I'm an owner of a Xiaomi Mi 4C and I have a problem with my display (got some nasty spots from heating probably) and I send an email to Xiaomi EU email adress asking them where from I can buy an original display for it. After more than a month with no answer from them, I forwarded the email to another Xiaomi support email adress and finally I have the answer here... This is the reason why this phone will be my last phone ever bought from a chinese manufacturer...
Xiaomi support answer https://imgur.com/qPawNdX
Sent from my Mi-4c using Tapatalk
i think it is pretty obvious that when you buy a phone from a reseller, and from outside your country, and also being that country China, it is obvious that you totally risk the warranty for getting a cheaper phone....
Also, if you didn't know, Xiaomi don't sell Mi4C outside of china, so for them you are not a client
Yup - when buying Chinese electronics outside of the supported market, there are risks. Those risks are greatly offset by the price.
If you still need a display, GearBest has been advertising OEM replacement assemblies for about 35- 40 bucks.
Please...
http://www.aliexpress.com/item/Orig...67.html?spm=2114.13010208.99999999.510.cXjPom
akrai said:
i think it is pretty obvious that when you buy a phone from a reseller, and from outside your country, and also being that country China, it is obvious that you totally risk the warranty for getting a cheaper phone....
Also, if you didn't know, Xiaomi don't sell Mi4C outside of china, so for them you are not a client
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Calebz said:
Yup - when buying Chinese electronics outside of the supported market, there are risks. Those risks are greatly offset by the price.
If you still need a display, GearBest has been advertising OEM replacement assemblies for about 35- 40 bucks.
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Boys and gurls,
I`m aware of everything you said up and I agree with that. But my main problem is that I just asked them to point me an ONLINE original spare parts seller so I can buy one ORIGINAL display. Thats all i asked from them. So noone from online stores are selling originals by their concept.
chasemyass said:
Boys and gurls,
I`m aware of everything you said up and I agree with that. But my main problem is that I just asked them to point me an ONLINE original spare parts seller so I can buy one ORIGINAL display. Thats all i asked from them. So noone from online stores are selling originals by their concept.
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Click to collapse
obviously xiaomi wont tell you to buy to a reseller, the same way samsung wont tell you to buy a replacement of battery or screen in aliexpress...
they don't sell officially spare parts, so the answer will be no or will be take the phone to our official SAT
I purchased it in the UK on the 3rd Feb so about 4 weeks out of the free 3 month accidental replacement warranty, do you think they will replace it out of goodwill considering it's only 4 weeks out ?
I would contact Huawei and ask them. We can do nothing but speculate.
Sent from my MHA-L29 using XDA Labs
I'll give them a ring in the morning.
Yes....they have a VIP protection in your case, in mine, they sent the dhl service to my home, packed the phone and they returned a new phone two weeks later, my mate 9 was grey they returned to me a golden one, so make a call to Huawei service, and have in hand copy of your purchase receipt to pack with the phone to send to Huawei service center.
I'll try them this morning, I'm 4 weeks over the vip protection so I'm hoping they do it out of goodwill considering I've only had the phone 4 months.
Spoke to huawei they won't repair it free of charge, not having any of it, even though I've only had the phone 4 months and it's only 4 weeks over the screen replacement warranty programme, whilst i understand it's out of glass warranty, i don't warrant only 4 weeks as being way over and I'm pissed off tbh, i will not purchase any phone that has a warranty by huawei again ?
Its a goodwill warranty not many brands offer free screen replacement! Hard to **** on Huawei in this case!
How much did they quote for out of warranty replacement?
I agree. Huawei are pretty generous even offering the three months free screen replacement. If you want a phone with a longer free replacement, you will be waiting a very long time.
With your next phone, either get a paid-for insurance or treat it more carefully.
Yes i know they offer it free but that's the worst part knowing I'm only 4 weeks out, i wouldn't have been bothered if they didn't offer this at all that i wouldn't have known, the fact it's only 4 weeks out is poor on huawei's part, they said possibly around £110 all in, I'm not paying that, i just won't buy huawei again, in fact I'm waiting for the one plus 5 launch tomorrow and will be pre ordering, now i have a £600 paperweight and huawei are not interested, i won't be interested in any of their phones in the future.
Sorry, I don't understand, you are out of warranty and you blame huawei for don't repair your phone for free?
It just sound weird...
It's not out of warranty, it's warranty until 2020, it's the screen which is 4 weeks out of warranty.
..... and it is the screen that's damaged
Stop complaining its not their fault you cracked the screen. LCD is about 30-40 usd and repairing phones is so easy.
I'm sure if it happened to you and there's no le way in the warranty whatsoever you would be moaning as well, i didn't ask for your opinion, i asked if it happened to anyone else and what the outcome was. If the shoe was on the other foot and all that.
If it was me the screen would of been replaced already. Would of bought the lcd and replaced it, it is soooooooo easy. $40 is not that bad for an lcd. Not giving you my opinion just saying the truth. No one cares if you think that huawei is being unfair or if you're not thinking of buying another huawei phone. Take from this and fix it yourself!
Out of warranty is out of warranty regardless of length. YOU broke it. 1+ wouldn't do any different. Buy a replacement screen and repair it yourself if you don't want to pay them to do it.
Warranty may be meaningless depending on the country you are in.
I bought my phone retail in Australia, dropped it from shirt pocket, in the original case which was on temporarily instead of usual tough case. This transferred force to edge of glass, massive fractures throughout the screen.
I contacted Huawei to find where I could get it officially repaired, maintaining my two year warranty. I was initially told by Huawei customer service after verifying my IMEI number, that I qualified for free screen replacement, but at 6 months this is not true. Australia is 3months, (New Zealand is 12months) for screen replacement I asked for the repairer details, only one company does official repairs in Australia.
Calling the company... $350 but they are waiting for parts... 3-4 weeks. Thinking it strange they can say that so quickly, I pressed for further details.
Apparently they don't repair Huawei, they swap them over and there was an indeterminate period before they would have stock again. I saw information elsewhere they were sending out mate 9's as replacements for Nexus 6p's with dying batteries, I guess that's where their stock went.
I asked Huawei to authorise a third party repair, as there are numerous places in nearby city, rather than interstate for their sole repairer that couldn't repair/replace it. They refused.
So basically I am wondering why I bought retail for a local warranty, when the company is incapable of maintaining supplies to honour any form of the warranty. Investigating further, anyone getting an Australian repair/warranty completed in less than a month for a Huawei is doing very well indeed.
It would be better to buy grey market, and immediately use any local repairer as required, with the saved money from grey import likely covering the first repair. The saved time... a day or so vs a month or more.
I asked Huawei if they would honor the original statement by customer service, PARTICULARLY in light of they were unable to provide a timely repair too.
Five weeks, and much wasted communications later they declined to oblige with a repair and Huawei support told me there were screens finally supplied to the repairer. The same repairer that told me outright they don't repair Huawei units at all. Someone's telling stories and my trust has plummeted. I've also subsequently investigated the satisfaction rate of their repairer and wouldn't trust them with anything other than a direct swap (which clearly accounts for the few positive reviews they have, others are sent phones without batteries, headphone sockets and other mind boggling faults) So, two months later my screens still broken, time to find repairer or supply of a genuine screen, seems half the screens on fleaBay are aftermarket unknown quality.
4 weeks is like 33% of the whole warranty time. If it was half a week, yeah why not. But not a month after a 3 month warranty...
Huawei is nice to include that warranty, so they're not to blame there.
Yeah it's pretty poor on huawei's part, no form of goodwill gesture whatsoever, i will not purchase anything huwawei again.
Can't tag on this thread for some reason but to whoever said it's 33% of warranty gone, don't be so bloody ridiculous! Of course it's 33% it's only 3 month to start of with, what a stupid statement, it's 4 weeks out not 4 pissing months! Jesus, anyway it's on the scrap heap, waiting for my pixel 2 xl which will be here next week, peace ?
Im in South Africa and im entitled to 2 free screen repairs within 24 months warranty. first 3 months is for main board replacement. Pretty sweet deal this.
Similar to what Samsung offered on the S4 and S5
Hello! My SG Note 2 (N7100) recently died because of SDS local technicians on my place said that it can be repaired using JTAG. The said repair costs about PHP2,000 (38USD) but the technician has no assurance that the SDS will not return in the future. On my country, Philippines, cheapest phone brands price range of PHP2,500-3,500 (48-68USD) I can get second hand phones though. I only use apps like Facebook messenger, Gmail, Steam but not much of high end phones. Can you please help me decide the best solution?