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The perils of eBay..

Well I figure my first post should be a big moan on the subject of eBay.
I'm currently -£750 waiting on refunds for 2 Galaxy s4 phones that I tried to buy on eBay... the first auction had a slightly dodgy feel but I figured it was worth the risk for the potential of a good deal, turns out I should have trusted my initial gut instinct, about 10 minutes after I paid for it I got a message from eBay saying the listing had been removed as the seller was a compromised account, and that I no longer have to pay for the item. Annoyingly I still have to wait till next week before I can escalate it and get my refund.
Second one seemed a legit deal, seemed like an unwanted upgrade ( I know there is a degree of risk there too but, my last phone was one and I've had no issues), legit photos... item arrived on Monday all seemed in working order, spent all day Tuesday researching which mod to go with, re-learning the whole rooting/firmware/recovery upgrade processes, loading my apps, configuring them all etc , Micro-sim arrived Wednesday, but for whatever reason wouldn't register on the mobile network so I went to the carrier's shop.... I'm sure you all know where this is going, the phone's IMEI is on the blacklist, so I've had to spend the last few hours convincing the seller to refund me, of course I now have to send it back at my own expense and it probably won't arrive till Monday at which point I have to trust he'll refund me in a timely fashion, or I'll have to escalate again..... argh, what a head ache!
I must confess before all this I didn't know about all these possible pitfalls, I wish eBay had some more upfront guidance on risks of the phones being sold being blacklisted, I didn't even know such a list existed, ah well live and learn I guess.
For the limited time I had the phone I was loving it for it's none call related features, I'll just have to buy my next one from a legit source and hope for 3rd time lucky!
Anyhow, hi, hopefully my future posts will be more positive.

Feel sorry for you there buddy... I got mine too from a reseller, but we met upfront. Its been 10 weeks now and my s4 is still kicking. Its really a lot better if you're getting an expensive piece of hardware from a legit source...

tonyr80 said:
Well I figure my first post should be a big moan on the subject of eBay.
I'm currently -£750 waiting on refunds for 2 Galaxy s4 phones that I tried to buy on eBay... the first auction had a slightly dodgy feel but I figured it was worth the risk for the potential of a good deal, turns out I should have trusted my initial gut instinct, about 10 minutes after I paid for it I got a message from eBay saying the listing had been removed as the seller was a compromised account, and that I no longer have to pay for the item. Annoyingly I still have to wait till next week before I can escalate it and get my refund.
Second one seemed a legit deal, seemed like an unwanted upgrade ( I know there is a degree of risk there too but, my last phone was one and I've had no issues), legit photos... item arrived on Monday all seemed in working order, spent all day Tuesday researching which mod to go with, re-learning the whole rooting/firmware/recovery upgrade processes, loading my apps, configuring them all etc , Micro-sim arrived Wednesday, but for whatever reason wouldn't register on the mobile network so I went to the carrier's shop.... I'm sure you all know where this is going, the phone's IMEI is on the blacklist, so I've had to spend the last few hours convincing the seller to refund me, of course I now have to send it back at my own expense and it probably won't arrive till Monday at which point I have to trust he'll refund me in a timely fashion, or I'll have to escalate again..... argh, what a head ache!
I must confess before all this I didn't know about all these possible pitfalls, I wish eBay had some more upfront guidance on risks of the phones being sold being blacklisted, I didn't even know such a list existed, ah well live and learn I guess.
For the limited time I had the phone I was loving it for it's none call related features, I'll just have to buy my next one from a legit source and hope for 3rd time lucky!
Anyhow, hi, hopefully my future posts will be more positive.
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I reccomend this seller, i ve bought 2 S3's from him, all perfect, sealed box and great shipping speed:
http://www.ebay.com/itm/181145259142?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649

Just to top off my day my brother came round and stole my last beer when I was out for a run, fml!
Thanks for the sympathy and recommendation though guys.

Just wondered what you paid for the phones.if you don't mind. How much did you think you were saving over buying from a shop?
Sent from my GT-I9505 using xda premium

Bradden1 said:
Just wondered what you paid for the phones.if you don't mind. How much did you think you were saving over buying from a shop?
Sent from my GT-I9505 using xda premium
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The first one was £370, and was apparently a 32gb model, that should have been my first warning signal as I've since learned the 32gb model isn't for sale in the UK yet.
The second went for £380 and included a 32gb memory card, so I felt like I was getting a 70-80ish quid saving?

I feel for you! Ebay can be a great bargain grabbing experience but there are some sharks lurking about. Hope you get both your refunds and put it down to experience..... I love technology but wouldn't risk not having a backed warranty on an item as expensive as an S4.

gob said:
I feel for you! Ebay can be a great bargain grabbing experience but there are some sharks lurking about. Hope you get both your refunds and put it down to experience..... I love technology but wouldn't risk not having a backed warranty on an item as expensive as an S4.
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Yea I've found a seller who is selling for £410 and providing a valid receipt, I think that's a safe price point to purchase at.

I bought my S4 on ebay last week for £400 incl and it was supposed to be in a sealed box, fully unlocked and an unwanted upgrade.
It was still sealed, but was locked to O2 and the seller insisted that O2 had promised him it would unlock in 3-5 days.
I said I couldn't wait, unlocked it myself & asked for a £25 refund as this was what a shop would charge to unlock it for me!! He gave it to me. :victory:

hotlips69 said:
I bought my S4 on ebay last week for £400 incl and it was supposed to be in a sealed box, fully unlocked and an unwanted upgrade.
It was still sealed, but was locked to O2 and the seller insisted that O2 had promised him it would unlock in 3-5 days.
I said I couldn't wait, unlocked it myself & asked for a £25 refund as this was what a shop would charge to unlock it for me!! He gave it to me. :victory:
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Nice one.
I got my S4 from eBay too. For £370.it was on o2 as well. Got an unlock code from a website for £15 that's permanently unlocked it.
I've been very happy. And lucky in my eBay experiences.
Sent from my GT-I9505 using Tapatalk 2

Up until this happened I'd had 200+ transactions without 1 issue, then 2 back to back....
My S1 was off eBay, was a bargain and has never caused me one issue.
I am however a bit wary of unwanted upgrades after learning they could be blacklisted if they end their contract prematurely, if that happens a year later I doubt there's anything you could do about it.

I was actually worried about buying a FAKE S4, i.e. something else masquerading as an S4.
Do these exist, or is it just me being paranoid?

hotlips69 said:
I was actually worried about buying a FAKE S4, i.e. something else masquerading as an S4.
Do these exist, or is it just me being paranoid?
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They exist.
http://www.youtube.com/watch?v=rpU4CqyNvrs

frrlod said:
They exist.
http://www.youtube.com/watch?v=rpU4CqyNvrs
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Having watching this clip, I was worried for a few seconds until I read the comments!
Mine has all the comments about being fake...no logo, yellow camera....instead the "fake" is the international version! :laugh:

You just have to see if the savings you are getting are more than the risk involved
Sent from my octa-core, badboy S4 using the new Tapatalk 4 Beta
Wanna discover some awesome new apps? Check my thread - http://forum.xda-developers.com/showthread.php?t=2322687

I have wondered about Amazon market sales, whether it is more reliable/secure a method of obtaining a good deal, I wonder does anyone on here have any experience of it?

tonyr80 said:
I have wondered about Amazon market sales, whether it is more reliable/secure a method of obtaining a good deal, I wonder does anyone on here have any experience of it?
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Generally Amazon is more trustworthy than eBay, especially if it says 'fulfilled by amazon' or it's sold by official stores (AnkerOfficial and stuff like that) - you can tell if they have a very high rating and their descriptions are written fluently (you should be able to tell between the chinese/whatever sellers and official stores).
BUT, there are many fakes on Amazon too.

Feel sorry for you buddy. I got mine from a website called Kogan. It costed me 689 AU dollars including shipping fee. It is quite cheap and it arrived a week after i paid. More importantly, it is not second handed or reselling product.

i too purchased an s3 that was an unwanted phone, i had a gut feeling it was dodgy but thought ebay would protect me if it was dodgy
how wrong was i
phone never sent, money gone
all ebay could do was email them as i payed by bank deposit. even police online fraud cant force them to pay back the money and a bank tranfser reversal doesnt work if they deny it
2 months on still trying for refund while there still buying stuff
ended up buying an S4 I9505 off kogan for $620 inc 32gm micro sd and freight couldnt justify paying $460 for an S3 when the S4 was going for that price

Bert02 said:
i too purchased an s3 that was an unwanted phone, i had a gut feeling it was dodgy but thought ebay would protect me if it was dodgy
how wrong was i
phone never sent, money gone
all ebay could do was email them as i payed by bank deposit. even police online fraud cant force them to pay back the money and a bank tranfser reversal doesnt work if they deny it
2 months on still trying for refund while there still buying stuff
ended up buying an S4 I9505 off kogan for $620 inc 32gm micro sd and freight couldnt justify paying $460 for an S3 when the S4 was going for that price
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Yea, PayPal payment protection is a must on eBay, I'd never trust a transaction without it really.
As it is I gave eBay another go as I spotted a deal that looked legit and unlikely to be a bad phone, got myself a new i19505, sealed box and with a receipt, £360. Pretty happy with that! Also got my money back from the 2 other bad deals, yay.

PSA: Amazon is refunding Note 7 accessories that are outside the 30 day return window

I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.

fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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I ordered a sparin tempered glass screen in Aug and a Tanaab tempererd glass in September, Amazon credited me for both

fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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This is amazing, thanks a lot. You're a credit to the community!

They just let me return my Spigen case that was delivered on Aug. 18th. Guess I'll use that to buy a new case for the replacement phone.

I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.

How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?

batsup606 said:
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
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Go to your amazon account orders and click return then state the reason like I dont need anymore if its over the time window then click chat and email them that you no longer need because your note 7 has been recalled again, that is what I did

ronii_lyn said:
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
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Update: I got two emails. The first one basically was like, 'we don't know what you're talking about and to take a screenshot of this forum to see who started spreading false information, but we'll refund you anyways.' The second email, which was sent shortly, said that they were just updated that they will do Note 7 accessory refunds, and that they were sorry for the first email they sent. They've already refunded me the screen protector I bought since I can't really return it. I'll probably send out the four cases I bought this evening or tomorrow.

The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?

I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
StaticMoot said:
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
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Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds

nosympathy said:
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
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I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.

I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.

StaticMoot said:
I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
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I did the chat, could be their e-mail people are terrible lol. Should try the chat.
kbboykin said:
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
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I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.

nosympathy said:
I did the chat, could be their e-mail people are terrible lol. Should try the chat.
I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
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I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.

StaticMoot said:
I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
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They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.

kbboykin said:
They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
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What, they want you to put it in an envelope? That's random. What good will it do them? That's my thinking on all this. Asking for the items back is useless because its not like they can re-sell them. I may just throw the lot in the trash if they keep giving me the run-around and find a different retailer for things.

I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.

chriskerper said:
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
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Finally got it too. But as noted above they ask me to return a used screen protector. For the ones I threw away, I'll just send back the empty box and go from there!

I can also CONFIRM that is true, just got of the phone talking to a Amazon rep and they allow me to return my Spigen case and a wireless charger despite being over the 30 days period. The only thing they didnt allow me to return was the Skinomi screen protector and the reason was that " it came from an outside vendor and need to contact them directly for a refund. I will contact Skinomi to see what is their position. I will post again as soon as i have an answer from them.
I want to say Thanks to who started this thread, you just save me $35 ???

I just did this.
The longest part was finding the Telephone number to call.
I just explained to them that I had the explding phone and they said they knew about it and how did I want my money returned. They did not want the Spigen case back.
Could not have been easier or quicker.

Issue at a T-Mobile Store

Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...

You have to go through Samsung. Unless the devices 15 days or fewer from the time you purchased it from T-Mobile they ain't going to do anything.
Sent from my SM-G930T using Tapatalk

KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
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Call T-Mobile and talk to somebody there.
Sent from my SM-G930T using XDA-Developers mobile app

I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.

Grant H said:
I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.
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I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.

KillerClaw321 said:
I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.
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Imagine that. They have had to replace so many "flagship devices" that its on backorder even though it has been out for like 6 months.

They actually sold a lot of s7 devices and s7 edge due to the replacement of note 7 models and as well promotions recently where they bought one s7, got one free.
Sent from my SM-G930T using Tapatalk

KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
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If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance

kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them. I also asked if they are the people to go to in this situation, he said and I didn't even know "the phone has a 1 year warranty". I completely forgot and I didn't know that they covers stolen devices and other damage other than cracks and water.

KillerClaw321 said:
They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them.
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Thats good.to here

kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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That's actually 100% false. T-Mobile gives you a 1 year warranty with the device, and calling tech support will get you a replacement for $20, or $5 if you have jump/insurance. (Jump/Insurance also keeps the warranty going past 1 year)

kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.

nugzo said:
You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.
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If you bought the phone 2nd hand, will they still replace it under warranty?

Spotting new LG G5 using IMEI SV ?

Hi all,
I would really appreciate your help with a question I have.
I just got my supposedly brand new H830 LG G5 which I bought through e-Bay (top seller of course)
I bought in the recent past an LG G5 from Best Buy but I had to return it because it was the RS988 version, they claimed it will have full support of T-Mobile but it didn't (****ty signal)
Anyway, I just got my new H830 and I noticed something weird, it came without a sticker on the screen.
This made me quite suspicious so I checked some guides and my phone current IMEI SV is 09, from what I understand this means that the phone was reset/had his software updated at least 9 times. Usually a new phone comes with an IMEI SV of 00.
Before I start complaining, I wanted to make sure that I'm not missing anything, do you think the device is refurbished?
Thanks!

Check the manufacturing date...sv is the software revision ... the phone would have been manufactured recently ... so since the original date of manu the device would have already got 9 revs...

I did the same thing the OP did. Bought the phone brand new on eBay a couple weeks ago. Mine came preloaded with Android 7.
How does one check the manufacturing date of the phone?

Skipjacks said:
I did the same thing the OP did. Bought the phone brand new on eBay a couple weeks ago. Mine came preloaded with Android 7.
How does one check the manufacturing date of the phone?
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It's written on the box, or you could contact LG's customer service, send them your IMEI and they'll tell you the phone details.

Thanks!
Mine says manufactured in February 2017 with software version 20c on the label
But the phone has the April 2017 security patch installed and is running 20i (I don't think I did an OTA when I first set the phone up).
Should this be sending up major red flags to me?
I mean the phone I got is working fine and it's a great price. I'm super happy with the phone. But I'll be mildly steamed if I bought it as new and it's not.

Skipjacks said:
Thanks!
Mine says manufactured in February 2017 with software version 20c on the label
But the phone has the April 2017 security patch installed and is running 20i (I don't think I did an OTA when I first set the phone up).
Should this be sending up major red flags to me?
I mean the phone I got is working fine and it's a great price. I'm super happy with the phone. But I'll be mildly steamed if I bought it as new and it's not.
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We're in the same boat, bought the same one.
From eBay, right?
It seems to be legit because the manufacturing date is supposedly February 22nd, but I'm still waiting to hear from the seller and from LG.

fabiansc said:
We're in the same boat, bought the same one.
From eBay, right?
It seems to be legit because the manufacturing date is supposedly February 22nd, but I'm still waiting to hear from the seller and from LG.
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So I just talked to LG (mainly because you freaked me out and made me question the authenticity here)
I used this number 800 243-0000
Took about a minute to get to a real person. He tried to give me lots of superficial info until I said I wanted him to look up the IMEI then he was glad to do that. And he ended up being really helpful.
The LG rep confirmed the February manufacture date for my IMEI. And he confirmed that LG had never refurbished the phone. (That doesn't mean it wasn't refurbished by someone other than LG, but if it was they did a hell of a good job as there isn't a scratch on it and it runs perfectly fine.) The LG rep also said that it wasn't concerning to him that the phone first booted with software version 20i even though the box says 20c because that small security patch probably updated on first boot without me noticing. All in all the LG rep sounded like he reasonably knew what he was talking about and he said my device looked fine on his end and nothing I said gave him any cause for alarm.
The phone had all the stickers on it. The clear anti scratch stickers on the sides and on the screen and on the little part at the bottom that holds the battery, and it came wrapped in the extra layer of clear plastic that wraps all the way around it. Third party refurbishers don't do all that. Only LG does, and per LG this has never been sent back to LG.
I mean I guess it could have been locally refurbished into brand new perfect working condition and repacked into the box and the security seal diligently pealed off and replaced....but that seems unlikely when it could just be sold as 'new other' or 'open box like new' for $10 cheaper.
I also asked the seller about it before I bought it and they said (this is cut and pasted from their response) "This is a brand new sealed model and is the T-mobile model of the phone which is also GSM unlocked. "
So the seller and LG have both told me it's new. and thus the warranty is still in tact.
If your seller was "buyspry" then we bought the same deal.
Also it's VERY worth mentioning that this eBay seller has dozens of phone auctions. Most of them are for used and refurbished phones. So the seller does a lot of refurbished sales. It seems odd that a seller would be truthful about some listings but lie about others.
---------- Post added at 02:44 PM ---------- Previous post was at 02:27 PM ----------
So this is interesting...
https://slickdeals.net/f/10327428-p...tphone-silver-200-fs-ebay?page=10#commentsBox
This is a discussion about a deal this same seller was offering on eBay. But this page of the discussion is about the authenticity of the phones. Some people are saying theirs came with the 20i software (without doing an update) and the security seal on the box cut and repaired with a clear circle sticker over the original security seal.
Mine definitely had that circular sticker over the security seal, but I checked it up pretty closely before cutting it and it looked like the original seal was intact. I guess I could have just not seen a slice in that.
People on Slickdeals seem to think that that might have been done to unlock the phone since it was sold as unlocked. But if the box was opened, it's illegal to sell the phone as 'brand new' and massively against eBay's rules.
I'm gonna reach back out to the seller.
---------- Post added at 03:38 PM ---------- Previous post was at 02:44 PM ----------
And now that I looked diligently at the seller's feedback I see this (dated after my purchase)
LG G5 was not new. Be careful. The T-mobile seal was broken and resealed! Used!
BRAND NEW LG G5 H830T 32GB T-Mobile + GSM Unlocked 4G LTE Smartphone (#352049253484)
Click to expand...
Click to collapse
That's what everyone on the Slickdeals site was saying too. I found photos of the G5 t mobile box with the seal intact and none of them have that extra circular sticker.
So I've changed my mind. I think this phone was NOT new and sealed from LG but was sold as such anyway.
---------- Post added at 04:33 PM ---------- Previous post was at 03:38 PM ----------
And this got worse.
I called eBay to ask about my options here, since if it is fraud I would not trust the seller to refund properly or not play an additional scam like claim they didn't get the phone back.
The eBay rep slipped up and told me that they have multiple reports about the exact problems listed above about this seller. She's not supposed to say that. That's supposed to be proprietary eBay information. But she did.
So this phone does NOT appear to be brand new in a sealed box.

I got my G5 recently from buyspry/ebay too. I also have the clear circle sticker over the T-Mobile sticker. My phone matched everything shown on this unboxing video of T-Mobile G5 from March 2016. I'm not worried about this being used, refurbished, or stolen. Maybe the seller (or their supplier) got a bunch from T-Mobile. T-Mobile stores will purposely cut the seal so people can't return them for fraudulent reasons. So maybe that's what happened here so people won't try to return to T-Mobile for higher value.
Given the Feb 2017 manufacture date, LG and T-Mobile may have decided to clear them out (i.e., sell to wholesaler) in preparation of the G6. Who would've bought a G5 in Feb 2017 given all the negative press of the prior 6 months? It think it was LG's mistake to continue making the G5 that long.

I already became more relaxed and now I'm suspicious again, the fact that he got many complaints are interesting, he just answered me a few hours ago, I'll get back to him.
Here's the thing, we both bought the phone from the same seller, I was BTW on the Slickdeals post as well.
The phone didn't really come sealed, but if you'll look at LG G5 unboxing guides (and more specifically the T-Mobile model) you'll notice that it arrived well.
I'll tell the seller that it didn't come sealed and we'll see how he answers.
Eventually, the biggest evidence for me that it seems to be real is that we all have as manufacturing date the 02/22/2017 and it seems to be the real one according to LG after giving them my IMEI.
Looking forward to hear what you've did to decide what to do

@fabiansc, your original post mentioned "it came without a sticker on the screen". Mine had a clear film, like a screen protector. I didn't notice it until I accidently peeled it while cleaning in preparation for a glass screen protector. The video below of an AT&T unboxing shows the AT&T version has something printed on the screen film. Plus the bar code sticker on back is larger. I think we're lucky the T-Mobile version is unprinted. I wish I was still using it since glass screen protectors don't lay flat on the G5.
Buyspry sold over 1600 of these units and they've been a Ebay daily deal seller many times before. Apparently Ebay has a heavy vetting process of sellers for daily deals. Buyspry was part of the limited list of sellers who qualified for the 20% coupon (now expired) that dropped the price to $191.19. I don't work for Buyspry nor am I affiliated with them. I feel like I got an amazing deal ($200) for a legit device. You can't expect to pay so little (especially on Ebay) without some sort of concession (cut sticker in this case).

HKSpeed said:
I got my G5 recently from buyspry/ebay too. I also have the clear circle sticker over the T-Mobile sticker. My phone matched everything shown on this unboxing video of T-Mobile G5 from March 2016. I'm not worried about this being used, refurbished, or stolen. Maybe the seller (or their supplier) got a bunch from T-Mobile. T-Mobile stores will purposely cut the seal so people can't return them for fraudulent reasons. So maybe that's what happened here so people won't try to return to T-Mobile for higher value.
Given the Feb 2017 manufacture date, LG and T-Mobile may have decided to clear them out (i.e., sell to wholesaler) in preparation of the G6. Who would've bought a G5 in Feb 2017 given all the negative press of the prior 6 months? It think it was LG's mistake to continue making the G5 that long.
Click to expand...
Click to collapse
So you're saying t mobile has extra inventory when the new model comes out. So they sell that inventory cheap. And to keep me from buying it on ebay for $200 and returning it to t mobile still unopened and sealed in the box for full retail they cut the seals so they are officially open boxes (meaning no store would take one back without a receipt).
That makes sense.
Do you know this is T Mobile policy fro a fact? Or are you speculating?
I'm not questioning your logic. This does make sense and makes me feel better even if you're speculating that's what happened. But if you know for a fact T Mobile does that, I'll feel even better.
---------- Post added at 05:29 PM ---------- Previous post was at 05:24 PM ----------
HKSpeed said:
Buyspry sold over 1600 of these units and they've been a Ebay daily deal seller many times before. Apparently Ebay has a heavy vetting process of sellers for daily deals. Buyspry was part of the limited list of sellers who qualified for the 20% coupon (now expired) that dropped the price to $191.19. I don't work for Buyspry nor am I affiliated with them. I feel like I got an amazing deal ($200) for a legit device. You can't expect to pay so little (especially on Ebay) without some sort of concession (cut sticker in this case).
Click to expand...
Click to collapse
My phone is working fantastically. Even if it was opened and updated, I'm totally cool with that. I'd just like to know that up front and not be told it's never been opened. It should be listed as "new other" with an explanation of why the box was open but the phone was new. and 100% unused.
My concern was that the IMEI would suddenly turn up bad 3 months down the road. If it's just a cut seal because they opened it to unlock it or update the software...fine. Just tell me that's what you did before I buy it.
I also didn't realize ebay had a heavy vetting process for certain deals. (Or that there even was a daily deal on this phone). Thanks for sharing that.

Buyspry should've mentioned the boxes were opened to unlock. That's their mistake. Maybe they knew and purposely tried to hide it with the clear sticker. Or maybe a wholesaler opened them to unlock and resealed them, without informing Buyspry. Someone had to open these phones to unlocked them. I've unlocked many LG phones using codes I purchased on Ebay. I had to input the code using the phone dialer app. Who knows if Buyspry actually did the unlocking.
If you read the Slickdeals thread for the BOGO T-Mobile LG G6 deal ($500 rebate direct from LG) that lasted one day, people wrote how store associates cut the seals on purpose. Store managers were afraid this was some kind of scam, because T-Mobile didn't know about LG's rebate offer. People on Slickdeals were pissed because they planned to sell the second phone on Craigslist/ebay/swappa, and cutting the seal hurt the value.

When I use the T Mobile unlock app that comes preinstalled it says the phone is locked. Then it has errors.
I didn't think much of that before because I don't care. I have no intention of leaving T Mobile in the next year.
Would that app error out if the phone was unlocked manually?
You are GREATLY improving my mood, by the way. So I appreciate you adding this additional info about how T Mobile deals with overstock. (I knew it was overstock from the beginning. I asked the seller specifically is that's what it was before purchase and they confirmed)

Skipjacks said:
When I use the T Mobile unlock app that comes preinstalled it says the phone is locked. Then it has errors.
I didn't think much of that before because I don't care. I have no intention of leaving T Mobile in the next year.
Would that app error out if the phone was unlocked manually?
You are GREATLY improving my mood, by the way. So I appreciate you adding this additional info about how T Mobile deals with overstock. (I knew it was overstock from the beginning. I asked the seller specifically is that's what it was before purchase and they confirmed)
Click to expand...
Click to collapse
I get an error too when I try the unlock app. It maybe because I disabled so many apps, include all of T-Mobile's. I don't plan on leaving T-Mobile for a very long time. I'll try an AT&T SIM when I get home later.
Many retailers (any type) get rid of excess merchandise via wholesalers/liquidators. One company buys all of the leftover G5 at once, so T-Mobile doesn't have to worry about having a few dozen or hundred leftovers. Retailers are contractually obligated to sell at prices approved by the manufacturer, so I doubt T-Mobile could sell these phone for $1 each without upsetting LG. A wholesaler/liquidator doesn't follow the same rules. LG (not T-Mobile) could've sold these phones directly to a wholesaler/liquidator for the same reasons.

This morning I popped an old disconnected AT&T SIM into the G5. No error message. The status bar showed showed "searching" for the network name. I then put that AT&T sim in my locked T-Mobile G6. I instantly got an error message saying the phone is network locked and I need to contact T-Mobile. The status bar showed "network locked" for the network name.

Anyone try running Android Pay with this t-mobile unlocked phone? I got an error message saying Android Pay can't be used when trying to add a card.
Does that mean this phone has unlocked bootloader?

So Buyspry emailed me back and said
Dear Buyer,
Please be advised these phones are brand new and have been sealed by the manufacture.
Click to expand...
Click to collapse
So they are full of malarkey, unless they know how to update and unlock a phone that's powered off in the box.
But I do feel better after reading this thread that despite it being an open box it's probably not a huge deal. I still don't like being misled though.
To everyone else who bought from this eBay listing, did yours come with a new T Mobile SIM card? T Mobile usually includes a new SIM card in the box with every phone they sell, even if you already have a SIM. The G5 I got didn't have the card. I wonder if T Mobile opened them to remove the SIM cards when they sold them wholesale so they could be used for other customers.
On that matter, I needed a new SIM because the one I had was a mini SIM, not a micro SIM. So I needed a new one to make my G5 work. I went to the T Mobile store, told them what happened and why I needed a new SIM. They activated a new one for me and sent me on my way at no cost in 5 minutes. This kind of thing is why I'm not leaving T Mobile for the foreseable future. Customer service is outstanding.
I also wondered if T Mobile has to unlock them themselves to sell them wholesale. There are some weird laws around unlocking phones.

Warning & Unexpected Loss Of Warranty For Many !

i just want to inform anyone who bought his phone via Amazon, even at normal price and on release day like myself, will not have warranty, even though EU law strictly says that there is a minimum 6 month manufacturer's warranty that is mandatory. today i received this quoted text from after sales after they already approved my case as production error:
QUOTE
Good day!
Jin here. Thank you for reaching back to us.
I am very sorry to hear about what happened to your OnePlus phone. We have already approved your service request. Our Service Center has sent you the shipping label, and DHL will come over to pick-up your parcel very soon.
About the warranty, although you bought your phone from the Amazon website, we would like to inform you that we only cover the warranty for the OnePlus products which are bought from our authorize/official resellers, or from our official OnePlus website.
After a thorouh review, the purchase you made from Amazon is not an official reseller of OnePlus. Thus, the next repair of your phone will require a payment.
Because the final price is depending on multiple factors:
1. Cost of spare parts
2. Tax
3. Shipping
4. Handling Fee
We are unable to provide an accurate number on the repair fee. The final repair fee will be given upon arrival and inspection at our service provider.
END QUOTE
for this i don't have to copy my data over hours to have a backup and be 10 days or more without my device, without knowing the price beforehand (vibration motor replacement should be possible to predict at least roughly)
i shall order and pay the motor with my local repair shop of my trust and have the device back within the hour and fully working for probably less money.
i just want everyone to know about this "questionable" business conduct and what to expect.
i shall copy paste this in various forums like XDA, REDDIT etc.

Here is some info: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm
Under EU law you have to decide which warranty you want to invoke. In general your first contact should be the trader where you bought the phone, in your case Amazon.
Also, did you buy in a country where Amazon is the official partner of OnePlus or did you buy from a Amazon Marketplace trader?

Yeah, my first OnePlus device was the OP5 and I heard that last year. It's good to let people know from time to time but this is well known overall that OnePlus only warranties their phones purchased from their site (and don't know who is an authorized reseller). If you buy off Amazon then you need to get their protection plan if it's offered on the OnePlus.

Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.

OnePlus doenst have to cover your warranty, but amazon has to.

techlogik said:
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
Click to expand...
Click to collapse
My assumption would be he may not live in a country where you can buy OnePlus. There is no other reason to purchase from Amazon IMHO. Their prices on phones are usually a LOT higher for phones that cannot be attained by folks in some countries.

If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.

Contact Amazon about warranty

Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Click to expand...
Click to collapse
I've bought items before from Amazon and have been reffered back to the original company rather than Amazon replace it. It depends on the item.
Sent from my ONEPLUS A6003 using Tapatalk

Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Click to expand...
Click to collapse
Recently, the Amazon support policy has changed. The article is replaced only if there is no authorized service center in the country of sale. Otherwise, Amazon will be responsible for following the entire repair process and the timing may be long.

good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all

Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk

magnamentis said:
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
Click to expand...
Click to collapse
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?

Predator_XxX said:
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
Click to expand...
Click to collapse
That would depend on the fact that the phone was tampered with, if there are no signs of tampering, and it is infact a manufacturing problem from oneplus, then yes, oneplus should accept responsibility regardless of the fact that it was bought from a reseller, as in the end it was OnePlus who manufactured the phone and got paid for it. However, if there are clear signs that the phone has been opened and tampered with, then OnePlus is right to refuse warranty.

chakra said:
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.

Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Click to expand...
Click to collapse
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus

Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Click to expand...
Click to collapse
manasgirdhar said:
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
Click to expand...
Click to collapse
Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.

biohaz55 said:
Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
Click to expand...
Click to collapse
Yes, and I agree, I am in the UK as well BTW. But that is not always the case, for example I bought my old phone from carphone, and when it developed a fault, they sent me to HTC to sort it out, and HTC didn't kick up a fuss. It's just oneplus's response to this that's annoying me. If th supplier/reseller sends it to OnePlus anyway, why can the end user not do the same, saving a good deal of time in the process?

about tampering and similar topics:
in my case oneplus, after reviewing all the logs i sent to them on request and looking into it the ADMITTED a production error and
the only reason why they don't give warranty is that i bought from amazon.
why not buy from oneplus?
no specific reason, since when does one have to justify the store where he buys things as long as the store is reputable and not known to sell stolen stuff etc.?
i'd say that 90% of all goods are purchased from stores that are not owned by the manufacturers.
i bought from amazon because i buy anything i can from them hassle free for years and it's mostly about ease of use and that the courier knows me, my address and so on. it's simply a well established relationship with them.
even if i purchase a new phone on day 2 from a friend who bought it form oneplus they have to provide warranty, in fact oem warranty has really nothing to do with the place of purchase. just think about anything else you purchase wherever you find and like it.
these are simple tricks to reduce responsibilities and to make cash with faulty products.
after all the details should not matter. they deliver a new device to whoever and after one months want money to repair their own fault
after they approved/admitted the fault. all the rest is kind of blabla.... it's faulty, it's new, it has ben purchased at full price from serious
website.
if they think we should not buy from amazon then why do they sell thousands of devices to resellers even before the official release?
or does anyone think that all those thousands of devices on amazone were available on release day without oneplus knowing?
they must have shipped shiploads of devices to amazon resellers worldwide, hence it's all excuse talk and since the devices cost now between
520 and 650 euros that's not acceptable anyways. no cheap thing that has been purchased through dark channels.

What state do you live in? CA has protection for consumers. Ask them to point you to their written policy stating those purchases are not covered under warranty, if they produce a link read it carefully looking for holes. If they are covered contact Amazon and ask to show you where in their product placement it says .... The policy... If it does not Amazon should take it back as they sold it under a bait and switch scheme.
Sent from my ONEPLUS A6003 using Tapatalk