Data connection drops after trying to send MMS - Sony Xperia XZ Premium Questions & Answers

This is a really strange occurrence that I have not run into for years. Whenever I receive an MMS message and go to respond or when I try to send a image over text which would use MMS, my LTE data connection drops and I can't seem to get it back until I reset the phone.
I am using Cricket wireless in the US and the phone is on 9.0 and a dual-sim version with both Sims active.
I am pretty much at the point where I'm going to save whatever I can on the phone and reset it but I figured I would try here to see if anybody has a suggestion or has run into this before. Thanks.

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MMS wont download - Verizon

Anybody have a problem downloading an MMS over Verizon. It seems when I get a message with MMS it says downloading but stays at 0% in the notifications area then fails. I dont have a problem with emails or SMS. Im looking for a fix and I dont see anything on this other than the Verizon forums where people are having the same problem.
I was having the same problem. Call Verizon and have them reset all the options on your account.For some reason once they reset it all mine worked fine.... However i do have an issue still that if i have Wifi connected it will not send or receive MMS messages.
I also cannot download a mms with wifi connected. Not sure why but its no big deal to disable wifi when i recieve a mms.
I backed up all my contacts and did a hard reset. After that it worked. Thanks anyway guys.
hard reset worked for me for about a week.. but i refuse to do a hard reset every week in order to get MMS. so in a week or so when it stops working again. call verizon and have them reset your service options.
Thanks for the heads up. I will definitely give em a call if it starts to fail again.

Nexus 5 Not Sending/Receiving MMS

Hey guys,
So I just got my Nexus 5 about a week ago, and love it so far. I immediately downloaded 8sms because it seems like Hangouts is still a work in progress.. Anyway, for some reason my phone will not auto-retrieve MMS messages. I've tried changing the MMSC values within the app and restarting it, but it hasn't helped.
I usually keep Mobile Data set to off, as I'm usually at school/work and both have secure WiFi.
My old HTC Desire HD was able to automatically turn data on momentarily to receive MMS, then shut off. This was a stock feature of the phone. Is this not the case with the Nexus 5? I don't want to have to go and turn on mobile data every time a MMS notification pops up; it just seems stupid to have to.
Any help would be appreciated, thanks!!
Turn mobile data on!
Sent from my Nexus 5
I guess it is a good thing to have but if every app could turn on data when they wanted and download anything then it would defeat the point of having data off. I agree with you though that in that situation it should automatically download.
With that said, some custom ROMs have this feature but it's not included in stock Android. When data is manually disabled by the user i'd expect it to stay off however for anything.
Does the automatically download mms feature not let the data turn on to download the message?
Sent from my Nexus 5 using Tapatalk
dicecuber said:
Turn mobile data on!
Sent from my Nexus 5
Click to expand...
Click to collapse
The problem is, I've tried just running around with mobile data on, and wifi on, but it still will not download the MMS messages. I have to manually turn off wifi, and then it will switch to data and download the MMS...
Try smart messenger or textra or Hangouts it could be a issue with the texting app
Sent from my Nexus 5 using Tapatalk
I might try going to my carrier to see if there's a solution. It seems silly that a 3 year old smartphone (my old HTC) had the ability to automatically turn on/off data for MMS, but not the Nexus..
Go to your T-mobile account find where you would select a phone and choose the Nexus 5. Wait a little and restart your phone and see if it works after an hour or 2.
Sent from my Nexus 5 using Tapatalk
yogenfruz said:
I might try going to my carrier to see if there's a solution. It seems silly that a 3 year old smartphone (my old HTC) had the ability to automatically turn on/off data for MMS, but not the Nexus..
Click to expand...
Click to collapse
Were you able to find a fix to this? My texts were completely fine for the first day or two I had it while i was on wifi. But just realized today that i might of been missing out on a day or twos worth of texts when my friend asked me why i didnt respond. So i turned off my wifi and i recieved alot of texts at once.
Im currently using the default hangouts app so im not sure whats causing this.. looks like i have to turn off wifi to get and send texts.
I also have this demand. My old HTC phone(Incredible S, flashed with CM rom) was able to automatically turn data on momentarily to receive MMS, then shut off. I haven't change the carrier. So, it's the 4.4 problem
Still no fix for this. I also noticed that if a MMS message is to be received, but mobile data on the N5 is off, 8sms will constantly try to fetch it, unsuccessfully... This causes a notable battery drain and even had 8sms as the top battery usage when checking battery stats. I guess in a way, it's a way to see if you have an MMS message incoming, but still... Really wish data would just auto on/off when the device detected a MMS incoming/outgoing.
yogenfruz said:
Still no fix for this. I also noticed that if a MMS message is to be received, but mobile data on the N5 is off, 8sms will constantly try to fetch it, unsuccessfully... This causes a notable battery drain and even had 8sms as the top battery usage when checking battery stats. I guess in a way, it's a way to see if you have an MMS message incoming, but still... Really wish data would just auto on/off when the device detected a MMS incoming/outgoing.
Click to expand...
Click to collapse
I also use 8SMS. I don't know if this will solve your problem, but basically, the problem I had, was that if I were to send a text that was over 160 characters, the old messaging app on my S3, would automatically convert it to an MMS (which I think most phones do). For some reason, this was disabled in 8SMS.
The way to fix that, is to go into 8SMS settings, and find the option that says "Convert long sms to mms" and switch it to "1".
This worked for me, I had a slightly different problem then you are describing, but perhaps this could be a fix for you as well?
I hope that helps, if not, well, maybe it'll help someone else!
I use CM and the option to enable data to download MMS is not included yet. However i have no problem downloading MMS while connected to 3G. As long as your APN has MMS in the APN Types field it should automatically use that connection instead to get MMS.
I didn't have this issue on stock either (4.4) so maybe it's a carrier thing?
for me the problem is when I'm connected to a WiFi network the phone automatically turns off wifi to download the message and then never re-enables wifi turn it back on I understand that MMS must be downloaded through the carrier network but if I remember correctly it wasn't until recently that I wasn't able to have wifi and download message at the same time.
Nexus 5 Android 4.4.4, Tmobile: when at home my cellular has 1 bar (LTE). If wifi is connected, outgoing MMS does not succeed. I get notifications for incoming MMS, but it asks to "download" the message which fails. The moment I disconnect wifi in the same spot (literally without moving), MMS resumes working both for incoming and outgoing communications. Connecting wifi again causes it to fail.
I do remember a time that the phone was able to enable both connections at the same time to download an MMS and then subsequently keep everything else that I do on the phone through the wifi network.
The only thing I don't know for sure is whether it is a third party messenger problem for a phone problem carrier problem orAndroid bug
I also just realized that I bumped a very old post my apologies if I did not read enough to find a solution amongst other threads.
But any help would be great

Nexus 5 does not auto recieve MMS

Hey!
Yesterday I bought a N5 and today I noticed my friends dont recieve my pictures if I do not turn on my Mobile Data. This isn't really bad..the worst thing is that if I do not have Mobile Data turned on I do not know I even got an MMS.
So I must get my data always on to even know somebody sent me a picture? If there was a way I could at least get a warning that MMS ciuldn't be downloaded because there is no networtk that would be great.
How is everyone else experiencing this?
Oh, and I have Android Lollipop
MMS (pic messages) is data dependent. Even if on WiFi, MMS will use data
Jojo5678 said:
Hey!
Yesterday I bought a N5 and today I noticed my friends dont recieve my pictures if I do not turn on my Mobile Data. This isn't really bad..the worst thing is that if I do not have Mobile Data turned on I do not know I even got an MMS.
So I must get my data always on to even know somebody sent me a picture? If there was a way I could at least get a warning that MMS ciuldn't be downloaded because there is no networtk that would be great.
How is everyone else experiencing this?
Oh, and I have Android Lollipop
Click to expand...
Click to collapse
You HAVE to have data on to do anything MMS related. Unless you're using an instant message client like WhatsApp you REQUIRE to have data on.
Actually, in part MMS send and receive configuration is dependent on carrier configurations and not only device or ROM settings.
Somehow, I think data switching for MMS is okay when data is off and other times it is broken. Some kind of receiver or meta-info with the mms transmit.
Textra app on playstore used to have "temporarily activate mobile data for mms" in a troubleshooting section. I don't see it in the current new version for Lollipop, maybe soon though.
Some phones and ROMs and carriers will turn data on for mms and not tally against plan data usage limits, so data could otherwise be technically off so zero or very low data plans don't overage.
Is there a way to make the Nexus 5 auto turn on data whenever sending or receiving a mms?
I'm using go sms and there's a setting for that but it doesn't work

US user- not receiving SMS messages

Haven't really found US users for this phone. Band coverage looked good (a lot better than some Xioami's that are readily in America), and I got a pretty good deal on a new one.
SMS messages aren't coming through though. They've all sent fine, but most don't come through. Twice I have had the phone suddenly receive a ton of ones I knew I missed at once- when I tried to back up my text messages, and then randomly while sitting on my desk at work today.
I have T-Mobile and have tried multiple SIM cards, checking the APN settings (which will not switch to manual for some reason but look correct), tried another SMS app, and all in all spent 3-4 hours either at a T-Mobile store with clerks trying whatever they could, or on the phone with T-Mobile support. The next thing I'll be trying tonight is putting my SIM in another phone, and if things work, then doing a factory reset on this one.
It's looking like I may have to sell the phone at a loss and move on, but I thought I'd ask here first if this is something that the community might have a say on. Thanks in advance if anyone has anything to try!
I have the phone running on T-Mobile without an issue. APN settings are picked up automatically. They should only be needed for MMS (not SMS) anyhow.
evbenev said:
I have the phone running on T-Mobile without an issue. APN settings are picked up automatically. They should only be needed for MMS (not SMS) anyhow.
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Click to collapse
The May security update fixed things for a couple of days- now I'm back to not receiving SMS messages. I guess I'll try a factory reset at this point...?
EDIT: Factory reset did nothing. Attempting an SMS backup did nothing either this time.
Any settings you can remember changing evbenev that might affect SMS or network connectivity? Anything you had to have T-Mobile do on their end?

Pixel 3a - Text Messages Delayed, Calls Intermittently Not Coming Through

Hello all,
I've been having an issue for the past couple of months where most calls to my phone go straight to voicemail (I'll very occasionally receive a call), and I will usually not receive text messages for several hours (toggling on/off airplane mode will sometimes force them to show up, but making an outbound call will always result in any pending text messages being received). When I do receive text messages, they all show up at once.
Note that the data connection is working perfectly fine - I can be browsing the internet no problem, but not receive calls or texts. Also, the signal is strong all through the area I live/work, and it doesn't matter where I am located, the issue persists.
Any suggestions on what is going on? It is out of warranty, so suspect Google will be no help. It sounds like an issue with the phone not checking in with the cell towers, and I also purchased the phone directly from Google, so I suspect T-Mobile won't be much help either (I'll be checking with them sometime this weekend, though).
Things I have tried:
1. Factory reset phone.
2. Removed and wiped off SIM card.
3. Installed newest updates.
4. Turned off all battery saving settings.
5. Messed with manually creating an APN according to T-Mobile's site, and played around with the settings.
Thank you
EDIT: I downloaded a cellular status app, and it looks like I see "Service State: Out-Of-Service" when I'm unable to receive texts. At times that I receive them, it says "In-Service." "Sim State" is always "ready," regardless.
EDIT 2: Looks like this is only happening when LTE is selected. If I switch to 3G, everything always works (EDIT 2: Just had a test call fall to go through. All test texts have succeeded, though). On LTE, it only works intermittently.

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