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BadDay - HTC TOUCH xv6900 crack body!

bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone
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Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?
is there any place I can go to buy a new body shell for my phone?
**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html
do you thing it will work with verizon phone?

You may not be able to use it with Verizon, but you can always check. Don't feel bad, your not the only one with the bad housing, it seems there was an entire shipment of these with bad housing. There is a sticky thread over at PPCGeeks with a bunch of people with this problem. Mine hasn't yet, and I pray everyday it doesn't! But, Verizon is giving you BS, I don't think they want to take responsibility for it, I'm sure tons of called with the complaint. My suggestion would be to call, and get to the highest supervisor possible and then give your complaint to them, stating others have the same problem. Also, if you have insurance, it should replace, but try to get the new one free of charge, since it's a defect.

you see, when I was at there store and they called they told me that they NEVER received and complains about this phone has any problem (NEVER) I told the Manager that they are some people having the same problem, they told me that they never see one and Verizon they don't replace it but if I want I can buy another one and pay full price for it! ( I will never do that)

Personally, I hate going directly to the store, too busy, and way too many "techs" that have no idea what there are talking about! Sometimes when I'm there I just want to pull the Touch out and say hey look I have GPS!!! Anyways, your best bet is to call the 800 number. Anytime I needed anything I call customer service, have them note my account after resolving the problem, then walk in the store with no problem at all.

I will do that first thing in the mornning! thanks for the info.

No prob! Just make sure you throw some anger in, of course, without being directly rude. I always give the, "I paid a good bit of money for this device and you can't do anything for me!" Always seems to work well! Good Luck!

Good news! I'm geting a new phone in three day as replacement. I really did not say a lot and the girl how is helping me was very nice. we talked for 5 mins and I got my new phone..

**UPDATE**
wow, I have my new phone and I'm running OMJ's ROM , I have GPS, WM 6.1, and JAVA.

ka911 said:
bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone
Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?
is there any place I can go to buy a new body shell for my phone?
**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html
do you thing it will work with verizon phone?
Click to expand...
Click to collapse
You can buy the new housing from truesupplier.com
http://www.truesupplier.com/oem-ful...ate-for-htc-touch-sprint-verizo-pr-16836.html

Brand new surface pro with blacklight bleeding

Hello.
It kills me to admit that my brand new $ 1200 surface pro has some light bleeding around the botton right and right areas of the screen.
Ive looked it up a but and it seems that this was an earlier issue so I actually didnt think there would be a chance I would end up facing this problem. I havent seen any complaints throughout may-june.
Here are 2 pics:
First one is with the place lit at the boot screen.
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Second one is with lights out, black image on full screen.
They are both with brightness at 100%, but it really doesnt make that much differene if it's set to 50%.
What do you guys think? I shouldnt be expecting those right? I know that people had much worse bleeds once, but that was before.
I also dont want to keep exchanging till I get a good one, that's too much of a hassle. So if you tell me that all of them are probably be the same I wont exchange.
It bugs me that such an expensive device would present this kind of irritating and ugly problem after 6 months in production.

Warranty claim. Your entitled so why not :/

The thing is im visiting canada right now, and thats where I bought it. The store is called future shop.
Im still within the 14 return/exchange period.
And now im seriously thinking whether I should return it for good, keep mine or get it replaced, hoping the new one would be free from defects.

Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.

GoodDayToDie said:
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
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Click to collapse
But what if the next one is the same or even worse? Isnt it likely that he whole batch sent to the sae store would have the same production issues?

Test it before you take it home, get a refund if they can't provide a non-defective model? Leaving aside the fact that it's highly unlikely that an entire production run has a visually obvious defect, this is Consumer Electronics 101. Hell, it's Being A Customer 101. If somebody sold you a defective toaster, you'd take it back under warranty. If somebody sold you a defective Ferrari, you'd take it back under warranty.

I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta

aooga said:
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
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Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?

sneak3 said:
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
Click to expand...
Click to collapse
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.

SixSixSevenSeven said:
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
Click to expand...
Click to collapse
You're right. That's why I always buy from stores that have great customer service. Microsoft store and apple store at good examples. They just replace it till you're happy

I've had issues like this with my ipad back when I had it. Its not normal and you shouldnt have any trouble getting it replaced if you take it into the shop again. They should know about these things.

[Q] Broken screen - Options?

Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
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I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?

Here is a tear down of the phone.
Its not easy to fix and the parts are going to be hard to source because of limited production.

I already received a reply. 147€ total cost including shipping to get it repaired.

I will use a case when i receive mine... Hahabah
Enviado desde mi GT-S6500D usando Tapatalk 2

It's better to buy a new one

if I had invites
Besides, it's still half the price of getting a new device..

JinRoh3 said:
Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?
Click to expand...
Click to collapse
Hi
Did you hear back from them. I also dropped my phone 2 weeks back.
My guess is it's going to be in the range of $200, which is half the cost.
Do you know of any other place where the repairs can happen.
thanks
sd

JinRoh3 said:
I already received a reply. 147€ total cost including shipping to get it repaired.
Click to expand...
Click to collapse
That isn't that bad for a replacement from the manufacturer. It's not a repair you send them your broken phone and they send you a new one. I would pay that if I smashed mine.

shortduck said:
Hi
Did you hear back from them. I also dropped my phone 2 weeks back.
My guess is it's going to be in the range of $200, which is half the cost.
Do you know of any other place where the repairs can happen.
thanks
sd
Click to expand...
Click to collapse
jomaxwel said:
That isn't that bad for a replacement from the manufacturer. It's not a repair you send them your broken phone and they send you a new one. I would pay that if I smashed mine.
Click to expand...
Click to collapse
I received the phone yesterday (approx 1 month) it's a brand new phone which is a nice touch

Same Thing
JinRoh3 said:
I received the phone yesterday (approx 1 month) it's a brand new phone which is a nice touch
Click to expand...
Click to collapse
The same thing just occurred me, I have only had my phone for a week and I have sent a couple of customer services tickets without a response yet its probably only been a day or so. Here is an image of the damage I think. Does everyone get a new phone when the request an RMA of this type or do they repair it. I really hope I get a Brand New one. Thanks.

looking for broken oneplus one for parts
If someone has a broken one to give away just let me know.

screen broken
Mr-feelgood said:
If someone has a broken one to give away just let me know.
Click to expand...
Click to collapse
i am not looking for a give away but want to fix the phone.

JinRoh3 said:
Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?
Click to expand...
Click to collapse
Same **** bro, what a sadness.

Mr-feelgood said:
If someone has a broken one to give away just let me know.
Click to expand...
Click to collapse
amitshah261 said:
i am not looking for a give away but want to fix the phone.
Click to expand...
Click to collapse
No presents!
If someones screen is cracked the repair costs are higher than the price of a new device!
To replace the screen is also hardly possible. Check ifixit on that!
Shipping to Chine comes on top.
If someone will sell a broken One for a fair price, just poke me!

@JinRoh3
http://vifocal.com/lcd-display-with...-oneplus-one-a0001-64gb-16gb-replacement.html

so its better to get a brand new phone rather than get one thats damaged to be fixed.

May be relevant, doesn't seem too expensive:
https://forums.oneplus.net/threads/repair-ama-i-just-replaced-the-first-oneplus-one-screen.112802/

Warning: Samsung Repair Center Is A Mess

Now I have heard a lot of horror storied regarding Samsung's Customer Service / Warranty Repair center. So this may not come as a surprise to the people of this forum. Also, just a warning this is going to be a very lengthy post.
I bought my Galaxy S5 from AT&T and I had the phone for maybe all of two weeks before I noticed the glass on my home button beginning to chip away (I had not dropped it, scrapped it, etc.). So, I called Samsung customer service and they told me I needed to send it into their repair center in Plano, TX. While I wasn't happy about having to be without a phone, I figured it was worth it since they were going to fix this issue under warranty. So, I ship it off to the repair center and in 2 days it arrives (on 10/17/14). They began fixing the phone the following Monday and actually finished the repair the same day (10/20/14). For whatever reason their tests found both my screen defective and my motherboard defective and they replaced both including the button under warranty.
Problem found:
SENSORHUB FAILURE - LCD BLANK/SEG. MISSING/LINES
Solution:
REPLACED LCD - REPLACED PBA
Click to expand...
Click to collapse
At this point I'm pretty happy since I'm more-or-less going to have a completely new phone returned to me. The next day (10/21/14) my phone passed their quality check and the service tracker displayed "Closed - Unit Is Shipped".
*10/21/2014//11:33:23//0001773863//Telephone//ASC*
10/21/2014 10:33 AM-Beatriz Malagon: The unit is shipped.
*10/21/2014//11:33:21//0001773863//Telephone//ASC*
10/21/2014 10:33 AM-Beatriz Malagon: No hold amount
*10/21/2014//11:22:03//0001773863//Telephone//ASC*
10/21/2014 10:22 AM-Melisa Salinas: QC Pass.
Click to expand...
Click to collapse
This is where things begin to go slightly down hill. The following day (10/22/14), I began tracking the package on UPS to find out that UPS hasn't received the phone from Samsung yet. I call the repair center only to have them inform me that they don't have the phone, and it was picked up by UPS. The problem I found with this response was that the next day UPS still had claimed to not be in possession of my package (10/23/14). So I called Samsung again for them to tell me this time that they haven't given the phone to UPS yet and that it would be sent out before the end of that day and I would receive it the following Monday. So Friday rolls around (10/24/14) and UPS still claims to have not received a package. Because it was evident to me that Samsung didn't know whether or not they had my phone, I made a lost package claim to UPS just in case they did in fact receive my phone but had misplaced it. I then called Samsung AGAIN, I was told yet again that they hadn't sent out my phone. The guy then offered to send it out via. UPS overnight since it was supposed to be sent out on the 21st. He also offered to email the new tracking number ASAP. A couple hours roll around and I had not received any email from Samsung regarding a new UPS tracking number. I then proceed to call Samsung AGAIN, this time the woman that answered seemed surprised and confused that I had been offered overnight shipping for my phone because she stated that they weren't in possession of the phone anymore and that UPS received my package on the 21st. She the reassured me and told me that she made a claim to UPS for a lost/stolen package as the sender.
About an hour later I get a phone call from UPS to inform me that they have begun an investigation to locate my shipment and that they would be contacting Samsung as well. Now today (Sat, 10/25) I checked the UPS tracker to discover that UPS has successfully located my package and there was an Origin Scan in Mesquite, TX.
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This told me that Samsung LIED to me on multiple occasions, telling me that they sent my phone out but still had possession of it the whole time. I have to say that I am very impressed and satisfied with UPS and how fast they took action and located my package. Samsung's Repair Center needs to get their **** together though. This is a warning for anyone thinking about sending their phone out to Samsung. If you bought your phone through a carrier, I recommend seeing if you can have your warranty issue addressed by them.

wheres the line

i see all these people on here saying theyre going to return or exchange their S6. i have a note 4 and it prbly has half the things theyre returning their S6 for, honestly i never bothered to check. my note 4 does have bad lag, that other ppl suppousedly dnt have, but i missed my return date waiting for a patch/upgrade to fix my lag.
i totally understand paying $600+ on a phone and wanting a good working phone but as a samsung fan whos gotten flawed phone after flawed phone ive accepted the fact that im never going to get a perfect phone. so my question is where do you all draw the limit? or are u wanting that perfect phone.
list of the flawed sammys
S3: found out it couldnt read memory cards after return date (got a refurb s3 that could read memory cards)
s5: antenna problems (started having rly slow internet)
note 4: phone lags badly.

I think people just want a phone that doesn't arrived to their door already scratched, or with a 24 hour led light on, or in my case, a charger that doesn't charge the phone out of the box.

Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.

entropism said:
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
Click to expand...
Click to collapse
It will, those issues are not normal. My phone shows none of those.
However, I have a scratch under the top bezel of my glass and the Always on LED on the flash so I am going to get a replacement.

can somebody upload a pic of the always on led?

GreeleyXda said:
can somebody upload a pic of the always on led?
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tenxo said:
View attachment 3251491
Sent from my SM-G900T using AllianceR(●)m
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actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.

GreeleyXda said:
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
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I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m

tenxo said:
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m
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Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return, and I'll wait for another model. I mean, I am a Samsung avoider usually. I tend to not like how they do business, how they advertise, the products they put out... The S6 looked THAT good to me, that I would put my history with them behind. If I get 2 defective phones in a row (and I mean this new one needs to be PERFECT) it's going right back and I'll wait for the '15 Moto X or something. Maybe the G4.

entropism said:
Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return/QUOTE]
The good news is, there were no defects. The bad news is because there was no phone. It was on the UPS truck to be delivered on the 8th, and returned to the depot around 12AM. It never left the depot on the 9th, even though UPS swore up and down that it was out for delivery. Contacted T-Mobile, they contacted UPS, confirmed it was lost. Now, here's the kicker: T-Mobile left me a voicemail saying *I* had to file a claim with UPS to make things right. Called them right the **** back and told them it wasn't my responsibility. They're shipping another out tomorrow. Who knows when I'll get it?
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