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My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk
rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
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Same thing happening to me here too.
What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app
I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
Sent from my Pixel using Tapatalk
Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
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Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.
Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
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Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments
Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.
I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
Sent from my Pixel XL using Tapatalk
im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used
Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
Sent from my Pixel using Tapatalk
Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk
For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.
So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.
Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo
Hey guys,
My Pixel started randomly rebooting the past few days. I had not installed any new firmware or anything on it prior (at least within a few weeks). They happen randomly, sometimes close together, sometimes once every few hours. Is there anything I can use to try and see what is happening? I have a minor technical understanding haha.
I am running Pure Nexus 7/25 with SU and ElementalX 1.14
I've tried to reinstall (dirty) all of the software with no luck. I will be trying a hard wipe if nothing works in the next 24 hours.
Any help is appreciated,
Thanks!
Does anyone else know how to solve this ?
Have you got any more info? When did it start? App you installed recently that might be responsible? Tried the usual restart/clear cache/factory reset?
Nejums said:
Have you got any more info? When did it start? App you installed recently that might be responsible? Tried the usual restart/clear cache/factory reset?
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I tried to do a factory reset but the lag still occured. When is Google going to release the next update ? The 1st of next month ?
Since the first week of owning (got in on the Verizon pre-orders), my pixel 2 will occasionally stall. It pauses for a few seconds and then resumes. Once or twice I get a system ui has stopped message, but typically not. It is most noticeable when scrolling, either in the news feed or Google Now or my texting app. But I've seen it while toggling a setting in the notification shade.
Updating to the Dec and then January update didn't help it. Unlocking 3 wks ago and installing a new kernel didn't help.
Is this similar to what you've experienced?
trimax84 said:
Since the first week of owning (got in on the Verizon pre-orders), my pixel 2 will occasionally stall. It pauses for a few seconds and then resumes. Once or twice I get a system ui has stopped message, but typically not. It is most noticeable when scrolling, either in the news feed or Google Now or my texting app. But I've seen it while toggling a setting in the notification shade.
Updating to the Dec and then January update didn't help it. Unlocking 3 wks ago and installing a new kernel didn't help.
Is this similar to what you've experienced?
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Yes and I also find the camera to be very unstable. For example, when I take a picture and tried to zoom in, it doesn't do anything. I have to double tap and then I am able to pinch the screen
All this sounds extremely uncharacteristic if this is a stock / unrooted Pixel 2.
I've noticed that facebook and facebook messenger not only consume tons of battery, but they are usually the culprits of hard stalls.
if it persists after the factory reset, I'd try to reflash a stock image if you know how to do this. Factory reset wipes everything and starts from scratch from the stock firmware, either that or just hang tight as the next update is coming soon for Feb. I'd reflash the new Feb image. Probably just a bug. Mine lately has also been tripping out, not lagging, but just acting random like brightness toggling, etc......... they appear to be bugs.
mikeprius said:
if it persists after the factory reset, I'd try to reflash a stock image if you know how to do this. Factory reset wipes everything and starts from scratch from the stock firmware, either that or just hang tight as the next update is coming soon for Feb. I'd reflash the new Feb image. Probably just a bug. Mine lately has also been tripping out, not lagging, but just acting random like brightness toggling, etc......... they appear to be bugs.
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Is it going to be released the 1st if the 5th of February?
Colday96 said:
Is it going to be released the 1st if the 5th of February?
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Not sure generally it's within the first 5 days of the month. Personally I'd like to see it this Fri the 2nd but it could not be released until next Monday the 5th which seems more probable.
mikeprius said:
if it persists after the factory reset, I'd try to reflash a stock image if you know how to do this. Factory reset wipes everything and starts from scratch from the stock firmware, either that or just hang tight as the next update is coming soon for Feb. I'd reflash the new Feb image. Probably just a bug. Mine lately has also been tripping out, not lagging, but just acting random like brightness toggling, etc......... they appear to be bugs.
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If it were a bug it would be happening to everyone. Very very doubtful that Feb update would do anything for you since it's not a common issue. Id do what has been suggested and reflash the stock image.
Step one apply factory image, step 2 factory reset. Don't install any apps and check for issues, if it still has issues exchange for a different device. If it has no issues, it is an app or mod.
ahoslc said:
If it were a bug it would be happening to everyone. Very very doubtful that Feb update would do anything for you since it's not a common issue. Id do what has been suggested and reflash the stock image.
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Apparently it is not.
https://9to5google.com/2018/01/02/psa-google-pixel-2-users-lag-sideload-jan-sec-update-fix/
On current firmware: 9.5.20.0 and previous firmware I have spontaneous reboots every +/- 5 days,
so not really bad, but still ideally this should not happen.
Anyone any clue what the cause could be ? And possible fixes ?
around 5 weeks, no reboots here...
Same here, but worse: happens more than once per day. Could it be hardware issue? I'm thinking of doing a complete reset, and try it for a few days without installing any other app, just to test.
Apokrifus said:
Same here, but worse: happens more than once per day. Could it be hardware issue? I'm thinking of doing a complete reset, and try it for a few days without installing any other app, just to test.
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More than 6 weeks, tested global stock locked BL, unlocked BL, MIUI10 beta, MIUI10 xiaomi.eu... never experienced random reboots. I am sure of that since I have installed a widget (uptime widget) just to be sure that the phone does not reboot and I don't notice it.
guildamx said:
More than 6 weeks, tested global stock locked BL, unlocked BL, MIUI10 beta, MIUI10 xiaomi.eu... never experienced random reboots. I am sure of that since I have installed a widget (uptime widget) just to be sure that the phone does not reboot and I don't notice it.
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Same here. No reboot. Now with miui 10 from Xiaomi.eu.
Can´t give you support. Another one with no problem regarding this whatsoever.
But it has to be real, since I saw this recognized by MIUI! Either they work on a fix or think to have it sorted out with 9.5.20.
Read/search change logs for more info on this.
Woke up this morning and the mix 2s did a spontaneous reboot again, however, was frozen in the "Android logo" (phone also very hot)
I rebooted and then everything was OK again. Uptime was 199 hours.
I googled a bit and it seems not a widespread issue, could not find any other forums where the problem is mentioned.
So maybe caused by a specific combination of settings / installed apps or something.
That sounds like a hardware issue, not software.
I have Mix2s since july. No reboots til yesterday, when I installed Xiaomi.Eu MIUI 10 stable. I'll try to clean flash everything.
I have random reboots too, its not often. Every week or so. Do you run dual sim?
MIUI 10 latest global stable 128GB variant
It happens everyday for me, couple of times a day, i don t understand why. It all started after miui 10 update. i tried going back to factory settings haven t solved the problem. I don t know what to do .
I have been facing this issue since yesterday. I am running OB7 with stock kernel. The phone's screen suddenly turns black and gives the lockscreen password screen as if the phone has rebooted and all the apps are killed.
Anybody has any solution or facing this?
Hey, actually using last OOS beta 7, facing the same issue since at least ytd.
Glad to see that i'm not alone
I have had that a couple times since the release of 9.0 and with 9.02 both Official, not OB. I try to reboot my phone every 2 or 3 days and sometimes I forget and it seems to happen if my phones up time is above 6 or 7 days.
I just wiped cache, will let u know if it worked or not
OnePlus 6 Rebooting Apps, Black Screen
My partner got her OnePlus 6 brand new one week ago, and just tonight it started experiencing the same problems as the OP described. According to her she updated to the latest OS software on day one, and it all worked as it should for the past six days until a couple of hours ago. It does that reboot-like thing about 8 times an hour right now. We're on the fence on if we should return it to the online retailer as we're on the last day. Reformatting to factory settings didn't fix anything. Hoping someone finds a solution.
Edit: It's a stock OnePlus 6 Mirror Black phone & operating system OOS 9.0.2, using common social networking apps. I just joined this forum and this is my first post.
Weird...
Actually, 0 reboot since the cache wiped
SmXme said:
Weird...
Actually, 0 reboot since the cache wiped
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Hope that continues to work. As for us, we tried wiping the cache an hour ago. It didn't help in our situation. It's currently "rebooting" so much, it's unusable.
Ankit Chahar said:
I have been facing this issue since yesterday. I am running OB7 with stock kernel. The phone's screen suddenly turns black and gives the lockscreen password screen as if the phone has rebooted and all the apps are killed.
Anybody has any solution or facing this?
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Had the same issue since yesterday
Only solution i found was to remove google and whatsapp from beta and to do a hard reset.
Reset solved my problem
Things i tried before reset-
1)Settings reset
2)clear cache
3)restart
Only solution was a reset without erasing internal.
Hope y'all come to the same result.
Still ni reboots since i wipe the cache, looks like it was enough for me... Hope it will
Hard resetting doesn't work in our case. As a last resort, I'm currently trying a OxygenOS ROM downgrade, or if I can't do that, upgrading to Open Beta 7. The latter of which I'm trying, but the phone restarts mid-update constantly. Not even safe mode stops the rebooting during the update.
Let us know if it worked,
Actually had 2 reboots since ystd cache wiped
SmXme said:
Let us know if it worked,
Actually had 2 reboots since ystd cache wiped
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We had to return the OnePlus 6 before today ended because of the small 7 day store warranty (living in the Philippines). After I couldn't even install the ROMs in Safe Mode because of restarts every minute now, there didn't seem to be anything I could do. Hoping the next OnePlus 6 we get in three weeks doesn't have this issue.
I've had such issues with OB8 & OB9, probably with OB7 as well - can't remember.
Wiped cached many times, changed kernel and so on.
Actually, OB8 was a fresh install as well.
UPDATE
I reverted back to 5.1.11 and then updated to 9.0.2, so far so good. I'll post updates in the next few days.