Dear geeks,
I'm Zaza Asatiani a long time XDA member from Georgia (Country). Let me kindly ask you for help to defend my consumer rights.
On September 29 I have purchased Samsung Galaxy Note 7 (SM-N930R4) on Ebay from the private seller. The phone had clean ESN, Box and all accessories. The seller indicated in product description that he purchased phone from US Cellular. once it was recalled and then returned to the owner with an upgraded battery. That’s why I decided it was safe to buy.
When I turned it on for the first time it was almost brand new Galaxy Note 7 with fully functional Knox and Samsung account. (I have had every Galaxy Note from the launch of first one and I have an ambition not to be fooled by Chinese fakers). After several days I got a notification regarding software update. I have updated the phone software and from then on I'm getting annoying notification pop up warning - to return the phone. It was popping up every time I connected phone to the charger. Couple of months ago I got another software update which limited phone charge to 60%. I seriously doubt that fake phone shouldn't be able to get such an updates from Samsung's server.
Right now the phone is in the country of Georgia. I have contacted US Cellular and Samsung US support team several times to help me find a way to refund the phone but it seems they have no guidelines what to do and asked me to contact Samsung’s local office. Even Samsung Local Georgian office refused to refund the phone. They say the IMEI in “About the phone” and on the back panel aren’t the same and it’s a fake.
I doubt that during the battery replacement Samsung replaced the battery together with back panel and this is the cause of this problem.
Do you have any idea what do do?
Best Regards,
Zaza
maybe a good time to name the ebay seller?
Hello! My SG Note 2 (N7100) recently died because of SDS local technicians on my place said that it can be repaired using JTAG. The said repair costs about PHP2,000 (38USD) but the technician has no assurance that the SDS will not return in the future. On my country, Philippines, cheapest phone brands price range of PHP2,500-3,500 (48-68USD) I can get second hand phones though. I only use apps like Facebook messenger, Gmail, Steam but not much of high end phones. Can you please help me decide the best solution?
I thought all the reviews said up to $600 trade in but when I log in to do the pre-order the most I see is $450 for an S10+, and only offering $300 for my Note 9. What gives?
And the UK the opposite, banner says £350 max trade in but I was offered £400 for my Note 9!
jrapps said:
I thought all the reviews said up to $600 trade in but when I log in to do the pre-order the most I see is $450 for an S10+, and only offering $300 for my Note 9. What gives?
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I think it has to do with what carrier version you order. I ordered the Unlocked and got $600 for my Note 9.
Mr. Orange 645 said:
I think it has to do with what carrier version you order. I ordered the Unlocked and got $600 for my Note 9.
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Used $150 toward new Galaxy Watch down to $200 from $350 so, it will cost me $150 after the $50 bonus later on.
Traded in S10e for $600.
FUC$ING citibank keep blocking my charge! for fraud protection!
should have used a different credit card instead !
Mr. Orange 645 said:
I think it has to do with what carrier version you order. I ordered the Unlocked and got $600 for my Note 9.
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Best Buy gives you $600 for an S10+ - but the difference is, Samsung will also give you a $200 credit for accessories - so it is the same deal - just presented differently. I went with Best Buy. I don't need the accessories.
Geekser said:
Best Buy gives you $600 for an S10+ - but the difference is, Samsung will also give you a $200 credit for accessories - so it is the same deal - just presented differently. I went with Best Buy. I don't need the accessories.
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how is it the same deal?
bestbuy give you 600$ for S10+
samsung give you 600$ for s10+ **PLUS** 200$ credits for accessories. i getting wireless galaxy bud (already have one from s10+ but it' free, why not), plus LED back cover for free.
UPDATE: i really like the wireless galaxy bud, it stays in my ears. the WIRED included ear buds always falling off my left ears. and those headset over your head makes my head hurts.
netnerd said:
how is it the same deal?
bestbuy give you 600$ for S10+
samsung give you 600$ for s10+ **PLUS** 200$ credits for accessories. i getting wireless galaxy bud (already have one from s10+ but it' free, why not), plus LED back cover for free.
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Samsung didn't offer me $600 - they offered $450. I got the branded ATT varient because it is more compatible with ATT enhanced services.
So for me - it was about the same as Samsung;s Deal - Plus you can only get that cool blue color from Best Buy - another plus for me - but maybe not for everyone.
If you like the Samsung deal better that's cool -
mzsquared said:
Used $150 toward new Galaxy Watch down to $200 from $350 so, it will cost me $150 after the $50 bonus later on.
Traded in S10e for $600.
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Well crap. I didn't see that. That means the Galaxy Watch wouldve been basically free for me. Oh well.
You guys are lucky.... 200$+ a value for your "old" phone...... Just simulated my "return", 100% NEW (from warranty) Note8 and they will refund me 310€ (347,42$) and NO acessories .......
The new Note 10+ (256GB) prices are around 1130€ (1266,69$) unlocked..... Carrier wise is the same price..... Definitly NOT worth it!!!!! Even with the possibility paying it in 24 months (for a phone!!!)....... Almost forgot that the wages here in PT are very, very,very low so its possible that more then 75% is sold on credit........
So if i want to upgrade i will have to wait untill xmas and hope that this will take a dive in price at that time, for now its just reading reviews and opinions.....
Beco
netnerd said:
FUC$ING citibank keep blocking my charge! for fraud protection!
should have used a different credit card instead !
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Try ordering with different browser, I couldn't complete my order on Firefox, was going back and forth and the "submit" button didn't work, kind of 'greyed out', I think I had that problem before(also Citibank), so I used Chrome and it went right through. Firefox may not have the right https security certification.
Geekser said:
Samsung didn't offer me $600 - they offered $450. I got the branded ATT varient because it is more compatible with ATT enhanced services.
So for me - it was about the same as Samsung;s Deal - Plus you can only get that cool blue color from Best Buy - another plus for me - but maybe not for everyone.
If you like the Samsung deal better that's cool -
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I'm in the same boat as you.
I was really disappointed that Samsung had the $450 offer for my AT&T S10+, and had $200 to buy more stuff, and I REALLY tried to find something they had listed but I just couldn't find anything. So I cancelled my order with Samsung and went the Best Buy route, thanks for the great tip! It makes a super expensive phone a little easier to get.
Awww, nothing for my Galaxy Note 3
I am being offered 280 eur for my Note 9 128MB. That is downright ****ty offer.
Sent from my SM-N960F using Tapatalk
I got $600 plus $150 accessory voucher.
My question is will it matter if I have an international snapdragon variant to trade and does anybody know how and when I will have to trade it?
Edit - I'm in the US btw. I ordered the unlocked note 10 plus.
Airtioteclint said:
I got $600 plus $150 accessory voucher.
My question is will it matter if I have an international snapdragon variant to trade and does anybody know how and when I will have to trade it?
Edit - I'm in the US btw. I ordered the unlocked note 10 plus.
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I don't think it matters to them, they only specify the model in general and talk about condition of the device. Am gonna take care of documenting the condition of my return with lots of pics, record Serial # etc. Someone said that Samsung outsourced the returns to 3rd party people, who knows where the returned stuff goes, but I am sure it's all for profit and they might try to 'stiff' us a little here and there to knock some bucks from the promised $600.
I found the details on trade in email from Samsung, we have to wait for now 'til we get the phones:
Quote: " For a limited time only, on Samsung.com/Shop Samsung App, pre-order or purchase a new qualifying Galaxy NOTE10 or NOTE10+ device ("Qualifying Purchase"), send in your qualifying trade-in device to Samsung through the Samsung Trade-In Program, and if Samsung determines your trade-in device meets all eligibility requirements, you will receive a trade-in credit specific to your qualifying trade-in device to apply toward your Qualifying Purchase. Device models that currently qualify for trade-in and trade-in credit amounts associated with those models are available on Samsung.com and the Shop Samsung App; eligible models and amounts may change at Samsung's sole discretion. To be eligible for trade-in, your qualifying device must meet all Trade-In Program eligibility requirements, which include, but are not limited to, that the device powers on, holds a charge, and does not power off unexpectedly; has a functioning display; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid damage (whether visible or not); has no other defects that go beyond normal wear and tear; is not on a black list; has a verified FCC ID; has been reset to factory settings; has all personal information removed; has all software locks disabled; and is owned by you (leased devices are not eligible). Anticipated trade-in value will be applied as a credit at time of purchase, but, if you do not send in your trade-in device within 15 days of receipt of your Qualifying Purchase, you will be charged back for the trade-in credit applied to your purchase, or if you send in your trade-in device within 15 days of receipt of your Qualifying Purchase but Samsung determines your device does not meet all eligibility requirements, you will be charged back for the trade-in credit applied to your purchase minus $25. Participation in this program does not excuse you from contracts with your carrier or retailer (or any related payments or fees) for the device that was traded in. Limit 1 trade-in per Qualifying Purchase. Samsung reserves the right to modify or discontinue this offer at any time. The Trade-In Program cannot be combined with any other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers. Additional terms, including terms that govern the resolution of disputes, apply."
Hope everyone is Staying Safe!! I have not posted on this site in a long time.
I have a Note 8, NO PROBLEMS with it and still satisfied with it.
I have read all the specs on the two phones Note 8 and A71. The A71 seems like a very good choice now to upgrade from the Note 8 which I have had for over 3 years.
I looked at the S20 FE and compared the specs on that to the A71 and Note 8.
For the difference in price I think I will go with the A71. I know the S20 has a better refresh rate, but I do not play games and the extra $200 or more for the S20 can not be justified as I am an OLE man.. LOL
What are your opinions on which to get, A71 or S20? Open for all suggestions.
Thanks for your time and help.
Please Stay Safe and Happy Holidays!
I just got through reading the Real Life thread on here. Very good info. Still looking for opinions on worth of moving from Note 8 to A71. Don't really use my phone as a phone. More like a Laptop for News, Notes, etc.
Check slickdeals and you can get the A71 a lot cheaper. Use the Note 8 for trade in and use promo codes from slickdeals for a really good deal.
Thanks for the tip. I have checked many sites for the best price. I have an S7edge ($115) and Note 8 ($185) trade in.
I can buy a refurbished A71a much cheaper without using a trade in. Have used this option on many of previous Note x purchases since the Note 2, with warranty.
I want to keep my Note 8 as it is still a great phone. I always keep a backup phone.
An update on my decision to buy an A71 5g. Ran across a special on Samsung Website and they offered an A71 5g on special.
I traded in an old S7 Edge and bought the A71 for $260. The best deal that I could find as it is brand new, warranty and T-Mobile.
If anyone is interested I can provide the link if that is allowed on this site?
The best deal I could get from T-Mobile was the A71 5g if I took out another phone line for $20/month x 24 months. That would have been $480. The regular price in T-Mobile was $600.
Merry Christmas and Happy New Year to you all. Please Stay Safe.
asctony said:
An update on my decision to buy an A71 5g. Ran across a special on Samsung Website and they offered an A71 5g on special.
I traded in an old S7 Edge and bought the A71 for $260. The best deal that I could find as it is brand new, warranty and T-Mobile.
If anyone is interested I can provide the link if that is allowed on this site?
The best deal I could get from T-Mobile was the A71 5g if I took out another phone line for $20/month x 24 months. That would have been $480. The regular price in T-Mobile was $600.
Merry Christmas and Happy New Year to you all. Please Stay Safe.
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Received my A71 5G Black. Did NOT come with a plastic back cover and no ear buds. Called Samsung to question why the ear buds were not included. Their response was: No longer supplied with the phone. NP since I have better ones from my previous phones.
No major problems transferring data from phones (Note 8 to A71.) Some apps would not work on A71. Still setting up some non default settings. Write back in a week to let you know my opinion. So far, GOOD!
Did you purchase through carrier or Samsung?
If you went through Samsung, did you go with 4 year financing or the 20 month option? Carrier option or straight unlocked?
With the Fold 3 hinted at, I like the idea of the 20 month plan.
Thank you!
I bought one second hand on Swappa and paid for it outright.
Samsung Unlocked
Samsung Unlocked, took a month to arrive, but works great with Google fi!
Samsung unlocked, Samsung financing.
Oh, with 4 year.
Direct through Samsung, custom hinge. Traded in my beloved Note 10 Plus (also purchased directly through Samsung).
direct from Samsung Australia store.
i was supposed to get a Bronze Galaxy Fold 2 for the wife, but she did not like the folding feature and prefer the Note20 Ultra instead.
i ended up getting the Black Galaxy Fold 2 for myself.
no regrets.
This third attempt at purchasing this phone I bought through saying like I always do and paid in full pending trade of my old note 10 plus that they're offering $1000 for. Unlocked.