QUESTION: is there anyone else using a Note 12.2 with an rMBP or MacBook Air, (or any 2012-or newer model Apple MacBook) and the USB connection is fine?
I have a strange issue with my 12.2- I'm trying to get some insight if it's just mine, or can anyone else confirm this one way or another?
When I attach via USB to my 12.2 ONLY on an Apple MacBook (I can replicate it either with my 15" rMBP running Mavericks or a 13" Air running Mountain Lion) the MacBooks completely disable USB file transfer on the device- as in for good, including with any other USB connection on any other computer- until I do a factory reset.
File Transfer works perfectly on all of my PC's running Windows, and on a Hackintosh running Mavericks and my genuine MacPro running Mountain Lion.
It's only the MacBooks that kill the USB connection every time. After it happens, no other device will connect via USB.
It's not a driver issue or anything else- my MacBooks connect perfectly to my Galaxy S3, Note 2 and Note 3 using Android File Transfer. (And other non-Samsung Android devices I own). But the 12.2's connection dies every time, until a factory reset.
I'm thinking this is probably just an issue with my tablet, but would be nice to have some insight before I return it for a replacement. Also I want to make sure I don't just get the same problem happening again, if it's somehow a Apple/MacBook problem not the Note Pro.
Anyone have any ideas why just the MacBook USB ports (and two different OS's) would kill the Galaxy Note Pro? Like maybe they use a different type of USB 3.0 connection or something?
Update: I was exploring the limitations of this issue- it only happens with the original dual Samsung USB 3.0 cable and the MacBooks. A standard microUSB cable and it connects fine and doesn't kill the USB connection.
Again, same Samsung USB 3.0 cable and any other device, no problem. Weird problem.
I also could not use the stock USB 3.0 cable on my rMBP.
I'm guessing it's a USB 3.0 driver issue since even through a VMW Fusion virtual machine I could not get a good connection.
Thanks for the advice on the use of a USB 2.0 cable. It's not as fast obviously but works in a pinch.
muzzy996 said:
I also could not use the stock USB 3.0 cable on my rMBP.
I'm guessing it's a USB 3.0 driver issue since even through a VMW Fusion virtual machine I could not get a good connection.
Thanks for the advice on the use of a USB 2.0 cable. It's not as fast obviously but works in a pinch.
Click to expand...
Click to collapse
This has to be a hardware issue with the Note Pro.
Do you get the same problem? That connecting to your Macbook completely disables USB connections until you do a factory reset? (I'd love to know if there's a better way to fix the USB connectivity other than a factory reset. Nothing in the developer options does it that I know of.)
For now I think I'm still going to exchange for another and see if it's just a glitch with mine that the USB connection is completely killed. If it's true of all Note Pros then it's something Samsung needs to fix.
Not sure what you mean by completely disabling USB connections.
Host mode for external devices? I haven't done that with the tab yet since I don't have an adapter for it.
Or are you talking about only having one shot at connecting the tablet to my rMBP? I'd say no, I can plug and unplug repeatedly to my heart's content using a standard microUSB cable and copy files to/from the device without rebooting let alone factory resetting it.
muzzy996 said:
Not sure what you mean by completely disabling USB connections.
Host mode for external devices? I haven't done that with the tab yet since I don't have an adapter for it.
Or are you talking about only having one shot at connecting the tablet to my rMBP? I'd say no, I can plug and unplug repeatedly to my heart's content using a standard microUSB cable and copy files to/from the device without rebooting let alone factory resetting it.
Click to expand...
Click to collapse
Ah so clearly this is just my tablet.
Yes, I mean I get one shot to plug into either Macbook (using the Samsung USB 3 cable) and thereafter no USB transfer connection of any sort is possible. The tablet simply doesn't show up on anything. Not even with the standard micro USB cable, and not with any other computer. I have to do a reset to get USB transfer back. If I use the Samsung cable (or the same cable from my Note 3 so it's not the cable itself) with any other computer I own other than the MacBooks, everything is fine. Standard micro USB with anything including MacBooks is fine.
If I'm understanding you right, your tablet won't connect via the Samsung cable to your Macbook but at least it doesn't completely kill the USB transfer just by connecting it.
Any rate I'm taking it back in the morning, and bringing my rMBP to check how the replacement works.
Yep, just the stock cable that came with it doesnt work with my rMBP. At no time have I needed to do a factory reset.
I'm not on Mavericks yet, if that makes any difference or not I don't know.
Good idea to bring the computer in.
Good luck!
The Note Pro 12.2 doesn't connect well with my 15" Retina MacBook Pro either via USB 3.0 cable. The tablet says "connected via USB 3.0" but Android File Transfer (what a piece of junk) doesn't see it. I haven't had to factory reset (which means wipe out) the tablet though. At worst, a reboot gets the tablet working with a USB 2.0 cable. With both 3.0 and 2.0 cable, the tablet shows the "x" through the battery indicating the Mac isn't outputting enough juice to charge, even over USB 3.0. Using a USB hub in general works better than direct connection to the Mac.
Thanks pdagal. Does seem to be an issue with Macs and USB 3.0. An older MacPro with USB 2.0 works fine.
Took mine in and exchanged it this morning at Best Buy. The complete disabling of USB transfer was a unique bug. New Note Pro behaves like you describe- doesn't connect to MacBook via original USB 3 cable, but at least a reboot restores USB transfer function afterwards without a factory reset.
I hope a firmware upgrade will fix this entirely.
I cant comment on the Note pro 12.2 but my note 3 i tend to use OTG cable and a thumb drive to push large files or use drop box. I could never really get android file transfer to even work consistently with my Nexus 10 running Mountain lion or mavericks on different macs.
dansto82 said:
I cant comment on the Note pro 12.2 but my note 3 i tend to use OTG cable and a thumb drive to push large files or use drop box. I could never really get android file transfer to even work consistently with my Nexus 10 running Mountain lion or mavericks on different macs.
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Click to collapse
Do you have Samsung Kies installed? If so it kills AFT until it's completely removed using the uninstaller.
Otherwise I'm surprised people have issues with AFT. It's always worked flawlessly for me on every Mac and Hackintosh I use. Even this issue wasn't an AFT problem at all.
zaptoons said:
Do you have Samsung Kies installed? If so it kills AFT until it's completely removed using the uninstaller.
Otherwise I'm surprised people have issues with AFT. It's always worked flawlessly for me on every Mac and Hackintosh I use. Even this issue wasn't an AFT problem at all.
Click to expand...
Click to collapse
no never did have kies. I have owned Macs and Androids since the G1 and Nexus One and have never much had luck with AFT. I could get it to work every now and then but once i figured out a thumb drive and a OTG usb cable its been just easier to throw files on a thumb drive. But I dont move alot of files around unless its setting up a new phone. Now with my Nexus 10 I use the thumb drive to keep abunch of movies on it so i dont have to worry about space and i have stuff to watch while traveling. Speaking of Hackintosh AFT worked flawlessly on my wifes old dell netbook that I did the hackintosh on.
Hi!
Got my Note yesterday, now I got a problem, again. I can't get it work on USB 3.0 no matter what I do (I'm sure about this but I ask this anyway: am I right that SM-P905 have USB 3.0?)
Okay, to the problem:
When connected to USB 3.0 I don't have option to choose USB 3, I only got MTP and PTP
- I updated Kies 3
- I reinstalled drivers (from Kies)
- I have 2 USB 3.0 ports on my PC so not so many to test but:
USB 3.0 works on my Note 3 (SM-N9005) on both USB-ports, It also works well with my Note Pro USB-cable
Note Pro doesn't work (don't give even option to choose USB 3 mode) on any of these two ports. I also tried both ports using my Note 3 USB-cable, but still no luck
So any ideas?
ps. I got ASUS motherboard and I found out someones having similar problems with their Android devices. Reason was ASUS Ai Charger -utility, but I don't have that one never ever istalled on my PC. Oooh, and one more thing, I'm using Win 7 Home Premium (x64)
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Updating BIOS and reinstalling Windows did the trick, now it works like it should
What exactly makes you say it doesn't work? Are you completely unable to transfer data to/from the tablet to a PC, are you not seeing a difference between transfer speeds using a USB 2.0 cable vs a 3.0 cable, OR is the appearance of everything working there but you are wanting the USB 3.0 nag screen to pop up to give you an indication that you're indeed using USB 3.0 ?
muzzy996 said:
What exactly makes you say it doesn't work? Are you completely unable to transfer data to/from the tablet to a PC, are you not seeing a difference between transfer speeds using a USB 2.0 cable vs a 3.0 cable, OR is the appearance of everything working there but you are wanting the USB 3.0 nag screen to pop up to give you an indication that you're indeed using USB 3.0 ?
Click to expand...
Click to collapse
When I connect Note to PC USB 3.0 port, pull down notification bar and click USB notification, I get ONLY option to use MTP or PTP. USB 3.0 is not listed there as option. I also transferred about <10Gb size file to Note and it took about 50min, which really is loooooong time..
Okay, here is screenshot about what I meant. Can you please say how it's in your tablet.
Spere said:
Okay, here is screenshot about what I meant. Can you please say how it's in your tablet.
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Click to collapse
Same - Mine connects MTP and I can see it and transfer files but on my tablet I get a Icon in the top tray that says connected to USB 3.0
Same here, when I'm getting a USB 3.0 connection to my PC I'll get the 3.0 indication in the notification screen.
I can't get 3.0 to work with my rMBP but it works with my Windows 7 based workstation and I can definitely see an increase in file transfer speed to the tablet when the USB 3.0 cable is used in a USB 3.0 port. Just did a test from a hard drive on my PC to the tablet, 2.1GB file transferred to internal memory on the Note Pro in 1:18 using a USB 2.0 cable and 0:48 using the stock USB 3.0 cable so I'm getting about 45mb/s with 3.0 and 27mb/s with 2.0.
Okay thanks. Tomorrow I'll check again if notification bar shows USB 3 or not, can't remember right now (still got thought that not). I'll get back here and tell if it's working or not.
EDIT: Yup, no USB 3.0 connection, in notifiction area there is that standard USB icon and it's not saying 3.0
EDIT2: Is there some way to find out if Note charges using USB 3.0? Shouldn't the 3.0 be a lot faster on recharging than 2.0, but how I can know which one it uses?
Sent from my SM-N9005 using XDA Premium HD app
Okay, back to subject..
Does USB 3.0 affect anyway to charging speed? Like if I use stock wall charger with 2.0 or 3.0 cable?
What's your charging speed? I did test and from 50% to 55% it took 15 minutes and from 50% to 65% 45 minutes (which makes average 5%/15min)
To charge I used stock wall charger and stock USB 3.0 cable. I didn't use my NP while charging and mobile data / wifi was OFF
Can you please check how fast is your Note Pro to charge? I still can't make my note to work on 3.0 mode when connected to my PC and I'm trying to find is the problem on my PC or Note before sending this to repair
How about trying Gsam Battery Monitor and observing the charging characteristics that way. It will give you charging current.
muzzy996 said:
How about trying Gsam Battery Monitor and observing the charging characteristics that way. It will give you charging current.
Click to expand...
Click to collapse
With wall charher charging current is 1900mAh, which is normal I think.
Now, if I plug my NP to my computers USB 3.0 port, I get BSOD --> PC reboots and I plug again --> now it works, but still not on USB 3.0 mode. So it could be with drivers or something, tried again install device drivers with Kies 3 but no luck. What could I do? I don't have skills to remove all the drivers and start from clean table (any other way than formatting my pc and that's not gonna happer for a while )
Any ideas?
Okay, just tried with laptop (Win 8.1) and my NP is ok, it connected using USB 3.0.
Now what, if my external HDD and Note 3 works on my own PC via 3.0, what I can do to make my Note Pro work also??
Problem have to be with drivers or something..
Mine doesn't show the "Use USB3.0" option that my Note 3 shows, but it clearly says "Connected as a media device via USB3.0" in the notification bar. (See attached screnshot)
Also, it just copied 1.03GB in 16 seconds from my laptop to my NotePro.
Clearly they removed the USB 3.0 setting from the menu, and it is now done automatically.
Spere said:
Okay, just tried with laptop (Win 8.1) and my NP is ok, it connected using USB 3.0.
Now what, if my external HDD and Note 3 works on my own PC via 3.0, what I can do to make my Note Pro work also??
Problem have to be with drivers or something..
Click to expand...
Click to collapse
I'd start with USBDEVIEW. Google it. Run that with no android devices connected to the PC. Uninstall all drivers related to any android device and reboot the computer. Then try again.
If that doesn't work, consider repeating that, rebooting and then updating the chipset drivers for your motherboard.
After that, I'm out of ideas.
Us Mac users have the same issue; the tablet is simply not recognized as a USB 3.0 device on my rMBP which is running Mavericks. It doesn't matter if I'm running windows as a virtual machine in VMWare Fusion or not so I'm thinking its at the driver level of Mavericks.
Sent from my SM-P900 using Tapatalk
ShadowLea said:
Mine doesn't show the "Use USB3.0" option that my Note 3 shows, but it clearly says "Connected as a media device via USB3.0" in the notification bar. (See attached screnshot)
Also, it just copied 1.03GB in 16 seconds from my laptop to my NotePro.
Clearly they removed the USB 3.0 setting from the menu, and it is now done automatically.
Click to expand...
Click to collapse
I copied 1.42GB file from my USB 3.0 HD to my ext. card - that took 5:52.
I just can't get 3.0 connection to work with NP (see attachment), Note 3 works fine.
muzzy996 said:
I'd start with USBDEVIEW. Google it. Run that with no android devices connected to the PC. Uninstall all drivers related to any android device and reboot the computer. Then try again.
If that doesn't work, consider repeating that, rebooting and then updating the chipset drivers for your motherboard.
After that, I'm out of ideas.
Us Mac users have the same issue; the tablet is simply not recognized as a USB 3.0 device on my rMBP which is running Mavericks. It doesn't matter if I'm running windows as a virtual machine in VMWare Fusion or not so I'm thinking its at the driver level of Mavericks.
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
Thank you for help. I uninstalled all drivers related to Android and/or Samsung, restarted my PC, connected NP and still not working. At this point I restarted computer again but that didn't help either... Where the heck can that problem be?
I also tried killing all processes that I knew I can safely kill from my PC (In hope if some program/process is doing harm for USB 3.0 connection) but no luck..
Spere said:
I copied 1.42GB file from my USB 3.0 HD to my ext. card - that took 5:52.
I just can't get 3.0 connection to work with NP (see attachment), Note 3 works fine.
Thank you for help. I uninstalled all drivers related to Android and/or Samsung, restarted my PC, connected NP and still not working. At this point I restarted computer again but that didn't help either... Where the heck can that problem be?
I also tried killing all processes that I knew I can safely kill from my PC (In hope if some program/process is doing harm for USB 3.0 connection) but no luck..
Click to expand...
Click to collapse
Hm.... Have you updated your PC's USB3.0 drivers? Have you tried using the Note 3 cable?
ShadowLea said:
Hm.... Have you updated your PC's USB3.0 drivers? Have you tried using the Note 3 cable?
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Click to collapse
I updated them twice, just to be sure. I got 2x USB 3.0 ports on my PC.
My external HD and Note 3 works well with both of them. And Note 3 also works with NP 12.2 cable.
Just my NP wont work no matter which port or cable I use.
On my friends laptop NP 12.2 with the cable that came in the box works well, immediately connects as 3.0 device.
I think I'll quit with this. Don't have the knowledge find out where the problem is.. I thought maby BIOS update might help, but since everything else works fine, I wont do that because the risk of totally f*** up my computer.
But if anyone here got any other/more ideas, I'm listening
Spere said:
I updated them twice, just to be sure. I got 2x USB 3.0 ports on my PC.
My external HD and Note 3 works well with both of them. And Note 3 also works with NP 12.2 cable.
Just my NP wont work no matter which port or cable I use.
On my friends laptop NP 12.2 with the cable that came in the box works well, immediately connects as 3.0 device.
I think I'll quit with this. Don't have the knowledge find out where the problem is.. I thought maby BIOS update might help, but since everything else works fine, I wont do that because the risk of totally f*** up my computer.
But if anyone here got any other/more ideas, I'm listening
Click to expand...
Click to collapse
You said you had an ASUS motherboard, right? I'd go ahead and update the BIOS, it's pretty fool proof with the newer ones (which you have USB3.0, so it's a safe assumption that it's new enough.)
I also have an Asus motherboard, funny thing is, my Note Pro does show the USB3.0 indicator in the notification bar, but I'm copying files over right now via Linux and it's copying at 9.9MB/s. That's pretty horrible. Added to that, my Note Pro won't charge from the USB port on my computer, but it will from the wall charger. It has a big red X over the battery when plugged into the PC. So I'm not sure if that's somehow related.
Another thought about both of our problems, is that maybe the cable is a little loose or something is in the port-hole. I know mine was a bit flakey for a bit there (as in I would plug it in, create a folder... then tried to rename it and it said it couldn't access the device... I had to try it three times after unplugging and plugging it back in.)
It doesn't make sense though that it's a BIOS and/or driver issue if you also have a Note 3 and it's working through USB3. I know on mine, when I tried it in Linux (can't recall if I did under Windows), it was extremely flakey there too. The Note Pro just autodetected it, but still copied slowly. I'll have to try that under Windows as well now.
slaapliedje
Yes, you may want to update your BIOS.
(For the record, I'm using an Asus N76VB with the factory BIOS, no issue).
Hm, maybe a silly suggestion... Are you using any type of USB charging setting? I know some of these Asus motherboards come with an option to overvolt the USB port to enable fast charging.
slaapliedje said:
Added to that, my Note Pro won't charge from the USB port on my computer, but it will from the wall charger. It has a big red X over the battery when plugged into the PC. So I'm not sure if that's somehow related.
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Click to collapse
Not related. A USBport doesn't supply enough amperé to register as charging. Even my old Galaxy Tab 2 10,1 has that issue.
I know mine was a bit flakey for a bit there (as in I would plug it in, create a folder... then tried to rename it and it said it couldn't access the device... I had to try it three times after unplugging and plugging it back in.)
Click to expand...
Click to collapse
I have that issue with my Note 3 and even my TF700T since day 1. It's an MTP bug. And now since 4.4.2 I can't rename anything on my Note 3 without explorer.exe crashing. Different pc's, different OS's, different cables, no difference.
ShadowLea said:
Yes, you may want to update your BIOS.
(For the record, I'm using an Asus N76VB with the factory BIOS, no issue).
Hm, maybe a silly suggestion... Are you using any type of USB charging setting? I know some of these Asus motherboards come with an option to overvolt the USB port to enable fast charging.
Click to expand...
Click to collapse
I did read somewhere that Asus AI Suite (program to tune up voltage or something for usb charging) can somehow do "harm" to USB3 connection, but I don't have that one even installed.
Not related. A USBport doesn't supply enough amperé to register as charging. Even my old Galaxy Tab 2 10,1 has that issue.
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Click to collapse
Well... I too see that red x on top but my tablet charges anyway (slowly byt still charges)
The funny thing here is like I said: My Note 3 works perfectly when plugged to USB3, but my NP doesn't like recognize that it's plugged to 3.0 port. It just acts like using 2.0. Same PC, same cable, different device.
Spere said:
I did read somewhere that Asus AI Suite (program to tune up voltage or something for usb charging) can somehow do "harm" to USB3 connection, but I don't have that one even installed.
Well... I too see that red x on top but my tablet charges anyway (slowly byt still charges)
The funny thing here is like I said: My Note 3 works perfectly when plugged to USB3, but my NP doesn't like recognize that it's plugged to 3.0 port. It just acts like using 2.0. Same PC, same cable, different device.
Click to expand...
Click to collapse
Yeah, I know mine isn't charging because I watched, even after plugging it into my computer, it slowly go from 70% battery down to 65%.
When looking at what is hogging all the battery, it's the retarded Indexing service. I'm still in the process of seeing if there's a fix for that, but it really seems like it's having an issue (which would also explain why mounting it on the computer is flakey, since they could be trying to read the same file systems.) Oddly, my Note 3 doesn't have any of these issues (except actually mounting as USB3). In fact, I was starting to suspect my PC at work had crap USB ports, but it's just the stupid Blackberry cable (it only successfully charges the blackberry, not my Note 3 or anything besides my mouse that I've plugged into it.)
slaapliedje
Hello guys,
I have a problem with my OP7 pro, I have this OTG hub NOVOO USB C Hub (8-in-1) HDMI 4K,...
Originally bought for the Mate 20 pro, and was working fine except on this OP7 pro (and even without the IpadOS 13). When I connect it to the OP with and SD card it seems not connected at all, even if the OTG mode it's on.
Do you have any solution? What can I do? Other USB c key seems to works fine, anyway.
Thanks
manuel90 said:
Hello guys,
I have a problem with my OP7 pro, I have this OTG hub NOVOO USB C Hub (8-in-1) HDMI 4K,...
Originally bought for the Mate 20 pro, and was working fine except on this OP7 pro (and even without the IpadOS 13). When I connect it to the OP with and SD card it seems not connected at all, even if the OTG mode it's on.
Do you have any solution? What can I do? Other USB c key seems to works fine, anyway.
Thanks
Click to expand...
Click to collapse
There used to be an option in developer options.
Enable usb host or something on the OnePlus 5 may still be the same.
manuel90 said:
Hello guys,
I have a problem with my OP7 pro, I have this OTG hub NOVOO USB C Hub (8-in-1) HDMI 4K,...
Originally bought for the Mate 20 pro, and was working fine except on this OP7 pro (and even without the IpadOS 13). When I connect it to the OP with and SD card it seems not connected at all, even if the OTG mode it's on.
Do you have any solution? What can I do? Other USB c key seems to works fine, anyway.
Thanks
Click to expand...
Click to collapse
Did you managed to get it working? I've got and hdmi adapter as well and it's not working.
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.co.uk/ulk/itm/352621435735
Sent from my GM1910 using Tapatalk
I found a solution to make the hdmi hub working, these are the steps, you need to follow them in order otherwise it'll not work:
Connect the hdmi cable to the hub and the tv.
Then connect the usb c of the hub to the power source and wait 10 seconds.
Then connect to the phone and wait.
The power source needs to be always connected otherwise the hub doesn't work.
Sent from my GM1910 using Tapatalk
Hi everyone i'm facing this problem since july now, the issue is that the pixel 3 usb-c port works only with charge and nothing else, that means it doesn't work with pixel buds, doesn't work with other headphones with jack adapter, no OTG devices work, and finally PC connection wont work either.
I've tried everything possible from cleaning the port to factory resetting the phone, with no results.
Online there are few google forum threads about the problem but without any fix, so i've tried to RMA from google but even if i have still warranty, i should have paid 106€ cause my back glass cover is broken. Since i didn't want to pay that much to fix the back i bought the usb-c port replacement and i fixed it myself, i thought it would have fix it but surprisingly it didn't and i have still the same issue so working charge but no any other usb-c connection.
At this far i'm thinking it's a software problem but even Android 11 with last october patch didn't solved it , still the same: usb preferences greyed out when connecting to a PC ( tried different PC: Windows 10, Windows 7 and even Linux) same result.
Update:
I have more evidences which lead to this point, a few days ago i tried to connect my Pixel C to the laptop to transfer some files and it is suddenly showing the same problem of the Pixel 3, i have to state that the Pixel C was running an Android 9 ROM so it fits perfectly in all the reported issues about it precisely that the problem pops out since Android 9 and there seems not to be any fix for this even in the last Android 11 patch.
I also started getting the same issue. Maybe I didn't notice for a long time because I was using a Bluetooth headset for a long time. And today when I checked, it was not working for me. Charging works and pc connection is also okay for the moment. Surprised to see no one has responded to this.
This happened to me every now and then. I was able to clear it by turning USB debugging on (under developer options) then connecting it to my laptop. Unplugged it and turned USB debugging back off.