Pixel Stopped charging HELP - Google Pixel 3 Questions & Answers

Pixel Stopped charging HELP - Google Pixel 3 Questions & Answers

My pixel 2 XL stopped charging at all of the sudden and only accepts slow charging and with a "Chinese" cable. The original cable doesn't work. No the cable ain't broken or the charger. My girlfriend has a pixel 3 and she uses my charger and cable and works on hers. We used also her charger and cable ( from pixel 3s ) and on her pixel 3 everything works comes to mine it doesn't even recognize to start charging.

Probably should post in the Pixel 2 forum, not the Pixel 3 forum.

While yes, you probably should have posted in Pixel 2 forum. I do have one bit of advice. I've noticed with USB C, lint builds up slowly over time. My phones started to not want to charge so I looked into the port and it looked almost normal, but I had a hunch that crud was built up in there. So I cut a angle off a rewards card I don't use as a pick, worked it in the port and pulled out gently. The amount of lint that came out was mind blowing to me. After I got it all out of there it clicked into place and charged perfectly. Give that a shot? Make sure whatever you use isn't metal. A toothpick would work too.

Mod Edit
Please continue this discussion here:
https://forum.xda-developers.com/pixel-2-xl/help/pixel-2-xl-stopped-charging-help-t3917950
Thread closed
malybru
Senior Moderator

Related

[Q] non-stock microUSB cable is "touchy"?

So, I've noticed that if I use a microUSB cable other than the one that comes with the Skyrocket (it's got a glossy black plug with a weird flared shape on the end facing the rest of the cable), I am able to push down (towards the back) on the plug whilst it's connected to the phone, and the phone stops charging. After letting go of the plug, it starts charging again. If I use the cable that came with my phone, I don't have this problem. I think it may have to do with the fact that the plug that comes with the Skyrocket has a plug that's about 1/8" shorter. Has anyone noticed this happening to their phones as well, or have I already broken my barely 3-month-old phone?

Just buy a legit cord from eBay there like 6 bucks and im sorry but questions should be in Q&A not general talk
Edit: buy legit I meant OEM ha they are on eBay uber cheap the other cables sometimes only work for charging and not data transfer

Wrong section and use an OEM cord
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Moto G does not charge with car charger

Hello everyone,
Since a google search did not reveal other people having the same problem, decided to ask around here.
Purchased the Moto G a few days ago and only had to charge it once since then. Really happy with the phone as value for money is amazing.
This morning I used it with Navigation and when I got the 14% left of battery notification, connected my old car charger which worked fine with every device until now. To my surprise, the phone did not show any signs of charging and battery kept on discharging.
Got home, tried the cable that came in the box and same results. Connected the phone to a USB port on my PC and it charges. Tested my old phone with car charger and that works just as I knew it would.
Obviously, there's nothing wrong with the car charger which has an output rated at 5V and 500mA (same as USB port).
Asked moto support about this issue and they advised to turn off the phone for at least 5 minutes and try charger again. This time, when connecting the phone, it just turned on as I had left it turned off and after boot still no signs of charging.
The moto support website states that it should work with pretty much any charger.
Any advice besides from testing other car chargers?

mickutz said:
Hello everyone,
Since a google search did not reveal other people having the same problem, decided to ask around here.
Purchased the Moto G a few days ago and only had to charge it once since then. Really happy with the phone as value for money is amazing.
This morning I used it with Navigation and when I got the 14% left of battery notification, connected my old car charger which worked fine with every device until now. To my surprise, the phone did not show any signs of charging and battery kept on discharging.
Got home, tried the cable that came in the box and same results. Connected the phone to a USB port on my PC and it charges. Tested my old phone with car charger and that works just as I knew it would.
Obviously, there's nothing wrong with the car charger which has an output rated at 5V and 500mA (same as USB port).
Asked moto support about this issue and they advised to turn off the phone for at least 5 minutes and try charger again. This time, when connecting the phone, it just turned on as I had left it turned off and after boot still no signs of charging.
The moto support website states that it should work with pretty much any charger.
Any advice besides from testing other car chargers?
Click to expand...
Click to collapse
Hi,
I had the same issue and I ordered a motorola charger from amazon. Now it's working.

JoukeHijlkema said:
Hi,
I had the same issue and I ordered a motorola charger from amazon. Now it's working.
Click to expand...
Click to collapse
Is it Motorola branded or some other brand?

mickutz said:
Is it Motorola branded or some other brand?
Click to expand...
Click to collapse
motorola branded. Around 6€ if I remember correctly

I found an odd youtube clip from an aussie on the road complaining that none of the chergers he kept buying were working, what he eventually did was short out the green and white points in the charger as they apparently are left dead or have resistors on them but you could do the same by splicing a regular cable and twisting the green and white wires to the phone.
tried it earlier and it seems to work, so am adapting a cheapo usb wired charger first then will tinker with some cables.

My Moto G charges on every wall charger except Kobo's, the only 2A one. My generic auto charger has 1A and 2A sockets which both work. I suspect your auto charger is out of spec, 5V +/- 0.25V (USB 1/2). My Walkman didn't like my desktop ports, and support says custom computers may not work.
Wikipedia has a good section on Power (7) in the USB article. Forum won't let me post the link!

sure I have replied to one version of this anyway although a bit late this does come up first in a google.
so the issue is the phone has its floating point thingy locked so it it doesn't work with most in and out chargers even the posh ones only provide power.
so taking a hint from a crazy aussie who was butchering chargers I took a different approach and butchered cables.
the principle is the same the white and green wires in cable or the white and green terminals in the charger need to be bridged or joined together. if you feel the wires are a bit thin to cut into or you like me break them a lot then you can use a USB extension cable and splice that instead.
I chopped off the end off a data cable and patched one directly into a standard micro usb charger where I'd broken the tip and it works a treat as indeed do the other mods.
much easier than hacking the phone IMO.

[Q] Would wireless qi mod be possible?

So I noticed the wireless QI receivers have started becoming literally paper thin lately.
And with this girls teardown, https://www.youtube.com/watch?v=dweww9_RF2E#t=224
I think it looks like you could remove the thin plastic over the battery, and fit a QI receiver there.
Thoughts?

Shadowdancer123 said:
So I noticed the wireless QI receivers have started becoming literally paper thin lately.
And with this girls teardown, https://www.youtube.com/watch?v=dweww9_RF2E#t=224
I think it looks like you could remove the thin plastic over the battery, and fit a QI receiver there.
Thoughts?
Click to expand...
Click to collapse
we wouldn't be able to remove that plastic piece because it hold the battery, but it is stil possible. i already did recon on some places to solder in a wireless charger.

Legacystar said:
we wouldn't be able to remove that plastic piece because it hold the battery, but it is stil possible. i already did recon on some places to solder in a wireless charger.
Click to expand...
Click to collapse
Curious, but I'm looking at the flat cable that just lies there, under the M-logo. It doesn't appear to have any PCB at the end?
I wonder if they were thinking about adding a QI coil there, but decided it was too expensive?

Shadowdancer123 said:
Curious, but I'm looking at the flat cable that just lies there, under the M-logo. It doesn't appear to have any PCB at the end?
I wonder if they were thinking about adding a QI coil there, but decided it was too expensive?
Click to expand...
Click to collapse
That's my theory since the nexus 6 has wireless and they are the same chassis essentially . or it was for a fingerprint scanner they abandoned. Once we see a nexus 6 teardown we will have a better idea if we can do it.

Legacystar said:
Once we see a nexus 6 teardown we will have a better idea if we can do it.
Click to expand...
Click to collapse
Been waiting for that...

Shadowdancer123 said:
Curious, but I'm looking at the flat cable that just lies there, under the M-logo. It doesn't appear to have any PCB at the end?
I wonder if they were thinking about adding a QI coil there, but decided it was too expensive?
Click to expand...
Click to collapse
Could have sworn I read somewhere that between they cable and a teardown of the software showing code for a fingerprint scanner, the original idea was to have the scanner. I could be wrong though.

gotzaDroid said:
Could have sworn I read somewhere that between they cable and a teardown of the software showing code for a fingerprint scanner, the original idea was to have the scanner. I could be wrong though.
Click to expand...
Click to collapse
Let's hope you're wrong then.
It would be really cool to have wireless charging, shame so few manufacturers add this.
The amount of stuff needed to make the coils on the receiving end is pretty limited, I could absolutely accept buying the transmitter separately, (like the turbo charger is now)
But I suspect the patent royalties are expensive, patents sure don't benefit users..

Wireless charging
Anyone able to confirm if this is possible after the nexus 6 tearnever down?

bleys121 said:
Anyone able to confirm if this is possible after the nexus 6 tearnever down?
Click to expand...
Click to collapse
Looks like the nexus 6 has a different config then the moto x so as far as a plug and play solution, no. I have located 2 contact locations where we could solder in a qi coil. I'm just trying to work up the courage to try it lol

Here is a related question: without modding the phone itself on the 2013 and 2014 model I cant get one of the QI receivers to work. This is the one for sale on eBay / amazon / newegg with a micro usb end to plug into the micro usb port. It literally works with every other micro usb device i own including a Samsung bluetooth headset, several phones and some other stuff i cant think of at the moment... On the moto x 2013 and 14 I literally see no charge and see it actively loose charge over time with this device plugged in.

It may be tricky with the moto x. There are some negative and some positive reviews here for example: http://www.amazon.com/gp/aw/cr/B00MN3RR7Q/s=sd/ref=mw_dp_cr
There are also some reviews saying they needed to restart the device once while on the charger: http://www.amazon.com/gp/aw/review/B00H7FJX7M/R2YPDLOU1BD4QE/ref=mw_dp_cr?cursor=2&sort=rd
You can find more of those comments on the internet. Could you try that, and if it works clarify if you need to restart it every time you want to charge or every time you connect something else?
Here is another link for the original moto x: http://www.reddit.com/r/MotoX/comments/2gskxw/original_moto_x_wireless_charging_mod_qi/
Edit: you may need a screen lock, e.g. the pattern lock.
http://forum.xda-developers.com/showthread.php?t=2596469
An unrooted Moto G needs to be screen locked (I use the pattern lock type) or it will refuse to charge due to the missing pins. You can unlock the screen while it is charging as long as you don't lift it from the qi charger. (tested on 4.3 and 4.4.2, DE and FR firmware)
Click to expand...
Click to collapse

Legacystar said:
Looks like the nexus 6 has a different config then the moto x so as far as a plug and play solution, no. I have located 2 contact locations where we could solder in a qi coil. I'm just trying to work up the courage to try it lol
Click to expand...
Click to collapse
Go for it lol! Take some nice pics if you do. You'd be my hero.
Sent from my Nexus 5 using Tapatalk

Well chaps, bad news. I don't think this is going to be possible. I spent 6 hours today trying various solder points. Couldn't get any of them to actually charge the battery. Seems to be some sort of system configuration thats interfering with how its detecting .

Legacystar said:
Well chaps, bad news. I don't think this is going to be possible. I spent 6 hours today trying various solder points. Couldn't get any of them to actually charge the battery. Seems to be some sort of system configuration thats interfering with how its detecting .
Click to expand...
Click to collapse
Did you look at /sys/module/msm_otg/parameters/floated_charger_enable? It might not be enabled. Here's a similar thread for the Moto G:
http://forum.xda-developers.com/showthread.php?t=2688276 (see the update at the top)
http://forum.xda-developers.com/showthread.php?t=2601628 (thread for the app, not sure it works on X2 but you can check manually through ADB for the above /sys path).
As far as I know, wireless charging won't work without a pattern lock or having that option set. My Moto X won't be here until next week so I can't do any testing until then.

romracer said:
Did you look at /sys/module/msm_otg/parameters/floated_charger_enable? It might not be enabled. Here's a similar thread for the Moto G:
http://forum.xda-developers.com/showthread.php?t=2688276 (see the update at the top)
http://forum.xda-developers.com/showthread.php?t=2601628 (thread for the app, not sure it works on X2 but you can check manually through ADB for the above /sys path).
As far as I know, wireless charging won't work without a pattern lock or having that option set. My Moto X won't be here until next week so I can't do any testing until then.
Click to expand...
Click to collapse
I tried pattern lock, didn't help. Wireless charging does not require a lock, my girlfriend has a droid maxx and wireless works without it.
As far as the module check, I don't have root on Verizon so I wouldn't be able to test it.

Legacystar said:
I tried pattern lock, didn't help. Wireless charging does not require a lock, my girlfriend has a droid maxx and wireless works without it.
As far as the module check, I don't have root on Verizon so I wouldn't be able to test it.
Click to expand...
Click to collapse
You are correct about wireless charging in general. I think the reason the pattern lock is suggested is because the wireless mod (even without internally mounting it) only provides 2 wires on the USB connector. Something about only having 2 wires, and not the data pins, is why the locking is suggested.
No worries on the module, just something I had seen while investigating. I don't know if the Maxx supported wireless charging out of the box, but it may have the flag enabled by default (that flag seems common among many Moto devices).
I'm coming from a Nexus 5 and I'll really miss wireless charging, hence my questions to you

romracer said:
You are correct about wireless charging in general. I think the reason the pattern lock is suggested is because the wireless mod (even without internally mounting it) only provides 2 wires on the USB connector. Something about only having 2 wires, and not the data pins, is why the locking is suggested.
No worries on the module, just something I had seen while investigating. I don't know if the Maxx supported wireless charging out of the box, but it may have the flag enabled by default (that flag seems common among many Moto devices).
I'm coming from a Nexus 5 and I'll really miss wireless charging, hence my questions to you
Click to expand...
Click to collapse
The Maxx has it built in from moto, same internals as the moto x essentially. If we get root I could look at the module thing. I was lucky that I had access to a spare moto x main board so I didn't have to solder on mine. That won't be the case in the future.
I'm going to post all the points I tried so maybe someone can figure this out. I was able to get it to show charging but only right after reboot and it would stop once I took it off and replaced it. I have to emphasize it showed charging but never actually charged the battery, it would show charging in battery stats bit not in the status bar. I also use battery monitor widget to check the current and it never showed positive charge current. Once I was able to get it to details at as a USB charge, only happened once, still didn't charge though.
This all makes me think there is something screwy going on.

Legacystar said:
The Maxx has it built in from moto, same internals as the moto x essentially. If we get root I could look at the module thing. I was lucky that I had access to a spare moto x main board so I didn't have to solder on mine. That won't be the case in the future.
I'm going to post all the points I tried so maybe someone can figure this out. I was able to get it to show charging but only right after reboot and it would stop once I took it off and replaced it. I have to emphasize it showed charging but never actually charged the battery, it would show charging in battery stats bit not in the status bar. I also use battery monitor widget to check the current and it never showed positive charge current. Once I was able to get it to details at as a USB charge, only happened once, still didn't charge though.
This all makes me think there is something screwy going on.
Click to expand...
Click to collapse
I ordered a Pure Edition (Cyber Monday deal was a great one) so if nothing else I'll have root to poke around. Pictures of where you tried would definitely be helpful. I think I saw some from you in another thread, but all in one place would make searching easier
A 5V near the USB port would be ideal because then we'd know its likely feeding into the battery or charge circuit. 5V elsewhere on the board may not be wired to the battery. Looking at the photos in that Moto G thread may give you an idea on where to poke around with a multimeter.
The charging after a reboot, and until you picked it up, sounds like maybe you did have it at one point. That whole "until you pick it up" is another thing mentioned by many in those Moto G threads.
What wireless charging receiver did you use (not your base station)? The one I ordered says "up to 1000mAh" but I had seen some at 500 or 650. A lower output rating may not be enough to charge the battery at all. One way to test this would be a very low output wall charger (one that puts out 500mAh for example) and see if the X shows charging when connected to that.
On a related note, how hard is it to disassemble the X? Some of the teardowns look like it could be a pain.

romracer said:
I ordered a Pure Edition (Cyber Monday deal was a great one) so if nothing else I'll have root to poke around. Pictures of where you tried would definitely be helpful. I think I saw some from you in another thread, but all in one place would make searching easier
A 5V near the USB port would be ideal because then we'd know its likely feeding into the battery or charge circuit. 5V elsewhere on the board may not be wired to the battery. Looking at the photos in that Moto G thread may give you an idea on where to poke around with a multimeter.
The charging after a reboot, and until you picked it up, sounds like maybe you did have it at one point. That whole "until you pick it up" is another thing mentioned by many in those Moto G threads.
What wireless charging receiver did you use (not your base station)? The one I ordered says "up to 1000mAh" but I had seen some at 500 or 650. A lower output rating may not be enough to charge the battery at all. One way to test this would be a very low output wall charger (one that puts out 500mAh for example) and see if the X shows charging when connected to that.
On a related note, how hard is it to disassemble the X? Some of the teardowns look like it could be a pain.
Click to expand...
Click to collapse
i've attache da picture of the points i used and the results are as follows.
1. shows 5v when plugged in. when wireless coil is attached to it, will power the phone up without the battery connected (doesn't boot, just shows a battery on screen)
2. pretty much exactly the same as spot 1
3. shows 5volts but doesn't power the phone
4. shows 5v but doesn't power the phone
5. you can't see it in the picture because the rubber cover for the usb port is on but there is a diode right behind the usb port. this one is the only port i was able to get it to say usb charging ONCE. other then that, acts the same as 1 and 2.
again i have to emphasize that even though they show charging initially, they never actually charge the battery.
I'm using a galaxy s3 qi insert 700ma. i think there is a mislabeling on some qi pads saying 1000ma but not considering the 30% loss in inductive charging. even ones with 1000 on them tend to charge around 650ma. some label including the loss.
As far as teardown it's not too complicated to get the back off, lots of adhesive so be careful to not bend the back cover. i have leather so that was a particular hassle as i didn't want creases in the leather. after that there are 17 screws to remove. i've included a picture of the ones you need to remove. the ones around the silver ring on the "moto" logo don't need to be removed along with the silver screw for the buttons.
after you remove the screws and disconnect the buttons and battery from the board the back battery plate comes off in one piece. one of the particularly hard parts about testing points is you can't turn the phone on because the power button is part of the battery plate. also when you put the battery plate back on and you have wires running to contact points it won't fit because there is a speaker "box" that sections off that circuitry. i combated this by using copper tape to essentially make my own tiny custom circuit pathways leading out of that box where i then could attach wires and run them up through the hole that the battery connector goes.
THIS IS NOT FOR THE FAINT OF HEART!

i'm going to write up a tear down guide for this phone. what section do you guys think i should post it in?

Charging port

I'm a kid with a new toy, just received my 6 today...sorry for so many Qs.
Is the charging port a bit rough? its not that easy/fluid to insert the plug into the charging port on my new 6, is this normal?
Thanks!

Not at all a problem for me, USB -c goes in nice and dmooth,are you using the charger that came with the phone ?

Original cable goes in pretty smoothly here. But when I got a magnetic type c cable, it was quite difficult to plug it in. After couple of days it became smooth like the original cable.
I'd say it's a benefit though. I've had a couple of micro usb phones where cable used to fall out all the time. So a tighter port/cable is a good thing.

Yes using the charger that came with it. It just a bit rough going in. My old phone an s7 was very smooth in comparison and has a satisfying click once fully inserted. Here not so much.
Sent from my ONEPLUS A6003 using Tapatalk

ProtoDeVNan0 said:
Original cable goes in pretty smoothly here. But when I got a magnetic type c cable, it was quite difficult to plug it in. After couple of days it became smooth like the original cable.
I'd say it's a benefit though. I've had a couple of micro usb phones where cable used to fall out all the time. So a tighter port/cable is a good thing.
Click to expand...
Click to collapse
Yes, definitely,you don't want it to be sliding out, I think mine clicks in,it's secure in there,
Don't think the OP has anything to worry about

Thanks. Maybe needs to broken in a bit, I've only connected it twice so far
Sent from my ONEPLUS A6003 using Tapatalk