Hi folks,
I've had my Sensation for 3 days tops and something has happened to the back cover. It doesn't wipe off, have absolutely no idea what caused this.
Pretty poor considering it's two days old and treated with kid gloves, couldn't have looked after this phone more if I tried. Crazy.
My GS2 is still prestine, not a mark or scuff anywhere.
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ive had the exact same problem, treated phone with super care. i sent it in last tuesday because of this... makes no sense :<
Nothing like that on either of my two back covers. I'd get it exchanged.
Spekko said:
ive had the exact same problem, treated phone with super care. i sent it in last tuesday because of this... makes no sense :<
Click to expand...
Click to collapse
ffs... you had to send the entire phone back?
I've changed roms and allsorts already.
Yeah I'd ask HTC to supply you a new one, not acceptable really. Probably only a minor problem on a select new units because the build quality is usually top notch.
I've emailed HTC via the customer service channels on their site and attached a pic. See how it goes. Sending the entire phone back would be ridiculous. Cost them more in shipping, hassle and man hours.
I had a similar issue I think with my original cover. I had it less than 10 days, always on micro cloth etc. and I had a spot in the back cover. Of course everyone here will tell you it is something you are doing wrong but I handle my phones with the greatest care and always get top dollar for resale.
In the End HTC sent me a new cover and I have not had anymore problems so far, knock on wood..
T-Mobile have said I would need to replace the whole handset if I go through them. I hope HTC have a better answer, got it setup how I like, the battery is warmed up and broken in nicely too.
Arthur Hucksake said:
ffs... you had to send the entire phone back?
I've changed roms and allsorts already.
Click to expand...
Click to collapse
i sent it back rooted with a custom rom and all that ish to my carrier, wasnt still going to waste time going to stock,. Tried going through htc first to see if they could just send me a new cover, but they fail in south africa :/
Related
bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone
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Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?
is there any place I can go to buy a new body shell for my phone?
**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html
do you thing it will work with verizon phone?
You may not be able to use it with Verizon, but you can always check. Don't feel bad, your not the only one with the bad housing, it seems there was an entire shipment of these with bad housing. There is a sticky thread over at PPCGeeks with a bunch of people with this problem. Mine hasn't yet, and I pray everyday it doesn't! But, Verizon is giving you BS, I don't think they want to take responsibility for it, I'm sure tons of called with the complaint. My suggestion would be to call, and get to the highest supervisor possible and then give your complaint to them, stating others have the same problem. Also, if you have insurance, it should replace, but try to get the new one free of charge, since it's a defect.
you see, when I was at there store and they called they told me that they NEVER received and complains about this phone has any problem (NEVER) I told the Manager that they are some people having the same problem, they told me that they never see one and Verizon they don't replace it but if I want I can buy another one and pay full price for it! ( I will never do that)
Personally, I hate going directly to the store, too busy, and way too many "techs" that have no idea what there are talking about! Sometimes when I'm there I just want to pull the Touch out and say hey look I have GPS!!! Anyways, your best bet is to call the 800 number. Anytime I needed anything I call customer service, have them note my account after resolving the problem, then walk in the store with no problem at all.
I will do that first thing in the mornning! thanks for the info.
No prob! Just make sure you throw some anger in, of course, without being directly rude. I always give the, "I paid a good bit of money for this device and you can't do anything for me!" Always seems to work well! Good Luck!
Good news! I'm geting a new phone in three day as replacement. I really did not say a lot and the girl how is helping me was very nice. we talked for 5 mins and I got my new phone..
**UPDATE**
wow, I have my new phone and I'm running OMJ's ROM , I have GPS, WM 6.1, and JAVA.
ka911 said:
bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone
Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?
is there any place I can go to buy a new body shell for my phone?
**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html
do you thing it will work with verizon phone?
Click to expand...
Click to collapse
You can buy the new housing from truesupplier.com
http://www.truesupplier.com/oem-ful...ate-for-htc-touch-sprint-verizo-pr-16836.html
What are HTC giving out as warranty replacements?
My Sensation is back into HTC for its third repair in 3 weeks
If they fail, its replacement, what are HTC UK giving out as warranty replacements as new sensations no longer seem to be available?
I had a warranty replacement last week and it was the Sensation so they must still be producing them?!
I bets they a shelf somewhere with a couple dozen on it.
Was it sealed brand new?
cirian75 said:
I bets they a shelf somewhere with a couple dozen on it.
Was it sealed brand new?
Click to expand...
Click to collapse
It wasn't sealed no but it had the nice film that is on it when you buy it brand new not just the crappy screen protector that they put on it when they send you back a repaired phone, so my guess is that it is brand new. Out of curiosity what was the problem that you had?
Have a read
http://forum.xda-developers.com/showthread.php?t=1733010
cirian75 said:
Have a read
http://forum.xda-developers.com/showthread.php?t=1733010
Click to expand...
Click to collapse
Unlucky man, I hope that HTC will actually replace your phone! I had to go through a massive amount of trouble to get HTC to cough up and give me a new device, in the end I had a massive rant to one of the call centre supervisors and they sent me a new phone
HTC tracking saying repair complete
bets on it not being ?
grumble grumble
they've sent the phone back sim locked, I sent it sim unlocked
and the IMEI's are now all to ****
The IMEI on the box does not match the sticker on the phone and the IMEI in the phone does not match the other two.
ffs HTC
how the hell could I ever sell this phone if I wanted too?
and now
And now the wifi is screwing up again like at the very start of the faults
white screens and refusal to start
And it locked up on Netflix after 15 minutes of video and buzzed at me till I pulled the battery.
replacement approved
it will be a sensation built in the UK repair centre from new parts AND USED PARTS !!!
strange
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Not best pleased
Anyone having this problem? (see attached images)
Makes my phone reboot a few times every freaking day.
I can peel the connector out with a needle. Just mailed HTC asking if it's a warranty-issue.
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I'm stressed as hell, so sorry for the bad writing.
Luv / septix
I'm sorry this happened. I do hope they stand behind this with warentee. Please
Keep us posted on the issue.in the mean time you can wedge a small piece of paper under the battery and this will stabilize it some and hopefully cut down on the amount of reboots your getting. It's worth a try. I know it's a proven fix for a "loose" battery. It just might stabilize the contact for you. I really hope it helps! At least until you can get a repair . Give it a shot. Best wishes .
Sent from my HTC Sensation 4G using xda premium
realsis said:
I'm sorry this happened. I do hope they stand behind this with warentee. Please
Keep us posted on the issue.in the mean time you can wedge a small piece of paper under the battery and this will stabilize it some and hopefully cut down on the amount of reboots your getting. It's worth a try. I know it's a proven fix for a "loose" battery. It just might stabilize the contact for you. I really hope it helps! At least until you can get a repair . Give it a shot. Best wishes .
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
I tried that, just pushes the pin further in, and the reboots keeps on coming.. I'll keep you posted!
Thanks
tweezers,and pull it out slowly....or go to repair shop they will change it with new one.
HTC replied that it's NOT a warranty issue. I have to pay for the service my self.
I'm going to email them again and tell them that it's not acceptable. If you buy a new car and the engine breaks after less then one year, are you going to pay for that? No. I'm not done with this.
Battery pins
septix said:
HTC replied that it's NOT a warranty issue. I have to pay for the service my self.
I'm going to email them again and tell them that it's not acceptable. If you buy a new car and the engine breaks after less then one year, are you going to pay for that? No. I'm not done with this.
Click to expand...
Click to collapse
Did you get anything solved with HTC? I have the same problem but I have all 4 pins completely down so I can't even put a piece of a paper on the top right corner of the battery. It just doesn't work at all. If you fixed it could you please tell me how? Or did you have it fixed? Thank you
I own a Droid 4 and recently dropped it, cracked the digitizer, and replaced it. Now my touch screen is only detecting these thin horizontal lines on the upper half of the screen. I'm wondering if it's possible that I screwed up the phone on disassembly/reassembly or if it's more likely that the new digitizer is defective.
Has anyone seen anything like this before?
Thanks,
Alex
P.S. The attachment is a screen shot of my phone running an app which detects points sent by the touch screen/digitizer and records them.
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Bump
Firstly - please don't bump your own threads, and certainly not until at least 24 hours have passed.
Secondly - The reason for you not getting a reply is likely due to the fact that XDA is actually supposed to be a "Development" site, not a "Hardware" site
Thirdly - The likelihood is that you either;-
a) bought a cheap, eBay special digitiser which is not fully compatible
b) didn't get the connections right on install
c) broke something else inside the phone when you dropped it
Start off by taking it all apart again and rebuilding it, if that doesn't work then decide if you want to spend more money buying another digitiser or just ditch the phone and get a new one.
P.S. Why include a pointless poll for this thread?
P.P.S. Not sure why, but you have made two posts and XDA shows you as only making one. Strange.
That is classic yo, made my night. Well I was just checkin in here cause I couldn't find a more appropriate forum. I figured someone might know something, but yeh sorry bout the bumps. Although it did get you to respond, hopefully I didn't break something. I don't think so because everything on the phone works perfectly, I even fixed the little headset speaker. After much arm pulling I finally convinced the company to give me a refund, we'll see if a new one does the trick.
SimonTS said:
Firstly - please don't bump your own threads, and certainly not until at least 24 hours have passed.
Secondly - The reason for you not getting a reply is likely due to the fact that XDA is actually supposed to be a "Development" site, not a "Hardware" site
Thirdly - The likelihood is that you either;-
a) bought a cheap, eBay special digitiser which is not fully compatible
b) didn't get the connections right on install
c) broke something else inside the phone when you dropped it
Start off by taking it all apart again and rebuilding it, if that doesn't work then decide if you want to spend more money buying another digitiser or just ditch the phone and get a new one.
P.S. Why include a pointless poll for this thread?
P.P.S. Not sure why, but you have made two posts and XDA shows you as only making one. Strange.
Click to expand...
Click to collapse
Hi there, just thought I would share this with you and ask what you think.
So, I have a Moto G 3rd (bought it a month ago), I quite liked it and was a good upgrade from my original Moto G. However, I never expected it to be so fragile. After one small fall (like 30 cm) my screen seems to be completely messed. I mean the display, as outside the phone is just fine, no cracks or anything, and it was the first time I dropped it. Here's a picture:
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This is really disapointing, and I'm in complete shock, as probably warranty won't cover it and the phone was a major investment for me. Has any of you had a similar experience? Is the moto G not as resistant has it once was? The original one could take a LOT of damage, and it just dying like this on me breaks my heart.
So, what should I do? I contacted Motorola on the website and after a long talk they basically just told me to go to the store where I bought it, which I'll do thursday (it's far from where I live), but I fear they won't offer help. If they don't, is there a way to still send it to Motorola and pay for the repairs? I've tried china replacements on other phones and was never quite satisfied, and this is a new phone :/
Thanks for reading, needed to share my pain!
That's exactly what happened to my previous phone (samsung galaxy s3 neo). Screen was ok, also because it was protected by a tempered glass, but the lcd broke and only showed a few purple lines.
Unfortunately, the outside screen spare was quite cheap (30 euros) while the lcd repair was 120 euros, so I decided to buy the moto. A bumper should protect from this kind of accident.
I'm afraid it's bad news.
Hi guys, just here for a quick update.
I went back to the store and since the device was in very good shape they sent it to warranty and said it could go off has a gpu fault.
I'll update when I, hopefully, get it back!
tiago_c said:
Hi guys, just here for a quick update.
I went back to the store and since the device was in very good shape they sent it to warranty and said it could go off has a gpu fault.
I'll update when I, hopefully, get it back!
Click to expand...
Click to collapse
Great news, let's keep finger crossed and hope they can fix it for free.
Hi again!
Just here to tell you guys I got my phone back and the repair was covered by warranty! Hope my story helps if anyone runs into similar trouble. It was fairly quick too! (2 weeks)
Bear in mind my phone only had 1 month and was in really good shape (no scratches).