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Ok so the navy exchange is being retarded. Still thinks i have the transfprmer on order but i just got a email saying its discontinued any one else here of see that. Ill post the link when i get to work im driving to it now.
Dear Exchange Patron,
This email is in regards to your order for (X672H - TRNSFRMR TABLT DK BRN EEEPAD)
that you recently placed with us. Our supplier has informed us that the item has been discontinued. A full refund will be processed for this item. Please allow 3-5 business days for credit posting. We sincerely apologize for any inconvenience this may have caused.
If you have any questions or need further assistance, please contact customer service by phone at 1-800-527-2345 or via chat at www.shopmyexchange.com . Email replies must include your order number and contact information in order to receive a prompt response.
Respectfully,
Sheila Easter
Sr. Customer Service Tech
Marketing-Exchange Catalog /Online Store
Army & Air Force Exchange Service
Phone: 1-800-527-2345 Fax 1-214-465-2197
[email protected]
Visit our online store! www.shopmyexchange.com
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Maybe because the TF101G is coming out. (3g model) (it's on their support site now)
or... tf102? Transformer 2 but most likely just a buggy system message.. But I doubt transformer 2 lol, icecream hasn't even been released on the "Nexus Prime".
hmmm i edited my OP to show what i got. i orded the 32GB 2 weeks before it came out.
the way etailers are undercutting the price, I would imagine the TF101 is past the curve in its lifecycle.
I doubt it's discontinued, the transformer sells very well. So I don't see why asus stops selling it. My guess is Exchange can't provide you with the device for some reasons, but said it's discontinued.
Newegg has it (or did two days ago) bundled with the dock for $50 off the full price. unless you're getting a better price through the exchange, just order it from the Egg.
Better not be
I just got me and my girl transformers for our birthdays and she got us the docks, and unless the 3g version is free its not for me I have enough wireless dollars going out.
Might just mean that they have discontinued carrying it especially in light of all the maneuvering (Multiple orders/ cancellations) that went on after initial release
It wouldnt make sense to discontinue such a popular product
This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?
There's always something better coming soon. And a Transformer is a good buy.
This doesn't mean anything, because their supplier is not necessarily Asus. Most probably some other 3rd party wholesaler and they must have discontinued selling it. That doesn't man the product is discontinued.
Just keep in mind that even if a product sells extremely well, if it's a low margin product like a tablet where a seller is only making a little profit to begin with, it doesn't take a lot of returns/swaps before it becomes an item a seller doesn't want to sell. How many posts have you seen here where people had returned a transformer 2, 3 or even 4 times to get a perfect unit? Although low margins/price don't mean that a consumer shouldn't expect a good unit, as someone who works for a consumer electronics retailer I can assure you that if any product bcomes a liability in terms of cost we stop selling it. Obviously although we pride ourselves on customer service we are ultimately in the business to make a profit, so regardless of how popular a unit is it has to pay its own way. This is especially true for a company selling on the internet, since the Walmart idea of having loss leaders doesn't work - people go to your site and buy what they need, they don't often add other higher margin items.
lathanub said:
This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?
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There will always be something better. The Quad Core tablets are suppose to be arriving this fall I thought, so if you hold out until then that could be good. I got my Tablet back in June and am very happy with it.
Hell I am never satisfied though. I got a new Laptop (Sager) in May, Tablet (Transformer) in June, and now I want to build a new Desktop (custom build). If I do the desktop my wife is going to kill me!
I have searched extensively about options to place a warranty plan for a used phone, but can't seem to find much. I just bought a LG G2 from Swappa for my wife and although it was at a good price ($260) from a reputable seller, I'd like some type of protection. Although the phone is reported as in "almost mint" conditions, I guess I'll never know how it was treated before.
I usually use SquareTrade for warranties. But so far, I've called them and confirmed that only used items purchased in Ebay are covered by them. This pretty much takes them out the table for Swappa purchases. Had to dig through several layers of pages in their website to find that in writing, even after their customer support claimed it wasn't there to be begin with.
The only other company I've seen offer a warranty without needing a new purchase is GoCare for $69/1-year or $129/2-years. Their terms state: "Regardless of whether your device is new or used, as long as it is 100% functional with no prior problems, issues or damage, you may purchase coverage if available for Your device." They have a good BBB rating and...apparently, they cover rooted phones too.
Amex also covers purchases up-to 10K for 1 year after manufacturer warranty for free. Unfortunately, it doesn't cover accidental damage, which is more likely to happen on a mobile than manufacturer defects.
Any suggestions, other options I didn't consider? What are you guys using for used phones purchases?
Some background info: My wife and I are original unlimited-data Verizon customers. We've taken good care of a couple of old Droid Bionics and never had to upgrade until now, when her speaker started crapping out. Mine is still good, rooted with frozen bloat-ware, it's still doing decently. I'm not about to pay $30/month more to Verizon for the cheapest shared-data bracket we fit into. Screw them.
Yesterday morning my phone of the past 14 months decided to drop dead for no good reason. Called Samsung, and they told me I either have to send them the phone for repairs (that could take 2-4 weeks) without a loaner or I could take it to one of their stores. Their closest store to me is their location close to downtown LA about 15-20 miles away from me. Before leaving, I tried to call them in excess of 20 times, and they never picked up. Took a chance and drove there in the middle of rush hour traffic on Friday night to be confronted by absolute buffoons.
They said it's either the battery or the motherboard. Fixing the motherboard isn't worth it, but I could replace the battery for $45 and that may or may not fix the problem. Took a chance and went ahead with battery replacement because based on their description, this was likely a battery issue. My gamble - my loss.
Did I get a call\email\holla\anything?? from them once they found out the motherboard was dead? Nope. Did they ever answer their phone? Nope. Drove back there today in the middle of a very busy and exhausting day just to find out those losers couldn't fix the phone.
The moral of the story is this.... you as a customer mean absolutely nothing to Samsung. Zero customer service. They leave their phones off the hook just because those lazy bastards simply don't give a **** about you, your time, your inconvenience, but they have the audacity to charge you for paperweight.
A company that has a problem with combustible phones, couldn't do any better with customer service!??? maybe? Why would I continue to bash apple and iphone when they have stores nearby, offer loaners, better product, and better customer service? Why would I buy another product from a company that doesn't stand behind its products and treats its customers like ****. Have had S1, S3, S5, and S7E....No more Samsung for me!
wait, don't you got 2 year warranty like everyone? so you don't give a sh** about battery fault or motherboard fault or anything else, just take it to them, and get repaired, no questions what is dead, you don't care..
and never ever heard of that kind of repair shop where you being asked what to replace.. wtf.. that is their job to find out what is wrong, fix it, and test it..
Yup, it's kind of hard to keep slamming Apple when they stand behind their phones, repair them for you and update them the same day the update is available. No waiting 180 days for an update to the next version of the OS and no waiting for security updates that may or may not ever come. I've loved Android and I have really liked many of Samsung's phones in particular, but I think my Android and Samsung days are getting close to being done. There is no rhyme or reason as to why the phones do what they do sometimes, no rhyme or reason as to how badly the battery deteriorates over very little time and no reason why most of these Android vendors simply turn their backs on a flagship phone once it is released because the next latest and greatest thing has arrived. I never thought I would say this, but I think I'm on my way to iPhone Land after my contract with this S7 Edge is up on my carrier.
digitall1982 said:
wait, don't you got 2 year warranty like everyone? so you don't give a sh** about battery fault or motherboard fault or anything else, just take it to them, and get repaired, no questions what is dead, you don't care..
and never ever heard of that kind of repair shop where you being asked what to replace.. wtf.. that is their job to find out what is wrong, fix it, and test it..
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Samsung has a 1 year warranty, and this was their official repair shop (see if you can call them):
3150 Wilshire Blvd. Suite 206, Los Angeles, CA 90010-1305
Phone: 213-637-0191
TheIgster said:
Yup, it's kind of hard to keep slamming Apple when they stand behind their phones, repair them for you and update them the same day the update is available. No waiting 180 days for an update to the next version of the OS and no waiting for security updates that may or may not ever come. I've loved Android and I have really liked many of Samsung's phones in particular, but I think my Android and Samsung days are getting close to being done. There is no rhyme or reason as to why the phones do what they do sometimes, no rhyme or reason as to how badly the battery deteriorates over very little time and no reason why most of these Android vendors simply turn their backs on a flagship phone once it is released because the next latest and greatest thing has arrived. I never thought I would say this, but I think I'm on my way to iPhone Land after my contract with this S7 Edge is up on my carrier.
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They used to be different than apple. SD cards, replaceable batteries, easier maintenance, unlocked boot-loaders, etc. What's the appeal now? They do the same shady things apple does except that they don't have the backbone of Apple's customer service. After all the note7 disasters, you'd think they'd learn their lessons...nope. They charge top dollar for devices that simply lack quality.
I'm shopping around for a new phone right now, and it's tough switching to iOS. I've despised iOS for a long time, but I might have to get it over with.
pvc_ said:
Samsung has a 1 year warranty, and this was their official repair shop (see if you can call them):
3150 Wilshire Blvd. Suite 206, Los Angeles, CA 90010-1305
Phone: 213-637-0191
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Click to collapse
aha, in US they got only 1 y warranty.. shame..
here in europe 2 year warranty is for all, samsung, lg, sony, etc, etc, except crApple off course.. only 1 y for them..
and that is totally shame for any official repair shop! doesn't matter is it samsung or some other brand...
repair shop must do their job, not offer what to repair.. it's just stupid, funny, insane, and thanks god not possible in europe..
in here customers have more rights i think... and repair shops (of any brand) just do their job
pvc_ said:
They used to be different than apple. SD cards, replaceable batteries, easier maintenance, unlocked boot-loaders, etc. What's the appeal now? They do the same shady things apple does except that they don't have the backbone of Apple's customer service. After all the note7 disasters, you'd think they'd learn their lessons...nope. They charge top dollar for devices that simply lack quality.
I'm shopping around for a new phone right now, and it's tough switching to iOS. I've despised iOS for a long time, but I might have to get it over with.
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If you despise IOS why don't you get a Pixel or wait for the new one? Instant updates and I assume better customer service than Samsung.
The problem is Samsung is sourcing a local company for the "privelage" of them being their official stores/service centers. In the UK I think it's CPW. In my country it's MemoXpress. All Samsung stores are run by said company for that country. They aren't Samsung at all. Same goes actually for Apple in my country. There is no Apple Care here, just some chain of stores called PowerMac who has a deal with Apple to be their local tie-up company.
So basically, whatever Android brand you go to in the US, with the exception of Pixels perhaps, that's what you'll get too. You can file complaints against Samsung though. I remember a case where CPW was unwilling to honor a warranty, the guy contacted Samsung directly who then told CPW to honor the warranty.
Meh while i feel your frustration it happens everywhere with every product.
Not just Samsung, Apple too, any product you find.
Some times you get stores that pride them-self, managers that give a ****, and other times you don't. Its luck and area and just a draw of bad luck if it doesn't go your way.
Focus your anger on making an official complaint to HQ, as other have stated you have gone into a repair shop, They cannot quote you to fix something they have no idea about.
The device has to be diagnosed then quoted and given the choice to repair if you are liable to pay.
This is not just the practise in mobile phones, any repair job goes down this route.
chanchan05 said:
The problem is Samsung is sourcing a local company for the "privelage" of them being their official stores/service centers. In the UK I think it's CPW. In my country it's MemoXpress. All Samsung stores are run by said company for that country. They aren't Samsung at all. Same goes actually for Apple in my country. There is no Apple Care here, just some chain of stores called PowerMac who has a deal with Apple to be their local tie-up company.
So basically, whatever Android brand you go to in the US, with the exception of Pixels perhaps, that's what you'll get too. You can file complaints against Samsung though. I remember a case where CPW was unwilling to honor a warranty, the guy contacted Samsung directly who then told CPW to honor the warranty.
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yes, you are right. Samsung has a "contractor" for their aftersales support, or official store in almost every country. Say for me here in Bahrain, Bin Hindi, which is holding the sales and servicing of all Samsung's, they really have a superb service. My wife had splashed her S6 before and Bin Hindi repaired it at no cost and efficiently. Maybe you can contact the "main" Samsung directly and file a complaint so they will take action for the erring "contractor" as it is surely this kind of company affiliated with Samsung will ruin its reputation.
digitall1982 said:
aha, in US they got only 1 y warranty.. shame..
here in europe 2 year warranty is for all, samsung, lg, sony, etc, etc, except crApple off course.. only 1 y for them..
and that is totally shame for any official repair shop! doesn't matter is it samsung or some other brand...
repair shop must do their job, not offer what to repair.. it's just stupid, funny, insane, and thanks god not possible in europe..
in here customers have more rights i think... and repair shops (of any brand) just do their job
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In Europe (at least in Portugal), Apple only gives 1year warranty. BUT the store has to give 2years. So, Apple gives 1Year, the Store gives another year (at their expenses).
How can so many people defend Apple, when they take everything from you? Hmmm, they charged the highest price possible for repairs or hardware, and do it at their own shop by the hour too. Their products are never DIY like Android phones. You really play around with an Iphone and they complain about it. You are forced to take your Iphone to a shop to fix. So do not twist things around and try to persuade others to switch. So sick of the Apple fans trying to get us Android users to switch or PC users to switch. There are problems with Apple products just as much or the same as other products. The only reason Apple support is better because they enjoy taking more money and getting it easier. If vampires are real, it is Apple.
If you ever look at Best Buy website for unlocked phones. There are so many, many more Iphones listed as already used and refurbished than any other phone for sale. That does not mean Apple is better, it means more people are not enjoying the phone and taking it back, which to me is bad, not good.
i just want to inform anyone who bought his phone via Amazon, even at normal price and on release day like myself, will not have warranty, even though EU law strictly says that there is a minimum 6 month manufacturer's warranty that is mandatory. today i received this quoted text from after sales after they already approved my case as production error:
QUOTE
Good day!
Jin here. Thank you for reaching back to us.
I am very sorry to hear about what happened to your OnePlus phone. We have already approved your service request. Our Service Center has sent you the shipping label, and DHL will come over to pick-up your parcel very soon.
About the warranty, although you bought your phone from the Amazon website, we would like to inform you that we only cover the warranty for the OnePlus products which are bought from our authorize/official resellers, or from our official OnePlus website.
After a thorouh review, the purchase you made from Amazon is not an official reseller of OnePlus. Thus, the next repair of your phone will require a payment.
Because the final price is depending on multiple factors:
1. Cost of spare parts
2. Tax
3. Shipping
4. Handling Fee
We are unable to provide an accurate number on the repair fee. The final repair fee will be given upon arrival and inspection at our service provider.
END QUOTE
for this i don't have to copy my data over hours to have a backup and be 10 days or more without my device, without knowing the price beforehand (vibration motor replacement should be possible to predict at least roughly)
i shall order and pay the motor with my local repair shop of my trust and have the device back within the hour and fully working for probably less money.
i just want everyone to know about this "questionable" business conduct and what to expect.
i shall copy paste this in various forums like XDA, REDDIT etc.
Here is some info: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm
Under EU law you have to decide which warranty you want to invoke. In general your first contact should be the trader where you bought the phone, in your case Amazon.
Also, did you buy in a country where Amazon is the official partner of OnePlus or did you buy from a Amazon Marketplace trader?
Yeah, my first OnePlus device was the OP5 and I heard that last year. It's good to let people know from time to time but this is well known overall that OnePlus only warranties their phones purchased from their site (and don't know who is an authorized reseller). If you buy off Amazon then you need to get their protection plan if it's offered on the OnePlus.
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
OnePlus doenst have to cover your warranty, but amazon has to.
techlogik said:
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
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My assumption would be he may not live in a country where you can buy OnePlus. There is no other reason to purchase from Amazon IMHO. Their prices on phones are usually a LOT higher for phones that cannot be attained by folks in some countries.
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Contact Amazon about warranty
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
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I've bought items before from Amazon and have been reffered back to the original company rather than Amazon replace it. It depends on the item.
Sent from my ONEPLUS A6003 using Tapatalk
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
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Click to collapse
Recently, the Amazon support policy has changed. The article is replaced only if there is no authorized service center in the country of sale. Otherwise, Amazon will be responsible for following the entire repair process and the timing may be long.
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
magnamentis said:
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
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Click to collapse
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
Predator_XxX said:
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
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Click to collapse
That would depend on the fact that the phone was tampered with, if there are no signs of tampering, and it is infact a manufacturing problem from oneplus, then yes, oneplus should accept responsibility regardless of the fact that it was bought from a reseller, as in the end it was OnePlus who manufactured the phone and got paid for it. However, if there are clear signs that the phone has been opened and tampered with, then OnePlus is right to refuse warranty.
chakra said:
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
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Click to collapse
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
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Click to collapse
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
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Click to collapse
manasgirdhar said:
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
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Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
biohaz55 said:
Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
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Yes, and I agree, I am in the UK as well BTW. But that is not always the case, for example I bought my old phone from carphone, and when it developed a fault, they sent me to HTC to sort it out, and HTC didn't kick up a fuss. It's just oneplus's response to this that's annoying me. If th supplier/reseller sends it to OnePlus anyway, why can the end user not do the same, saving a good deal of time in the process?
about tampering and similar topics:
in my case oneplus, after reviewing all the logs i sent to them on request and looking into it the ADMITTED a production error and
the only reason why they don't give warranty is that i bought from amazon.
why not buy from oneplus?
no specific reason, since when does one have to justify the store where he buys things as long as the store is reputable and not known to sell stolen stuff etc.?
i'd say that 90% of all goods are purchased from stores that are not owned by the manufacturers.
i bought from amazon because i buy anything i can from them hassle free for years and it's mostly about ease of use and that the courier knows me, my address and so on. it's simply a well established relationship with them.
even if i purchase a new phone on day 2 from a friend who bought it form oneplus they have to provide warranty, in fact oem warranty has really nothing to do with the place of purchase. just think about anything else you purchase wherever you find and like it.
these are simple tricks to reduce responsibilities and to make cash with faulty products.
after all the details should not matter. they deliver a new device to whoever and after one months want money to repair their own fault
after they approved/admitted the fault. all the rest is kind of blabla.... it's faulty, it's new, it has ben purchased at full price from serious
website.
if they think we should not buy from amazon then why do they sell thousands of devices to resellers even before the official release?
or does anyone think that all those thousands of devices on amazone were available on release day without oneplus knowing?
they must have shipped shiploads of devices to amazon resellers worldwide, hence it's all excuse talk and since the devices cost now between
520 and 650 euros that's not acceptable anyways. no cheap thing that has been purchased through dark channels.
What state do you live in? CA has protection for consumers. Ask them to point you to their written policy stating those purchases are not covered under warranty, if they produce a link read it carefully looking for holes. If they are covered contact Amazon and ask to show you where in their product placement it says .... The policy... If it does not Amazon should take it back as they sold it under a bait and switch scheme.
Sent from my ONEPLUS A6003 using Tapatalk
Does anybody of you return the phone to SBE Ltd. before?
SBE Ltd (Service Beyond Expectations)Unit A1-A2 Beaver Industrial Estate, Beaver Road, Ashford, Kent, TN23 7SH
https://sbeglobalservice.com/worldwide-locations/
What was the outcome?
Reviews of SBE online:
Yell (~60% of negative comments)
https://www.yell.com/biz/sbe-ltd-ashford-4846566/#reviews
Google (twice as many negative comments)
https://www.google.co.uk/maps/place/SBE+Ltd/@51.1355629,0.8657654,17z/data=!4m17!1m8!3m7!1s0x47deda4b23107a5b:0xe5cdb3c3290af8c5!2sBeaver+Industrial+Estate,+Beaver+Rd,+Ashford+TN23+7SH!3b1!8m2!3d51.1355629!4d0.8679541!16s/g/1tmbvd91!3m7!1s0x47dedb0ee0f74def:0x8c5eb7539d9cc645!8m2!3d51.1359687!4d0.8681304!9m1!1b1!16s/g/1thsqnrf
Trustpilot >750 negative reviews (13%)
https://uk.trustpilot.com/review/uk.sbeglobalservice.com?stars=1
I found those reviews SHOCKING!
After reading a few of the stories you will notice the pattern. This company operates globally since 1996!
This is an invitation to the discussion as the scale of this practice is huge!
Xiaomi, Sony, OnePlus, Huawei, Apple, Motorola, Cat and others are involved.
After reading a few of the stories you should notice the pattern. This company operates globally since 1996!
Fostel said:
I planned to return a phone that was switched on only once. It was purchased as a gift but the birthday boy did not like it.
Contacted customer service via chat the next day asking what the return procedure looks like. Instead of explaining, they started the process for me and I received the jiffy bag today.
I had a gut feeling that something is not right when I realized that the jiffy bag was posted by this SCAM company so XIAOMI UK already broke the LAW by selling my details to them (third party - GDPR).
And I mean, everything. My name, home address, email, phone number also IMEI, and the serial number of the device.
The included letter state: ‘Returning your Device for DOA Assessment’
As far as I know, DOA means Death On Arrival. I never claimed the device to be damaged in any way. It was turned on for an hour or two and put down. The condition is the same as it arrived minus a foil wrap (there were no seal stickers on the box).
• What do they play here? Is this a generic letter for a 'change of mind' return?
• Does anybody of you returned the phone to Xiaomi before?
This is an invitation to the discussion as the scale of this practice is huge!
Xiaomi, Sony, OnePlus, Huawei, Apple, Motorola, Cat and others are involved.
After reading a few of the stories you will notice the pattern. This company operates globally since 1996!
I found those reviews. SHOCKING!
https://www.yell.com/biz/sbe-ltd-ashford-4846566/#reviews
https://www.google.co.uk/maps/place/SBE+Ltd/@51.1355629,0.8657654,17z/data=!4m17!1m8!3m7!1s0x47deda4b23107a5b:0xe5cdb3c3290af8c5!2sBeaver+Industrial+Estate,+Beaver+Rd,+Ashford+TN23+7SH!3b1!8m2!3d51.1355629!4d0.8679541!16s/g/1tmbvd91!3m7!1s0x47dedb0ee0f74def:0x8c5eb7539d9cc645!8m2!3d51.1359687!4d0.8681304!9m1!1b1!16s/g/1thsqnrf
https://uk.trustpilot.com/review/uk.sbeglobalservice.com?stars=1
SBE Ltd (Service Beyond Expectations)Unit A1-A2 Beaver Industrial Estate, Beaver Road, Ashford, Kent, TN23 7SH
https://sbeglobalservice.com/worldwide-locations/
Why nobody is discussing this?!
I decided to keep this phone but this may be the last Xiaomi phone that I purchased.
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They responded to your review left on trustpilot....
I dunno...they don't look like a complete "scam" you are making them out as...there are tons of positive reviews among the completely negative -- that isn't so likely if it was a complete scam. It sucks they were given your information and details, but I don't know how they would function (as a repair/replacement company) without some of that information...
simplepinoi177 said:
They responded to your review left on trustpilot....
I dunno...they don't look like a complete "scam" you are making them out as...there are tons of positive reviews among the completely negative -- that isn't so likely if it was a complete scam. It sucks they were given your information and details, but I don't know how they would function (as a repair/replacement company) without some of that information...
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Thanks for popping in. Some of those positive reviews on Trustpilot do look fake. FYI Trustpilot can be played and many shady companies do it... daily. Also, would you write poems in reviews of the repair centre after they just did their job? I would still be upset at the manufacturer that the item broke in the first place and I had to go through a warranty claim.
I have read hundreds of reviews last night and I truly feel for people crying out their stories. They cannot all be wrong or coincidental as there is a pattern that I know full well as I learned the hard way. I lost my property and after months of chasing got another device with a different issue (somebody else's return). I sold it privately to minimise loss and moved on but many are naive enough to send it back to them again to get scammed a second time.
I am just trying to make people aware that this practice exists. Do not get scammed folks. Do your research. Peace!
Maybe the online chat was a chatbot and got the reason for return wrong. Or maybe it's Xiaomi UK's policy to have all phones returned, where the customer has changed their mind, to have the phone inspected to ensure it's still in as new condition.
Whatever the case Xiaomi UK are within their right to nominate any company to act as their service centre agent, and as such are well within data protection laws in sending relevant customer details to any third party company chosen as their agent to act on their behalf. It's exactly the same as passing on your details to a courier to deliver the phone, and I don't see any complaint about that. You will have scrolled passed something telling you these things when skipping past the Ts and Cs.
There does not appear to be a scam, nor has anything illegal happened.
It's just unfortunate that Xiaomi UK have chosen such an apparently disreputable company to act as their service centre.
Robbo.5000 said:
Maybe the online chat was a chatbot and got the reason for return wrong. Or maybe it's Xiaomi UK's policy to have all phones returned, where the customer has changed their mind, to have the phone inspected to ensure it's still in as new condition.
Whatever the case Xiaomi UK are within their right to nominate any company to act as their service centre agent, and as such are well within data protection laws in sending relevant customer details to any third party company chosen as their agent to act on their behalf. It's exactly the same as passing on your details to a courier to deliver the phone, and I don't see any complaint about that. You will have scrolled passed something telling you these things when skipping past the Ts and Cs.
There does not appear to be a scam, nor has anything illegal happened.
It's just unfortunate that Xiaomi UK have chosen such an apparently disreputable company to act as their service centre.
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You must be mad thinking that was a chatbot.
It's obvious you did not read the reviews of the people who had their property stolen/damaged/not adequately replaced/ money extorted.
In the UK, you need to consent to your details being passed to a third party otherwise, it will be a data breach. A courier or postman cannot be compared to any Ltd. company.
You've completely missed the point so I edited the original post to make it clearer.
EOT.
Fostel said:
You must be mad thinking that was a chatbot.
It's obvious you did not read the reviews of the people who had their property stolen/damaged/not adequately replaced/ money extorted.
Also, you are wrong about UK law. You need to consent to your details being passed to the third party. A courier or postman cannot be compared to any Ltd. company. You are free to send them your devices if you will.
You completely miss the point so I edited the original post to make it clearer.
EOT.
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You gave no info either way to indicate if the online chat was real or a bot. I only gave that out as a possible cause of why Xiaomi thought you wanted to return the phone because it was broken.
I've done numerous data protection courses in the UK for various companies of worked for. I know they don't need to ask your permission. As said previously this fact would have been buried in the T's and C's.
Xiaomi UK have obviously outsourced the service centre repair work to SBE Ltd. (Along with many other manufacturers) They have the right to forward relevant information to SBE to allow SBE to do the required work on their behalf.
It is exactly the same as when the phone was delivered. Xiaomi do not deliver themselves, they outsource the work to a delivery company. In order to do this, they have to give your details to the delivery company. In order for SBE to perform their duties for Xiaomi, they too require details of Xiaomi's customers they are performing the service for.
Xiaomi (and all other manufacturers) are not allowed to send customer data that is not relevant, but they are allowed to pass on data that is relevant and required to allow SBE to do the services they are contracted to perform.
The unfortunate part of all this is that it's not financially sensible for these manufacturers to have their own dedicated UK service centres. I would guess that almost all manufacturers use SBE Ltd. because their is no other company in the UK that can compete with the scale of work SBE can do. So as customers in the UK, if you have a problem within the warranty period, you have no choice but hope SBE get it right with your phone.
Now to get the point. In your case, your contract was with Xiaomi. If SBE had stuffed up your phone, whilst working on behalf of Xiaomi, then that would be between you and Xiaomi to work out. It would be Xiaomi's responsibility to deal with SBE. If Xiaomi's contractors are incompetent, that is only Xiaomi's problem to deal with.