Good evening,
i´m kinda stuck atm and in desperate need (what else ) to get my surface pro 2 back up and running.
All i did was let it install all the december updates which were offered yesterday (a new firmware among them). and now i´m stuck in the bios screen.
I was susggested to hold down the power key 30secs and reboot - but i get a "recovery" screen which reads: your pc need to be repaired. error code 0xc0000185. press windows key for uefi firmware settings.
changing the available settings does not change anything = i still can´t get passed the bios.
oh, and: no ...i did not make a usb recovery.
all i have here is a) a clean Volume version of win 8.1 and tools to make windows 7 usb/dvd tool to create a bootable (on a normal notebook) usb stick.
any help would be greatly appreciated!!
TarKin said:
Good evening,
i´m kinda stuck atm and in desperate need (what else ) to get my surface pro 2 back up and running.
All i did was let it install all the december updates which were offered yesterday (a new firmware among them). and now i´m stuck in the bios screen.
I was susggested to hold down the power key 30secs and reboot - but i get a "recovery" screen which reads: your pc need to be repaired. error code 0xc0000185. press windows key for uefi firmware settings.
changing the available settings does not change anything = i still can´t get passed the bios.
oh, and: no ...i did not make a usb recovery.
all i have here is a) a clean Volume version of win 8.1 and tools to make windows 7 usb/dvd tool to create a bootable (on a normal notebook) usb stick.
any help would be greatly appreciated!!
Click to expand...
Click to collapse
Does it say anything below "Your PC needs to be repaired" but above "Error Code: 0xc0000185"
lopezk38 said:
Does it say anything below "Your PC needs to be repaired" but above "Error Code: 0xc0000185"
Click to expand...
Click to collapse
Had the same problem after this update. Nothing helped and I had to use recovery image that I luckily did on USB drive. Can't tell how mad I was. Now this update is pending as I turned off automatic updates and first I plan to backup entire device before I apply this stuff.
Hey guys here is my issue:
Purchased a Verizon S6 that was flashed with CM 5.0.1. I need to restore to a stock rom and somewhere along the flash with ODIN something went wrong. The phone reset and now the phone starts up and goes to the Verizon green screen that mentions something about my system failing to start.
I can't access the recovery menu which includes the wipe cache option. I can access download mode and the Maintenance Boot mode.
Download Mode: When I try to connect it to the computer I get USB device not recognized. I have tried KIES i have tried smart switch. I have installed, uninstalled and reinstalled every USB driver. Device manager shows the phone as Unknown USB Device ( Device Descriptor Request Failed). I have tried 4 different Official Samsung cables and 3 non official. Girlfriends S6 is recognized instantly in download mode. Have tried 4 different machines. Windows 10, Windows 8, Windows 7.I have tried advice from many threads on here for 6 days now with no luck.
Maintenance Mode: Gives me options including wipe system. When I press any option the phone simply resets.
Can't access adb or fastboot, because the computer wont recognize it!
I have suspicions that this phone is " hard bricked ". I am without a phone at the moment and my job relies on it. I found a shop on the other side of the country that fixes hard bricks. I'm hoping this is still fixable via software, if you think you can fix this remotely please contact me! I am willing to pay $50.00 via paypal or square cash. I am on a windows 10 machine with an i7 and team viewer installed. Let me know if you are willing to give it a shot.
You might want to post in the Verizon s6 forum
Hi all,
I had hoped that my 1st post on here would be rather more positive than my current situation. Having refurbished my old Lumia 1020 for my son as his 1st mobile I decided to push my luck and try to install Windows 10. From looking at numerous guides it seemed that any failures should be recoverable via WDRT or WPinternals etc.
Unfortunately I killed my phone at the 1st stage :crying: (attempting to unlock the bootlocker using WPinternals v2.3), WPinternals v2.3 crashed mid flash. The phone, which was working perfectly beforehand now refuses to show any signs of life other than if I disconnect the battery and then plug in the charger I get a quick flash from the Windows button. I've tried the various methods for hard and soft resets but the phone fails to response, it is also not picked up by WDRT or WPinternals v2.3.
I'm confident the motherboard hasn't physically failed as it hadn't shown any signs of the eMMC issue where it gradually gets slower and slower before finally dying and returning the infamous "ERROR: Unable to find a bootable option" error. Assuming the hardware is okay, are there any further options I can try before letting a repair centre with JTAG facilities loose on it?
Thanks in advance for any suggestion/help etc.
EDIT - Trying to hard reset does generate a small sign of life in that periodically the Windows logo will illuminate for approximately 2 seconds whilst the volume down and power buttons are being pressed.
Send it to me, i need camera lens as mine is broken
I use latest win 10 on my lumia 1020.
Have you tried downloading the the ffu file and flashing it using the command prompt? see this link forum.xda-developers.com/showthread.php?t=2515453
Have you found a solution? I experienced the same issue and still didn't find a local service place to handle JTAG solution...i'm little stuck and i know the phone doesn't have any physical damage. I will try following the tutorial below...but not sure if it will work
1979Damian said:
Unfortunately I killed my phone at the 1st stage :crying: (attempting to unlock the bootlocker using WPinternals v2.3), WPinternals v2.3 crashed mid flash.
Click to expand...
Click to collapse
Hello!
Hope you still have your phone.
Don`t panic. Had the same situation yesterday.
When it was 30 seconds for ending unlock, WPinternals 2.4 just crashed. Twice (Tried this again after flashing orig FFU file).
WPinternals v2.3 and 2.4 don`t work correctly with WP 8.1 (as I understood).
verdugon said:
Have you found a solution?
Click to expand...
Click to collapse
How to recover phone:
1. Download WPinternals 1.2 here https://www.wpinternals.net/index.php/downloads.
2. Download original FFU file (firmware) from here http://www.lumiafirmware.com/ser/RM-875/guid/059T1G8.
3. Run WPinternals 1.2 and go to "Flash" section.
4. Scroll to "Flash original FFU" section.
5. Select the original FFU file, downloaded in step 2.
6. Flash it.
7. Then wait.
Worked for me. Maybe WPinternals v2.4 can flash correctly too, but don`t experiment with that.
To unlock bootloader on Lumia 1020 with WP8.1 you need WPinternals 1.2.
And this guide https://forum.xda-developers.com/windows-10-mobile/guide-unlock-lumia-x2x-enable-mass-t3369360.
Hope this post will help anybody.
Well i pass the other day from the service center and incredible, but they didn't even try to fix it...i hope they didn't steal anything from it. They didn't quote a mainboard replacement even!!! crazy. I've the phone back and i will try the "dmkovtun" suggestion. The condition is the same...phone looks dead and after cable connection window logo turns on briefy and then nothing. If this time try outs doesn't end well i guess the only solution for me here would be to do a MB replacement since i lack the tools for a JTAG intervention...
---------- Post added at 09:39 PM ---------- Previous post was at 09:38 PM ----------
jaspi72 said:
Send it to me, i need camera lens as mine is broken
I use latest win 10 on my lumia 1020.
Click to expand...
Click to collapse
In case i cannot restore it i would definetly consider to get the most of it. i will take it into account.
Recover your bricked Lumia 1020 (If it has signs of life)
If you're able to see signs of life "like partial Windows Logo" or even worst Blank (bricked) phone- Nothing on screen, no vibrations, etc. But you're able to hear USB connection sounds in PC when connecting.
Then this will work.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
In my case, device was blank but I was able to see in Device Manager>Ports>QHS_USB_DLoad (COM19) when I connected my bricked Lumia 1020.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I guess you are already having Windows Device Recovery Tool (earlier called Windows Phone Recovery tool). If you've used it earlier..then I guess you might already have got Firmware Files.
You can find them by default at: "C:\ProgramData\Microsoft\Packages\Products\ or your custom download location.
Additionally, you need to download Emergency Files for your Lumia. It must be exactly for your Product Variant (or Model).
You can download Emergency Files from lumiafirmware.com/ (You can ask for help if confused there.)
Also, if you think you're not having Firmware files..then you can get them from that same website also. (Infact, on the very page of your Emergency files)
Place Emergency files (".mbn" and "".hex") you downloaded in same folder . (eg: under....\Products\RM-875\ALL FILES HERE)
---------------------------------------------------
Now, all you need to do is....launch WDRT and choose "My phone is not detected". You'll see RM-875_blah-blah..select and follow-up!
*****Make sure to charge your device for atleast 1-hour before attempting WDRT operations. Even if you can't see it charging.*****
1979Damian said:
Hi all,
I had hoped that my 1st post on here would be rather more positive than my current situation. Having refurbished my old Lumia 1020 for my son as his 1st mobile I decided to push my luck and try to install Windows 10. From looking at numerous guides it seemed that any failures should be recoverable via WDRT or WPinternals etc.
Unfortunately I killed my phone at the 1st stage :crying: (attempting to unlock the bootlocker using WPinternals v2.3), WPinternals v2.3 crashed mid flash. The phone, which was working perfectly beforehand now refuses to show any signs of life other than if I disconnect the battery and then plug in the charger I get a quick flash from the Windows button. I've tried the various methods for hard and soft resets but the phone fails to response, it is also not picked up by WDRT or WPinternals v2.3.
I'm confident the motherboard hasn't physically failed as it hadn't shown any signs of the eMMC issue where it gradually gets slower and slower before finally dying and returning the infamous "ERROR: Unable to find a bootable option" error. Assuming the hardware is okay, are there any further options I can try before letting a repair centre with JTAG facilities loose on it?
Thanks in advance for any suggestion/help etc.
EDIT - Trying to hard reset does generate a small sign of life in that periodically the Windows logo will illuminate for approximately 2 seconds whilst the volume down and power buttons are being pressed.
Click to expand...
Click to collapse
Thanks for posting this. You described exactly what I am experiencing on my Lumia 1020 (RM-877). My device was like this for several months and I gave up on it until recently when my Lumia 950XL appears to have died. I have tried Windows Device Recovery Tool (3.14) numerous times and for some reason it lists all sorts of other Lumias (including the Icon & 930) but there is no listing for the Lumia 1020 (RM875 or 877). I'll share what I've tried in this thread and hope you can find the fix for your device.
---------- Post added at 10:40 PM ---------- Previous post was at 10:27 PM ----------
jis.s said:
If you're able to see signs of life "like partial Windows Logo" or even worst Blank (bricked) phone- Nothing on screen, no vibrations, etc. But you're able to hear USB connection sounds in PC when connecting.
Then this will work.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
In my case, device was blank but I was able to see in Device Manager>Ports>QHS_USB_DLoad (COM19) when I connected my bricked Lumia 1020.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I guess you are already having Windows Device Recovery Tool (earlier called Windows Phone Recovery tool). If you've used it earlier..then I guess you might already have got Firmware Files.
You can find them by default at: "C:\ProgramData\Microsoft\Packages\Products\ or your custom download location.
Additionally, you need to download Emergency Files for your Lumia. It must be exactly for your Product Variant (or Model).
You can download Emergency Files from lumiafirmware.com/ (You can ask for help if confused there.)
Also, if you think you're not having Firmware files..then you can get them from that same website also. (Infact, on the very page of your Emergency files)
Place Emergency files (".mbn" and "".hex") you downloaded in same folder . (eg: under....\Products\RM-875\ALL FILES HERE)
---------------------------------------------------
Now, all you need to do is....launch WDRT and choose "My phone is not detected". You'll see RM-875_blah-blah..select and follow-up!
*****Make sure to charge your device for atleast 1-hour before attempting WDRT operations. Even if you can't see it charging.*****
Click to expand...
Click to collapse
Thanks for sharing this. My device issues are identical to 1979damian. I've followed all the steps you provided including placing the necessary FFU, emergency and support files in c:\ProgramData\Microsoft\Packages\Products\rm877 folder.. When I run WDRT, the following occurs:
* My device wasn't detected
* I click on LUMIA
* A list of multiple Lumia devices appears from the 435, 1520, Icon & 930. No sign of Lumia 1020 (RM-875 or 877)
* I click on My device is not on the list
* I receive the message "The connected device cannot be recovered"
This occurs even after I have cleaned up the application logs,packages & report files or if I toggle between the "Care Suite Emergency Connectivity aka QHSUSBZ_DLOAD" or the "Qualcomm HS-USB QDLoader 9008 aka QualcommHS-USB QDLoader9008(COM10)" driver.
Would you have any thoughts on additional steps to fix this issue?
dmkovtun said:
Hello!
Hope you still have your phone.
Don`t panic. Had the same situation yesterday.
When it was 30 seconds for ending unlock, WPinternals 2.4 just crashed. Twice (Tried this again after flashing orig FFU file).
WPinternals v2.3 and 2.4 don`t work correctly with WP 8.1 (as I understood).
How to recover phone:
1. Download WPinternals 1.2 here https://www.wpinternals.net/index.php/downloads.
2. Download original FFU file (firmware) from here http://www.lumiafirmware.com/ser/RM-875/guid/059T1G8.
3. Run WPinternals 1.2 and go to "Flash" section.
4. Scroll to "Flash original FFU" section.
5. Select the original FFU file, downloaded in step 2.
6. Flash it.
7. Then wait.
Worked for me. Maybe WPinternals v2.4 can flash correctly too, but don`t experiment with that.
To unlock bootloader on Lumia 1020 with WP8.1 you need WPinternals 1.2.
And this guide https://forum.xda-developers.com/windows-10-mobile/guide-unlock-lumia-x2x-enable-mass-t3369360.
Hope this post will help anybody.
Click to expand...
Click to collapse
This post did it! Thanks @dmkovtun!
@1979Damian... Prior to running the above steps, I ran a boot restore pointing to the FFU file (RM877_3051.50009.1424.0000_RETAIL_nam_canada_234_00_442472_prd_signed.ffu for me) & the folder where the emergency flash loader was stored. Once the bootloader was restored, I had a red screen with a white Nokia logo. I was then able to run the steps that dmkovtun provided. My 1020 is now running updates. Good luck to you!
1979Damian said:
Hi all,
I had hoped that my 1st post on here would be rather more positive than my current situation. Having refurbished my old Lumia 1020 for my son as his 1st mobile I decided to push my luck and try to install Windows 10. From looking at numerous guides it seemed that any failures should be recoverable via WDRT or WPinternals etc.
Unfortunately I killed my phone at the 1st stage :crying: (attempting to unlock the bootlocker using WPinternals v2.3), WPinternals v2.3 crashed mid flash. The phone, which was working perfectly beforehand now refuses to show any signs of life other than if I disconnect the battery and then plug in the charger I get a quick flash from the Windows button. I've tried the various methods for hard and soft resets but the phone fails to response, it is also not picked up by WDRT or WPinternals v2.3.
I'm confident the motherboard hasn't physically failed as it hadn't shown any signs of the eMMC issue where it gradually gets slower and slower before finally dying and returning the infamous "ERROR: Unable to find a bootable option" error. Assuming the hardware is okay, are there any further options I can try before letting a repair centre with JTAG facilities loose on it?
Thanks in advance for any suggestion/help etc.
EDIT - Trying to hard reset does generate a small sign of life in that periodically the Windows logo will illuminate for approximately 2 seconds whilst the volume down and power buttons are being pressed.
Click to expand...
Click to collapse
Don't worry. I flash wrong custom rom on my 1020 and it doesn connect to computer against. I open WDRT, choose My device is not on the list, Soft Reset The phone and WDRT Identify the phone. After download software, it disconnected, I soft reset against and spam "Retry"
It Identify the phone and flash for me. The phone survive :laugh:
I have this problem
Afther use wpinternals software crashed and my lumia 1020 completely dead
Afther reboot phone via volume down+power and conect usb to pc nothing connection........
Only shot vibrale to phone and dark screen
Please help me i loved lumia 1020
Hamed_republic said:
I have this problem ?
Afther use wpinternals software crashed and my lumia 1020 completely dead?
Afther reboot phone via volume down+power and conect usb to pc nothing connection........
Only shot vibrale to phone and dark screen
Please help me i loved lumia 1020?
Click to expand...
Click to collapse
My device fixed via jtag tool
Hamed_republic said:
My device fixed via jtag tool
Click to expand...
Click to collapse
Please provide steps to do that I'm considering using jtag also
Enviado desde mi Redmi Note 4 mediante Tapatalk
verdugon said:
Please provide steps to do that I'm considering using jtag also
Enviado desde mi Redmi Note 4 mediante Tapatalk
Click to expand...
Click to collapse
My phone completely was dead went to the boot repair store and they Rebuilt the boot with the hardware atf jtag tool BOX
Cost 40$
Hamed_republic said:
My phone completely was dead went to the boot repair store and they Rebuilt the boot with the hardware atf jtag tool BOX
Cost 40$
Click to expand...
Click to collapse
I tried that but in my country no one wanted to do that either because of lack of tools or non profit investment...so I have to do it.myself...still I would've paid for it's solution but I don't see option other than sending the phone to some one
Enviado desde mi Redmi Note 4 mediante Tapatalk
verdugon said:
I tried that but in my country no one wanted to do that either because of lack of tools or non profit investment...so I have to do it.myself...still I would've paid for it's solution but I don't see option other than sending the phone to some one
Enviado desde mi Redmi Note 4 mediante Tapatalk
Click to expand...
Click to collapse
ATF jtag tools exist in most countries
you can search in mobile Repair store(or the stores that Substitute and repair emmc)
and asked Have an ATF jtag tool box?
i can share solution and boot file for repair your phone
you only need atf jtag hardware
lumia 1020 jtag file.zip
Hamed_republic said:
ATF jtag tools exist in most countries
you can search in mobile Repair store(or the stores that Substitute and repair emmc)
and asked Have an ATF jtag tool box?
i can share solution and boot file for repair your phone
you only need atf jtag hardware
lumia 1020 jtag file.zip
Click to expand...
Click to collapse
Thx for the reply and help.
Let me see if I can find a hardware solution. In the mean time perhaps you can point me out someone able to receive the MB (board) in order to apply the "treatment".
I remember a Samsung innov8 I had and I start playing with and ended up sending it for repair after a bad flash to Ukraine...and returned flawlessly...so that's what I considering at this time knowing that locally no one has the hardware tools and time to.do.what I need.
Enviado desde mi Redmi Note 4 mediante Tapatalk
verdugon said:
Thx for the reply and help.
Let me see if I can find a hardware solution. In the mean time perhaps you can point me out someone able to receive the MB (board) in order to apply the "treatment".
I remember a Samsung innov8 I had and I start playing with and ended up sending it for repair after a bad flash to Ukraine...and returned flawlessly...so that's what I considering at this time knowing that locally no one has the hardware tools and time to.do.what I need.
Enviado desde mi Redmi Note 4 mediante Tapatalk
Click to expand...
Click to collapse
Do you see anything when you connect the phone to a computer in device manager?
hold volume down +power butoon 10 secend
Hamed_republic said:
Do you see anything when you connect the phone to a computer in device manager?
hold volume down +power butoon 10 secend
Click to expand...
Click to collapse
Yes it appears as HID device....I remember I read about that but found a dead end. according to the ID in devices manager meant about discharged battery or broken bootloader. mines seems to be option 1. Besides that if you plug the charger...win logo blinks a few seconds and then nothing.
Enviado desde mi Redmi Note 4 mediante Tapatalk
verdugon said:
Yes it appears as HID device....I remember I read about that but found a dead end. according to the ID in devices manager meant about discharged battery or broken bootloader. mines seems to be option 1. Besides that if you plug the charger...win logo blinks a few seconds and then nothing.
Enviado desde mi Redmi Note 4 mediante Tapatalk
Click to expand...
Click to collapse
If the device detects QHSUB_DLOAD in the device manager after cnonect to pc it is good
try use this metod
UNDBRICKED LUMIA PHONES [NO JTAG] [Only for QHSUSB_DLOAD lumia (black screen, no vibration)]
http://ronhks.hu/2016/02/28/fix-your-hardbricked-lumia-phones-no-jtag-only-for-qhsusb_dload-lumia-black-screen-no-vibration/
or
translated by google orginal languege persian
https://translate.google.com/translate?sl=fa&tl=en&u=http%3A%2F%2Fwinphone.ir%2Funbrick-lumia-phones-without-using-jtag%2F
Hi all, thanks for stopping by...bear with on this one ill try and give as much detail as I can.
ok so, my son dropped the android 11 beta into the phone and ran the install from the power volume down menu, well we at least think it was the beta, and here now are the problems I'm trying to fix for him.
phone in a boot loop
vol down and power recovery gives
kindly reminder
system error, after select language please select online update ( keep data ) to recovery system, thanks!
this does not work - says cant find wifi , I'm then left with turn off and install from storage ,reboot and 2 chineese options that I assume are the same.
when I plug the device into windows 10 pc ( also tried a chromebook ) the pc acknowledges the phone but does not spring up as a storage device so I cant pop the old OS on it to my frustration.
it shows up in device manager for about 40 seconds while booting then disconnects and when it shows ALL its drivers are flagged as problematic , I get
DPL Data
OPPO Find X2 Pro
OPPO Find X2 Pro
OPPO Find X2 Pro
QDSS DATA
QDSS DATA
RmNet
all the above appear in the device manager as issues. when I try to update driver it simply says it cannot find drivers for your device, tried to uninstall etc but just comes back as a error flag in devices.
any ideas on how to get the colourOS back on it at all please? willing to pay for a remote in and fix if such a thing exists too. I am guessing USB debugging etc isn't enabled and that's why the device isn't popping up...not sure if I can change this not via the phone but pc?
thanks all
Dan
I learned a lesson that find X2 pro is like Huawei
Can't play with roms like OnePlus.
I would recommend to send to service center
Hi
My 3 year old Moto G5 Plus running android 8.1 suddenly restarted today and went into Start up failure. It no longer shows My product or IMEI number. It just shows potter 000000000000000 32GB P3B
Bootloader logs read " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant" written in red.
I have my IMEI and product numbers saved on my pc, but the LMSA software does not recognise my device to even try to rescue it. I want to retrieve files from my phone before attempting a factory reset.
On using the LMSA, it says "lmsa doesn't match appropriate firmware. you can try to select a firmware manually" but then it has no option to select anything manually. I have my phone previously registered on the software on my PC.
I have not rooted my phone, nor used anything other than stock android. My bootloader is locked. I cannot remember if I had Developer options selected or not, most probably not.
On trying to go to recovery mode it says the same message " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant"
Please help! I really need to recover my photos and notepad notes. Is there any way? Any software?
Please help! Please!
was this issue resolved
brickedmoto97 said:
Hi
My 3 year old Moto G5 Plus running android 8.1 suddenly restarted today and went into Start up failure. It no longer shows My product or IMEI number. It just shows potter 000000000000000 32GB P3B
Bootloader logs read " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant" written in red.
I have my IMEI and product numbers saved on my pc, but the LMSA software does not recognise my device to even try to rescue it. I want to retrieve files from my phone before attempting a factory reset.
On using the LMSA, it says "lmsa doesn't match appropriate firmware. you can try to select a firmware manually" but then it has no option to select anything manually. I have my phone previously registered on the software on my PC.
I have not rooted my phone, nor used anything other than stock android. My bootloader is locked. I cannot remember if I had Developer options selected or not, most probably not.
On trying to go to recovery mode it says the same message " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant"
Please help! I really need to recover my photos and notepad notes. Is there any way? Any software?
Please help! Please!
Click to expand...
Click to collapse
Facing the same now .. what to do?