hello everybody, my phone fell down on monday and the body got scratched, as i can see from the pictures posted here, i think i could replace it because of the mao failure issue, do you think it´s worth a try ? the phone is 3 weeks old
here are some pictures of it
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If you're getting scratches that AREN'T due to the fall, then you should be able to return it. HTC has said that anyone with issues with it can return their device. Despite the damage that the fall caused, the MAO coating is faulty, and you should be good to go.
well i only had 2 scratches from the mao issues, that´s why i´m asking if it looks different from mao failure or does it look like real scratches ?
Those pics are way too blurry to take a guess.
What you dropped it on? Rocks, pavement, wooden front porch? The chips or flakes of MAO come off pretty clean, I guess if HTC gets a phone that has clearly visible scratches next to a "chip" they could decline free repair, because those scratches are a pretty sure fire way to tell.
Circumstancial
It depends. If you're going to take it back to a retailer, it'll be a coin toss. Due to Loss Prevention policies implemented by many retailers, they've become more and more stringent on exchanges. If you're willing to send it to HTC, I'm sure they'll send you a new/refurbished one since they've acknowledged the MAO issue.
Couldn't hurt to try.
But still it depends much on the way you dropped it (and on what). Mine fell from my pocket the other day and didn't get as scratched as one would have expected.
But I'm one of them with "a lucky phone" that doesn't have the flaw coating issue
If you put some good effort into it - you will most likely get it repaired.
i have been at the retailer´s store and showed them the "coating issues", they asked if i have my bill and everything with me (i didn´t because i just wanted to check if it is possible) and they said i should come back with everything and then i will get a new phone
edit: i have to unroot/relock bootloader if i´m returning it right?
Recommended
It's recommended that you wipe your phone to get rid of any personal information but most retailers won't check to see if the phone is rooted. As long as you are still at the stock ROM, then the sales associate may or may not have the ability to tell you have rooted it but they will most likely not care.
Related
Hi,
I dropped my N1 some time ago; surprisingly enough after bouncing a couple times and sliding through concrete face-down, it still worked and was in top condition, no scratches on the screen. The bottom cover was dented though, with a piece of the black plastic layer showing.
I would like to know, is there any way to get one of those covers, to replace the damaged one? Apparently it's pretty easy to remove them.
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Warranty? lol
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
I don't think the warranty is going to cover damages caused by dropping the phone. I'm also abroad (writing from Spain) so probably sending it back is not an option.
HTC UK definitely have them, whether they'd ship you one is anyone's guess.
Rusty! said:
HTC UK definitely have them, whether they'd ship you one is anyone's guess.
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Definitely worth finding out. What would be the best way to contact them? By mail? By phone? Do they have a "replacements" department that I should address to?
Just call 'em I guess, mine was replaced under warrenty by them as it wasn't the best fit from factory.
i would call them if i were you.
i just got off the phone with HTC repair support. my battery cover was stained with ink and it wouldn't come off. jokingly i asked if that was covered by warranty, he said YES!!!
they are shipping me a new one this week, for free!!!
Given that the blotches on the antenna cover seem to be caused by the lovely little neoprene pouch, it's fair that it should be covered I reckon.
Just wanted to said that I called HTC UK this morning and they said I can send my phone for repair but I'll probably get charged since the scratch is my fault. I don't think I'll do that.
It appears to be a very common problem that the black paint on the Captivate's ear-piece has a tendency to scratch off VERY easily.
I am curious as to know how many people actually got fed up with trying to repair this awful blemish; and decided to just scratch all the paint off to make it look better.
Personally I removed the black paint completely and kind of like the silver that remains.
What are your thoughts?
What? I've never heard anyone mention this. My paint is fine.
first I've heard of this, and mine is just fine as well.
The paint literally flaked off of mine just by rubbing my thumb on it.
No issues here, maybe you got a defective model?
Sent from my SAMSUNG-SGH-I897 using XDA App
This is bizarre I've never heard of this happening lol
If my model is defective, I don't think they would ever replace it because it's physical damage.
no problem here either,,if they sound good your good to go
No issues for me, trim your ear hairs.............
Sqdnguns said:
No issues for me, trim your ear hairs.............
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I actually don't talk on the device very often, I'm more so a texter
Anyway, it was more from putting the phone in and out of my pocket:
Here is a picture I just took:
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Mine is fine and i carry it in my pocket with no case. I would think that the piece would be annodized and not painted. Probably got one with a bad grille. If you complain enough they may replace it - hard to say.
In all honesty, it literally started as a small chip in the "paint"; I touched that up with a sharpie.
Next day I had another chip, I rubbed it with my thumb and more came off - at that moment I decided to just rub the rest off and it just flaked away into dust.
Never thought of it....My phone is a tool not a piece of jewelery. Scratches and blemishes don;t bother me. I don;t use a s case and carry it in my pocket with keys and crap. I do use a screen protector though. As far as paint goes...Meh..not worth worrying about of "fixing"
I'm wondering if anyone else has noticed their screen peeling off in one of the corners. The top sheet of glass is separating from the black/blue metal underneath making it look like a screen protector bubble. Rather than being in the middle though, it's on the top left corner, and appears to be getting worse. I tried pushing it back down and that did nothing to help, and appeared to make it worse. So I stopped touching it, but it has spread to the LED light and it's about 2/3 of the way down to the screen.
I'm just wondering if anyone else has had that problem and if anyone has any suggestions? I'm just a couple of weeks outside my warranty. I didn't drop it on that corner either. Verizon basically said they would do nothing because it's not 'an official bulletin' but Samsung said they would fix it, but it would be gone for about 12-14 business days. Verizon said they wouldn't do a loaner phone, but the guy told me off the record, they do have a 14 day return policy. But then there is a restocking fee.
Any suggestions? Anyone else have this issue?
Yes this had happened to me after having their phone for like 2 months I called Verizon's stupid ass they blamed me saying it was my fault and that I have to pay for an insurance replacement that it was not a manufacturer defect which it was I was so very angry I will never buy a Samsung piece of **** again because now I'm stuck with a ****ty ass phone that I can't even root it's been out for a year now still no root but the Verizon Note 7 has already been rooted what the f***
Sent from my SM-N920V using XDA-Developers mobile app
That's exactly what is happening to my wife phone right now, I emailed samsung and they answered me saying that it seems to be a screen protector problem and that I should remove the screen protector to check if that solve the problem and to contact them back if the problem persist, I'm attaching some pics to show my screen
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Sent from my SM-N920V using XDA-Developers mobile app
Mine did this too. I had verizon replace it.
I run a repair shop and have seen this on multiple devices
Happened to me with att device though. Took it to a device support center for another problem and they were going to replace but because I had that same thing. They told me it was abuse on my end. Literally took the phone out the case and showed them a mint condition phone minus that crap. Told me I could pay the $99 deductible and haven't it sent in. Told them I wasn't paying sh*t cause my phone was under warranty. They wanted to play games so I played back and got what I wanted and more
Hello,
My mix 2s seems to have developed something that I would describe as unglued glass on camera?
Basically, it looks like the glass that covers camera had come off, or something has happened to it.
It's worth noting that my phone is indeed always in case, never fallen or been water damaged.
Does anyone know what this could be and if it can be fixed? It appears that it does come off at the edges, which is not a major problem, however there's also some unclarity at the lens area and I am concerned it might affect the photo quality.
Here's the photo of the detail - sorry, I could only do it with a coworker's phone and the light is not ideal, but I think it's visible enough.
EDIT: It appears to be a common fault :/ http://en.miui.com/thread-4326158-1-1.html
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damn hot not, i have a tempered glass protector nbut if this is a common problem thats not good
Indeed - it appears to just come off eventually for some models. See the thread I linked.
Anyone else experiencing this? I've purchased the phone in July 2018.
eVen123 said:
Indeed - it appears to just come off eventually for some models. See the thread I linked.
Anyone else experiencing this? I've purchased the phone in July 2018.
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I am experiencing this.... ~two weeks after I purchased the phone back in June or July as well. Like yours mine wasn't physically damaged or forced in any way, always wore the plastic case that was in the box(until it broke at the edges LOL)
Contact the seller you got the phone from and attempt a warranty repair if no:
some users recommend changing the glass, I DON'T. Lens flare and other artifacts appearing is 80% sure. Take this action only when photo quality comes down drastically.
pi4a7a said:
I am experiencing this.... ~two weeks after I purchased the phone back in June or July as well. Like yours mine wasn't physically damaged or forced in any way, always wore the plastic case that was in the box(until it broke at the edges LOL)
Contact the seller you got the phone from and attempt a warranty repair if no:
some users recommend changing the glass, I DON'T. Lens flare and other artifacts appearing is 80% sure. Take this action only when photo quality comes down drastically.
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Yes, I will try to go through with warranty, although my phone is unlocked, and rooted. But this is not really a software issue, rather a completely hardware issue. I wonder if that will be a problem.
All of the sudden this morning started peeling off from the center. There is hard bump under this spot from day 1 when you fully open the hinge. Now what? Remove completely or take it to the Samsung service center to apply new one? The whole purpose of keeping this phone because of beautiful big screen is now gone. Time to dust off my "old" Note 20 Ultra?
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That sucks.
This why I loathe these phones.
I would send it back to Samsung; don't make their mistakes yours.
Personally I'd press them for a full refund.
This technology isn't ready for prime time.
No more exploding batteries but still the Fold screens continue to fail...
carlitos66 said:
All of the sudden this morning started peeling off from the center. There is hard bump under this spot from day 1 when you fully open the hinge. Now what? Remove completely or take it to the Samsung service center to apply new one? The whole purpose of keeping this phone because of beautiful big screen is now gone. Time to dust off my "old" Note 20 Ultra?View attachment 5213601
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Just peel it off and install an aftermarket one. It is so much better than what the phone came with. That's what I did and I love it. Took me about 7 protectors til I found one I liked. I'm partial to the matte ones. The screen is resilient, i just yanked mine off. Some leave it off and have never been happier.
carlitos66 said:
All of the sudden this morning started peeling off from the center. There is hard bump under this spot from day 1 when you fully open the hinge. Now what? Remove completely or take it to the Samsung service center to apply new one? The whole purpose of keeping this phone because of beautiful big screen is now gone. Time to dust off my "old" Note 20 Ultra?View attachment 5213601
Click to expand...
Click to collapse
There shouldn't be any bumps underneath. There could be some small particle lodged in there. Go to the service center, get them to repair under warranty or better yet, ask for a replacement or refund.