversation and the evidence presented to him.
The sales line who messed up by telling me I needed to post on the forums, the guy on the forums (whether he likes it or not, DOES represent Exanpsys as he comes across in RED) and acted unprofessionaly and insultingly without first knowing ALL the facts.
Get wound up all you like (not sure why? You weren't involed in the drama) but Expansys have now appologised to me and as soon as the MD/Head of Corporate Sales were involved, very quickly replaced the unit - no questions asked. They have now gone a very long way to restoring my faith in them.
Oh and why did I phone the sales line?
http://www.expansys.com/customerservice.aspx#returnfaulty
If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement.
Please contact the sales team on +44 (0)161 868 0868 or download this RMA form (click here) and follow the instructions to authorise the return of goods
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Click to collapse
And btw, the person on the sales line also emailed me the RMA form at the same time but again told me to post first for an RMA number.
I've also informed them that the "If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement" is in breach of the Sales Of Goods Act here in the UK and they are breaking the law - note, this instruction is applied to both consumers and corporate customers.
So, like the guy on the Expansys forums, maybe you should be in full receipt of the facts before posting (oh.... and read the Expansys FAQ for a start!)
i have been in a 4 months of a very very bad customer attention with a tablet recall. I started the procces in august (ticket number 49440219) and i had to do it by phone because the country that i am living now is not listed there (i bought the tablet at wen york)....this is the worse process i have ever been.
Any of their agents can`t even register my recall process beacuse i am not in a listed country and the excuse is that their emails cannot receive an attached photo. i sent it over like 6 or 7 times. 4 months of waiting with no new answers (the only one is that my request doesn`t even started) in all this time, and the only thing that i can do is call again, and again..and no new answer, their agents, the only two agents sandra (who was vey kind but cannot do anymore) and daniel (this is the one that tell me that there is only one two persons now for recall), don´t know anything at all, and just keep me saying that emma, their supervisor will call me back, but never happens that and i told them to write me an email which never happens neither.
can you guys tell me please where i can put this compliant properly even beyond nvidia maybe??
to help others, i started to write them of twitter and facebook, twitter was faster, they give this canal for complaint https://nvidia.custhelp.com/app/chat/chat_launch now i am waiting for a response. this is the only way that apparently is working, if i received my tablet, i will let you know. The recall procces is managing by steerycicle company and the said they cannot do anything beacuse nvidia doesnt tell them anything about the non listed countrys.
the emails i write:
i have to start to write to uk and spain NVIDIAShieldTablet <[email protected]> and they were the only one that actually response me by email
the us team are that never response by email:
Stericycle <[email protected]>
[email protected]
non of them can call me to my cellphone, i think they don´t know how to make international calls or they are not allowed (i have to find my self the right code of usa and spain or uk for them to call outside their countries)