I posted this in another thread as it was similar (though for tmobile), but I believe I haven't gotten any answers there I was hoping to try here:
I was installing winmo msn messenger. It installed fine and reset my tp2 fine. It goes thru the tp2 splash screen, the verizon splash screen and the winmo splash screen. Then it shows owner information and this is where it gets screwed up. Owner info will stay up forever if I dont touch the screen. After touching the screen the only thing left will be the top bar and the rest of the screen stays black. The only things on the top bar are the signal icon (which always has an x), the wifi icon (which seems to be connected fine lol) and either owner info will still be in the upper left or the start menu will be there. Hitting the screen only causes my tp2 to beep.
Nothing I know how to do (which is basically just hard and soft resetting it) works. Verizon can't fix it (didnt think they would be able to) and I can find no drivers (possibly cause I'm still a noob with winmo) to resolve my issue. I'm not even sure how I'd get them on as it wont even sync up to my computer and my computer cannot find its hd. If I could get a rom for the verizon one I think I can figure it out from there with no issues...but htc website sends me to verizon website for support and vice versa. The htc wiki is the closest I've gotten to an answer...but no rom to download. The only OEM roms I can find anywhere aren't for this phone, unless one of those will work? You guys are the experts.
Does anyone know what I can try? Verizon wants me to return it but cannot tell me when I'll get my new one as they are out of stock...again. Please help lol! Thanks for any and all help because I NEED a phone and can't wait around for them to decide to include them in the next shipment, nor would I appreciate being given some other type of phone in the mean time simply because I paid for the tp2, if I had wanted another phone I would have bought it instead.
if you do just a litle searching over at ppcgeeks, there's info about shipped roms and where to get them. (not sure if its kosher to post a direct link to it or not, given that these are shipped roms). hopefully that will help, otherwise, dunno what to tell ya.
First off, I can tell you that installing MSN Messenger would NOT brick your TP2. There are other problems with the phone, most likely a bad mfr rom. If you performed a hard reset (You did didnt you?) it would reload the factory rom.. so if your phone is still bricked, your factory rom is hosed, or your phones hardware is hosed. Installing MSN Messenger would not do this by itself.
Learning from trial and error is a tough road. Return the phone for a new one while you still have the option. You got a get out of jail free card, now is the time to use it.
twostep said:
if you do just a litle searching over at ppcgeeks, there's info about shipped roms and where to get them. (not sure if its kosher to post a direct link to it or not, given that these are shipped roms). hopefully that will help, otherwise, dunno what to tell ya.
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Click to collapse
I checked over there, but if you're saying it's there then it's obvious I need to check again. Also seeing as you've suggested this I'm guessing:
bipolarmadman said:
I'm not even sure how I'd get them on as it wont even sync up to my computer and my computer cannot find its hd.
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Click to collapse
Isn't as big of an issue as I thought it was? And if it isn't...how do I get around this?
DragonNote said:
First off, I can tell you that installing MSN Messenger would NOT brick your TP2. There are other problems with the phone, most likely a bad mfr rom.
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Click to collapse
I'm not entirely sure what you mean by mfr (I'll hit up google after this) but I can tell you only what I know. My phone worked fine for 3 days. Once I got it set up like I wanted and was ready to start installing other crap I did so, I started with MSN.
DragonNote said:
If you performed a hard reset (You did didnt you?) it would reload the factory rom.. so if your phone is still bricked, your factory rom is hosed, or your phones hardware is hosed. Installing MSN Messenger would not do this by itself.
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Click to collapse
bipolarmadman said:
Nothing I know how to do (which is basically just hard and soft resetting it)
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Click to collapse
Yup got the hard reset in there, it just didnt do anything. However, one thing I did not was that there were numerous postings with different ways to hard reset the device. The only one I could get to do anything at all was pressing volumn down + reset while the phone was off but it stayed at the tri color screen without much else going on...so I coulda just done the wrong one or did it wrong all together. If I did please point me in the right direction.
Like I said before I can't say if it was screwed from the time I first turned it on as this is my first smartphone and first experience with tf3d (I've had many pda's though) but it had been soft reset multiple times prior, along with a couple of hard resets, and had no issue bouncing back from those. Reset after MSN install...hosed. Not that I'm saying your wrong, you guys are the experts here, but from what I've experienced regardless of what caused it msn will certainly not be going on my next smart phone. I'll opt for one of the all in one apps like I was going to before I decided to go with a name I trusted.
DragonNote said:
Return the phone for a new one while you still have the option. You got a get out of jail free card, now is the time to use it.
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Click to collapse
Got no choice about this. The only issue I have with this is the fact that they can't tell me when I'll get my new phone. Plus I have only 1 of 2 choices:
1. Mail my phone back and get a refurbished one in return....uhm...no
2. Take my phone back to the verizon store I got it at, get my refund, and hope to god that I can get another one the next time they get it in stock.
I'm not trying to ***** and complain...just trying to find a way to fix it without a)paying 300 for a refurbished phone, or b)going an unknown amount of time without my phone.
does your start menu drop down when you hit it? When i go to settings/today/items and uncheck the TouchFLO 3d my screen is just as you describe. Its pure black with the top bar available. Did you check to see if the touchflo 3d is turned on?
bipolarmadman said:
Yup got the hard reset in there, it just didnt do anything. However, one thing I did not was that there were numerous postings with different ways to hard reset the device. The only one I could get to do anything at all was pressing volumn down + reset while the phone was off but it stayed at the tri color screen without much else going on...so I coulda just done the wrong one or did it wrong all together. If I did please point me in the right direction.
.
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Click to collapse
You went into boot loader mode. I did a hard reset on my sprint version but I dont remember how technical support told me. I think it was power off the phone. push and hold 'up' volume key, then hit and hold the reset switch till the phone boots. This will start off looking like a normal soft reset, but it will take much longer, your phone will be erased of all info you put in and it will do an instalation of software and reboot right before touchflo starts . I dont think you will ever get a tri-color screen (i could be wrong), which is what you get when the phone is expecting a rom flash from a computer. the whole process probably takes like five minutes, and theres a spot right after it starts it looks like your phone is doing nothing (Leave it be!). I've been messing with a lot of phones recently, and i dont remember if you got to hold the up key and reset button till you get a hard reset warning or not. (it might tell you all your data will be erased, and whether or not to continue)
edit:
just did a quick google and confirmed it on my sprint touch pro2. push and hold 'send' and 'end' key. Using your teeth, push and hold the 'reset' button with the stylus. finaly, push the power button. (all three need to be pressed down when you hit the power). the tri color screen flashes, then a white screen warns of the reset and says push 'up' volume key to continue, any other key to cancel. Hope this helps.
When you did the hard reset, did you get a warning that all data was going to be erased and where you asked to enter something to confirm? If you didn't, then you have not done a hard reset.
I had to try several times to get mine to hard reset. Even though I hit the proper keys, the phone would just soft reset, not hard reset. I can see how you can easily be fooled thinking you did a hard reset if you don't know what to look for.
I think there are different key presses for Verizon vs Sprint. Make sure you're using the right one.
BTW, "mfr" = manufacturer . . . i.e. HTC
SecretAgentMan said:
When you did the hard reset, did you get a warning that all data was going to be erased and where you asked to enter something to confirm? If you didn't, then you have not done a hard reset.
I had to try several times to get mine to hard reset. Even though I hit the proper keys, the phone would just soft reset, not hard reset. I can see how you can easily be fooled thinking you did a hard reset if you don't know what to look for.
I think there are different key presses for Verizon vs Sprint. Make sure you're using the right one.
BTW, "mfr" = manufacturer . . . i.e. HTC
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Confirmed. The Verizon HTC TP2 Hard Reset is the same as T-Mobile but is different from Sprint.
With POWER OFF, hold Volume Down while pressing SEND (green) and END (red). It takes about 4 seconds to take. WARNING: THIS IS A HARD RESET, BACK UP YOUR CONTACT LISTS AND DATA. EVERYTHING BUT YOUR OEM INSTALL WILL BE WIPED.
Go here for more info:
http://www.htc.com/us/faqs.aspx?p_id=287&cat=90&id=106176
I actually ended up calling HTC about 6hrs ago (5 pm est) and they did confirm what i had already started thinking. Verizon tech support has no idea what the hell they are talking about when it comes to this phone.
@spunks74 you're absolutely right, this is just what htc said and is where I finally figured out....verizon needs to get this phone in their techs hands instead of giving them pictures and text.
@DragonNote this is exactly what htc told me after they told me verizon didnt know how to hard reset. thanks for the info, even if i called htc before checking here. thank god im obsessive about backups or I would have been screwed because once this happened....nope no way to do anything at all. Also, for other forum members that may not know, the link you provided (for t-mobile) is completely different than the link for the hard reset for verizon:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=0&id=110490&f=t
which is why i was at such a loss during this issue...I couldn't get that far lol. I read sooo many different ways to hard reset the phone but none worked. obvviously i never checked to seei f the different providers would hard reset different ways. i just assumed they would all reset the same way (i guess this time assuming only made an ass out of me) so i found myself looking at ways to reset the touch pro 2 and ways to reset the rhocium, which is where all the different variations can be found.
@mjcole2003 Without touch flo i recognize the gui right away, and the first time it happened i did think i had just jacked up the flashy gui, but while it was the bare winmo gui there was nothing I could do. any screen touch, any keypress all ended with the same outcome I'd touch/press and the device would only *beep*
bipolarmadman said:
I actually ended up calling HTC about 6hrs ago (5 pm est) and they did confirm what i had already started thinking. Verizon tech support has no idea what the hell they are talking about when it comes to this phone.
@spunks74 you're absolutely right, this is just what htc said and is where I finally figured out....verizon needs to get this phone in their techs hands instead of giving them pictures and text.
@DragonNote this is exactly what htc told me after they told me verizon didnt know how to hard reset. thanks for the info, even if i called htc before checking here. thank god im obsessive about backups or I would have been screwed because once this happened....nope no way to do anything at all. Also, for other forum members that may not know, the link you provided (for t-mobile) is completely different than the link for the hard reset for verizon:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=0&id=110490&f=t
which is why i was at such a loss during this issue...I couldn't get that far lol. I read sooo many different ways to hard reset the phone but none worked. obvviously i never checked to seei f the different providers would hard reset different ways. i just assumed they would all reset the same way (i guess this time assuming only made an ass out of me) so i found myself looking at ways to reset the touch pro 2 and ways to reset the rhocium, which is where all the different variations can be found.
@mjcole2003 Without touch flo i recognize the gui right away, and the first time it happened i did think i had just jacked up the flashy gui, but while it was the bare winmo gui there was nothing I could do. any screen touch, any keypress all ended with the same outcome I'd touch/press and the device would only *beep*
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Click to collapse
copy that. my condolences for your loss. I would have them replace it immediately. Too much BS for a new ppc. Only makes you wonder what else is wrong with it.
Why don't you do a hard reset via Clear Storage in settings? This surely seems like something that can be fixed with a hard reset.
isdnmatt said:
Why don't you do a hard reset via Clear Storage in settings? This surely seems like something that can be fixed with a hard reset.
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Click to collapse
Because as the OP said he cant do anything inside the GUI. IE hard reset is only option.
My mistake
Edit: nvrmind, problem solved.
Related
Dear Folks at XDA,
I would like to ask for you help with my HTC Touch Pro 2. I recently tried to update it to the new AthineOS CHome TF3D WM6.5 Manila ROM v 1.0 and unfortunately I failed.
The problem is that my phone now freezes at the black startup screen with the Touch Pro 2 logo and the red codes at the bottom.
I've flashed the ROM several times before and never got this issue.
Due to the fact that the phone doesn't finish the boot-up and I thus I can't get ActiveSync I'm afraid I messed up my phone for ever.
Please someone tell me I got a way out of this, I'd appreciate it very much.
Greetz,
SjonSjon
umm.... I don't think you can change the firmware just yet on the CDMA version of the phone... if you used a HardSPL that's available in the Rhodium forums then you probably used a GSM specific ROM on your CDMA phone... not sure what to tell you other than making sure you read the CDMA forum before trying something so risky. Best solution, unless someone knows how fix your phone in it's current state, is to toss it under your car and run it over and try to cash in on the insurance.
Problem solved!
Hey guys,
I got my HTC Touch Pro 2 functioning again. Thought I'd post the solution for other people who might encounter the same issue. I don't exactly know what the problem was. I'm assuming a non-compatible ROM or something, but after opening 30 tabs in my browser and reading my eyes out I found that if you put your phone into bootloader mode and connect it through usb to your computer you can flash the ROM without using activesync.
So I turned my phone off, pressed the power and Volume Down button simultaneously and then used the Stock ROM upgrade software from HTC to restore my phone
This solution beats the hell outta "run it over and try to cash in on the insurance" if I say so myself!
Greetz,
SjonSjon
I am glad you have recovered the beautiful device; and thanks for sharing a working solution.
sjonsjon said:
Hey guys,
I got my HTC Touch Pro 2 functioning again. Thought I'd post the solution for other people who might encounter the same issue. I don't exactly know what the problem was. I'm assuming a non-compatible ROM or something, but after opening 30 tabs in my browser and reading my eyes out I found that if you put your phone into bootloader mode and connect it through usb to your computer you can flash the ROM without using activesync.
So I turned my phone off, pressed the power and Volume Down button simultaneously and then used the Stock ROM upgrade software from HTC to restore my phone
This solution beats the hell outta "run it over and try to cash in on the insurance" if I say so myself!
Greetz,
SjonSjon
Click to expand...
Click to collapse
Good job!
big thanks for solution.
You just saved my life!!!
Don't get our hopes up! This is the wrong forum. CDMA TP2s can't be flashed at all yet.
This was a life saver post so a quick bump for anyone that needs it.
I unlocked my CDMA phone, installed a few roms -- decided to go back to my stock rom default (which was Telus) -- reinstalled and bam -- bricked.
Well, technically it's not a brick if you can get back into the bootloader to reflash. So no worries everyone. If everyone reads instructions well enough we should hopefully see zero "real" bricks. Or at most, just enough to only build bbq pit rather than a house.
I think my phone is truly bricked
I was unlocking my phone (the HTC Touch Pro 2 <Verizon>) and I was using a Diamond unlocker (I thought it would be fine), but during the process there was a connection error and now my phone seems to be bricked. I can't get it to even turn on, get to a bootloader screen, or anything even remotely close.
The one odd thing that it does though, is when I connect it to my computer, it pops up and my computer recognizes there is a device there. In my Device Manager there is an unknown device called: Qualcomm CDMA Technologies MSM. I have tried every combination of two buttons, including holding down the reset button with all of them, but nothing gets me anywhere.
If anyone could help, I would really appreciate it. Let me know if you need any more information.
my cdma is rebooting endlessley i reflashed stock rom and evorything. it seriously dosnt want to work. its most sadness... i am cashing in on the insurence. but they are going to send me a refurb..
spend 600$ on a phone got inurnce i hope the used one dosnt fail me.
Esazi said:
I was unlocking my phone (the HTC Touch Pro 2 <Verizon>) and I was using a Diamond unlocker (I thought it would be fine), but during the process there was a connection error and now my phone seems to be bricked. I can't get it to even turn on, get to a bootloader screen, or anything even remotely close.
The one odd thing that it does though, is when I connect it to my computer, it pops up and my computer recognizes there is a device there. In my Device Manager there is an unknown device called: Qualcomm CDMA Technologies MSM. I have tried every combination of two buttons, including holding down the reset button with all of them, but nothing gets me anywhere.
If anyone could help, I would really appreciate it. Let me know if you need any more information.
Click to expand...
Click to collapse
I did the same exact thing to mt TP2. Same outcome.
We have to learn somehow....
That stinks man. If you did, then your phone is truly bricked. You are going to have to get a replacement or switch to another phone because there is nothing you can do to get it going again. I tried everything possible and eventually just ordered a replacement. I have it now and it's working beautifully, but needless to say I am a little scared away from any more unlocking or flashing for a while.
If you read carefully you dont have to be scared of flashing
I was a noob some time ago but before doing anything I took care of reading and understanding before doing nothing.
lesson learned
By now I have flashed more than 60 times on 3 diferent HTC devices and all were a succes
Hope you get your TP2 working again!
I hope I can get there
Someday I hope to be a flashing expert, but until then I will take it slow and read carefully. Thanks for your encouragement. When I actually get money to pay for the unlock for my TP2, I will let you know how flashing goes.
How do you keep the phone in bootloader? Mine goes right to the press volume instuction screen. Other than that I'm stuck on the black name screen,also my usb will not register in device manager. This was my first try at flashing.
gadgetgirl28 said:
You just saved my life!!!
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Click to collapse
Holy hell, you're not lying. Thanks for coming back to post your solution!
This post saved me at least a few hours of frustration and ever worsening decision making.
So it's totally true???
this situation hasn't solution;
I was unlocking my phone (the HTC Touch Pro 2 <SPRINT>) and I was using a Diamond unlocker (I thought it would be fine), but during the process there was a connection error and now my phone seems to be bricked. I can't get it to even turn on, get to a bootloader screen, or anything even remotely close.
The one odd thing that it does though, is when I connect it to my computer, it pops up and my computer recognizes there is a device there. In my Device Manager there is an unknown device called: Qualcomm CDMA Technologies MSM. I have tried every combination of two buttons, including holding down the reset button with all of them, but nothing gets me anywhere.
If anyone could help, AND PLEASE somebody tell me , that it can be save it
;9
please help
i have the same problem. is there a way to save my phone?
I think i bricked theHTC fuze that i bought yesterday I tried to do the Hard SPL but i was getting an error message, error 244 invalid model ID so i used a program to change the .nbh (a radio file) file so it bypassed the error message (by changing DIAM***** to RAPH*****, since my phone is raphael). I even got a message that the process was successfully finished but it turned out not to be true because the screen went black and now i cant turn it on, and i cant even get it into the bootloader mode. If i could at least get it into to tricolor screen i would be able to flash back the original radio and that would solve the problem because ive already done it a few times. Please let me know if there is a chance to get it fixed, even i had to send it to a professional but as long as it could be fixed, im really desperate. Thank you
brick, htc fuze, diamond, raphael, hardspl
You only get that error when your trying to flash the wrong device... Did you use the file "Raphael_CDMA_HSPL_037.zip" to unlock..?? Sound's to me like you used the Diamond Unlocker... Shouldn't be that hard to fix, hold the volume down button, power button, and insert stylus into the hole on the bottom to soft reset to try and open up BL screen... LMK if that works...
Why didn't you just follow the instructions for flashing? You aren't even security unlocked, so why were you trying to flash a diamond radio? That makes no sense at all. Also, if you are security unlocked, you need to get diamond radios from the raphael forum, because they're patched to flash onto raphaels. It sounds like you got yours from the diamond forum, which is the wrong way to go (especially if it's a cdma radio-that would kill your phone for sure). Did hard spl work? If not, why on earth did you forge ahead? YOU CAN'T DO ANYTHING UNTIL YOU FLASH HARD SPL!!!!!
Try pulling the battery for a while, the see if it will start up. It's hard to tell what you did, but since you went down such a wrong path, I wouldn't be surprised if the phone is a giant brick.
komar808 said:
by changing DIAM***** to RAPH*****
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Click to collapse
this should've been clue #1. If you have to change it because of the device ID, it's the wrong thing to flash. The Diamond and Raph look alike on the front, but are almost totally incompatible ROM-wise.,
I even got a message that the process was successfully finished but it turned out not to be true because the screen went black and now i cant turn it on
Click to expand...
Click to collapse
You are wrong there, it did flash successfully. The tools worked EXACTLY as they were designed. It's not the tools fault
Please let me know if there is a chance to get it fixed, even i had to send it to a professional but as long as it could be fixed, im really desperate. Thank you
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Click to collapse
You might contact olipro, I hear he's got the "magic touch" with devices. No guarantees. I've heard that it's almost impossible to unbrick a device like this after an incorrect/bad radio flash.
I really hope it works out for you. Read dude, the stickies are everywhere for your benefit. Best of luck to you.
brick, htc fuze, diamond, raphael, hardspl
I run into things like this DAILY. Been a service rep for over 30 years. If people would ONLY follow the instructions, I'd have less follow up work to do.
Unfortunately they make these phones too easy to hack (good for us) but sometimes noobs make it hard for the rest of us.
lol
This is what happens when you don't follow directions, don't read enough, and are monkeying with things you obviously shouldn't be monkeying with.
When you got the device ID error, you should have stopped right there and thought "gee, maybe I should go over these instructions again and see what I did wrong" instead of trying to force a radio that will never work on your device.
Hope you can get it in to bootloader, otherwise enjoy your shiny new brick.
Well, hope you get it solved and otherwise you learned a lesson in a very expensive way I'm afraid...
Farmer Ted said:
Why didn't you just follow the instructions for flashing? You aren't even security unlocked, so why were you trying to flash a diamond radio? That makes no sense at all. Also, if you are security unlocked, you need to get diamond radios from the raphael forum, because they're patched to flash onto raphaels. It sounds like you got yours from the diamond forum, which is the wrong way to go (especially if it's a cdma radio-that would kill your phone for sure). Did hard spl work? If not, why on earth did you forge ahead? YOU CAN'T DO ANYTHING UNTIL YOU FLASH HARD SPL!!!!!
Try pulling the battery for a while, the see if it will start up. It's hard to tell what you did, but since you went down such a wrong path, I wouldn't be surprised if the phone is a giant brick.
Click to expand...
Click to collapse
I did hard SPL first with 1.90OliNex (because the one that was in the unlocking package originally didnt work beacuse of the invalid model ID message) and i thought thats what security unlocked the phone and then i tried to put a costume radio that would allow me to unlock the phone but the radio wouldnt flash. So i went back to the SPL from the unlocking package (HARD SPL 1.34) and i changed the .nbh file from DIAM***** to RAPH***** and then it bricked... The reason i did this is beacuse of the following link :
http://forum.xda-developers.com/archive/index.php/t-427305.html
I just hope something can still be done otherwise this is just a good warning for all others not to do this. Thank you for the replies
jdmsohc22 said:
You only get that error when your trying to flash the wrong device... Did you use the file "Raphael_CDMA_HSPL_037.zip" to unlock..?? Sound's to me like you used the Diamond Unlocker... Shouldn't be that hard to fix, hold the volume down button, power button, and insert stylus into the hole on the bottom to soft reset to try and open up BL screen... LMK if that works...
Click to expand...
Click to collapse
No I used a gsm unlocker, HARD SPL 1.34... There is a more detailed explanation in the post above
Hard spl 1.34 is either cdma or diamond gsm-I don't know which. I do know that it will brick a gsm touch pro. Flashing the wrong hard spl is the guaranteed way to kill a phone. If you actually flashed it, the phone is dead. Try pulling the battery for a day.
You need to run the gsm raphael unlocker to security unlock your phone. You need to pay for it, too. Hard spl doesn't security unlock your phone-it only CID unlocks it.
Farmer Ted said:
Hard spl 1.34 is either cdma or diamond gsm-I don't know which. I do know that it will brick a gsm touch pro. Flashing the wrong hard spl is the guaranteed way to kill a phone. If you actually flashed it, the phone is dead. Try pulling the battery for a day.
You need to run the gsm raphael unlocker to security unlock your phone. You need to pay for it, too. Hard spl doesn't security unlock your phone-it only CID unlocks it.
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Click to collapse
I used the GSM one. Ok i just pulled out the battery and hopefully the phone allows to get it into the bootloader...
Worst case scenario, smash it and pay $100 for ur insured replacement... That is, if you have insurance...
jdmsohc22 said:
Worst case scenario, smash it and pay $100 for ur insured replacement... That is, if you have insurance...
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Hahahaha !
Good one !
But dude no offense but u deserve a black shiny 600$ brick because YOU DIDN'T FOLLOW THE INSTRUCTIONS ! THEY ARE THERE TO BE FOLLOWED UNLESS AND UNTIL YOU ARE SO RICH THAT YOU CAN WASTE 600$ OR YOU ARE A SUPER CHEF AT XDA AND ARE SURE OF WHAT YOU ARE DOING !
Anyways Best of luck hope you can unbrick it !
otherwise smash it
Bye.
LoL yeah a $600 paper weight may also come in handy..?? Or like previously stated, take your anger out on it for not doing it right the first time lol...
I now this might be a little too late to answer,but i want to give my two cents to this brick posts. Maybe someone will need it. This is for anyone that might be where I was for over 2 weeks. I though my Fuze/ Raphael / touch pro was history. My phone will get into restart loops when ever he wanted. It was very anoying. After replacing every possible software from Radio, Hard Spl, different rooms and even start up splashes, and almost getting "ORD" in the process. I finally took my phone apart, since there was no warranty. Once open I saw that the reset bottom inside was too close to the rubber reset bottom from outside. Guess what ?? That as all it was..... Good luck to all. : )
My wife installed some updates in the market and her phone froze on the Sense home screen. Removed the battery, and it now won't boot past the HTC logo.
It is on the factory/default Sense ROM, never rooted or anything, my wife has like 5 apps on it and still the stock Sense wallpaper
It can boot into HBOOT, we tried the recovery option which showed the black screen with phone+green arrow animation for a few seconds. Then very shortly an image with a red arrow, then a reboot and still stuck on the HTC boot screen.
It does not show up in ADB, USB debugging is not on either.
My next thing to try would be a factory reset, is that likely to work?
Is there any way to get SMS'es and some game save games off the phone before resetting it?
Thanks for all suggestions!
Well if your PC is not recognizing the phone, then there's not much you can try I guess (other then factory reset.) Maybe someone is gonna come up with something.
Aren't the gamesaves on your sd card?
There have been hardware issues associated with multiple downloads from the market and pulling the battery. This might or might not be the case. However you are covered with warranty in case it is.
Sent from my HTC Desire S using XDA App
esbenm said:
My wife installed some updates in the market and her phone froze on the Sense home screen. Removed the battery, and it now won't boot past the HTC logo.
It is on the factory/default Sense ROM, never rooted or anything, my wife has like 5 apps on it and still the stock Sense wallpaper
It can boot into HBOOT, we tried the recovery option which showed the black screen with phone+green arrow animation for a few seconds. Then very shortly an image with a red arrow, then a reboot and still stuck on the HTC boot screen.
It does not show up in ADB, USB debugging is not on either.
My next thing to try would be a factory reset, is that likely to work?
Is there any way to get SMS'es and some game save games off the phone before resetting it?
Thanks for all suggestions!
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If she created a HTC Sense account and had set it up to sync then her texts would have been saved online.
If no other options download the corresponding to your region RUU (ROM Update Utility) from here. Then reboot to Bootloader (VOL DOWN + POWER Button). Make sure that you have HTC Sync installed. Go to fastboot screen (you should see FASTBOOT USB line). Start RUU.exe. It will handle everything automatically and hopefully you will have a brand new Stock system again.
If hard resetting dies not work, I'm afraid you may have a fries eMMC chip! It's very common when the phone freezes in maker updates and you pull the battery!
olyloh6696 said:
If hard resetting dies not work, I'm afraid you may have a fries eMMC chip! It's very common when the phone freezes in maker updates and you pull the battery!
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Sorry to be offensive but stop with this crap it only scares people. I have rescued my phone twice already from the bootloop. The fried eMMC is the last consideration to be made after trying some reasonable solutions.
An boot loop isn't
an real indicator for fried emmc, most of the times you just somehow messed up part of the software or the partitions, this:
http://forum.xda-developers.com/showthread.php?t=1292730 it's an really fried emmc.
Let's try some solutions before destroying any hope!
Swyped from my Desire S
amidabuddha said:
Sorry to be offensive but stop with this crap it only scares people. I have rescued my phone twice already from the bootloop. The fried eMMC is the last consideration to be made after trying some reasonable solutions.
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I'm not starting with 'crap' I'm simply saying what might be true.
It is well known that after hitting update all in the market, it leads to a fried emmc chip.
I have also been stuck on a bootloop many times (after flashing wrong kernels etc) and had to pull the battery. I also risked a fried emmc chip. I was just lucky I didn't get it fried, and I hope it doesn't happen again! *touch wood*
Sent from my HTC Desire S using xda premium
esbenm said:
My wife installed some updates in the market and her phone froze on the Sense home screen. Removed the battery, and it now won't boot past the HTC logo.
It is on the factory/default Sense ROM, never rooted or anything, my wife has like 5 apps on it and still the stock Sense wallpaper
It can boot into HBOOT, we tried the recovery option which showed the black screen with phone+green arrow animation for a few seconds. Then very shortly an image with a red arrow, then a reboot and still stuck on the HTC boot screen.
It does not show up in ADB, USB debugging is not on either.
My next thing to try would be a factory reset, is that likely to work?
Is there any way to get SMS'es and some game save games off the phone before resetting it?
Thanks for all suggestions!
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so, have you tried hard reset/factory reset. let us know what happen than. next time never pull out battery when your phone freeze. just press vol up + vol down + power button (all three hardware button) and the phone will restart. I personally had this problem few times and able to recover my device. start with hard reset your phone.
look at ben_pyett signature. you need the adb+fastboot and htc drivers for your windows pc to detect your device. I'm using linux and I don't need those drivers.
olyloh6696 said:
I'm not starting with 'crap' I'm simply saying what might be true.
It is well known that after hitting update all in the market, it leads to a fried emmc chip.
I have also been stuck on a bootloop many times (after flashing wrong kernels etc) and had to pull the battery. I also risked a fried emmc chip. I was just lucky I didn't get it fried, and I hope it doesn't happen again! *touch wood*
Sent from my HTC Desire S using xda premium
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Ok to be more specific: I have already rescued my phone from a bootloop with all the indications for a "fried eMMC" described in some threads in this forum. Also me and Tectas assisted several people accross the forum these days to revive their phones from the "fried eMMC" (some successful, some not). Anyway all of these users had the info that they eMMC is fried and were terrified. But a Bricked and Fried phone are totally different stuff. So if you post to help is OK, but when you post to scare this isn't.
Update: thanks for all the suggestions. I couldn't get any of it to work, including factory reset.
We are going to send the phone in for a warranty repair, most of her personal stuff is on her Google account or the SD card, so no major problems.
The HTC Sense website with SMS backup never worked for her, there is no option to log in from the phone.
As much as i love Android I am shocked that hitting "update all" in the market and/or pulling the battery can brick a 400 $ phone. Even buggy old Windows ME was fine if you pulled the pover cord.
My iPhone friends will laugh at me well into 2012 if I tell them this.
Do HTC have more faults than other brands? Both our Desires have had trouble. I am about to upgrade mine, maybe should look at another brand?
There is some hope!
amidabuddha said:
Ok to be more specific: I have already rescued my phone from a bootloop with all the indications for a "fried eMMC" described in some threads in this forum. Also me and Tectas assisted several people accross the forum these days to revive their phones from the "fried eMMC" (some successful, some not). Anyway all of these users had the info that they eMMC is fried and were terrified. But a Bricked and Fried phone are totally different stuff. So if you post to help is OK, but when you post to scare this isn't.
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+1
I'm afraid that I must agree.
In the early days of this problem, I too was probably guilty of announcing too early to users "that's you've fried your eMMC chip - that's a warranty return" where as over time we've now come to believe that this still a chance of hope, albeit not great or guaranteed, but none the less, fortunately several people have managed to recover from this situation, by a variety of means.
So even though the possible outcome might not be likely, I think that we should attempt to always suggest that there might be hope at least until we've tried all the possible solutions and now luckily the various users have compiled guides of the suggested options so this isn't that difficult.
The only time when I'd suggest that a user should probably instantly return a device, is if they are completely non technical or have a brand new device which is still S-ON. In which case they may as well return the device under warranty and get a replacement device or motherboard which will at least contain the non dubious/faulty chip, and will remove the possibility of future occurrence completely - so they'll actually be better off for the future!
esbenm said:
Update: thanks for all the suggestions.
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Sorry to hear this. You were just unfortunate and what happened to you is rare, also it's not a fault of Android but, a HTC eMMC chip hardware issue caused by a particular dodgy version of the eMMC chip that comes on some of these phones.
I believe that HTC realised the fault and replaced the chip with another make after a fashion. So hopefully you'll get the different chip on your replacement device/motherboard.
I also think that they've changed the market application so that it downloads one application after rather than all the applications together, which was known to cause a device freeze, which often was followed by a battery user battery pull - which then led to this problem.
Next time... Never pull the battery! there are always other options.
Take care and good luck.
I have an LG G2 D800, with stock everything; I did something either interesting or dumb, and now it won't boot. I never rooted it because all the instructions were for Windows, and I use Linux, and never found anything that explained how to do it with Linux, if possible. But I now have a a usable Windows (Vista) installed in a VM, so maybe I can do something.
Here's what happened; I hope someone can help steer me in the right direction...
I finished my AT&T contract, and decided to move to Project Fi. I got a Nexus 5X, and got an unlock code for my G2, which I wanted to give to my wife's brother in China. So, I needed to get a non-AT&T sim to enter the unlock code. Here's where I went wrong. I was curious about what would happen if I used the Project Fi sim, and since I wasn't rooted, I didn't think it would do anything bad (silly me!). Well, it did. It crashed, so I removed the sim and turned off the phone. Now, it won't boot. It sometimes just shuts down immediately, sometimes after the LG logo, sometimes after the AT&T logo, and a few times, it made it all the way to the login screen before turning off. Never further than that.
I did a factory reset, tried starting in safe mode many times, and sometimes it gets to a screen saying it's updating Android, but has never made it past 20 files before turning off. By the way, if it was reset, how could it update Android - wouldn't the WiFi need to be set up?
So, I'm wondering what might be wrong, and what might fix it. Obviously, I'm willing to try anything at this point, as it can't get much worse. The phone is in perfect shape, and would make a nice gift (or sellable item), so I hate to lose it.
I'm pretty technically inclined, but I don't know much about phone tech. I know Linux pretty well though, so I can follow directions without too much babying. Or, just point me the right direction.
It did go into download mode, but right now, it seems like it doesn't want to do that.
Thanks to anyone that can help.
Marty
martyfried said:
I have an LG G2 D800, with stock everything; I did something either interesting or dumb, and now it won't boot. I never rooted it because all the instructions were for Windows, and I use Linux, and never found anything that explained how to do it with Linux, if possible. But I now have a a usable Windows (Vista) installed in a VM, so maybe I can do something.
Here's what happened; I hope someone can help steer me in the right direction...
I finished my AT&T contract, and decided to move to Project Fi. I got a Nexus 5X, and got an unlock code for my G2, which I wanted to give to my wife's brother in China. So, I needed to get a non-AT&T sim to enter the unlock code. Here's where I went wrong. I was curious about what would happen if I used the Project Fi sim, and since I wasn't rooted, I didn't think it would do anything bad (silly me!). Well, it did. It crashed, so I removed the sim and turned off the phone. Now, it won't boot. It sometimes just shuts down immediately, sometimes after the LG logo, sometimes after the AT&T logo, and a few times, it made it all the way to the login screen before turning off. Never further than that.
I did a factory reset, tried starting in safe mode many times, and sometimes it gets to a screen saying it's updating Android, but has never made it past 20 files before turning off. By the way, if it was reset, how could it update Android - wouldn't the WiFi need to be set up?
So, I'm wondering what might be wrong, and what might fix it. Obviously, I'm willing to try anything at this point, as it can't get much worse. The phone is in perfect shape, and would make a nice gift (or sellable item), so I hate to lose it.
I'm pretty technically inclined, but I don't know much about phone tech. I know Linux pretty well though, so I can follow directions without too much babying. Or, just point me the right direction.
It did go into download mode, but right now, it seems like it doesn't want to do that.
Thanks to anyone that can help.
Marty
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Greetings.
Thank you for using XDA Assist. I'm going to move this thread to the specific device Q and A forum. You should find expert help there. Good luck!
Got the Note 20 Ultra 5g a week ago used from a decent reseller. Today I got the black screen of death. Stock firmware.
I want to return the phone while I have the chance, no interest in trying to fix it. It is password protected but I would ideally like to hard reset it before it goes back. Can anyone tell me how when I can't get the screen to work?
Phone beeps etc so I think is live.
The power button + vol down does give a vibration after 10 seconds but never gets to a Samsung logo.
Power button + vol up does the same.
Tried connecting to a pc, no change. No dex message on the PC.
If anyone can tell me how to do this reset so I can wipe it for peace of mind I would appreciate it. Thanks in advance.
Edit; I removed the sim cards and then the PC detected the phone, and offered to install Dex. If that helps.
Ok before you do anything else. Stop. If you void the warranty by changing anything you can't return it
You need to find a trusted phone store near you or call the support number for the phones manufacturer
Thanks for the advice. Appreciated.
nickb99NZ said:
Thanks for the advice. Appreciated.
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Np. Doing my best. Website isn't really helping me somimma help others where i can
nickb99NZ said:
Thanks for the advice. Appreciated.
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So I did a little more digging and found a website imma give you the link I'll read through the rest of it, and advise you what seems safe but in the end what you do is up to u
So you need to go into recovery mode and try something simple what you are gonna wanna do is find where to wipe the cache partition and that should solve it. but I'm guessing you can't get into recovery otherwise you could factory reset it there
7 Quick Fixes for Black Screen of Death on Android
Are you frustrated with constant black screens of death on your Android device? Here are 7 quick ways to fix the issue.
convergeddevices.net
Thanks again.
>>I'm guessing you can't get into recovery
Correct. The phone is goig back to the seller as it is within the return window. I don't want to mess with it. I think that was good advice. Did Samsung ever say if they resolved this issue properly? It puts me off this model. Very expensive phone to suffer such a problem.
nickb99NZ said:
Thanks again.
>>I'm guessing you can't get into recovery
Correct. The phone is goig back to the seller as it is within the return window. I don't want to mess with it. I think that was good advice. Did Samsung ever say if they resolved this issue properly? It puts me off this model. Very expensive phone to suffer such a problem.
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Having a similar problem after the latest Security Patch 'Update' . See my post #55 on 'FIXED: Samsung Note 20 Black Screen OF Death But Phone Workimg Via Dex - Help Needed' in Q&A.