First off, this thread is a hypothetical. I need advice on the Sprint hardware replacement and insurance claim replacement processes and what they generally entail. This thread may traverse into the murky grey area between the black and white of right or wrong when it comes to insurance phone claims and defective hardware replacement. Please don't waste your time informing me of this or criticizing any possible manipulation of the hardware replacement techniques Sprint will employ should the necessary trigger be made.
I have a Sprint Mogul. I have a SERO account. I will be approaching my 2 year resign and upgrade date this summer. I pay the full $7 total equipment protection/insurance. The Sprint Mogul is now at End Of Life (EOL). Apparently, according to some reports I have seen, reps are telling customers with failed hardware replacement tickets that they can get a refurb'd Mogul (if supply allows) and if not they will get a TP. In addition, now that the mogul is EOL, an insurance claim should technically get you a TP for $50 because the Mogul supplies are dwindling and who really wants a phone that's discontinued anyway.
The question is: What is the cheapest -or- most likely to be successful method for getting a touch pro replacement? I have a ticket open on my phone (with no action taken by me to take the phone to a store for inspection) for some potential radio issues. Thus, there is some past documentation for my phone which lends credibility to some potential hardware issues having been experienced and documented. In all honesty, I have been having some issues with my phone recently but they don't rise to the level of dead ear piece or broken keys which usually equal a traditional hardware replacement. If I call Sprint and say my data speeds are not where they should be and my phone drops and lot of calls, behaves erratically, and loses a charge very quickly - what will the Sprint rep's next course of action be? Send in the phone for testing, at which point a free replacement will be sent ONLY if legit hardware defects are found? Replace with a TP regardless of legit hardware issues being found? Will they send the replacement immediately and then charge you according to results of inspection of old phone? How does this process work? Anyone with experience, please chime in. Conversely, if I would happen to lose the phone I could make a claim and pay the $50 premium. This would most likely result in a TP replacement and I probably would not settle for less.
Finally, there has been some recent litigation against lock-line for its rather shady practice of filling claims with refurb'd phones. Hopefully, the publicity and heat will end this practice.
A class-action lawsuit filed in Miami in August contends that the coverage is deceptive because consumers often receive cheap, used or refurbished phones as replacements. The suit names lock\line, Nashville-based Asurion Insurance Services and Signal Holdings in Wayne, Pa., as defendants. -- Jill Metzler, a spokeswoman for DST Systems Inc. in Kansas City, lock\line's owner, declined to comment on the litigation. DST Systems has signed a definitive agreement to merge its lock\line subsidiary into Asurion Corp.
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Has anyone had experience with this? They have already settled some class action suits based on these practices. I am hoping they have started shying away from refurbs until new bull**** documentation is drafted to get around ripping people off.
Thanks in advance for your experience and/or inside information on how this process works. Please don't reply if you have no valuable information to share and I also don't want to hear any opinions or general thoughts on the undertaking this hypothetical proposes.
okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.
I agree with Whitesox311. If they didn't have Mogul's in stock and couldn't get any, then you might be upgraded, but a TP is still doubtful. They try to upgrade you to a "similar" phone, in other words, whatever the cheapest pda is that they have that is close in specs. You might get a Sprint Touch, possibly a Diamond, but the TP is the most expensive pda they have and their flagship phone, so it is highly unlikely you'll get one.
They will probably have new and refurb Mogul's in stock for a while still, even if it is EOL for retail.
People with the Apache were trying to do this when the Mogul came out and most of them didn't have any luck because they had plenty of Apaches left to give out.
So as long as you have a legit claim, then go through the proper channels, but don't try to abuse the TEP by using it as an upgrade program.
whitesox311 said:
okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.
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I agree with what you say and it sounds realistic. However, one thing has changed since when the TP came out. The Mogul is now EOL. I think the odds are better now than they were in Oct. or Nov. Just today @ PPCgeeks a member posted that he put in a replacement and they sent him a TP free of charge. Even the refurb'd supplies that Asurion and stores have should be drying up eventually. The life cycle of the mogul was shorter than the apache. I dont expect as many units in the retail channel. I have seen other recent reports (only a few) of customers getting TP's because mogul inventory was depleted. It may be wishful thinking on my part but I think that Mogul being EOL definitely helps.
whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance.
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No offense, but this statement shows how little you know or have researched. They have SETTLED numerous class action suits for this very practice. Asurion has already paid for fraudulent and unfair claims practices. There are signs that they are shying away from issuing refurbs in certain instances due to the publicity and lawsuits. It is legitimized in their ToS and EULA but the consumer is fighting back (and winning). So again, what you say sounds realistic but being a former employee of a Sprint store (or whatever) doesnt make you an expert on anything. The factor you keep under valuing is that Mogul supplies (especially at random repair stores) will be drying up now. They have little other option but a TP if they cant source a refurb'd Mogul. Asurion probably has a larger back stock of mogul refurb's though.
Or.....
you can get the best buy htc touch pro for $199, and sell your mogul on ebay for $100-150 and you have done it legit.
It may cost you 50-100 this way but it works.
i guess we got it made on at&t..free warranty and free device upgrade after 3 or 4 warranty exchanges..who needs insurance? just dont break your phone physically (and why would you..because we all baby them) and youll never have to pay for a device again..
whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.
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Umm...Best Buy's insurance on the TP would be 9.99 a month with no deductible. I don't know why the iPhone insurance would be relevant? There are no deductibles for Best Buy insurance, and they do give you a brand new phone.
Worked for me at Puerto Rico... ...Just 50 bucks, no contract extension...
you can do what i did and 2 other people did we had our moguls replace over at ppcgeeks they have a thread about filling out a form and getting a tp here is the website http://forum.ppcgeeks.com/showthread.php?t=53327
I got upgraded to a TP
Well on Sunday, I dropped and cracked my Mogul screen, did a claim on the assurian website, and got a Brand New Touch Pro on Tuesday in the mail. $50 and it did nothing to my contract, no extension. I will be getting the new Palm when it comes out.
Related
So my ultimate goal is to try and get AT&T to give me a new phone - a Touch Pro 2. Silly, I know. But I have known many Fuze owners who got AT&T to offer them Blackberriers or iPhones after dealing with them and a few refurbished phones.
So I'd just like some advice. My 1-year warranty expires November 19th. Do you think it's possible? Or worth it? Have you done it? Any advice? I love my Fuze, but I don't want to spend another year with it when the Touch Pro 2 is out, and I'm not paying 350 dollars just to get it.
Alternative plans? Maybe speculation on when I'll be able to buy it somewhere else cheaper? Just advice in general.
thehyecircus said:
So my ultimate goal is to try and get AT&T to give me a new phone - a Touch Pro 2. Silly, I know. But I have known many Fuze owners who got AT&T to offer them Blackberriers or iPhones after dealing with them and a few refurbished phones.
So I'd just like some advice. My 1-year warranty expires November 19th. Do you think it's possible? Or worth it? Have you done it? Any advice? I love my Fuze, but I don't want to spend another year with it when the Touch Pro 2 is out, and I'm not paying 350 dollars just to get it.
Alternative plans? Maybe speculation on when I'll be able to buy it somewhere else cheaper? Just advice in general.
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AT&T will replace it with another Fuze as long as they're available.
If you want to get out of your contract with AT&T, there should be something in the fine print regarding "if AT&T changes your plan w/o notification, a person can opt out of their contract". The surcharge that they bill changes every month and they establish it so therefore its a change to your contract that they did. They will try to agrue but legally they can't.
AT&T usually charges more for their hardware than their competition.
Another thing you may want to consider is insurance. Its about $7/mo. and if you time it right, you can get an upgrade.
Not likely. My friend did make them upgrade from my tilt to the fuze. It took him nearly 6 months. I do not recommend it but this is what my friend did to upgrade to the fuze.
- You will have to damge your phone in a way they can't tell. Shoving hand sanitizer in the usb or sdhc slot will ruin it but not register any alarms.
- They will send you another one. Wait a couple months... Damage it.
- Damage the second one after a few months
- After that your on your last. Damage it.
Finally they MAY let you pick a new one. I cant say if they will offer the T2 I do know they will offer a Samsung Epix, and/or a Blackberry. FYI: This is fraud. It is illegal. I do not support or have any responsibility for what you choose to do. This is a story. This took about 6 months for my friend to complete. Up to you if you wanna risk your life.
What you do is fraud and illegal. Telling AT&T that the Fuze gets extremely hot during phone calls or internet usage is not. It's true about the Fuze. I think you can get them to take it and send it back via that. And it's not lying - it really does get egg frying hot.
thehyecircus said:
What you do is fraud and illegal. Telling AT&T that the Fuze gets extremely hot during phone calls or internet usage is not. It's true about the Fuze. I think you can get them to take it and send it back via that. And it's not lying - it really does get egg frying hot.
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if you want it hot, enable GPS, wifi, 3G, data connection....
just with GPS + iGo, power draw seems to be between 300-500mAh...
they warrantied mine cause of a wobbly slide.... kinda wiggled some, but everything else worked.... i kind of got hooked up tho... i work at a phone place near a device support center, and we send customers to each other.... so i just wore my work shirt up there, and they gave me no problems... easy to tell i dropped it some...
had a friend warranty his sony when he busted his lcd.... couldnt tell it was busted while it was off, so *someone* unhooked it during a flash, and killed it somewhat... they replaced his phone no problem, and at the retail store... so maybe flash it dead? read something about the microwave trick too... up to u whatever u do....
@ jesusishere WTF?
Scamming a company to get a new device?
It's called FRAUD, it's not acceptable.
You are not a customer but a thief!
See this as your first and FINAL warning.
EqX
Does anybody know if AT&T is starting to exchange the fuze for the new tilt 2. I'm talking insurance exchange or warranty exchange. Anybody know something about it, or they still have the fuze on stock?????
wisocabeza said:
Does anybody know if AT&T is starting to exchange the fuze for the new tilt 2. I'm talking insurance exchange or warranty exchange. Anybody know something about it, or they still have the fuze on stock?????
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They still have the Fuze in stock :/
I called so many times, it's not even funny.
Here's something that might pique your interest. Couple of minutes ago, I saw this thread about people impatiently waiting to exchange their Tilt's to Fuze's. The Fuze was available in the Warranty Department approximately three weeks after it was officially launched.
It was an interesting thread to read. It seemed like many were purposely destroying their Tilt's to get them warrantied to Tilt's again, just to "extend" the warranty period since each warranty carries 90 days. The "best method" suggested was removing the USB cable while updating, and then playing dumb about it, lol.
fuze has a 1 year warranty. let me know if anyone has figured out a way. >.>
It's a nightmare trying to get a replacement through Warranty. I'm on my fourth Fuze now, because I have had legit warranty claims. They decided to upgrade me to a Tilt 2, sent me seed stock instead of a new phone kit, so I have a Tilt 2 without a battery or software. I called about that, they were supposed to send me out my new phone kit with a Tilt 2 in it yet again, sent me a Pure instead. Now I'm waiting for them to send me a battery for the Tilt 2 that I already have cause they don't have any new phone kits in stock for the Tilt 2. Though, I'm kind of tempted to try out the Pure, just because I can't hear anything on my Fuze as is and have some very important stuff coming up with work where I need to be able to hear customers. Ugh, AT&T can be a nightmare to deal with. I'm actually really tempted to switch to Verizon, Sprint, or T-mobile right now.
jjensen0331 said:
It's a nightmare trying to get a replacement through Warranty. I'm on my fourth Fuze now, because I have had legit warranty claims. They decided to upgrade me to a Tilt 2, sent me seed stock instead of a new phone kit, so I have a Tilt 2 without a battery or software. I called about that, they were supposed to send me out my new phone kit with a Tilt 2 in it yet again, sent me a Pure instead. Now I'm waiting for them to send me a battery for the Tilt 2 that I already have cause they don't have any new phone kits in stock for the Tilt 2. Though, I'm kind of tempted to try out the Pure, just because I can't hear anything on my Fuze as is and have some very important stuff coming up with work where I need to be able to hear customers. Ugh, AT&T can be a nightmare to deal with. I'm actually really tempted to switch to Verizon, Sprint, or T-mobile right now.
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I'm on my 4th Fuze as well. How did you get them to even send you the Tilt 2? They just kept on saying it's not available yet.
Just got the right CSR that put it through, and you have to be very nice to them. Just asked about comparable phones, he suggested it - it has to be their idea and recommendation. Still trying to get a battery from AT&T, they say they're out of stock, Warranty called a couple stores close by couldn't find one, but on the website it doesn't say they're out, but it's unlikely they'd send me a new one, heaven forbid. I've got three phones in my possession right now, my screwed up Fuze, a new in the box Pure and the Tilt 2. I'm worried they're going to screw up and bill me for all of them full price, even though they have assured me that won't happen. When I worked in collections years ago for them, saw that happen all the time, even when the phones were sent back in time, it was always a pain to sort out.
Being a ex at&t store manager let me tell you how the XBM (exchange by mail) process works.... If you have a defective device that is within its warrant period which is 1 year from the date that you started your contract at&t will switch it out at no cost to you. The phone cannot be water damanged, or physically damanged (there pretty strict about this). I have had customer who there definition of physical damange was different from what at&t thought and they ended up getting charged full price for the phone. so be very careful. They don't usually take anything that has been dropped or have deep scratches. Basically has to look ok where they can sell it again as a refurb or something. Secondly the only way they will send you out a different device is if you had to same problem with your current one. Its call the 3 strike policy. You can't just ask them for a new one you kinda have to play it off like you can't stand the fact that you keep getting messed of phone of that model. Lastly they will give you options to pick from whatever they have in stock that is the best match for what you have. At times they might not have anything and have no choice but to upgrade you to a newer one. I seen it happen a lot where they just upgrade you to a new device. When the 8300 curve came out a lot of ppl i know was calling in lying to say it was messed up just to get the gps verison 8310 which came out 4 months later. I would't advise anyone to do this unless it is a real problem with the phone. They keep records of every return that you do and can terminate your service if they feel like your trying to cheat them. The tilt two is a great phone tho hard to choose. There's some third party website that i might can direct you too if you want a tilt for a good price but you have to be able to upgrade and sign a two year contract. I got mines for free and just had to sign a contract that's it. And it at&t prorating terminations fees it wasn't big deal for me. thanks
and if i have insurance on the account, i pay $5 monthly, does they still have the fuze on stock.
Chances are that they have plenty of refurbished Fuzes in stock. It's not wise to try to scam the system just to get a new phone to have a new phone. It just makes it harder for people with legit reasons to get theirs replaced.
If you want to do a insurance claim instead of a warrant exchange they are two different things. The insurance is handled by a third party called asurion or something like that. Where warranty exchange is done by at&t themselves. If you decide to go with the insurance claim you will have to pay a $125 insurance deductible which is non-refundable. If you want to do the XBM then you wont have to pay anything as long as your phone is not water or physically damanged. If it is like stated above you WILL be charge full price for the phone they will read you a agreement of the terms and condition before they send out your phone. For both of the process above you have to send back your original device unless for the insurance its lost/stolen. Even if you have insurance and your phone is messed up you still would have to pay the $125.
and yes they more then likely have a lot of fuze in stock still. It would take at least a month or so before they will be getting the tilt 2. They will have some in stock but it would be for ppl with the tilt 2. At&t also has a policy where if its under 30 days you have to take it back to where you got it from before they will exchange it thru the mail. So it would be at least 20 days or so of the release date of the tilt 2 before at&t worries about exchanging that out for ppl with the tilt 2.
cant sweet talk em? "hey baby, lookin mighteh fine... fine as wine *wink*"
At&T Warranty Exchange Unfair
la0xboix7o4 said:
Being a ex at&t store manager let me tell you how the XBM (exchange by mail) process works.... If you have a defective device that is within its warrant period which is 1 year from the date that you started your contract at&t will switch it out at no cost to you. The phone cannot be water damanged, or physically damanged (there pretty strict about this). I have had customer who there definition of physical damange was different from what at&t thought and they ended up getting charged full price for the phone. so be very careful. They don't usually take anything that has been dropped or have deep scratches. Basically has to look ok where they can sell it again as a refurb or something. Secondly the only way they will send you out a different device is if you had to same problem with your current one. Its call the 3 strike policy. You can't just ask them for a new one you kinda have to play it off like you can't stand the fact that you keep getting messed of phone of that model. Lastly they will give you options to pick from whatever they have in stock that is the best match for what you have. At times they might not have anything and have no choice but to upgrade you to a newer one. I seen it happen a lot where they just upgrade you to a new device. When the 8300 curve came out a lot of ppl i know was calling in lying to say it was messed up just to get the gps verison 8310 which came out 4 months later. I would't advise anyone to do this unless it is a real problem with the phone. They keep records of every return that you do and can terminate your service if they feel like your trying to cheat them. The tilt two is a great phone tho hard to choose. There's some third party website that i might can direct you too if you want a tilt for a good price but you have to be able to upgrade and sign a two year contract. I got mines for free and just had to sign a contract that's it. And it at&t prorating terminations fees it wasn't big deal for me. thanks
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My husband’s Motorola Tundra was in his pocket. The phone started to burn him while it was in his pocket. There were no incoming calls. He immediately removed his phone and set it down for about thirty minutes. He tried to power the phone up but to no avail. I called AT&T to exchange the phone since it was only about eight months old.
I was told by the Warranty Exchange department that if there were any liquid damage the warranty would be void. Upon looking at the litmus indicator I noticed there were pink speckles. I did not want to pay for a phone that was obviously defective and not abused by my husband.
Therefore, I called AT&T again and explained again that the Tundra was not exposed to water. The representative told me that nothing could be done by AT&T until my next billing cycle when the new phone would be charged to my account. I was told not to worry and go ahead and send the phone in and a Commitment Call would be made to clear up the situation on the next billing cycle if AT&T did not hear from me.
I did receive the new Tundra and returned the damaged phone. The damaged phone was returned to me indicating that the liquid damage indicator was removed. I DID NOT REMOVE THE INDICATOR! I was charged $210.
In the meantime, I called Motorola. The Motorola technician told me that the litmus paper could have been activated by a leaky battery.
I telephoned AT&T today and the $210 was reduced by half. I spoke with three levels of representatives indicating that I did not feel paying anything was acceptable by me based on the principle of this matter. Our original Motorola Tundra was only eight months old and obviously defective. I feel that AT&T is basically accusing me of being dishonest because the liquid damage indicator had pink speckles. What other alternative did I have but to send the phone in since we use it in our business. I accepted the reduction for the cost of the new Tundra with hesitation. It is not so much the money but the principle of this issue. I am a very dissatisfied customer.
They're horrible about running over people. I never understood their reasoning... I would see people get full out replacements for nothing, when they hardly ever paid their bill and had like ten charged off accounts, then on the other hand, you would have customers that had been with them ten years through the various names and such, always paid on time, they wouldn't do anything for them. Dollar is number one for AT&T, as with any company, but their practices are kind of screwy, you are at the mercy of whomever you speak to. I got lucky I got a noob. He wasn't burned out yet and I was very patient and nice to him, he genuinely wanted to help. If you get someone that's been there for years, they've been long hardened and are difficult to deal with - they just want to meet their stats and get their shift over with. Call center location can also have something to do with it, people are different in different areas. I would have customers call up, ask which call center I was located and hang up if it wasn't the one they wanted. Then again, I would have people ask which call center I was located at wanting to kill me, too... Anyway... The people don't generally don't care what's right, it depends on how you deal with them, you have to kill them with kindness, you're at their mercy, not really AT&T's. I would still fight for that full credit, too, but kill them with kindness. Customer care can credit more than collections can, and are more apt to hand it out. If you have to go through Warranty for it, that one's generally alot harder, they tend to be a pain in the arse.
I got Warranty to credit me $50 bucks today for a battery which I had to order through the site and they reimbursed me since they couldn't obtain one for me. One day soon hopefully I'll be using my Tilt 2, it sure is a purty paper weight right now.
I'm actually waiting for the Tilt 2.
I'm on the 4th FUZE, and the last time I spoke to them. They said the next time I run into an issue, they should be able to swap out the FUZE for another phone.
I'm still having the same issue with the 4th Fuze, tons of dropped calls.
I'm holding off calling because I really want the Tilt 2. From what I have been told by people on this forum, and the people at AT&T usually the excahnge group gets refurb phones in about 30 days after the release date.
Now the confusing part is... would the release date be the 8th, when the phone hit the Premiere site, or the 18th when it hit the retail channels.
I'm waiting patiently...
Well if i was at&t i wouldn't have to worry about any XBM until 20 days after the release date. I would go by the 8th one b/c if ppl who had there tilt 2 for more then 30 days and have a warranty issue with them at&t would have to switch them out since it is past the 30 day period and under the 1 yr warranty. I would wait a lil longer to be on the safe side unelss your happy with gettin another fuze.
la0xboix7o4 said:
Well if i was at&t i wouldn't have to worry about any XBM until 20 days after the release date. I would go by the 8th one b/c if ppl who had there tilt 2 for more then 30 days and have a warranty issue with them at&t would have to switch them out since it is past the 30 day period and under the 1 yr warranty. I would wait a lil longer to be on the safe side unelss your happy with gettin another fuze.
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I'm FUZE'd out.
Maybe i'll call the 10th and see if they have any TILT2 in stock.
I have had six (6) warranty exchange Fuzes over the last four months. This was for a legit warranty claim.
During my call last week the CSR suggested I get a Tilt2 instead of another Fuze.....then the CSR found out that the Tilt2 was not in stock. The CSR had no idea when the Tilt2 would be in stock and suggested calling each week on Wednesday.....why wednesday?
Anyway, A brand new Pure appeared at my door step today......I called ATT about the appearance of a new phone. Apparently, the CSR sent me the Pure as a replacement device.
I don't want this device and will be returning it for a Tilt2, when they have it in stock.
Molal said:
I have had six (6) warranty exchange Fuzes over the last four months. This was for a legit warranty claim.
During my call last week the CSR suggested I get a Tilt2 instead of another Fuze.....then the CSR found out that the Tilt2 was not in stock. The CSR had no idea when the Tilt2 would be in stock and suggested calling each week on Wednesday.....why wednesday?
Anyway, A brand new Pure appeared at my door step today......I called ATT about the appearance of a new phone. Apparently, the CSR sent me the Pure as a replacement device.
I don't want this device and will be returning it for a Tilt2, when they have it in stock.
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Have you called today (wednesday)?
g2tl said:
Have you called today (wednesday)?
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If your phone that you want is not in stock they will send you whatever that is close to it.
Hello. So I have had my Touch Pro 2 since it came out and the HD2 since it came out as well. I managed to talk my girlfriend out of her iphone and gave her my Touch Pro 2 over a year ago and have had her on my account on a second line. I have always had insurance on both phones. I almost filed a claim on my HD2 about a month ago because you have to "bend" the usb cord to get it to charge but didnt get around to it. Today apparently mygirlfriend managed to break the TP2 by stepping on it. And I want to attest to HTCs build quality because both of these phones have had more than 9 lives. So I was going to file a claim on the TP2 and my girlfriend is trying to convince me to file the claim on the HD2 and get another HD2 so she can have my old one. She "hates" the TP2 and loves my HD2. Other than some possible moral issues does Tmous have any way of knowing that we would then have two HD2s? On the same note I doubt they even make the TP2 anymore so would they let her choose something else? i paid full price for both of these phones which was a pretty penny when they came out. I could go on about how Tmous royally has screwed my with a second contract as my moral validation but I won't.
As a side note, we are paying about $150 a month for "flex pay" with only 750 minutes shared between us because my credit isn't the best. I have really been looking for some sort of other prepaid or no contract solution...
Any news on this?
Did Tmo ever find out?
My friend Jake had the same issue with his phones, and filed a claim on the better one and got away with it. So I don't see why you wouldn't be able to do the same. Hope that helps answer your question.
Has anyone in here ever deal with cellhub when buying ur G2X?
They have the phone on sale for $69.99 and I'm looking at a possible buy here if they r legit.
Ur input will b great appreciated.
Sent from my HTC Vision using Tapatalk
They are scum of the earth!
Basically I went through 2 G2X's with them. It wouldn't have been so bad where it not the fact that it took about a week to ship the phone to them and get it back and by the second one, I was worried that I may not want to keep the T-Mobile service so I just gave up and decided to buy locally. The problem was that Cellhub wanted a restocking fee for the SECOND defective phone of $25, then they charged me $10 for the pleasure of having to send the brick of a phone back, AND I had to pay for shipping($15). So dealing with that much hassle with Cellhub on a phone that is known to be defective (Come on, we all know this, the issues this phone has given me led me here) is just not worth the "savings" you'd get. I wasted $50 on literally nothing thanks to cellhub. A week later I went to a local T-Mobile store and it looked like Cellhub somehow screwed me over with Tmobile and I wasn't allowed to get the phone for the upgrade price. So if I wanted it at the store it would have cost me full price! Basically Cellhub was trying to blacklist me with T-Mobile. T-Mobile was great and we cleared it up (seriously, best Customer service for cell phones, I really hope At&t is denied to purchase them), but it soured me from ever buying from cellhub or even hinting at someone to buy it from there. If I could prevent one person from going through the hell I went through, I will be more then happy to write my story down.
I just placed my order.Let's c what kind of dirt they give me.If phone don't get shipped out today I'm cancelling my order.
Sent from my HTC Vision using Tapatalk
My experience has been fine. They have done everything they've said for me.
They sent me my first return w/no problems. The 2nd return, they deferred to T mobile. But he was nice about it, explaining that that is the process. He made sure I had no questions. Also made it a point to tell me to get back to them if I had any problems with the 2nd return. The credit for the free activation won't show for three months or so.
I did have to pay for next day both ways, but that was my idea and my decision. They were gonna send it 2 day. I had a loaner from T mobile that was crap and did not want to wait a week.
I'm not sorry I went through them myself. I would do it again. They are selling this phone for a good price. I always get a real person quickly, which I love. It isn't their fault I've had problems. My daughters G2X is problem free.
It must suck to be an authorized G2X DEALER right now. There sure are a lot of returns.......never mind the standard BS that is sorta inevitable. But I can personally recommend cellhub. Of course I try to be uber friendly and respectful. You definately get what you give.
ickster said:
My experience has been fine. They have done everything they've said for me.
They sent me my first return w/no problems. The 2nd return, they deferred to T mobile. But he was nice about it, explaining that that is the process. He made sure I had no questions. Also made it a point to tell me to get back to them if I had any problems with the 2nd return. The credit for the free activation won't show for three months or so.
I did have to pay for next day both ways, but that was my idea and my decision. They were gonna send it 2 day. I had a loaner from T mobile that was crap and did not want to wait a week.
I'm not sorry I went through them myself. I would do it again. They are selling this phone for a good price. I always get a real person quickly, which I love. It isn't their fault I've had problems. My daughters G2X is problem free.
It must suck to be an authorized G2X DEALER right now. There sure are a lot of returns.......never mind the standard BS that is sorta inevitable. But I can personally recommend cellhub. Of course I try to be uber friendly and respectful. You definately get what you give.
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So far so good.We'll when the phone arrives.
If you get a working phone CellHub would appear to be great. But a TRUE measure of a company is how they handle returns. I had a defective Core i7 980x (a $1,000 processor mind you) and Newegg did a cross ship without charging me on the new one sent in, all I had to do was send in the defective CPU. The whole process took 2 days and I recieved a return shipping label for the defective product. THATS how you handle returns. Cellhub is a joke by comparison. A true measure of an online store is how they handle returns, not sales. Cellhub is not there for you after the sale, so I would avoid them.
Cellhub vs Newegg is not a good comparison, because Newegg offered ****ty customer service when it first started too, only until a few years ago they got a lot better in order to compete with amazon's customer service.
I bought my G2x from cellhub they are okay. I was very lucky to be one of the few to receive a non-defective unit. So hopefully you will get a non-defective device. But since G2x has so many quality control problems I would not have bought it from cellhub because if anything is wrong with it you would have a headache with the return (any online retailer that is). I would have suggested you to get it a local tmobile store because you can drive to the store and ***** at them versus an online retailer you cant really do that much.
I ordered 2 cell phones from Cellhub about 6 years ago. First issue was that I was switching carriers and porting my number. I was assured that my old phone would work until I got the phone and had it switched myself. Not so, the numbers were switched immediately before the phones shipped and my wife and I had no phone service until our phones came in over a week later. One phone was fine for 2 years until we quit using it. The other was an obvious refurb that they honored with the 1 year warranty, but I had to send it in for repair through whatever service they used. I had to send it in twice times for different issues. First was it stopped installing anything I had bought and downloaded, which I dealt with until the bluetooth stopped working. After that the screen died. Then 3 days after my warranty expired the keys quit working and I was out of luck. They wouldn't do anything about it even though it was obvious there were issues with the phone before and I had sent it in twice before for a couple weeks each time. Not that I expected that they would do anything even though it was three days, but it did guarantee I will never go back.
Hope your experience is better and that they have improved since then.
They haven't...
Sent from my LG-P999 using XDA Premium App
Well, I knew what the return terms were when I bought them. I made sure to check the return policy. So the return shipping, while I see your point, wasn't really an issue for me.
I'm more concerned with how much of a fight it is to make the return. They exchanged the first one quickly and with no hassles.
I knew that going mail order was a bit risky. But as I said, I've been pleased with cellhub. From my experiences with them, they've been very helpful and professional.
rauelius said:
They are scum of the earth!
Basically I went through 2 G2X's with them. It wouldn't have been so bad where it not the fact that it took about a week to ship the phone to them and get it back and by the second one, I was worried that I may not want to keep the T-Mobile service so I just gave up and decided to buy locally. The problem was that Cellhub wanted a restocking fee for the SECOND defective phone of $25, then they charged me $10 for the pleasure of having to send the brick of a phone back, AND I had to pay for shipping($15). So dealing with that much hassle with Cellhub on a phone that is known to be defective (Come on, we all know this, the issues this phone has given me led me here) is just not worth the "savings" you'd get. I wasted $50 on literally nothing thanks to cellhub. A week later I went to a local T-Mobile store and it looked like Cellhub somehow screwed me over with Tmobile and I wasn't allowed to get the phone for the upgrade price. So if I wanted it at the store it would have cost me full price! Basically Cellhub was trying to blacklist me with T-Mobile. T-Mobile was great and we cleared it up (seriously, best Customer service for cell phones, I really hope At&t is denied to purchase them), but it soured me from ever buying from cellhub or even hinting at someone to buy it from there. If I could prevent one person from going through the hell I went through, I will be more then happy to write my story down.
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So you wanted to exchange a defective phone and Cellhub wanted to charge you $25. restocking, fee, $15.00 shipping, AND $10.00 (for what?) for a total of $50.00 for an exchange.....for a defective phone....that was still under warranty?? Boy, I'd be pissed off.
Hence my hatered of cellhub, I spent $50 on nothing. I filed a complaint with the Better Business Bureau in long island against them. Cellhub is pure scum.Avoid!!!!
Sent from my LG-P999 using XDA Premium App
I bought a brand new Motorola Photon Q at FULL PRICE from Sprint a few weeks ago because I do NOT believe in contracts and remain contract free.
My phone shuts off every time I touch the Lock Screen button on top or when I BEGIN to slide out the QWERTY keyboard. (NO drops, cracks, scratches, water damage, abuse, etc verified by Sprint store)
I have the $11 a month Total Equipment Protection.
First, they can't fix my phone at the Sprint Corporate store.
Then, the want me to wait THREE BUSINESS DAYS for a REFURBED phone because the Sprint Corporate Repair Center does NOT have any in stock.
Lastly, the manager REFUSES to simply give me the ONE new Photon Q LTE they have in stock by telling me "If I give you a new Photon Q for your Total Equipment Protection Claim E-ticket I will be written up and face disciplinary action and/or lose my job."
Why the complete lack of service?
I am paying a HUGE MONTHLY PREMIUM of $11 a month for TEP, and my phone is new and still under the factory warranty.
Sprint is in the business to make monthly fees.
If I don't have a working phone, they can't charge me for monthly service.
If my Comcast cable box died, regardless of who owns it, Comcast would make it right..... even at their cost..... because they want my monthly payment.
I am NOT under contract with Comcast, and I am NOT under contract with Sprint either.
So, why aren't they bending over backwards to get a working phone in my hands ????
Not too long ago, you could walk into any corporate store and walk out with a free refurb with NO insurance and NO $50 fee.
This complete lack of customer service has me wanting to cancel Sprint and simply take my Photon Q LTE to the prepaid side or simply getting a new phone from another prepaid carrier.
This way, I can save money off of the monthly bill and just buy a cheap "backup" phone from Craigslist in case of emergencies so I can be my "own personal warranty and repair department".
PS.
The Sprint corporate store made me wait around for 4 hours.
This was after I IMMEDIATELY displayed, and duplicated 3 times, that my phone was shutting off every time I simply touched the "lock screen" button on top.
Any advice would be appreciated.
I look forward to hearing comments on Sprint's current customer service performance and policies as well.
They pulled the same crap with me when I tried to get my phone replaced. I ended up just saying **** it and replacing the parts myself. Though I am on a contract... But I also do pay for the TEP... I think their (lack of) support is ****. And it's really got me considering switching carriers.
I've been on the phone with Sprint customer service all day.
Been given nothing but a run around.
They have not located me a phone.
They have no idea where it will ship from.
They have no idea when it will ship.
My phone will not power up and I have been missing calls and texts for 2 days.
I keep requesting that they tell a Sprint store to give me a new phone, or even a refurb, and I will drive there to get it.
No one will agree to help me.
WHAT THE HELL IS WRONG WITH SPRINT ??????
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
I know it's a little late now, but the next phone you buy, I would recommend getting from Best Buy, and get their protection plan. I've been told that I can literally walk out the door seconds after buying a phone, "drop" it in the parking lot, walk back in, and get a new phone on-the-spot. The best part is, it costs the same as the TEP (or you can opt to pay in full for about $170 for 2 yrs of protection), and NO $100 insurance claim fee.
I don't mean to sound like a salesman, but I've had to do enough TEP claims to decide that most big business doesn't care anymore about the consumer. Best Buy's plan is the only one I've come across these days where I can leave with a brand new phone within minutes.
arrrghhh said:
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
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I totally agree on this one.
Sent from my Motorola Photon Q LTE using xda premium
Now that sprint contracts out the TEP insurance stuff to asurion (asurian?) thats the procedure. I broke my Q's screen within a couple months of buying it and I had to go through the same crap were I couldnt get an in-stock phone immediately because if a screen is cracked, you must go through the TEP process, and if your phone isn't the hottest new thing selling, you will likely get a refurb.
I have had a quite a few refurbs in the past through TEP (all because of my own fault), and they have all been good working and good looking units. I broke the phone, so I would have taken almost any working phone. But in your case, I can see why its bothersome.