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Anyone purchased direct from Samsung before? (UK)

Weighing up whether to pre-order the S7 Edge directly from Samsung or from Carphone Warehouse. My main concern is with potential hardware issues - who would have better customer service at replacing/repairs? Anyone had experience with either?
Thanks

I can say I bought the Gear VR on the site UK came next day so delivery was spot on. Both are going to give you the same warranties and service I would say so its up to personal choice. Got the S4 from carphone warehouse when it came out they were spot on got it releases day etc no hassle

From what I've seen in the small print, no returns from carphone if bought sim free, only an exchange, with samsung uk you can change your mind and return it if you dont like it if purchased sim free
I went with samsung uk cause of this

doodles123 said:
Weighing up whether to pre-order the S7 Edge directly from Samsung or from Carphone Warehouse. My main concern is with potential hardware issues - who would have better customer service at replacing/repairs? Anyone had experience with either?
Thanks
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I've never dealt with CW before but I recently had to send back my S6 edge to Samsung for a hardware repair and it wasn't exactly a smooth experience but that wasn't down to Samsung themselves. They use an authorised repair centre caled SBE LTD and they are dire. It was sorted out perfectly at the end but it took a while.
That hasn't put me off from ordering my S7 Edge directly from Samsung though:good:

gadgetgaz said:
I've never dealt with CW before but I recently had to send back my S6 edge to Samsung for a hardware repair and it wasn't exactly a smooth experience but that wasn't down to Samsung themselves. They use an authorised repair centre caled SBE LTD and they are dire. It was sorted out perfectly at the end but it took a while.
That hasn't put me off from ordering my S7 Edge directly from Samsung though:good:
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Boy, did I speak too soon?

Thanks for the help. I think the vague returns/exchange policy from CPW has decided it for me, had a look on their site and it's quite confusing, will just stick with Samsung

doodles123 said:
Thanks for the help. I think the vague returns/exchange policy from CPW has decided it for me, had a look on their site and it's quite confusing, will just stick with Samsung
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Yep they only accept returns on contract phones from what I read, within 14 days

UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.

mikey_sk said:
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
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Thought there must've been a law on this. I guess what we were talking about only applies to instore sales as that's what their FAQ page referred to. Thanks for clarifying

Buying from carphone gives you the added advantage of dropping it off at a store if it needs repairing and often than not they just swap the phone if it's faulty.

mikey_sk said:
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
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Unopened goes without saying. You can return anything with the seal intact.
I'm talking about opened, not on contract and they only want to swap it for you only. I don't like that

You can send back the goods even if they have been opened as long as all original contents are still with it and its in a resellable / undamaged condition. Be wary to ensure you don't damage the packaging or write on it as this can scupper the refund.

mikey_sk said:
You can send back the goods even if they have been opened as long as all original contents are still with it and its in a resellable / undamaged condition. Be wary to ensure you don't damage the packaging or write on it as this can scupper the refund.
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Yep this is the law of the land, but some companies think their own policies overide it, and they're a pain to deal with. Companies like amazon are a joy to deal with regarding returns in my experience.
Carphone warehouse WONT let you return a sim free phone purchased in store, only option is to exchange it for another, once. They allow sim free to be returned if bought online due to distant selling regulations
Samsung allow a return within 28 days if bought in store or online.
I'm sure no one will need to return though, soon will come those lucky tmobile sons of *itches with their phone reviews today or tomorrow

mikey_sk said:
Buying from carphone gives you the added advantage of dropping it off at a store if it needs repairing and often than not they just swap the phone if it's faulty.
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I see is this from experience?

lawtq said:
Yep this is the law of the land, but some companies think their own policies overide it, and they're a pain to deal with. Companies like amazon are a joy to deal with regarding returns in my experience.
Carphone warehouse WONT let you return a sim free phone purchased in store, only option is to exchange it for another, once. They allow sim free to be returned if bought online due to distant selling regulations
Samsung allow a return within 28 days if bought in store or online.
I'm sure no one will need to return though, soon will come those lucky tmobile sons of *itches with their phone reviews today or tomorrow
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no terms can override statutory rights. anything purchased over the phone or on the internet/mailorder etc is covered by the distance selling rules. Thats why i never buy anything from a shop, as your stuck with whatever terms they have- EE is a major baddie for this!
---------- Post added at 12:25 PM ---------- Previous post was at 12:23 PM ----------
doodles123 said:
I see is this from experience?
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yes- love or hate them CPW is same as PC World, Dixons etc and they are a reputable trusted company.
I think Carphone are the ones that send out the Samsung website phones from the Carphone warehouse anyway. I know they do it for Google and many other phone manufacturers in UK.

mikey_sk said:
no terms can override statutory rights. anything purchased over the phone or on the internet/mailorder etc is covered by the distance selling rules. Thats why i never buy anything from a shop, as your stuck with whatever terms they have- EE is a major baddie for this!
---------- Post added at 12:25 PM ---------- Previous post was at 12:23 PM ----------
yes- love or hate them CPW is same as PC World, Dixons etc and they are a reputable trusted company.
I think Carphone are the ones that send out the Samsung website phones from the Carphone warehouse anyway. I know they do it for Google and many other phone manufacturers in UK.
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Great thanks for the help, did a quick search and as you said it seems they're generally quite relaxed with just replacing things in store which is a huge plus. Good luck with the new phone!

I thought it was all bs until one morning I stumble my way to the bathroom and while sitting there, barely awake, I opened my phone and the dress was there and I seen it was blue and black, I thoughtlessly changed the page and then did a quick return when I realized what I just saw and when I went back it was white and gold.... Blew my mind..

danieljenkin said:
I thought it was all bs until one morning I stumble my way to the bathroom and while sitting there, barely awake, I opened my phone and the dress was there and I seen it was blue and black, I thoughtlessly changed the page and then did a quick return when I realized what I just saw and when I went back it was white and gold.... Blew my mind..
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W ... T.... F? Lol

the Uk doesnt follow the EU distance selling regulation any more. Now you can return if it's faulty but otherwise it's up to the company whether they give you a refund or store credit.
edit - my bad, for online purchases you can still get a refund but they can deduct from your refund for packaging.

"Not processed" argh.
Hoping it doesn't stay in this state until 7th, I'll get fidgety....
Sent from my Nexus 6P using Tapatalk

LG G5 dead

Hey guys, i was using my LG G5 i bought from swappa for about 10 days, everything was smooth, no problems at all, i was liking a lot, so today i was hanging out with my family, we took lots of pictures and because of that i ran out of battery. When i got home, put it to charge and to my surprise, nothing happens at all. I swapped batteries, chargers, cables... eletric.. nothing work.
Since im new to this, i dont know what to do in order to get a replacement, so i have some questions.
1. I bought from swappa as i told, is there a problem if i dont have a receipt?
2. how can i proceed? i live outside USA, so i was thinking about send the phone to a friend that lives in MIami... Do i have to mail the phone to verizon or i can get a replacement at any Verizon store?
Thanlks!

edgarzin said:
Hey guys, i was using my LG G5 i bought from swappa for about 10 days, everything was smooth, no problems at all, i was liking a lot, so today i was hanging out with my family, we took lots of pictures and because of that i ran out of battery. When i got home, put it to charge and to my surprise, nothing happens at all. I swapped batteries, chargers, cables... eletric.. nothing work.
Since im new to this, i dont know what to do in order to get a replacement, so i have some questions.
1. I bought from swappa as i told, is there a problem if i dont have a receipt?
2. how can i proceed? i live outside USA, so i was thinking about send the phone to a friend that lives in MIami... Do i have to mail the phone to verizon or i can get a replacement at any Verizon store?
Thanlks!
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The only thing I can think of is to contact the seller who you purchased from, most warranty is only valid for first hand buyer or the original owner, also that you have mentioned about the phone being verizon, you have to be a current subscriber to verizon to have them warrant the repair, and I think the phone should be register to the first owner, so you are out of luck.

damn it

edgarzin said:
damn it
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Hey man I just want to give you the correct information since the other person that posted gave you the wrong info. The phone you have gets a one year warranty, IT DOES NOT MATTER if you are the 1st owner or the 20th owner as long as you contact the right company for the warranty replacement they will send you a replacement for free. Now before you do that make sure they're is NO water damage or any other physical damage what so ever, they won't cover it if there is physical damage. Let them know it will not turn on and send it in. That simple. I used to work for Verizon and other cell phone companies. The warranty is on the phone for the 1st year and covers software issue and manufacturers defects. In your case it could be either. I would contact the seller you got it from, get the information you need to call it in for the warranty replacement and that's it. I hope this helps and I apologize you got the wrong information first.
Sent from my LG-VS985 using Tapatalk

kms108 said:
The only thing I can think of is to contact the seller who you purchased from, most warranty is only valid for first hand buyer or the original owner, also that you have mentioned about the phone being verizon, you have to be a current subscriber to verizon to have them warrant the repair, and I think the phone should be register to the first owner, so you are out of luck.
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yeah some misinformation here. The 12 Month Manufacture Warranty is still there. Just if you do not have a receipt they go by manufacture date.
You do not need to go through verizon. Just tell them you had verizon but left so it would be awckward to go back in. They will warranty just as long as no water damage or physical damage.

I standby for what I have said, in theory warranty only covers the 12 months with issue of receipt and is a first hand buyer, you can read this in the warranty provided with the phone, or you can contact verizon for these information, that being said, how they actually deal with the problem is another thing and if they phone has already been registered with the first owner, they can check this if they ask you for your personal information and if the information is a mismatch, they can reject any warranty.

For anyone viewing this thread, kms108's info is wrong. I had the same situation happen to me - bought phone on Swappa and died within a week. Contacted LG and they took the phone for repair with no receipt. LG's ****ty repair service is a whole another issue..

Avalanch3 said:
For anyone viewing this thread, kms108's info is wrong. I had the same situation happen to me - bought phone on Swappa and died within a week. Contacted LG and they took the phone for repair with no receipt. LG's ****ty repair service is a whole another issue..
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please read what I have mentioned above your post.

Issue at a T-Mobile Store

Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...

You have to go through Samsung. Unless the devices 15 days or fewer from the time you purchased it from T-Mobile they ain't going to do anything.
Sent from my SM-G930T using Tapatalk

KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
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Call T-Mobile and talk to somebody there.
Sent from my SM-G930T using XDA-Developers mobile app

I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.

Grant H said:
I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.
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I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.

KillerClaw321 said:
I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.
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Imagine that. They have had to replace so many "flagship devices" that its on backorder even though it has been out for like 6 months.

They actually sold a lot of s7 devices and s7 edge due to the replacement of note 7 models and as well promotions recently where they bought one s7, got one free.
Sent from my SM-G930T using Tapatalk

KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
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If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance

kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them. I also asked if they are the people to go to in this situation, he said and I didn't even know "the phone has a 1 year warranty". I completely forgot and I didn't know that they covers stolen devices and other damage other than cracks and water.

KillerClaw321 said:
They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them.
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Thats good.to here

kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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That's actually 100% false. T-Mobile gives you a 1 year warranty with the device, and calling tech support will get you a replacement for $20, or $5 if you have jump/insurance. (Jump/Insurance also keeps the warranty going past 1 year)

kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.

nugzo said:
You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.
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If you bought the phone 2nd hand, will they still replace it under warranty?

Gear S3 Warranty Replacement?

Who has had to do a replacement? Samsung is telling me that I have to send in my $350 watch and wait for a couple weeks (at best) for them to fix it and send it back. Has anyone that's done this had a similar experience? Can I get them to send a replacement and me send this one back? To me, this is completely unacceptable. I've never had to send back an expensive piece of tech and wait for them to fix THEIR problem.

Nope that's not how it generally works. I've had several electronic items repaired under warranty before from different companies and they always require you to send it in for repair. They will then repair it and send back the original item instead of a new one. The only time complete replacement no questions asked happens is when the store you bought it from agrees to replace it and deals with the OEM themselves afterwards.

I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.

Boo... Yeah, I guess the only devices I have had mess up on me are phones, and whatever carrier I had at that time just sends a new/refurbished one. Good to know.
Sending mine in tomorrow... Tizen 3 started causing overheats and it won't fully charge either. I bought an LG Watch Sport to test in the meantime . Might be time to say bye to Sammy watches. If I can stay away from this beautiful watch and its UI.

Warranty Replacement
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.

rammitt said:
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
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Curious, did you buy this from Samsung, Verizon, AT&T or Best Buy??etc..
Sent from my SM-G950U1 using Tapatalk

raghu102 said:
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
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I had the exact same repair. Too bad Samsung just doesn't take responsibility and notify all users of the widespread problems and offer the repair/replacement.

Warranty Replacement for Gear S3 Frontier
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.

rammitt said:
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
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Thanks for this information as I was not aware that it worked that way... I always try and buy direct from SAMSUNG but in this case I purchased from Verizon as they had one in stock.
Take Care
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I'm still not happy with Samsung for pushing out updates (and not pulling them) that are having ill effect on people's watches. However, I have to say, they really tried hard to redeem themselves with my watch repair. I read on here somewhere that some people's watches were taking weeks to get fixed and sent back. Mine was back in my hands in 5 days. AND, they replaced the entire case except for the bottom plate for some reason. Which means I have a brand new looking watch. And I had a few scratches on it too, a couple bad ones even. I'm seriously very happy right now. I even bought an LG watch sport that was probably going to replace my frontier, and it's going back. At least Sammy is trying here.

My BT Frontier went into a reboot/freeze loop on January 5. I called the warranty department and received a ticket # on the 7th. Shipped back on the 8th. Received notification that Samsung received it on the 10th (which stated I should have it back in 5 business days). Received another notification on the 10th stating that my repair was on "temporary hold due to an unavailable part". I have not received any further updates since then. I sent an email yesterday inquiring as to status, since I hadn't heard anything in 8 days regarding a repair that was originally scheduled for five days. No answer on that yet. I guess I'll call today. So far I've been without a $350 watch for almost two weeks and have no idea when I'll get it back.

Well, after 3 successful nights in a row of charging without a problem, nor any overheats, it's doing it again... Real effing nice... I'm going to try the shutting it off before charging then seeing if it stops overheating like a couple people have reported. Otherwise, I guess I have to send it back again... All because of an update. Samsung needs to get it together!

** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.

dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk

maddie01 said:
Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk
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It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.

dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..

dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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Great point, you did the right thing!!
Sent from my iPad using Tapatalk

dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, that's awesome! I'm surprised too at that. I would think it would cost them less to send a refurbished/whatever unit. Hopefully they'll do something surprising for me too. My watch is still overheating and not fully charging after already sending it in to be fixed...

Sparkz914 said:
How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
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I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.

dcAndroidFan said:
I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
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Yea, I just called over and did the same thing. It seems like they weren't going to reach out to let you know you had to call and accept the refund before they would do anything. No phone call, no email.

Question Trade in lock bypass?

So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?

That's a new one to me. Sorry can't help, post a photo of the message the phone is showing.

The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.

i think its unlikely, you could try to flash a new firmware with unbranded csc , im not saying that WILL fix it, but it wont do u any harm to try if your not planning on seeking help from samsung, i would recommend trying to fake an imei in an efs and load that, i couldnt advise you how though im afraid

That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits. Possibly the only way to avoid this would be to remove any samsung stuff BEFORE they initiate a lockdown.
We can't have nice things because of this and if it keeps up I see (Samsung) wanting to put a full purchase price hold at time of purchase and then release it when they get the trade ins. :-(

thats why i like to pre order and buy my devices for cash, no waiting and you know your phone is bnib

cpufrost said:
That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits.
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I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.

The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.

Nobody would accept that. They can simply say don't buy it then. How would he now you wouldn't be a dodgy guy and use his driving licence for scams? The safest way of this kind of trade in risks is to request the purchasing invoice where you could see if it was purchased with trade in option. If the seller doesn't provide it then i would recommend not to buy the phone for the first 3 months of phone's releasing date when trade in would have been completed already.

Always a risk when you guy items from individuals. The one thing for sure, if the deal is too good to be true, it usually is sketchy.

Paul_Deemer said:
The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.
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This is the most likely reason, and the only thing you can do is to contact Samsung. You could offer to pay the trade in value discount that was applied at the time of purchase, but that could be up to £570 (here in the UK) as that was the top tier (S21Ultra) trade in if I remember rightly.
I think there must of been some genuine trade in purchase, as a valid IMEI number is required at the time of ordering the new phone....Unless there is a way of generating IMEI numbers I'm not aware of.
I would contact Samsung before doing anything else with the phone, as I wouldn't be surprised if Samsung have locked the phone through Knox or something.

That phone is locked via knox. Nothing you can do unless you contact samsung and give them proof of your transaction then from there it's either they will help you or wont care at all.

That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.

rroyy said:
That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.
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Right, and too, because of folks not playing nice and taking advantage of others, they will wind up doing the same thing here in USA. At the very least placing a merchant hold for the full device price on the method of payment and releasing it upon successful redemption of trade in value.

Samsung locked the wrong phone. They should be locking the new phone. Call them

Will_T said:
I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.
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Agree with you, FB\Meta is a mess.
I've had nothing but stellar results selling and buying using Swappa. They are pretty stringent with phone condition and both buyers and sellers.
My favorite transaction was about 4 yrs ago when I dropped a very well protected Nexus 6 just wrong while waiting on a lift, and the screen broke. If it were newer I would have replaced the screen, but 10 minutes into a business meeting I found a replacement for $150 in my city on Swappa. I pinged the seller and he was sitting across the street from me. When I got out of the meeting 30 minutes later, I walked across the street and he handed me the like brand new phone in box and waited for me to boot up! All pre-checked IMEI on Swappa for free to ensure not stolen, etc.

armst433 said:
Samsung locked the wrong phone. They should be locking the new phone. Call them
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It's an S22U. It is the new phone....

I'm hoping OP updates us, I wanna know whats going on with this rather strange story.

Parzival__ said:
So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?
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the phone turns on? it comes in wi-fi where are the wi-fi networks? if you get high is there a bar? if it exists write www.youtube.com done do glue in the copy bar open Youtube go to click and see Youtube Terms of Service in the bar write this E-FRP site addresses appear and there is e-frp click open and see for Samsung and other functions for you you are interested in ftp and test account or Samsung it would be better to have another phone active go to Youtube and in the bar write e-frp for Samsung because there are several steps. Good luck

Paul_Deemer said:
The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.
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Well the crazy part is it was a in person purchase. Dude met me at spectrum mobile and they verified it was unlocked and would work and that's when the transaction happened.