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Warranty exchange question

Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Well you can take it in to Verizon but I don't think they would exchange it, especially if you bought/traded/etc it from a third party. In my experience they would just claim it was abused or messed with by you or previous owner and offer to "fix" it for a price.

1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
Yea the lead developer said if GPS issues continue, to flash back to stock. Flashed back to stock, still the same GPS issues as before.
Sent from my iPad using Tapatalk HD

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD
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Click to collapse
As long as you didn't get it from them, they will most likely give you a hard time about exchanging it because if not from Verizon, you had to get it from a third party used :/

Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD
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Click to collapse
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.

morrichad said:
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.
Click to expand...
Click to collapse
Tried it. The first thing I tried. No luck :/
Sent from my SCH-I535 using Tapatalk 2

Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike

Mikeyfitz14 said:
Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike
Click to expand...
Click to collapse
Thank you so much. I'll try this out after I try a few other things to try to get my GPS to work. I'm currently completely stock so I'm hoping I find a way. So they send you the refurb phone and they give you like a box to send it back like Asurion does with insurance claims?
Sent from my SCH-I535 using Tapatalk 2

Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.

Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Click to expand...
Click to collapse
Thanks for the info. Kinda nervous about calling them. I feel like they won't believe me lol
Sent from my SCH-I535 using Tapatalk 2

xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!

Smok3d said:
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!
Click to expand...
Click to collapse
Just tried it but sadly it doesn't work for me thanks anyways tho
Sent from my SCH-I535 using Tapatalk 2

Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Click to expand...
Click to collapse
Yea, that is how Verizon handles it.
Does anyone know how Samsung would handle it if you try to go through them like the other guy suggested? I'm in the same boat and would rather return to Samsung than Verizon (I hate that Verizon gives me a used phone in exchange for a phone that I paid full price for and bought new). I feel like Samsung would want me to send the phone back to them first, which I cant really do because I need my phone and don't want to activate an older phone and lose my unlimited data.

[Q] Bright corner of screen [SOLVED]

Hey all,
So I haven't had my nexus very long, probably around a month or so. But the past few days I have noticed the bottom right hand corner of my phone is brighter than the rest of the phone even at the lowest brightness. (Cannot notice at full brightness) however it is starting to bug me. Just wondering if there is something g that could have caused this and how it could be fixed or should I just contact lg/ Google and see what they have to say.
Thanks in advance,
TryHard

Warranty issue
Sent from my HTC6500LVW using Tapatalk

Maduro78 said:
Warranty issue
Sent from my HTC6500LVW using Tapatalk
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Thanks mate,
I'll give them a call tomorrow when I find there contact details just another quick question do you think it would be likely for them to send out the new phone first before having to send this back or would I have to send it back for them to inspect. As I don't have another phone to use at this point in time + I need it for university.
EDIT: So i went to the google support page wrote a little bit of a spiel, and they contacted me right away. Got to say 10/10 for customer service. Getting a RMA on my device. New device being shipped to me and then i send my old device back. So stoked! haha
Thanks again,
TryHard

Camera failed error

So i got the camera failed error, which freaked me out due to the Verizon issues, but a restart fixed it. Anyone else have this happen?
-Sent from Tapatalk

eyecon82 said:
So i got the camera failed error, which freaked me out due to the Verizon issues, but a restart fixed it. Anyone else have this happen?
-Sent from Tapatalk
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Click to collapse
My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.

jarablue said:
My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.
Click to expand...
Click to collapse
Correct! And you can download an app on the play store to make sure that you got a completely new device and not a refurbished/used device!
Sent from a Galaxy 5 light years away

jarablue said:
My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.
Click to expand...
Click to collapse
The black screen for 2-3 seconds happens on my S5 occasionally.
I have a little rattle from what sounds like the camera on my S5 if you shake the phone a bit. When you go into the camera app, then try to rattle the phone, the rattle stops and won't make a noise. That's real strange to me, but did either of you experience this on your camera prior to failure? Also is the 2-3 second black screen enough to get a new phone? Final question, I don't have TEP, I assume they're replacing the phone for anyone with this failure with or without TEP?

Joe0113 said:
Correct! And you can download an app on the play store to make sure that you got a completely new device and not a refurbished/used device!
Sent from a Galaxy 5 light years away
Click to expand...
Click to collapse
What is the app called?
Sent from my SM-G900P using Tapatalk

Well, I got the camera failed message this afternoon. Went by a Sprint store and they swapped it out even without TEP. Although they had to order me one and said it would be there in 3-5 days. I confirmed it was new and not refurbished, but we will see when it arrives. Is this common practice that they can't just give me one out of their stock? This store is the authorized repair facility for Sprint and do full Sprint business but a 3rd party company. So I thought that might have something to do with it.
sent from an underwater dust storm with my S5

jarablue said:
My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.
Click to expand...
Click to collapse
Yea mine also takes a few seconds to load up as well
mmark27 said:
The black screen for 2-3 seconds happens on my S5 occasionally.
I have a little rattle from what sounds like the camera on my S5 if you shake the phone a bit. When you go into the camera app, then try to rattle the phone, the rattle stops and won't make a noise. That's real strange to me, but did either of you experience this on your camera prior to failure? Also is the 2-3 second black screen enough to get a new phone? Final question, I don't have TEP, I assume they're replacing the phone for anyone with this failure with or without TEP?
Click to expand...
Click to collapse
The camera rattle is normal. It's the sensor
Did your camera start to work again after a reboot?
-Sent from Tapatalk

eyecon82 said:
The camera rattle is normal. It's the sensor
Did your camera start to work again after a reboot?
-Sent from Tapatalk
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Click to collapse
It did start to work again and has worked since. I'm still going to swap it out when the other comes in, without tep, I'm not going to chance it further.

mmark27 said:
It did start to work again and has worked since. I'm still going to swap it out when the other comes in, without tep, I'm not going to chance it further.
Click to expand...
Click to collapse
If the Sprint repair facility near me has S5's in stock but they want to order mine and tell me there's a 3 to 5 day wait I would be pissed.
Why can't they give you one from their stock? 3rd party vendor may have something to do with it. Still BS in my eyes.
My replacement has so many issues. The blackness lag when starting up the camera, LTE dropping like mad, always a low LTE signal, speakerphone is useless. People call me but there is no log of it in the dialer app, yet the voicemail timestamp is there. The phone doesn't even ring.
I think I am going to get this replaced one last time and give the replacement to my wife and either get the iphone 6 or the new LG.

mmark27 said:
It did start to work again and has worked since. I'm still going to swap it out when the other comes in, without tep, I'm not going to chance it further.
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Click to collapse
Why exchange it then? It could have just been software related.
On Verizon, it was hardware related and a reboot didn't do anything
-Sent from Tapatalk

Well, I may not exchange it. Depends if they hand me a whole new box with charger, headphones, etc. Then I might as well.
sent from an underwater dust storm with my S5

mmark27 said:
Well, I may not exchange it. Depends if they hand me a whole new box with charger, headphones, etc. Then I might as well.
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Click to collapse
Thats wishful thinking my friend but that would be nice.. In my experiences and I have exchanged several devices over the years with Sprint they call you back several days later you go in and it will be a device for device swap you hand them your broken/defective one they activate and hand you replacement.. Still not bad if yours is broken but no extra freebies unfortunately..

Joe0113 said:
Correct! And you can download an app on the play store to make sure that you got a completely new device and not a refurbished/used device!
Sent from a Galaxy 5 light years away
Click to expand...
Click to collapse
slickdealers said:
What is the app called?
Sent from my SM-G900P using Tapatalk
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Click to collapse
No app needed.
Dial ##786# then view. Scroll down. It'll say if it's refurbished or not.
sent from an underwater dust storm with my S5
---------- Post added at 06:20 AM ---------- Previous post was at 06:16 AM ----------
lilflip21 said:
Thats wishful thinking my friend but that would be nice.. In my experiences and I have exchanged several devices over the years with Sprint they call you back several days later you go in and it will be a device for device swap you hand them your broken/defective one they activate and hand you replacement.. Still not bad if yours is broken but no extra freebies unfortunately..
Click to expand...
Click to collapse
Yes, that was a joke. I'm still replacing it as I don't want that to come back again. I don't have tep so now's my chance if it happens again, I may be sol. Fortunately, found a friend of a friend that works at this store. He's verified it should be new. So there's not much to lose with swapping, except my time rebuilding all my stuffs. Plus, I'm heading out on vacation soon and need this camera to function.
sent from an underwater dust storm with my S5

"Dial ##786# then view. Scroll down. It'll say if it's refurbished or not"
Helpful, thanks

evoer said:
"Dial ##786# then view. Scroll down. It'll say if it's refurbished or not"
Helpful, thanks
Click to expand...
Click to collapse
Picked up my device today. It came in a white long box that said RECxxxxx on it, BUT there is no recondition date listed in the ##786# menu. Everything appears brand new on it and it functions well, so its new despite the box.

I just had this happen to me again. Starting to get worried
-Sent from Tapatalk

Happened a third time. The google camera still works after stock camera fails so it seems more like a software issue with the stock camera app
Going to try a camera data reset to see if that helps.
-Sent from Tapatalk

eyecon82 said:
Happened a third time. The google camera still works after stock camera fails so it seems more like a software issue with the stock camera app
Going to try a camera data reset to see if that helps.
-Sent from Tapatalk
Click to expand...
Click to collapse
Wow, starting to wonder if any of that is related to the camera issues we're seeing on AOSP side.
Can someone dump a log for me and send it? Would like to look..

eyecon82 said:
So i got the camera failed error, which freaked me out due to the Verizon issues, but a restart fixed it. Anyone else have this happen?
-Sent from Tapatalk
Click to expand...
Click to collapse
That's pretty common with Galaxy phones.
Btw, if it happens again, take it to a sprint store. It's an actual known issue in their eTicket system(repair system they use), so they will issue you a replacement device for free.

xTrooge said:
That's pretty common with Galaxy phones.
Btw, if it happens again, take it to a sprint store. It's an actual known issue in their eTicket system(repair system they use), so they will issue you a replacement device for free.
Click to expand...
Click to collapse
Rather not end up with a refurb though...
-Sent from Tapatalk

5.1.1 Random Hard reboots

I'll be using my phone and sometimes, it'll just shutoff as if you were to press and hold the power button to force it to reboot.
I'm on the stock ROM and just reflashed the latest image and its still doing it, is my power button faulty?

It could be a power button issue, but typically when I get this issue with the power button the phone won't be able to boot back up properly unless I intervene (i.e. flick the power button).

dkconor said:
It could be a power button issue, but typically when I get this issue with the power button the phone won't be able to boot back up properly unless I intervene (i.e. flick the power button).
Click to expand...
Click to collapse
That sucks, I'll try and get RMA for mine
Edit: Great, out of warranty, Guess it's time for a new phone?

Thought Google was replacing these one time for any reason.
Sent from my Nexus 5 using Tapatalk

markdapimp said:
That sucks, I'll try and get RMA for mine
Edit: Great, out of warranty, Guess it's time for a new phone?
Click to expand...
Click to collapse
Did you call Google Play support? They might just make an exception for you.
Sent from my Nexus 5 using Tapatalk

dkconor said:
Did you call Google Play support? They might just make an exception for you.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Already tried, since it was purchased through T-Mobile they're referring me to LG's Warranty center.
Let's see what happens
Edit ; same thing they're telling me out of warranty, LG wants $50 to replace it.. i'll check local shops now

markdapimp said:
Already tried, since it was purchased through T-Mobile they're referring me to LG's Warranty center.
Let's see what happens
Edit ; same thing they're telling me out of warranty, LG wants $50 to replace it.. i'll check local shops now
Click to expand...
Click to collapse
50$ sounds about right. The part itself (replacement) is only about 1.5$ on ebay, but it is soldiered to the board. Here you can see the work involved: https://www.youtube.com/watch?v=MzRDnrwl9Tk

eross said:
50$ sounds about right. The part itself (replacement) is only about 1.5$ on ebay, but it is soldiered to the board. Here you can see the work involved: https://www.youtube.com/watch?v=MzRDnrwl9Tk
Click to expand...
Click to collapse
Found some seller on eBay doing it for $25, will let everyone know how it goes

markdapimp said:
Found some seller on eBay doing it for $25, will let everyone know how it goes
Click to expand...
Click to collapse
You have to add your shipping cost to the seller. How much will that save you? And what if your phone is lost on the way back? Not worth it in my book...

Shipping Waiting Room

So excited for this phone. I placed my order at 5:45 AM Wednesday morning for a black moon. I plan on getting ocean depths when it's available though and then I'll sell my black moon
Figured I'd start a thread for those of us waiting on shipping.
Sent from my SM-G950U using Tapatalk

Hah I'll be swapping to grey

Anyone else not able to log into the essential website and view their account? I have been trying to log in with my google account. Just get a spinning wheel.

DexterMorgan x said:
Anyone else not able to log into the essential website and view their account? I have been trying to log in with my google account. Just get a spinning wheel.
Click to expand...
Click to collapse
Me too

Ordered mine through Sprint.

Ordered from their website. I don't have any issues logging into my account to see the order, though when you try tracking the order it just refreshes the order page. Didn't expect to see any movement but I was hoping to see "Processing" so I can have the satisfaction of seeing that changed to "Shipped" lol

skw5115 said:
Ordered from their website. I don't have any issues logging into my account to see the order, though when you try tracking the order it just refreshes the order page. Didn't expect to see any movement but I was hoping to see "Processing" so I can have the satisfaction of seeing that changed to "Shipped" lol
Click to expand...
Click to collapse
Lol, I keep doing the same thing. It's like, come on, ship already.

We're only going to get the phone? When will the 360 camera ship? Will we get it still at $50?

Ordered through the essential pre order. Got the email, placed order, then realized I forgot to put my apartment #. Emailed them, they replied in a couple of hours and fixed it. Updated address showed that night in the order details. Happy to know this company is responsive.

Yep. Waiting game now for both the phone and a 360camera when it becomes available.
Also I really hope the rom community picks up similar to if it was a Nexus considering how open they are hyping this thing to be.
I loved my Nexus 6P outside of the battery and boot loop issues... What I would give for Pure Nexus on this baby...

I initially reserved the phone only. But now I want to get the camera also. Just emailed them asking if it's too late to get it for the $50...
Anyone planning on getting a case or screen protector?
Sent from my HTC 10 using XDA-Developers Legacy app

anandlal said:
Anyone planning on getting a case or screen protector?
Click to expand...
Click to collapse
I'm getting a sleeve and those 6H tempered glass protector.

anandlal said:
I initially reserved the phone only. But now I want to get the camera also. Just emailed them asking if it's too late to get it for the $50...
Anyone planning on getting a case or screen protector?
Sent from my HTC 10 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Let me know the outcome if you are still able to get the camera because i reserved and paid for the phone only. Thanks

IM0001 said:
Yep. Waiting game now for both the phone and a 360camera when it becomes available.
Also I really hope the rom community picks up similar to if it was a Nexus considering how open they are hyping this thing to be.
I loved my Nexus 6P outside of the battery and boot loop issues... What I would give for Pure Nexus on this baby...
Click to expand...
Click to collapse
@IM0001 I'm in the same stage of the waiting game as you. Hopefully, @BeansTown106 will bring Pure Nexus to the PH-1. If so that would be fantastic. I would imagine he is currently gearing up for the release of Android O soon and will have to transition his GitHub to support the Nexus and Pixel devices first and then maybe he will take a look at PH-1.
But just a guess on my part. Appears only time will tell which developers will support the PH-1.

DowntownRDB said:
@IM0001Appears only time will tell which developers will support the PH-1.
Click to expand...
Click to collapse
a root is all what I would be asking, and it would be nice to get Franco kernels

DexterMorgan x said:
Anyone else not able to log into the essential website and view their account? I have been trying to log in with my google account. Just get a spinning wheel.
Click to expand...
Click to collapse
worldsoutro said:
Me too
Click to expand...
Click to collapse
I did the same, it made the account but won't let me login using Google. Easiest fix is to just request a password reset using your gmail address and make a new pass to login that way.

dvniel said:
Ordered through the essential pre order. Got the email, placed order, then realized I forgot to put my apartment #. Emailed them, they replied in a couple of hours and fixed it. Updated address showed that night in the order details. Happy to know this company is responsive.
Click to expand...
Click to collapse
SAME exact thing here.

Pre-ordered mine today. I get mine shipped 8/28 with two day shipping (sprint employee) for the consumers it's 8/31 and then they should be receiving their devices two days after.
Sprint will be supplying the cameras and they can be put onto installment billing. So, get them while you can.
Also, Sprint will have white and black for those interested. If you pre-order you get 50% off.

LastQuark said:
I'm getting a sleeve and those 6H tempered glass protector.
Click to expand...
Click to collapse
How do you knew that the sleeve for the Samsung s5 would work for the essential?
Thank you
Sent from my Pixel using XDA-Developers Legacy app

rubi76 said:
How do you knew that the sleeve for the Samsung s5 would work for the essential?
Thank you
Sent from my Pixel using XDA-Developers Legacy app
Click to expand...
Click to collapse
Would like to know this as well