US user- not receiving SMS messages - LG G7 One Questions & Answers

Haven't really found US users for this phone. Band coverage looked good (a lot better than some Xioami's that are readily in America), and I got a pretty good deal on a new one.
SMS messages aren't coming through though. They've all sent fine, but most don't come through. Twice I have had the phone suddenly receive a ton of ones I knew I missed at once- when I tried to back up my text messages, and then randomly while sitting on my desk at work today.
I have T-Mobile and have tried multiple SIM cards, checking the APN settings (which will not switch to manual for some reason but look correct), tried another SMS app, and all in all spent 3-4 hours either at a T-Mobile store with clerks trying whatever they could, or on the phone with T-Mobile support. The next thing I'll be trying tonight is putting my SIM in another phone, and if things work, then doing a factory reset on this one.
It's looking like I may have to sell the phone at a loss and move on, but I thought I'd ask here first if this is something that the community might have a say on. Thanks in advance if anyone has anything to try!

I have the phone running on T-Mobile without an issue. APN settings are picked up automatically. They should only be needed for MMS (not SMS) anyhow.

evbenev said:
I have the phone running on T-Mobile without an issue. APN settings are picked up automatically. They should only be needed for MMS (not SMS) anyhow.
Click to expand...
Click to collapse
The May security update fixed things for a couple of days- now I'm back to not receiving SMS messages. I guess I'll try a factory reset at this point...?
EDIT: Factory reset did nothing. Attempting an SMS backup did nothing either this time.
Any settings you can remember changing evbenev that might affect SMS or network connectivity? Anything you had to have T-Mobile do on their end?

Related

[HELP] SMS only goes through after outward call

I flashed CM7 TG reloaded last night and so far I'm loving it! Everything seemed to be working fine at first (i.e.- placed and received calls, sent and received SMS and MMS). After I performed said tests to make sure the ROM was functioning properly I went ahead and began restoring all my previous apps through Titanium Backup. It all went without a hitch until this morning when I tried sending a SMS. I'm using the default messaging app and where the "Sent: x:xx" would be displayed, it instead stays on "Sending...". Incoming SMS messages are also not coming in (I tried sending multiple texts from my gf's phone.) The odd thing is I can send and receive MMS without any issues and the phone will both send and receive delayed SMS if I place a phone call. Also, all incoming phone calls do not get through to me.
So to clarify, I CAN make phone calls and send MMS. I CAN'T receive phone calls or send/receive SMS UNLESS I place a phone call. Any help would be appreciated.
I just did a factory reset on my phone, cleared data/cache, wiped dalvik cache, and reflashed the ROM. I have not restored any of my apps so I'm running a clean install. I'm still experiencing the same issues. If there is a step I'm missing it'd be great to know so I have a fully functioning phone. Should I wipe /system as well or would that not help? I'm open to any suggestions at this point.
One more thing I've observed is that the signal strength stays at -120dBm until I open a call. Once a call is opened I gain signal strength to about -89dBm (this is at home for me) and that's when I receive a swarm of texts and any texts I tried to send prior to calling get sent. Is this any indication of something? If anyone could help, please do. I really don't want to go back to the stock rom haha.
edit: Ok, so if I disable the EvDo network then all of my problems are solved. Obviously I'd like to keep 3G, but this is where I'm at right now.
SAME PROBLEM. Started this past week. Was fine for months on TG reloaded.
I was thinking it was new app related, but you wiped and still have the problem?
I'm not going to wipe if you already tried it.
I'm going to try turning off EVDO and see what happens.
edit: INSTANTLY dozens of missing texts sent/received when going from EVDO only to CDMA only mode!
I am pondering if flashing back to stock ROM and re-running Virgin Activation app would help....
Damn I wish you could run Activation in CM7
So last night I did a little more digging... ended up clearing data and cache on messaging app, powering down, removing the battery for 30 min, powering back up and switching radio to cdma/evdo (vs one or the other).
So far texts / sms are working today, and I have neither made nor received any phone calls. Perhaps incoming are still going straight to voicemail, but I receive very few calls so I will check later.
Sent from my Triumph using Tapatalk
Things seemed to also work for me when I went into System select (the option in Mobile network settings) and changed the cdma roaming mode from "Home", which was selected by default, to "Automatic". Haven't run into problems since changing that setting.
Well, I found this in the TG-Reloaded thread: "DO NOT use the Titanium Backup App, which can cause more problems"
I flashed mine about a week ago and haven't had any problems.

[Q] Tricky issues receiving MMS

I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
I have Straight Talk too and been having issues with MMS i'm using 8sms. I have the old 3g sims card. what about you ?
breannesp said:
I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
Click to expand...
Click to collapse
I just got my SIM card last month, so I'm pretty sure it's the new one.
thasarkastic1 said:
I have Straight Talk too and been having issues with MMS i'm using 8sms. I have the old 3g sims card. what about you ?
Click to expand...
Click to collapse
breannesp said:
I just got my SIM card last month, so I'm pretty sure it's the new one.
Click to expand...
Click to collapse
I'm currently having the same issue with a non rooted device.
I was originally with H20 (an AT&T mvno) and would have periodic issues with MMS. Both sending and receiving. I am using Google Hangouts.
I recently switched to Cricket (owned by AT&T) earlier this month (reasons unrelated), and have not been able to send or receive an MMS since. I have spent several hours on the phone with both Cricket and LG, even going into a store to have my SIM replaced. I came across this thread accidentally while looking for suggestions on the best way to do a backup before I try a factory reset as a last resort to resolve the problem.
APN has been verified correct numerous times and unfortunately, Cricket's cust service is next to useless. After two and a half weeks and numerous calls, I still have yet to hear back from a Tech Support rep. I'm not sure whose network straight talk uses, but I wonder if it's a network issue with AT&T subcarriers?
The most frustrating part is every time I talk to somewhat at Cricket cust service, they say that the Nexus 5 is not "officially supported" on their network and that it is probably a phone issue and try to sell me a new phone. When I explain that the Nexus 5 runs stock Android, they try and tell me that that might be the problem *SMH*.
Anyone else?
steelcity1 said:
I'm currently having the same issue with a non rooted device.
I was originally with H20 (an AT&T mvno) and would have periodic issues with MMS. Both sending and receiving. I am using Google Hangouts.
I recently switched to Cricket (owned by AT&T) earlier this month (reasons unrelated), and have not been able to send or receive an MMS since. I have spent several hours on the phone with both Cricket and LG, even going into a store to have my SIM replaced. I came across this thread accidentally while looking for suggestions on the best way to do a backup before I try a factory reset as a last resort to resolve the problem.
APN has been verified correct numerous times and unfortunately, Cricket's cust service is next to useless. After two and a half weeks and numerous calls, I still have yet to hear back from a Tech Support rep. I'm not sure whose network straight talk uses, but I wonder if it's a network issue with AT&T subcarriers?
The most frustrating part is every time I talk to somewhat at Cricket cust service, they say that the Nexus 5 is not "officially supported" on their network and that it is probably a phone issue and try to sell me a new phone. When I explain that the Nexus 5 runs stock Android, they try and tell me that that might be the problem *SMH*.
Anyone else?
Click to expand...
Click to collapse
Yes me too. I found out today that my G2 can't get MMS at all. I've tried tons of fixes and nothing seems to work.
No sure if anyone is still experiencing the MMS issues on Nexus 5 as I am. I have a stock, unrooted N5 running Android 4.4.4 on Tmobile. GoSMS is my default sms client. What happens totally randomly is that I COMPLETELY lose the ability to send/receive MMS picture messages (group messages that come in as MMS are unaffected). Once I lose MMS, ALL text I have which have picture messages attached change from viewable icons to blank images or "Xs". All MMS messages in go become white boxes that say "picture does not exist). It has not mattered if I have taken all other text clients off the phone and used ONLY Hangouts as the default, it still happens. This is the ONLY solution I've found to fix the issue:
1) Set Hangout as default sms client
2) Reset APNs to default (settings-->SMS-->Access Point Names--> hit three dots-->reset to default)
3) Go to main phone settings (Settings-->More-->Mobile Networks-->Access Point Names), reset to default
4) Select the APNs that your device normally uses (for me, its fast.t-mobile.com), set MMS Port to 8080 and save APN
5) go back into Hangouts, select the same APN (fast.t-mobile.com), set the MMS Port to 8080 and save APN
6) Reboot phone
Once its rebooted, if your MMS images are once again viewable in Hangouts, its fixed and you can send/receive picture messages again. You can now switch to whatever default client you chose. This has worked for me EVERY time to 'fix' the MMS issue, but what I have never figured out is WHY its happening and I can't pinpoint exactly when it started. I want to say the update to 4.4.2 may have triggered it, but I honestly can't recall. I know this wasn't ALWAYS an issue. If anyone else has any theories/ideas, I'm all ears. Its just a pain in the a** to have to reset the APNS in two spots and reboot every time this happens (I think I read that Hangouts' APN settings can override the system APN settings so that's why I reset in both spots). I've tried ONLY resetting the main phone's APN and it didn't fix the issue.
breannesp said:
I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
Click to expand...
Click to collapse
two messaging apps is like,
having two firewalls apps on one computer,
their both getting in the way of each other..
---------- Post added at 09:48 PM ---------- Previous post was at 09:43 PM ----------
sitinon327 said:
No sure if anyone is still experiencing the MMS issues on Nexus 5 as I am. I have a stock, unrooted N5 running Android 4.4.4 on Tmobile. GoSMS is my default sms client. What happens totally randomly is that I COMPLETELY lose the ability to send/receive MMS picture messages (group messages that come in as MMS are unaffected). Once I lose MMS, ALL text I have which have picture messages attached change from viewable icons to blank images or "Xs". All MMS messages in go become white boxes that say "picture does not exist). It has not mattered if I have taken all other text clients off the phone and used ONLY Hangouts as the default, it still happens. This is the ONLY solution I've found to fix the issue:
1) Set Hangout as default sms client
2) Reset APNs to default (settings-->SMS-->Access Point Names--> hit three dots-->reset to default)
3) Go to main phone settings (Settings-->More-->Mobile Networks-->Access Point Names), reset to default
4) Select the APNs that your device normally uses (for me, its fast.t-mobile.com), set MMS Port to 8080 and save APN
5) go back into Hangouts, select the same APN (fast.t-mobile.com), set the MMS Port to 8080 and save APN
6) Reboot phone
Once its rebooted, if your MMS images are once again viewable in Hangouts, its fixed and you can send/receive picture messages again. You can now switch to whatever default client you chose. This has worked for me EVERY time to 'fix' the MMS issue, but what I have never figured out is WHY its happening and I can't pinpoint exactly when it started. I want to say the update to 4.4.2 may have triggered it, but I honestly can't recall. I know this wasn't ALWAYS an issue. If anyone else has any theories/ideas, I'm all ears. Its just a pain in the a** to have to reset the APNS in two spots and reboot every time this happens (I think I read that Hangouts' APN settings can override the system APN settings so that's why I reset in both spots). I've tried ONLY resetting the main phone's APN and it didn't fix the issue.
Click to expand...
Click to collapse
**com.qualcomm.qcrilmsgtunnel** is your gn0me in the engine;
where sms/ mms is *natively* transported via the native phone functions & hooks, hangouts provides the same functionality *over the top* of the carrier's route, strictly IP; call it hi-jacking in a sense, that's what you en-able hangouts to do on reboots, hijack those functions..
*SIM toolkit
*Phone/Messaging storage
*Phone
is what com.qualcomm.qcrilmsgtunnel is tied to, which hangouts, isn't..
Last update to hangouts screwed up my APN setting. ?
Sent from my Nexus 5 using Tapatalk
Idk how but messaging is working for me
Way to troll an old thread for no reason
Sent from my Nexus 5 using Tapatalk

T-mobile texting issues.

My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
Might be a sim or network issue, mine works fine. Take it to TMO and try out a new sim.
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
Is it SMS or MMS? If you have wifi calling enabled and its active, you will not be able to send/receive MMS. SMS should work though. Otherwise, maybe its an outage in your area.
thanks guys. i did a restore, removed all my old iphone text history, and turned off wifi calling. it seams to be working, but i tried turning off wifi calling before all this. I am using textra now, not sure if I like the battery consumption or not yet, but its fast now. mms seams to be going through fast now too.
on a side note, the stock Sony messaging app is terrible for mms messages, and just texting in general i think.
HappyGreg said:
thanks guys. i did a restore, removed all my old iphone text history, and turned off wifi calling. it seams to be working, but i tried turning off wifi calling before all this. I am using textra now, not sure if I like the battery consumption or not yet, but its fast now. mms seams to be going through fast now too.
on a side note, the stock Sony messaging app is terrible for mms messages, and just texting in general i think.
Click to expand...
Click to collapse
I just let Hangouts handle my SMS/MMS, you can do the same.
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
I was having issues with texts not sending. I found on another forum people disabling VoLTE and so far thats been working for me. Sucks not being able to use VoLTE but maybe it'll work in a future update.
ZeroG1 said:
I was having issues with texts not sending. I found on another forum people disabling VoLTE and so far thats been working for me. Sucks not being able to use VoLTE but maybe it'll work in a future update.
Click to expand...
Click to collapse
Sorry to bring this from the dead. I am an AT&T customer and I have D6606 that works perfectly fine but I don't get text messages when I'm connected to WiFi.
How did you disable VoLTE?
noobsquared said:
Sorry to bring this from the dead. I am an AT&T customer and I have D6606 that works perfectly fine but I don't get text messages when I'm connected to WiFi.
How did you disable VoLTE?
Click to expand...
Click to collapse
Settings - - > call settings
ZeroG1 said:
Settings - - > call settings
Click to expand...
Click to collapse
I don't see this option in the call settings?
buda81 said:
I don't see this option in the call settings?
Click to expand...
Click to collapse
Must only be on the T-Mobile version.
having the same issues with tmob. this is my second z3. not sure what the problem is
What does it say under Settings -> About Phone -> Status -> My phone number?
If it says unknown, try fixing that. I had to stick my SIM into an old BB Curve and edit the MSISDN. Since then Hangouts has been grouping iMessage MMS correctly
I'm also on my second Z3 (T-Mobile) right now. Everything they've told me to "fix" the solution in which my text messages aren't sending through until I retry 5-8 times, has yet to work permanently.
I've just now turned off the VoLTE to see if that will help. I've been told to turn off Wi-Fi calling automatically (even if that feature is turned off anyways) and that helped for what seemed like 24 hours. I've done several Master Resets and those, again, only helped for a day or two.
I downloaded Sony's PC Companion and all that did, essentially, was another Master Reset to my phone while saying "Software has been updated."
Now I'm still struggling with the same issue in which my phone won't send texts. I called Sony and talked to them; they're only offering a refurbished replacement. Otherwise, they said to hold the power button and the volume up button at the same time to do a power cycle. This fixes the phone temporarily, but not permanently. Plus, I don't feel like turning my phone on and off 5-7 times a day if necessary. None of my previous Xperia models needed this.
So after I use my phone with VoLTE off for a while, I'll report back. Otherwise... This might be the downfall of Xperia for me.
CRundles said:
I'm also on my second Z3 (T-Mobile) right now. Everything they've told me to "fix" the solution in which my text messages aren't sending through until I retry 5-8 times, has yet to work permanently.
I've just now turned off the VoLTE to see if that will help. I've been told to turn off Wi-Fi calling automatically (even if that feature is turned off anyways) and that helped for what seemed like 24 hours. I've done several Master Resets and those, again, only helped for a day or two.
I downloaded Sony's PC Companion and all that did, essentially, was another Master Reset to my phone while saying "Software has been updated."
Now I'm still struggling with the same issue in which my phone won't send texts. I called Sony and talked to them; they're only offering a refurbished replacement. Otherwise, they said to hold the power button and the volume up button at the same time to do a power cycle. This fixes the phone temporarily, but not permanently. Plus, I don't feel like turning my phone on and off 5-7 times a day if necessary. None of my previous Xperia models needed this.
So after I use my phone with VoLTE off for a while, I'll report back. Otherwise... This might be the downfall of Xperia for me.
Click to expand...
Click to collapse
I am having the same issue as well. So is probably a software issue. Hopefully T-Mobile can update soon. It's really annoying. Are you also having problem receiving texts? People send me texts but I never receive them.
:[ Still having issues
Sorry for bringing up the old-ish thread but I'm becoming quite irritated over this issue. I got the phone as a bday gift last month, but since then I've been also experiencing these messaging outages. Before, it was a text delayed by some time, which progressed to some hours, and now some texts I don't receive at all until AFTER I restart the phone. The phone actually will show two timestamps (via the textra app, which I also downloaded to try and help alleviate the problem, but it hasn't) that show when i finally viewed the text (after restart) and when the text "should" have arrived. I notice the problem mostly persists when the phone has been on hiatus for a while; typically if I'm still actively using/looking at the phone or texting, the messages sent from people will arrive when they were sent. But, once the screen has been off for some time, that's when SMS arrives delayed/after phone restart and MMS are just a lost cause. I'm on the TMO service, and trying to contact them have been less than helpful. Literally, they just told me to text myself, and when I said "yes, the text arrived" they assumed the problem was fixed despite me telling them IF I'M LOOKING AT MY PHONE, MOST OF THE TIME THE TEXT WILL ARRIVE. So, I'm also partially ranting about their customer service. I've tried disabling the WiFi, I've already swapped the phone, I've tried tinkering with some of the settings about having data run while phone is off, and nothing has fixed the issue.
Thanks for bringing the thread back up. I have noticed that I have intermittant text sending issues, too. As well as receiving issues (it has been about 3 days now since my wife received the same MMS sitting right next to me with her SGS4. I didn't pay attention if they were when I was connected to wifi, etc, but I just tried disabling volte and will update as I come to more conclusions.
Come to think of it, I have another weird thing with group messages. When I respond, I'll get the same text I send out back, from myself.
Omg this is happening. Seriously nothing but disappoint on this phone on t-mobile. No group text, and trouble sending out some sms.. Hope for an update. Battery has been dying faster too 17 hrs. And sony remote play is just choppy now....3 month on this phone. Sad
Sent from my D6616 using XDA Free mobile app

[Q] Tmobile Group Chat missing messages?

Hey all. I know similar questions have been asked, but I've yet to figure out a solution to it. I just ported my number from verizon for this phone. As we know, the Tmobile version's stock messaging app doesn't support group chat, so I chose to use Google Messenger. I've been missing messages in group chat since day one. I will get about 60%, sometimes as low as 20%, or the messages. The rest will just never come in. The issue also occures in standard picture messages and texts, but are much less frequent. This is incredibly infuriating, as the tech support has no idea what the solution is, and sony thinks it's tmobile's issue.
Things I have tried:
1. Set the APNs to be ipv4/6.
2. Use Textra with tmobile fixes.
3. Turn off wifi calling.
4. Turn off wifi.
5. Change sim cards.
6. Disable stock messaging app.
7. Disable voLTE.
I'm at my witt's end with it, and no tech support will give me an acceptable solution. Has anyone had this issue, and maybe know a way to fix it? I'd appreciate any input you can provide.
Thanks!
Edit: also, I did not come from an iPhone prior to switching. The issue doesn't seem to be limited to iPhones, but they're the only ones I tend to group chat. And finally, the phones are on Verizon and at&t.
I'm having the exact same issue. It's frustrating and I will be returning the phone soon.
Sent from my D6616 using Tapatalk
I'm getting mine, they come in as not downloaded, soon as I hit download I get them all after that
I think I might have fixed it, but I don't know what caused it to begin with. After doing a factory reset on the phone, all of the group chat seems to come in and in the right order. I don't know if what application was causing the conflict, if there was any. But it seems to be working for now...
For those having the issue, maybe try that. Also, change the APN type to ipv4/6. I'll report back if there's any change or if I figure out the conflict.
I too did a factory reset but the stock messaging app does not support group texts correctly. Either on cell or WiFi calling. It slowly reverts back to missing texts with continues usage until you factory reset again.
Sent from my D6616 using Tapatalk
T-Mobile Missing some group chat sms texts
I'm having the same problem with my T-Mobile Z3. I think the problem is with T-Mobile, not the phone but I haven't been able to figure out what is causing it. I thought it was poor reception or Wifi Calling, but even with WIfi Calling off and Personal Cell Spot boosters, I still miss some. Otherwise, I love the phone.
As other users have said, this wasn't a permanent fix. My phone stopped rceiving group chat properly overnight, so now i'm back to square one. This is infuriating.
welcome to the jungle man. more and more i believe the problem is due to the phone and how it fetches mms. maybe it has to do with power management. because why would we get them all correctly after factory reset and slowly it starts dropping mms again. so strange.
---------- Post added at 08:58 PM ---------- Previous post was at 08:49 PM ----------
jayact
have you had mms issues with other phones on tmobile? i briefly had a m8 but had faulty bluetooth so i had to return it. didnt have time to really see if it had mms issues too.
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
cschmitt said:
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
Click to expand...
Click to collapse
but i dont have stamina mode on. is it on by default? it says off on power management. i even disabled "queue background data"
still missing mms.
since family is in town for thanksgiving i have family members with different iphones and android phones with carriers on sprint, sprint/republic wireless, and verizon.
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them. i disabled imessage on her phone and then her mms came through. reenabled imessage on her phone and mms still came through. no idea if this was coincidence or i actually did something important. i think i'm sending the phone back for nexus 6. if it has trouble then i have to jump ship from tmo.
regulator207 said:
but i dont have stamina mode on. is it on by default?
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them.
Click to expand...
Click to collapse
Stamina is off by default, so that's probably not the issue.
Maybe check your detailed usage by date and sender on TMO website to see if they show receipt of the missed messages, that would give an indication if it's a TMO issue or something with the phone.
Make sure your APN is set correctly. Mine was not set out of the box. Google it or search T-Mobile support page for correct settings. After I set APN it works flawlessly. Even group messaging.
I'm having the same problem and it's aggrivating not knowing if you missed messages.
It's not just group messages but regular messages.
Regulator (and others),
To answer your question, I'm a new tmobile customer. So, I haven't had this issue om Verizon. That said, I checked the messaging logs on my account, and it seems to actually be missing on their end. These groupchats I am missing aren't even being reported on their end. I'm planning on calling their service again to give them the details. I wish there was something else I could update with. This can't be a software issue at that point, right?
I have the same exact issue, word for word sadly, yesterday was the worst, people kept telling me that they couldn't get a hold of me, i restart my phone and BAM 20 texts blitz my phone from 2 days before -.-
TLDR
After turning off VoLTE (Settings > call settings > un-check Enable VoLTE) i seem to have no texts struggling to send still need to test group chats
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
FWIW - i came upon this thread googling the same issue, but i have a nexus 5 on tmobile. i think it is the service, not the phone. getting ready to call t-mobile now...
Switched to Tmobile from Sprint 2 weeks ago. I am having the exact same problem with MMS/Group texting on my new stock Z3. I have confirmed that I am definitely not receiving all group messages. Turning off WiFi calling didn't help, turning off Volte didn't help, Stamina mode has never been on. I've tried using Textra and Google Messenger and Hangouts. I would say I get about 50% of the group messages sent to me. When I do get one it shows up in the threaded group message ok but I'll also have a notification from the individual (one-on-one) thread with the person that just sent the message and it shows as download failed.
jayact~ said:
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
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Click to collapse
I've been having the same issues that you (and others) have described. That is, missing group messages, some sms messages delayed significantly (sometimes a day or more) before I receive them, cannot download mms messages, etc. I am also a former Verizon customer, but have never had an iPhone.
Before I trade in my Z3 for a refurbished model, has the new phone permanently fixed all your messaging issues? If so, which messaging app are you using now? Hangouts? Textra?
Thanks so much. This is an incredibly frustrating issue. Such a fundamental phone function.
I'm waiting for 5.0 to come out. People are speculating that the messaging in lollipop will fix this issue.

Weird issue can not recieve text messages

Ok so my p40 pro arrived today and i put my sim card in (using straight talk byop at&t sim). i can make calls and use data , i can also send text messages. but the phone will not receive any text messages.
so far i've did the following
factory reset the phone
reset network settings
tried manually entering APN settings
i even tried using Textra
None have worked, whats weird is i got rid of my Mate 30 pro last week and texting worked fine on that phone. Anyone have any suggestions that may help fix the issue?
Ok so i figured out the issue ,and thought id post it here in case anyone has the issue and gets frustrated not being able to receive messages .
so apparently now you have to treat google messages like apples iMessage. you have to "diasble" chat features on google messages before switching sim into a phone that doesn't support google messages natively. i wasn't aware of this needing to be done especially since i had a mate 30 pro 2 weeks ago that i stuck my sim in and it worked perfectly with texting.
so just a heads up if anyone has this same issue like i did.
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
EatSleepTechRepeat said:
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
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Click to collapse
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
MixEvo said:
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
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Click to collapse
any time, ive had issues similar in the past, chopping and changing sims in the past. Glad its sorted! :good:

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