bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone
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Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?
is there any place I can go to buy a new body shell for my phone?
**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html
do you thing it will work with verizon phone?
You may not be able to use it with Verizon, but you can always check. Don't feel bad, your not the only one with the bad housing, it seems there was an entire shipment of these with bad housing. There is a sticky thread over at PPCGeeks with a bunch of people with this problem. Mine hasn't yet, and I pray everyday it doesn't! But, Verizon is giving you BS, I don't think they want to take responsibility for it, I'm sure tons of called with the complaint. My suggestion would be to call, and get to the highest supervisor possible and then give your complaint to them, stating others have the same problem. Also, if you have insurance, it should replace, but try to get the new one free of charge, since it's a defect.
you see, when I was at there store and they called they told me that they NEVER received and complains about this phone has any problem (NEVER) I told the Manager that they are some people having the same problem, they told me that they never see one and Verizon they don't replace it but if I want I can buy another one and pay full price for it! ( I will never do that)
Personally, I hate going directly to the store, too busy, and way too many "techs" that have no idea what there are talking about! Sometimes when I'm there I just want to pull the Touch out and say hey look I have GPS!!! Anyways, your best bet is to call the 800 number. Anytime I needed anything I call customer service, have them note my account after resolving the problem, then walk in the store with no problem at all.
I will do that first thing in the mornning! thanks for the info.
No prob! Just make sure you throw some anger in, of course, without being directly rude. I always give the, "I paid a good bit of money for this device and you can't do anything for me!" Always seems to work well! Good Luck!
Good news! I'm geting a new phone in three day as replacement. I really did not say a lot and the girl how is helping me was very nice. we talked for 5 mins and I got my new phone..
**UPDATE**
wow, I have my new phone and I'm running OMJ's ROM , I have GPS, WM 6.1, and JAVA.
ka911 said:
bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone
Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?
is there any place I can go to buy a new body shell for my phone?
**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html
do you thing it will work with verizon phone?
Click to expand...
Click to collapse
You can buy the new housing from truesupplier.com
http://www.truesupplier.com/oem-ful...ate-for-htc-touch-sprint-verizo-pr-16836.html
Related
I'm not sure how many of you have heard it but a user was on a call and his droid 2 exploded and some of the glass cut his ear causing a hospital visit and 4 stitches. As a Electronics Engineer I doubt anything except the battery could cause such a explosion. But I'm not very knowledgeable on the LCD etc and to what the potential danger is for explosion.
I'm sure this will hit main stream media by tomorrow and if it is proven to be accurate and true, this is going to be a big hit for Moto and maybe cause for concern of others using the same possibly defective hardware.
Here is a video of a news clip. http://www.the33tv.com/videobeta/919e261e-2d3d-422a-bc61-f3c62612039c/News/12-02-10-Cell-Phone-Explodes
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After some more investigating on Google I think this will turn out to be a fraud or scam. I can't see how the explosion could have came from the inside of the phone with enough force to crack the screen and the phone is still working. Most of these rare instances are related to the battery exploding. If this was the case the device would not function at all.
I suspect this guy damaged the device put it up to his ear and made it cut himself and try to make people believe it exploded.
We will see???
...I dont know what to make of that story. It seems to me that the screen is intact making and "explosion" kinda not possible. It sucks that this day and age we cant just take someones word on what happened but face it, the worlds full of people trying to get rich quick. Cant say that this is what this couple is doing...but looking at the phone, seems more like he dropped it and now wants a new phone for free.
I dont know..I suppose Verizon can release to Motorola his call records under a courts order and that would be the first step..see if he actually placed a call at around that time.
The other thing, If I was in my driveway and my phone explodes on the side of my head I am not going to leave my house and travel to my wife for her to tell me what happened lol, I am going to go inside my house and look in the mirror to see what the hell just happened to my head..thats just me though I guess?
He had to have smashed it in his pocket and answered a call thereby cutting himself on the glass.
considering that the Moto Droid line uses Gorilla Glass it really makes me wonder how the hell that happened without destroying the phone. one of my buddies who drives for another company accidentally ran his D2 over and the only thing that was still good was the screen. my guess is this dude is pissed about Verizion dropping the D2 and releasing the D2 Global with better specs and is trying to get out of his 2 year contract and get a payday on top of it.
he must've been overclocking the sh!t out of that droid2 3.0ghz maybe seriously who do you sue verizon or google whoever it is i'll say thanks for the riches ya dig.
Hi folks,
I've had my Sensation for 3 days tops and something has happened to the back cover. It doesn't wipe off, have absolutely no idea what caused this.
Pretty poor considering it's two days old and treated with kid gloves, couldn't have looked after this phone more if I tried. Crazy.
My GS2 is still prestine, not a mark or scuff anywhere.
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ive had the exact same problem, treated phone with super care. i sent it in last tuesday because of this... makes no sense :<
Nothing like that on either of my two back covers. I'd get it exchanged.
Spekko said:
ive had the exact same problem, treated phone with super care. i sent it in last tuesday because of this... makes no sense :<
Click to expand...
Click to collapse
ffs... you had to send the entire phone back?
I've changed roms and allsorts already.
Yeah I'd ask HTC to supply you a new one, not acceptable really. Probably only a minor problem on a select new units because the build quality is usually top notch.
I've emailed HTC via the customer service channels on their site and attached a pic. See how it goes. Sending the entire phone back would be ridiculous. Cost them more in shipping, hassle and man hours.
I had a similar issue I think with my original cover. I had it less than 10 days, always on micro cloth etc. and I had a spot in the back cover. Of course everyone here will tell you it is something you are doing wrong but I handle my phones with the greatest care and always get top dollar for resale.
In the End HTC sent me a new cover and I have not had anymore problems so far, knock on wood..
T-Mobile have said I would need to replace the whole handset if I go through them. I hope HTC have a better answer, got it setup how I like, the battery is warmed up and broken in nicely too.
Arthur Hucksake said:
ffs... you had to send the entire phone back?
I've changed roms and allsorts already.
Click to expand...
Click to collapse
i sent it back rooted with a custom rom and all that ish to my carrier, wasnt still going to waste time going to stock,. Tried going through htc first to see if they could just send me a new cover, but they fail in south africa :/
do you guys think i have a chance in selling this I left it on top of my car nd it got ran over by someone behind me, everything looks like it held up except the screen, camera lenses is cracked and the micro sd card might be damage the metal bent a little that holds it in place
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That sucks.
I will start the bidding at $.01
There is a guy in the general section looking for parts.
I say 20 is a fair price..
Sent from my LG-P999 using XDA App
bluzmeister said:
Man that really sucks. At least I think my phone is still salvagable (knock on wood). I dropped my phone after having it only one week and shattered the screen. I installed a new $70.00 screen after a lot of work removing all the broken glass and everything went well until I tried to connect the antenna connector to the motherboard and ended up pulling the connector off the cable.
Click to expand...
Click to collapse
Just curious, not criticizing. Why did you pay $70 just for the part when LG will replace the front of the phone with digitizer for around $70 and the work is done by an LG factory trained tech? You have to wait a couple of weeks but worth it to get an OEM part and the job done right. The parts on eBay are not OEM even though they claim them to be. They are usually Chinese made substandard ripoff parts.
The price for the LG service repair of the digitizer and front of phone is what people who sent it in to LG paid for service. There are many threads regarding this from about three or four months ago if you search the forums. People said turnaround time was about two weeks.
All the people on eBay and the Chinese parts sites claim OEM but almost none of them are. Do you really believe HTC, LG, Samsung etc are going to sell their genuine parts to these people? Heck no! You are lucky if the quality of your screen is good as many of these parts that are claimed to be OEM are pure crap.
Try Gazelle.com. I've seen them sell phones on Ebay that are worse off then this. So maybe they will give you $75-$100 or something.
Wups, didn't see the previous post until after I replied.
Also why would T-Mobile not offer you there $50 unlimited talk/text and 100mb of internet plan or $60 for 2gig's of internet. That sounds weird. Also you could of got there $30 unlimited talk or $30 100 minute talk and 5 gig's of data.
I own a Droid 4 and recently dropped it, cracked the digitizer, and replaced it. Now my touch screen is only detecting these thin horizontal lines on the upper half of the screen. I'm wondering if it's possible that I screwed up the phone on disassembly/reassembly or if it's more likely that the new digitizer is defective.
Has anyone seen anything like this before?
Thanks,
Alex
P.S. The attachment is a screen shot of my phone running an app which detects points sent by the touch screen/digitizer and records them.
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Bump
Firstly - please don't bump your own threads, and certainly not until at least 24 hours have passed.
Secondly - The reason for you not getting a reply is likely due to the fact that XDA is actually supposed to be a "Development" site, not a "Hardware" site
Thirdly - The likelihood is that you either;-
a) bought a cheap, eBay special digitiser which is not fully compatible
b) didn't get the connections right on install
c) broke something else inside the phone when you dropped it
Start off by taking it all apart again and rebuilding it, if that doesn't work then decide if you want to spend more money buying another digitiser or just ditch the phone and get a new one.
P.S. Why include a pointless poll for this thread?
P.P.S. Not sure why, but you have made two posts and XDA shows you as only making one. Strange.
That is classic yo, made my night. Well I was just checkin in here cause I couldn't find a more appropriate forum. I figured someone might know something, but yeh sorry bout the bumps. Although it did get you to respond, hopefully I didn't break something. I don't think so because everything on the phone works perfectly, I even fixed the little headset speaker. After much arm pulling I finally convinced the company to give me a refund, we'll see if a new one does the trick.
SimonTS said:
Firstly - please don't bump your own threads, and certainly not until at least 24 hours have passed.
Secondly - The reason for you not getting a reply is likely due to the fact that XDA is actually supposed to be a "Development" site, not a "Hardware" site
Thirdly - The likelihood is that you either;-
a) bought a cheap, eBay special digitiser which is not fully compatible
b) didn't get the connections right on install
c) broke something else inside the phone when you dropped it
Start off by taking it all apart again and rebuilding it, if that doesn't work then decide if you want to spend more money buying another digitiser or just ditch the phone and get a new one.
P.S. Why include a pointless poll for this thread?
P.P.S. Not sure why, but you have made two posts and XDA shows you as only making one. Strange.
Click to expand...
Click to collapse
Hi there, just thought I would share this with you and ask what you think.
So, I have a Moto G 3rd (bought it a month ago), I quite liked it and was a good upgrade from my original Moto G. However, I never expected it to be so fragile. After one small fall (like 30 cm) my screen seems to be completely messed. I mean the display, as outside the phone is just fine, no cracks or anything, and it was the first time I dropped it. Here's a picture:
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This is really disapointing, and I'm in complete shock, as probably warranty won't cover it and the phone was a major investment for me. Has any of you had a similar experience? Is the moto G not as resistant has it once was? The original one could take a LOT of damage, and it just dying like this on me breaks my heart.
So, what should I do? I contacted Motorola on the website and after a long talk they basically just told me to go to the store where I bought it, which I'll do thursday (it's far from where I live), but I fear they won't offer help. If they don't, is there a way to still send it to Motorola and pay for the repairs? I've tried china replacements on other phones and was never quite satisfied, and this is a new phone :/
Thanks for reading, needed to share my pain!
That's exactly what happened to my previous phone (samsung galaxy s3 neo). Screen was ok, also because it was protected by a tempered glass, but the lcd broke and only showed a few purple lines.
Unfortunately, the outside screen spare was quite cheap (30 euros) while the lcd repair was 120 euros, so I decided to buy the moto. A bumper should protect from this kind of accident.
I'm afraid it's bad news.
Hi guys, just here for a quick update.
I went back to the store and since the device was in very good shape they sent it to warranty and said it could go off has a gpu fault.
I'll update when I, hopefully, get it back!
tiago_c said:
Hi guys, just here for a quick update.
I went back to the store and since the device was in very good shape they sent it to warranty and said it could go off has a gpu fault.
I'll update when I, hopefully, get it back!
Click to expand...
Click to collapse
Great news, let's keep finger crossed and hope they can fix it for free.
Hi again!
Just here to tell you guys I got my phone back and the repair was covered by warranty! Hope my story helps if anyone runs into similar trouble. It was fairly quick too! (2 weeks)
Bear in mind my phone only had 1 month and was in really good shape (no scratches).