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[Q] HTC ONE E8 reboots itself

Hi experts, my 4 months old HTC One E8 dual SIM reboots every minute by itself. It displays a lot of application stopped working errors too. If I remove Youtube, it stays for a while,(may be a day if I dont go to gallery or camera or dont connect to PC etc.)When it reboots, it comes to a particular state and I lose any recent data. The same thing if I reboot the phone manually while fast boot disabled. Even if it is booting back with all old data even if I manually delete all of them. Looks like it is restoring data from a particular backup. Neither the reset to factory default works, as t is showing a red exclamation mark and boots to the same old state with all old data. Tried to follow some threads online(including HTC Dev website) to get it rooted (with my few weeks familiarity with Android system!) but again , it shows that annoying red exclamation mark and boots to the same old state with all old data.
Really got stuck! Any comments would be much appreciated. Thanks a lot
android version is 4.4.2
location is Middle east

Have you tried to hard reset the device? You can do that either from the menu, or from bootloader mode (if you can't make it, send me a pm)

I faced that 5 months ago and i sent to HTC service. Just do it.

ady_uaic said:
Have you tried to hard reset the device? You can do that either from the menu, or from bootloader mode (if you can't make it, send me a pm)
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Click to collapse
Thanks for the reply, yea, I have tried that too, again that red triangleappears and phone reboots with no changes at all. Cleared cache partition as well from the same bootloader menu.

lonelydra said:
I faced that 5 months ago and i sent to HTC service. Just do it.
Click to expand...
Click to collapse
I was a bit hesitant because it would take a couple of weeks to get it fixed by them. I had a chat their support people and could be due to a hardware issue as well. yea, like you said, I think thats the only possible way now.

raj971 said:
I was a bit hesitant because it would take a couple of weeks to get it fixed by them. I had a chat their support people and could be due to a hardware issue as well. yea, like you said, I think thats the only possible way now.
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Click to collapse
yup. because i've searched and tried many way to fix that (from google and xda) but unsuccessfully.

Random reboots

My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk

rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Click to expand...
Click to collapse
Same thing happening to me here too.

What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app

I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
Sent from my Pixel using Tapatalk

Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?

Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk

rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.

Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.

I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.

UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
Click to expand...
Click to collapse
Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments

Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.

I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
Sent from my Pixel XL using Tapatalk

im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used

Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
Sent from my Pixel using Tapatalk

Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk

For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.

So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.

Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo

Nav buttons stop responding until reboot

Hi.
Am i the only one who have nav buttons stop responding now and then, only solve i found is to reboot phone...??

pshdo said:
Am i the only one who have nav buttons stop responding now and then, only solve i found is to reboot phone...??
Click to expand...
Click to collapse
You mean Android's soft menu? It happens very rarely but indeed I have experienced it. Hidding or switching the keyboard and then bringing it back has always been enough to sort it.

Governa said:
You mean Android's soft menu? It happens very rarely but indeed I have experienced it. Hidding or switching the keyboard and then bringing it back has always been enough to sort it.
Click to expand...
Click to collapse
No it is the two buttons sitting next to the fingerprint scanner, "back" and what the oter one is called...
Now and then they stop responding, about once every 2-3 days, i then have to reboot the phone for them to woek again, leading me to think it is something firmware related...
The phone have been acting this way since i bougt it, and remain still with latest firmware update, so it is nothing new to me, just annoying...

The first thing to try would be a factory reset and clearing the system cache.
Sent from my MHA-L29 using XDA Labs

if its done it since you bought it return it, obvious defect.

virtyx said:
if its done it since you bought it return it, obvious defect.
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Click to collapse
Ok i will do that, i just had a feeling it was a firmware issue, becource it allways dissapear if rebooted...
- a hardware defect would not be that constant i thought...
After a reboot there allways is at least one day with no problems...

pshdo said:
Ok i will do that, i just had a feeling it was a firmware issue, becource it allways dissapear if rebooted...
- a hardware defect would not be that constant i thought...
After a reboot there allways is at least one day with no problems...
Click to expand...
Click to collapse
return and get a new one if possible, not worth tinkering with it if it did that out of the box.
you probably can fix it but why would you if its done it since day one? id return and get a new one
if returning isnt an option, you can try and factory reset maybe even wipe cache in erecovery first?
but in all instances id return

I have same problem with my Mate 9 Pro, the keys just vanish and then my screen dont autorotate and the proximity sensor stops working, when i make a call and put the phone to my ear the screen stays on.
I sent my phone to service center and i will see what they say.
Sent from my VIE-L29 using XDA Labs

Warning: crashes/2nd screen dead after oreo (tmobile)

I knew I shouldn't have upgraded but here I am.
Apparently LG didn't take into account the second screen application is not compatible with oreo and as a result will REPEATEDLY CRASH (pops up every 3 seconds).
It should be noted that package Disabler is the admin on my phone so this might play a part in it.
The version of second screen on the phone is 7.0. I am not sure if this app somehow didn't get updated during the process or what.
I no longer have a second screen (something I've used a lot and gained accustomed to).
I disabled the second screen app with package Disabler but that actually made it worse initially. I had to pull the battery and restart. The phone doesn't repeatedly crash but now that I've disabled the second screen app if it is anything like the v10 I will have to restore to get my second screen back.
I am pissed quite frankly. Am I the only one experiencing this? I am thankful I was able to get back into my phone since the data on it is pretty important but I am pretty sad that the two features of the phone don't work anymore (my headphone port died after visiting the porcelain god)
Sent from my LG-H918 using XDA-Developers Legacy app

evo4g63t said:
I knew I shouldn't have upgraded but here I am.
Apparently LG didn't take into account the second screen application is not compatible with oreo and as a result will REPEATEDLY CRASH (pops up every 3 seconds).
It should be noted that package Disabler is the admin on my phone so this might play a part in it.
The version of second screen on the phone is 7.0. I am not sure if this app somehow didn't get updated during the process or what.
I no longer have a second screen (something I've used a lot and gained accustomed to).
I disabled the second screen app with package Disabler but that actually made it worse initially. I had to pull the battery and restart. The phone doesn't repeatedly crash but now that I've disabled the second screen app if it is anything like the v10 I will have to restore to get my second screen back.
I am pissed quite frankly. Am I the only one experiencing this? I am thankful I was able to get back into my phone since the data on it is pretty important but I am pretty sad that the two features of the phone don't work anymore (my headphone port died after visiting the porcelain god)
Click to expand...
Click to collapse
Someone else who had the second screen issue said wiping davlik and cache fixed it
Sent from my LG-H910 using XDA Labs

evo4g63t said:
I knew I shouldn't have upgraded but here I am.
Apparently LG didn't take into account the second screen application is not compatible with oreo and as a result will REPEATEDLY CRASH (pops up every 3 seconds).
It should be noted that package Disabler is the admin on my phone so this might play a part in it.
The version of second screen on the phone is 7.0. I am not sure if this app somehow didn't get updated during the process or what.
I no longer have a second screen (something I've used a lot and gained accustomed to).
I disabled the second screen app with package Disabler but that actually made it worse initially. I had to pull the battery and restart. The phone doesn't repeatedly crash but now that I've disabled the second screen app if it is anything like the v10 I will have to restore to get my second screen back.
I am pissed quite frankly. Am I the only one experiencing this? I am thankful I was able to get back into my phone since the data on it is pretty important but I am pretty sad that the two features of the phone don't work anymore (my headphone port died after visiting the porcelain god)
Sent from my LG-H918 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Hi .. I all ready intall the Oreo update and work good ...second screen work with no problem
Sent from my LG-H918 using Tapatalk

cnjax said:
Someone else who had the second screen issue said wiping davlik and cache fixed it
Sent from my LG-H910 using XDA Labs
Click to expand...
Click to collapse
Anyway to do this without twrp? i.e. Side loading with adb?
Sent from my LG-H918 using XDA-Developers Legacy app

evo4g63t said:
Anyway to do this without twrp? i.e. Side loading with adb?
Click to expand...
Click to collapse
Wipe cache and dalvik without twrp? Nope. Have you tried a factory reset? Back up your data?
Edit: found this.
Turn the phone off
Make sure you have fastboot working on your computer
Press the power button on the phone and then hold down the volume down button until you see fastboot, then hit the volume up button.
Open a terminal window, and type the following
sudo su
fastboot erase cache
Seems you can clear /cache, but to clear /dalvik you'd need root

Thanks for your help, unfortunately I forgot I had secure boot enabled as a result when I unlocked fastboot it deleted everything.
Fortunately I had the important things saved elsewhere so I had to start all over.
I am up and running now with the second screen running again regardless.
Now I've got to get package disabler installed and disable bloat.

So problem solved? Close the thread??

alpha-niner64 said:
So problem solved? Close the thread??
Click to expand...
Click to collapse
Yup using the unintentional nuclear option lol.

No sim error and no wifi

Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.

Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help

i have the same problem...ziocan...

I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..

DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.

I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..

DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.

It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...

I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?

Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.

DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.

Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...

I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.

Any news here?

Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!

I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.

Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.

The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.

[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
Click to expand...
Click to collapse
It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.

Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.