[HELP] Moto G5 Plus XT1686 boot up failure - General Questions and Answers

Hi
My 3 year old Moto G5 Plus running android 8.1 suddenly restarted today and went into Start up failure. It no longer shows My product or IMEI number. It just shows potter 000000000000000 32GB P3B
Bootloader logs read " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant" written in red.
I have my IMEI and product numbers saved on my pc, but the LMSA software does not recognise my device to even try to rescue it. I want to retrieve files from my phone before attempting a factory reset.
On using the LMSA, it says "lmsa doesn't match appropriate firmware. you can try to select a firmware manually" but then it has no option to select anything manually. I have my phone previously registered on the software on my PC.
I have not rooted my phone, nor used anything other than stock android. My bootloader is locked. I cannot remember if I had Developer options selected or not, most probably not.
On trying to go to recovery mode it says the same message " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant"
Please help! I really need to recover my photos and notepad notes. Is there any way? Any software?
Please help! Please!

was this issue resolved

brickedmoto97 said:
Hi
My 3 year old Moto G5 Plus running android 8.1 suddenly restarted today and went into Start up failure. It no longer shows My product or IMEI number. It just shows potter 000000000000000 32GB P3B
Bootloader logs read " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant" written in red.
I have my IMEI and product numbers saved on my pc, but the LMSA software does not recognise my device to even try to rescue it. I want to retrieve files from my phone before attempting a factory reset.
On using the LMSA, it says "lmsa doesn't match appropriate firmware. you can try to select a firmware manually" but then it has no option to select anything manually. I have my phone previously registered on the software on my PC.
I have not rooted my phone, nor used anything other than stock android. My bootloader is locked. I cannot remember if I had Developer options selected or not, most probably not.
On trying to go to recovery mode it says the same message " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant"
Please help! I really need to recover my photos and notepad notes. Is there any way? Any software?
Please help! Please!
Click to expand...
Click to collapse
Facing the same now .. what to do?

Related

LG Intuition VS-950 Factory Restore after BRICK!

Purpose:
Restore LG Intuition VS-950 to Factory after Brick
Reason:
After Rooting if something got messed up you will get the "Security Error" or "Morning Call Failure" preventing Boot
I assume from what I have read on XDA and other sites that this is due to VZW software that prevents tampering with OEM setup
And If my wife found out that I messed up the brand new phone she just got me yesterday, yes yesterday, she would kill me.
Here it is!!
Files Needed [included]
Drivers: LG_VZW_United_WHQL_v2.11.0.exe
LGmobile Support Tool (LGMST) : KDZ_FW_UPD_EN.zip
TIP:Save Everything to the same Folder
Steps
1. Install Diver set LG_VZW_United_WHQL_v2.11.0.exe
2. Unzip LGmobile Support Tool KDZ_FW_UPD_EN.zip
3. Go to folder that the ZIP file created and install KDZ_FW_UPD.exe
4. Open LGMobile Support Tool - It will say not connected
5. Grab BRICKED phone and Press Vol UP + Vol DOWN then insert USB that is plugged into computer
6. LGMST will now show "Phone Connected"
7. Click on Customer Support then Recovery Phone
8. Click Check IMEI
9. Click OK
10. WAIT for LGMST to do its thing. It will seem like nothing is going on, but be patient!
11. Software will now do some Analysis and begin Downloading software
12. LG VS-950 Firmware size 856mb! will save to c:\ProgramData\LGMOBILEAX\Phone if you want to save it
13. Software will now start Decompressing download
14. Flashing begins after decompress and you will see estimated time left
15. Towards end of flashing phone will reboot and come back to life! yea baby yea!!
Entire process took me about 45 minutes
​
Hey, I think the LG support tool has updated... Screenshots look different from what I'm looking at, and the program hangs on 'downloading' without ever actually starting. I'm in desperate need of a way to repair this unloved phone.
Any updated direction?
As for how to do this? Or if it has changed?
Sent from my VS930 4G using xda app-developers app
Trygon said:
Hey, I think the LG support tool has updated... Screenshots look different from what I'm looking at, and the program hangs on 'downloading' without ever actually starting. I'm in desperate need of a way to repair this unloved phone.
Click to expand...
Click to collapse
Did you get your phone working?
Help a brother out
My girlfriend's Intuition is currently bricked. I am looking for the .kdz to flash onto her phone. Can anybody help me with a link or point me in the right direction. I am having a hard time finding it on google.
no progress..
its been 7 hours and it still says "downloading software" i know my computer is a bit slow but it should have been finished by now and the lay out is different. any update on the directions on how to do this? im in new zealand, would the country and software version matter cause the version is blank.

[Completed] Nokia Lumia 520 bricked-product code cannot be read

I have a Lumia 520(RM-914 Indian version) with windows 8.1 developer preview. I wanted to install Lumia cyan upgrade so i used nokia software recovery tool to download the firmware version 3058.50000.1425.0001. The installation started and it showed an error at 1%. It showed an option to recover and i tried it but it couldn't. Now the phone is bricked and when connected to pc, it is shown as QHSUSB_DLOAD device.
In Nokia Care Suite PST it is shown as USB: Product in flash mode with Data package selection failed and product code reading failed error.
When I select Open Product, select the device and select data package, it tells me to hold Down+ Power button until it vibrates and then retry. When I try that there is no vibration just i could see that the usb disconnects and connects again.
Is there no way to recover it in my home using my pc and usb cable? My warranty has been void as I had replaced my broken screen earlier outside the Nokia Care.
HI,
Seeing your device listed as QHSUSB_DLOAD is usually a very bad sign I'm afraid.
Please ask for help here and hopefully someone who knows your device well can help sort it out,
>Windows Phone 8 Development and Hacking>Windows Phone 8 Q&A, Help & Troubleshooting
Good luck! Hope you fix it!

S6 Bricked - Smart Switch Serial Number issue

My son attempted to root his S6 with Odin and failed. His phone is SM-G920R7 (nTelos) and there are no compatible roms - but that didn't stop him from trying. So we are got the "An error has occurred updating the device software. Use the Emergency recovery function in the Smart Switch PC software." So, downloaded that, went to the software update and initialization section to try to reinstall the factory software. It takes the Model number (above), but then asks for the serial number. I've tried both IMEI# on the back and any other numbers I can come up with. No luck.
I called the carrier and Samsung and each of them told me to call the other. Does anyone know what "serial number" (technically s/n: is the prompt) they want? Thanks.
It seems at this point that the software is only trying to validate that the serial number exists - the phone is not connected to the computer. But entering any of the numbers mentioned above only lead to an error stating the serial number is not valid.
Any help would be great. Thanks
Same issue here.
consumersauto said:
My son attempted to root his S6 with Odin and failed. His phone is SM-G920R7 (nTelos) and there are no compatible roms - but that didn't stop him from trying. So we are got the "An error has occurred updating the device software. Use the Emergency recovery function in the Smart Switch PC software." So, downloaded that, went to the software update and initialization section to try to reinstall the factory software. It takes the Model number (above), but then asks for the serial number. I've tried both IMEI# on the back and any other numbers I can come up with. No luck.
I called the carrier and Samsung and each of them told me to call the other. Does anyone know what "serial number" (technically s/n: is the prompt) they want? Thanks.
It seems at this point that the software is only trying to validate that the serial number exists - the phone is not connected to the computer. But entering any of the numbers mentioned above only lead to an error stating the serial number is not valid.
Any help would be great. Thanks
Click to expand...
Click to collapse
First forum post, having the same issue. Very weird... I bought my phone at a Bell corporate store, so no illegal issues there or anything. Very confused!
consumersauto said:
My son attempted to root his S6 with Odin and failed. His phone is SM-G920R7 (nTelos) and there are no compatible roms - but that didn't stop him from trying. So we are got the "An error has occurred updating the device software. Use the Emergency recovery function in the Smart Switch PC software." So, downloaded that, went to the software update and initialization section to try to reinstall the factory software. It takes the Model number (above), but then asks for the serial number. I've tried both IMEI# on the back and any other numbers I can come up with. No luck.
I called the carrier and Samsung and each of them told me to call the other. Does anyone know what "serial number" (technically s/n: is the prompt) they want? Thanks.
It seems at this point that the software is only trying to validate that the serial number exists - the phone is not connected to the computer. But entering any of the numbers mentioned above only lead to an error stating the serial number is not valid.
Any help would be great. Thanks
Click to expand...
Click to collapse
Yes serial number is s/n. It's written on back of your phone check it.
The s/n is written on the back of the phone
Anyone figure this out? Cannot get Smart Switch to accept my s/n. Thanks.
Same problem here. Nothing says serial number on my box, in my phone, or on the back. Only says IMEI which does not work in Smart Switch.
wy1d said:
Same problem here. Nothing says serial number on my box, in my phone, or on the back. Only says IMEI which does not work in Smart Switch.
Click to expand...
Click to collapse
try one of the numbers in the bottom back on your phone it dosen't make scene that everybody has it except you
its written on the right bottom side on the back its called S/N
consumersauto said:
My son attempted to root his S6 with Odin and failed. His phone is SM-G920R7 (nTelos) and there are no compatible roms - but that didn't stop him from trying. So we are got the "An error has occurred updating the device software. Use the Emergency recovery function in the Smart Switch PC software." So, downloaded that, went to the software update and initialization section to try to reinstall the factory software. It takes the Model number (above), but then asks for the serial number. I've tried both IMEI# on the back and any other numbers I can come up with. No luck.
I called the carrier and Samsung and each of them told me to call the other. Does anyone know what "serial number" (technically s/n: is the prompt) they want? Thanks.
It seems at this point that the software is only trying to validate that the serial number exists - the phone is not connected to the computer. But entering any of the numbers mentioned above only lead to an error stating the serial number is not valid.
Any help would be great. Thanks
Click to expand...
Click to collapse
Having the same issue with my S7 (SM-G930FD). I've definitely got the correct serial number as I've registered the device on Samsung's website and I got the serial number from there.
I've managed to flash it again by getting back to the screen where it tells me to intialise the device using Smartswitch then I've just used Odin to reinstall the firmware again. Have had to wipe everything but at least I've got my device back. (The initialisation screen appears to be a different screen for the download mode)
Easy way unbrick your phone http://forum.xda-developers.com/galaxy-s6/help/how-to-unbrick-samsung-galaxy-s6-100-t3378857
i have the same problem did you solve it ?
if you solve it,please tell me how and i will be thankful

SM-G920V Willing to pay for remote fix No Boot Recovery BRICK

Hey guys here is my issue:
Purchased a Verizon S6 that was flashed with CM 5.0.1. I need to restore to a stock rom and somewhere along the flash with ODIN something went wrong. The phone reset and now the phone starts up and goes to the Verizon green screen that mentions something about my system failing to start.
I can't access the recovery menu which includes the wipe cache option. I can access download mode and the Maintenance Boot mode.
Download Mode: When I try to connect it to the computer I get USB device not recognized. I have tried KIES i have tried smart switch. I have installed, uninstalled and reinstalled every USB driver. Device manager shows the phone as Unknown USB Device ( Device Descriptor Request Failed). I have tried 4 different Official Samsung cables and 3 non official. Girlfriends S6 is recognized instantly in download mode. Have tried 4 different machines. Windows 10, Windows 8, Windows 7.I have tried advice from many threads on here for 6 days now with no luck.
Maintenance Mode: Gives me options including wipe system. When I press any option the phone simply resets.
Can't access adb or fastboot, because the computer wont recognize it!
I have suspicions that this phone is " hard bricked ". I am without a phone at the moment and my job relies on it. I found a shop on the other side of the country that fixes hard bricks. I'm hoping this is still fixable via software, if you think you can fix this remotely please contact me! I am willing to pay $50.00 via paypal or square cash. I am on a windows 10 machine with an i7 and team viewer installed. Let me know if you are willing to give it a shot.
You might want to post in the Verizon s6 forum

Huawei P20 Died... Heelppp

hi, i tried to rebrand my phone but suddenly it shown "update Success" and after that screen does not show any image... when i am trying to connect PC it only shows unknown serial port named "USB SER" can anyone help me??? ((((((((
Did you try to connect it in fastboot mode?
i have same problem unknown serial port named "USB SER" any body help plz
You've bricked the phone. Nothing you can do except return for repair.
The device needs to have it's internal test points bridged and re-programmed at board level using special tools. These are not publicly available and opening the device to reveal the test points would completely invalidate your warranty anyway.
Did you try to flash firmware with a different revision after you re-branded your device?

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