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Where to get reaplacement parts for touch pro (digitzer & keyboard)

Hey guys.. I droped my touch pro about a week ago onto concrete and need a few replacement parts.. I haven't dropped a phone for years when I have had much cheaper phones and now I get a decent one this happens!
The phone actually still works 100% but is in a horrible state.. the digitzer has smashed but somehow still works, theres a key missing from the keyboard and the case is a bit munted, I will attach photos if I can.
I called 3 places in australia;
#1 HTC direct who said send it to us for a quote and we may be able to fix it ($38.50 for the quote and $11 to courier it back)
#2 A htc approved repair centre who said $170 for the screen and $110 for the keyboard.. I got into an argument with their receptionist saying the lcd is fine I just need the digitzer but she was adament they are one and the same.
#3 The vendor where I got the phone, who said their repair centre could fix it but I would have to send it to there for a quote ($35 for quote and $15 postage back)
So from what I can see I'm looking at around $300 from one place or pay $50 to another place for just the quote and they may not come back any cheaper..
I am confident enough to pull the phone apart and repair it myself.. don't have much to lose.. (I actually replaced the phone with a touch HD the next day.. sort of like drown your sorrows by replacing it with something better) As the touch pro wouldn't turn on and I figured it was completely dead..
On closer inspection a few days later I found the battery terminals had bent and wern't contacting, I bent them back and it turns on and works now)
I just want to replace the broken parts because it's a horrible mess!
I found a store on ebay selling the digitzer for $60 which is around what I would expect to pay, waiting to hear back from them if they can source a keyboard and the internal case parts, I thought someone on here might know where I can source these parts outside of Australia?
pics are below.. hope they work (warning: not for those with a weak stomach! )

Here you go
http://mobile.brando.com.hk/prod_list.php?dept_id=039&cat_id=1149
It would be easier to just buy the lcd with digitizer already installed
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799&dept_id=039&cat_id=1149
US$88.00
Here's the complete housing with keyboard.
http://mobile.brando.com.hk/prod_detail.php?prod_id=03811&dept_id=039&cat_id=1149
US$85.00

Thanks, you're a lifesaver! the only trouble is that keyboard is different to mine I think the keys would probably all line up and work but you would have to know which one was which (the symbols and punctuation ones would be hard) if I can't get the right one I'll probably order from there but if anyone knows where I can get the correct keyboard that'd be even better

Happy to help
Let me see if I can find you the touch pro keypad.

Here you go
http://www.order-bulk.com/product_info.php?products_id=86904&language=en&cPath=357

If you were here I would hug you, I have no idea how you found that so fast, maybe I was looking in the wrong places (scouring ebay and google australia) but I've been looking for hours! can now order all the parts I need to turn it into a brand new phone
Out of interest, when you say it's easier to get the screen with the digitzer already installed, is there a reason for that? I see digitizers advertised everywhere seperately, and thought they were an entirely seperate part to the LCD, or are they connected via a bunch of fragile edge connectors? I'm happy to pay the extra $44 to get the lcd / digitzer combo if theres a risk of screwing up seperating them but if it's not a hugely risks job then I wouldn't mind saving the cash..
Thanks so much d3th metal

Hey mate, i got a big f'ing scratch down my brand new fuze. Would love to know how this goes, if you get the digitizer or full screen. As im going to try and polish it out, but i dont hold much hope. So i think this is going to be the only way.

Don't know if this is a case of too little too late information, but i tried to replace the digitizer only on my touch pro because i had some major scratches on the screen. I've taken a part a number of phones in the past and I work with electronics for a living, and for the life of me I have no idea how anyone could separate the LCD from the touchscreen. I ended up cracking the LCD glass and breaking one of the itty-bitty flat cable connectors. My recommendation to anyone contemplating this is to just pay the additional cash to get the LCD and digitizer together. I tried to save $40 and now my phone is in a zillion parts in a plastic bin waiting for the new screen to get here

sanche13 said:
Don't know if this is a case of too little too late information, but i tried to replace the digitizer only on my touch pro because i had some major scratches on the screen. I've taken a part a number of phones in the past and I work with electronics for a living, and for the life of me I have no idea how anyone could separate the LCD from the touchscreen. I ended up cracking the LCD glass and breaking one of the itty-bitty flat cable connectors. My recommendation to anyone contemplating this is to just pay the additional cash to get the LCD and digitizer together. I tried to save $40 and now my phone is in a zillion parts in a plastic bin waiting for the new screen to get here
Click to expand...
Click to collapse
Yeh the way to do it is to use a razor blade. It will definitely take some time though and a lot of patients.

This would be awesome for a sticky. It would provide anyone who needs help with getting parts for their touchpro/raphael/fuze if they decide they need it.

D3TH METAL said:
Here you go
http://www.order-bulk.com/product_info.php?products_id=86904&language=en&cPath=357
Click to expand...
Click to collapse
Would be I able to replace this keyboard with the one on my Fuze, I know i would have to figure out how to map all the buttons right, but would it fit correctly
Please pm me, Thanks

HELP
Did any1 buy anything from the mobile.brando.hk? If so pls tell me if I should get the replacement touch screen from them. My touch pro is full of anoying rainbow scratches

Antenna
Does anyone know where I can find a replacement internal bluetooth antenna wire?

I have a boot up Touch pro from HTC not AT&T, but just not go to the operation mode! Screen is prefect condition no starch, will come with screen protector. The outside case is prefect condition, Anyone want it? I will like to sell it for 120 dollar including OEM box, everything ALSO come with the SEIDIO case with clip. Please PM me for any question. Thanks

Extremelly bricked phone

Hello all,
For the past 2 months, I have been facing various problems with my VOX. First, the display was not working properly. Then, the spring between the two halves started sticking out. Next, suddenly, after I restarted the phone, I saw that the display was blank. I thought that there might be some problem in the cable connection between the two halves. On closer inspection, I saw that a plastic like cable(presumably, the connection between the two PCBs) had got cut. Also, due to an earlier mishap, my receive call button had broken.
I would like to know if my phone is salvageable, and if yes, at what cost.
Presumable repairs needed:
1: keypad replacement
2: possible display replacement
3: maybe the connector between the two halves needs to be replaced.
4: connector between the two halves needs to be replaced.
I would like to get a rough idea as to how much will it cost to effect these repairs from the authorized service centre and if it will be worth going through at all.
I like this phone for its versatility and do not want to replace it without giving it a benefit of doubt.
Hoping to hear from you all as soon as possible.
Akshay

The authorised service center will charge approx 1000 for serving as labour and fitting charges. and rates for genuine spares if u buy them from service centres are
keypad - Rs. 600
display - Rs. 3200
connector - dont know
but still, after so much expenditure, they still wont guarantee for it to work though!

so, dyu think its time for me to let go of the phone??
If yes, then i have been looking at a few models, what do you think about the new samsung marine or star 3G??
Or suggest me a phone below Rs.10k and having maximum features... touchscreen is optional

If you are really affectionate to your VOX, then i'll suggest you to buy another VOx because i would have done the same.
else you can look for more mobile phones at poorvika.com, indiagsm.com, compareindia.com or gsmarena.com. but do tell me the one you buy.

try ordering online at ebay. i ordered mine for 42 US dollars just arrived 2 weks ago. Its an orginal housing front and back and including front and back keyboard. Il look again for the buyer and post his name here. Too bad fpc keypad is not included. But the housing is original.
Just get the service manual from winmodaco for htc vox

ditch it....
I went to the service centre. the guy there sed that the whole thing will cost a minimum Rs.3000 upto 70% of the phone cost ie. Rs.7000.
I think its time for me to move on [sob][sob]...
ah well, the phone served me well during its time....
goodbye HTC....
will post my new phone selection when i get it.

akshayc1111 said:
I went to the service centre. the guy there sed that the whole thing will cost a minimum Rs.3000 upto 70% of the phone cost ie. Rs.7000.
I think its time for me to move on [sob][sob]...
ah well, the phone served me well during its time....
goodbye HTC....
will post my new phone selection when i get it.
Click to expand...
Click to collapse
I would suggest you to go for Gene, its a really good phone for just 9 K

Addicted2xda said:
I would suggest you to go for Gene, its a really good phone for just 9 K
Click to expand...
Click to collapse
I think after using vox u can never be satisfied with Gene.
Vox is far much better, specially for those who love to watch video and movies on their phones since the video quality in GENE is far more inferior than VOX. but one thing is for sure that GENE in cheaper than vox but price hardly matters if u want satisfaction.

SAHILISTHEBEST said:
I think after using vox u can never be satisfied with Gene.
Vox is far much better, specially for those who love to watch video and movies on their phones since the video quality in GENE is far more inferior than VOX. but one thing is for sure that GENE in cheaper than vox but price hardly matters if u want satisfaction.
Click to expand...
Click to collapse
watching tv on smartphone is jus like bikking in home ))

no... It is much better than a home theatre if u have good subwoofers and a 'htc to 3.5 mm' jack.

akshayc1111 said:
I went to the service centre. the guy there sed that the whole thing will cost a minimum Rs.3000 upto 70% of the phone cost ie. Rs.7000.
I think its time for me to move on [sob][sob]...
ah well, the phone served me well during its time....
goodbye HTC....
will post my new phone selection when i get it.
Click to expand...
Click to collapse
Well I like Asus handsets very much after HTC .You can look for asus.

yogusmilu said:
Well I like Asus handsets very much after HTC .You can look for asus.
Click to expand...
Click to collapse
is there any asus mobile within 10K. if yes, i would love to buy. I too like them. they are good!

SAHILISTHEBEST said:
is there any asus mobile within 10K. if yes, i would love to buy. I too like them. they are good!
Click to expand...
Click to collapse
Yes there is one PDA Asus P320 which comes around 9k.But I like its Asus P527 most .Its looks as well as its features are far better than Vox.It will cost you around 12-13k..I am also planning to buy the same.
Good Luck !
Yogusmilu

Update
Sorry for reviving the thread, but I need your opinion on the topic again.
The service center guy told me that there was a complete hardware failure( too obvious, cos the torn cable between the two halves were clearly visible)
He said that it would take Rs.10k($200 approx) for complete repair. This mindblowing charge made me gulp and i took the cellphone back. Coming back to home, I saw that the guy was just citing the obvious as he had most definitely not at all opened the phone and tested it for any other faults. So, i took up matters in my own hands and opened my phone(finally). Well, I had nothing to lose and hence, went ahead. After opening the phone, I saw that one the springs in the sliding apparatus had loosened, and come in the way of the cable. The flimsy cable had gotten caught and hence, had got torn due to sliding of the two halves.
In the end, after complete disassembly, I saw that the only visibly damaged part was the cable between the two halves. I cannot see any reason to charge 10k for that. So i am planning to go to the repair center and show him the damaged part only and ask him to replace it. Searching the net, I found that the replacement part for the rigid flex board( I believe that's what it is) is $89( mebbe totally $100 approx after shipping charges, etc..).
So, do I go ahead and order the replacement from the net and reassemble the whole thing on my own, or do I not risk it?
I am gonna buy a new phone anyway, mostly the samsung marine. It looks good, albeit the small screen.

what i think is, you should post some pics to show us. someone might be know what wrong with your phone.
also we not know what exact problem hardware you are facing. if you have extra money why not to take a risk. same to me when im trying to replace a ribbon cable in my hermes. the shop said it will be cost 80usd/280myr. so i decide to not repair it and let it be...
now im happy with my vox and kaiser...

I am in a catch 22 situation. I have to take a photo of my damaged vox, but my vox is the only decent camera in my house. Neways, to give you a rough idea of what is broken, I will attempt to photoshop a stock image of the component.
The site from where i obtained the image( http://mobile.brando.com.uk ) was selling the same for $38+$3(shipping). I want to know if this site can be trusted and also, what are the chances for me to fix the vox at home without any further damage.
When I opened the phone, I saw that the connection was pretty delicate, So, I am a bit cautious of a home repair.
PS: here is the link of the product: http://mobile.brando.com/htc-s710-rigid-flex-board_p03852c1023d088.html
@RxenDrav: If the site is good, you too can check for your item there.

Plz help...
K ppl nebody hv ne idea what shud i do now? shud i risk 35$ or go for a new phone?

akshay, unfortunately im not profesional and dont have any experience in dissamble or repairing htc vox. but i'd done before on my hermes..
Someone here should help akshay fixing their vox...Anyone out there? we need help here!

also akshay you also can buy a used vox from your indian friend check here http://forum.xda-developers.com/showthread.php?t=554896
ask him

hi akshay,
instead of wasting your Rs. 2000 (approx), you can buy a second hand vox for Rs. 3000 (approx) at gaffar market in new delhi. Since i saw many of them being sold there yesterday. You can get a 'never disassembled' phone instead of disassembling your phone and then reassembling your phone.
I have faced this many times, that each time my vox has been disassembled, everytime a new problem arises. So dont be so sure even after buying that abovementioned part. I think you can look for a used vox in pune also. u can easily find a cheap and gud one.
regards
sahilisthebest

Help on identifying problem

Hi guys,
My htc fell in water, but I have dried it up. Now when I press the power key, the screen does not turn on. Then, when I press it again to supposedly off the screen, the screen turns on and off in 1second. So I can catch a glimpse of the lockscreen. So I was wondering, does anyone know why this is happening?
Is this a problem I can fix myself or should I bring it to a repair shop?
Any recommendation on a repair shop besides HTC. HTC did not even bother to look at my phone, they just saw the water indicator and said it would be $300-$500, which in fact, I know that it would not be that much.
So if anyone could help me, thanks.
I'll upload a youtube video so you guys can get a better understanding.
http://www.youtube.com/watch?v=TBVeprvekgY

Had the same accident on my wifes last Nokia, couldnt repair it myself and brought it to a repair shop. They told me to throw it away because the water sensor inside the phone reported the accident audn a repair would be as expensive a an equal ne phone. sorry mate, dont hope too much ...

I guess I shall just get a new phone, like an evo 3d or something. Thanks anyway

Or they can replace the parts that's been damaged. But i'm not sure if the repair costs more than buying a new phone.

I believes LCD internal circuit detect short and turns of lcd to prevent damage.
LCD may still have water inside or main board may have been damaged.
It is impossible to guess so repair tech must use parts from good phone and swap one by one to bad phone until bad part is found.
Most repair shop will not have ability to do this so they will charge minimum $200 ( average cost for them to buy phone) or they will assume LCD is defective and quote about $150. ( their charge for LCD replacement)
HTC just charges you phone refurb charge ( for customer not their cost)
I recommend sell on eBay for $150 and buy new(used phone) on Craigslist($200-$250).
I assume since you are asking this question you don't do many or any repair...if this is true...I highly suggest you keep it that way to prevent accidental and uneccesary damage
PM me and I can assist with repair/replacement
Sent from my HTC Sensation using XDA App

I was kinda hoping to fix it, but I guess I should go to HTC and ask them for an exact amount of price needed to fix this phone.
I doubt there's anymore water in the phone cause I have dried it for 3days in rice and even hair dryed it.

Has anyone manually replaced the screen?

I cracked my screen and would like some feedback on a reliable place to buy a replacement as it is out of the 3 month warranty. Thank you.

I replaced the screen in my H8. It's very hard to replace it, you have to remove back glass first and the most difficult thing is to put it back.
Sent from my FRD-L09 using XDA-Developers Legacy app

zamroc8 said:
I cracked my screen and would like some feedback on a reliable place to buy a replacement as it is out of the 3 month warranty. Thank you.
Click to expand...
Click to collapse
Watch this
Sent from my FRD-L09 using XDA Labs

zamroc8 said:
I cracked my screen and would like some feedback on a reliable place to buy a replacement as it is out of the 3 month warranty. Thank you.
Click to expand...
Click to collapse
There's a tutorial from iFixit or something like that, it needs precision and a little bit of patience, good luck

Fikul said:
I replaced the screen in my H8. It's very hard to replace it, you have to remove back glass first and the most difficult thing is to put it back.
Click to expand...
Click to collapse
That's awesome hardware repair skills.

Thanks!

zamroc8 said:
Thanks!
Click to expand...
Click to collapse
You are welcome , probably u should have made a video while u strip the phone into parts and also the assembling part.

I have broken the screen of mine. What is a prudent way to go about fixing it? Should I contact Huawei and ask for repair, or should I purchase a replacement display and try fixing it myself?
If Huawei offers repair, what is the cost? I have not registered the phone or purchased a warrantee.
If I go DIY route, where should I get a replacement? eBay?
Thanks in advance. It is the first time ever I cracked a smartphone display. It was my fault but still a bummer. Ugh.

lopri said:
I have broken the screen of mine. What is a prudent way to go about fixing it? Should I contact Huawei and ask for repair, or should I purchase a replacement display and try fixing it myself?
If Huawei offers repair, what is the cost? I have not registered the phone or purchased a warrantee.
If I go DIY route, where should I get a replacement? eBay?
Thanks in advance. It is the first time ever I cracked a smartphone display. It was my fault but still a bummer. Ugh.
Click to expand...
Click to collapse
I hope contacting service center might get ur display replaced an original one.

If you contact Service center you definitely get a genuine parts, but price will be higher.
You can replace it by yourself if you don't have crooked hands..

lopri said:
I have broken the screen of mine. What is a prudent way to go about fixing it? Should I contact Huawei and ask for repair, or should I purchase a replacement display and try fixing it myself?
If Huawei offers repair, what is the cost? I have not registered the phone or purchased a warrantee.
If I go DIY route, where should I get a replacement? eBay?
Thanks in advance. It is the first time ever I cracked a smartphone display. It was my fault but still a bummer. Ugh.
Click to expand...
Click to collapse
If you're not experienced with replacing parts in phones, just send it to customer service

netvorCZEK said:
If you contact Service center you definitely get a genuine parts, but price will be higher.
You can replace it by yourself if you don't have crooked hands..
Click to expand...
Click to collapse
Thanks for pointing which i dint. Price will be pretty much for genuine parts

Screen damaged / chipped

Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*

Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.

B3311 said:
Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.
Click to expand...
Click to collapse
Now I will send it for repair

looks like to me this is not the screen maybe but the a thin polymer bezel that holds the screen in the frame?
cheers

If you didn't notice something like that in 4 weeks then it must've not been there when the phone came so it's probably your fault. They tend to want to replace the screen in cases like this and ask for a ton of $$$, so imo you should keep it like that if they say that.

refedit said:
Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*
Click to expand...
Click to collapse
That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.

insomnia77 said:
That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.
Click to expand...
Click to collapse
Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.

Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.

Bradl79 said:
Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.
Click to expand...
Click to collapse
I bought the screen protection plan. But as insomnia77 said and I agree, it's not the screen that's damaged. It's the housing. Must be production problem.

Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?

djsubterrain said:
Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?
Click to expand...
Click to collapse
Lol. No I didn't drop the phone once so far.
And yes, I was applying a new screen protector, after using tempered glass but didn't like it because of the bad accuracy of FP. Luckely I replaced the screen protector so I could notice the damage.

refedit said:
Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.
Click to expand...
Click to collapse
Oh that's good. Hopefully they replace it promptly. Keep us in the loop.

UPDATE
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.

refedit said:
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.
Click to expand...
Click to collapse
If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.

insomnia77 said:
If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.
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Click to collapse
Thank you. Will follow your advice! :highfive: