i bought my phone in UK
but i live in israel i should reapir it
if i will repair in israel and they will open my phone and dont succed in the repair i will have still warranty in UK?
As long as the Israeli repair center is an Authorized Samsung Repair center, you should. Depending on the repair center, they may be able to repair it, but you might have a delay while they wait for parts.
Related
My mate has dropped his xda2 in a bucket of water and now has no speaker, where in the uk is there a repair center? there used to be one in Leatherhead, Surrey but i have lost their contact details.
Cheers
Smallboy
phone 08081003427
cheers m8,
who are they? whereabouts?
Regards
Smallboy.
Its the official repair centre for warranty repair, I dont remember where they are based as they sent me a box and preaddressed bag for returning the xda 2.
You may try here:
http://forum.xda-developers.com/viewtopic.php?t=7292&start=9
I’m not sure I’m posting in the right section, the following case happens on me with my Galaxy Note but it seems happening on everybody in Hong Kong. I am wondering if it is a local problem or a general problem of Samsung Customer Service.
I apparently got a hard brick on my Galaxy Note, so I visited the Customer Service centre in Hong Kong. One month after my warranty has expired, I’m expecting to pay. Let me first describe my case. I accidentally flashed something wrong to my Note with odin, and it was not booting anymore, so I guessed it should be just a hard brick.
OK, a technician in the centre checked my device and concluded that, THE MOTHERBOARD OF MY NOTE WAS BROKEN, and charged me ~$240 in USD ($1800HKD) to repair.
Simply unprofessional. I then search for more cases. Many people here with problem on their Note, SII, SIII, etc. for software failures or malfunctioning parts, got the same reply of broken motherboard. Most of them got it repaired from unofficial shops with a price under $100USD. What’s going on with Samsung Customer Service in Hong Kong? Is it the same in your local service centres?
What a unpleasant experience and I am so disappointed with Samsung. How can I complain the case to Samsung Directly?
.
What happened
I sent my GS3 to the main Samsung Repair Center for what has been confirmed as a hardware problem with the LCD screen. The repair report says "Warranty: No Warranty" and comes to a total cost of $130. I did indeed buy the GS3 unsubsidized on eBay gently used. So, do not have sales receipt.
Their Warranty
"Products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for [one year] "
Argument
Samsung confirmed the phone did had a defect under normal use circumstances. The only hard part is the proof of purchase. However, most importantly, the GS3 was first released in May 2012. It can't possibly be older than a year. IMO Samsung should honor that and repair the factory hardware problem with no charge to their customer.
Next move is to call Custom Support (oye vey). But first, does anyone have suggestions or experience in a similar situation?
Sent from my De-Amazoned JB Kindle Fire via Tapatalk
I'm assuming that they are claiming no warranty because you didn't provide a copy of the original sales receipt. Since their warranty language specifically states 1 year from the original purchasers date it means the warranty is transferable.
You're not going to have a choice but to call customer service since the repair centers are rarely capable of approving warranty work without all the required proof of purchase info. The repair centers are often authorized repair centers that have contracts with the device manufacturers.
Good luck.
Sent from my SCH-I535 using Tapatalk 2
I ran into a similar issue with the screen on my "lightly-used" Galaxy Note 10.1 that I acquired through a trade (for a set of 4 Nokian snow tires + chains = win).
Anyways .. as the poster said above me, the repair shop (most likely an "authorized", contracted repair center) will only deal in YES or NO terms and they aren't authorized to budge for anyone.
You will need to call customer support. I was able to get my tablet repaired, but only after calling customer support about a half-dozen times. It is the luck of the draw on who you'll get to answer your call so just be persistent and quote their policy directly. I've also found in these situations that embellishing a little (if you're cool with that) can go a long ways ... something minor like telling them the person you spoke with at the repair center told you it "shouldn't be a problem" and you just needed to call customer support first so they'd authorize it.
Send the message that you aren't going to go away/allow yourself to be screwed over.
Good luck and report back what happens!
Please help me find a repair shop in Tokyo to fix the USB connector of my Samsung Note 3 SM-N9005 International version.
An insurance will cover all parts/labor costs but only if the repair is done in Japan. I'm happy to pay for the repair (insurance will) and I don't need any warranty for the repair. I already called Samsung Japan and they refuse to look at anything which is not officially Japanese, let alone repair it!
Can anyone point me in the right direction? A mobile phone repair shop in Tokyo which works on International Samsung models?
Hey,
I have a Hong Kong variant of the S10e (G9700) that I have unfortunately cracked the screen of. However, local Samsung Cares repair shops and mail-in Samsung repair won't take it because it doesn't show up in their system or it blocks it or something. I also messaged them on Twitter and they said it was against warranty laws but if I understand it correctly, the phone wasn't warrantied for physical damage anyways.
So, do I have any options for getting this repaired from an official Samsung Cares repair place or am I SOL? Is it feasible or even possible to send this to Hong Kong to get fixed?
Thanks!