I’m not sure I’m posting in the right section, the following case happens on me with my Galaxy Note but it seems happening on everybody in Hong Kong. I am wondering if it is a local problem or a general problem of Samsung Customer Service.
I apparently got a hard brick on my Galaxy Note, so I visited the Customer Service centre in Hong Kong. One month after my warranty has expired, I’m expecting to pay. Let me first describe my case. I accidentally flashed something wrong to my Note with odin, and it was not booting anymore, so I guessed it should be just a hard brick.
OK, a technician in the centre checked my device and concluded that, THE MOTHERBOARD OF MY NOTE WAS BROKEN, and charged me ~$240 in USD ($1800HKD) to repair.
Simply unprofessional. I then search for more cases. Many people here with problem on their Note, SII, SIII, etc. for software failures or malfunctioning parts, got the same reply of broken motherboard. Most of them got it repaired from unofficial shops with a price under $100USD. What’s going on with Samsung Customer Service in Hong Kong? Is it the same in your local service centres?
What a unpleasant experience and I am so disappointed with Samsung. How can I complain the case to Samsung Directly?
.
Hi!
I am from India. I've been wanting to buy the Note 3. Recently I came across this seller on eBay who is selling Note 3 phones for almost 25% less! He says that he imports the phones directly from Vietnam and so he can afford that discount. He also offered an additional 10% discount, if I don't purchase via eBay and deal directly with him. For that, I'll have to first deposit the money in his bank account and he would then order it from Vietnam, which would directly reach me in 4-5 days.
I'm unable to understand this whole process. Can it be true? Samsung Galaxy Note 3 phone at 25% off?! Just because he's importing it from Vietnam.
He said that I'll get company warranty, the box will be seal packed, he'll replace or refund within 7 days and the phone is the Indian version. So I would get the updates also.
What should I do? It is a steal deal for sure. But is it trustworthy? Also, is the quality of phones manufactured in Vietnam as good as the Korean make? Please help!
Hi,
I suggest you ask your questions in the Note 3 section....here,
> Samsung Galaxy Note 3 > Galaxy Note 3 Q&A, Help & Troubleshooting
Good luck!
Thread closed. Thank you.
Dear geeks,
I'm Zaza Asatiani a long time XDA member from Georgia (Country). Let me kindly ask you for help to defend my consumer rights.
On September 29 I have purchased Samsung Galaxy Note 7 (SM-N930R4) on Ebay from the private seller. The phone had clean ESN, Box and all accessories. The seller indicated in product description that he purchased phone from US Cellular. once it was recalled and then returned to the owner with an upgraded battery. That’s why I decided it was safe to buy.
When I turned it on for the first time it was almost brand new Galaxy Note 7 with fully functional Knox and Samsung account. (I have had every Galaxy Note from the launch of first one and I have an ambition not to be fooled by Chinese fakers). After several days I got a notification regarding software update. I have updated the phone software and from then on I'm getting annoying notification pop up warning - to return the phone. It was popping up every time I connected phone to the charger. Couple of months ago I got another software update which limited phone charge to 60%. I seriously doubt that fake phone shouldn't be able to get such an updates from Samsung's server.
Right now the phone is in the country of Georgia. I have contacted US Cellular and Samsung US support team several times to help me find a way to refund the phone but it seems they have no guidelines what to do and asked me to contact Samsung’s local office. Even Samsung Local Georgian office refused to refund the phone. They say the IMEI in “About the phone” and on the back panel aren’t the same and it’s a fake.
I doubt that during the battery replacement Samsung replaced the battery together with back panel and this is the cause of this problem.
Do you have any idea what do do?
Best Regards,
Zaza
maybe a good time to name the ebay seller?
How Can I Remove Samsung Account Samsung Gear Fit 2 R360 Reactivation Lock On
I'd like to know myself... Purchase what I thought was a new Gear Fit2 from Amazon and didn't know anything about this activation lock until several months (past the return period) when I did a factory reset and was shocked to find out that it would not allow me to setup up, was locking me out with this locked screen. So I sent it in to Samsung for servicing with proper paper work and their issued RA#. After no response from their service dept or anyone for at least a couple of weeks, I called and then was sent an email a few days later saying it was out of warranty! The service department took it apart and sent the unit back missing those rubber screw covers on the back. That really sucks! After that experience and past experiences with their over-seas customer service on other Samsung products we have I decided this company, Samsung, in not in the business to help their customer but to help their bottom line... profits!!!!
They charge PREMIUM prices and give you CHEAP customer service when their devices fail... and they fail more than they use to 5 years ago. Just ask all those who paid premium price for the Note 7. So the best thing to do is tell others that Samsung is one of the worst electronic manufactures around and avoid them unless you have money to burn!!
Hi,
I'm thinking of buying a used Galaxy S7. I'm concerned about how long the battery was used, etc., and was wondering if I could send the phone to Samsung in the United States to have the battery replaced. Presumably, it will be out of warranty. Questions:
1. Can Samsung replace the battery? If so, how do I find out the cost and the procedure to do this?
2. What if I got a Canadian-based S7 (the SM-G930W8)? Can I still send it to Samsung here in the US to have the battery replaced?
3. Is there a way to find places authorized by Samsung to do the replacement? I don't want some place that will do a bad job or use an already used battery.
Thanks. I greatly appreciate your time!
AxlRose77 said:
Hi,
I'm thinking of buying a used Galaxy S7. I'm concerned about how long the battery was used, etc., and was wondering if I could send the phone to Samsung in the United States to have the battery replaced. Presumably, it will be out of warranty. Questions:
1. Can Samsung replace the battery? If so, how do I find out the cost and the procedure to do this?
2. What if I got a Canadian-based S7 (the SM-G930W8)? Can I still send it to Samsung here in the US to have the battery replaced?
3. Is there a way to find places authorized by Samsung to do the replacement? I don't want some place that will do a bad job or use an already used battery.
Thanks. I greatly appreciate your time!
Click to expand...
Click to collapse
Yeah I'm sure that a Samsung Service Center can replace the battery - Just Google Samsung Service Centres near you and call them ??
Sent from my SM-G955W ??
shaggyskunk said:
Yeah I'm sure that a Samsung Service Center can replace the battery - Just Google Samsung Service Centres near you and call them
Sent from my SM-G955W
Click to expand...
Click to collapse
Yeah, but the only problem is that I'm interested in getting one of the Canadian models because it has an unlockable bootloader, has an Exynos processor, and more Canadian and American band support (according to frequencycheck.com). I can get the battery replaced in Toronto, but it's more expensive than doing it in the US. One place in New Jersey charges $45 for everything. I contacted that store and they told me they don't accept mail-ins from me. I'd have to get the service request approved by Samsung and they send me a box and a shipping label to send the phone in NJ. I could, however, do a walk-in with that store. It makes no sense.
I contacted Samsung and they gave me a link to look up service center locations. So I put in my zip code and 0 results came up. 0 results nearby. That's because my zip code is outside a certain range. It won't even give me the nearest one, even though obviously service centers exist in the US. You have to type other zip codes. It's so stupid. And they probably won't even approve of a battery replacement in the US because of my Canadian model phone. I'll have to wait until the next time I'm in Toronto. All S7's are more or less the same, same battery tech, etc. What difference is there?
Hey I asked the official Samsung store back in July about replacing my phone battery, they said because it's out of warranty it would cost me like 180 + tax. I didn't find it to be worth it. But a few weeks ago, I went to this shop in Square One Missisauga, Mobile Klinik, they charged me 100+ tax to get the phone battery replaced with the original glue so the phone is still IP-68 certified water resistant. You can try and see if you have such Samsung certified shops nearby, or try this place in Toronto the next time you're here. They have another shop in Vaughan mills as well.
Good Luck! ?
nonikhanna said:
Hey I asked the official Samsung store back in July about replacing my phone battery, they said because it's out of warranty it would cost me like 180 + tax. I didn't find it to be worth it. But a few weeks ago, I went to this shop in Square One Missisauga, Mobile Klinik, they charged me 100+ tax to get the phone battery replaced with the original glue so the phone is still IP-68 certified water resistant. You can try and see if you have such Samsung certified shops nearby, or try this place in Toronto the next time you're here. They have another shop in Vaughan mills as well.
Good Luck!
Click to expand...
Click to collapse
Thanks. Do you know if these places use genuine Samsung, brand new never used batteries? Where do they get their batteries from? Are they an authorized Samsung center? How do I know if I can trust them?
AxlRose77 said:
Thanks. Do you know if these places use genuine Samsung, brand new never used batteries? Where do they get their batteries from? Are they an authorized Samsung center? How do I know if I can trust them?
Click to expand...
Click to collapse
Yup they are authorised Samsung repair center. They said it was an OEM battery. They give a receipt as well and a 1 year warranty on the battery. So if any problems arise due to the battery, I can go to them and they will fix it.
Dont you think its funny that people come on here to ask question while 1 email or call to the samsung support would have given awnsers to all of them under few minutes? no samsung wont replace the battery for free under warranty and replacement here in euro is around 60 to 80 euro.s
RiTCHiE007 said:
Dont you think its funny that people come on here to ask question while 1 email or call to the samsung support would have given awnsers to all of them under few minutes? no samsung wont replace the battery for free under warranty and replacement here in euro is around 60 to 80 euro.s
Click to expand...
Click to collapse
Yes, I contacted Samsung customer support as well. However, I like getting information from actual customers because sometimes these companies will give inaccurate information.
Also, I never asked if Samsung will replace the battery for free under warranty. If you read the title of my thread, it says "Out of Warranty (For a Cost)". Don't you think it's funny that people come on here to criticize a thread without first reading the title?
DO NOT POST A QUESTIONS HERE!
Man here have a rules! And this rule is wroten with bold worts in the beginning here!