Samsung galaxy note 20 Ultra Camera issues - Samsung Galaxy Note 20 Ultra Questions & Answers

Does anybody else notices that the foto's taken lately are not sharp anymore on their note? I think it came with the latest software updates definitely foto's have gotten worse just not sharp anymore when zooming and focus issues
I also have one brand new unboxed snapdragon version with similar results so it must be software !

Cvjetko said:
Does anybody else notices that the foto's taken lately are not sharp anymore on their note? I think it came with the latest software updates definitely foto's have gotten worse just not sharp anymore when zooming and focus issues
I also have one brand new unboxed snapdragon version with similar results so it must be software !
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Click to collapse
I have the same problem. Autofocus are not stable, photos are not sharp.

Jesi li rijesio problem sa kamerom na note 20 ultra? I ja imam taj problem
Translated by GT: Did you solve the problem with the camera on the note 20 ultra? I have that problem too?

Cvjetko said:
Does anybody else notices that the foto's taken lately are not sharp anymore on their note? I think it came with the latest software updates definitely foto's have gotten worse just not sharp anymore when zooming and focus issues
I also have one brand new unboxed snapdragon version with similar results so it must be software !
Click to expand...
Click to collapse
I've noticed it too. I thought I just had smudges on the back of the glass or something, but it has happened way to often now. It happens even after I thoroughly clean the glass or if too much sunlight hits the lense.
However, I've noticed that if I switch to a different camera mode, like going from portrait to photo and then back to portrait, the lense seems to finally focus and usually I'll lock onto the subject and the photo is sharp again.
I usually notice the lack of focus when I'm in portrait mode starting off, right after opening the camera app. It does happen from time to time opening the app, starting in photo mode too, but not nearly as often as starting in portrait mode. This is on a Verizon Note 20 Ultra Snapdragon variant.

I read a few forums and came across one comment where a man says he had the same problem and was told at the service station that his camera module had broken down. He made a camera module in service and now there is no more problem with that ... my licbo opinion is that everything is related to a software error...

Only way I can solve it is shut off the auto stability. On everything. Antishake. I've been messing with it complaining for months

Look these

Ajdin55 said:
I read a few forums and came across one comment where a man says he had the same problem and was told at the service station that his camera module had broken down. He made a camera module in service and now there is no more problem with that ... my licbo opinion is that everything is related to a software error...
Click to expand...
Click to collapse
How does one make a camera module?

Has there been any movement on this?
I have a Note 20 Ultra, and I've noticed that my main camera does not focus anymore. I cannot get a sharp picture of text or my kids, or anything that's less than about 20 feet away. If I move back far enough and then zoom in, the telephoto lens can focus better.
Another test - the barcode scanner in Walmart/Target apps cannot focus on a barcode either.
I suspect this is hardware failure of the main camera. It can't focus anymore.
Does anyone have any experience fixing this?
I bought the phone "eBay Refurbished" and it came with a 1yr Allstate (SquareTrade) warranty... but that has been a mess so far, too.

There's a new option, can't remember where, that supposedly processes your images. Think AI moon debacle. Turn it off and take it raw.
I think it's activated by default after the update.

Bomn said:
There's a new option, can't remember where, that supposedly processes your images. Think AI moon debacle. Turn it off and take it raw.
I think it's activated by default after the update.
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Click to collapse
FWIW... I can't get it to focus even BEFORE I take a photo. So, it's not post-processing or anything that's messing up.
Additionally... the Walmart, Target, Amazon (etc) apps that have barcode scanners can't focus on a barcode to scan them most of the time, either.
Before I make a claim on my phone insurance and end up with a non-OEM camera replacement... I want to eliminate any possibilities that it's something software-related.
Thanks

That is odd, if it can't focus and it's not post processing it's a hardware issue. I have no problems with them right now. If you shake the phone near your ear do you hear the OIS rattle ?
Seems a warranty claim right there, it sure as hell is not software if it can't focus beforehand.

Ajdin55 said:
Look these
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Bro from 5X it switches to that periscope lens of the camera, OFC the quality will improve

Related

Is my nexus 5 camera broken?

My nexus camera seems to be broken. The lens constantly moves and shifts around, making non stop clicking. I can't take videos because doing a simple pan results in a shakey video that jumps up down or shakes sideways.
Has anyone else experienced this with their nexus? Is this a hardware problem or the camera focus issue people are talking about? Because this is really bad, worse than just getting unfocused photos..
Edit: I'm thinking my image stabilization is picking up wrong input and trying to correct the lens for no reason resulting in the constant shifting.
From my understanding IS is either working or not, so if the OIS controller was broken I'd get no image stabilization, so it could be software (not just the camera app, something in the internals of the system)
Does anyone have an idea what is wrong and how to fix this?
Is the cell repair shop using oem products to replace?
Sent from this crappy Nexus 5
furou said:
My nexus camera seems to be broken. The lens constantly moves and shifts around, making non stop clicking. I can't take videos because doing a simple pan results in a shakey video that jumps up down or shakes sideways.
Has anyone else experienced this with their nexus? Is this a hardware problem or the camera focus issue people are talking about? Because this is really bad, worse than just getting unfocused photos..
Edit: I'm thinking my image stabilization is picking up wrong input and trying to correct the lens for no reason resulting in the constant shifting.
From my understanding IS is either working or not, so if the OIS controller was broken I'd get no image stabilization, so it could be software (not just the camera app, something in the internals of the system)
Does anyone have an idea what is wrong and how to fix this?
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Click to collapse
sounds like a hardware defect, RMA it ASAP! my OIS is working GREAT during videos...i also dont have any clicking or anything. everythign is smooth and in focus. exchange that bad boy ASAP.
turdbogls said:
sounds like a hardware defect, RMA it ASAP! my OIS is working GREAT during videos...i also dont have any clicking or anything. everythign is smooth and in focus. exchange that bad boy ASAP.
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Click to collapse
I 100% agree with this. Mine is completely clean with no problems - no sounds or anything.

front camera just awful or device defect?

I just bought the S7, and I noticed that the front camera is just bad.
It looks like the focus is off. it's so bad that it's even worst than my old S4 front camera.
here are examples:
imgur.com/a/bUcq2
the S4 are the left ones, and S7 are the right ones. at the S4, you can see each individual hair (on the eyebrows or the beard), but at the S7 everything is just blurry.
is my device defective, or it's just how the front camera functions on the S7?
I have seen many people reporting this issue, so I really wonder if returning the device and getting another one will do any good.
''so I really wonder if returning the device and getting another one will do any good.''
It won't
NeoDJW said:
''so I really wonder if returning the device and getting another one will do any good.''
It won't
Click to expand...
Click to collapse
well...
I just don't get how this issue doesn't get more buzz. I mean, other people don't notice, or just don't care enough of selfies?
Also, I'm pretty sure there won't be any software fix for that - 6 months have passed since release.
So basically I bought a costly flagship phone with only rear camera- cuz the front camera is simply embarrassing, I cant use it.
There is a thread here on xda about this problem, but no one came up with a solution. Some said that models made in Vietnam (such as mine) have a bigger focus issues than those made in Korea. The problem is that focus on the front cam is set to infinity, so it doesn't focus close objects correctly. Some people went to samsung and got 3-4 new devices and all were having the same issue.
I think that it COULD be fixed with an software update, because I found people talking about it on various forums. But until that happens (I hope), try holding it 30-40cm away and it will be decent. Turn off beauty face aswell.

Severe lens flare on camera - prob. hardware related

On my small Pixel (black 128GB edition) I get severe lens flares in situations, that were never a problem for any smartphone before.
https://www.youtube.com/watch?v=pfz8YmHmeJ4 The video here illustrates the issue pretty well, several very well known people on YouTube + Twitter have encountered the exact same problem, including @MKBHD, @DetroitBORG and @superscientific !
I'd like to know if there are devices out there that don't have this problem. You won't see it in all lighting situations, but it's very pronounced in some - where it shouldn't be.
I have.noticed this today on my camera I attached a photo the halo or flair can be seen at the bottom the pale grey around the bottom left and right. Like you say, it's only in certain light conditions and certain angles. Must be the glass that surrounds the lense.
Looks like the the phone has been rushed out and not tested properly.
Two more photos
This is definitely a design floor as happens if the camera is on its sides, upside down and normal. Really didn't expect this from such a highly priced phone.
Some more photos from me:
I'm talking to support via the built in support. I'll let you know what they say.
I'm taking mine back to the carrier store in an hour. No way I'm going to accept this.
This is happening to me as well. Definitely a deal breaker, unless covering the glass with a case fixes the problem. It's a shame, because the camera blows everything else out of the water.
Been in contact with EE and they have said my handset is defective so they are sending me a new one tomorrow. Excellend support from them, Thought it would have been a pain in the arse
Mcyates said:
Been in contact with EE and they have said my handset is defective so they are sending me a new one tomorrow. Excellend support from them, Thought it would have been a pain in the arse
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Well be prepared for disappointment. My phone has it too. I guarantee every Pixel does. Probably because of the subtle curve on the rear glass.
Nitemare3219 said:
Well be prepared for disappointment. My phone has it too. I guarantee every Pixel does. Probably because of the subtle curve on the rear glass.
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Yeah I'm not going to hold my breath, but the guy who done the video in the first post had two pixels and only one of them done.this. I'll just keep returning them until I get one that works
Google said they didn't know about this but they have forwarded the link to this thread and the YouTube video so they can investigate further.
Mcyates said:
Yeah I'm not going to hold my breath, but the guy who done the video in the first post had two pixels and only one of them done.this. I'll just keep returning them until I get one that works
Google said they didn't know about this but they have forwarded the link to this thread and the YouTube video so they can investigate further.
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https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
Nitemare3219 said:
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
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Thanks for the lim, well I can't stop the new phone arriving so I'll just take hold of it and wait for the update.
really
Nitemare3219 said:
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
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Do you really believe they are going to eliminate the halo with that approach?
No way. It's a design flaw. The question is how does that digital picture site
give this phone such a high rating and they never saw this in any of their pictures?
This just doesn't add up. I am awaiting the XL to come back in stock to order
but this is a deal breaker for me unless this is a defect on a few phones.
CC
cc999 said:
Do you really believe they are going to eliminate the halo with that approach?
No way. It's a design flaw. The question is how does that digital picture site
give this phone such a high rating and they never saw this in any of their pictures?
This just doesn't add up. I am awaiting the XL to come back in stock to order
but this is a deal breaker for me unless this is a defect on a few phones.
CC
Click to expand...
Click to collapse
DxOMark actually did mention the lens flare/halo if you read the entire review... they just call it something more technical.
Yes, I fully believe they will be able to correct for this issue, at least SOMEWHAT, in software. I think the question will be whether or not they can actually preserve detail in the area where the flare is occurring. Google has pulled off some amazing feats with this camera just because of its software... they're not going to claim to do something they can't do.
Halo
Nitemare3219 said:
DxOMark actually did mention the lens flare/halo if you read the entire review... they just call it something more technical.
Yes, I fully believe they will be able to correct for this issue, at least SOMEWHAT, in software. I think the question will be whether or not they can actually preserve detail in the area where the flare is occurring. Google has pulled off some amazing feats with this camera just because of its software... they're not going to claim to do something they can't do.
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Click to collapse
So you are saying this is on all Pixels? Not a defect of a few?
CC
cc999 said:
So you are saying this is on all Pixels? Not a defect of a few?
CC
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Click to collapse
According to Google, yes. The lens assembly is subject to very tight manufacturing tolerances. Every Pixel is going to have this issue.
Got my new phone, and as stated above I still have the flair so I'm really.imterested into what Google can actually do. I'm off to the park with my dog layer so I'll take lots of photos and upload them here if they have any flare issues.
Don't accept this. Take it back to your point of sale. Get another phone. I am so ****ing done with this.
"We completely, retardedly screwed the entire design of our phone and will now make you use a certain camera mode to mitigate (not resolve) the issue in software"
None of you should accept this.
Out of maybe 100 photos I have taken with this phone, you can maybe see it in like 3-4 photos. Only really happens on my end if I am shooting directly into a light source which most photos are pointing away from a light source. It's not like every photo comes out like this.
I am very very happy with this phone and the camera.
RoccoN4 said:
Out of maybe 100 photos I have taken with this phone, you can maybe see it in like 3-4 photos. Only really happens on my end if I am shooting directly into a light source which most photos are pointing away from a light source. It's not like every photo comes out like this.
I am very very happy with this phone and the camera.
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Just been to the park and took some photos only one photo out of about 50 had a halo. I believe Google will fix this.
I've added some of the photos i took today.

Is Lense flare a common hardware problem?

Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.
JAYNO20 said:
Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.
Click to expand...
Click to collapse
Thank you dude for the detailed info
bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've never seen it happen on my pixel and I take a lot of photos. Any camera will show flare if you're shooting towards the light... even my $4k DSLR..
bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've seen it often but it doesn't look too bad. I'll attach a picture where it's caused by the backlight of my computer screen
I can reproduce it in certain conditions. For example, I can reproduce the halo on my phone when the light source is facing the opposite direction of the camera and I angle the camera precisely the right away. Aside from that, I've never had it affect any photos unless I'm intentionally trying to get it do so to see what's causing it. I've never had it show up in any of my outdoor photos yet.
It is definitely blown way out of proportion by people on the internet, IMO. It doesn't really happen to me unless I'm shooting right at the sun or a bright light source (which is kind of a bad way to take photographs in general anyway).
I have received my blue Pixel yesterday and thought that Google possibly did something to fix it and didn't expect my unit to have this. An hour ago, I was trying the camera out and was in the kitchen. When the light source was on left from me, then halo appeared, tilting/moving the phone closer towards the left(to the light), then halo started to diminish and after 15-20 degrees it was no longer affecting the shot. The halo thing is easy to spot and user is just able to turn a little and have a perfectly nice shot. I am personally not concerned about this unless the issues would be very severe and would appear in multiple angles. I think the back glass panel could be the issue.
Well noted, thank you guys for your response. will try to buy one from goole, ship to USA, then transfer to China.

Rear camera focusing problem

Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?
I am also facing focus problems
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
--anx-- said:
Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?
Click to expand...
Click to collapse
gokulpoovalliyil said:
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
Click to expand...
Click to collapse
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...
--anx-- said:
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...
Click to expand...
Click to collapse
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?
cusack said:
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?
Click to expand...
Click to collapse
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.
--anx-- said:
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.
Click to expand...
Click to collapse
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.
cusack said:
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.
Click to expand...
Click to collapse
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.
--anx-- said:
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.
Click to expand...
Click to collapse
Thank you for this invaluable info.
Cheers
:good:

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