Related
Just wondering if anyone else went in on this plan. For $10 a month the phone is covered and insured with no dedudtible for any reason (as long as you bring ima piece of the phone in. Also is covered for scratches or anything else. Anyone have this or have negative reasons on it? JW as I'm fairly skeptical even though I put in for it. (Cancel at any time)
Sent from my Nexus S using Tapatalk
I'm glad there are other people that brought this up. I have this too and fully intend to utilize it, as the damn platinum case has scratched my phone and I'm anal about that. They will surely lose money off me from this. I'm wondering how hard a replacement will be to get with the black tie protection. Also, once you make a claim, can you make another down the road or is it one and done?
Sent from my Nexus S using XDA App
I bought it. for $10 a month with no deductible I totally think it's worth it. and it's so much easier just bringing it in the store as opposed to having to send it to tmobile.
I'm glad you guys have utilized the plan. As a mobile manager for best buy i can assure you that your phone will be covered for repairs and accidental damage. Water damage is covered also. I recommend filing a claim for battery replacement right away since it is part of the coverage, so now you'll have an extra battery (which you only paid $10 for). Let me know if you guys got any questions.
I did too. I got the impression that the it would always be required to be sent out to see if it can be fixed or needs replacement. Not like the iPhone where they give a refurbished at the register. But, better than tmobiles warranty. Probably keep it no longer than 6 months.. diminishing returns and all that.
Sent from my Nexus S using XDA App
We usually give you a comparable loaner phone depending on which model you have. Obviously it won't be a high end android but it's better than nothing. Here's the loaner phone lineup in my store.
Sprint - Samsung Intercept, HTC Hero or LG Optimus
T Mobile - MyTouch Slide, LG Optimus T
At&T - HTC Aria
VZW - Moto Devour, Moto Droid
Greenarcher707 said:
I recommend filing a claim for battery replacement right away since it is part of the coverage, so now you'll have an extra battery (which you only paid $10 for). Let me know if you guys got any questions.
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How do you do that?
When you make a claim they have to order a phone? As in it's done through the mail?
The warranty is nice but since I've already gone through 3 exchanges for defects, I'd be worried about getting another with banding, creased glass, or unresponsive back button if I can't actually see the phone in person.
Sent from my Nexus S using XDA App
Thanks greenarcher. I didn't know that.
Sent from my Nexus S using XDA App
I bought a SquareTrade warranty. $99 for 2 years, and you can get a refund anytime and the unused portion is refunded back to you.
anyone have horror stories with the Black Tie Protection plans?
Anymore info on the black tie plan? I've got my new accessories on order and I need to know if there's any stipulations with the warranty
Sent from my Nexus S using XDA App
robstunner said:
How do you do that?
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Call the 800 number on your black tie protection brochure and request for a battery replacement. They will mail you the battery, no other steps needed. Verify your mailing address to be on the safe side.
Jayrod1980 said:
When you make a claim they have to order a phone? As in it's done through the mail?
The warranty is nice but since I've already gone through 3 exchanges for defects, I'd be worried about getting another with banding, creased glass, or unresponsive back button if I can't actually see the phone in person.
Sent from my Nexus S using XDA App
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Click to collapse
You will have to visit a Best Buy store so you can get a loaner phone while your device is out for repair. We have a strict no lemon policy so if it's considered defective 3 times / or deemed unrepairable you are eligible for a replacement for the same phone or get credit towards a device of your choice.
looking for a horror story? right this way sir....
i had a problem with white spots on my screen and the usb port on the phone not charging. i took it into best buy so the could send it off for repair. what these guys are failing to tell you about the loaner phones is that a $150 deposit is required. anyhow, 2 weeks later i get a call that my phone is in. well, the screen issues weren't even addressed and while the usb port now charges, i can't transfer data using my pc. so i had it right back, while still in the store. they said it would have to be sent out again, but will be marked for escalation, which i'm told means it will be sent overnight, bumped up in que for immediate repair and sent back overnight. flash forward one week and i find out that my phone was sent through general mail, meaning it took the phone one week to arrive at the tech center. i asked why it wasn't overnighted. yesterday i got an email from a geek squad representative saying that while they apologize for the inconvienence, the store's request that my phone be escalated was denied. no reason given when asked why. so i am going to be without my phone for at least a month, which i am finding out is the norm when dealing with BB and black tie protection. my advice would be to avoid BB altogether.
if we dont opt in for the store insurance, do we call google or samsung if the phone breaks down from anything besides user wear?
BrianDigital said:
if we dont opt in for the store insurance, do we call google or samsung if the phone breaks down from anything besides user wear?
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yes, they may or may not re-direct you to samsung though.
jackpearce said:
looking for a horror story? right this way sir....
i had a problem with white spots on my screen and the usb port on the phone not charging. i took it into best buy so the could send it off for repair. what these guys are failing to tell you about the loaner phones is that a $150 deposit is required. anyhow, 2 weeks later i get a call that my phone is in. well, the screen issues weren't even addressed and while the usb port now charges, i can't transfer data using my pc. so i had it right back, while still in the store. they said it would have to be sent out again, but will be marked for escalation, which i'm told means it will be sent overnight, bumped up in que for immediate repair and sent back overnight. flash forward one week and i find out that my phone was sent through general mail, meaning it took the phone one week to arrive at the tech center. i asked why it wasn't overnighted. yesterday i got an email from a geek squad representative saying that while they apologize for the inconvienence, the store's request that my phone be escalated was denied. no reason given when asked why. so i am going to be without my phone for at least a month, which i am finding out is the norm when dealing with BB and black tie protection. my advice would be to avoid BB altogether.
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Thats a little hard to do if you live in America and want a Nexus S. People often forget that stores are chains and that while service might be horrible at one location, it will be different at another. I used to work for BB (I quit because I hated the corporate morality towards their employees) but our store had amazing customer service which is still does (I bought my Nexus S there). However, the BB in the next city of sucks donkey balls. We very often had people coming from that BB into ours and telling us how incompetent we were until they realized we were different than the other store.
I've known a lot of people who have had great luck with black tie. And a few who had bad luck. Its people, not the company. If you have an issue with a location, complain to corporate or don't buy from that one and go to another.
Go to BB own website. Visit their community forums, especially the Best Buy & Geek Squad Policies. You will find that black tie protection and BB customer service is going down the drain at a record pace. Not every complaint is legitimate for sure, but notice that on not 1 single complaint does BB take responsibility for anything. It is always just a mistake, a error on someone else's part or it is beyond their control. Never a "whoops, sorry about that. Here, let us make that up to you."
jackpearce said:
Go to BB own website. Visit their community forums, especially the Best Buy & Geek Squad Policies. You will find that black tie protection and BB customer service is going down the drain at a record pace. Not every complaint is legitimate for sure, but notice that on not 1 single complaint does BB take responsibility for anything. It is always just a mistake, a error on someone else's part or it is beyond their control. Never a "whoops, sorry about that. Here, let us make that up to you."
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Have you ever heard a corporation say that publicly? I saw and made sure every customer walked out happy when I worked there (again, I left because of corporates attitude towards us, the employee). I happily got the protection because I know the store to which I would be going and I know they will have my ass.
Sorry for the rant; but I have to vent!
I ordered my new Samsung Galaxy S4 on August 2nd. It got here 4 days later. It was in a Trdent Kracken case in minutes. Loved it! Screwed up and let the dreaded update pass through, so no root. Sucks to be me.
Sucked worse today. I have no idea how many times I used it this morning, but it's NEVER been dropped - in or out of the case. Kid gloves all the way. The phone is pristine. I went to a friends house and tried to use my flashlight on it, and no joy. (This was about 4 minutes after talking to him on it while I was on the way.) No nothing for that matter. My friend, who obviously has better sight than me said: "The face is cracked." No way! Went out into the sunlight to take a better look. WAY!
It wouldn't do anything. I took it out of the case and it was hot as hell. Removed the battery. Put the battery back in and on came the flashlight, but nothing else. I called AT&T and was told: "We only have a 14 day return policy, now." It will have to be handled under warranty. We'll be glad to ship you a REFURBISHED one STANDARD MAIL! Oh; and by the way, cracked screens aren't covered under warranty. That will be $639.00 on your next bill. It's physical damage. " Huh??? If I left the battery in the phone there would be a hell of a lot more physical damage, because FIRE causes physical damage, too. Not a concept that he understood.
Anyone have any suggestions? Similar experiences? I'm stunned. 100% stock battery, no mods, no nothing. If they think I'm going to pay for a factory defect, they're nuts. BTW; the "cracks" are under the screen. Weirdest thing I've ever seen. I have an attorney with one eye if they want to play drop the hammer. I've carefully photographed it from every angle to document the physical condition. Come Tuesday; I'll find someone who is able to examine the phone for abuse and issue a report - which I fully expect AT&T to call "physical damage".
Again; any ideas?
Thanks!
You can get Samsung to repair it for cheaper than the cost of a new phone. Search the forum and you will find similar cases and how much they paid for the repair. Or you could repair it yourself. Again, search the forum and you can see how much the parts cost (usually $200 - $250), where to buy them from, and tutorials on exactly how to make the repair. Of course, if you do it yourself, you need to be sure a cracked screen and / or Digitizer is all that is wrong with it or it might need addition parts / repairs. And, you also need to make sure you are comfortable doing repairs on your own. The tutorials / videos are pretty straight forward but I have herd that taking the screen / digitizer off of the phone can be tricky.
As far as the attorney goes, don't waste your time. Everyone (including AT&T) knows it would do you no good even if you really did try it.
Personally, I would let Samsung do the repair, since you already took the MF3 update you have nothing to lose. Again, if you are interested in this route, search the forum for more info. Good luck.
Nothing you can do unless you get a real sympathetic store manager to give you new one but that's rare especially if it's out of the 14 day return window . I would do what the other guy said and get it repaired by Samsung. It's cheaper and your warranty stays intact.
Get insurance on your phone next time. I never let customers out of my store without insurance because stuff happens.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Dang sucks. Bad batch. I dropped mine face first from standing to concrete. Scuffs on bezel but its going. Nothing wrong with the screen or anything
So sorry to hear that, sometimes it hits the fan and explodes all over the room. you can try to call samsung and see what can be done or if there is an at&t repair center near you prehaps you can show them in person what happened so they can see it IS a warranty issue. -paul
AT&T
No way in hell I'm going to pay one cent. This would not be my first entry into the civil arena. I bought the phone without a contract (full price) and have the unlimited insurance as part of my monthly gouge. So, what should I do? Run over it with my car? That WOULD be covered under my insurance.. But, a factory defect; no? Doesn't pass the sanity test. I know I may be banging my head against the wall, but; I'll fight them - and am 100% confident that I would prevail - but I'm tired of the AT&T "My Mistake; Your Problem" attitude.
OP, you will have to have a damn good lawyer. If you really push this, they might settle. That is a very small might. Also, there is root for MF3,just no recoveries yet.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Sometimes I've heard going over their heads to the people at the top is helpful. Look to email every VP and Chief X Officer they have with something like this. If you can't find a directory, figure out how they construct their emails and figure it out yourself. I've heard positive results come out of this many times - it's worth a shot!
Sent from my SGH-M919 using xda app-developers app
find your local at&t service center and go there. I had this happen with an s3, it developed a mysterious crack. I basically told the manager of the service center that if my phone is determined to be "out of warranty" because of a mysterious crack AND NO OTHER SIGNS OF DAMAGE (sorry for caps but that part is important) I would cancel my account. I got the manager to speak to someone in the warranty department and left there with an order for a refurb replacement and a written assurance that it in no way would be found to be out of warranty.
Glass, especially gorilla glass (I design high speed train parts - I deal w/ this stuff regularly), is subject to considerable internal stresses and ANY manufacturing defect such as a microscopic chip, edge scratch, or overheating from polishing is just a crack waiting to happen.
if that doesnt go anywhere call 611 and threaten to cancel, take it all the way to the retention department. they will make far more $$ off you if they ship you a new device and keep you vs. you paying ETF and walking away.
ssuitan
graydiggy said:
OP, you will have to have a damn good lawyer. If you really push this, they might settle. That is a very small might. Also, there is root for MF3,just no recoveries yet.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
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Click to collapse
It doesn't take a good attorney to present the obvious. But, yes; I do have a good attorney. My point is: "Prove it!" I could care less if they settle, or not. I've been a communications design engineer for 32 years +. This is like obtaining a murder conviction based solely on eyewitness testimony. The onus is on THEM to prove that I am responsible.
Believe it or not; assuming you don't have a complete dolt for representation; THEY have to prove THIER point. If I strike first; I'm what's known as "The Plaintiff". THEY have to disprove MY claim!
It may suck to be me today, but; if they impose unreasonable sanctions against me - IE: cut off my service; it's going to suck a lot more to be them. Because then; I have punitive damages.
"Can You Hear Me Now; AT&T?" In a battle of wits against me, gentlemen (AT&T); YOU are unarmed!
I would take this directly to samsung and skip att here. you probably got a better shot of getting a replacement at samsung.
This could get amusing. AT&T is certainly ascarred! Good luck OP...if Luke could destroy the Death Star, I guess you could certainly take AT&T to their knees.
I still think I would go with the Samsung repair option and then get insurance.
OP, you are failing to see the bigger picture. If you take AT&T to court, they will bring their lawyers and Samsung's lawyers if they have any trouble taking care of it themselves. It is not the carriers problem. They sold you the device, this is considered a manufacturer defect. They are not the ones you want to get involved with. They could care less what you have been doing for a majority of your life. They are both huge companies with incredible legal teams. Unless you have been injured by the product they provide, you are not likely to get much of anything at all. Personally, I wouldn't go so far as taking this that far.
Also, take into account that the crack could be something that you did. Maybe it was in your pocket and you bumped into a chair, or you exposed it to pressure by sitting/squatting. Technically the burden of proof is not on the accused, it is on you to prove that you are not at fault, be it intentional or otherwise. Just like when someone gets accused of murder, it is up to the plaintiff to prove their guilt.
I am not saying that it is impossible for you to have a defective device. But there could be other unknown factors that you don't even know about.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added 1st September 2013 at 12:00 AM ---------- Previous post was 31st August 2013 at 11:54 PM ----------
I also believe that there is a line in the terms and conditions that states that warranty does not cover physical damage. You mentioned the battery. The battery and the device itself fall under two separate warranties. So your argument with the battery is null and void.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added at 12:03 AM ---------- Previous post was at 12:00 AM ----------
One more thing. Since you bought the device for MSRP outside of contract, it is no longer the providers problem.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
ntiJnomi
graydiggy said:
OP, you are failing to see the bigger picture. If you take AT&T to court, they will bring their lawyers and Samsung's lawyers if they have any trouble taking care of it themselves. It is not the carriers problem. They sold you the device, this is considered a manufacturer defect. They are not the ones you want to get involved with. They could care less what you have been doing for a majority of your life. They are both huge companies with incredible legal teams. Unless you have been injured by the product they provide, you are not likely to get much of anything at all. Personally, I wouldn't go so far as taking this that far.
Also, take into account that the crack could be something that you did. Maybe it was in your pocket and you bumped into a chair, or you exposed it to pressure by sitting/squatting. Technically the burden of proof is not on the accused, it is on you to prove that you are not at fault, be it intentional or otherwise. Just like when someone gets accused of murder, it is up to the plaintiff to prove their guilt.
I am not saying that it is impossible for you to have a defective device. But there could be other unknown factors that you don't even know about.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added 1st September 2013 at 12:00 AM ---------- Previous post was 31st August 2013 at 11:54 PM ----------
I also believe that there is a line in the terms and conditions that states that warranty does not cover physical damage. You mentioned the battery. The battery and the device itself fall under two separate warranties. So your argument with the battery is null and void.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added at 12:03 AM ---------- Previous post was at 12:00 AM ----------
One more thing. Since you bought the device for MSRP outside of contract, it is no longer the providers problem.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'll take my chances. When a thermal defect occurred from the inside out - such as this; it's as plain as the peach fuzz on your chin. $639.00; or hundreds of thousands of dollars? It's sure not going to cost me that much. FWIW; I've taken Subaru (Fuji Heavy Metals) to court and won with far less obvious evidence. I'm just pissed at AT&T right now. Another FWIW: Samsung didn't sell me the phone. AT&T did. It rolls down hill. That's between them. Samsung ISN'T charging me for the replacement - AT&T is. Oops! Back to law school. Hopefully; they'll get their heads out of their collective asses and just say: "Well, Just damn!"
If you think it is worth all the trouble, that's on you. I think that logically, you should just bite the bullet and get it fixed out of your pocket, it would be a $200 fix and a weeks time vs possible thousands of dollars and potentially getting your ass handed to you over months and by that time I can bet that you would have already switched providers and got a new phone and spent more money. I would take the hit and be done with it.
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Thats just pissed poor service on att and samsung.
I wonder how Apple would have handle the OPs issues.
Flame on
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Papi4baby said:
Thats just pissed poor service on att and samsung.
I wonder how Apple would have handle the OPs issues.
Flame on
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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They wouldn't have to. They don't have this hardware defect. They focus on one phone so it's a lot easier to manage. Regarding the iPhone 4 reception quality defect, was handled well through updates and even offered a bumper case free for the trouble. Plus location and service provider also played a role in that situation.
Me experience
Where/when has ATT explicitly/implicitly approved the use of the Kraken case you are claiming to have had the phone in when the crack was observed? Could the additional heat buildup of being enclosed in that case have contributed to the crack? Could the liability for the damage somehow be transferred to the case manufacturer?
Aside from that, here is my personal experience with ATT:
I had purchased a Nokia Lumia 920 for full price from ATT back near last Thanksgiving. After 26 days, the LCD display developed a line of stuck pixels that no amount of resetting/etc would get rid of. I went to the store I purchased it from and explained the situation. They explained to me the 14 day return policy and that I would have to have it repaired/exchanged under warranty. Needless to say, I was NOT ok with getting a refurbished unit on a device I had paid over 500.00 for less than 30 days ago.
I called customer care and explained the situation. They said there was nothing they could do other than a warranty exchange. I explained that this was unacceptable and that if they couldn't do anything, I would like to speak with someone who could.
I was transferred to the "manager" who told me the same thing. I repeated that I was unwilling to accept that proposition, and that I needed to talk to the person who could help me.
I was transferred again, and was again told that warranty exchange was the only way. After 10 minutes of calmly (and this is key) explaining that I was NOT ok with their "customer service" they offered an alternative. They did an "early upgrade" and provided me with a new phone, waiving the upgrade and activation fee. The caveat here is that it reset my upgrade timer on that line, but I did get to keep the defective phone (which I sent off to Nokia for warranty repair).
The most important thing to remember with ATT customer support is that as long as you don't get hostile, they can not end the call without your consent. Keep pressing and hold your ground, and as long as you don't agree or get frustrated (outwardly, at least), they will eventually work with you to find a way to help.
Just my experience, good luck with whatever avenue you persue!
triumvirant has some good suggestions as well.
also, did you purchase the phone on a credit card? does that card give you some sort of purchase protection? you may want to give them a call.
Let's put this in to comparative perspective.
If you buy a vehicle and then 3 weeks later you notice a crack in the windshield, do you really think the dealer is going to pay for it? They won't give you a new vehicle, or even fix it. There's no proof that you can provide that it is a defect and came this way from the factory.
Same for your device - you cannot prove this is a defect without thousands, if not hundreds of thousands of dollars to examine the structural integrity of your device and prove it to the court/jurors. Without proof to show anything, you're SOL.
Just get it fixed, you'll have less gray hairs, and may live longer from less stress.
I think manufacturers should start placing pressure sensors within the devices to see whether people are telling the truth or not - we have no reason to not believe you OP, but then again, we've all been told as younglings "Never trust anyone."
Today, while running with my son on a nature trail, a freak accident happened. The stroller hit a rock in such a way it launched my phone from a holding pouch into the air and onto the ground shattering the screen. (i run over 75 miles a month for the last two years, so never dreamed of this happening) I was devastated, especially since it's a month old and since i'm one NEXT i can't really afford an extra 200 bucks. I went onto the phoneclaim website and tried to file a claim, initially telling me my deductible was 199.99 but my g3 wasn't listed and it told me to call to file the claim.
So, I call the number, speak to someone. She asked me about the damage, and what accessories if any i was claiming. I told her just the phone, no accessories or sim card - since that stuff was in tact. After putting me on hold, she asked me about the color of the phone, repeated the LG G3, asked me to verify identity questions (which amounted to my street address) and said that my deductible was 50.00 which would be applied to my bill. Now, i said
"not that i'm complaining, but this is the 32gb white LG G3 we're talking about, correct? "
"she replies yes sir"
"I said not only did the at&t rep tell me 199.99 when i signed up for the insurance, but the website also told me 199.99 when i entered in my number"
"she said I wouldn't complain either sir, it states 50.00 here with 1-2 business days shipping"
So, what are the odds something bad is going to happen here?
Ie: the wrong phone replacement, not a phone at all, but like a battery or something... i dunno.
Just can't wrap my mind around everyone saying 199.99, then being told 50.00 for 600 phone. ....
should I be worried?
Did they send you a confirmation email? If not, call back with the case # and get them to email that to you.
Storm T said:
Did they send you a confirmation email? If not, call back with the case # and get them to email that to you.
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Click to collapse
They did, but all it states is that the claim is been received and being processed and a tracking number will be provided once it ships.
I'd imagine you're good to go at $50 since she told you that.
Storm T said:
I'd imagine you're good to go at $50 since she told you that.
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Click to collapse
It's a good thing I went back to the site.
They had me for a replacement of the G3 VIGOR, not the G3 D850. When I called back, they asked me a ton more questions plus i have to sign an affidavit and send in a copy of my license. Then she told me an adjuster would call me and let me know if it would be replaced or not. She also said had i not called back i wouldn't have even gotten a new phone because the last person screwed up.
But, seriously... what am I paying insurance for if they will let me know about the replacement... i'm pretty sure we pay insurance for this exact issue.
I dunno, what a headache.
That sucks! I've replaced one that way before and I never had to give them a copy of my license? I'd sure be *****ing. Good luck!
Unfortunately this happened to me a week after I had my phone. The deductible was 165$ & they tried to give me an lg g2. Luckily I called back and had it fixed. It was a quick yet expensive lesson. And yes, I had to do the same with my license and an affidavit. Hope it goes well for you.
Sent from my LG-D850 using XDA Free mobile app
petros855 said:
Unfortunately this happened to me a week after I had my phone. The deductible was 165$ & they tried to give me an lg g2. Luckily I called back and had it fixed. It was a quick yet expensive lesson. And yes, I had to do the same with my license and an affidavit. Hope it goes well for you.
Sent from my LG-D850 using XDA Free mobile app
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Click to collapse
No such luck for me. I've had my claim denied twice now. I've filled out three affidavits, sent in various pics of the phone and barcodes, license etc. I've mad a trip to the AT&T store all to no avail.
The reasoning is all very vague, like telling me my time of occurrence and date of last usage don't match, or that they've even tried telling me i don't own a G3 lol.
Worst experience ever...
I'll end up trying to contact LG and see if i can just get them to replace the screen for the 200 bucks it will cost or whatever.
sigh.
st0nez0r said:
No such luck for me. I've had my claim denied twice now. I've filled out three affidavits, sent in various pics of the phone and barcodes, license etc. I've mad a trip to the AT&T store all to no avail.
The reasoning is all very vague, like telling me my time of occurrence and date of last usage don't match, or that they've even tried telling me i don't own a G3 lol.
Worst experience ever...
I'll end up trying to contact LG and see if i can just get them to replace the screen for the 200 bucks it will cost or whatever.
sigh.
Click to expand...
Click to collapse
That's weird that they say your " time of occurrence and date of last usage don't match"
Are you rooted and did you remove lots of apps like carrierIQ?
Do you think they are just BSing you?
Lol this makes me want to cancel my insurance...
Sent from my LG G3
Craleb said:
That's weird that they say your " time of occurrence and date of last usage don't match"
Are you rooted and did you remove lots of apps like carrierIQ?
Do you think they are just BSing you?
Lol this makes me want to cancel my insurance...
Sent from my LG G3
Click to expand...
Click to collapse
Now that you mention it. I am rooted, i removed the bloat and carrierIQ the day I got the phone.
I might just have to send my phone to LG for a screen repair and call it a day. I'll keep you all updated when they deny my claim again tomorrow lol.
Insurance on anything that depreciates like a smart phone is a scam. I would never and have never gotten phone insurance. I keep one old phone at all times just in case this happens.
t1n0m3n said:
Insurance on anything that depreciates like a smart phone is a scam. I would never and have never gotten phone insurance. I keep one old phone at all times just in case this happens.
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Click to collapse
I would normally agree. I've only ever gotten insurance once, and it was for this phone. I also kept my galaxy s3 just in case this very thing happened. But, since i'm on the next program, i'll be damned if i'm paying 600.00+ for a phone that i can't use, even if it means i have to fork out extra for a replacement.
All that said, they actually approved my claim after several denials - nothing ever changed with the paperwork.
Now i just have to keep my fingers crossed that i get a new g3 replacement (or damn near like new referb). I hope it's not a heap of junk replacement like i've read in other stories about asurion.
Now, i've actually heard great first hand things about square trade insurance, cheaper payments, cheaper deductible, and no questions asked claims. some folks my wife and I work with use it and had nothing but good things to say about them, which is where i'll be headed to after my replacement.
*Shrug* Whatever floats your boat. Cracked screen repair for the G3 is about $150 direct from LG. They are going to send the phone to LG to repair it. Probably at a volume discount. They probably make a ~$100 profit on the G3 every time someone uses their warranty. Every phone claim is a profit for the company. If it is not, then they deny the claim. This is why I call it a scam. You are paying them monthly for the privilege of maybe having to let them profit off of you.
---------- Post added at 04:15 PM ---------- Previous post was at 04:08 PM ----------
st0nez0r said:
Now, i've actually heard great first hand things about square trade insurance, cheaper payments, cheaper deductible, and no questions asked claims. some folks my wife and I work with use it and had nothing but good things to say about them, which is where i'll be headed to after my replacement.
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Haven't heard of this before, this looks like much less of a scam than the Assurian BS scam.
Interesting! Thanks for mentioning it.
I just get a rubber tpu bumper case and a screen protector and forget the insurance
Hi st0nez0r,
We’re glad to hear that ultimately we were able to get this resolved and a replacement device is on its way to you! This is not a typical experience and we’d hate to lose a valued customer. While we understand that paperwork is never fun we have the affidavit process in place for your protection. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We recognize the cost associated with replacing a device which is why it’s our goal to help our customers save money while also getting them reconnected quickly should they experience a covered loss. In addition to covering physical damage, we also cover liquid damage, loss and theft; where most do not.
While we do use both new and certified-like new devices, keep in mind, all replacements come with a 12 month limited warranty. Should you experience any warranty failure, we’ll replace the phone at no additional cost.
We appreciate you sharing your experience, as it helps us to improve the services that we offer. Please let us know if you have any other questions or if we can be of further assistance.
Thanks,
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
AsurionCares said:
Hi st0nez0r,
We’re glad to hear that ultimately we were able to get this resolved and a replacement device is on its way to you! This is not a typical experience and we’d hate to lose a valued customer. While we understand that paperwork is never fun we have the affidavit process in place for your protection. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We recognize the cost associated with replacing a device which is why it’s our goal to help our customers save money while also getting them reconnected quickly should they experience a covered loss. In addition to covering physical damage, we also cover liquid damage, loss and theft; where most do not.
While we do use both new and certified-like new devices, keep in mind, all replacements come with a 12 month limited warranty. Should you experience any warranty failure, we’ll replace the phone at no additional cost.
We appreciate you sharing your experience, as it helps us to improve the services that we offer. Please let us know if you have any other questions or if we can be of further assistance.
Thanks,
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
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This was quite unexpected but appreciated.
Honestly, In terms of cellphones, dealing with Asurion was one of the worse experience I've ever had in the history of owning a cell phone. While I understand the need for paperwork and whatever various methods you use to combat insurance fraud,
beyond those measures is where I had the real problems:
Dealing with rude/obnoxious customer support representatives (just one, but one too many.)
The run around game. Sending me to an AT&T store to obtain info, then to be belittled by another rep for doing what I was initially asked to do. (referring to the same rep as above)
Lack of information and communication during the process. In some cases I didn't get a call or email explaining why my claims were initially canceled. I had to call back for that info.
The website is not all that great either. one example would be filling in your first/last name, phone number, email, and social just for an update. How about a tracking number process or something.
No option to contact/talk to support after paperwork is submitted for review. If you have questions/problems you can't speak to anyone during that process. You're greeted with a phone message stating your stuff is under review and that you'll be contacted. then hangs up on you. I guess this is in place so work can actually get accomplished without being overwhelmed by calls, but still...
In the end I did receive a brand new replacement device. The return process was also a snap.
I've learned my lesson at any rate. I invested the extra money in a spigen slim armor case and tempered glass protector.
Thanks for replying to this post.
I almost had a similar experience with Asurion, but ultimately a good one. It all started with initiating my claim over the phone, just to discover no record of my claim upon following-up. The follow-up rep offered to resubmit or direct me to the website, where I'd be able to print documents required and receive confirmation/ updates upon successful submission.
After downloading, printing and competing the affidavit, I was able to scan and upload, along with my ID. This took less than 15 minutes.
I had a brand new phone, shipped from AT&T within a couple days. I've been a wireless dealer, and the Asurion representative's explanation about hurdles preventing fraud are entirely valid. The $200 deductible + my first monthly premium is not a scam- they ate maximum money on my claim, particularly as my replacement was NOT refurbished. I'm still only paying AT&T for one phone. Asurion bought the majority of the other. My deductible will be used to minimize the loss, likely through repair and reuse for a future claim. Loss/theft is an even bigger loser. Their money is made from premium revenue that exceeds claims expenses.
While it sounds like they could tighten up their call centers, if Asurion has replaced your $600 phone, they've certainly not robbed you.
Sent from my LG-V410 using Tapatalk
This is why I never use the carrier insurance it sucks and the more the customer service... All my devices I always go with SquareTrade, only $5.00 a month and $75.00 deductible.
I purchased it in the UK on the 3rd Feb so about 4 weeks out of the free 3 month accidental replacement warranty, do you think they will replace it out of goodwill considering it's only 4 weeks out ?
I would contact Huawei and ask them. We can do nothing but speculate.
Sent from my MHA-L29 using XDA Labs
I'll give them a ring in the morning.
Yes....they have a VIP protection in your case, in mine, they sent the dhl service to my home, packed the phone and they returned a new phone two weeks later, my mate 9 was grey they returned to me a golden one, so make a call to Huawei service, and have in hand copy of your purchase receipt to pack with the phone to send to Huawei service center.
I'll try them this morning, I'm 4 weeks over the vip protection so I'm hoping they do it out of goodwill considering I've only had the phone 4 months.
Spoke to huawei they won't repair it free of charge, not having any of it, even though I've only had the phone 4 months and it's only 4 weeks over the screen replacement warranty programme, whilst i understand it's out of glass warranty, i don't warrant only 4 weeks as being way over and I'm pissed off tbh, i will not purchase any phone that has a warranty by huawei again ?
Its a goodwill warranty not many brands offer free screen replacement! Hard to **** on Huawei in this case!
How much did they quote for out of warranty replacement?
I agree. Huawei are pretty generous even offering the three months free screen replacement. If you want a phone with a longer free replacement, you will be waiting a very long time.
With your next phone, either get a paid-for insurance or treat it more carefully.
Yes i know they offer it free but that's the worst part knowing I'm only 4 weeks out, i wouldn't have been bothered if they didn't offer this at all that i wouldn't have known, the fact it's only 4 weeks out is poor on huawei's part, they said possibly around £110 all in, I'm not paying that, i just won't buy huawei again, in fact I'm waiting for the one plus 5 launch tomorrow and will be pre ordering, now i have a £600 paperweight and huawei are not interested, i won't be interested in any of their phones in the future.
Sorry, I don't understand, you are out of warranty and you blame huawei for don't repair your phone for free?
It just sound weird...
It's not out of warranty, it's warranty until 2020, it's the screen which is 4 weeks out of warranty.
..... and it is the screen that's damaged
Stop complaining its not their fault you cracked the screen. LCD is about 30-40 usd and repairing phones is so easy.
I'm sure if it happened to you and there's no le way in the warranty whatsoever you would be moaning as well, i didn't ask for your opinion, i asked if it happened to anyone else and what the outcome was. If the shoe was on the other foot and all that.
If it was me the screen would of been replaced already. Would of bought the lcd and replaced it, it is soooooooo easy. $40 is not that bad for an lcd. Not giving you my opinion just saying the truth. No one cares if you think that huawei is being unfair or if you're not thinking of buying another huawei phone. Take from this and fix it yourself!
Out of warranty is out of warranty regardless of length. YOU broke it. 1+ wouldn't do any different. Buy a replacement screen and repair it yourself if you don't want to pay them to do it.
Warranty may be meaningless depending on the country you are in.
I bought my phone retail in Australia, dropped it from shirt pocket, in the original case which was on temporarily instead of usual tough case. This transferred force to edge of glass, massive fractures throughout the screen.
I contacted Huawei to find where I could get it officially repaired, maintaining my two year warranty. I was initially told by Huawei customer service after verifying my IMEI number, that I qualified for free screen replacement, but at 6 months this is not true. Australia is 3months, (New Zealand is 12months) for screen replacement I asked for the repairer details, only one company does official repairs in Australia.
Calling the company... $350 but they are waiting for parts... 3-4 weeks. Thinking it strange they can say that so quickly, I pressed for further details.
Apparently they don't repair Huawei, they swap them over and there was an indeterminate period before they would have stock again. I saw information elsewhere they were sending out mate 9's as replacements for Nexus 6p's with dying batteries, I guess that's where their stock went.
I asked Huawei to authorise a third party repair, as there are numerous places in nearby city, rather than interstate for their sole repairer that couldn't repair/replace it. They refused.
So basically I am wondering why I bought retail for a local warranty, when the company is incapable of maintaining supplies to honour any form of the warranty. Investigating further, anyone getting an Australian repair/warranty completed in less than a month for a Huawei is doing very well indeed.
It would be better to buy grey market, and immediately use any local repairer as required, with the saved money from grey import likely covering the first repair. The saved time... a day or so vs a month or more.
I asked Huawei if they would honor the original statement by customer service, PARTICULARLY in light of they were unable to provide a timely repair too.
Five weeks, and much wasted communications later they declined to oblige with a repair and Huawei support told me there were screens finally supplied to the repairer. The same repairer that told me outright they don't repair Huawei units at all. Someone's telling stories and my trust has plummeted. I've also subsequently investigated the satisfaction rate of their repairer and wouldn't trust them with anything other than a direct swap (which clearly accounts for the few positive reviews they have, others are sent phones without batteries, headphone sockets and other mind boggling faults) So, two months later my screens still broken, time to find repairer or supply of a genuine screen, seems half the screens on fleaBay are aftermarket unknown quality.
4 weeks is like 33% of the whole warranty time. If it was half a week, yeah why not. But not a month after a 3 month warranty...
Huawei is nice to include that warranty, so they're not to blame there.
Yeah it's pretty poor on huawei's part, no form of goodwill gesture whatsoever, i will not purchase anything huwawei again.
Can't tag on this thread for some reason but to whoever said it's 33% of warranty gone, don't be so bloody ridiculous! Of course it's 33% it's only 3 month to start of with, what a stupid statement, it's 4 weeks out not 4 pissing months! Jesus, anyway it's on the scrap heap, waiting for my pixel 2 xl which will be here next week, peace ?
Im in South Africa and im entitled to 2 free screen repairs within 24 months warranty. first 3 months is for main board replacement. Pretty sweet deal this.
Similar to what Samsung offered on the S4 and S5
purchased a z flip 3 a little over 30 days ago and noticed a small crack in the middle of the screen where it folds. It's been in a case since purchased new and had never been dropped. Been trying to get help with Samsung support for over 3 hours and still no resolution. I am told that the screen is not covered under the 1 year warranty when this is clearly a defect. I've been a loyal Samsung customer with 18 phones and watches registered with Samsung. This is the absolute worst support I ever experienced and needless to say this will be the last Samsung product I purchase.
If you bought it with a MC or Visa talk with your bank. See if you can return for a full refund.
Maybe the bank charge back will make Samsung more reasonable.
However as you can see with your own eyes the writings on the wall as to the durability of these folding displays. I take the money and run if that's an option.
blackhawk said:
If you bought it with a MC or Visa talk with your bank. See if you can return for a full refund.
Maybe the bank charge back will make Samsung more reasonable.
However as you can see with your own eyes the writings on the wall as to the durability of these folding displays. I take the money and run if that's an option.
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Thanks, I've been a loyal Samsung customer for over 20 years but that ends today. There customer support is the absolute worst. I cannot even get a call back from their support team. Hopefully this will end in a class action lawsuit.
mtbdavid2 said:
Thanks, I've been a loyal Samsung customer for over 20 years but that ends today. There customer support is the absolute worst. I cannot even get a call back from their support team. Hopefully this will end in a class action lawsuit.
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Really you want to cover your ass-ets, not save the world from Samsung.
Try the charge back first.
File a complaint with the FTC. If they get enough complaints they will take action.
mtbdavid2 said:
purchased a z flip 3 a little over 30 days ago and noticed a small crack in the middle of the screen where it folds. It's been in a case since purchased new and had never been dropped. Been trying to get help with Samsung support for over 3 hours and still no resolution. I am told that the screen is not covered under the 1 year warranty when this is clearly a defect. I've been a loyal Samsung customer with 18 phones and watches registered with Samsung. This is the absolute worst support I ever experienced and needless to say this will be the last Samsung product I purchase.
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do you have a picture to show us? We are intrigued and want to learn where the spot is. so we can also check on our units.
jychow74 said:
do you have a picture to show us? We are intrigued and want to learn where the spot is. so we can also check on our units.
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I loaded pics of the crack in my original post.
oh dear. managed to see the little crack, especially with white background. better talk to Samsung. You should request for replacement.
I'm not a Sammy fan boy. I've had a couple of samsung phones, off and on over the last 10 years. To to give a little balance, and credit were it's due, I recently sent an S20 back for repair due to a screen issue. I have had the S20 since Feb 2020, and can not fault customer service here in the UK.
I received the phone back, fixed under warranty, in less than 7 days.
johnny8910 said:
I'm not a Sammy fan boy. I've had a couple of samsung phones, off and on over the last 10 years. To to give a little balance, and credit were it's due, I recently sent an S20 back for repair due to a screen issue. I have had the S20 since Feb 2020, and can not fault customer service here in the UK.
I received the phone back, fixed under warranty, in less than 7 days.
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I'm willing to bet the UK has laws in place to protect consumers where here in America big business controls everything and our federal politicians are controlled by big business so the consumer always lose in this country.
I'm not a Sammy fan boy. Just to get that straight.