Hello,
My mix 2s seems to have developed something that I would describe as unglued glass on camera?
Basically, it looks like the glass that covers camera had come off, or something has happened to it.
It's worth noting that my phone is indeed always in case, never fallen or been water damaged.
Does anyone know what this could be and if it can be fixed? It appears that it does come off at the edges, which is not a major problem, however there's also some unclarity at the lens area and I am concerned it might affect the photo quality.
Here's the photo of the detail - sorry, I could only do it with a coworker's phone and the light is not ideal, but I think it's visible enough.
EDIT: It appears to be a common fault :/ http://en.miui.com/thread-4326158-1-1.html
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damn hot not, i have a tempered glass protector nbut if this is a common problem thats not good
Indeed - it appears to just come off eventually for some models. See the thread I linked.
Anyone else experiencing this? I've purchased the phone in July 2018.
eVen123 said:
Indeed - it appears to just come off eventually for some models. See the thread I linked.
Anyone else experiencing this? I've purchased the phone in July 2018.
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I am experiencing this.... ~two weeks after I purchased the phone back in June or July as well. Like yours mine wasn't physically damaged or forced in any way, always wore the plastic case that was in the box(until it broke at the edges LOL)
Contact the seller you got the phone from and attempt a warranty repair if no:
some users recommend changing the glass, I DON'T. Lens flare and other artifacts appearing is 80% sure. Take this action only when photo quality comes down drastically.
pi4a7a said:
I am experiencing this.... ~two weeks after I purchased the phone back in June or July as well. Like yours mine wasn't physically damaged or forced in any way, always wore the plastic case that was in the box(until it broke at the edges LOL)
Contact the seller you got the phone from and attempt a warranty repair if no:
some users recommend changing the glass, I DON'T. Lens flare and other artifacts appearing is 80% sure. Take this action only when photo quality comes down drastically.
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Yes, I will try to go through with warranty, although my phone is unlocked, and rooted. But this is not really a software issue, rather a completely hardware issue. I wonder if that will be a problem.
Related
It appears to be a very common problem that the black paint on the Captivate's ear-piece has a tendency to scratch off VERY easily.
I am curious as to know how many people actually got fed up with trying to repair this awful blemish; and decided to just scratch all the paint off to make it look better.
Personally I removed the black paint completely and kind of like the silver that remains.
What are your thoughts?
What? I've never heard anyone mention this. My paint is fine.
first I've heard of this, and mine is just fine as well.
The paint literally flaked off of mine just by rubbing my thumb on it.
No issues here, maybe you got a defective model?
Sent from my SAMSUNG-SGH-I897 using XDA App
This is bizarre I've never heard of this happening lol
If my model is defective, I don't think they would ever replace it because it's physical damage.
no problem here either,,if they sound good your good to go
No issues for me, trim your ear hairs.............
Sqdnguns said:
No issues for me, trim your ear hairs.............
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I actually don't talk on the device very often, I'm more so a texter
Anyway, it was more from putting the phone in and out of my pocket:
Here is a picture I just took:
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Mine is fine and i carry it in my pocket with no case. I would think that the piece would be annodized and not painted. Probably got one with a bad grille. If you complain enough they may replace it - hard to say.
In all honesty, it literally started as a small chip in the "paint"; I touched that up with a sharpie.
Next day I had another chip, I rubbed it with my thumb and more came off - at that moment I decided to just rub the rest off and it just flaked away into dust.
Never thought of it....My phone is a tool not a piece of jewelery. Scratches and blemishes don;t bother me. I don;t use a s case and carry it in my pocket with keys and crap. I do use a screen protector though. As far as paint goes...Meh..not worth worrying about of "fixing"
hello everybody, my phone fell down on monday and the body got scratched, as i can see from the pictures posted here, i think i could replace it because of the mao failure issue, do you think it´s worth a try ? the phone is 3 weeks old
here are some pictures of it
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If you're getting scratches that AREN'T due to the fall, then you should be able to return it. HTC has said that anyone with issues with it can return their device. Despite the damage that the fall caused, the MAO coating is faulty, and you should be good to go.
well i only had 2 scratches from the mao issues, that´s why i´m asking if it looks different from mao failure or does it look like real scratches ?
Those pics are way too blurry to take a guess.
What you dropped it on? Rocks, pavement, wooden front porch? The chips or flakes of MAO come off pretty clean, I guess if HTC gets a phone that has clearly visible scratches next to a "chip" they could decline free repair, because those scratches are a pretty sure fire way to tell.
Circumstancial
It depends. If you're going to take it back to a retailer, it'll be a coin toss. Due to Loss Prevention policies implemented by many retailers, they've become more and more stringent on exchanges. If you're willing to send it to HTC, I'm sure they'll send you a new/refurbished one since they've acknowledged the MAO issue.
Couldn't hurt to try.
But still it depends much on the way you dropped it (and on what). Mine fell from my pocket the other day and didn't get as scratched as one would have expected.
But I'm one of them with "a lucky phone" that doesn't have the flaw coating issue
If you put some good effort into it - you will most likely get it repaired.
i have been at the retailer´s store and showed them the "coating issues", they asked if i have my bill and everything with me (i didn´t because i just wanted to check if it is possible) and they said i should come back with everything and then i will get a new phone
edit: i have to unroot/relock bootloader if i´m returning it right?
Recommended
It's recommended that you wipe your phone to get rid of any personal information but most retailers won't check to see if the phone is rooted. As long as you are still at the stock ROM, then the sales associate may or may not have the ability to tell you have rooted it but they will most likely not care.
Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?
NoFanboy said:
Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?
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Someone else mentioned this happening. HTC offered to fix the phone which meant the owner would be without the device for ~10 days. You may look into seeing if VZW will swap it out.
NoFanboy said:
Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?
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Yes the post title was "HTC is a joke" I believe. discussion surrounded the rma process.
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NoFanboy said:
Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?
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Slickwraps sells lens protectors, but that's probably a moot point since it's already scratched. However, buying some protection might help prevent further damage.
Just this afternoon I discovered that my Z3 has spots in its pictures. What do you guys make of this? I think it is dust or some other sort of particles. Not sure what I should do..
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Had 1 big spot on my pictures too ,it showed up one week after i bought the device at the top of the screen. Then it moved to the middle and now it's gone.
I think that it's dust.
Had the same problem.
I tried everything including blasting the phone from every possible hole with compressed air. Nothing worked so I contacted the local authorized repair center. After a week. the called me and told me that the phone is fixed. When I asked them what was the issue, they told me that the camera module was replaced. I'm taking this information with a grain of salt,because I have had a similar problem with my CybersShot - the problem was a spec of dust on the sensor.
I was a little spectral about the waterproofing so when I got the phone i tried the pressure test and it was OK. Since then I have tried it in a pool and it's OK.
Here you can see my photos with the spot - http://forum.xda-developers.com/z3/help/dark-spot-photos-t2986834
Let me know if you have any questions and hope you get it fixed soon.
Same problem here!
shtepsel said:
Had the same problem.
<shortened>
Let me know if you have any questions and hope you get it fixed soon.
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Looks near identical. I'll bring it to the store soon to get it fixed, but that has to wait a couple of weeks.
Cannot imagine that they will refuse to fix it under warranty, the thing is supposed to be dustproof after all. Hopefully they can fix my rattle as well at the same time..
The strange thing for me was that the camera module is covered by an additional foam, meaning that dust particles should not enter the camera lens and it's surroundings . That's the reason why I was not able to blast the dust with air.
You can see what I'm talking about on the right pic -
Well, mine has been open for repairs. Maybe that's part of the cause..
same here
Palava said:
Well, mine has been open for repairs. Maybe that's part of the cause..
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Just saw the exact same spots on my phone, which led me here.
Hmm hope the store does something good. Mine has also been through a replace because of a broken front screen.
HarborgT said:
Just saw the exact same spots on my phone, which led me here.
Hmm hope the store does something good. Mine has also been through a replace because of a broken front screen.
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Perhaps you have a different sensor, or motherboard, now. But that's definiately dust on the sensor.
Well sort of good news, mine got repaired. It took 6 weeks and two attempts. Allthough the first camera module swap was succesfull, I received my phone damaged and making a rattle sound.
I'm hoping this time the rattle won't return, because they did a beautiful job fixing the phone. The tolerances are better than when I got it new..
One thing to look out for is the Camera Lens manages to get marks on the camera just from being in my pocket.
My lens still looks sharp. No furthers issues to report after my repairs.
Salaminator said:
One thing to look out for is the Camera Lens manages to get marks on the camera just from being in my pocket.
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Tell me about it, mine is less than a month old and is scratched.
Just received my Pro and have an issue with the seal around the screen. There is some pieces sticking out and near the grill in the second pic you can see that the distance from the grill to the screen isn't consistent. Concerned about water and dust.
Anyone else have this issue?
I've contact 1+ and they want me to send the phone back for them to look at it and decide if it deservers replacement. They said it could take 7-10 days, 12gb/256gb models are 9 days out right now so I figure it will be longer. I can't be without a phone for 2 weeks basically. They can't cross ship even if I put down a deposit for the second phone.
Any suggestions?
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Sent from my ONEPLUS A6013 using Tapatalk
Ichibahn SLC said:
Just received my Pro and have an issue with the seal around the screen. There is some pieces sticking out and near the grill in the second pic you can see that the distance from the grill to the screen isn't consistent. Concerned about water and dust.
Anyone else have this issue?
I've contact 1+ and they want me to send the phone back for them to look at it and decide if it deservers replacement. They said it could take 7-10 days, 12gb/256gb models are 9 days out right now so I figure it will be longer. I can't be without a phone for 2 weeks basically. They can't cross ship even if I put down a deposit for the second phone.
Any suggestions? View attachment 4763269View attachment 4763270
Sent from my ONEPLUS A6013 using Tapatalk
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Dude go see my post I just made in this forum. Run away, 90 hz isn't worth this.
Is this something you just noticed or is this something you typically inspect for with you get your phone(s)?
No issues on mine. Did you drop your phone OP? Is that even a oneplus 7 pro?
Yes it is and I just barely took it out of the box when I took the pic.
Sent from my ONEPLUS A6013 using Tapatalk
I just got back from exchanging mine. I didn't have a seal issue but my issue was the screen colors started to appear washed out after about 3 days of use. At first I thought it was maybe a setting or something until I rebooted into fastboot and recovery. The white text also appeared washed out on there. It was definitely a hardware issue. The screen eventually became an all yellow tint and was completely unresponsive to any touch input. I'm hoping it was just a lemon and I have better luck with my new one.
My device also is flawless on both sides. Great build quality as always when buying a Oneplus.
But yours definitely looks kind of odd and personally it would totally freak me out.