Hey,
I have a Hong Kong variant of the S10e (G9700) that I have unfortunately cracked the screen of. However, local Samsung Cares repair shops and mail-in Samsung repair won't take it because it doesn't show up in their system or it blocks it or something. I also messaged them on Twitter and they said it was against warranty laws but if I understand it correctly, the phone wasn't warrantied for physical damage anyways.
So, do I have any options for getting this repaired from an official Samsung Cares repair place or am I SOL? Is it feasible or even possible to send this to Hong Kong to get fixed?
Thanks!
Related
I’m not sure I’m posting in the right section, the following case happens on me with my Galaxy Note but it seems happening on everybody in Hong Kong. I am wondering if it is a local problem or a general problem of Samsung Customer Service.
I apparently got a hard brick on my Galaxy Note, so I visited the Customer Service centre in Hong Kong. One month after my warranty has expired, I’m expecting to pay. Let me first describe my case. I accidentally flashed something wrong to my Note with odin, and it was not booting anymore, so I guessed it should be just a hard brick.
OK, a technician in the centre checked my device and concluded that, THE MOTHERBOARD OF MY NOTE WAS BROKEN, and charged me ~$240 in USD ($1800HKD) to repair.
Simply unprofessional. I then search for more cases. Many people here with problem on their Note, SII, SIII, etc. for software failures or malfunctioning parts, got the same reply of broken motherboard. Most of them got it repaired from unofficial shops with a price under $100USD. What’s going on with Samsung Customer Service in Hong Kong? Is it the same in your local service centres?
What a unpleasant experience and I am so disappointed with Samsung. How can I complain the case to Samsung Directly?
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Please help me find a repair shop in Tokyo to fix the USB connector of my Samsung Note 3 SM-N9005 International version.
An insurance will cover all parts/labor costs but only if the repair is done in Japan. I'm happy to pay for the repair (insurance will) and I don't need any warranty for the repair. I already called Samsung Japan and they refuse to look at anything which is not officially Japanese, let alone repair it!
Can anyone point me in the right direction? A mobile phone repair shop in Tokyo which works on International Samsung models?
i bought my phone in UK
but i live in israel i should reapir it
if i will repair in israel and they will open my phone and dont succed in the repair i will have still warranty in UK?
As long as the Israeli repair center is an Authorized Samsung Repair center, you should. Depending on the repair center, they may be able to repair it, but you might have a delay while they wait for parts.
I'm looking to purchase the international G930F on Amazon. I know those models don't have a U.S. warranty available for them. I've seen mixed messages in various comment sections talking about how Squaretrade will still cover it. Does anybody have any experience with Squaretrade and these types of devices? Do you think they'll cover it?
TIA
I have a G930FD and was wondering the same thing. Here's what I found out today, after four hours of phone calls:
- T-Mobile will insure it (through Ausurion) with a $175 deductible. If you attempt to buy insurance more than 14 days after you buy the phone, you have to wait 60 days to file a claim. However, your coverage will start immediately.
- Square Trade will not cover any carrier-unlocked phones.
- Samsung Protection Plus will cover your phone *if and only if they can validate the IMEI*. I'm stuck in an endless loop of them trying to validate mine. The IMEI is valid, but they can't match it to a model number in their system.
- Samsung Repair Services has the same issue as Protection Plus.
If anyone has any information to the contrary or knows how to get warranty or repairs done by Samsung for the G930F or G930FD, PLEASE do share!
Hello,
I've bought my Galaxy S22 Ultra in the UAE in February, and I don't know how today my screen cracked.
Phone never felt, with protective case, was in my pocket. Anyway i'm not here for that.
I left the UAE last april, and now live if France.
UAE and Europe doesn't have the same model (S908E vs S908B)
My local store told me that he can't change my screen because pieces for the two models are differents.
Do you know if the screen really has differents references for each models? or if he totally bul**** me.
Anyway I'm stucked cause I can't apply for smart-repair-service from samsung french website, telling me that my product is not a valid model.
thanks for any lead you can provide
Ship it back in UAE and fix it there if Samsung.fr can't
Was your local store an actual Samsung store? If not, I recommend taking it to someone else, because the guy you talked to is full of s**t. I think he is just going by the model number of the phone and not the part number of the display.
Otherwise, you may need to send it directly to Samsung for repair.