i just want to inform anyone who bought his phone via Amazon, even at normal price and on release day like myself, will not have warranty, even though EU law strictly says that there is a minimum 6 month manufacturer's warranty that is mandatory. today i received this quoted text from after sales after they already approved my case as production error:
QUOTE
Good day!
Jin here. Thank you for reaching back to us.
I am very sorry to hear about what happened to your OnePlus phone. We have already approved your service request. Our Service Center has sent you the shipping label, and DHL will come over to pick-up your parcel very soon.
About the warranty, although you bought your phone from the Amazon website, we would like to inform you that we only cover the warranty for the OnePlus products which are bought from our authorize/official resellers, or from our official OnePlus website.
After a thorouh review, the purchase you made from Amazon is not an official reseller of OnePlus. Thus, the next repair of your phone will require a payment.
Because the final price is depending on multiple factors:
1. Cost of spare parts
2. Tax
3. Shipping
4. Handling Fee
We are unable to provide an accurate number on the repair fee. The final repair fee will be given upon arrival and inspection at our service provider.
END QUOTE
for this i don't have to copy my data over hours to have a backup and be 10 days or more without my device, without knowing the price beforehand (vibration motor replacement should be possible to predict at least roughly)
i shall order and pay the motor with my local repair shop of my trust and have the device back within the hour and fully working for probably less money.
i just want everyone to know about this "questionable" business conduct and what to expect.
i shall copy paste this in various forums like XDA, REDDIT etc.
Here is some info: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm
Under EU law you have to decide which warranty you want to invoke. In general your first contact should be the trader where you bought the phone, in your case Amazon.
Also, did you buy in a country where Amazon is the official partner of OnePlus or did you buy from a Amazon Marketplace trader?
Yeah, my first OnePlus device was the OP5 and I heard that last year. It's good to let people know from time to time but this is well known overall that OnePlus only warranties their phones purchased from their site (and don't know who is an authorized reseller). If you buy off Amazon then you need to get their protection plan if it's offered on the OnePlus.
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
OnePlus doenst have to cover your warranty, but amazon has to.
techlogik said:
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
Click to expand...
Click to collapse
My assumption would be he may not live in a country where you can buy OnePlus. There is no other reason to purchase from Amazon IMHO. Their prices on phones are usually a LOT higher for phones that cannot be attained by folks in some countries.
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Contact Amazon about warranty
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
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Click to collapse
I've bought items before from Amazon and have been reffered back to the original company rather than Amazon replace it. It depends on the item.
Sent from my ONEPLUS A6003 using Tapatalk
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Click to expand...
Click to collapse
Recently, the Amazon support policy has changed. The article is replaced only if there is no authorized service center in the country of sale. Otherwise, Amazon will be responsible for following the entire repair process and the timing may be long.
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
magnamentis said:
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
Click to expand...
Click to collapse
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
Predator_XxX said:
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
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Click to collapse
That would depend on the fact that the phone was tampered with, if there are no signs of tampering, and it is infact a manufacturing problem from oneplus, then yes, oneplus should accept responsibility regardless of the fact that it was bought from a reseller, as in the end it was OnePlus who manufactured the phone and got paid for it. However, if there are clear signs that the phone has been opened and tampered with, then OnePlus is right to refuse warranty.
chakra said:
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Click to expand...
Click to collapse
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
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Click to collapse
manasgirdhar said:
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
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Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
biohaz55 said:
Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
Click to expand...
Click to collapse
Yes, and I agree, I am in the UK as well BTW. But that is not always the case, for example I bought my old phone from carphone, and when it developed a fault, they sent me to HTC to sort it out, and HTC didn't kick up a fuss. It's just oneplus's response to this that's annoying me. If th supplier/reseller sends it to OnePlus anyway, why can the end user not do the same, saving a good deal of time in the process?
about tampering and similar topics:
in my case oneplus, after reviewing all the logs i sent to them on request and looking into it the ADMITTED a production error and
the only reason why they don't give warranty is that i bought from amazon.
why not buy from oneplus?
no specific reason, since when does one have to justify the store where he buys things as long as the store is reputable and not known to sell stolen stuff etc.?
i'd say that 90% of all goods are purchased from stores that are not owned by the manufacturers.
i bought from amazon because i buy anything i can from them hassle free for years and it's mostly about ease of use and that the courier knows me, my address and so on. it's simply a well established relationship with them.
even if i purchase a new phone on day 2 from a friend who bought it form oneplus they have to provide warranty, in fact oem warranty has really nothing to do with the place of purchase. just think about anything else you purchase wherever you find and like it.
these are simple tricks to reduce responsibilities and to make cash with faulty products.
after all the details should not matter. they deliver a new device to whoever and after one months want money to repair their own fault
after they approved/admitted the fault. all the rest is kind of blabla.... it's faulty, it's new, it has ben purchased at full price from serious
website.
if they think we should not buy from amazon then why do they sell thousands of devices to resellers even before the official release?
or does anyone think that all those thousands of devices on amazone were available on release day without oneplus knowing?
they must have shipped shiploads of devices to amazon resellers worldwide, hence it's all excuse talk and since the devices cost now between
520 and 650 euros that's not acceptable anyways. no cheap thing that has been purchased through dark channels.
What state do you live in? CA has protection for consumers. Ask them to point you to their written policy stating those purchases are not covered under warranty, if they produce a link read it carefully looking for holes. If they are covered contact Amazon and ask to show you where in their product placement it says .... The policy... If it does not Amazon should take it back as they sold it under a bait and switch scheme.
Sent from my ONEPLUS A6003 using Tapatalk
Related
I don't normally bother getting insurance when I get a new phone, but considering I just spent close to £500 this time I'm thinking it might be a good idea. Unfortunately Handtec (the company I bought the Touch Pro from) didn't offer me any insurance with it and I've enquired with my credit card company if purchases are insured because I know some credit card companies offer this service - unfortunately mine doesn't!
So does anyone in the UK know how to go about getting my Touch Pro insured against loss/theft/accidental damage for the next year or so, and what would be a reasonable price to pay?
OK never mind, I've just been doing some googling. I found several sites that wanted £7.99 a month (probably all the same company as they all had very similar wording) which seemed quite expensive even though they all give you a free battery after a year (another reason why they're probably all the same company).
Then I found Gizmoguard: They only want £24 per year and are underwritten by AXA so I chose to go with them. The only slight glitch is that they only insure items up to a value of £500 and most sites are selling it for more than this. I don't think this will be a major problem though, even if you paid slightly more than £500 for it, they should still give you £500 back so you wont be too much out of pocket if you need to claim.
A lot of people don't realise that their phone is often covered on their household insurance. Even when lost/damaged/stolen while out and about.
finisterre said:
A lot of people don't realise that their phone is often covered on their household insurance. Even when lost/damaged/stolen while out and about.
Click to expand...
Click to collapse
Very true but the excess could be quite high. Mine's not, but I have to specifically inform my insurer of any items worth over £500 that will regularly be taken outside the house. Then they up the premium by about 50p per month...
It says in the Gizmoguard FAQ that
7)Are there any items you cannot cover?
The maximum cover for any one item is £500. You cannot insure an item with a value of over £500 with Gizmoguard.
We cannot cover mobile phones.
Did you still manage to insure your phone?
I just checked on that site and it covers blackberrys and ipaq's so would presume it would cover the Touch Pro
mtbmtbmtb said:
It says in the Gizmoguard FAQ that
7)Are there any items you cannot cover?
The maximum cover for any one item is £500. You cannot insure an item with a value of over £500 with Gizmoguard.
We cannot cover mobile phones.
Did you still manage to insure your phone?
Click to expand...
Click to collapse
As duke748 just (sort of) said, the Touch Pro isn't a mobile phone! It's a PDA with a "phone" feature
Although I've already purchased a policy, I have just sent them an e-mail to make sure that my cover is definitely valid cos I did pay more than £500 in total for mine, but I bought it from Handtec bundled with TomTom software and my argument is that the device on its own without the software is sold on the same site for less than £500 (just about). Seeing as it's only the device that I want to insure, and not the software as well, I should be OK. I told them to cancel my policy and give me a refund if I'm not covered, but I don't see why I shouldn't be.
I asked them:
You say you don't cover mobiles, but you do cover Blackberry. Do you insure other smartphones besides Blackberries? Eg the HTC Touch Pro?
Click to expand...
Click to collapse
And got back this response by email this morning:
No sorry we do not cover smartphones, we cover blackberries and other devices that have the function of a mobile phone but not mobile phones that have other functions.
Click to expand...
Click to collapse
I guess the question is, when is a device a phone with PDA features (not covered), vs a PDA with phone features (covered). As the Touch Pro is probably one of the most advanced smartphones in terms of non-phone features, and definitely more PDA-featured than a Blackberry, it's not obvious to me that it's a "phone with PDA features" - but with insurance it pays to be unambiguous otherwise you'll end up not covered (it's the underwriter's job to make sure that all conditions of the policy are met before paying out so).
zanewilson said:
I asked them:
And got back this response by email this morning:
I guess the question is, when is a device a phone with PDA features (not covered), vs a PDA with phone features (covered). As the Touch Pro is probably one of the most advanced smartphones in terms of non-phone features, and definitely more PDA-featured than a Blackberry, it's not obvious to me that it's a "phone with PDA features" - but with insurance it pays to be unambiguous otherwise you'll end up not covered (it's the underwriter's job to make sure that all conditions of the policy are met before paying out so).
Click to expand...
Click to collapse
Hmm... I just checked my e-mail and I got this reply:
Hello
Thank you for your e-mail.
If you are happy to cover your item without the software/accessories so that the total value insured is £500 or less then that is fine to do this and you would not be affected in the event of a claim.
We trust the above will prove to be satisfactory however please do not hesitate to contact us if we can be of any further assistance.
Kind regards
Customer Service
Insurance4Living
JLT | Online - virtual insurance solutions
Click to expand...
Click to collapse
I definitely won't be deleting that message in case I need it in the future
I asked gizmoguard the following:
"I would like to insure a device I have purchased (HTC Touch Pro) and would like to clarify two things:Firstly, I bought the product for £518 although most shops sell for £499. Would this be insured OK for £499 despite the price I purchased at?
Also, the policy mentions that mobile phones are not covered. The HTC Touch Pro is a PDA with phone capibilities - would this pose a problem?."
Their reply was:
"Thank you for your email. Unfortunately we do not cover PDA’s where it is also a phone, however if you contact a specialist mobile phone insurer they should be able to assist you further."
This obviously conflicts with previous posts here so I guess it depends on how you word your queries! I'll be using household contents insurance because nowhere seems anywhere near as reasonable as Gizmoguard.
TheDave said:
I asked gizmoguard the following:
"I would like to insure a device I have purchased (HTC Touch Pro) and would like to clarify two things:Firstly, I bought the product for £518 although most shops sell for £499. Would this be insured OK for £499 despite the price I purchased at?
Also, the policy mentions that mobile phones are not covered. The HTC Touch Pro is a PDA with phone capibilities - would this pose a problem?."
Their reply was:
"Thank you for your email. Unfortunately we do not cover PDA’s where it is also a phone, however if you contact a specialist mobile phone insurer they should be able to assist you further."
This obviously conflicts with previous posts here so I guess it depends on how you word your queries! I'll be using household contents insurance because nowhere seems anywhere near as reasonable as Gizmoguard.
Click to expand...
Click to collapse
I'd be tempted to reply to that and ask why they cover Blackberries if they don't cover PDA's where it is also a phone and see what they say.
After all, do you know of any Blackberry devices that can't be used as a phone? I Don't!
Who has or have directly known anyone that has purchased a third-party insurance/warranty from squaretrade? I ask because I read good things about their warranties but can not find "real" (actual people on this board or elsewhere) who can give testimony for either good or bad.
I purchased a Sprint branded Touch Pro (using it on Verizon) from ebay, and it came in immaculate condition and fully functional as the seller stated. At the time, I thought the squaretrade warranty offered by the seller on ebay was a scam, but for $48 I figured it was cheap insurance. I know sometimes parts fail and as luck has it, the USB charge/sync port failed. I am in no way blaming the seller and am not going to try to scam my money back from them. Verizon will not touch it as it is not a device they sell technically and Sprint won't touch it either as I do not have a line of service with them.
HTC will not warranty it for free as I am not the original purchaser, and offer repairs at an estimated cost at or above what I paid for the device off ebay.
I filed a claim with squaretrade as my warranty states I am entitled to, and they promptly approved my claim and emailed me a pre-paid UPS return shipping label and claim they will have it repaired "usually within five days of receiving the device". I boxed it up, filled out the simple form they required and shipped it off.
Now this being my first time using this company and their service, up to this point I am pleased with them. Their customer service seems to be on par with Asurion and other types of services I have used in the past. I will be more than happy to update this thread when I receive my device back in working order and give a rating here.
Thanks for reading this rather long post, and I ask anyone who has dealt with them in the past to chime in with any feedback, good or bad regarding Squaretrade and their services.
Have you received the phone back yet? If so/if not - remember to update us on this!
I was wondering if you got the phone back from squareTrade yet.
I would like to use them but like you would like to know that there are real people out there who are satisfied with them.
Hey. I've been looking to sell a phone, and I've came across this site. How reliable is this site and are most sellers trustworthy?
bumpo
Swappa is really reliable. I haven't personally sold from it, but most of the sellers seem to be reliable and I've seen some who give their XDA usernames just in case the buyers have any questions.
Of course, there are some shoddy sellers, but that's a given with most sites.
fairly reliable....
most people use their facebooks or equiv. to log in so its rather easy to track. I've listed my previous devices there but to no luck. Its IMHO much easier to sell in forum MP's such as here or other android/computing/reddit forums.
stay away
i cant recommend it and will not buy another phone from it
bought a phone, it was delivered yesterday, seller who has a 7 day return policy, NFC feature doesnt work, and all she is doing is playing games, and hasnt sent me a return label yet
STAY WAY
for those of you who say buy from a seller with good history, i bought the phone from a seller who has 1500 sold listings, below is her reply regarding NFC not working:
"I just read about it. I'm not sure I see any good applications for it, but I'll send the label in the am"
am is over still no label from her and she did reply to my massage. amazing
Ive purchased from Swappa, and have had a good experience. As has been said before, make sure you are purchasing from a reliable seller. If you are making an international purchase, be sure to do your research on the customs laws in your location.
I purchased a Verizon LG G2 at a great price, knowing it works in international GSM markets and was not disappointed!
I just bought a note 3 through swappa. It is defective. Represented as Mint and like new.
Swappa is no help.
PayPal is probably going to be no help.
So it's a gamble.
I'd always buy NEW items and use my credit card on paypal if I ever do it again.
I'd rather use ebay, they at least do something on the buyer's behalf.
As it is I've got a phone that randomly boots about 10 times a day, and out hundreds of dollars.
Yeah, ebay is better for the buyer... and swappa charges the buyer for the privilege of getting shafted.
sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.
I bought a RAZR HD Maxx (Unlocked BL) from swappa about 4 months ago and had a really great experience...the seller replied quickly to questions and shipped the device within a day or two. I cannot vouch for every seller on the site but FWIW I would use it again for sure.
Swappa is kind of hit or miss. There are lots of scams out there. It's actually pretty safe for the buyer as all you need to do is open a claim with paypal. If the buyer says the phone doesn't work but the seller says it does work paypal policy is to side with the buyer, pretty much no questions asked. The process takes time but you'll get your money back. Really not such a good deal for a seller, where you could sell a perfectly good device, the buyer tries to mod it, bricks the device then files a claim. The seller will be SOL with a broken device and no money.
BladeRunner said:
Swappa is kind of hit or miss. There are lots of scams out there. It's actually pretty safe for the buyer as all you need to do is open a claim with paypal. If the buyer says the phone doesn't work but the seller says it does work paypal policy is to side with the buyer, pretty much no questions asked. The process takes time but you'll get your money back. Really not such a good deal for a seller, where you could sell a perfectly good device, the buyer tries to mod it, bricks the device then files a claim. The seller will be SOL with a broken device and no money.
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Click to collapse
Swappa is scamsite. I will never ever use it again. I was scammed by http://forum.xda-developers.com/member.php?u=3505755 He says that his identity been stolen and he didnt know that. Yeah sure. He was selling Nexus 6 but it is his current device somehow. Scum.
I don't know where to go but I recently bought a Samsung s5 paid 180$ but when I got it the phone was completely broken screen cracked to all hell and won't power on unlike the pictures submitted on swappa and I cant check the esn as it doesnt charge. Swappa told me to dispute it but seller insists he didn't send me that broken phone. Am I gonna be out all that money or what? Never had to dispute anything before
It's a definite risk. My first and only time trying to sell a phone resulted in the buyer getting a refund 3 or so weeks later. I believe he purchased the phone and swapped motherboard with a broken one and got a refund. Never again will I waste my time. I'll just let my phone die or give them away as it costs less.
Weighing up whether to pre-order the S7 Edge directly from Samsung or from Carphone Warehouse. My main concern is with potential hardware issues - who would have better customer service at replacing/repairs? Anyone had experience with either?
Thanks
I can say I bought the Gear VR on the site UK came next day so delivery was spot on. Both are going to give you the same warranties and service I would say so its up to personal choice. Got the S4 from carphone warehouse when it came out they were spot on got it releases day etc no hassle
From what I've seen in the small print, no returns from carphone if bought sim free, only an exchange, with samsung uk you can change your mind and return it if you dont like it if purchased sim free
I went with samsung uk cause of this
doodles123 said:
Weighing up whether to pre-order the S7 Edge directly from Samsung or from Carphone Warehouse. My main concern is with potential hardware issues - who would have better customer service at replacing/repairs? Anyone had experience with either?
Thanks
Click to expand...
Click to collapse
I've never dealt with CW before but I recently had to send back my S6 edge to Samsung for a hardware repair and it wasn't exactly a smooth experience but that wasn't down to Samsung themselves. They use an authorised repair centre caled SBE LTD and they are dire. It was sorted out perfectly at the end but it took a while.
That hasn't put me off from ordering my S7 Edge directly from Samsung though:good:
gadgetgaz said:
I've never dealt with CW before but I recently had to send back my S6 edge to Samsung for a hardware repair and it wasn't exactly a smooth experience but that wasn't down to Samsung themselves. They use an authorised repair centre caled SBE LTD and they are dire. It was sorted out perfectly at the end but it took a while.
That hasn't put me off from ordering my S7 Edge directly from Samsung though:good:
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Click to collapse
Boy, did I speak too soon?
Thanks for the help. I think the vague returns/exchange policy from CPW has decided it for me, had a look on their site and it's quite confusing, will just stick with Samsung
doodles123 said:
Thanks for the help. I think the vague returns/exchange policy from CPW has decided it for me, had a look on their site and it's quite confusing, will just stick with Samsung
Click to expand...
Click to collapse
Yep they only accept returns on contract phones from what I read, within 14 days
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
mikey_sk said:
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
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Click to collapse
Thought there must've been a law on this. I guess what we were talking about only applies to instore sales as that's what their FAQ page referred to. Thanks for clarifying
Buying from carphone gives you the added advantage of dropping it off at a store if it needs repairing and often than not they just swap the phone if it's faulty.
mikey_sk said:
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
Click to expand...
Click to collapse
Unopened goes without saying. You can return anything with the seal intact.
I'm talking about opened, not on contract and they only want to swap it for you only. I don't like that
You can send back the goods even if they have been opened as long as all original contents are still with it and its in a resellable / undamaged condition. Be wary to ensure you don't damage the packaging or write on it as this can scupper the refund.
mikey_sk said:
You can send back the goods even if they have been opened as long as all original contents are still with it and its in a resellable / undamaged condition. Be wary to ensure you don't damage the packaging or write on it as this can scupper the refund.
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Yep this is the law of the land, but some companies think their own policies overide it, and they're a pain to deal with. Companies like amazon are a joy to deal with regarding returns in my experience.
Carphone warehouse WONT let you return a sim free phone purchased in store, only option is to exchange it for another, once. They allow sim free to be returned if bought online due to distant selling regulations
Samsung allow a return within 28 days if bought in store or online.
I'm sure no one will need to return though, soon will come those lucky tmobile sons of *itches with their phone reviews today or tomorrow
mikey_sk said:
Buying from carphone gives you the added advantage of dropping it off at a store if it needs repairing and often than not they just swap the phone if it's faulty.
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Click to collapse
I see is this from experience?
lawtq said:
Yep this is the law of the land, but some companies think their own policies overide it, and they're a pain to deal with. Companies like amazon are a joy to deal with regarding returns in my experience.
Carphone warehouse WONT let you return a sim free phone purchased in store, only option is to exchange it for another, once. They allow sim free to be returned if bought online due to distant selling regulations
Samsung allow a return within 28 days if bought in store or online.
I'm sure no one will need to return though, soon will come those lucky tmobile sons of *itches with their phone reviews today or tomorrow
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no terms can override statutory rights. anything purchased over the phone or on the internet/mailorder etc is covered by the distance selling rules. Thats why i never buy anything from a shop, as your stuck with whatever terms they have- EE is a major baddie for this!
---------- Post added at 12:25 PM ---------- Previous post was at 12:23 PM ----------
doodles123 said:
I see is this from experience?
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yes- love or hate them CPW is same as PC World, Dixons etc and they are a reputable trusted company.
I think Carphone are the ones that send out the Samsung website phones from the Carphone warehouse anyway. I know they do it for Google and many other phone manufacturers in UK.
mikey_sk said:
no terms can override statutory rights. anything purchased over the phone or on the internet/mailorder etc is covered by the distance selling rules. Thats why i never buy anything from a shop, as your stuck with whatever terms they have- EE is a major baddie for this!
---------- Post added at 12:25 PM ---------- Previous post was at 12:23 PM ----------
yes- love or hate them CPW is same as PC World, Dixons etc and they are a reputable trusted company.
I think Carphone are the ones that send out the Samsung website phones from the Carphone warehouse anyway. I know they do it for Google and many other phone manufacturers in UK.
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Great thanks for the help, did a quick search and as you said it seems they're generally quite relaxed with just replacing things in store which is a huge plus. Good luck with the new phone!
I thought it was all bs until one morning I stumble my way to the bathroom and while sitting there, barely awake, I opened my phone and the dress was there and I seen it was blue and black, I thoughtlessly changed the page and then did a quick return when I realized what I just saw and when I went back it was white and gold.... Blew my mind..
danieljenkin said:
I thought it was all bs until one morning I stumble my way to the bathroom and while sitting there, barely awake, I opened my phone and the dress was there and I seen it was blue and black, I thoughtlessly changed the page and then did a quick return when I realized what I just saw and when I went back it was white and gold.... Blew my mind..
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W ... T.... F? Lol
the Uk doesnt follow the EU distance selling regulation any more. Now you can return if it's faulty but otherwise it's up to the company whether they give you a refund or store credit.
edit - my bad, for online purchases you can still get a refund but they can deduct from your refund for packaging.
"Not processed" argh.
Hoping it doesn't stay in this state until 7th, I'll get fidgety....
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I'm an owner of a Xiaomi Mi 4C and I have a problem with my display (got some nasty spots from heating probably) and I send an email to Xiaomi EU email adress asking them where from I can buy an original display for it. After more than a month with no answer from them, I forwarded the email to another Xiaomi support email adress and finally I have the answer here... This is the reason why this phone will be my last phone ever bought from a chinese manufacturer...
Xiaomi support answer https://imgur.com/qPawNdX
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i think it is pretty obvious that when you buy a phone from a reseller, and from outside your country, and also being that country China, it is obvious that you totally risk the warranty for getting a cheaper phone....
Also, if you didn't know, Xiaomi don't sell Mi4C outside of china, so for them you are not a client
Yup - when buying Chinese electronics outside of the supported market, there are risks. Those risks are greatly offset by the price.
If you still need a display, GearBest has been advertising OEM replacement assemblies for about 35- 40 bucks.
Please...
http://www.aliexpress.com/item/Orig...67.html?spm=2114.13010208.99999999.510.cXjPom
akrai said:
i think it is pretty obvious that when you buy a phone from a reseller, and from outside your country, and also being that country China, it is obvious that you totally risk the warranty for getting a cheaper phone....
Also, if you didn't know, Xiaomi don't sell Mi4C outside of china, so for them you are not a client
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Calebz said:
Yup - when buying Chinese electronics outside of the supported market, there are risks. Those risks are greatly offset by the price.
If you still need a display, GearBest has been advertising OEM replacement assemblies for about 35- 40 bucks.
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Boys and gurls,
I`m aware of everything you said up and I agree with that. But my main problem is that I just asked them to point me an ONLINE original spare parts seller so I can buy one ORIGINAL display. Thats all i asked from them. So noone from online stores are selling originals by their concept.
chasemyass said:
Boys and gurls,
I`m aware of everything you said up and I agree with that. But my main problem is that I just asked them to point me an ONLINE original spare parts seller so I can buy one ORIGINAL display. Thats all i asked from them. So noone from online stores are selling originals by their concept.
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obviously xiaomi wont tell you to buy to a reseller, the same way samsung wont tell you to buy a replacement of battery or screen in aliexpress...
they don't sell officially spare parts, so the answer will be no or will be take the phone to our official SAT