Yesterday morning my phone of the past 14 months decided to drop dead for no good reason. Called Samsung, and they told me I either have to send them the phone for repairs (that could take 2-4 weeks) without a loaner or I could take it to one of their stores. Their closest store to me is their location close to downtown LA about 15-20 miles away from me. Before leaving, I tried to call them in excess of 20 times, and they never picked up. Took a chance and drove there in the middle of rush hour traffic on Friday night to be confronted by absolute buffoons.
They said it's either the battery or the motherboard. Fixing the motherboard isn't worth it, but I could replace the battery for $45 and that may or may not fix the problem. Took a chance and went ahead with battery replacement because based on their description, this was likely a battery issue. My gamble - my loss.
Did I get a call\email\holla\anything?? from them once they found out the motherboard was dead? Nope. Did they ever answer their phone? Nope. Drove back there today in the middle of a very busy and exhausting day just to find out those losers couldn't fix the phone.
The moral of the story is this.... you as a customer mean absolutely nothing to Samsung. Zero customer service. They leave their phones off the hook just because those lazy bastards simply don't give a **** about you, your time, your inconvenience, but they have the audacity to charge you for paperweight.
A company that has a problem with combustible phones, couldn't do any better with customer service!??? maybe? Why would I continue to bash apple and iphone when they have stores nearby, offer loaners, better product, and better customer service? Why would I buy another product from a company that doesn't stand behind its products and treats its customers like ****. Have had S1, S3, S5, and S7E....No more Samsung for me!
wait, don't you got 2 year warranty like everyone? so you don't give a sh** about battery fault or motherboard fault or anything else, just take it to them, and get repaired, no questions what is dead, you don't care..
and never ever heard of that kind of repair shop where you being asked what to replace.. wtf.. that is their job to find out what is wrong, fix it, and test it..
Yup, it's kind of hard to keep slamming Apple when they stand behind their phones, repair them for you and update them the same day the update is available. No waiting 180 days for an update to the next version of the OS and no waiting for security updates that may or may not ever come. I've loved Android and I have really liked many of Samsung's phones in particular, but I think my Android and Samsung days are getting close to being done. There is no rhyme or reason as to why the phones do what they do sometimes, no rhyme or reason as to how badly the battery deteriorates over very little time and no reason why most of these Android vendors simply turn their backs on a flagship phone once it is released because the next latest and greatest thing has arrived. I never thought I would say this, but I think I'm on my way to iPhone Land after my contract with this S7 Edge is up on my carrier.
digitall1982 said:
wait, don't you got 2 year warranty like everyone? so you don't give a sh** about battery fault or motherboard fault or anything else, just take it to them, and get repaired, no questions what is dead, you don't care..
and never ever heard of that kind of repair shop where you being asked what to replace.. wtf.. that is their job to find out what is wrong, fix it, and test it..
Click to expand...
Click to collapse
Samsung has a 1 year warranty, and this was their official repair shop (see if you can call them):
3150 Wilshire Blvd. Suite 206, Los Angeles, CA 90010-1305
Phone: 213-637-0191
TheIgster said:
Yup, it's kind of hard to keep slamming Apple when they stand behind their phones, repair them for you and update them the same day the update is available. No waiting 180 days for an update to the next version of the OS and no waiting for security updates that may or may not ever come. I've loved Android and I have really liked many of Samsung's phones in particular, but I think my Android and Samsung days are getting close to being done. There is no rhyme or reason as to why the phones do what they do sometimes, no rhyme or reason as to how badly the battery deteriorates over very little time and no reason why most of these Android vendors simply turn their backs on a flagship phone once it is released because the next latest and greatest thing has arrived. I never thought I would say this, but I think I'm on my way to iPhone Land after my contract with this S7 Edge is up on my carrier.
Click to expand...
Click to collapse
They used to be different than apple. SD cards, replaceable batteries, easier maintenance, unlocked boot-loaders, etc. What's the appeal now? They do the same shady things apple does except that they don't have the backbone of Apple's customer service. After all the note7 disasters, you'd think they'd learn their lessons...nope. They charge top dollar for devices that simply lack quality.
I'm shopping around for a new phone right now, and it's tough switching to iOS. I've despised iOS for a long time, but I might have to get it over with.
pvc_ said:
Samsung has a 1 year warranty, and this was their official repair shop (see if you can call them):
3150 Wilshire Blvd. Suite 206, Los Angeles, CA 90010-1305
Phone: 213-637-0191
Click to expand...
Click to collapse
aha, in US they got only 1 y warranty.. shame..
here in europe 2 year warranty is for all, samsung, lg, sony, etc, etc, except crApple off course.. only 1 y for them..
and that is totally shame for any official repair shop! doesn't matter is it samsung or some other brand...
repair shop must do their job, not offer what to repair.. it's just stupid, funny, insane, and thanks god not possible in europe..
in here customers have more rights i think... and repair shops (of any brand) just do their job
pvc_ said:
They used to be different than apple. SD cards, replaceable batteries, easier maintenance, unlocked boot-loaders, etc. What's the appeal now? They do the same shady things apple does except that they don't have the backbone of Apple's customer service. After all the note7 disasters, you'd think they'd learn their lessons...nope. They charge top dollar for devices that simply lack quality.
I'm shopping around for a new phone right now, and it's tough switching to iOS. I've despised iOS for a long time, but I might have to get it over with.
Click to expand...
Click to collapse
If you despise IOS why don't you get a Pixel or wait for the new one? Instant updates and I assume better customer service than Samsung.
The problem is Samsung is sourcing a local company for the "privelage" of them being their official stores/service centers. In the UK I think it's CPW. In my country it's MemoXpress. All Samsung stores are run by said company for that country. They aren't Samsung at all. Same goes actually for Apple in my country. There is no Apple Care here, just some chain of stores called PowerMac who has a deal with Apple to be their local tie-up company.
So basically, whatever Android brand you go to in the US, with the exception of Pixels perhaps, that's what you'll get too. You can file complaints against Samsung though. I remember a case where CPW was unwilling to honor a warranty, the guy contacted Samsung directly who then told CPW to honor the warranty.
Meh while i feel your frustration it happens everywhere with every product.
Not just Samsung, Apple too, any product you find.
Some times you get stores that pride them-self, managers that give a ****, and other times you don't. Its luck and area and just a draw of bad luck if it doesn't go your way.
Focus your anger on making an official complaint to HQ, as other have stated you have gone into a repair shop, They cannot quote you to fix something they have no idea about.
The device has to be diagnosed then quoted and given the choice to repair if you are liable to pay.
This is not just the practise in mobile phones, any repair job goes down this route.
chanchan05 said:
The problem is Samsung is sourcing a local company for the "privelage" of them being their official stores/service centers. In the UK I think it's CPW. In my country it's MemoXpress. All Samsung stores are run by said company for that country. They aren't Samsung at all. Same goes actually for Apple in my country. There is no Apple Care here, just some chain of stores called PowerMac who has a deal with Apple to be their local tie-up company.
So basically, whatever Android brand you go to in the US, with the exception of Pixels perhaps, that's what you'll get too. You can file complaints against Samsung though. I remember a case where CPW was unwilling to honor a warranty, the guy contacted Samsung directly who then told CPW to honor the warranty.
Click to expand...
Click to collapse
yes, you are right. Samsung has a "contractor" for their aftersales support, or official store in almost every country. Say for me here in Bahrain, Bin Hindi, which is holding the sales and servicing of all Samsung's, they really have a superb service. My wife had splashed her S6 before and Bin Hindi repaired it at no cost and efficiently. Maybe you can contact the "main" Samsung directly and file a complaint so they will take action for the erring "contractor" as it is surely this kind of company affiliated with Samsung will ruin its reputation.
digitall1982 said:
aha, in US they got only 1 y warranty.. shame..
here in europe 2 year warranty is for all, samsung, lg, sony, etc, etc, except crApple off course.. only 1 y for them..
and that is totally shame for any official repair shop! doesn't matter is it samsung or some other brand...
repair shop must do their job, not offer what to repair.. it's just stupid, funny, insane, and thanks god not possible in europe..
in here customers have more rights i think... and repair shops (of any brand) just do their job
Click to expand...
Click to collapse
In Europe (at least in Portugal), Apple only gives 1year warranty. BUT the store has to give 2years. So, Apple gives 1Year, the Store gives another year (at their expenses).
How can so many people defend Apple, when they take everything from you? Hmmm, they charged the highest price possible for repairs or hardware, and do it at their own shop by the hour too. Their products are never DIY like Android phones. You really play around with an Iphone and they complain about it. You are forced to take your Iphone to a shop to fix. So do not twist things around and try to persuade others to switch. So sick of the Apple fans trying to get us Android users to switch or PC users to switch. There are problems with Apple products just as much or the same as other products. The only reason Apple support is better because they enjoy taking more money and getting it easier. If vampires are real, it is Apple.
If you ever look at Best Buy website for unlocked phones. There are so many, many more Iphones listed as already used and refurbished than any other phone for sale. That does not mean Apple is better, it means more people are not enjoying the phone and taking it back, which to me is bad, not good.
Related
First off, this thread is a hypothetical. I need advice on the Sprint hardware replacement and insurance claim replacement processes and what they generally entail. This thread may traverse into the murky grey area between the black and white of right or wrong when it comes to insurance phone claims and defective hardware replacement. Please don't waste your time informing me of this or criticizing any possible manipulation of the hardware replacement techniques Sprint will employ should the necessary trigger be made.
I have a Sprint Mogul. I have a SERO account. I will be approaching my 2 year resign and upgrade date this summer. I pay the full $7 total equipment protection/insurance. The Sprint Mogul is now at End Of Life (EOL). Apparently, according to some reports I have seen, reps are telling customers with failed hardware replacement tickets that they can get a refurb'd Mogul (if supply allows) and if not they will get a TP. In addition, now that the mogul is EOL, an insurance claim should technically get you a TP for $50 because the Mogul supplies are dwindling and who really wants a phone that's discontinued anyway.
The question is: What is the cheapest -or- most likely to be successful method for getting a touch pro replacement? I have a ticket open on my phone (with no action taken by me to take the phone to a store for inspection) for some potential radio issues. Thus, there is some past documentation for my phone which lends credibility to some potential hardware issues having been experienced and documented. In all honesty, I have been having some issues with my phone recently but they don't rise to the level of dead ear piece or broken keys which usually equal a traditional hardware replacement. If I call Sprint and say my data speeds are not where they should be and my phone drops and lot of calls, behaves erratically, and loses a charge very quickly - what will the Sprint rep's next course of action be? Send in the phone for testing, at which point a free replacement will be sent ONLY if legit hardware defects are found? Replace with a TP regardless of legit hardware issues being found? Will they send the replacement immediately and then charge you according to results of inspection of old phone? How does this process work? Anyone with experience, please chime in. Conversely, if I would happen to lose the phone I could make a claim and pay the $50 premium. This would most likely result in a TP replacement and I probably would not settle for less.
Finally, there has been some recent litigation against lock-line for its rather shady practice of filling claims with refurb'd phones. Hopefully, the publicity and heat will end this practice.
A class-action lawsuit filed in Miami in August contends that the coverage is deceptive because consumers often receive cheap, used or refurbished phones as replacements. The suit names lock\line, Nashville-based Asurion Insurance Services and Signal Holdings in Wayne, Pa., as defendants. -- Jill Metzler, a spokeswoman for DST Systems Inc. in Kansas City, lock\line's owner, declined to comment on the litigation. DST Systems has signed a definitive agreement to merge its lock\line subsidiary into Asurion Corp.
Click to expand...
Click to collapse
Has anyone had experience with this? They have already settled some class action suits based on these practices. I am hoping they have started shying away from refurbs until new bull**** documentation is drafted to get around ripping people off.
Thanks in advance for your experience and/or inside information on how this process works. Please don't reply if you have no valuable information to share and I also don't want to hear any opinions or general thoughts on the undertaking this hypothetical proposes.
okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.
I agree with Whitesox311. If they didn't have Mogul's in stock and couldn't get any, then you might be upgraded, but a TP is still doubtful. They try to upgrade you to a "similar" phone, in other words, whatever the cheapest pda is that they have that is close in specs. You might get a Sprint Touch, possibly a Diamond, but the TP is the most expensive pda they have and their flagship phone, so it is highly unlikely you'll get one.
They will probably have new and refurb Mogul's in stock for a while still, even if it is EOL for retail.
People with the Apache were trying to do this when the Mogul came out and most of them didn't have any luck because they had plenty of Apaches left to give out.
So as long as you have a legit claim, then go through the proper channels, but don't try to abuse the TEP by using it as an upgrade program.
whitesox311 said:
okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.
Click to expand...
Click to collapse
I agree with what you say and it sounds realistic. However, one thing has changed since when the TP came out. The Mogul is now EOL. I think the odds are better now than they were in Oct. or Nov. Just today @ PPCgeeks a member posted that he put in a replacement and they sent him a TP free of charge. Even the refurb'd supplies that Asurion and stores have should be drying up eventually. The life cycle of the mogul was shorter than the apache. I dont expect as many units in the retail channel. I have seen other recent reports (only a few) of customers getting TP's because mogul inventory was depleted. It may be wishful thinking on my part but I think that Mogul being EOL definitely helps.
whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance.
Click to expand...
Click to collapse
No offense, but this statement shows how little you know or have researched. They have SETTLED numerous class action suits for this very practice. Asurion has already paid for fraudulent and unfair claims practices. There are signs that they are shying away from issuing refurbs in certain instances due to the publicity and lawsuits. It is legitimized in their ToS and EULA but the consumer is fighting back (and winning). So again, what you say sounds realistic but being a former employee of a Sprint store (or whatever) doesnt make you an expert on anything. The factor you keep under valuing is that Mogul supplies (especially at random repair stores) will be drying up now. They have little other option but a TP if they cant source a refurb'd Mogul. Asurion probably has a larger back stock of mogul refurb's though.
Or.....
you can get the best buy htc touch pro for $199, and sell your mogul on ebay for $100-150 and you have done it legit.
It may cost you 50-100 this way but it works.
i guess we got it made on at&t..free warranty and free device upgrade after 3 or 4 warranty exchanges..who needs insurance? just dont break your phone physically (and why would you..because we all baby them) and youll never have to pay for a device again..
whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.
Click to expand...
Click to collapse
Umm...Best Buy's insurance on the TP would be 9.99 a month with no deductible. I don't know why the iPhone insurance would be relevant? There are no deductibles for Best Buy insurance, and they do give you a brand new phone.
Worked for me at Puerto Rico... ...Just 50 bucks, no contract extension...
you can do what i did and 2 other people did we had our moguls replace over at ppcgeeks they have a thread about filling out a form and getting a tp here is the website http://forum.ppcgeeks.com/showthread.php?t=53327
I got upgraded to a TP
Well on Sunday, I dropped and cracked my Mogul screen, did a claim on the assurian website, and got a Brand New Touch Pro on Tuesday in the mail. $50 and it did nothing to my contract, no extension. I will be getting the new Palm when it comes out.
Hi all, long time listener first time caller and all that...
I thought it would be a good idea to post up here my customer service experience so others can hopefully learn from my mistakes.
I bought a note 3 sim free from phones4u in the uk, when i first used it i tried to install kox, this failed and on to google... many people had this problem, so i called samsung and they said i need an enterprise licence for it - bull sheet
Then i noticed the proximity sensor ddnt work, again a very common fault.
I went to a store within the 28 day exchange period and told it was too late as they are about to close, as i work away abroad i couldnt take it back i the 28 day period so when i finally got to taking it back, i was told it needed to be sent off. This is not true as the sales of goods act entitles me to a replacement due to the faults existing from new.
After much arguing with customer services, i was told tough. I wet in to a store with all my notes and paperwork in hand, they agreed to replace it.
The new phone works fine, the proximity sensor is perfect and guess what... knox works fine.
Goes to show that even samsung tech suppoort even get it wrong, also, phones 4u also think that the sales of goods act does ot apply to them.
I hope this information is useful to someone.
Phones4U here in the UK are notorious for being Idiots. always have been. They are just sharks, you walk in and they swarm around you like the pretty boy who has never had a job does. And yap in your ear, yet you aska technical question and they look at you like sheeeeeet dude knows stuff!
I bought a phone from them many many years ago and had issues with it they wouldn't swap and argued. In the end I won. -- I vowed I'd never buy from them again.
That being said... I bought my HTC One there (red version) as it was cheaper and Red was exclusive to them, and I purchased my Note 3 there (which worked out a tenner cheaper too!) because Carphone warehouse didn't have any in stock.
radicalisto said:
Phones4U here in the UK are notorious for being Idiots. always have been. They are just sharks, you walk in and they swarm around you like the pretty boy who has never had a job does. And yap in your ear, yet you aska technical question and they look at you like sheeeeeet dude knows stuff!
I bought a phone from them many many years ago and had issues with it they wouldn't swap and argued. In the end I won. -- I vowed I'd never buy from them again.
That being said... I bought my HTC One there (red version) as it was cheaper and Red was exclusive to them, and I purchased my Note 3 there (which worked out a tenner cheaper too!) because Carphone warehouse didn't have any in stock.
Click to expand...
Click to collapse
They were the only place that could sell me the phone sin free. Also the only place to have the s view cover in.
To be fair, the manageress had to go in the back to kick off at head office as they didn't want to swap it out.
Just gutted I updated to MJ7. . . Could have done with rooting it but don't want 0x1 just in case it develops another fault.
Only issue I had with MJ7 was an Android OS drain, which was a launchers fault (which I have since removed), tbh my battery is superb! 30 hours or so average.
As for the KNOX issue, I just went ahead and tripped mine. I dare them to even not replace mine if something goes wrong, EU directive etc, plus I'll make such a stink about it they'll have no other option. So fudge them!!! -- (plus I have insurance in worst case scenerio lol but that has an excess charge...)
Sorry to hear Phones4U are still trading.
In case anyone is considering buying their phone (or any items) from this criminal company, I just want to emphasise the dangers of buying from them. I've been through 7 months of hell in an attempt to get my Samsung S7 Edge back from them. It seems they are never going to send it back to me. £500 down the drain and lots of anger and distress.
This is the story:
https://uk.trustpilot.com/reviews/58ab865ff434950bc4fe0860
And a previous thread looking for advice on XDA: https://forum.xda-developers.com/s7-edge/help/received-phone-screen-fix-looks-t3506196
As they are priced very competitively, it may be attractive and tempting to bite the bullet and buy from China. That's why I bought the S7. I felt confident in a Samsung product. If the item works flawlessly and never fails, you are going to be happy. But if anything fails you will lose out big time as they ARE NOT willing to help in case of faulty equipment. Instead, their strategy is to exhaust you with non-answers until you simply give up. I am not rolling over though.
Stay far far away from this company.
I can imagine your troubles and exactly imagine how exhausting this may be. However one overall valid rule in buying from China is that the tempting cheap price in the beginning may be very expensive afterwards. This is just a risk you need to be willing to take. Your experience is not limited to eglobal or anyone else but applies to this part of business in General. Also, it is a bit harsh to call them "criminals" though I can fully follow your point of view and conclusion.
I was living in China for some time and it is just common in their understanding that you buy things as they are. There's generally no such thing as warranty. Once the business is concluded everyone goes its own way. There's even no service line built up that a distributor has anyone in contract for repairs. This is just the practice over there and it meets our high level service expectations on the other end of the world. I don't think they want to cheat you but they just don't know how to deal with that all along with their boss requiring that no business should be done with loss (which limits the budget for such handling).
All those shops coming up recent days they are just trying to get a small piece of the cake. They even don't get their products from the manufacturer but through third party shops whom they cannot turn to out of the reasons mentioned in case of any problem. And to be clear: I am absolutely against those businesses and aside of some known sellers for Chinese phones I would never buy anything of value from such websites / ebay / Amazon.
So you ship your phone to your Warehouse and it goes with the next batch to China (most probably someone takes it flying there to avoid the paper work for import) and over there they are trying to find a small shop who may be able to do this or not. After that it goes the way back it came. Seriously, don't expect too much. They're already doing more than maybe most of such shops would be doing.
However, if I'm not mistaken eGlobal is despite many other sites with a UK company behind. The people are pretty much the same but you would be able to take legal action as UK law and - most important - Court applies. In the end you would be able to seize their Warehouse if a judge finds your claims are true. Unfortunately especially in UK such Limited companies are easily shut down and re-opened under a different name.
To sum it up: Buying from such Chinese sources goes always without any liability and warranty from seller and you should be prepared for total loss in worst case.
andiling said:
I can imagine your troubles and exactly imagine how exhausting this may be. However one overall valid rule in buying from China is that the tempting cheap price in the beginning may be very expensive afterwards. This is just a risk you need to be willing to take. Your experience is not limited to eglobal or anyone else but applies to this part of business in General. Also, it is a bit harsh to call them "criminals" though I can fully follow your point of view and conclusion.
I was living in China for some time and it is just common in their understanding that you buy things as they are. There's generally no such thing as warranty. Once the business is concluded everyone goes its own way. There's even no service line built up that a distributor has anyone in contract for repairs. This is just the practice over there and it meets our high level service expectations on the other end of the world. I don't think they want to cheat you but they just don't know how to deal with that all along with their boss requiring that no business should be done with loss (which limits the budget for such handling).
All those shops coming up recent days they are just trying to get a small piece of the cake. They even don't get their products from the manufacturer but through third party shops whom they cannot turn to out of the reasons mentioned in case of any problem. And to be clear: I am absolutely against those businesses and aside of some known sellers for Chinese phones I would never buy anything of value from such websites / ebay / Amazon.
So you ship your phone to your Warehouse and it goes with the next batch to China (most probably someone takes it flying there to avoid the paper work for import) and over there they are trying to find a small shop who may be able to do this or not. After that it goes the way back it came. Seriously, don't expect too much. They're already doing more than maybe most of such shops would be doing.
However, if I'm not mistaken eGlobal is despite many other sites with a UK company behind. The people are pretty much the same but you would be able to take legal action as UK law and - most important - Court applies. In the end you would be able to seize their Warehouse if a judge finds your claims are true. Unfortunately especially in UK such Limited companies are easily shut down and re-opened under a different name.
To sum it up: Buying from such Chinese sources goes always without any liability and warranty from seller and you should be prepared for total loss in worst case.
Click to expand...
Click to collapse
Thanks for the reply.
I will definitely look into taking legal action. I have friends who are willing to help me out.
I'm now at a point where they pretended to agree on sending me a replacement phone which was "fully functional", but now that I accepted, they claim it needs to be tested and refuse to give me a timeframe.
They are just trying to wear me out mentally. It has been going on for almost 6 months now, but I just become increasingly determined to take them down.
Disgusting people.
R u referring to the "eglobaldogitalcameras(.)com(.)au site? I "almost" ordered from them because they were so cheap...i ended up just renewing contract via another carrier...as i was also concerned about horror stories i heard buying from ebay and other China sites that send flagship samsung and htc smartphones from china or hk to rest of world..
I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer
I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.
curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?
jrmt077 said:
curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?
Click to expand...
Click to collapse
Cash back has to be done 15 days from purchase. It's mentioned in the FAQ. Voucher is done prior to ordering a 7P. I have backup phones, so someone with 1 device would do cashback.
Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.
If you can sell it yourself,do,put an add on marketplace on Facebook,local buy and sell,anything.You won't get anywhere near what it's worth from trade ins,
Me personally I like to try and sell the phone myself but can agree sometimes it can be frustrating dealing with people who like to drive down the price and get the best deal off you,for a quick sale and better prices use shops like CEX in the UK and Ireland, although their prices can be dodgy too at times
se7ensde said:
Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.
Click to expand...
Click to collapse
The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
I sell things in my personal time, but I don't always the time to physically meet buyers on CL, OU, LG, etc. Online includes fees, that's why I didn't list my phone on eBay/swappa.
Ace42 said:
The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
Click to expand...
Click to collapse
There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.
Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.
5 page topic on this: https://forum.xda-developers.com/oneplus-7-pro/help/one-plus-trade-program-t3930232
Good idea, trade in for under 70% of what it is worth
Apex i ITR said:
I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer
Click to expand...
Click to collapse
I had a 6T with 8/256GB.
The trade in was $270. I sold it for $475.
The trade in is a joke.
se7ensde said:
There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.
Click to expand...
Click to collapse
Fair has many definitions and you assumed the wrong one. I never said their values were praiseworthy nor equal to sellling. Google gave 250 for an SE, whereas it's only 110 thru OP.
Actually you'd be hard pressed to get 110 for an iPhone SE 32 after all fees (ship, marketplace, and PP)... I'm familiar with Ingram/Phobio, and know that values can fluctuate from start to end. Those that have dealt with Samsung have heard the horror stories for mint phones.
I have no horse in this race, and neither company has done anything for me. I'm simply stating how select trades are okay. Here are confirmed amounts: SE 110, G7 210, Z2 120, v30 190, S7e 140, 8+ 440.
I was an avid SWAPPA user for years. I was selling phones with little issue. Last year I bought a S9+ and sold it a few months after for $650 with no issues. A year later the guy lodges a complaint on swappa but I didnt see it because the email address my account corresponds to on there is an address I check only once and a while. So about 2 weeks had passed from the original complaint being lodged before I responded. Once i did see if I felt terrible but started making phone calls (HE and I were both on T-Mo so I called them immediately to ask why they flagged the phone as stolen even though I had bought it from Samsung directly. The lady i spoke to said that all he had to do was call them and they would lift it. I also called Samsung because my receipt didnt show the IMEI of the phone I purchased and I wanted to get detailed billing showing I legit purchased the phone. Samsung was unable to provide that info even though they verbally confirmed the IMEI was correct (a whole other issue I have). So anyway I responded back on swappa with all this detail and the original buyer wasnt really responding to the site admins and I.
What i didnt know was he lodged a complaint against me on paypal at the same time. Paypal didnt notify me (They claim they called but I had no missed calls from Paypal. I find out about a month after all of this was Paypal account had been charged back for the phone. This guy now has his money back and a perfectly fine Samsung S9+ and I am out the money and no phone. So yeah I USED to sell phones but after this ordeal.....being screwed for a phone I sold a year before......Yeah I'm done with selling phones now......not when the risk is this. I'd rather take the hit on a trade in. I'm still angry about the situation but the guy lives in Michigan and while it may be worth going to there...I dont trust myself on what I might do. I'm taking this as a lesson. **** selling used phones now.
Ace42 said:
I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.
Click to expand...
Click to collapse
Sounds like we sent it at the same time. Delivery time is for today as well. I didn't realize it would take so long and i have international travel on the 12th planned. I can't use my work phone so I may have to have someone mail me the phone from here.
NavySpark said:
Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.
Click to expand...
Click to collapse
Hope you dont get ****ed over like I did.
I totally spaced on the cash back option. I just went ahead and bought it now...I know it puts the value I would get back out 15 days + whatever time it takes for me to get the handset in my hand but I couldn't take the chance of waiting for them. I'll take the cash back option after a few weeks. Still inconvenient but a bit better.
purchased a z flip 3 a little over 30 days ago and noticed a small crack in the middle of the screen where it folds. It's been in a case since purchased new and had never been dropped. Been trying to get help with Samsung support for over 3 hours and still no resolution. I am told that the screen is not covered under the 1 year warranty when this is clearly a defect. I've been a loyal Samsung customer with 18 phones and watches registered with Samsung. This is the absolute worst support I ever experienced and needless to say this will be the last Samsung product I purchase.
If you bought it with a MC or Visa talk with your bank. See if you can return for a full refund.
Maybe the bank charge back will make Samsung more reasonable.
However as you can see with your own eyes the writings on the wall as to the durability of these folding displays. I take the money and run if that's an option.
blackhawk said:
If you bought it with a MC or Visa talk with your bank. See if you can return for a full refund.
Maybe the bank charge back will make Samsung more reasonable.
However as you can see with your own eyes the writings on the wall as to the durability of these folding displays. I take the money and run if that's an option.
Click to expand...
Click to collapse
Thanks, I've been a loyal Samsung customer for over 20 years but that ends today. There customer support is the absolute worst. I cannot even get a call back from their support team. Hopefully this will end in a class action lawsuit.
mtbdavid2 said:
Thanks, I've been a loyal Samsung customer for over 20 years but that ends today. There customer support is the absolute worst. I cannot even get a call back from their support team. Hopefully this will end in a class action lawsuit.
Click to expand...
Click to collapse
Really you want to cover your ass-ets, not save the world from Samsung.
Try the charge back first.
File a complaint with the FTC. If they get enough complaints they will take action.
mtbdavid2 said:
purchased a z flip 3 a little over 30 days ago and noticed a small crack in the middle of the screen where it folds. It's been in a case since purchased new and had never been dropped. Been trying to get help with Samsung support for over 3 hours and still no resolution. I am told that the screen is not covered under the 1 year warranty when this is clearly a defect. I've been a loyal Samsung customer with 18 phones and watches registered with Samsung. This is the absolute worst support I ever experienced and needless to say this will be the last Samsung product I purchase.
Click to expand...
Click to collapse
do you have a picture to show us? We are intrigued and want to learn where the spot is. so we can also check on our units.
jychow74 said:
do you have a picture to show us? We are intrigued and want to learn where the spot is. so we can also check on our units.
Click to expand...
Click to collapse
I loaded pics of the crack in my original post.
oh dear. managed to see the little crack, especially with white background. better talk to Samsung. You should request for replacement.
I'm not a Sammy fan boy. I've had a couple of samsung phones, off and on over the last 10 years. To to give a little balance, and credit were it's due, I recently sent an S20 back for repair due to a screen issue. I have had the S20 since Feb 2020, and can not fault customer service here in the UK.
I received the phone back, fixed under warranty, in less than 7 days.
johnny8910 said:
I'm not a Sammy fan boy. I've had a couple of samsung phones, off and on over the last 10 years. To to give a little balance, and credit were it's due, I recently sent an S20 back for repair due to a screen issue. I have had the S20 since Feb 2020, and can not fault customer service here in the UK.
I received the phone back, fixed under warranty, in less than 7 days.
Click to expand...
Click to collapse
I'm willing to bet the UK has laws in place to protect consumers where here in America big business controls everything and our federal politicians are controlled by big business so the consumer always lose in this country.
I'm not a Sammy fan boy. Just to get that straight.