Hey all. I know similar questions have been asked, but I've yet to figure out a solution to it. I just ported my number from verizon for this phone. As we know, the Tmobile version's stock messaging app doesn't support group chat, so I chose to use Google Messenger. I've been missing messages in group chat since day one. I will get about 60%, sometimes as low as 20%, or the messages. The rest will just never come in. The issue also occures in standard picture messages and texts, but are much less frequent. This is incredibly infuriating, as the tech support has no idea what the solution is, and sony thinks it's tmobile's issue.
Things I have tried:
1. Set the APNs to be ipv4/6.
2. Use Textra with tmobile fixes.
3. Turn off wifi calling.
4. Turn off wifi.
5. Change sim cards.
6. Disable stock messaging app.
7. Disable voLTE.
I'm at my witt's end with it, and no tech support will give me an acceptable solution. Has anyone had this issue, and maybe know a way to fix it? I'd appreciate any input you can provide.
Thanks!
Edit: also, I did not come from an iPhone prior to switching. The issue doesn't seem to be limited to iPhones, but they're the only ones I tend to group chat. And finally, the phones are on Verizon and at&t.
I'm having the exact same issue. It's frustrating and I will be returning the phone soon.
Sent from my D6616 using Tapatalk
I'm getting mine, they come in as not downloaded, soon as I hit download I get them all after that
I think I might have fixed it, but I don't know what caused it to begin with. After doing a factory reset on the phone, all of the group chat seems to come in and in the right order. I don't know if what application was causing the conflict, if there was any. But it seems to be working for now...
For those having the issue, maybe try that. Also, change the APN type to ipv4/6. I'll report back if there's any change or if I figure out the conflict.
I too did a factory reset but the stock messaging app does not support group texts correctly. Either on cell or WiFi calling. It slowly reverts back to missing texts with continues usage until you factory reset again.
Sent from my D6616 using Tapatalk
T-Mobile Missing some group chat sms texts
I'm having the same problem with my T-Mobile Z3. I think the problem is with T-Mobile, not the phone but I haven't been able to figure out what is causing it. I thought it was poor reception or Wifi Calling, but even with WIfi Calling off and Personal Cell Spot boosters, I still miss some. Otherwise, I love the phone.
As other users have said, this wasn't a permanent fix. My phone stopped rceiving group chat properly overnight, so now i'm back to square one. This is infuriating.
welcome to the jungle man. more and more i believe the problem is due to the phone and how it fetches mms. maybe it has to do with power management. because why would we get them all correctly after factory reset and slowly it starts dropping mms again. so strange.
---------- Post added at 08:58 PM ---------- Previous post was at 08:49 PM ----------
jayact
have you had mms issues with other phones on tmobile? i briefly had a m8 but had faulty bluetooth so i had to return it. didnt have time to really see if it had mms issues too.
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
cschmitt said:
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
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but i dont have stamina mode on. is it on by default? it says off on power management. i even disabled "queue background data"
still missing mms.
since family is in town for thanksgiving i have family members with different iphones and android phones with carriers on sprint, sprint/republic wireless, and verizon.
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them. i disabled imessage on her phone and then her mms came through. reenabled imessage on her phone and mms still came through. no idea if this was coincidence or i actually did something important. i think i'm sending the phone back for nexus 6. if it has trouble then i have to jump ship from tmo.
regulator207 said:
but i dont have stamina mode on. is it on by default?
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them.
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Stamina is off by default, so that's probably not the issue.
Maybe check your detailed usage by date and sender on TMO website to see if they show receipt of the missed messages, that would give an indication if it's a TMO issue or something with the phone.
Make sure your APN is set correctly. Mine was not set out of the box. Google it or search T-Mobile support page for correct settings. After I set APN it works flawlessly. Even group messaging.
I'm having the same problem and it's aggrivating not knowing if you missed messages.
It's not just group messages but regular messages.
Regulator (and others),
To answer your question, I'm a new tmobile customer. So, I haven't had this issue om Verizon. That said, I checked the messaging logs on my account, and it seems to actually be missing on their end. These groupchats I am missing aren't even being reported on their end. I'm planning on calling their service again to give them the details. I wish there was something else I could update with. This can't be a software issue at that point, right?
I have the same exact issue, word for word sadly, yesterday was the worst, people kept telling me that they couldn't get a hold of me, i restart my phone and BAM 20 texts blitz my phone from 2 days before -.-
TLDR
After turning off VoLTE (Settings > call settings > un-check Enable VoLTE) i seem to have no texts struggling to send still need to test group chats
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
FWIW - i came upon this thread googling the same issue, but i have a nexus 5 on tmobile. i think it is the service, not the phone. getting ready to call t-mobile now...
Switched to Tmobile from Sprint 2 weeks ago. I am having the exact same problem with MMS/Group texting on my new stock Z3. I have confirmed that I am definitely not receiving all group messages. Turning off WiFi calling didn't help, turning off Volte didn't help, Stamina mode has never been on. I've tried using Textra and Google Messenger and Hangouts. I would say I get about 50% of the group messages sent to me. When I do get one it shows up in the threaded group message ok but I'll also have a notification from the individual (one-on-one) thread with the person that just sent the message and it shows as download failed.
jayact~ said:
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
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I've been having the same issues that you (and others) have described. That is, missing group messages, some sms messages delayed significantly (sometimes a day or more) before I receive them, cannot download mms messages, etc. I am also a former Verizon customer, but have never had an iPhone.
Before I trade in my Z3 for a refurbished model, has the new phone permanently fixed all your messaging issues? If so, which messaging app are you using now? Hangouts? Textra?
Thanks so much. This is an incredibly frustrating issue. Such a fundamental phone function.
I'm waiting for 5.0 to come out. People are speculating that the messaging in lollipop will fix this issue.
Related
Have any of you heard of this?
Yesterday my phone decides it's NOT going to send SMS through the stock messaging app. I don't get an error, it appears as though it sends, but my recipient never receives it.....most of the time. Sometimes they go thru, sometimes they don't. It seems to mostly NOT go thru.
If the SMS does NOT go through, I can never see it in Google Voice.
If I use the Google Voice SMS app on my phone, recipient receives 100% of their SMS, same with Web interface.
If I disable my Google Voice account via the web and sign out via my phone, my recipient receives 100% of their SMS using the stock app.
I have all the settings nailed. Google Voice is set to sync, background data enabled, etc.... It was, has been working flawlessly up until yesterday with nothing on the phone changing.
I have wiped, reflashed, tried different ROMs, etc....
Today I called Sprint, they re-provisioned things, then basically said since it's a third party app they can't help. I want to beat my head against a wall here.
Anyone have any idea of what the problem could be?
I can't offer any help but I can tell you I saw the exact same problem all day on the 16th and 17th. I've since switched the Google Voice app to use it's own notifications and turned off the text notifications. For the time being, I'm not even using the stock messaging app.
I remember Sprint having an SMS problem a few months ago one afternoon, but it wasn't specific to GV. Maybe something in their GV integration system is a little wacky right now. People said they got about half of the messages I was sending before I switched to the GV app full time.
Good to know I'm not the only one. Looks like a couple of other people have the same problem over in the Google help forums. I de-integrated my account for almost two days, I'm getting ready to re-integrate it now, we shall see what happens. The support for these phones is god awful. If this doesn't resolve it I'm driving to the nearest corporate store and returning it through their window.
LOL! I'm hoping it doesn't come to that, but if you do decide to "return" it, you may want to attach a brick or something. This phone feels way to light to do any damage without a little extra help.
Sent from my Nexus S 4G using XDA App
Here's a little update. Not really a good one, but whatever...
All of the text messages I had tried to send though the stock messaging app must have made it to Sprint at least because they all just dumped en mass upon their intended recipients. I got a pile of very confused responses.
Maybe the issue has been resolved. I'll switch my settings back and experiment a little.
Sent from my Nexus S 4G using XDA App
That didn't happen to me, but it does appear that my texts are going through. There's one person who says she never gets some, but I can see they're sycning to GV now, where they weren't before. Everyone else is getting my texts too. I have no idea what happened but I'm a little at ease knowing someone else had the problem. I hope it never happens again, I rely on SMS for my business.
Sending pictures through hangouts and using group messaging work fine without wifi, but once im connected to wifi, I cant send a picture. I've searched every and i've either found nothing or found someone mention it with no response to his post.
I've already tried restarting the phone, removing the SIM, reseting APNs to default, uninstalling updates on hangouts and reinstalling. There is no APN option in the actual hangouts app like other phones might have.
If someone knows how to fix this, please share. I've always used hangouts and this sucks.
I'm having the sames issues..even not on wifi. Just started less than 24 hours ago, and I've tried all the things on here as well :/ Hopefully someone has some advice!
deadpixell said:
I'm having the sames issues..even not on wifi. Just started less than 24 hours ago, and I've tried all the things on here as well :/ Hopefully someone has some advice!
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My friend has the phone as well and has the same issue. So im assuming its an issue across all verizon devices, but it doesnt seem to be a very big deal in the M8 community
jondawisha said:
My friend has the phone as well and has the same issue. So im assuming its an issue across all verizon devices, but it doesnt seem to be a very big deal in the M8 community
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I noticed this problem from day 1. Hangouts doesn't seem to work with MMS... it retries to send each message for 5-10 minutes before succeeding. It also seems to have problems with group messages... sometimes it starts a new thread of messages when someone replies to a group message via MMS.
It's a shame that the interface of the Verizon Messages app is horrible... it is a very promising concept, but the app was very poorly executed. I like the idea of being able to forward text messages to other devices. I'm still waiting to S-OFF my phone until there is a reliable method for going back to S-ON. As soon as I make the leap, I'll probably be using the CM10.2 messaging app.
It does this for me as well since day one. Seems to be an HTC M8 thing only, as my Note 3 works fine with Hangouts and MMS over wifi yet.
Same here. Having the same problem.
Sent from my HTC6525LVW using Tapatalk
This is same problem to me.
i dont think MMS send when only on wifi. I always see it connect to 3G/4G when i have an MMS to send. I agree, Hangouts MMS on the M8 is super difficult, but i don't think MMS will send solely on wifi.
MMS work fine on the default app, but try turning off mobile data and sending one.
having this problem too , any fix available?
So this problem happened on kitkat on the DNA also, and the solution was to delete/uninstall Google Play Movies / TV. I tried this and it didn't work -_-
Same here. Having the same problem.
I'm having the same problem (I think). I cannot send or receive MMS messages through Hangouts while my phone is connected to Wi-Fi.
I'm on T-Mobile, and I thought Wi-Fi calling might be the issue. Doesn't seem to be the case though.
Here's what I've tried for Hangouts:
-Wi-Fi on and connected - Wi-Fi calling enabled and set to Wi-Fi Preferred [FAIL]
-Wi-Fi on and connected - Wi-Fi calling enabled and set to Cellular Network Preferred [FAIL]
-Wi-Fi on and connected - Wi-Fi calling off [FAIL]
-Wi-Fi off [SUCCESS]
I had the M8 on T-Mobile and had to return the phone because of this limitation. It exists an all M8's regardless of carrier.
I decided to contact HTC support and the rep confirmed that you MUST be connected to a mobile network to use group messaging. This is truly an oversight by HTC. I don't have this issue on any other phone.
So, just to clarify, this is not a carrier's problem, this is M8's?
I was just thinking to use it. Maybe, I'll just stick on what I have.
Thanks for this.
Napoleones said:
So, just to clarify, this is not a carrier's problem, this is M8's?
I was just thinking to use it. Maybe, I'll just stick on what I have.
Thanks for this.
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That's correct.
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
Might be a sim or network issue, mine works fine. Take it to TMO and try out a new sim.
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
Is it SMS or MMS? If you have wifi calling enabled and its active, you will not be able to send/receive MMS. SMS should work though. Otherwise, maybe its an outage in your area.
thanks guys. i did a restore, removed all my old iphone text history, and turned off wifi calling. it seams to be working, but i tried turning off wifi calling before all this. I am using textra now, not sure if I like the battery consumption or not yet, but its fast now. mms seams to be going through fast now too.
on a side note, the stock Sony messaging app is terrible for mms messages, and just texting in general i think.
HappyGreg said:
thanks guys. i did a restore, removed all my old iphone text history, and turned off wifi calling. it seams to be working, but i tried turning off wifi calling before all this. I am using textra now, not sure if I like the battery consumption or not yet, but its fast now. mms seams to be going through fast now too.
on a side note, the stock Sony messaging app is terrible for mms messages, and just texting in general i think.
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Click to collapse
I just let Hangouts handle my SMS/MMS, you can do the same.
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
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Click to collapse
I was having issues with texts not sending. I found on another forum people disabling VoLTE and so far thats been working for me. Sucks not being able to use VoLTE but maybe it'll work in a future update.
ZeroG1 said:
I was having issues with texts not sending. I found on another forum people disabling VoLTE and so far thats been working for me. Sucks not being able to use VoLTE but maybe it'll work in a future update.
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Sorry to bring this from the dead. I am an AT&T customer and I have D6606 that works perfectly fine but I don't get text messages when I'm connected to WiFi.
How did you disable VoLTE?
noobsquared said:
Sorry to bring this from the dead. I am an AT&T customer and I have D6606 that works perfectly fine but I don't get text messages when I'm connected to WiFi.
How did you disable VoLTE?
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Settings - - > call settings
ZeroG1 said:
Settings - - > call settings
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I don't see this option in the call settings?
buda81 said:
I don't see this option in the call settings?
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Must only be on the T-Mobile version.
having the same issues with tmob. this is my second z3. not sure what the problem is
What does it say under Settings -> About Phone -> Status -> My phone number?
If it says unknown, try fixing that. I had to stick my SIM into an old BB Curve and edit the MSISDN. Since then Hangouts has been grouping iMessage MMS correctly
I'm also on my second Z3 (T-Mobile) right now. Everything they've told me to "fix" the solution in which my text messages aren't sending through until I retry 5-8 times, has yet to work permanently.
I've just now turned off the VoLTE to see if that will help. I've been told to turn off Wi-Fi calling automatically (even if that feature is turned off anyways) and that helped for what seemed like 24 hours. I've done several Master Resets and those, again, only helped for a day or two.
I downloaded Sony's PC Companion and all that did, essentially, was another Master Reset to my phone while saying "Software has been updated."
Now I'm still struggling with the same issue in which my phone won't send texts. I called Sony and talked to them; they're only offering a refurbished replacement. Otherwise, they said to hold the power button and the volume up button at the same time to do a power cycle. This fixes the phone temporarily, but not permanently. Plus, I don't feel like turning my phone on and off 5-7 times a day if necessary. None of my previous Xperia models needed this.
So after I use my phone with VoLTE off for a while, I'll report back. Otherwise... This might be the downfall of Xperia for me.
CRundles said:
I'm also on my second Z3 (T-Mobile) right now. Everything they've told me to "fix" the solution in which my text messages aren't sending through until I retry 5-8 times, has yet to work permanently.
I've just now turned off the VoLTE to see if that will help. I've been told to turn off Wi-Fi calling automatically (even if that feature is turned off anyways) and that helped for what seemed like 24 hours. I've done several Master Resets and those, again, only helped for a day or two.
I downloaded Sony's PC Companion and all that did, essentially, was another Master Reset to my phone while saying "Software has been updated."
Now I'm still struggling with the same issue in which my phone won't send texts. I called Sony and talked to them; they're only offering a refurbished replacement. Otherwise, they said to hold the power button and the volume up button at the same time to do a power cycle. This fixes the phone temporarily, but not permanently. Plus, I don't feel like turning my phone on and off 5-7 times a day if necessary. None of my previous Xperia models needed this.
So after I use my phone with VoLTE off for a while, I'll report back. Otherwise... This might be the downfall of Xperia for me.
Click to expand...
Click to collapse
I am having the same issue as well. So is probably a software issue. Hopefully T-Mobile can update soon. It's really annoying. Are you also having problem receiving texts? People send me texts but I never receive them.
:[ Still having issues
Sorry for bringing up the old-ish thread but I'm becoming quite irritated over this issue. I got the phone as a bday gift last month, but since then I've been also experiencing these messaging outages. Before, it was a text delayed by some time, which progressed to some hours, and now some texts I don't receive at all until AFTER I restart the phone. The phone actually will show two timestamps (via the textra app, which I also downloaded to try and help alleviate the problem, but it hasn't) that show when i finally viewed the text (after restart) and when the text "should" have arrived. I notice the problem mostly persists when the phone has been on hiatus for a while; typically if I'm still actively using/looking at the phone or texting, the messages sent from people will arrive when they were sent. But, once the screen has been off for some time, that's when SMS arrives delayed/after phone restart and MMS are just a lost cause. I'm on the TMO service, and trying to contact them have been less than helpful. Literally, they just told me to text myself, and when I said "yes, the text arrived" they assumed the problem was fixed despite me telling them IF I'M LOOKING AT MY PHONE, MOST OF THE TIME THE TEXT WILL ARRIVE. So, I'm also partially ranting about their customer service. I've tried disabling the WiFi, I've already swapped the phone, I've tried tinkering with some of the settings about having data run while phone is off, and nothing has fixed the issue.
Thanks for bringing the thread back up. I have noticed that I have intermittant text sending issues, too. As well as receiving issues (it has been about 3 days now since my wife received the same MMS sitting right next to me with her SGS4. I didn't pay attention if they were when I was connected to wifi, etc, but I just tried disabling volte and will update as I come to more conclusions.
Come to think of it, I have another weird thing with group messages. When I respond, I'll get the same text I send out back, from myself.
Omg this is happening. Seriously nothing but disappoint on this phone on t-mobile. No group text, and trouble sending out some sms.. Hope for an update. Battery has been dying faster too 17 hrs. And sony remote play is just choppy now....3 month on this phone. Sad
Sent from my D6616 using XDA Free mobile app
Anyone else have an issue where certain texts dont come in? I was texting my girlfriend and got no response for several hours. Messaged her thru Instagram and she said she replied and showed me a screenshot of the message sending from her iPhone. Ive had this issue in the past with messages coming from iPhones and thought it was just a bad day for someone higher up at Apple/Android. Both restarted our phones and texts works again but I still never got the ones she sent. When I restarted my phone it said the last 2 texts didn't send even though she got them.
Today I just found out I didn't get a an SMS text from a friend who I believe is on an iPhone as well
What is going on? Verizon OP7P but I bought directly from OP
Do you have cdma-less configured on your Verizon account? Do you have Instagram battery optimization turned off? Do you have an sms app that works properly when you are connected to WiFi? Something like message+? Are you on 9.5.10?
I had an issue with not receiving text's sometimes or sometimes even texts not sending. I mostly noticed the issue would occur in group chats as well as when i would attempt to send an image to somebody. I mostly use Textra for my SMS app, but i noticed that when i disabled my DNS module in Magisk the issue seemed to stop. I have since just been using the 1.1.1.1 DNS app and added my texting app as an exception and I have not noticed any issues.
When I got the OnePlus 6T last year, I couldn't receive any messages also. Learned from forums that you have ask a Verizon representative to add CDMA radio to your new phone. I think it's called CDMA less, once I got that added then got the messages. The 6T was the first phone OnePlus released onto Verizon's coverage.
Me too you have to tell Verizon you need cdma less.
I have this issue on occasion. I also use Textra but I am on Tmobile. I did have the messages app disabled but now trying it enabled with no notifications. This way I only get notifications from Textra. Been good for two days as far as I can tell.
I have the international version I got directly from Oneplus.
Since I swapped my sim into this T-Mobile branded Z Flip 3 I've been getting a "<Subject: NoSubject>" line on top off all my MMS. Getting it on group text on every text, since group texting uses MMS.
Was just wondering if I'm the only one getting this, since I didn't find this on my search?
man... I guess I'm to only one
apatcas said:
Since I swapped my sim into this T-Mobile branded Z Flip 3 I've been getting a "<Subject: NoSubject>" line on top off all my MMS. Getting it on group text on every text, since group texting uses MMS.
Was just wondering if I'm the only one getting this, since I didn't find this on my search?
Click to expand...
Click to collapse
I'm experiencing the EXACT same thing with my new Unlocked Z Fold 3 (that has a T-Mobile sim card installed). I've spent the last 90-minutes on the phone with T-Mobile support, and they are dumbfounded. Next they are going to reach out to Samsung. (If you do a Google search on this subject, you'll see that it goes back years on various Samsung models on the T-Mobile network.. I've not come across any posts that explain how it was ever fixed. Hopefully they'll find a solution for me, and I'll be sure to reply here, if so.)
As a work around, you could try installing a different messaging app from the Google Play store. I went with Textra. The Textra app does NOT display the "Subject: NoSubject" (even though the "Subject: NoSubject" is appearing in the exact same text message when viewed inside of the Samsung Message app.)
Honestly... without sounding bad, I'm at least happy it's not just me.
You can download Google Messages and it will fix that, but then you are giving Google all your text messages also. You also cannot use "text and call on other devices" with google messages.
I'm almost 100% sure that it has to do with their Messages application
This is the only thing I do not like about this phone. Hope TMobile can fix this asap
is "download automatically" turned on from the messages settings?
you should contact T-Mobile
Yeah, it's setup to download automatically.
I did contact T-mobile and they are aware of the issue