I’m not sure I’m posting in the right section, the following case happens on me with my Galaxy Note but it seems happening on everybody in Hong Kong. I am wondering if it is a local problem or a general problem of Samsung Customer Service.
I apparently got a hard brick on my Galaxy Note, so I visited the Customer Service centre in Hong Kong. One month after my warranty has expired, I’m expecting to pay. Let me first describe my case. I accidentally flashed something wrong to my Note with odin, and it was not booting anymore, so I guessed it should be just a hard brick.
OK, a technician in the centre checked my device and concluded that, THE MOTHERBOARD OF MY NOTE WAS BROKEN, and charged me ~$240 in USD ($1800HKD) to repair.
Simply unprofessional. I then search for more cases. Many people here with problem on their Note, SII, SIII, etc. for software failures or malfunctioning parts, got the same reply of broken motherboard. Most of them got it repaired from unofficial shops with a price under $100USD. What’s going on with Samsung Customer Service in Hong Kong? Is it the same in your local service centres?
What a unpleasant experience and I am so disappointed with Samsung. How can I complain the case to Samsung Directly?
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Related
I have had my GS3 for less than a year and recently I started having faulty power button issues. I took it to an outside local repair shop for what I thought would be a quick easy fix but they were unable to repair after tampering with my phone and taking it apart.
My device is 100% stock and has never been rooted. The device still appears brand new and has no physical/liquid damage.
I would like to know how likely samsung would still honor their warranty after this outside repair shop took apart my phone and attempted to fix the issue.
According to Samsung warranty is voided if the device has been taken apart but how will they know for sure? do all or some GS3's come with some type of screw seals? how do I know if my device had/has these seals?
My device was purchased October 2012 via AT&T in the usa.
Please help me find a repair shop in Tokyo to fix the USB connector of my Samsung Note 3 SM-N9005 International version.
An insurance will cover all parts/labor costs but only if the repair is done in Japan. I'm happy to pay for the repair (insurance will) and I don't need any warranty for the repair. I already called Samsung Japan and they refuse to look at anything which is not officially Japanese, let alone repair it!
Can anyone point me in the right direction? A mobile phone repair shop in Tokyo which works on International Samsung models?
I'm having a small crack in my home button which I talked about here: http://forum.xda-developers.com/galaxy-s7/help/small-crack-home-button-t3355998/post66315736
I'm in a confusion whether to go and get it repaired by Samsung or not. Because once I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guy) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at servicing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say? Should I go for warranty repair?
Well, I would. Take a series of photos of the state of your phone before sending just so you have proof of the condition.
Sent from my SM-G930F using XDA-Developers mobile app
^^ this guy said it best
Hello! My SG Note 2 (N7100) recently died because of SDS local technicians on my place said that it can be repaired using JTAG. The said repair costs about PHP2,000 (38USD) but the technician has no assurance that the SDS will not return in the future. On my country, Philippines, cheapest phone brands price range of PHP2,500-3,500 (48-68USD) I can get second hand phones though. I only use apps like Facebook messenger, Gmail, Steam but not much of high end phones. Can you please help me decide the best solution?
Hey,
I have a Hong Kong variant of the S10e (G9700) that I have unfortunately cracked the screen of. However, local Samsung Cares repair shops and mail-in Samsung repair won't take it because it doesn't show up in their system or it blocks it or something. I also messaged them on Twitter and they said it was against warranty laws but if I understand it correctly, the phone wasn't warrantied for physical damage anyways.
So, do I have any options for getting this repaired from an official Samsung Cares repair place or am I SOL? Is it feasible or even possible to send this to Hong Kong to get fixed?
Thanks!