Moto G XT1032 will not boot or connect to PC - Moto G Q&A, Help & Troubleshooting

I dropped my Moto G – annoyingly only a few months after I'd replaced the battery. Now it won't boot up.
If I plug it into a charger, the 'battery charged' icon flashes on and off alternately with the LED light.
If I connect it to my Windows 10 PC, I repeatedly get the notification message "USB device not recognized: The last USB device you connected to the computer malfunctioned and Windows does not recognize it."
If I press Volume Down when the phone is connected to the charger, it will enter the Fastboot Flash Mode screen, but if I select Recovery or Normal Powerup nothing happens – it just goes back to the flashing 'battery charged' icon. I haven't tried the other options.
If I press Volume Down when the phone is connected to the PC, it enters the Fastboot Flash Mode screen, and this time there are no Windows USB errors. From a command prompt, fastboot devices recognizes the Moto G. So I think there may be hope!
How should I proceed from here? I can use fastboot but not adb. I'd be very grateful for any help.

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What PC/OS are you using? Try a different one if you can. Does it also turn itself on if you just plug it into a charger when in fastboot mode?
(You can't enter fastboot while the phone is plugged in, you need to unplug it, then start it in fastboot mode, and then connect it to your pc)
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