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What happened
I sent my GS3 to the main Samsung Repair Center for what has been confirmed as a hardware problem with the LCD screen. The repair report says "Warranty: No Warranty" and comes to a total cost of $130. I did indeed buy the GS3 unsubsidized on eBay gently used. So, do not have sales receipt.
Their Warranty
"Products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for [one year] "
Argument
Samsung confirmed the phone did had a defect under normal use circumstances. The only hard part is the proof of purchase. However, most importantly, the GS3 was first released in May 2012. It can't possibly be older than a year. IMO Samsung should honor that and repair the factory hardware problem with no charge to their customer.
Next move is to call Custom Support (oye vey). But first, does anyone have suggestions or experience in a similar situation?
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I'm assuming that they are claiming no warranty because you didn't provide a copy of the original sales receipt. Since their warranty language specifically states 1 year from the original purchasers date it means the warranty is transferable.
You're not going to have a choice but to call customer service since the repair centers are rarely capable of approving warranty work without all the required proof of purchase info. The repair centers are often authorized repair centers that have contracts with the device manufacturers.
Good luck.
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I ran into a similar issue with the screen on my "lightly-used" Galaxy Note 10.1 that I acquired through a trade (for a set of 4 Nokian snow tires + chains = win).
Anyways .. as the poster said above me, the repair shop (most likely an "authorized", contracted repair center) will only deal in YES or NO terms and they aren't authorized to budge for anyone.
You will need to call customer support. I was able to get my tablet repaired, but only after calling customer support about a half-dozen times. It is the luck of the draw on who you'll get to answer your call so just be persistent and quote their policy directly. I've also found in these situations that embellishing a little (if you're cool with that) can go a long ways ... something minor like telling them the person you spoke with at the repair center told you it "shouldn't be a problem" and you just needed to call customer support first so they'd authorize it.
Send the message that you aren't going to go away/allow yourself to be screwed over.
Good luck and report back what happens!
Just for some perspective, I have been in the electronics business for nearly a decade. Working with microelectronics is something I do on a daily basis.
So, imagine my disappointment when I sent a phone to Samsung for warranty service, only to have them return it with reported water damage! This is remarkable, considering the phone has never come into contact with liquid water.
Since my warranty was voided, I took apart my phone and found...no signs of water intrusion! You can find details in a document I sent off to Samsung for review at dl.dropboxusercontent.com/u/73830636/noteii.htm
What concerns me is that when I contacted them for assistance, all I received was an apology and request that I contact their voice support, which is notorious for being unhelpful and having no escalation procedure.
Is there a way of escalating my claim through Samsung? I would love to have this matter resolved, but I am concerned with their warranty policy.
I'm willing to bet that there are many others like me who have had phones returned with "water damage" but have actually fallen victim to Samsung trying to save a few bucks because they know that people don't have the technical expertise to dispute their claims.
If you have a story similar to mine, I'd like to hear from you. I have a feeling that this happens fairly often, and we would benefit as consumers if we can gather this information into a common knowledge base and raise the issue to Samsung directly.
My brother got that with his one week old, supposedly waterproof phone.
I'll let the irony of that sink in.
It does seem to happen often, did you check the water mark inside? It can get activated by any kind of everyday moisture really and isn't valid.
Anyway, he stood on his claim (and rightly so) and had a new phone in no time, but has to be said we're Norwegians. The laws here protect the consumer, not the corporation.
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Hr Kristian said:
My brother got that with his one week old, supposedly waterproof phone.
I'll let the irony of that sink in.
It does seem to happen often, did you check the water mark inside? It can get activated by any kind of everyday moisture really and isn't valid.
Anyway, he stood on his claim (and rightly so) and had a new phone in no time, but has to be said we're Norwegians. The laws here protect the consumer, not the corporation.
Sent from my GT-I9000 using XDA Premium 4 mobile app
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Unfortunately, I purchased the phone out-of-cycle through Amazon, so I don't believe I can go to the carrier for this (lesson learned). I'm sure there are folks here at XDA who have had to deal with Samsung customer service. If anyone has any pointers on how I can get through to someone who will listen to my complaint, I feel like I've been beating my head against a wall these past few days trying to get through to someone over there.
Thanks for the info.
I bought a new Samsung printer and after a few months it stopped working. They asked me to courier back free and :laugh:fixed it for me while it was still under warranty.
Maybe phone and printer servicing departments are different.
I have a slight different issue
I have purchased a Galaxy S4 on 10th August, 2013 and I was promised one time screen replacement offer by paying Rs. 500.
I have submitted a request in the customer care (Service Request No. 8461219090) for the replacement of my cracked screen. They verified my phone and promised me a screen replacement at any service centre under the said scheme.
I submitted my phone on 16th January, 2014 to the samsung service centre located at the 1st Floor, Africa House, Topiwala Lane, Grant Road (E), Mumbai - 400007. The representative took Rs. 500 and told me that he will have to verify with the customer care in order to change the screen under the offer. He did not provide me any invoice for the same. The Job Card Number for the request is 4167025423.
I called at the service centre on 23rd of January, 2014 where I had a talk with Mr. Srikant who informed me that my screen has been replaced and I can come and pick the phone from the service centre.
I went today morning at 10 am and they refused to deliver me the phone stating that some formalities are pending from Samsung Global.
This has caused me immense agony as I had to specially travel 40 kms for this. Also, my work has been hampered as I had to spare time from my office timings to carry out this activity. Further, even on my repeated request, I was not provided a formal invoice/receipt for the amount of Rs. 500 paid. The representative wrote a note on the job card stating the same which does not suffice as evidence.
Sorry but I closed this thread. xda is really not the place to work out customer service issues with Samsung.
Thanks!
I purchased it in the UK on the 3rd Feb so about 4 weeks out of the free 3 month accidental replacement warranty, do you think they will replace it out of goodwill considering it's only 4 weeks out ?
I would contact Huawei and ask them. We can do nothing but speculate.
Sent from my MHA-L29 using XDA Labs
I'll give them a ring in the morning.
Yes....they have a VIP protection in your case, in mine, they sent the dhl service to my home, packed the phone and they returned a new phone two weeks later, my mate 9 was grey they returned to me a golden one, so make a call to Huawei service, and have in hand copy of your purchase receipt to pack with the phone to send to Huawei service center.
I'll try them this morning, I'm 4 weeks over the vip protection so I'm hoping they do it out of goodwill considering I've only had the phone 4 months.
Spoke to huawei they won't repair it free of charge, not having any of it, even though I've only had the phone 4 months and it's only 4 weeks over the screen replacement warranty programme, whilst i understand it's out of glass warranty, i don't warrant only 4 weeks as being way over and I'm pissed off tbh, i will not purchase any phone that has a warranty by huawei again ?
Its a goodwill warranty not many brands offer free screen replacement! Hard to **** on Huawei in this case!
How much did they quote for out of warranty replacement?
I agree. Huawei are pretty generous even offering the three months free screen replacement. If you want a phone with a longer free replacement, you will be waiting a very long time.
With your next phone, either get a paid-for insurance or treat it more carefully.
Yes i know they offer it free but that's the worst part knowing I'm only 4 weeks out, i wouldn't have been bothered if they didn't offer this at all that i wouldn't have known, the fact it's only 4 weeks out is poor on huawei's part, they said possibly around £110 all in, I'm not paying that, i just won't buy huawei again, in fact I'm waiting for the one plus 5 launch tomorrow and will be pre ordering, now i have a £600 paperweight and huawei are not interested, i won't be interested in any of their phones in the future.
Sorry, I don't understand, you are out of warranty and you blame huawei for don't repair your phone for free?
It just sound weird...
It's not out of warranty, it's warranty until 2020, it's the screen which is 4 weeks out of warranty.
..... and it is the screen that's damaged
Stop complaining its not their fault you cracked the screen. LCD is about 30-40 usd and repairing phones is so easy.
I'm sure if it happened to you and there's no le way in the warranty whatsoever you would be moaning as well, i didn't ask for your opinion, i asked if it happened to anyone else and what the outcome was. If the shoe was on the other foot and all that.
If it was me the screen would of been replaced already. Would of bought the lcd and replaced it, it is soooooooo easy. $40 is not that bad for an lcd. Not giving you my opinion just saying the truth. No one cares if you think that huawei is being unfair or if you're not thinking of buying another huawei phone. Take from this and fix it yourself!
Out of warranty is out of warranty regardless of length. YOU broke it. 1+ wouldn't do any different. Buy a replacement screen and repair it yourself if you don't want to pay them to do it.
Warranty may be meaningless depending on the country you are in.
I bought my phone retail in Australia, dropped it from shirt pocket, in the original case which was on temporarily instead of usual tough case. This transferred force to edge of glass, massive fractures throughout the screen.
I contacted Huawei to find where I could get it officially repaired, maintaining my two year warranty. I was initially told by Huawei customer service after verifying my IMEI number, that I qualified for free screen replacement, but at 6 months this is not true. Australia is 3months, (New Zealand is 12months) for screen replacement I asked for the repairer details, only one company does official repairs in Australia.
Calling the company... $350 but they are waiting for parts... 3-4 weeks. Thinking it strange they can say that so quickly, I pressed for further details.
Apparently they don't repair Huawei, they swap them over and there was an indeterminate period before they would have stock again. I saw information elsewhere they were sending out mate 9's as replacements for Nexus 6p's with dying batteries, I guess that's where their stock went.
I asked Huawei to authorise a third party repair, as there are numerous places in nearby city, rather than interstate for their sole repairer that couldn't repair/replace it. They refused.
So basically I am wondering why I bought retail for a local warranty, when the company is incapable of maintaining supplies to honour any form of the warranty. Investigating further, anyone getting an Australian repair/warranty completed in less than a month for a Huawei is doing very well indeed.
It would be better to buy grey market, and immediately use any local repairer as required, with the saved money from grey import likely covering the first repair. The saved time... a day or so vs a month or more.
I asked Huawei if they would honor the original statement by customer service, PARTICULARLY in light of they were unable to provide a timely repair too.
Five weeks, and much wasted communications later they declined to oblige with a repair and Huawei support told me there were screens finally supplied to the repairer. The same repairer that told me outright they don't repair Huawei units at all. Someone's telling stories and my trust has plummeted. I've also subsequently investigated the satisfaction rate of their repairer and wouldn't trust them with anything other than a direct swap (which clearly accounts for the few positive reviews they have, others are sent phones without batteries, headphone sockets and other mind boggling faults) So, two months later my screens still broken, time to find repairer or supply of a genuine screen, seems half the screens on fleaBay are aftermarket unknown quality.
4 weeks is like 33% of the whole warranty time. If it was half a week, yeah why not. But not a month after a 3 month warranty...
Huawei is nice to include that warranty, so they're not to blame there.
Yeah it's pretty poor on huawei's part, no form of goodwill gesture whatsoever, i will not purchase anything huwawei again.
Can't tag on this thread for some reason but to whoever said it's 33% of warranty gone, don't be so bloody ridiculous! Of course it's 33% it's only 3 month to start of with, what a stupid statement, it's 4 weeks out not 4 pissing months! Jesus, anyway it's on the scrap heap, waiting for my pixel 2 xl which will be here next week, peace ?
Im in South Africa and im entitled to 2 free screen repairs within 24 months warranty. first 3 months is for main board replacement. Pretty sweet deal this.
Similar to what Samsung offered on the S4 and S5
Who has had to do a replacement? Samsung is telling me that I have to send in my $350 watch and wait for a couple weeks (at best) for them to fix it and send it back. Has anyone that's done this had a similar experience? Can I get them to send a replacement and me send this one back? To me, this is completely unacceptable. I've never had to send back an expensive piece of tech and wait for them to fix THEIR problem.
Nope that's not how it generally works. I've had several electronic items repaired under warranty before from different companies and they always require you to send it in for repair. They will then repair it and send back the original item instead of a new one. The only time complete replacement no questions asked happens is when the store you bought it from agrees to replace it and deals with the OEM themselves afterwards.
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
Boo... Yeah, I guess the only devices I have had mess up on me are phones, and whatever carrier I had at that time just sends a new/refurbished one. Good to know.
Sending mine in tomorrow... Tizen 3 started causing overheats and it won't fully charge either. I bought an LG Watch Sport to test in the meantime . Might be time to say bye to Sammy watches. If I can stay away from this beautiful watch and its UI.
Warranty Replacement
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
rammitt said:
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
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Curious, did you buy this from Samsung, Verizon, AT&T or Best Buy??etc..
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raghu102 said:
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
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I had the exact same repair. Too bad Samsung just doesn't take responsibility and notify all users of the widespread problems and offer the repair/replacement.
Warranty Replacement for Gear S3 Frontier
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
rammitt said:
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
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Thanks for this information as I was not aware that it worked that way... I always try and buy direct from SAMSUNG but in this case I purchased from Verizon as they had one in stock.
Take Care
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I'm still not happy with Samsung for pushing out updates (and not pulling them) that are having ill effect on people's watches. However, I have to say, they really tried hard to redeem themselves with my watch repair. I read on here somewhere that some people's watches were taking weeks to get fixed and sent back. Mine was back in my hands in 5 days. AND, they replaced the entire case except for the bottom plate for some reason. Which means I have a brand new looking watch. And I had a few scratches on it too, a couple bad ones even. I'm seriously very happy right now. I even bought an LG watch sport that was probably going to replace my frontier, and it's going back. At least Sammy is trying here.
My BT Frontier went into a reboot/freeze loop on January 5. I called the warranty department and received a ticket # on the 7th. Shipped back on the 8th. Received notification that Samsung received it on the 10th (which stated I should have it back in 5 business days). Received another notification on the 10th stating that my repair was on "temporary hold due to an unavailable part". I have not received any further updates since then. I sent an email yesterday inquiring as to status, since I hadn't heard anything in 8 days regarding a repair that was originally scheduled for five days. No answer on that yet. I guess I'll call today. So far I've been without a $350 watch for almost two weeks and have no idea when I'll get it back.
Well, after 3 successful nights in a row of charging without a problem, nor any overheats, it's doing it again... Real effing nice... I'm going to try the shutting it off before charging then seeing if it stops overheating like a couple people have reported. Otherwise, I guess I have to send it back again... All because of an update. Samsung needs to get it together!
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
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maddie01 said:
Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk
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It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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Great point, you did the right thing!!
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dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, that's awesome! I'm surprised too at that. I would think it would cost them less to send a refurbished/whatever unit. Hopefully they'll do something surprising for me too. My watch is still overheating and not fully charging after already sending it in to be fixed...
Sparkz914 said:
How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
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I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
dcAndroidFan said:
I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
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Yea, I just called over and did the same thing. It seems like they weren't going to reach out to let you know you had to call and accept the refund before they would do anything. No phone call, no email.
So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?
That's a new one to me. Sorry can't help, post a photo of the message the phone is showing.
The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.
i think its unlikely, you could try to flash a new firmware with unbranded csc , im not saying that WILL fix it, but it wont do u any harm to try if your not planning on seeking help from samsung, i would recommend trying to fake an imei in an efs and load that, i couldnt advise you how though im afraid
That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits. Possibly the only way to avoid this would be to remove any samsung stuff BEFORE they initiate a lockdown.
We can't have nice things because of this and if it keeps up I see (Samsung) wanting to put a full purchase price hold at time of purchase and then release it when they get the trade ins. :-(
thats why i like to pre order and buy my devices for cash, no waiting and you know your phone is bnib
cpufrost said:
That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits.
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I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.
The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.
Nobody would accept that. They can simply say don't buy it then. How would he now you wouldn't be a dodgy guy and use his driving licence for scams? The safest way of this kind of trade in risks is to request the purchasing invoice where you could see if it was purchased with trade in option. If the seller doesn't provide it then i would recommend not to buy the phone for the first 3 months of phone's releasing date when trade in would have been completed already.
Always a risk when you guy items from individuals. The one thing for sure, if the deal is too good to be true, it usually is sketchy.
Paul_Deemer said:
The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.
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This is the most likely reason, and the only thing you can do is to contact Samsung. You could offer to pay the trade in value discount that was applied at the time of purchase, but that could be up to £570 (here in the UK) as that was the top tier (S21Ultra) trade in if I remember rightly.
I think there must of been some genuine trade in purchase, as a valid IMEI number is required at the time of ordering the new phone....Unless there is a way of generating IMEI numbers I'm not aware of.
I would contact Samsung before doing anything else with the phone, as I wouldn't be surprised if Samsung have locked the phone through Knox or something.
That phone is locked via knox. Nothing you can do unless you contact samsung and give them proof of your transaction then from there it's either they will help you or wont care at all.
That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.
rroyy said:
That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.
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Right, and too, because of folks not playing nice and taking advantage of others, they will wind up doing the same thing here in USA. At the very least placing a merchant hold for the full device price on the method of payment and releasing it upon successful redemption of trade in value.
Samsung locked the wrong phone. They should be locking the new phone. Call them
Will_T said:
I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.
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Agree with you, FB\Meta is a mess.
I've had nothing but stellar results selling and buying using Swappa. They are pretty stringent with phone condition and both buyers and sellers.
My favorite transaction was about 4 yrs ago when I dropped a very well protected Nexus 6 just wrong while waiting on a lift, and the screen broke. If it were newer I would have replaced the screen, but 10 minutes into a business meeting I found a replacement for $150 in my city on Swappa. I pinged the seller and he was sitting across the street from me. When I got out of the meeting 30 minutes later, I walked across the street and he handed me the like brand new phone in box and waited for me to boot up! All pre-checked IMEI on Swappa for free to ensure not stolen, etc.
armst433 said:
Samsung locked the wrong phone. They should be locking the new phone. Call them
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It's an S22U. It is the new phone....
I'm hoping OP updates us, I wanna know whats going on with this rather strange story.
Parzival__ said:
So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?
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the phone turns on? it comes in wi-fi where are the wi-fi networks? if you get high is there a bar? if it exists write www.youtube.com done do glue in the copy bar open Youtube go to click and see Youtube Terms of Service in the bar write this E-FRP site addresses appear and there is e-frp click open and see for Samsung and other functions for you you are interested in ftp and test account or Samsung it would be better to have another phone active go to Youtube and in the bar write e-frp for Samsung because there are several steps. Good luck
Paul_Deemer said:
The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.
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Well the crazy part is it was a in person purchase. Dude met me at spectrum mobile and they verified it was unlocked and would work and that's when the transaction happened.