Hello all,
(This is might be slightly long but I need to mention the full context..)
About two months ago, my rear camera stopped focusing on object further away with a min of 30 cm after a slight knock to the top edge, no harm or real damage done. I looked around and found this was a common problem and best thing to do is to send it to the warranty expecting a quick fix.
This is where the problem started, I sent it to the country I bought it from as it turns that my local huawei store doesn't accept any device from a foreign country. Few days after it was taken inside they notified me to send for someone to take it from the office/store. My friend went and received it and quickly checked if the camera got fixed and yes, it was back to normal.
Before I sent the phone in the first place I had a hard factory reset to make everything easier for the operator if he needed to do something, so all the fingerprint configs and such were not just used.
I came to that country to visit and take the phone back, once I opened the box again, I found a slight scratch, a small metallic bar missing around ~1 cm on that same region and a tiny hole on the right side edge of phone that is supposed to be covered under that bar (the type of holes done by the small bits screwdrivers). It seems that the technician open the phone from that angle via that hole to remove the upper face (the screen and such) to fix the camera motor or whatever was wrong in the first place. I decided to go talk to them only to find out that my fingerprint sensor is completely lost is not capable of following/detecting any finger print. I assumed that the circuit is connect or that there's power because there's vibration when I try to set up a new print however the sensing mechanism is either destroyed or altered after that camera fix (it makes sense since they should be right next to each other..)
I went to that same warranty office yesterday and now they won't fix the sensor because of that physical damage done by their technician and their defense was "whoever picked it up the first time should have noticed everything before leaving that store door". I was/am livid and cannot think straight since then.
I can supply some photos of the phone to help picture the situation.
tl;dr: I sent my phone to fix camera to the huawei warranty office, they fixed the camera but the technician did some damage while opening the phone and made the fingerprint sensor not functional in the process, now they won't take it back because of that damage and now the warranty is void.
I am asking for ideas or something to do to move ahead, I am wondering if this scenario is legit in the eyes of other folks and if I should try hard contacting huawei's global warranty and report this whole thing on a bigger scale.
Thanks!
Related
Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
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Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.
I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.
I read somewhere that this is caused by a dust particle inside the camera lenses.
So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it :silly:
So, yes, any opinions would be welcome.
Thanks guys
p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it
I wouldn't advise you to open the device up yourself.. You will surely loose warranty if you mess up.
If you think it's a hardware issue then Flash the factory images from Google to return to stock
, reset the tamper flag, lock the bootloader and send it in..
Sent from my Nexus 5 using Tapatalk
alxg49 said:
So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.
I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.
I read somewhere that this is caused by a dust particle inside the camera lenses.
So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it :silly:
So, yes, any opinions would be welcome.
Thanks guys
p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it
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Click to collapse
Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.
A bit of googling did reveal others with the same issue...
I have tried a can of compressed air, tapping phone...No joy, it's still there...
I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!
RMA, warranty...are looming...any other ideas peeps?
Cheers
Win$t said:
Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.
A bit of googling did reveal others with the same issue...
I have tried a can of compressed air, tapping phone...No joy, it's still there...
I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!
RMA, warranty...are looming...any other ideas peeps?
Cheers
Click to expand...
Click to collapse
I tried the tapping trick too - did not work for me either
I'm still contemplating over the idea of reverting to stock, locking the bootloader and sending in my faulty unit. It would probably take a couple of weeks and I don't want to part ways with my N5 for so long. But living with that nasty blemish on my camera is equally frustrating
I'm going to try this.
https://www.youtube.com/watch?v=vioySXQv5Gs&index=141&list=WL
I had this issue a few months back; the image you posted looks identical to the issue I had.
Google covered it under warranty and sent me a new device. They asked me to do a full factory reset to confirm it wasn't software related. The process was pretty smooth: if they do send you a new device, you just send your N5 back once it comes so you're not stuck without a phone for a while or anything. They do put a hold on your credit card for the price of the phone until they get your phone, though.
I had it rooted and everything prior to sending it in, but I unrooted/reset the tamper flag before sending it in (and did a factory reset obviously).
I have the same problem but with Nexus 5x. Not 100% sure was the dark spot in the middle at the beginning or not. Now the device is about a week old.
Not really a question really but just wanted to let people know that my S6 exhibited some rather intermittent and odd behaviour with the touch screen so if anyone see's these issues definitely ask for a replacement (where possible)
1) Pull down quick settings would work for a couple of swipes then it would take at least 5 goes to get it to work
2) When using the keyboard keys would seem to stick and then register a few characters at once
3) It would take sometimes at least 4 touches to register a single letter
4) Getting into the app drawer was intermittent.
But THE MOST IMPORTANT ONE was the fact it would register next to ZERO touches when laying on a flat surface.
My replacement is like night and day and the difference is quite startling so if anyone has any issues like I had try and see if you can get a replacement (I am very happy I tried and did)
If anyone wants to know I tried a factory reset and flashed the original firmware back using Samsung Switch and this made zero difference.
Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...
I have the same problem as the OP. Basically, since I got it, my touch screen on my S6 edge is intermittent. It seems much worse lately. It went from registering most of the time to not registering touch most of the time.
Samsung has asked for me to send it in. They said if it has evidence of water damage or drops then I may have to pay for a repair. It has minor scuffs and no evidence of damage to the glass and I have no knowledge of water damage but the prospect of sending it in makes me squeemish. What are the chances they claim the minor drops that caused the scuffs caused it to break?
Has anyone had experience with this? Should I try to repair on my own or send it in? I don't want it to get there and have them ask for money to repair a simple problem like a loose motherboard attachment to the LCD cable. I have also repaired water damaged devices before with alcohol (though I really don't think it ever had water damage).
Update: I sent the device to Samsung who seems to have replaced the touchscreen. I'm relieved, I was worried they might claim I did something to it to get out of repairing it:
*07/03/2015//16:38:53//0001773863//Web Chat//ASC*
Replaced Battery Cover.
*07/03/2015//16:38:50//0001773863//Web Chat//ASC*
7/3/2015 3:38 PM: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Cosmetic
*07/03/2015//09:56:56//0001773863//Web Chat//ASC*
7/3/2015 8:55 AM: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*07/03/2015//09:56:56//0001773863//Web Chat//ASC*
7/3/2015 8:55 AM: Accessory: Sim Card Tray
I'm not sure why it says "Replaced Cosmetic" though. There weren't any scratches on "LCD" (I'm assuming this is referring to the LCD and digitizer). There were nicks on the bezel...maybe they replaced it too?
I'll try and update when I get it back.
has anyone experienced this before
i know i have my phone number showing so i would appreciate it f you would ignore and not call or txt the number shown in the video it is a work number of mine ... i do not poses the knowledge to edit the number out sorry
and it is a private video on my youtube account so only you guys can view it
Earlier today (4/4/16) i was confronted by my dad about not picking up my phone so i checked noticed 1 missed call and a txt message. time went by i decided to call a family member and the call would not connect, tried customer service (metropcs) from the phone again phone call would not connect. so i decided to call metropcs to see if m account was in good standing or if they were having some service failures in my part of town. It comes down to checking the device i picked it up rapidly and heard a rattle from the rear of the phone so i removed my sd card and sim and shook it again and heard that same rattle. That is when i decided i would record ths rattle and post it to see if anyone knows why this is happening ( i cannot open the phone because i just received the phone from amazon less then 2 weeks ago. i still have warranty)
should i be concerned my replacement phone will do the same ?????
id imagine you guys would not troll the phone number i have in the video. that is because it is my work number.
thanks in advance
https://youtu.be/L7h_vC2Jqeg
ghostv7142 said:
has anyone experienced this before
i know i have my phone number showing so i would appreciate it f you would ignore and not call or txt the number shown in the video it is a work number of mine ... i do not poses the knowledge to edit the number out sorry
and it is a private video on my youtube account so only you guys can view it
Earlier today (4/4/16) i was confronted by my dad about not picking up my phone so i checked noticed 1 missed call and a txt message. time went by i decided to call a family member and the call would not connect, tried customer service (metropcs) from the phone again phone call would not connect. so i decided to call metropcs to see if m account was in good standing or if they were having some service failures in my part of town. It comes down to checking the device i picked it up rapidly and heard a rattle from the rear of the phone so i removed my sd card and sim and shook it again and heard that same rattle. That is when i decided i would record ths rattle and post it to see if anyone knows why this is happening ( i cannot open the phone because i just received the phone from amazon less then 2 weeks ago. i still have warranty)
should i be concerned my replacement phone will do the same ?????
id imagine you guys would not troll the phone number i have in the video. that is because it is my work number.
thanks in advance
https://youtu.be/L7h_vC2Jqeg
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Click to collapse
Mine does the same thing something rattles around inside around the camera/ SIM/ fingerprint scanner area. It's done it since I got it first I thought it was a button, then I thought maybe it was the spring mechanism inside SIM slot 2 so I put a dead SIM card in that I had laying around but it still does it even with that in. I aIso have a microSD card installed so it's not that either.
droidboy29 said:
Mine does the same thing something rattles around inside around the camera/ SIM/ fingerprint scanner area. It's done it since I got it first I thought it was a button, then I thought maybe it was the spring mechanism inside SIM slot 2 so I put a dead SIM card in that I had laying around but it still does it even with that in. I aIso have a microSD card installed so it's not that either.
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Click to collapse
Yea I have the same thing I don't want to open it as I already requested for a new phone from Amazon so I'll just replace it but if your brave enough to open it... Lol no I couldn't ask that but I want to know what it is and if it is cause any issues
ghostv7142 said:
Yea I have the same thing I don't want to open it as I already requested for a new phone from Amazon so I'll just replace it but if your brave enough to open it... Lol no I couldn't ask that but I want to know what it is and if it is cause any issues
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Click to collapse
Na it's still under the manufacturers 1 year warranty or else I would. Plus I'm pretty sure I'm going to be selling it soon. Sadly I love the phone, best phone I ever had but it's been out 6 months now and doesn't have any attention from developers. I need ROMs ,kernels and mods to flash. That's why I buy Android phones. I bought this one thinking with the price and this thing having the hardware specs it does that developers would be flocking to this phone. So it looks like I'm going to be heading to Nexus land because one thing I learned from this phone is that I can't own a phone without a fingerprint scanner again lol I love that thing.
My assumption is that the rattling is from the camera sensor being shaken around. The Pure XL (and its many other named "variants") have OIS capabilities for the camera, where the image sensor can move/tilt a tiny bit to compensate for small movements when taking a picture/video, which will not result in a blurry product.
I'm not sure if it is supported in other camera apps, but it's automatic in the stock camera app when you focus on something when taking a picture, but for video you have to turn it on in the settings (Gear>Anti-shaking).
If you turn the phone over so that the rear camera faces towards you, focus the rear camera on your face with the dedicated shutter button, and move the phone around slightly, you can see the sensor tilting to track your face.
On a side note, not sure if you guys have this problem, but when I don't use my Pure XL's camera for a bit of time (and don't have the stock camera app in my recent apps), it takes a really long time for it to automatically focus when I open the app, but if I shake it around, it will start focusing right away.
Short Circuit said:
My assumption is that the rattling is from the camera sensor being shaken around. The Pure XL (and its many other named "variants") have OIS capabilities for the camera, where the image sensor can move/tilt a tiny bit to compensate for small movements when taking a picture/video, which will not result in a blurry product.
I'm not sure if it is supported in other camera apps, but it's automatic in the stock camera app when you focus on something when taking a picture, but for video you have to turn it on in the settings (Gear>Anti-shaking).
If you turn the phone over so that the rear camera faces towards you, focus the rear camera on your face with the dedicated shutter button, and move the phone around slightly, you can see the sensor tilting to track your face.
On a side note, not sure if you guys have this problem, but when I don't use my Pure XL's camera for a bit of time (and don't have the stock camera app in my recent apps), it takes a really long time for it to automatically focus when I open the app, but if I shake it around, it will start focusing right away.
Click to expand...
Click to collapse
That's funny I just literally found out it was the camera eye or whatever you call it under the lense I was just messing around with the camera and saw it move.
Hi
I got my phone on the early release date and it's been great until this morning when my camera has started to play up. The image quality has gone all blury and won't focus unless it's about 2 inches from the screen ? Anyone else had this and any help ?
If you tap the top of the phone when trying to take a photo does it do anything? Maybe the auto focus is faulty?
The camera module is broken.
This problem are very common, either on s7, s7 Edge. It do happens to other branded smartphone as well.
The only way of fixing this is by sending in to warranty for camera replacement. should be done within an hours.
Samsung promises and hold responsibility for providing complete warranty. Any imperfection after warranty process, User have the rights to further issues the problem.
Example scratches during warranty process.
This is very sad.
I have same problem. Im hoping the problem goes away.
Happen to another S model phone before. The camera broke.
The guy had to send it back in to samsung for repairs.
But if you got it from a carrier then you should be able to exchange it with them.
This is a failure of the ois mechanism. Replacement is the only route.
Sent from my SM-T810 using Tapatalk
No problem here so far and I to have had the phone early
Maybe it's a feature to take pictures of unreleased devices. Mr Blurrycam.
I had this turned phone off and on then was ok again happened a few times mind thinking software issue