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This is just an FYI. I had my SP5 and SP5m repaired via I-Mates USA warranty repair and this is my personal experience. Phone was sent in to PocketPC Techs.com for repair and they do not give you a refurbished or new unit. They will though replace the circuit board for the unit and ship the exact screen and chassis back to you. They do this, as explained to me, because some people scratch the screen and drop the phones. You don't get no replacements with I-Mate. Another thing that you have to do is pre-pay $60 for the repairs and if THEY determine that the damage or faulty hardware was still under warranty, they will refund you the money. If not, they keep the money and your phone. They will send you an estimate if its more and you have to pay in full before they will ship it out.
My experience was OK. I was refunded the money back because it was still under warranty but it took 1-month to have my phone repaired and sent back to me. They did not have the circuit boards in stock so they held onto my phone. You would think that they would send me out a refurbished one just because of the circumstances but they stick to the guidelines imposed by I-Mate. So kids, if you buy an I-Mate, be fair warned of some of the caveats. Not that they are bad, just some things to know. Remember, there are many versions of the same phone by HTC and other manufactures. Do your research and check warranty fine print. I have found that carriers phones are not that bad. Especially when you can change the ROM's and you can do a next business day replacement for 1-year.
Enjoy ~~
Anyone here suggest having it from T-Mobile?
It's $7.99 a month...
Is it worth it? I don't get my phone stolen or lost... I always take care of my phones..
Input before bashing!
it's completely user preference.
Ask yourself this when trying to decide: "is $ worth it to me in the event that something unfortunate happens to my phone? Do I want to spend $$$ to buy a new one if the problem is not covered by the original warranty?"
Some people have horror stories in dealing with asurion others no problem at all... And remember, the plan does not specify that you'll get a brand new, unused phone, just a comparable phone....so you could end up with a refurbished phone after you're deductible...and who knows if it was ever fixed in the first place!
For me personally, I go with the middle tier insurance (4.79/month+130ded) for the first year because chances are that if I start having problems after that, I'm just gonna go in and get new phone and renew my contract at that point.
I got it but that's b/c i work for t-mobile and I've heard so many unfortunate stories
I take care of my phone as well but it's technology...anything can happen
Have a look at SquareTrade. Way cheaper and covers damages. If they can't fix it, they'll pay you the price you paid for the device. They charage a $124 fee for 2 years of coverage, zero deductible.
Search around online, you probably can find a coupon code to help you get 20-30% off the regular price SquareTrade would charge you for coverage.
Asurion's deductible alone is about as much or more than Squaretrade, plus you'd have to pay Asurion $8/month on top of that.
SquareTrade's protection is also transferable if you sell/give the device to someone else. (Sure to help your resale value on Ebay . )
But ultimately, if you don't have a history of damaging devices, you could save more by simply not buying insurance you don't need. The device does have a 1 year manufacturer's warranty. And there are many cell phone repair shops these days that don't charge much.
So it's up to you. Good thing is that you have plenty of options to choose from.
Asurion is NOT good insurance! You pay a monthly fee of around $8 and then a $100 (or $150 not sure which) deductible to actually get the phone replaced and they CAN still send you a refurbished phone as a replacement. So you pay for the phone twice and still may get a used POS! Don't waste your money. The standard warranty is a year with just about the same coverage (you just can't be at fault for any damages to get fixed).
I haven't checked out squaretrade yet, but imo a comprehensive insurance is a must. No matter how well u take care of ur phone accidents can happen and so can theft. To my knowledge, warranty only covers manufacturing defects, not incidental damage/theft.
Check your house insurance, mine is covered up to £700 for loss or damage, no excess to pay....
jdelforge5684 said:
I haven't checked out squaretrade yet, but imo a comprehensive insurance is a must. No matter how well u take care of ur phone accidents can happen and so can theft. To my knowledge, warranty only covers manufacturing defects, not incidental damage/theft.
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I would not say a "must". But worth considering if you have a history of issues. I used to buy it all the time, and after almost 10 years of never using it I stopped buying it and still was going just fine without it. I did get it on my Sensation though, because I got a very good deal from SquareTrade when I brought the Sensation through Ebay. The deal I got was <10% of what I paid for the Sensation, which is a price less than replacing it with a used one 2 years from now and less than I'd have to pay a repair shop to fix most any issue. So I'll get the insurance when I can get get a very cheap deal on it. Otherwise, I'll self insure, as in not buy it.
I'd certainly never use Asurion though. They got enough of my money in the past. In a year $8/month is $96 + $100(or higher) deductible = ~$200. So to pay about $200 or so for a refub of the same device is pretty terrible of a deal IMHO.
My old HD2 is the first device I've had that broke do to issues from drops over time, it's SIM slot broke after 16 months of ownership, that would have costs me about $225+ through Asurion, just to get a refub HD2 to replace it. I can get a nearly brand new HD2 for that price off Ebay tonight. But I didn't even want another HD2 16 months later, I wanted something new, so I sold the used broken HD2 on Ebay. The HD2 and it's SIM card with the Transformers movie fetched me almost $150 which went torwards Sensation accessories and more than paid for the SquareTrade coverage. I could have used that money to buy an HD2 in better condition if I desired, or paid less to get the broken HD2 repaired. But in no way does the math ever work for me to use Asurion ever again. If car insurance or home owners insurance were 50% of the price of the device new or 100% of replacement with a used version of the same, people would cry it was fraud.
kjt57 said:
Check your house insurance, mine is covered up to £700 for loss or damage, no excess to pay....
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For the vast majority in the USA, they won't cover a cell phone. And usually if they do, the deductible is as high as the price of the phone if not higher.
GET IT. I have it over 5yrs since I had my tmobile wing & even if you take care of it something could happen example my hd2 messed up when the electricity went out in my house the phone was connected to the tv and after that phone kept getting random boots. Just get it best investment you could do for your phone.
DEDUCTIBLE IS $130 for the Sensation according to Asurion website and literature.
I gladly pay $8 a month knowing that each year I can have my phone replaced twice. Lost, stolen, damaged no questions asked. Each time I have paid my $130 deductible I have received a brand new in box device. I have used it about 4 times now. They even send u a Sim card and it usually arrives the next day after u male the claim. But I will look into this other company u guys r talking about
Sent from my HTC Sensation Z710e using XDA Premium App
Your right $0 deductible for squaretrade but once Ur care plan is considered fulfilled you need to drop another x amount to cover you new device...
So to me that's the same as paying Asurions deductible.
Not to mention I paid a subsidized price for my sensation and if I was to buy another one I couldn't get it for that price again. So does that mean I'm screwed?
Coverage Amount For replacement payments:
You are covered up to the maximum value you paid for the item. Once we pay out that amount, your Care Plan is considered fulfilled. If you would like coverage on your new item, you need to purchase a new warranty for it.
For Repairs:
The Care Plan is good for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your Care Plan is considered fulfilled.
Sent from my HTC Sensation Z710e using XDA Premium App
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
Great experience man!
I've been with T-MO 13, maybe 14 years, and there's a reason. Always been treated more than fair and sometimes a little too good. Glad to hear they're keeping it up.
Have to agree. Over the last 9 years it's been a fantastic experience, great pricing, and "above & beyond" customer service. I don't ever see myself leaving T-Mo unless some crappy merger ruins it all.
Me too 14+ years.
You may be able to keep the old phone, but it will more than likely have the IMEI blacklisted. Standard procedure for insurance replacements. If that's the case, you can sell it over at Swappa Boneyard for a quick buck.
md1008 said:
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
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So... You can add insurance within 14 days of a new phone purchase. You are clearly within that timeframe from the note 5 release. No device verification is required as you can do it over the phone. Im not surprised at all as assurion absorbs the cost, not tmobile. Good for you though. Glad you didn't end up eating that 700 comedy of errors.
Sent from my SM-N920T using Tapatalk
No one has had a better experience than me.. so last year i was going through a tough time. Lost my job and i just got my phone syolen.. t-mobile offered to get me a new and bill to account.. i got the note 4 diwn payment was 380 i believe once my bill came i still had no job i calked and explain the situation.. they said pay aleast 50$ so we can keep your service avtive till next bill. So now i have 380 plus tax plus another 13 for first month than my normal bill. I was up over 500 for my next bill. I told them tbh idk if i can afford it. Maybe ill mail yhe phone back... long story short. My next month bill was only 80$ i check online ant it said i only owed 300$ for the note 4.. so i dint have to pay the down payment. that's why i would never leave tmbile
Sent from my SM-N920T using Tapatalk
I haven't had any crazy experiences like you guys. I just love the whole uncarrier movement. They really are doing an excellent job putting the customer first while not sacrificing their bottom line entirely.
Sent from my SM-N920T using Tapatalk
I think they also gave you the replacement of your Note 5 cause it's been out for less than a month, so they would have only made 8 dollars off of you if you did get the insurance. They lose out on 8 bucks for the first month, but now you'll have a new phone, an insurance plan for the remainder of the time you have that phone, and they have a happy customer.
They wouldn't risk losing a monthly paying customer over 8 dollars. Nice story, I unfortunately don't have one yet, just came to read.
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
md1008 said:
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
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Yess it agould be blocked.
Sent from my SM-N920T using Tapatalk
Tmobile has been very good to me, never hesitating to credit my account for things. My Z1s was stolen after I got my Z3, before I could ship it back to Tmobile. I couldn't afford to spend the money to have the insurance replace it, I wound up having to pay for it. I got to a point where I could afford the insurance, but I was out of the 90 day window. Still had like 250 due on it, and they credited my account to make up the difference between the insurance replacement and the balance due. Was amazing.
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
And I am expecting my phone tomorrow. They ordered next day delivery via UPS. Either way I am happy
md1008 said:
I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
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that sounds cool then if you dont have to send the phone back. that means you still would have all 3 upgrades and a new device for 250 which isnt bad at all ... good job lol
shanda5303 said:
I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
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you should be able to call customer care but from everyday experience they usually dont know what they are talking about unless theyve been around for a while. They read scripts and guidelines where as a sales rep in store deals with everyday problems first hand. but to switch from jump to JOD you have to just basically start your payment plan over. you cant just switch it or jump into JOD.
i.e., if you had a note 4 and owed 500 on it. and wanted to get the note 5 on JOD , you would have to pay off the entire 500 and just keep your note 4 on your account monthly and be paying for 2 phones. Or you can trade in your note 4 and lets say they give u 300 for it . you would stil be responsible for 200 of the note 4 but you would be in the new JOD program where u can change the phone 3x in 12 months regardless of how much you owe, where as with JUMP you have to have the 10 insurance feature and pay half your phone everytime you want to upgrade
I'm on Team T-Mobile. First service providers that I'm pleased with.
* Coverage and data speed in my city is A-
* Jump 1.0
* 2 Unlimited Un-Throttled 4G LTE Plan for $100
* On a business account I call them for whatever, I've never waited more than 1 min to speak with an American customer service rep
* SIM Unlock on a brand new financed phone! SIM Unlocked my GS6 and Note 5 on Day 1
I'm glad to hear this. I work for a sprint dealer (worst carrier out of the 4, I'm well aware. Lol) and their customer service are a bunch of idiots (I only know because I have to talk to them for customers all the time). Terrible experience most of the time with their care. AT&T has always had great customer service but I don't do phone payments on devices I can't use how I want to use them. (Locked bootloaders). Just switched to tmobile this month. The service has already been great. Hopeful that it stays that way. Thanks for sharing your story. And try not to damage your phone again. Lol maybe just keep the insurance this time around.
Sent from my SM-N920T using Tapatalk
I purchased it in the UK on the 3rd Feb so about 4 weeks out of the free 3 month accidental replacement warranty, do you think they will replace it out of goodwill considering it's only 4 weeks out ?
I would contact Huawei and ask them. We can do nothing but speculate.
Sent from my MHA-L29 using XDA Labs
I'll give them a ring in the morning.
Yes....they have a VIP protection in your case, in mine, they sent the dhl service to my home, packed the phone and they returned a new phone two weeks later, my mate 9 was grey they returned to me a golden one, so make a call to Huawei service, and have in hand copy of your purchase receipt to pack with the phone to send to Huawei service center.
I'll try them this morning, I'm 4 weeks over the vip protection so I'm hoping they do it out of goodwill considering I've only had the phone 4 months.
Spoke to huawei they won't repair it free of charge, not having any of it, even though I've only had the phone 4 months and it's only 4 weeks over the screen replacement warranty programme, whilst i understand it's out of glass warranty, i don't warrant only 4 weeks as being way over and I'm pissed off tbh, i will not purchase any phone that has a warranty by huawei again ?
Its a goodwill warranty not many brands offer free screen replacement! Hard to **** on Huawei in this case!
How much did they quote for out of warranty replacement?
I agree. Huawei are pretty generous even offering the three months free screen replacement. If you want a phone with a longer free replacement, you will be waiting a very long time.
With your next phone, either get a paid-for insurance or treat it more carefully.
Yes i know they offer it free but that's the worst part knowing I'm only 4 weeks out, i wouldn't have been bothered if they didn't offer this at all that i wouldn't have known, the fact it's only 4 weeks out is poor on huawei's part, they said possibly around £110 all in, I'm not paying that, i just won't buy huawei again, in fact I'm waiting for the one plus 5 launch tomorrow and will be pre ordering, now i have a £600 paperweight and huawei are not interested, i won't be interested in any of their phones in the future.
Sorry, I don't understand, you are out of warranty and you blame huawei for don't repair your phone for free?
It just sound weird...
It's not out of warranty, it's warranty until 2020, it's the screen which is 4 weeks out of warranty.
..... and it is the screen that's damaged
Stop complaining its not their fault you cracked the screen. LCD is about 30-40 usd and repairing phones is so easy.
I'm sure if it happened to you and there's no le way in the warranty whatsoever you would be moaning as well, i didn't ask for your opinion, i asked if it happened to anyone else and what the outcome was. If the shoe was on the other foot and all that.
If it was me the screen would of been replaced already. Would of bought the lcd and replaced it, it is soooooooo easy. $40 is not that bad for an lcd. Not giving you my opinion just saying the truth. No one cares if you think that huawei is being unfair or if you're not thinking of buying another huawei phone. Take from this and fix it yourself!
Out of warranty is out of warranty regardless of length. YOU broke it. 1+ wouldn't do any different. Buy a replacement screen and repair it yourself if you don't want to pay them to do it.
Warranty may be meaningless depending on the country you are in.
I bought my phone retail in Australia, dropped it from shirt pocket, in the original case which was on temporarily instead of usual tough case. This transferred force to edge of glass, massive fractures throughout the screen.
I contacted Huawei to find where I could get it officially repaired, maintaining my two year warranty. I was initially told by Huawei customer service after verifying my IMEI number, that I qualified for free screen replacement, but at 6 months this is not true. Australia is 3months, (New Zealand is 12months) for screen replacement I asked for the repairer details, only one company does official repairs in Australia.
Calling the company... $350 but they are waiting for parts... 3-4 weeks. Thinking it strange they can say that so quickly, I pressed for further details.
Apparently they don't repair Huawei, they swap them over and there was an indeterminate period before they would have stock again. I saw information elsewhere they were sending out mate 9's as replacements for Nexus 6p's with dying batteries, I guess that's where their stock went.
I asked Huawei to authorise a third party repair, as there are numerous places in nearby city, rather than interstate for their sole repairer that couldn't repair/replace it. They refused.
So basically I am wondering why I bought retail for a local warranty, when the company is incapable of maintaining supplies to honour any form of the warranty. Investigating further, anyone getting an Australian repair/warranty completed in less than a month for a Huawei is doing very well indeed.
It would be better to buy grey market, and immediately use any local repairer as required, with the saved money from grey import likely covering the first repair. The saved time... a day or so vs a month or more.
I asked Huawei if they would honor the original statement by customer service, PARTICULARLY in light of they were unable to provide a timely repair too.
Five weeks, and much wasted communications later they declined to oblige with a repair and Huawei support told me there were screens finally supplied to the repairer. The same repairer that told me outright they don't repair Huawei units at all. Someone's telling stories and my trust has plummeted. I've also subsequently investigated the satisfaction rate of their repairer and wouldn't trust them with anything other than a direct swap (which clearly accounts for the few positive reviews they have, others are sent phones without batteries, headphone sockets and other mind boggling faults) So, two months later my screens still broken, time to find repairer or supply of a genuine screen, seems half the screens on fleaBay are aftermarket unknown quality.
4 weeks is like 33% of the whole warranty time. If it was half a week, yeah why not. But not a month after a 3 month warranty...
Huawei is nice to include that warranty, so they're not to blame there.
Yeah it's pretty poor on huawei's part, no form of goodwill gesture whatsoever, i will not purchase anything huwawei again.
Can't tag on this thread for some reason but to whoever said it's 33% of warranty gone, don't be so bloody ridiculous! Of course it's 33% it's only 3 month to start of with, what a stupid statement, it's 4 weeks out not 4 pissing months! Jesus, anyway it's on the scrap heap, waiting for my pixel 2 xl which will be here next week, peace ?
Im in South Africa and im entitled to 2 free screen repairs within 24 months warranty. first 3 months is for main board replacement. Pretty sweet deal this.
Similar to what Samsung offered on the S4 and S5
Yesterday morning my phone of the past 14 months decided to drop dead for no good reason. Called Samsung, and they told me I either have to send them the phone for repairs (that could take 2-4 weeks) without a loaner or I could take it to one of their stores. Their closest store to me is their location close to downtown LA about 15-20 miles away from me. Before leaving, I tried to call them in excess of 20 times, and they never picked up. Took a chance and drove there in the middle of rush hour traffic on Friday night to be confronted by absolute buffoons.
They said it's either the battery or the motherboard. Fixing the motherboard isn't worth it, but I could replace the battery for $45 and that may or may not fix the problem. Took a chance and went ahead with battery replacement because based on their description, this was likely a battery issue. My gamble - my loss.
Did I get a call\email\holla\anything?? from them once they found out the motherboard was dead? Nope. Did they ever answer their phone? Nope. Drove back there today in the middle of a very busy and exhausting day just to find out those losers couldn't fix the phone.
The moral of the story is this.... you as a customer mean absolutely nothing to Samsung. Zero customer service. They leave their phones off the hook just because those lazy bastards simply don't give a **** about you, your time, your inconvenience, but they have the audacity to charge you for paperweight.
A company that has a problem with combustible phones, couldn't do any better with customer service!??? maybe? Why would I continue to bash apple and iphone when they have stores nearby, offer loaners, better product, and better customer service? Why would I buy another product from a company that doesn't stand behind its products and treats its customers like ****. Have had S1, S3, S5, and S7E....No more Samsung for me!
wait, don't you got 2 year warranty like everyone? so you don't give a sh** about battery fault or motherboard fault or anything else, just take it to them, and get repaired, no questions what is dead, you don't care..
and never ever heard of that kind of repair shop where you being asked what to replace.. wtf.. that is their job to find out what is wrong, fix it, and test it..
Yup, it's kind of hard to keep slamming Apple when they stand behind their phones, repair them for you and update them the same day the update is available. No waiting 180 days for an update to the next version of the OS and no waiting for security updates that may or may not ever come. I've loved Android and I have really liked many of Samsung's phones in particular, but I think my Android and Samsung days are getting close to being done. There is no rhyme or reason as to why the phones do what they do sometimes, no rhyme or reason as to how badly the battery deteriorates over very little time and no reason why most of these Android vendors simply turn their backs on a flagship phone once it is released because the next latest and greatest thing has arrived. I never thought I would say this, but I think I'm on my way to iPhone Land after my contract with this S7 Edge is up on my carrier.
digitall1982 said:
wait, don't you got 2 year warranty like everyone? so you don't give a sh** about battery fault or motherboard fault or anything else, just take it to them, and get repaired, no questions what is dead, you don't care..
and never ever heard of that kind of repair shop where you being asked what to replace.. wtf.. that is their job to find out what is wrong, fix it, and test it..
Click to expand...
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Samsung has a 1 year warranty, and this was their official repair shop (see if you can call them):
3150 Wilshire Blvd. Suite 206, Los Angeles, CA 90010-1305
Phone: 213-637-0191
TheIgster said:
Yup, it's kind of hard to keep slamming Apple when they stand behind their phones, repair them for you and update them the same day the update is available. No waiting 180 days for an update to the next version of the OS and no waiting for security updates that may or may not ever come. I've loved Android and I have really liked many of Samsung's phones in particular, but I think my Android and Samsung days are getting close to being done. There is no rhyme or reason as to why the phones do what they do sometimes, no rhyme or reason as to how badly the battery deteriorates over very little time and no reason why most of these Android vendors simply turn their backs on a flagship phone once it is released because the next latest and greatest thing has arrived. I never thought I would say this, but I think I'm on my way to iPhone Land after my contract with this S7 Edge is up on my carrier.
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They used to be different than apple. SD cards, replaceable batteries, easier maintenance, unlocked boot-loaders, etc. What's the appeal now? They do the same shady things apple does except that they don't have the backbone of Apple's customer service. After all the note7 disasters, you'd think they'd learn their lessons...nope. They charge top dollar for devices that simply lack quality.
I'm shopping around for a new phone right now, and it's tough switching to iOS. I've despised iOS for a long time, but I might have to get it over with.
pvc_ said:
Samsung has a 1 year warranty, and this was their official repair shop (see if you can call them):
3150 Wilshire Blvd. Suite 206, Los Angeles, CA 90010-1305
Phone: 213-637-0191
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aha, in US they got only 1 y warranty.. shame..
here in europe 2 year warranty is for all, samsung, lg, sony, etc, etc, except crApple off course.. only 1 y for them..
and that is totally shame for any official repair shop! doesn't matter is it samsung or some other brand...
repair shop must do their job, not offer what to repair.. it's just stupid, funny, insane, and thanks god not possible in europe..
in here customers have more rights i think... and repair shops (of any brand) just do their job
pvc_ said:
They used to be different than apple. SD cards, replaceable batteries, easier maintenance, unlocked boot-loaders, etc. What's the appeal now? They do the same shady things apple does except that they don't have the backbone of Apple's customer service. After all the note7 disasters, you'd think they'd learn their lessons...nope. They charge top dollar for devices that simply lack quality.
I'm shopping around for a new phone right now, and it's tough switching to iOS. I've despised iOS for a long time, but I might have to get it over with.
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If you despise IOS why don't you get a Pixel or wait for the new one? Instant updates and I assume better customer service than Samsung.
The problem is Samsung is sourcing a local company for the "privelage" of them being their official stores/service centers. In the UK I think it's CPW. In my country it's MemoXpress. All Samsung stores are run by said company for that country. They aren't Samsung at all. Same goes actually for Apple in my country. There is no Apple Care here, just some chain of stores called PowerMac who has a deal with Apple to be their local tie-up company.
So basically, whatever Android brand you go to in the US, with the exception of Pixels perhaps, that's what you'll get too. You can file complaints against Samsung though. I remember a case where CPW was unwilling to honor a warranty, the guy contacted Samsung directly who then told CPW to honor the warranty.
Meh while i feel your frustration it happens everywhere with every product.
Not just Samsung, Apple too, any product you find.
Some times you get stores that pride them-self, managers that give a ****, and other times you don't. Its luck and area and just a draw of bad luck if it doesn't go your way.
Focus your anger on making an official complaint to HQ, as other have stated you have gone into a repair shop, They cannot quote you to fix something they have no idea about.
The device has to be diagnosed then quoted and given the choice to repair if you are liable to pay.
This is not just the practise in mobile phones, any repair job goes down this route.
chanchan05 said:
The problem is Samsung is sourcing a local company for the "privelage" of them being their official stores/service centers. In the UK I think it's CPW. In my country it's MemoXpress. All Samsung stores are run by said company for that country. They aren't Samsung at all. Same goes actually for Apple in my country. There is no Apple Care here, just some chain of stores called PowerMac who has a deal with Apple to be their local tie-up company.
So basically, whatever Android brand you go to in the US, with the exception of Pixels perhaps, that's what you'll get too. You can file complaints against Samsung though. I remember a case where CPW was unwilling to honor a warranty, the guy contacted Samsung directly who then told CPW to honor the warranty.
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yes, you are right. Samsung has a "contractor" for their aftersales support, or official store in almost every country. Say for me here in Bahrain, Bin Hindi, which is holding the sales and servicing of all Samsung's, they really have a superb service. My wife had splashed her S6 before and Bin Hindi repaired it at no cost and efficiently. Maybe you can contact the "main" Samsung directly and file a complaint so they will take action for the erring "contractor" as it is surely this kind of company affiliated with Samsung will ruin its reputation.
digitall1982 said:
aha, in US they got only 1 y warranty.. shame..
here in europe 2 year warranty is for all, samsung, lg, sony, etc, etc, except crApple off course.. only 1 y for them..
and that is totally shame for any official repair shop! doesn't matter is it samsung or some other brand...
repair shop must do their job, not offer what to repair.. it's just stupid, funny, insane, and thanks god not possible in europe..
in here customers have more rights i think... and repair shops (of any brand) just do their job
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Click to collapse
In Europe (at least in Portugal), Apple only gives 1year warranty. BUT the store has to give 2years. So, Apple gives 1Year, the Store gives another year (at their expenses).
How can so many people defend Apple, when they take everything from you? Hmmm, they charged the highest price possible for repairs or hardware, and do it at their own shop by the hour too. Their products are never DIY like Android phones. You really play around with an Iphone and they complain about it. You are forced to take your Iphone to a shop to fix. So do not twist things around and try to persuade others to switch. So sick of the Apple fans trying to get us Android users to switch or PC users to switch. There are problems with Apple products just as much or the same as other products. The only reason Apple support is better because they enjoy taking more money and getting it easier. If vampires are real, it is Apple.
If you ever look at Best Buy website for unlocked phones. There are so many, many more Iphones listed as already used and refurbished than any other phone for sale. That does not mean Apple is better, it means more people are not enjoying the phone and taking it back, which to me is bad, not good.