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I have the Pixel XL 2 and have been trying to get the visual voicemail feature to work ever since I received it in October, but each time I try I get the message "Cant activate visual voicemail. You can still call to check voicemail. TRY AGAIN or CALL VOICEMAIL".
I called T-Mobile and they did everything they could on their end but the feature baked into the phone still wont work. I tried to reset the network and that didn't fix it. I tried to download the T-Mobile Visual Voicemail and it wouldnt work either -- it would open and show all my old voicemails from 2 years ago, but it just wouldn't sync. I spoke with T-Mobile tech support and the guy suggested I put the sim in my old phone to rule out that the Pixel was the problem. I switched the sim from my Pixel and put it in my old Galaxy S7 Edge and the T-Mobile app still didn't work. I would get an error stating "Failed to synchronize voicemails. Please make sure that you have connection to the data network." So I updated everything on the old phone and it still wouldnt work, so I switced the same back in the Pixel. After I switched the sim I deleted and downloaded the T-Mobile Visual Voicemail app again and it finally synced, but I dont want to use the T-Mobile Visual Voicemail app, I want to use the stock version baked into the OS. It still wont work...
Does anyone have the stock Visual Voicemail working on their Pixel XL 2?
This is so frustrating.
Strange - I have a T-Mobile sim in my Pixel 2 and the voicemail works flawlessly. I had a similar setup as you where I came from an old phone that required the T-Mobile visual voicemail app, but now the Google Dialer app has it built in and didn't require any setup to get working. Voicemails appear within 30 seconds after leaving a message.
I'm not sure why this is a problem... Im beginning to think its something on the T-Mobile network or possibly a bad sim card...
One interesting fact is that the baked in VVM somehow switched itself off during all of this and when I switched it back on it still wouldnt work, but thats when the T-Mobile VVM started working... Its the strangest thing... so, disabling the baked in VVM kills the T-Mobile app and enabling it allows the T-Mobile VVM to work. No matter what I do, the Google Dialer app wont kick in.... I need suggestions that dont require a Factory reset. Perhaps the app transfer process when I set up my phone has something to do with the issue... idk
Got it sorted.
Turns out the initial setup of my Pixel caused the issue. I opted to port over all of my apps from my S7 Edge and transferred a few Samsung apps that may have compromised the VVM. Out of frustration/desperation, I did a factory reset and as soon as the phone started up Google Dialer's VVM was working, so I added all my apps back to the phone from Googles most recent backup, which included T-Mobiles VVM and something killed it again. So I did another factory reset and this time I reviewed each and every app to install from the backup and found quite a few Samsung apps, so I omitted them along with T-Mobiles VVM app and now all is well. Im leary on attempting to install the T-Mobile VVM again, but I do miss the VM's being transcribed from voice to text....
Any recommendations on a good app that can convert VM's to text?
The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.
PuffDaddy_d said:
The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.
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Click to collapse
Yeah, I recently added the $4/mo service thinking that the reason why VVM didnt work was because I needed to pay... I took it off, so I guess I'll just keep the stock VVM.
Thanks for your input!
Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
---------- Post added at 07:00 AM ---------- Previous post was at 06:59 AM ----------
dcrandon said:
Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
Click to expand...
Click to collapse
OK, wait a minute...
It appears Google put a setting in to enable transcripiton and it's turned off by default. Lets turn it on and try again.
So, to clarify....
The Google VVM setting doesn't appear unless you delete the T-Mobile VVM app.
Then, it takes a few hours up to a day to show up in the Phone app settings.
Previously it would just transcribe.
After it stopped trascribing it appeared that Google added a setting to enable transcription.
Voicemail transcription
Get transcripts of your voicemail using Google's transcription service. (Learn More).
Then, when I enabled that, another setting appeared
Voicemail transcription analysis
Let Google review your voicemail messages to improve transcription accuracy. Your voicmail messages are stored anonymously. (Learn more)
Lets see how this goes.
The free and easy way to get transcribed VVM is to setup Google voice, then use the dialer codes for TMo to forward your calls to your voice number. Unlimited VMs, and you can check them from any device or PC that GV is installed on. And, free is always good
I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.
My issue seems to come back after every security update... I'm back to square one and it seems that the only resolution is to factory reset my phone and then it starts working again until the next update... ugh!
This is the best Android phone I've ever owned, but the user experience to date has been the most frustrating. The ability to make and receive phone calls as well as voicemails is the backbone of any phone... why the heck is this so difficult!?! I swear I have a defective phone or a faulty sim card, because I cant understand why I don't receive my voicemails!
so...to remind everyone I also have a Pixel 2 XL. I was also having the problem of t-Mobile VVM not synching. I finally got it to work.
First, if you have st-Mobile VVM fon your phone, even if not turned on, it will cause the VVM in Googles built dialer to disappear.
I noticed at the same time that I signed up for the Android P Beta, that a new version of T-Mobiles VVM appeared on Google Play. So, first, give the new version a try. I did that update at the same time I switched to Android P Beta, so I don't 'know which helped.
First, clear the cash and data for the old T-Mobile VMM, then uninstall it.
Also, I have found that certain combo's of plans with T-Mobile are not compatible with VM to text. I found that the newer VMM worked, but the feature you have to pay for to convert to text to read it wasn't compatible with my plan. This was per the T-Mobile CSR's. I could listen to VMM, but not read it.
The built-in Google VMM would transcribe to text, but, it didn't seem as robust. Many times it would say it couldn't transcribe. Also, the T-Mobile VMM has more features...easier to delete, you can sort by date, number, etc. You can delete multiples at one time etc.
So, I like T-Mobile VMM better, but since it can't transcribe to text for me, I went back to Google built in one.
joeyishar said:
I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.
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I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!
pumm3l said:
I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!
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Click to collapse
Just tried this and no luck. Any other info is appreciated.
KeeP in mind it can take several days for the choice to show up
Hey OnePlus fam,
I just thought I would put this out as PSA for anyone on Verizon and having issues with SMS or MMS, as there is little information out there on this for our specific phones.
If you are unable to send or receive any text messages it is most like that the "CDMA-Less" feature needs to be activated.
You can call Verizon and ask them to enable "CDMA-Less" to your account.
Hope this helps
I had to get a new sim card that fixed my problem
Here are also a few links too; the first two are for a 6T but to concept still applies.
https://forums.oneplus.com/threads/no-incoming-sms-or-mms-on-verizon.935610/
https://forums.oneplus.com/threads/verizon-text-messages.937506/
VZW information
https://opendevelopment.verizonwireless.com/faqs?s=LTE
Had the same issue.
Called Verizon and asked them to enable this device as CDMA-less.
Been working perfect since.
Same here. I inserted my Verizon sim in the international version. Data at 50Mbps, Voice, Visual Voicemail and outgoing text messages worked. If it doesn't work for you, make sure you are using slot 1. It may matter. If you have a very old sim, you might need a new one.
I called Verizon and carefully explained that incoming sms was not functional as this was a next generation phone for a world where Verizon turns off their CDMA at the end of 2019 and SMS is routed over LTE. I instructed him to make sure "CDMA-less" was available both in the billing account and the network account. After a bit of digging he found the provisioning settings. Seconds after the phone was provisioned, sms started flooding in the stock message app. Also make sure IMS Basic Visual Voicemail is on your account if VM is giving you trouble. I use VZW Message+ (Verizon Messages) for sms as I can text from a PC also and it will restore previous sms.
By definition the phone uses VOLTE so there is no setting for HD Voice in the phone. That feature is required on your Verizon account but you would have to be switching from an ancient phone not to already have that. I cannot locate any option for Wifi calling and it does not work in airplane mode. I have a google voice number which allows Wifi calling. Interestingly it errors when the phone is in airplane mode but works when cell service is on. It reports "Wifi Call" and appears to use the stock dialer when initiated from the Voice app. Somehow Voice is even more tightly integrated with the stock dialer now than just trapping and routing international calls. This is a bug of sorts as my Moto phone on 8.0 could call in airplane mode with wifi on.
Google Duo appears to be integrated in the dialer but I haven't tried with my wife's Pixel to see if I can switch to Duo while on a regular voice call.
Bootloader unlock was simple: Tap Build # 6x, Developer Options - OEM unlocking, adb reboot recovery, fastboot oem unlock [This erases the phone]
The 7 Pro is an amazing device! Truly the most amazing. I'm really excited. The phone is super super slippery and a drop magnet. It does come with a TPU case.
I'm going to sell my kid's mint 5T and upgrade him too!
BT sucks worse than the Moto phone but I think that is an Android thing as my wife's pixel as issues to with her car. Contacts not syncing and calls not going through while connected to BT. Just have to do work arounds when I have some time.
Hoping video is fixed for the wide camera. They are amazing; but then, I'm coming from a Moto phone which has the worst cameras. Sony knows what they are doing.
Sorry to wake an old thread but did not want to start a new one.
I have verizon and have cdma-less provisioning done already. Have HD voice on the account as well. SMS works fine but I can only send MMS not receive them.
Ive tried moving sim card to other slot, tried reboot, tried factory reset, tried different apps...nothing.
The only time MMS fully works is when I am in safe mode. Anyone have any ideas on what it could be?
Thank you
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
larsdennert said:
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
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Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
morphius88 said:
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
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I had to call Verizon 2 or 3 times for them to get it right
I downloaded a couple other SMS apps and they all work fine. So leads me to believe its just something weird with the stock app and with Mood SMS. I will switch to QKSMS for now and requested assistance from Mood SMS so they could take a look. Thanks all.
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
I think his issue is slightly different as he can recieve sms but not mms and it varies on the app he's using.
larsdennert said:
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
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No that I already checked. I still have not figured out why I cannot receive MMS on the stock app or on mood SMS. Mood had not replied to my email. I switched to qksms and have no issues anymore.
So ya if anyone else runs into something like I did, try different SMS apps
Yup, I learned this very quickly when I got the OnePlus 6t. Just getting them to understand that the phone was certified on VZW. Then 4 techs before one knew what to do. I think they now can address quickly even over chat.
shooterlgk said:
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
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If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
cheeto said:
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
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Click to collapse
I'm not sure
Yeah, there's a lot more to this than enabling CDMA-less. Before about a month ago data/sms/MMS wasn't working on Android 10 based custom roms and MMS still doesn't work unless you use Messages+.
I get both fine I just have issues with them being received after the phone goes idle for a while. My issues are small stupid crap mile messenger not closing with home button all the time and and Gboard sometimes won't type into the field I'm in
So I just rooted, flashed TWRP, and Magisk. And in the stock dialer I dont have a VM tab and if I navigate to settings/Voicemail there is no switch to enable it. Any ideas/advice? Thanks.
Konfuzion said:
So I just rooted, flashed TWRP, and Magisk. And in the stock dialer I dont have a VM tab and if I navigate to settings/Voicemail there is no switch to enable it. Any ideas/advice? Thanks.
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Click to collapse
Was VVM working before root?
A Post on Verizon forums said to call customer service and ask to provision the phone as a "CDMA-less" device to get voicemail working.
Other posts claim to get voicemail working by installing the carrier's visual voicemail app and uninstalling it, this is because the voicemail tab in the dialer disappears when a voicemail app is installed and reappears when its uninstalled. Although this is based on T-Mobile, not sure for Verizon.
Try clearing data on the phone app as well.
There's already several threads on visual voicemail not working on XDA, Oneplus forum, T-Mobile, and Verizon.
It seems like a carrier-sided issue and I wish carriers would just fix the systems to work with visual voicemail on unlocked phones and Android in general. There's no reason why we should have to use a clunky app that hasn't been updated in years when the phone supports it as is just fine.
VVM worked great on T-Mobile with my Nexus 5 running Lineage Android 7.0. Now it doesn't work on OnePlus.
Konfuzion said:
So I just rooted, flashed TWRP, and Magisk. And in the stock dialer I dont have a VM tab and if I navigate to settings/Voicemail there is no switch to enable it. Any ideas/advice? Thanks.
Click to expand...
Click to collapse
Open up the settings in the dialer. There's a switch. Doesn't really work though. But you will get the tab
KemikalElite said:
Was VVM working before root?
A Post on Verizon forums said to call customer service and ask to provision the phone as a "CDMA-less" device to get voicemail working.
Other posts claim to get voicemail working by installing the carrier's visual voicemail app and uninstalling it, this is because the voicemail tab in the dialer disappears when a voicemail app is installed and reappears when its uninstalled. Although this is based on T-Mobile, not sure for Verizon.
Try clearing data on the phone app as well.
There's already several threads on visual voicemail not working on XDA, Oneplus forum, T-Mobile, and Verizon.
It seems like a carrier-sided issue and I wish carriers would just fix the systems to work with visual voicemail on unlocked phones and Android in general. There's no reason why we should have to use a clunky app that hasn't been updated in years when the phone supports it as is just fine.
VVM worked great on T-Mobile with my Nexus 5 running Lineage Android 7.0. Now it doesn't work on OnePlus.
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Isn't working on my 7 Pro but VVM is still working fine 100% of the time on my OP6 Though. So is the 7 Pro blacklisted since they are selling the 7 Pro!? I'm not sure if VVM works on the 6T but if it doesn't that may be the answer, T-Mobile (at least) is blacklisting phones if they have a carrier version of that phone.
I got the 7 Pro the day it was released. I unlocked the bootloader and rooted with Magisk. I am on Verizon and VVM has worked for me since day one.
Verizon vvm works for me I had to clear the storage and cache for the stock dialer and reboot in order to get it working the first time.
Greetings,
I use an LG G6 H872 T-Mobile branded. Phone is unlocked and presently use it with Cricket Wireless.
Ever since switching SIM's from T-Mobile to Cricket, I'm seeing delayed messaging from all apps except native SMS. Very common for me to get messages sent via Hangouts, Facebook, and Whatsapp hours later after being sent.
Tried reproducing issue via wifi, but messages always come right away via wifi. Issue is only present via cellular.
I've tried enabling Do Not Disturb override, adding apps to power saving exclusions, and optimized phone several times. I've even factory reset phone as well.
Strange thing is that when I reboot phone, apps begin working normal. After some time, it will stop working. Messages will only appear if I manually open the affected apps.
I'm inclined to think maybe AT&T has strange radio "optimization" on their phones, and I'm having these issues because I'm using T-Mobile version phone on AT&T. But before signing up with Cricket, I verified my IMEI for compatibility on their site, and it said it was.
Before I run off to eBay to buy AT&T version, is there anything else I should check or try? My phone runs Oreo with security patches as of January 1, 2019.
TIA
So T-Mobile just announced that they were partnering with Google and switching to Universal Profile RCS (https://www.t-mobile.com/news/rcs-with-google). However when i open Google Messages and try to enable RCS/"chat features", I get a message saying my device "does not currently support this feature". I know Samsung Messenger works work RCS, so I'm not sure why Messages doesn't. T-Mobile Support on Twitter was useless and outright stopped responding to my DMs, just saying if they option isn't there my phone isn't compatible.
Anyone out there using Google Messages and got chat features to enable? If so, did you do anything special to get it working?
Don't feel bad, it's not available on AT&T for any of the S10 line. But it is for the S9, LG Stylo 4 and a bunch of other cheap phones ??
Don't know what to tell you. I have an S10e on T-mobile, and I've had RCS chat features enabled for months. Try deleting all Data Storage for the app, and try again (note: this will not delete your messages).
quasihellfish said:
Don't know what to tell you. I have an S10e on T-mobile, and I've had RCS chat features enabled for months. Try deleting all Data Storage for the app, and try again (note: this will not delete your messages).
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Is your phone unlocked or carrier locked? Mine is unlocked.
gumbyx84 said:
Is your phone unlocked or carrier locked? Mine is unlocked.
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Unlocked. I bought the US Unlocked version on-line from an independent seller. Then put a T-Mobile SIM in it.
quasihellfish said:
Unlocked. I bought the US Unlocked version on-line from an independent seller. Then put a T-Mobile SIM in it.
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And you're using Google Messages? Weird. I only recently installed the app but I'll try cleaning all data.
Edit: Looks like it was permissions related. I allowed all permissions and now the menu populates.