OnePlus seal issue - OnePlus 7 Pro Questions & Answers

Just received my Pro and have an issue with the seal around the screen. There is some pieces sticking out and near the grill in the second pic you can see that the distance from the grill to the screen isn't consistent. Concerned about water and dust.
Anyone else have this issue?
I've contact 1+ and they want me to send the phone back for them to look at it and decide if it deservers replacement. They said it could take 7-10 days, 12gb/256gb models are 9 days out right now so I figure it will be longer. I can't be without a phone for 2 weeks basically. They can't cross ship even if I put down a deposit for the second phone.
Any suggestions?
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Ichibahn SLC said:
Just received my Pro and have an issue with the seal around the screen. There is some pieces sticking out and near the grill in the second pic you can see that the distance from the grill to the screen isn't consistent. Concerned about water and dust.
Anyone else have this issue?
I've contact 1+ and they want me to send the phone back for them to look at it and decide if it deservers replacement. They said it could take 7-10 days, 12gb/256gb models are 9 days out right now so I figure it will be longer. I can't be without a phone for 2 weeks basically. They can't cross ship even if I put down a deposit for the second phone.
Any suggestions? View attachment 4763269View attachment 4763270
Sent from my ONEPLUS A6013 using Tapatalk
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Dude go see my post I just made in this forum. Run away, 90 hz isn't worth this.

Is this something you just noticed or is this something you typically inspect for with you get your phone(s)?

No issues on mine. Did you drop your phone OP? Is that even a oneplus 7 pro?

Yes it is and I just barely took it out of the box when I took the pic.
Sent from my ONEPLUS A6013 using Tapatalk

I just got back from exchanging mine. I didn't have a seal issue but my issue was the screen colors started to appear washed out after about 3 days of use. At first I thought it was maybe a setting or something until I rebooted into fastboot and recovery. The white text also appeared washed out on there. It was definitely a hardware issue. The screen eventually became an all yellow tint and was completely unresponsive to any touch input. I'm hoping it was just a lemon and I have better luck with my new one.

My device also is flawless on both sides. Great build quality as always when buying a Oneplus.
But yours definitely looks kind of odd and personally it would totally freak me out.

Related

[Q] strange issue with screen

Me and my wife both have the htc 8x for tmobile and about 10 minutes ago her screen literally exploded... I am just wondering if this is a common issue or what needs to be done. I know how to replace the screen and what not but this is really confusing me. And she was laying on the bed with it sitting on her chest not plugged in or anything. It looks as if someone hit it with a hammer or it fell square on a rock. Any input is appreciated.
This is the first I have ever heard about something like that happening to this device, but it sounds like a manufacturing defect. I'd try and get it replaced under warranty.
Semi-related, but someone else on the Verizon forums has his Gorilla Glass phone spontaneously explode as well. When he contacted Corning, they wanted him to send it in so they could investigate. https://community.verizonwireless.com/thread/772042?start=6
Yeah it was weird... She was about 10 feet or so away and it madt an audible pop. It blew glass all over her. We were able to put the bigger pieces back on and tape it over but still... The phone was new in box like 2 weeks ago.
doomthreed said:
Yeah it was weird... She was about 10 feet or so away and it madt an audible pop. It blew glass all over her. We were able to put the bigger pieces back on and tape it over but still... The phone was new in box like 2 weeks ago.
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I'm not trying to question your account because it is definitely bad either way. But I am confused regarding the first post that says she had it on her chest on the bed, and your latest post saying she was 10 feet away? Trying to visualize what happened.
jayinatlanta said:
I'm not trying to question your account because it is definitely bad either way. But I am confused regarding the first post that says she had it on her chest on the bed, and your latest post saying she was 10 feet away? Trying to visualize what happened.
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lol no i was 10 feet away..... i was at the computer across the room.
Mine has a weird screen issue also, the screen also flickers after being on for a few hours.
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Screen pealing?

I'm wondering if anyone else has noticed their screen peeling off in one of the corners. The top sheet of glass is separating from the black/blue metal underneath making it look like a screen protector bubble. Rather than being in the middle though, it's on the top left corner, and appears to be getting worse. I tried pushing it back down and that did nothing to help, and appeared to make it worse. So I stopped touching it, but it has spread to the LED light and it's about 2/3 of the way down to the screen.
I'm just wondering if anyone else has had that problem and if anyone has any suggestions? I'm just a couple of weeks outside my warranty. I didn't drop it on that corner either. Verizon basically said they would do nothing because it's not 'an official bulletin' but Samsung said they would fix it, but it would be gone for about 12-14 business days. Verizon said they wouldn't do a loaner phone, but the guy told me off the record, they do have a 14 day return policy. But then there is a restocking fee.
Any suggestions? Anyone else have this issue?
Yes this had happened to me after having their phone for like 2 months I called Verizon's stupid ass they blamed me saying it was my fault and that I have to pay for an insurance replacement that it was not a manufacturer defect which it was I was so very angry I will never buy a Samsung piece of **** again because now I'm stuck with a ****ty ass phone that I can't even root it's been out for a year now still no root but the Verizon Note 7 has already been rooted what the f***
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That's exactly what is happening to my wife phone right now, I emailed samsung and they answered me saying that it seems to be a screen protector problem and that I should remove the screen protector to check if that solve the problem and to contact them back if the problem persist, I'm attaching some pics to show my screen
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Mine did this too. I had verizon replace it.
I run a repair shop and have seen this on multiple devices
Happened to me with att device though. Took it to a device support center for another problem and they were going to replace but because I had that same thing. They told me it was abuse on my end. Literally took the phone out the case and showed them a mint condition phone minus that crap. Told me I could pay the $99 deductible and haven't it sent in. Told them I wasn't paying sh*t cause my phone was under warranty. They wanted to play games so I played back and got what I wanted and more

Black specks on back of silk white

I received my OP6 silk white yesterday and there are a number of small black specks across the back that won't come off- it looks like a bit of dirt or something that's got trapped in the process of making the back or something. Has anyone else faced this issue? Trying to decide whether to get a replacement as even though they're small it drives me mad knowing they're there!
Get it replaced
utkarsh102 said:
Get it replaced
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Everyone I've shown it to says I'm being ridiculous as they're probably less than a mm each. I suppose I don't exactly sit around staring at the back of my phone.
C1emen7s said:
Everyone I've shown it to says I'm being ridiculous as they're probably less than a mm each. I suppose I don't exactly sit around staring at the back of my phone.
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Be ridiculous. Its your phone. Own it. My first op6 had a small crack on the top near the notch and everyone said the same thing. But I still got it replaced.
utkarsh102 said:
Be ridiculous. Its your phone. Own it. My first op6 had a small crack on the top near the notch and everyone said the same thing. But I still got it replaced.
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It's basically the same as this. The black speck in that photo to the left of the camera is what I have on mine, but mine is to the right of the camera and another further down.
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C1emen7s said:
It's basically the same as this. The black speck in that photo to the left of the camera is what I have on mine, but mine is to the right of the camera and another further down.
View attachment 4556433
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Attachment doesn't seem to be working but it's the first photo of the silk white on this link here: https://www.androidcentral.com/which-color-oneplus-6-should-you-buy
C1emen7s said:
It's basically the same as this. The black speck in that photo to the left of the camera is what I have on mine, but mine is to the right of the camera and another further down.
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I would say get jt replaced while you can. But be ready to face the same issue with the replacement if it has that.

Splotches under? camera glass

Hello,
My mix 2s seems to have developed something that I would describe as unglued glass on camera?
Basically, it looks like the glass that covers camera had come off, or something has happened to it.
It's worth noting that my phone is indeed always in case, never fallen or been water damaged.
Does anyone know what this could be and if it can be fixed? It appears that it does come off at the edges, which is not a major problem, however there's also some unclarity at the lens area and I am concerned it might affect the photo quality.
Here's the photo of the detail - sorry, I could only do it with a coworker's phone and the light is not ideal, but I think it's visible enough.
EDIT: It appears to be a common fault :/ http://en.miui.com/thread-4326158-1-1.html
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damn hot not, i have a tempered glass protector nbut if this is a common problem thats not good
Indeed - it appears to just come off eventually for some models. See the thread I linked.
Anyone else experiencing this? I've purchased the phone in July 2018.
eVen123 said:
Indeed - it appears to just come off eventually for some models. See the thread I linked.
Anyone else experiencing this? I've purchased the phone in July 2018.
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I am experiencing this.... ~two weeks after I purchased the phone back in June or July as well. Like yours mine wasn't physically damaged or forced in any way, always wore the plastic case that was in the box(until it broke at the edges LOL)
Contact the seller you got the phone from and attempt a warranty repair if no:
some users recommend changing the glass, I DON'T. Lens flare and other artifacts appearing is 80% sure. Take this action only when photo quality comes down drastically.
pi4a7a said:
I am experiencing this.... ~two weeks after I purchased the phone back in June or July as well. Like yours mine wasn't physically damaged or forced in any way, always wore the plastic case that was in the box(until it broke at the edges LOL)
Contact the seller you got the phone from and attempt a warranty repair if no:
some users recommend changing the glass, I DON'T. Lens flare and other artifacts appearing is 80% sure. Take this action only when photo quality comes down drastically.
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Yes, I will try to go through with warranty, although my phone is unlocked, and rooted. But this is not really a software issue, rather a completely hardware issue. I wonder if that will be a problem.

Inner screen protector failure.

All of the sudden this morning started peeling off from the center. There is hard bump under this spot from day 1 when you fully open the hinge. Now what? Remove completely or take it to the Samsung service center to apply new one? The whole purpose of keeping this phone because of beautiful big screen is now gone. Time to dust off my "old" Note 20 Ultra?
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That sucks.
This why I loathe these phones.
I would send it back to Samsung; don't make their mistakes yours.
Personally I'd press them for a full refund.
This technology isn't ready for prime time.
No more exploding batteries but still the Fold screens continue to fail...
carlitos66 said:
All of the sudden this morning started peeling off from the center. There is hard bump under this spot from day 1 when you fully open the hinge. Now what? Remove completely or take it to the Samsung service center to apply new one? The whole purpose of keeping this phone because of beautiful big screen is now gone. Time to dust off my "old" Note 20 Ultra?View attachment 5213601
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Just peel it off and install an aftermarket one. It is so much better than what the phone came with. That's what I did and I love it. Took me about 7 protectors til I found one I liked. I'm partial to the matte ones. The screen is resilient, i just yanked mine off. Some leave it off and have never been happier.
carlitos66 said:
All of the sudden this morning started peeling off from the center. There is hard bump under this spot from day 1 when you fully open the hinge. Now what? Remove completely or take it to the Samsung service center to apply new one? The whole purpose of keeping this phone because of beautiful big screen is now gone. Time to dust off my "old" Note 20 Ultra?View attachment 5213601
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There shouldn't be any bumps underneath. There could be some small particle lodged in there. Go to the service center, get them to repair under warranty or better yet, ask for a replacement or refund.

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