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Defect - Bubble under S6 glass assembly.....(Whats up with Samsung???)

After being through at least three s6 phones; with this one having a latest manufacturing date less than two weeks old (15.11.2015) I suppose I am now sick and tired of Samsung quality issues....or just plain unlucky.
My brand new S6 (Black Sapphire, 64GB) has a slightly warped / bubbled area around 2 mm wide underneath its glass assembly directly under the Samsung logo. This is likely due to excessive glue pressing too hard on some internal component or warping owing to excessive heat....or may have risen in transit in case something pressed too hard on the box, putting pressure on the display assembly.
First phone bought online had tiny screen and aluminum bezel scratches out of the box. (Manufactured in April 2015, made in Korea)
Second phone had a scratched home button, scratched speaker grill and bubbles / warping under the rear glass panel ( this was a June 2015 batch phone, Vietnam...I can share pics of this too if needed).
Third time, the subject of this thread....... still unlucky ......made in Vietnam.
Nearly all Sapphire Black variants I have seen have the bubbling / warping issue to a minor extent near the touch buttons, but anywhere else on the phone is certainly not acceptable. I have seen this on the Platinum Gold model as well.
I suppose 99% of consumers live without realizing such 'defects'; but anyway, please let me have your thoughts on this. Its either abysmally poor QC in the manufacturing facilities or something else is amiss.....Samsung seems to have completely lost it in recent times....
Look under the 'A' and 'M' in the Samsung Logo. Can this be fixed? (edit...looks much prominent in actual once you have noticed it and then you just cant ignore it :/ )
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Mine is absolutely ok, mine is SM G920I, made is Vietnam, manufacturing date- 2015/08/22, Sapphire Black 32GB...
Looks like u are very very unlucky..
Sent from my SM-G920I using Tapatalk

Ive bought a galaxy s6 64gb gold platinum and ive noticed the HR sensor has a large scratch on its glass/cheap plastic, i was about to return it and get a new one but then again ive noticed no screen dead pixels, no camera dead pixels and no other scratches on the entire phone, conflicted ive tried to swap it from the nearest store i could find of the Company that sold me that phone, they told me i should go to the exact store i bought it instead as it must have been some issues with their own stock, i gave up as i was pretty worried that if i wasted my time to go to that other store they wouldve traded me for an even more damaged unit, so i decided to make an effort and live with it but i get what you are saying, its absolutely insulting to buy a 650€ phone in such petty conditions, itll make me rethink later about my next brand phone pursache.

I've had multiple GS6's in my hand and yes, I've seen what you are talking about. Mine has it also. But damn man you are picky. No phone is ever going to be perfect. I've had LG phones that had "defects" like these. Don't even get me started on iPhones. I've had an iPhones 5s factory sealed. When I opened it the top part of the screen was coming off. I've seen several marks on brand new iPhone 4 and 4S's.
It's your opinion and you have a right to have them but I think this is too mutch. Try to enjoy your devices instead of trying to find "defects".

I've had the same problem!! I sent it to repair. Warranty covered it and now I have a new screen.

Robi-K said:
I've had multiple GS6's in my hand and yes, I've seen what you are talking about. Mine has it also. But damn man you are picky. No phone is ever going to be perfect. I've had LG phones that had "defects" like these. Don't even get me started on iPhones. I've had an iPhones 5s factory sealed. When I opened it the top part of the screen was coming off. I've seen several marks on brand new iPhone 4 and 4S's.
It's your opinion and you have a right to have them but I think this is too mutch. Try to enjoy your devices instead of trying to find "defects".
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I agree with most of your comments.
Its a bit of OCD.....plus a bit of inherent 'experience'.....
....around 5 years of building scale models as a hobby; painting...buffing, finishing to perfection.
....A side stint for 3 years as a forum administrator / reviewer of tech stuff.
For my current bread and butter; I am employed in Financial Services and have spent three torrid years in the early part of my career auditing and managing quality assurance of financial reports.
To cut it short yes I am overfussy over build quality; but if you recall; back in a the day a Finnish Nokia used to rock like a Mercedes. I still hold on to an N8 which I have kept in mint condition except for a few hairline scratches on the glass appeared over time. Outsourcing production has improved economies of scale but has had corresponding negative effect on quality. A VERTU phone built like a Rolex will obviously have zero issues but lets not forget the S6 has been specifically marketed for build quality and looks...its a $550 phone
On the greater side of things; I do realize that fussing over mundane issues really does nothing in the grand scheme of life......
I have taken the advice to heart. (But I will keep updating you guys and sharing my future experience).

Screen burn already, first time ever.

I have owned every Galaxy since S2 plus the Note 4 and Active S6
This is the first time I have ever had a Samsung with screen burn.
Just a few weeks old, then again it could just be a defect but never noticed it before. I do like to read on the phone but I have read on phones for years, so nothing different.
Really noticeable when scrolling on a website or anything with a white background.
What are my options, try Samsung warranty or maybe let it be. I am worried it might wear out unevenly and I plan to keep this phone (first ever) for several years.
(Second image is an example of a reading app.)
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Sent from my SM-G930P using XDA-Developers mobile app

Get it fixed under warranty
Sent from my SM-G930F using Tapatalk

Same on mine. Really disturbing
sous GS7

Troll? i don't see anything

lol i dont see anything either

Just got new glasses, yet I'm still not able to spot anything on the screenshots... Damn, need to talk to my optician. :cyclops:

Maybe you're not praying hard enough

Not saying it's not there but I don't see it. I just don't understand how you can get burn in without leaving the image on screen for very long time. You can try a pixel fixing app from playstore and see if that helps.

I have the same thing and no fixing image. In one month the display show dark band....no troll it's true when i scroll on fb or website.
sous GS7

I can't see any burn-in. Maybe describe what your burn in look like or what being burned in.
Or maybe it's just a bad screen uniformity not exactly a burn-in (see this http://forum.xda-developers.com/galaxy-s7/help/hows-everyones-screen-color-unfirmorty-t3333600 )

Get it fix under warranty
I was a little bit fearing that you guys with the Snapdragon would end up having some issue due to eat being higher than the Exynos one. I live in Canada, we normally get the same S series as you guys in the USA. But this time, we got the exynos and I was surprised and SO happy when I discovered it.
good luck dealing with Samsung. I have the SD card issue (connect/disconnect/reconnect/...). I have been dealing with them for 3 weeks. I ended up having to send my device to a Samsung authorized Service center. They said: Need to replace the motherboard + screen since it is impossible to do the task without changing the screen. Cost 690$ CDN. 450$ for the motherboard and 150 for the screen plus 15% taxes (yes I live in Quebec lolll).
Then, they called me with the estimate. I said contact Samsung since its under warranty and I have tones of emails back/forth, and phone calls with there executive management department. Every time I speak to one person, I have to repeat the all thing to another one. They seem to not keep tract of their records, email exchange, etc.
Now they say I have to pay for the Screen replacement. I am still fighting with them on the fact that the motherboard cannot be replace without replacing the screen... Over and over. And I am a Lawyer. I have spent over 15 hours on the phone with them to date and still my phone is sitting to the repair service. They would not talk to each others. Extremely weird all the story. But I kept tract of everything and I am sending email to everyone I have dealt with all the time. All this to not have my phone for 2 weeks now... and at least another week before it gets back.
They will have no choice then to pay (of COURSE) and I know it... this is my job to do so.
Lol and re-Lol. I have owned 2 S1, 2 S2, 3 S3, 2 S4, 3 S5... and they just dont seem to want to deal promptly with their hardware issue. Really frustrating. I am charging 350$/hour... I have lost a lot of money (time) on this. I will sue them for it in the end. They will be easy for me. They wont even send a Lawyer in Ottawa (where I live) since they have no representative here. And their legal fees will be over 10K to fight. My demands will be around 5K to date.
Good luck

We are in the same boat...
Nextstep said:
I have owned every Galaxy since S2 plus the Note 4 and Active S6
This is the first time I have ever had a Samsung with screen burn.
Just a few weeks old, then again it could just be a defect but never noticed it before. I do like to read on the phone but I have read on phones for years, so nothing different.
Really noticeable when scrolling on a website or anything with a white background.
What are my options, try Samsung warranty or maybe let it be. I am worried it might wear out unevenly and I plan to keep this phone (first ever) for several years.
(Second image is an example of a reading app.)
Sent from my SM-G930P using XDA-Developers mobile app
Click to expand...
Click to collapse
I'm also in the same situation as yours.
First let me get into a major issue I'm facing,
http://forum.xda-developers.com/showpost.php?p=66463345&postcount=71
and the same problem as yours,
http://forum.xda-developers.com/galaxy-s7/help/grey-lines-display-t3360635
I'm gonna try warranty tomorrow again because I believe they had given me a faulty display during the repair.

Every Samsung phone I've owned has had horrible screen burn in, even with brightness at low. I finally quit buying them but my old lady still does. She decided on an iPhone last time because of the screen burn. So from the galaxy s all the way to the galaxy s6 every phone had burn in.

I'have s1 to 7 too. But first for me with display who as 1.5 month. Only on white/grey as usual on amoled. I think it's more visible since s6 s7 qhd resolution.
sous GS7

me, my brother and father bought sgs7 new ones and i can say that all 3 have screen burns (black spots or lines)i couldnt believe when i saw that and i came from xperia z5 which also had screen burn but there were white spots on xperia instead off black ones and i send to sony waranty and they replaced the screen in one week and now the screen is flawlees....definetly going to samsung waranty and see what they will say. :fingers-crossed:

Samsung warranty is a random world. Send for one problem back with 2 problem lol. It's for this i stay with mine (sorry for the very poor english). I love samsung product and amoled display but with the grey and white there is always a prob. Rrr
sous GS7

Buy From T-Mobile on 11/18/16 - $399

T-Mobile will begin selling the Gear S3 this Friday, 11/18. LTE version for $399 plus a $5 add on for data.
http://www.sammobile.com/2016/11/15...e-from-t-mobile-starting-november-18-for-399/

dkb218 said:
T-Mobile will begin selling the Gear S3 this Friday, 11/18. LTE version for $399 plus a $5 add on for data.
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Click to collapse
Damn that's high - $50 above AT&T. AT&T's $10 a month to add it to a plan so I guess T-Mobile at $5 makes up for it over the long run. I got my AT&T Gear S3 for $49 because they allowed my S7 Edge to qualify as a "new Galaxy purchase" when I exchanged my second Note7 for it. T-Mobile's selling the Gear S2 Sport for $100 off making a year old watch $259. I guess T-Mobile doesn't want to sell a lot of watches.

I've a feeling T-Mobile will lower the price.
Other than being able to use the LTE version without the phone, are there any other perks I'm not seeing? I've already pre ordered the non LTE version and wondering if I may want to switch.

dkb218 said:
I've a feeling T-Mobile will lower the price.
Other than being able to use the LTE version without the phone, are there any other perks I'm not seeing? I've already pre ordered the non LTE version and wondering if I may want to switch.
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I've had either a 3G Gear S2 or S2 Classic since they were released. And a Gear S (only 3G) before that. There are times you don't want to have to carry your phone with you; especially a phablet. Like going to the clubs, working out, beach/pool, or when you need to leave your phone charging. With either auto-call forwarding or one number (AKA AT&T NumberSync) whatever you do on your phone (except taking pictures) is on your wrist. It's very liberating and, to me, worth $10 a month.
I got the IconX headphones and they solve the "not being one of those people having a speakerphone conversation on their wrist" problem. Their case is incredibly compact and easy to carry around in your pocket. For calls they operate in mono so you only need to put one in your ear. They're "auto on" so all you need to do is take it out of the case, put in year ear, and you're instantly connected. They turn off when they lose contact with your flesh. Very 21st century.

Intriguing. Thanks. I take it battery life takes a hit with the LTE version. Decisions.
Last Samsung watch I owned was the original Gear with the camera in the band. Still around here someplace but it no longer takes a charge.

dkb218 said:
Intriguing. Thanks. I take it battery life takes a hit with the LTE version. Decisions.
Last Samsung watch I owned was the original Gear with the camera in the band. Still around here someplace but it no longer takes a charge.
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I'm pretty sure it only takes a hit when you leave your phone. If you're going phoneless most of the day, then it may be an issue.

A little movement from T-Mobile. $416.67 month for 24 months works out to $10,000.08. What a bargain!!!
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dkb218 said:
I take it battery life takes a hit with the LTE version. Decisions.
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The SoC in the Gear S3 is far more advanced and efficient than those that preceded it.
Samsung Exynos 7 Dual (7270) is a dedicated processor for wearable that presents a new paradigm to the wearable industry. In addition to advanced 14nm FinFET process, integrated LTE modem with various connectivities, and 64-bit dual-core CPU, the Exynos 7 Dual integrates memory and Power management IC all in a small tiny package making it perfect for slim form-factor wearable devices that are powerful and has incredibly long battery life.
http://www.samsung.com/semiconductor/minisite/Exynos/w/solution/mod_ap/7270/​
Between it and the far larger battery I'd be surprised if an LTE Gear S3 couldn't make it through a 12 hour day in stand-alone mode.
Last Samsung watch I owned was the original Gear with the camera in the band. Still around here someplace but it no longer takes a charge.
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I had one too. I loved that watch and the camera got panned but I got some great pictures I wouldn't have if I had to fumble for my phone.

BarryH_GEG said:
I got the IconX headphones and they solve the "not being one of those people having a speakerphone conversation on their wrist" problem. Their case is incredibly compact and easy to carry around in your pocket.
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Click to collapse
Over the years, I've tried various types of headsets- in ear, on ear, ear buds, neckband. No design has been completely satisfactory. I think the mechanism by which we talk/listen on a watch phone is the last problem requiring a totally new technical innovation. The best concept I've seen so far is a project that originated out of Samsung's labs called Sgnl. I hope it makes it to production.
https://www.kickstarter.com/projects/sgnlstrap/sgnl-make-phone-calls-with-your-fingertip

afblangley said:
Over the years, I've tried various types of headsets- in ear, on ear, ear buds, neckband. No design has been completely satisfactory. I think the mechanism by which we talk/listen on a watch phone is the last problem requiring a totally new technical innovation. The best concept I've seen so far is a project that originated out of Samsung's labs called Sgnl. I hope it makes it to production.
https://www.kickstarter.com/projects/sgnlstrap/sgnl-make-phone-calls-with-your-fingertip
Click to expand...
Click to collapse
The problem the IconX solves for me is portability. Its small tubular (charging) case allows me to stick it cleanly in my pocket. That's opposed to wearing a dog collar BT headset around my neck (Gear Circle) or fumbling with a wired headset or God awful looking 80's era traditional in-ear BT head piece. With my IconX in my pocket its easier to leave my phone at home and manage calls and listen to music on my Gear and not look like a moron when I'm not using it.

Just ordered and will be delivered on Tuesday. T-Mobile is inundated with calls for the S3 and I can see them running out of stock fast.
Would have loved to pick it up but none of the T-Mobile stores in Lower Manhattan have them in stock.

None of the TMO in my area has stock either, I had to call in to place an order and will be getting it Mon or Tues.

Ordered mine this morning, its still says:
Order date: 11/18/2016 at 05:14 AM PST
Order status: Being Processed
Estimated to ship: 11/18/2016-11/23/2016

Just picked mine up from the T-Mo store. They only got one in and were holding it for me. It's on the charger. Haven't played with it yet. $20 for the wearable unlimited plan.

P7M8 said:
Just picked mine up from the T-Mo store. They only got one in and were holding it for me. It's on the charger. Haven't played with it yet. $20 for the wearable unlimited plan.
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Click to collapse
Online its only $15, when you setup autopay. I bet the store clerk didnt tell you when you bought it

It's rather nice being able to leave my phone home for short trips to the supermarket.

Question Who's Ordered, and why?

I have been watching the development of folding devices for a few years. I've decided to go for it, as the tech seems reliable this time. I like the idea of a more compact phone like the old Motorola V3.
Pre-ordered the 128GB Version in green.
What's your thoughts?

I will be, just deciding on the colour.
I had an original Z Flip and really liked it, but there were a couple of annoyances with it - namely the inside screens protector which got oily and grubby within seconds. I could have removed it, but there were concerns over voiding warranty at the time, and I didn't really want to chance it.
The external screen was also completely pointless, something else they have remedied this time round.
The only thing making me pause, is that I know I will want the Pixel 6 Pro when that launches, and the fact that Samsung haven't done anything to these cameras from the OG Flip.
Early photo samples seem 'ok', but I may wait for official reviews before fully committing.

Just preordered my wife the pink 256gb and myself the grey 256gb version.
We have S10s now that have been great but are ready to enter the flip phone arena. She is excited about using the camera from outside cover with the pic preview option as well as the flex mode for video calls.
I am excited about a compact phone to throw in my pocket and flex mode for video calls etc.
Kind of bummed out about the 3.5mm jack but just ordered some usb C to 3.5mm adapters on amazon should be good to go.

We have $100 credit each left via samsungs website....will probably get the clear ring case for my wife and maybe leather for me. Also interested to see what Spigen comes up with, I see on amazon you can already order their cases.

jc83 said:
We have $100 credit each left via samsungs website....will probably get the clear ring case for my wife and maybe leather for me. Also interested to see what Spigen comes up with, I see on amazon you can already order their cases.
Click to expand...
Click to collapse
I've gone for a Naked skin from Slickwraps.

Thanks I will check that one out. I'll have 5 cases in before I even get the phone

Pretty crap they don’t include the case in the box like they did with the OG Fold.
I never really liked it, but it was handy when I was out and about and wanted that extra protection!

One that's compact yet powerful and is not "bar" type = Flip 3, so probably will get one.
With 120Hz display refresh rate and not so power efficient(!) SD888, the 3300 mAh battery might become a concern.

I have the green 256gb on pre order, looking foward to a flip phone again, fold 3 is to heavy.
Trading in a 8t, I'm sure the flip 3 will take better photos??

I am watching youtube vids on flip 3, some say camera concerns. We use sammy S10's right now for the past few years, flip 3 probably has drastically better camera then our S10?

Can't imagine Samsung would release a phone with subpar cameras. Obviously, not going to be the same standard as the S21 Ultra.
Good review below

ordered the cream 256GB. After using the note9 for 3 years I'm sick of large heavy phones.
I also really miss my starTac's from the 90's.
I would have bought the Flip2 5G but I need the IP rating as I do a lot of exercising/sweating with the phone.
My only concern is the wireless charging/NFC with a magentic mount such as scosche. I have wireless charging everywhere (car, bedroom, office, lounge, kitchen).. so battery life is not a concern.

Like the previous post, I've got tired of big heavy phones (currently Note10+) but also just looking forward to having something a bit different. Phones have got really samey and just not as much fun to own anymore. Hoping the flip 3 brings back the excitement of owning something a bit different, even if I will have to charge it every 5 min

my gf have the original flip, the first one. (hey, of course she want it, i'm the one that paid for it).
it' time to upgrade to flip3 since the more you fold/open/close the flip, the crease going to get worse.
i ordered the 256gb flip3 since it' the same price as the 128gb flip3 with the 50$ credits applied to 256gb flip3.

I got mine today works great, looking forward to root and ROMS!
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ken1337 said:
I got mine today works great, looking forward to root and ROMS!View attachment 5388727
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Nice.

cd1yat said:
..... even if I will have to charge it every 5 min
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Finally found the man who's responsible for companies making phones thinner and thinner before 2020, thus providing smaller and smaller batteries.

Pre-order grey 256GB and seem like next month only can get it here at Malaysia. I'm after the technology as Samsung said screen is 80% better than before. Camera seem not really superb but usable as daily use.

kedge said:
I have the green 256gb on pre order, looking foward to a flip phone again, fold 3 is to heavy.
Trading in a 8t, I'm sure the flip 3 will take better photos??
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Click to collapse
I'm doing the same. Got a OP8 5G through a tmobile promo half off so i only paid about $400 for it if I remember correctly. Now tmobile is giving me $1000 trade-in credit for it. The offer is just too good to pass up, even though I'm really going to miss my OP8

Virgo_Guy said:
Finally found the man who's responsible for companies making phones thinner and thinner before 2020, thus providing smaller and smaller batteries.
Click to expand...
Click to collapse
I think I must plead guilty, after years of giant phones I've genuinely had enough and am ready for a change

Question Annoyed with Samsung support.

I registered my phone when I got it. Then had a problem with the battery draining badly (like 20% overnight) and wifi going in and out. So, I went through the portal as pictured, they sent me a box to ship it from Ma to Texas, then promptly refused to look at it because it's Tracfone and are sending it back unrepaired.
Now is it me or does that say I have a warranty til 10/11/2023 on my Galaxy A53 5G 128GB (Tracfone)?
I'm just checking, because it looks to me like Samsung is refusing to honor the warranty I have here. Heck, like I said, they even paid for the shipping and my warranty clearly states it's a Tracfone. Why pay to have me send it out if they were going to do that. $##t like this gets me fuming, but I'm trying not to have another heart attack. I get on Samsung support chat somehow and they said they don't have the parts for Tracfone A53, and I called BS because an A53 is an A53, only the software is different and its already in the phone. Got nowhere. They were supposed to call me back an hour ago, never got the call.
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UPFATE: I now have been promised a callback on 3 separate occasions. I have yet to receive a call. I did get a text today saying my phone was received and it will take up to 4 days to repair, But in reality they refused to look at it and it was shipped back 6 days ago. What incompetence...

Try going through the carrier.
File a complaint with your State Attorney General's Office. Some states are very consumer proactive...

blackhawk said:
Try going through the carrier.
File a complaint with your State Attorney General's Office. Some states are very consumer proactive...
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I called straight talk last week and the guy was trying to talk me out of it because he said they're going to give me a used phone. I'm like this one isn't working; I need another one. So, he set it up to have me send it back, only he didn't. Never got an email, the box, or anything. But that's beside the point, I clearly have a valid Samsung warranty. I really don't want the hassle. Samsung support sucks, all set with Samsung. At least with iPhone I could walk into an apple store no matter what carrier and get a replacement in 10 min as long as I was within the warranty period.

mewcatchew said:
I called straight talk last week and the guy was trying to talk me out of it because he said they're going to give me a used phone. I'm like this one isn't working; I need another one. So, he set it up to have me send it back, only he didn't. Never got an email, the box, or anything. But that's beside the point, I clearly have a valid Samsung warranty. I really don't want the hassle. Samsung support sucks, all set with Samsung. At least with iPhone I could walk into an apple store no matter what carrier and get a replacement in 10 min as long as I was within the warranty period.
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Exactly what is the point then?
Try taking it to a Samsung experience center at a Best buy. Or if you used a MC or Visa card to buy it do a charge back through the bank. That's all I got.
Apples suck as bad as Samsung support...

blackhawk said:
Exactly what is the point then?
Try taking it to a Samsung experience center at a Best buy. Or if you used a MC or Visa card to buy it do a charge back through the bank. That's all I got.
Apples suck as bad as Samsung support...
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The point is I have a warranty and Samsung wont honor it. They had me ship it to Texas (1500 miles?) knowing what it was. I bought at Walmart and it's too late to return it. I paid cash, have receipt but too late. So Samsung support sucks.
Apple sucks a lot less support-wise. No 2 ways about it. The 2 times in the past 14 years I had an issue with an iPhone I was able to walk out with a replacement in less than a half hour. There really is no comparison. I don't like that you can't change your own battery, or replace your OLED screen without losing some functionalities, but as far as support goes it's night and day.