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My touch pro 2 has been bricked

I posted this in another thread as it was similar (though for tmobile), but I believe I haven't gotten any answers there I was hoping to try here:
I was installing winmo msn messenger. It installed fine and reset my tp2 fine. It goes thru the tp2 splash screen, the verizon splash screen and the winmo splash screen. Then it shows owner information and this is where it gets screwed up. Owner info will stay up forever if I dont touch the screen. After touching the screen the only thing left will be the top bar and the rest of the screen stays black. The only things on the top bar are the signal icon (which always has an x), the wifi icon (which seems to be connected fine lol) and either owner info will still be in the upper left or the start menu will be there. Hitting the screen only causes my tp2 to beep.
Nothing I know how to do (which is basically just hard and soft resetting it) works. Verizon can't fix it (didnt think they would be able to) and I can find no drivers (possibly cause I'm still a noob with winmo) to resolve my issue. I'm not even sure how I'd get them on as it wont even sync up to my computer and my computer cannot find its hd. If I could get a rom for the verizon one I think I can figure it out from there with no issues...but htc website sends me to verizon website for support and vice versa. The htc wiki is the closest I've gotten to an answer...but no rom to download. The only OEM roms I can find anywhere aren't for this phone, unless one of those will work? You guys are the experts.
Does anyone know what I can try? Verizon wants me to return it but cannot tell me when I'll get my new one as they are out of stock...again. Please help lol! Thanks for any and all help because I NEED a phone and can't wait around for them to decide to include them in the next shipment, nor would I appreciate being given some other type of phone in the mean time simply because I paid for the tp2, if I had wanted another phone I would have bought it instead.

if you do just a litle searching over at ppcgeeks, there's info about shipped roms and where to get them. (not sure if its kosher to post a direct link to it or not, given that these are shipped roms). hopefully that will help, otherwise, dunno what to tell ya.

First off, I can tell you that installing MSN Messenger would NOT brick your TP2. There are other problems with the phone, most likely a bad mfr rom. If you performed a hard reset (You did didnt you?) it would reload the factory rom.. so if your phone is still bricked, your factory rom is hosed, or your phones hardware is hosed. Installing MSN Messenger would not do this by itself.
Learning from trial and error is a tough road. Return the phone for a new one while you still have the option. You got a get out of jail free card, now is the time to use it.

twostep said:
if you do just a litle searching over at ppcgeeks, there's info about shipped roms and where to get them. (not sure if its kosher to post a direct link to it or not, given that these are shipped roms). hopefully that will help, otherwise, dunno what to tell ya.
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I checked over there, but if you're saying it's there then it's obvious I need to check again. Also seeing as you've suggested this I'm guessing:
bipolarmadman said:
I'm not even sure how I'd get them on as it wont even sync up to my computer and my computer cannot find its hd.
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Isn't as big of an issue as I thought it was? And if it isn't...how do I get around this?
DragonNote said:
First off, I can tell you that installing MSN Messenger would NOT brick your TP2. There are other problems with the phone, most likely a bad mfr rom.
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I'm not entirely sure what you mean by mfr (I'll hit up google after this) but I can tell you only what I know. My phone worked fine for 3 days. Once I got it set up like I wanted and was ready to start installing other crap I did so, I started with MSN.
DragonNote said:
If you performed a hard reset (You did didnt you?) it would reload the factory rom.. so if your phone is still bricked, your factory rom is hosed, or your phones hardware is hosed. Installing MSN Messenger would not do this by itself.
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bipolarmadman said:
Nothing I know how to do (which is basically just hard and soft resetting it)
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Yup got the hard reset in there, it just didnt do anything. However, one thing I did not was that there were numerous postings with different ways to hard reset the device. The only one I could get to do anything at all was pressing volumn down + reset while the phone was off but it stayed at the tri color screen without much else going on...so I coulda just done the wrong one or did it wrong all together. If I did please point me in the right direction.
Like I said before I can't say if it was screwed from the time I first turned it on as this is my first smartphone and first experience with tf3d (I've had many pda's though) but it had been soft reset multiple times prior, along with a couple of hard resets, and had no issue bouncing back from those. Reset after MSN install...hosed. Not that I'm saying your wrong, you guys are the experts here, but from what I've experienced regardless of what caused it msn will certainly not be going on my next smart phone. I'll opt for one of the all in one apps like I was going to before I decided to go with a name I trusted.
DragonNote said:
Return the phone for a new one while you still have the option. You got a get out of jail free card, now is the time to use it.
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Got no choice about this. The only issue I have with this is the fact that they can't tell me when I'll get my new phone. Plus I have only 1 of 2 choices:
1. Mail my phone back and get a refurbished one in return....uhm...no
2. Take my phone back to the verizon store I got it at, get my refund, and hope to god that I can get another one the next time they get it in stock.
I'm not trying to ***** and complain...just trying to find a way to fix it without a)paying 300 for a refurbished phone, or b)going an unknown amount of time without my phone.

does your start menu drop down when you hit it? When i go to settings/today/items and uncheck the TouchFLO 3d my screen is just as you describe. Its pure black with the top bar available. Did you check to see if the touchflo 3d is turned on?

bipolarmadman said:
Yup got the hard reset in there, it just didnt do anything. However, one thing I did not was that there were numerous postings with different ways to hard reset the device. The only one I could get to do anything at all was pressing volumn down + reset while the phone was off but it stayed at the tri color screen without much else going on...so I coulda just done the wrong one or did it wrong all together. If I did please point me in the right direction.
.
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You went into boot loader mode. I did a hard reset on my sprint version but I dont remember how technical support told me. I think it was power off the phone. push and hold 'up' volume key, then hit and hold the reset switch till the phone boots. This will start off looking like a normal soft reset, but it will take much longer, your phone will be erased of all info you put in and it will do an instalation of software and reboot right before touchflo starts . I dont think you will ever get a tri-color screen (i could be wrong), which is what you get when the phone is expecting a rom flash from a computer. the whole process probably takes like five minutes, and theres a spot right after it starts it looks like your phone is doing nothing (Leave it be!). I've been messing with a lot of phones recently, and i dont remember if you got to hold the up key and reset button till you get a hard reset warning or not. (it might tell you all your data will be erased, and whether or not to continue)
edit:
just did a quick google and confirmed it on my sprint touch pro2. push and hold 'send' and 'end' key. Using your teeth, push and hold the 'reset' button with the stylus. finaly, push the power button. (all three need to be pressed down when you hit the power). the tri color screen flashes, then a white screen warns of the reset and says push 'up' volume key to continue, any other key to cancel. Hope this helps.

When you did the hard reset, did you get a warning that all data was going to be erased and where you asked to enter something to confirm? If you didn't, then you have not done a hard reset.
I had to try several times to get mine to hard reset. Even though I hit the proper keys, the phone would just soft reset, not hard reset. I can see how you can easily be fooled thinking you did a hard reset if you don't know what to look for.
I think there are different key presses for Verizon vs Sprint. Make sure you're using the right one.
BTW, "mfr" = manufacturer . . . i.e. HTC

SecretAgentMan said:
When you did the hard reset, did you get a warning that all data was going to be erased and where you asked to enter something to confirm? If you didn't, then you have not done a hard reset.
I had to try several times to get mine to hard reset. Even though I hit the proper keys, the phone would just soft reset, not hard reset. I can see how you can easily be fooled thinking you did a hard reset if you don't know what to look for.
I think there are different key presses for Verizon vs Sprint. Make sure you're using the right one.
BTW, "mfr" = manufacturer . . . i.e. HTC
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Confirmed. The Verizon HTC TP2 Hard Reset is the same as T-Mobile but is different from Sprint.
With POWER OFF, hold Volume Down while pressing SEND (green) and END (red). It takes about 4 seconds to take. WARNING: THIS IS A HARD RESET, BACK UP YOUR CONTACT LISTS AND DATA. EVERYTHING BUT YOUR OEM INSTALL WILL BE WIPED.
Go here for more info:
http://www.htc.com/us/faqs.aspx?p_id=287&cat=90&id=106176

I actually ended up calling HTC about 6hrs ago (5 pm est) and they did confirm what i had already started thinking. Verizon tech support has no idea what the hell they are talking about when it comes to this phone.
@spunks74 you're absolutely right, this is just what htc said and is where I finally figured out....verizon needs to get this phone in their techs hands instead of giving them pictures and text.
@DragonNote this is exactly what htc told me after they told me verizon didnt know how to hard reset. thanks for the info, even if i called htc before checking here. thank god im obsessive about backups or I would have been screwed because once this happened....nope no way to do anything at all. Also, for other forum members that may not know, the link you provided (for t-mobile) is completely different than the link for the hard reset for verizon:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=0&id=110490&f=t
which is why i was at such a loss during this issue...I couldn't get that far lol. I read sooo many different ways to hard reset the phone but none worked. obvviously i never checked to seei f the different providers would hard reset different ways. i just assumed they would all reset the same way (i guess this time assuming only made an ass out of me) so i found myself looking at ways to reset the touch pro 2 and ways to reset the rhocium, which is where all the different variations can be found.
@mjcole2003 Without touch flo i recognize the gui right away, and the first time it happened i did think i had just jacked up the flashy gui, but while it was the bare winmo gui there was nothing I could do. any screen touch, any keypress all ended with the same outcome I'd touch/press and the device would only *beep*

bipolarmadman said:
I actually ended up calling HTC about 6hrs ago (5 pm est) and they did confirm what i had already started thinking. Verizon tech support has no idea what the hell they are talking about when it comes to this phone.
@spunks74 you're absolutely right, this is just what htc said and is where I finally figured out....verizon needs to get this phone in their techs hands instead of giving them pictures and text.
@DragonNote this is exactly what htc told me after they told me verizon didnt know how to hard reset. thanks for the info, even if i called htc before checking here. thank god im obsessive about backups or I would have been screwed because once this happened....nope no way to do anything at all. Also, for other forum members that may not know, the link you provided (for t-mobile) is completely different than the link for the hard reset for verizon:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=0&id=110490&f=t
which is why i was at such a loss during this issue...I couldn't get that far lol. I read sooo many different ways to hard reset the phone but none worked. obvviously i never checked to seei f the different providers would hard reset different ways. i just assumed they would all reset the same way (i guess this time assuming only made an ass out of me) so i found myself looking at ways to reset the touch pro 2 and ways to reset the rhocium, which is where all the different variations can be found.
@mjcole2003 Without touch flo i recognize the gui right away, and the first time it happened i did think i had just jacked up the flashy gui, but while it was the bare winmo gui there was nothing I could do. any screen touch, any keypress all ended with the same outcome I'd touch/press and the device would only *beep*
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Click to collapse
copy that. my condolences for your loss. I would have them replace it immediately. Too much BS for a new ppc. Only makes you wonder what else is wrong with it.

Why don't you do a hard reset via Clear Storage in settings? This surely seems like something that can be fixed with a hard reset.

isdnmatt said:
Why don't you do a hard reset via Clear Storage in settings? This surely seems like something that can be fixed with a hard reset.
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Because as the OP said he cant do anything inside the GUI. IE hard reset is only option.

My mistake

Edit: nvrmind, problem solved.

[Q] express me panel is gone

Before I get agitated I want to rule out somethings. For roughly the past two weeks I have not seen my customized express me panel appear when the phone is locked. Two things happened around that time and iam not sure if either was the culprit so I ask for anyone's help to figure this out. I got rid of my offical samsung flip case and I downloaded the tmobile edge update (which was stupid since I don't speak or read chinese). Anyway, since that time, looking back, I have not seen my panel. I called samsung support and they told me to do a factory reset. Not what I was looking for.
So the questions are:
Is anyone missing the express me panel as well?
Does the panel show up even without the official case to activate it (cuz I never paid attention)
Has the tmo update impacted anyone else like this?
Any feedback would be appreciated.

steve austin said:
Before I get agitated I want to rule out somethings. For roughly the past two weeks I have not seen my customized express me panel appear when the phone is locked. Two things happened around that time and iam not sure if either was the culprit so I ask for anyone's help to figure this out. I got rid of my offical samsung flip case and I downloaded the tmobile edge update (which was stupid since I don't speak or read chinese). Anyway, since that time, looking back, I have not seen my panel. I called samsung support and they told me to do a factory reset. Not what I was looking for.
So the questions are:
Is anyone missing the express me panel as well?
Does the panel show up even without the official case to activate it (cuz I never paid attention)
Has the tmo update impacted anyone else like this?
Any feedback would be appreciated.
Click to expand...
Click to collapse
Are you the wrestler or the 6 million dollar man?
You can try clearing the data on all the apps/bits related to the Edge app and see if that restores your panel.
If you're rooted, just Nandroid, reset and see if it returns. You can then restore and isolate the problem by process of elimination....
My panel is there and I do not have the official case. If by update you mean NK3, that is what I'm on and I have the panel....

snovvman said:
Are you the wrestler or the 6 million dollar man?
You can try clearing the data on all the apps/bits related to the Edge app and see if that restores your panel.
If you're rooted, just Nandroid, reset and see if it returns. You can then restore and isolate the problem by process of elimination....
My panel is there and I do not have the official case. If by update you mean NK3, that is what I'm on and I have the panel....
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Click to collapse
The answer was (fortunately) simpler than I realized. I replaced the stock lockscreen with a 3rd party one. When it comes on the screen has to jave my pin to get the phone operational again but it is technically not "locking" the phone. I uninstalled it and went back to stock and my panel reappeared. Thanks for the suggestion.
This thread can be closed now.

Bug on Note 20 ultra

I'm brand new ok but,
My phone is saying that there is bug and asks me to send a bug report to Microsoft but I don't want to do anything with MY SAMSUNG GALAXY NOTE 20 ULTRA that is less than 2 months old because I don't know what it really means. Is my phone bugged, got a bug, or just bug reporting? It's Canadian version. Now can anyone tell me what it all means?

I am no
Lucabrasi21 said:
I'm brand new ok but,
My phone is saying that there is bug and asks me to send a bug report to Microsoft but I don't want to do anything with MY SAMSUNG GALAXY NOTE 20 ULTRA that is less than 2 months old because I don't know what it really means. Is my phone bugged, got a bug, or just bug reporting? It's Canadian version. Now can anyone tell me what it all means?
Click to expand...
Click to collapse
I am no expert but that screen shot seems like some kind of email correspondence? AFAIK device reporting doesn't go via email. Your device just sends data over? Again I might be totally wrong. I would just wipe the whole device and start afresh. Drastic? Perhaps, but I'd not like the feeling of thinking maybe my expensive device's got a fault or a bug or whatever the case might be!

what happens before you see that message? Something crashes, do you see what? are all your apps updated?

william-johnson said:
I am no
I am no expert but that screen shot seems like some kind of email correspondence? AFAIK device reporting doesn't go via email. Your device just sends data over? Again I might be totally wrong. I would just wipe the whole device and start afresh. Drastic? Perhaps, but I'd not like the feeling of thinking maybe my expensive device's got a fault or a bug or whatever the
Click to expand...
Click to collapse
william-johnson said:
I am no
I am no expert but that screen shot seems like some kind of email correspondence? AFAIK device reporting doesn't go via email. Your device just sends data over? Again I might be totally wrong. I would just wipe the whole device and start afresh. Drastic? Perhaps, but I'd not like the feeling of thinking maybe my expensive device's got a fault or a bug or whatever the case might be!
Click to expand...
Click to collapse
Honestly can't explain how that information about the email except that is the bug report like an attachment ready to be opened but deleted it instead. But picture come from a different device. How would deep clean
raul6 said:
what happens before you see that message? Something crashes, do you see what? are all your apps it
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Click to collapse
william-johnson said:
I am no
I am no expert but that screen shot seems like some kind of email correspondence? AFAIK device reporting doesn't go via email. Your device just sends data over? Again I might be totally wrong. I would just wipe the whole device and start afresh. Drastic? Perhaps, but I'd not like the feeling of thinking maybe my expensive device's got a fault or a bug or whatever the case might be!
Click to expand...
Click to collapse
How do you do a deep clean that will remove problems on new expensive device? Factory Resets probably not good enough to clean away problems that are weird like this one?

Lucabrasi21 said:
Honestly can't explain how that information about the email except that is the bug report like an attachment ready to be opened but deleted it instead. But picture come from a different device. How would deep clean
How do you do a deep clean that will remove problems on new expensive device? Factory Resets probably not good enough to clean away problems that are weird like this one?
Click to expand...
Click to collapse
I would honestly hope or assume a hard reset takes the device back to factory default settings. If the problem persists after then maybe its a faulty device?

Hard reset possible somehow in black screen of death?

Got the Note 20 Ultra 5g a week ago used from a decent reseller. Today I got the black screen of death. Stock firmware.
I want to return the phone while I have the chance, no interest in trying to fix it. It is password protected but I would ideally like to hard reset it before it goes back. Can anyone tell me how when I can't get the screen to work?
Phone beeps etc so I think is live.
The power button + vol down does give a vibration after 10 seconds but never gets to a Samsung logo.
Power button + vol up does the same.
Tried connecting to a pc, no change. No dex message on the PC.
If anyone can tell me how to do this reset so I can wipe it for peace of mind I would appreciate it. Thanks in advance.
Edit; I removed the sim cards and then the PC detected the phone, and offered to install Dex. If that helps.

Ok before you do anything else. Stop. If you void the warranty by changing anything you can't return it

You need to find a trusted phone store near you or call the support number for the phones manufacturer

Thanks for the advice. Appreciated.

nickb99NZ said:
Thanks for the advice. Appreciated.
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Np. Doing my best. Website isn't really helping me somimma help others where i can

nickb99NZ said:
Thanks for the advice. Appreciated.
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Click to collapse
So I did a little more digging and found a website imma give you the link I'll read through the rest of it, and advise you what seems safe but in the end what you do is up to u

So you need to go into recovery mode and try something simple what you are gonna wanna do is find where to wipe the cache partition and that should solve it. but I'm guessing you can't get into recovery otherwise you could factory reset it there

7 Quick Fixes for Black Screen of Death on Android
Are you frustrated with constant black screens of death on your Android device? Here are 7 quick ways to fix the issue.
convergeddevices.net

Thanks again.
>>I'm guessing you can't get into recovery
Correct. The phone is goig back to the seller as it is within the return window. I don't want to mess with it. I think that was good advice. Did Samsung ever say if they resolved this issue properly? It puts me off this model. Very expensive phone to suffer such a problem.

nickb99NZ said:
Thanks again.
>>I'm guessing you can't get into recovery
Correct. The phone is goig back to the seller as it is within the return window. I don't want to mess with it. I think that was good advice. Did Samsung ever say if they resolved this issue properly? It puts me off this model. Very expensive phone to suffer such a problem.
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Having a similar problem after the latest Security Patch 'Update' . See my post #55 on 'FIXED: Samsung Note 20 Black Screen OF Death But Phone Workimg Via Dex - Help Needed' in Q&A.

Question Touch screen problems help!

Hi guys,
Apologies if i have posted on the wrong thread but i have a big problem and i’v been tearing my hair out.. i have posted before on here with few other problems few have been sorted but this ones just cropped up few weeks ago and iv messed with settings and still but getting no where so i am here for help..
I have a Chinese android headunit uis7862 6+128.. its a dual system with android 10 and switch back to original car operating system.. problem i have is the touch function on the cars operating system is not working at all.. but on the android system its working fine? Its not like there is a fault with the original operating system as i can change thru dab aux etc with steering controls and it shows on unit its changing also sat nav works as street names change as im driving and all seat functions i change on my heater control show on screen as its been changed..
So far i have changed the ribbon from android board to original multimedia unit board which is attached to back of system… i have done a reset with button under mic.. i done a firmware update with files off here 3 weeks ago abut this problem started before that..
Any one shed any light on this please as i cant set my clock without going through original system software and few other things
Its a android system uis7862 fitted to a Jaguar XJ X351
Any tips? Advice please

Anyone help?

It's not that we don't want to help you, but I guess nobody has seen or used a system like yours before.
The only thing I can advise is to have a look at the Jaguar UK forum.
Edit: and take a look at this post. The topic is different but is it a likewise configuration like you have?

surfer63 said:
It's not that we don't want to help you, but I guess nobody has seen or used a system like yours before.
The only thing I can advise is to have a look at the Jaguar UK forum.
Edit: and take a look at this post. The topic is different but is it a likewise configuration like you have?
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Thank you and sorry i dont mean to offend anyone, i was frustrated and annoyed as there is no support of the buyer and to top things up i done a factory reset on the unit to see if it would sort the problem out! But it did not but has bought me more problems The fyt centre does not delete and on top of that no matter what i have tried no launcher is working on the unit, when i try to select a launcher which has installed it comes up with a error saying it has stopped working!
This android business is new to me and im not very savvy with im happy to pay someone to sort the problems out as time is very short due to work etc.. may be if i upload a video of what the problmes are? Do yo think that would help?
Thank you and sorry again

Saffy79 said:
maybe if i upload a video of what the problmes are? Do yo think that would help?
Click to expand...
Click to collapse
Maybe. If there is a user who recognises your problem and knows a solution, he/she might help you.
For me personally, and I think most others: We have never seen such a combination and don't know anything about it. In that case a video won't help as we have no knowledge of your unit combination and how it is supposed to work.

surfer63 said:
Maybe. If there is a user who recognises your problem and knows a solution, he/she might help you.
For me personally, and I think most others: We have never seen such a combination and don't know anything about it. In that case a video won't help as we have no knowledge of your unit combination and how it is supposed to work.
Click to expand...
Click to collapse
I understand don't worry thank you.. i installed the fyt management app i want to remove it and reset the whole unit back to stock just incase thats the cause of it stopping working.. i have already done a factory reset and delete but that app stays on.. anyways i can delete it now or am i stuck with it? Thanks again