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So I was minding my own business talking to the best buy mobile guy that was helping me purchase this phone after getting a refund on my galaxy s6 that wasn't working out for me. Then this lady that also worked there comes up and is like "please tell me you aren't leaving the s6 for this thing". Has anyone ever been treated like that before? I found it so tacky.
It's not tacky it's there opinion. I honestly would think the same in my mind why switch from an S6 to something a year old.
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georgeo1991 said:
So I was minding my own business talking to the best buy mobile guy that was helping me purchase this phone after getting a refund on my galaxy s6 that wasn't working out for me. Then this lady that also worked there comes up and is like "please tell me you aren't leaving the s6 for this thing". Has anyone ever been treated like that before? I found it so tacky.
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Seems to me the whole transaction was none of her business. Not just tacky, but rude as well.
She sounds like a Samsung fangirl.
hyelton said:
It's not tacky it's there opinion. I honestly would think the same in my mind why switch from an S6 to something a year old.
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Well with the s6 and fingerprint scanner on my phone was pressing emergency call in my pocket so I went with a phone that I knew worked well for me which was the lg line.
georgeo1991 said:
Well with the s6 and fingerprint scanner on my phone was pressing emergency call in my pocket so I went with a phone that I knew worked well for me which was the lg line.
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I think it is more about the fact that you are "downgrading" since the phones rolling out now have better specs such as octa cores vs quad. However, if you are content with the phone, then I say forget what others think and enjoy it. If you go the full two standard years between phone upgrades, then you should have no worries. Worst case is that you may not see system updates to the latest versions of Android. Of course that is one of the reasons XDA exists...to get a custom of the latest .
Kinda rude in my opinion, What's right for her may not be right for you. I wouldn't put much thought into to be honest.
---------- Post added at 10:33 AM ---------- Previous post was at 10:33 AM ----------
aybarrap1 said:
I think it is more about the fact that you are "downgrading" since the phones rolling out now have better specs such as octa cores vs quad. However, if you are content with the phone, then I say forget what others think and enjoy it. If you go the full two standard years between phone upgrades, then you should have no worries. Worst case is that you may not see system updates to the latest versions of Android. Of course that is one of the reasons XDA exists...to get a custom of the latest .
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Yeah.. yet apps today can't even take a advantage of the extra cores lol... Worthless imo.
In my opinion the Samsung S6 sacrifices some S5 features such as sd card slot and removable battery (not to mention losing waterproof feature and usb3) even though camera is better. I would rather have the LG G3 because having sd slot and removable battery are important to me.
I will always pick LG over Samsung. She's just following the heard. But on the plus side she's an android user (+1). At least they did not try to sway you over to the dark side.
How long do you have to try it out? The G4 is suppose to be announced tomorrow (April 28th) and available on Wednesday the 29th. Of course it will have new phone prices vs the $0.01 you probably paid for the G3, but it might be worth considering.
I got this phone from meeting in person, excellent condition. Used it on Cricket network.
This is amazing 4k phone (my first 4k phone) I do hear LG G4 gonna be released soon but got phone for cheap price. I actually enjoyed it, I'm coming from Iphone 5s.
LeonKnight12 said:
I got this phone from meeting in person, excellent condition. Used it on Cricket network.
This is amazing 4k phone (my first 4k phone) I do hear LG G4 gonna be released soon but got phone for cheap price. I actually enjoyed it, I'm coming from Iphone 5s.
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It records 4k vid but the screen is 2k, there has not been a phone yet with a 4k screen but glad you are liking it ^^
Sent from my LG-D850 using XDA Free mobile app
sic0048 said:
How long do you have to try it out? The G4 is suppose to be announced tomorrow (April 28th) and available on Wednesday the 29th. Of course it will have new phone prices vs the $0.01 you probably paid for the G3, but it might be worth considering.
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Carriers in the US are not expected to sell the G4 until June.
Sent from my LG-D850 using XDA Free mobile app
Ah..Best Buy
Just want to add my $.02. I bought this phone today myself as a phone to tinker with since my Note 4 is locked down. I picked this up OFF contract at BB for only $399 and I think that's a steal. Walking into the store, I already knew what their website had it listed at, but to test the BB rep, I asked how much the phone was and he quoted me $700. I asked him to ring it up just to check and sure enough, it rang up $399. We can root and CM12.1 this phone but not the Samsungs! This is a fun phone to get my crack flashing addictions satisfied with! Enjoy our our LG G3. It's still a great piece of hardware.
edpete97 said:
Just want to add my $.02. I bought this phone today myself as a phone to tinker with since my Note 4 is locked down. I picked this up OFF contract at BB for only $399 and I think that's a steal. Walking into the store, I already knew what their website had it listed at, but to test the BB rep, I asked how much the phone was and he quoted me $700. I asked him to ring it up just to check and sure enough, it rang up $399. We can root and CM12.1 this phone but not the Samsungs! This is a fun phone to get my crack flashing addictions satisfied with! Enjoy our our LG G3. It's still a great piece of hardware.
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I got my G3 from Best Buy for $.99 when I was updating the AT&T contract. They ended up shipping me a Gold Sprint G3 instead of the Blue AT&T G3 I ordered. Took the gold one to the local BB to swap it out, but they had me call their 1800 support line.
So I'm on the line with support in my truck in the BB parking lot, the girl almost has it done for me to be able to walk back into the store to return my phone and have mine shipped to me when the call was dropped....30 minutes wasted....
So I call back, get a different person...long story short, took 45 minutes on the 2nd call for them to send me an email that contained my return label. Went home, printed the label, went to UPS, and sent my phone back.
4 days later and my Blue AT&T G3 arrived. The day after that a 2nd Blue AT&T G3 arrived at my house. I got 2 Blue G3s for $.99 because Best Buy has a horrible return department and policies. I suppose the hour and 20 minutes between 2 customer service calls, 5 miles worth of gas, and 4 days of extra waiting is worth it for both a free G3 and a 99 cent G3.
Very nice...one to rom and another to....rom! Lol.
skeevydude said:
I got my G3 from Best Buy for $.99 when I was updating the AT&T contract. They ended up shipping me a Gold Sprint G3 instead of the Blue AT&T G3 I ordered. Took the gold one to the local BB to swap it out, but they had me call their 1800 support line.
So I'm on the line with support in my truck in the BB parking lot, the girl almost has it done for me to be able to walk back into the store to return my phone and have mine shipped to me when the call was dropped....30 minutes wasted....
So I call back, get a different person...long story short, took 45 minutes on the 2nd call for them to send me an email that contained my return label. Went home, printed the label, went to UPS, and sent my phone back.
4 days later and my Blue AT&T G3 arrived. The day after that a 2nd Blue AT&T G3 arrived at my house. I got 2 Blue G3s for $.99 because Best Buy has a horrible return department and policies. I suppose the hour and 20 minutes between 2 customer service calls, 5 miles worth of gas, and 4 days of extra waiting is worth it for both a free G3 and a 99 cent G3.
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Sorry, but I simply cannot give kudos for your actions on this. No matter how terrible their returns department is, or what kind of "on the phone" experience you had with their rep, you are still not entitled to keep both of these devices. Man up, be honest and send one of them back and explain to them their mistake. It may not be a drop in the bucket to them, but it wold be loads of good karma for you my friend.
There are a LOT of ladies like that in this world unfortunately. Especially if they in the upper-level socioeconomic classes.
I believe that's why there are a lot more single men these days... they just don't want to put up with snooty broads.
I purchased my LG G3 D850 from a gentleman on Ebay. It was unusual in the fact that when he listed it, he put no photos of the phone in the listing.
He stated it was in "Pristine" condition and set the bidding on it for $320. I was intrigued, so I sent him a PM via Ebay. He responded quickly, plus it was
serendipitous in the fact that he resides in the same city I do! He told me that he had the phone for only six months and was moving on to something
different. He said it was not because of any issues with the phone... he just wanted to get a different phone. (An uber techie nerd type... he told me.)
I kept the listing in a "Watch" status and noticed an hour before the auction was to expire that only one other person had bid on it and it was at $325.
I waited until about a minute before the end and set my bid at $330, then clicked the "Submit" at 8 seconds prior to end. I WON IT! Woohoo!
The seller agreed to let me pickup the phone locally since he resided about 12 miles across town from where I live. I was very happy to see that the phone
was truly in pristine condition, it looked like it never came out of the box. All original contents and box too. He'd even put a tempered glass screen protector on it.
I felt I made a great purchase indeed.
hitekredneck said:
Sorry, but I simply cannot give kudos for your actions on this. No matter how terrible their returns department is, or what kind of "on the phone" experience you had with their rep, you are still not entitled to keep both of these devices. Man up, be honest and send one of them back and explain to them their mistake. It may not be a drop in the bucket to them, but it wold be loads of good karma for you my friend.
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If it had been just Best Buy I would have. But it wasn't. What makes me keep it was going through the worst AT&T contract upgrade ever. I was shipped the wrong phones 3 times, returned them all. I spent 8 to 10 hours a day for 5 days straight on the line with AT&T's reps, 60% of the time on hold (and the reps spoke in a horrible broken English because they're from India). Then AT&T changed my contract 3 different times, each to a plan that I specifically said that I didn't want. The first misorder, it was 3 G3's on the Next program....that was $400 some odd dollars out of the bank that I couldn't afford which caused 3 different checks for bills to bounce. Took 5 days to get that money back....
I still have two more misorders, three trips to the AT&T Store, another $150 taken from the bank, the Best Buy experience, and a bit of BS dealing with UPS to return the wrong G3. It really is a long story, but I'm keeping the phone due to all the hell I went through with AT&T.
As far as karma is concerned....three weeks ago lightning struck the power line between my house and the street. That only fried all my wall plugs, around 10 thousand in major appliances, my computer (which was uploading some Rin based LP stock kernel commits to github), and caused sparks and smoke to spew from anything connected to a cable line. Oh, and for kicks, hail damage, from the same lighting storm, caused my roof to leak.
Normally I would have returned it, but I spent over 40 hours on the line with AT&T, had money taken that caused bills to bounce, lost cable/internet for a week because I only had the funds to cover electricity or TV after AT&T took money the shouldn't have....Oh, and two months later I now pay $5 more a month and have 2gb less data per month because I just got tired of dealing with AT&T and figured that, after all I'd dealt with, the plan they ended up putting me on was good enough and in budget.
Did all of this mobile because my desktop and two laptops are fried and don't work.
I gave back an S6 and G4, going back to a g3(along with my 6+). They are not worth the extra cash.
Hey all,
Owned this watch for three days now and, while I love the look and industrial design, I was shocked to find a hairline crack in the glass right around the 6 o'clock position.
There is not a scratch on the case - not one - and the device has not been dropped. This is my third Samsung smart watch and I own a handful of reasonably exotic automatics/mechanicals. I'm not new to owning nice stuff on my wrist.
On a call to Samsung customer support, they said, without even having seen the watch, "That's physical damage and won't be covered under warranty." Three days old, not a mark... and my new watch is severely compromised. Here's hoping I just got a bad piece of Gorilla Glass and this not represent the first of many glass failures.
I'm hoping Samsung steps up to the plate and looks after this directly as Best Buy does not have the inventory to exchange my defective watch but, from their initial reply, I'm not too confident. I wish they had elected to use sapphire glass - like ALL nice watches rather than Gorilla Glass.
PICTURE ATTACHED.
So sad. First I had to give up my stunning Note 7, now this...
Holy crap. Brutal. Let us know how that works out - good luck!!
Sounds like you're going to be taken care of, though you might be without a watch for a longer period of time then you'd prefer. Perhaps the lesson for everyone is that its worth considering buying an extended warranty, which can be purchased within 30 days of sale. Best Buy has a pretty good one for $70 with no deductible. Square Trade also offers them starting at $55 with a deductible.
Samsung has stopped communicating via their Facebook Customer Service team after making a statement promising to "escalate" the matter.
Looks like they are not very proactive in resolving customer issues in a positive way. Very disappointing given all the support I've given Samsung. I've voted with my wallet in their favour from TVs to SSDs to portable devices. And now they don't step up.
axial_pro said:
Samsung has stopped communicating via their Facebook Customer Service team after making a statement promising to "escalate" the matter.
Looks like they are not very proactive in resolving customer issues in a positive way. Very disappointing given all the support I've given Samsung. I've voted with my wallet in their favour from TVs to SSDs to portable devices. And now they don't step up.
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Did you purchase the watch directly from Samsung or third party seller or store?
Ryland
Ryland Johnson said:
Did you purchase the watch directly from Samsung or third party seller or store?
Ryland
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Best Buy
axial_pro said:
Best Buy
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Then the responsibility lies with Best buy and not Samsung. That is GOOD news as outlets tend to be a lot more helpful than Samsung sales or Samsung importers.
You must return your watch to Best buy and insist upon a replacement. It is difficult to asses from the picture but that does appear to be a crack and not the result of a ding. I can see no point of impact that has caused the crack and surmise the problem could be one of pressure caused by a badly placed crystal.
Its always going to be a battle with this sort of thing. I hope you speak with the manager of Best buy and the watch is replaced.
Let us know how things develop.
Ryland
Ryland Johnson said:
Then the responsibility lies with Best buy and not Samsung. That is GOOD news as outlets tend to be a lot more helpful than Samsung sales or Samsung importers.
You must return your watch to Best buy and insist upon a replacement. It is difficult to asses from the picture but that does appear to be a crack and not the result of a ding. I can see no point of impact that has caused the crack and surmise the problem could be one of pressure caused by a badly placed crystal.
Its always going to be a battle with this sort of thing. I hope you speak with the manager of Best buy and the watch is replaced.
Let us know how things develop.
Ryland
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I agree that Best Buy is the cleanest and simplest means of resolution. However, they have no stock to facilitate an exchange. I was also considering that Samsung may actually be inclined to satisfy a loyal customer given their current corporate challenges.
Further to that angle, I thought they may be genuinely concerned that this crystal spontaneously broke. Were it my product, I would want to understand the failure immediately.
I'll keep XDA abreast of the process.
axial_pro said:
I agree that Best Buy is the cleanest and simplest means of resolution. However, they have no stock to facilitate an exchange. I was also considering that Samsung may actually be inclined to satisfy a loyal customer given their current corporate challenges.
Further to that angle, I thought they may be genuinely concerned that this crystal spontaneously broke. Were it my product, I would want to understand the failure immediately.
I'll keep XDA abreast of the process.
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That's a problem.
Samsung is a beast of a company, they are so large and diverse they probably had a hand, forgive the pun, in the manufacture of our underwear and shoes! When a business the size of Samsung grows so mega large an awful lot of what we call customer service goes out of the window.
I am one of 'those' customers who went through the Note 7 fiasco TWICE so I have first hand experience of just how poor Samsung is with customer care. The intentions in Korea may well be decent but they appear to hold zero influence of the global importers so different countries importers operate in different ways or don't operate at all!
In this country Samsung itself sub contracts all imports! Never heard the like of it before! Meant hell trying to sort out the Note 7 problem.
It is a real pain when we wait and wait for a product to hit the stores only to find we have a problem. I would again suggest you return your watch to Best buy within the return time and wait it out for new stock. A cracked screen has rendered your watch useless in any case so return it. Problem will be IF Best buy say the problem is customer caused or they send it to Samsung who will certainly say that regardless.
I do think Best buy is your only hope of resolving this matter.
Oh and BTW I don't think either Best buy nor Samsung give a hoot if they loose a loyal customer, plenty more where they came from..... Its a brave new world eh!
Ryland
I just ordered one from best buy online the other day, and it's already shipped, so they have stock at their warehouse.
Ericthegreat777 said:
I just ordered one from best buy online the other day, and it's already shipped, so they have stock at their warehouse.
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Best Buy Canada does not. The Frontier has even been removed from their website.
i have exactly the same issue, after 2 weeks
I have exactly the same issue after 2 weeks, Did Samsung come to the party?, if not what did it cost to get it repaired?
Cheers,
Gary
axial_pro said:
Hey all,
Owned this watch for three days now and, while I love the look and industrial design, I was shocked to find a hairline crack in the glass right around the 6 o'clock position.
There is not a scratch on the case - not one - and the device has not been dropped. This is my third Samsung smart watch and I own a handful of reasonably exotic automatics/mechanicals. I'm not new to owning nice stuff on my wrist.
On a call to Samsung customer support, they said, without even having seen the watch, "That's physical damage and won't be covered under warranty." Three days old, not a mark... and my new watch is severely compromised. Here's hoping I just got a bad piece of Gorilla Glass and this not represent the first of many glass failures.
I'm hoping Samsung steps up to the plate and looks after this directly as Best Buy does not have the inventory to exchange my defective watch but, from their initial reply, I'm not too confident. I wish they had elected to use sapphire glass - like ALL nice watches rather than Gorilla Glass.
PICTURE ATTACHED.
So sad. First I had to give up my stunning Note 7, now this...
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axial_pro said:
Best Buy Canada does not. The Frontier has even been removed from their website.
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I'm not sure what you're looking at but they certainly do have them on their website and in stores, even on sale.
http://www.bestbuy.ca/en-ca/product...rt-rate-monitor-sm-r760ndaaxac/10488762.aspx?
Tel864 said:
I'm not sure what you're looking at but they certainly do have them on their website and in stores, even on sale.
http://www.bestbuy.ca/en-ca/product...rt-rate-monitor-sm-r760ndaaxac/10488762.aspx?
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My post was five months ago, dude. I would indeed expect that the inventory situation has evolved.
In Turkey glass replacement costs as much as a new watch.. It means it is NOT covered with guarantee AND they do not do it.. they just want you to throw it away.. bastards..
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
Holy hell.
Add insurance and claim ?
Or buy a s7e on swappa
Sent from my iPhone using Tapatalk
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
I would check to see if that person guarantees water resistance after replacing the glass. As far as I know, only Samsung and certified Samsung repair centers keep the water resistance in place.
teegunn said:
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
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The display doesn't work either, otherwise I would just keep using it.
ttown said:
The display doesn't work either, otherwise I would just keep using it.
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I figured. Stinks, but going back to your old phone for a couple months (less than that now hopefully) until the S8 is available is the right play. I got this S7E to replace my Note 7, which is still the best phone ever made to date BTW, and the S7E is close enough to the N7 to get me through until the S8+ hits. My other option was to go back to my Note 4, which works fine but seems very dated after the Note 7, and this deal on this mint S7E was good enough that I took it. The S7E will be my backup phone once I get the S8+.
ttown said:
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
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Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
nathanh said:
Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
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I didn't call Samsung support. To be honest, even $250 isn't worth it to me. If the S8 comes out, and I don't like it, then I will probably just fix the screen on my S7E. I don't mind using my M8 in the mean time. While it may not have all the features of the S7E, I think I actually prefer the size of the phone and the stereo speakers are good to have back.
Check with your local best buy as some of them have Samsung Certified repair centers in them that can change the screen for $160 bucks. Also Samsung can fix your device for $230 the last time I checked.
I used to be a Samsung Rep so that's how I know about the prices.
Yes. I had a badly damaged S7 Edge and samsung repaired it for $270. It works flawlessly with out any issues. It took them 7 business day to repair and ship it back
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
RBThompsonV said:
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
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No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
raduque said:
No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
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No offense taken... I often refer people out to Apple for 6S and 7 screens because Apple can repair them for about $100, whereas my screens come close to that price point alone... additionally, Apple won't give you a hard time later if there are other issues (FYI... you are legally allowed to take your equipment wherever you want to have it repaired, and that doesn't effect the warranty on the rest of your phone, but do not expect the manufacturer to warranty the replaced part... ) I have done the same with Galaxy phones are they are a pain in the ass to repair in a cost effective manner for the consumer...
I purchased it in the UK on the 3rd Feb so about 4 weeks out of the free 3 month accidental replacement warranty, do you think they will replace it out of goodwill considering it's only 4 weeks out ?
I would contact Huawei and ask them. We can do nothing but speculate.
Sent from my MHA-L29 using XDA Labs
I'll give them a ring in the morning.
Yes....they have a VIP protection in your case, in mine, they sent the dhl service to my home, packed the phone and they returned a new phone two weeks later, my mate 9 was grey they returned to me a golden one, so make a call to Huawei service, and have in hand copy of your purchase receipt to pack with the phone to send to Huawei service center.
I'll try them this morning, I'm 4 weeks over the vip protection so I'm hoping they do it out of goodwill considering I've only had the phone 4 months.
Spoke to huawei they won't repair it free of charge, not having any of it, even though I've only had the phone 4 months and it's only 4 weeks over the screen replacement warranty programme, whilst i understand it's out of glass warranty, i don't warrant only 4 weeks as being way over and I'm pissed off tbh, i will not purchase any phone that has a warranty by huawei again ?
Its a goodwill warranty not many brands offer free screen replacement! Hard to **** on Huawei in this case!
How much did they quote for out of warranty replacement?
I agree. Huawei are pretty generous even offering the three months free screen replacement. If you want a phone with a longer free replacement, you will be waiting a very long time.
With your next phone, either get a paid-for insurance or treat it more carefully.
Yes i know they offer it free but that's the worst part knowing I'm only 4 weeks out, i wouldn't have been bothered if they didn't offer this at all that i wouldn't have known, the fact it's only 4 weeks out is poor on huawei's part, they said possibly around £110 all in, I'm not paying that, i just won't buy huawei again, in fact I'm waiting for the one plus 5 launch tomorrow and will be pre ordering, now i have a £600 paperweight and huawei are not interested, i won't be interested in any of their phones in the future.
Sorry, I don't understand, you are out of warranty and you blame huawei for don't repair your phone for free?
It just sound weird...
It's not out of warranty, it's warranty until 2020, it's the screen which is 4 weeks out of warranty.
..... and it is the screen that's damaged
Stop complaining its not their fault you cracked the screen. LCD is about 30-40 usd and repairing phones is so easy.
I'm sure if it happened to you and there's no le way in the warranty whatsoever you would be moaning as well, i didn't ask for your opinion, i asked if it happened to anyone else and what the outcome was. If the shoe was on the other foot and all that.
If it was me the screen would of been replaced already. Would of bought the lcd and replaced it, it is soooooooo easy. $40 is not that bad for an lcd. Not giving you my opinion just saying the truth. No one cares if you think that huawei is being unfair or if you're not thinking of buying another huawei phone. Take from this and fix it yourself!
Out of warranty is out of warranty regardless of length. YOU broke it. 1+ wouldn't do any different. Buy a replacement screen and repair it yourself if you don't want to pay them to do it.
Warranty may be meaningless depending on the country you are in.
I bought my phone retail in Australia, dropped it from shirt pocket, in the original case which was on temporarily instead of usual tough case. This transferred force to edge of glass, massive fractures throughout the screen.
I contacted Huawei to find where I could get it officially repaired, maintaining my two year warranty. I was initially told by Huawei customer service after verifying my IMEI number, that I qualified for free screen replacement, but at 6 months this is not true. Australia is 3months, (New Zealand is 12months) for screen replacement I asked for the repairer details, only one company does official repairs in Australia.
Calling the company... $350 but they are waiting for parts... 3-4 weeks. Thinking it strange they can say that so quickly, I pressed for further details.
Apparently they don't repair Huawei, they swap them over and there was an indeterminate period before they would have stock again. I saw information elsewhere they were sending out mate 9's as replacements for Nexus 6p's with dying batteries, I guess that's where their stock went.
I asked Huawei to authorise a third party repair, as there are numerous places in nearby city, rather than interstate for their sole repairer that couldn't repair/replace it. They refused.
So basically I am wondering why I bought retail for a local warranty, when the company is incapable of maintaining supplies to honour any form of the warranty. Investigating further, anyone getting an Australian repair/warranty completed in less than a month for a Huawei is doing very well indeed.
It would be better to buy grey market, and immediately use any local repairer as required, with the saved money from grey import likely covering the first repair. The saved time... a day or so vs a month or more.
I asked Huawei if they would honor the original statement by customer service, PARTICULARLY in light of they were unable to provide a timely repair too.
Five weeks, and much wasted communications later they declined to oblige with a repair and Huawei support told me there were screens finally supplied to the repairer. The same repairer that told me outright they don't repair Huawei units at all. Someone's telling stories and my trust has plummeted. I've also subsequently investigated the satisfaction rate of their repairer and wouldn't trust them with anything other than a direct swap (which clearly accounts for the few positive reviews they have, others are sent phones without batteries, headphone sockets and other mind boggling faults) So, two months later my screens still broken, time to find repairer or supply of a genuine screen, seems half the screens on fleaBay are aftermarket unknown quality.
4 weeks is like 33% of the whole warranty time. If it was half a week, yeah why not. But not a month after a 3 month warranty...
Huawei is nice to include that warranty, so they're not to blame there.
Yeah it's pretty poor on huawei's part, no form of goodwill gesture whatsoever, i will not purchase anything huwawei again.
Can't tag on this thread for some reason but to whoever said it's 33% of warranty gone, don't be so bloody ridiculous! Of course it's 33% it's only 3 month to start of with, what a stupid statement, it's 4 weeks out not 4 pissing months! Jesus, anyway it's on the scrap heap, waiting for my pixel 2 xl which will be here next week, peace ?
Im in South Africa and im entitled to 2 free screen repairs within 24 months warranty. first 3 months is for main board replacement. Pretty sweet deal this.
Similar to what Samsung offered on the S4 and S5
I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer
I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.
curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?
jrmt077 said:
curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?
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Cash back has to be done 15 days from purchase. It's mentioned in the FAQ. Voucher is done prior to ordering a 7P. I have backup phones, so someone with 1 device would do cashback.
Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.
If you can sell it yourself,do,put an add on marketplace on Facebook,local buy and sell,anything.You won't get anywhere near what it's worth from trade ins,
Me personally I like to try and sell the phone myself but can agree sometimes it can be frustrating dealing with people who like to drive down the price and get the best deal off you,for a quick sale and better prices use shops like CEX in the UK and Ireland, although their prices can be dodgy too at times
se7ensde said:
Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.
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The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
I sell things in my personal time, but I don't always the time to physically meet buyers on CL, OU, LG, etc. Online includes fees, that's why I didn't list my phone on eBay/swappa.
Ace42 said:
The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
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There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.
Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.
5 page topic on this: https://forum.xda-developers.com/oneplus-7-pro/help/one-plus-trade-program-t3930232
Good idea, trade in for under 70% of what it is worth
Apex i ITR said:
I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer
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I had a 6T with 8/256GB.
The trade in was $270. I sold it for $475.
The trade in is a joke.
se7ensde said:
There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.
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Fair has many definitions and you assumed the wrong one. I never said their values were praiseworthy nor equal to sellling. Google gave 250 for an SE, whereas it's only 110 thru OP.
Actually you'd be hard pressed to get 110 for an iPhone SE 32 after all fees (ship, marketplace, and PP)... I'm familiar with Ingram/Phobio, and know that values can fluctuate from start to end. Those that have dealt with Samsung have heard the horror stories for mint phones.
I have no horse in this race, and neither company has done anything for me. I'm simply stating how select trades are okay. Here are confirmed amounts: SE 110, G7 210, Z2 120, v30 190, S7e 140, 8+ 440.
I was an avid SWAPPA user for years. I was selling phones with little issue. Last year I bought a S9+ and sold it a few months after for $650 with no issues. A year later the guy lodges a complaint on swappa but I didnt see it because the email address my account corresponds to on there is an address I check only once and a while. So about 2 weeks had passed from the original complaint being lodged before I responded. Once i did see if I felt terrible but started making phone calls (HE and I were both on T-Mo so I called them immediately to ask why they flagged the phone as stolen even though I had bought it from Samsung directly. The lady i spoke to said that all he had to do was call them and they would lift it. I also called Samsung because my receipt didnt show the IMEI of the phone I purchased and I wanted to get detailed billing showing I legit purchased the phone. Samsung was unable to provide that info even though they verbally confirmed the IMEI was correct (a whole other issue I have). So anyway I responded back on swappa with all this detail and the original buyer wasnt really responding to the site admins and I.
What i didnt know was he lodged a complaint against me on paypal at the same time. Paypal didnt notify me (They claim they called but I had no missed calls from Paypal. I find out about a month after all of this was Paypal account had been charged back for the phone. This guy now has his money back and a perfectly fine Samsung S9+ and I am out the money and no phone. So yeah I USED to sell phones but after this ordeal.....being screwed for a phone I sold a year before......Yeah I'm done with selling phones now......not when the risk is this. I'd rather take the hit on a trade in. I'm still angry about the situation but the guy lives in Michigan and while it may be worth going to there...I dont trust myself on what I might do. I'm taking this as a lesson. **** selling used phones now.
Ace42 said:
I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.
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Sounds like we sent it at the same time. Delivery time is for today as well. I didn't realize it would take so long and i have international travel on the 12th planned. I can't use my work phone so I may have to have someone mail me the phone from here.
NavySpark said:
Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.
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Hope you dont get ****ed over like I did.
I totally spaced on the cash back option. I just went ahead and bought it now...I know it puts the value I would get back out 15 days + whatever time it takes for me to get the handset in my hand but I couldn't take the chance of waiting for them. I'll take the cash back option after a few weeks. Still inconvenient but a bit better.