For those who have used their warrantee to get a refurbished phone, is it working better than the new one you had? OR are you still experiencing problems? If so, what kind of problems are you experiencing (random shutdowns, reboots, no 3 button recovery, etc)? Chime in!
I have been using a "refurbished " phone now for over 20 days and dont have any issues.. The only problem I was having was with the batteries overheating and that was solved when att kindly sent me a new battery free of charge.
I also dont think the phone is really refurbished.. How can they refurbish something so quickly??
I have a warranty swap also. There is just no way this thing was a refurb I completely agree. No marks on any part of it and screen is perfect covered in original plastic. Refurbs will take a few more months to show up I think. My warranty swap doesn't freeze on me anymore but gps can't really lock still..
three button works fine btw
thanks for the replies guys. this eases my mind. my phone has randomly shut off on me. i dont want to risk setting an alarm for work/school and not being able to wake up because the phone turned off.
anyone else w/ refurbished phones?
Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.
88EVGAFTW said:
Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.
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please chime back in and let us know how the new phone is. let me know if it looks brand new
bump......
Hey guys I needed your help with deciding if I want to give the 12.2 another chance. I bought a tab pro 12.2 Wifi, and it worked great for a 8-9 months. While it was working I loved it. Then I had the battery drain issues all the way to the point it wouldn't turn on. Did a factory reset/tried all the tricks to get it to turn back on as well to no avail.To make a long story short I bought a new charging port(wouldnt turn on),then bought a new battery(turned on up to 60% and eventually ran out and died again). Still have the stock charger so thats not the cause either. I wanted to know if this was just a faulty model I purchased and its the exception and not the norm. Any longtime users willing to chime in with their experience and convince me to drop $600+ again.
I've had mine since 9 may 2014. (The P905 LTE). Never had any issues with battery.
Your issue is certainly not the norm, or the model would've been pulled off the market a long time ago.
The only issue mine has is that sometimes the touchscreen driver crashes upon wakeup. It cames back up after a minute or so. But that's fully firmware-based and I'm simply too lazy to reflash. xD
This was an apparent issue on s7 based on Google search.
I am getting this error message on a s8+ that has never seen water. It's been like this for about a week.
Kinda strange for a phone touted as waterproof.
Correct me if wrong but samsung warranty is voided on water damage?
Anyway to reset this?
Anyone with thoughts?
Sent from my SM-G955U using Tapatalk
I don't think it implies you have water damage. The warning is to prevent you from trying to charge if the port is wet after being exposed to water. You may just have a faulty port.
My first s7 did this and eventually would not charge anymore , and had to get a replacement
Sent from my SM-G955U using Tapatalk
It will wireless charge still.
Normally shows up fire a bit after the phone gets wet. Once it does it will go away.
I've gotten my phone wet all works great.
If you truly haven't gotten the phone wet or take it back because it might have an issue.
If the phone has nevee been wet then there is a problem.
Now if you live In the area where the humidity is high.
The that can trigger it also.
OMG the same thing is happening to my phone I've only had it for about 30 to 40 days-and like yours never seen water and it's giving me that moisture warning it has to be something wrong with these phones they need to give us our money back or replace them
Same thing just popped up on mine. I've had this phone for a week. Granted it's a really humid and rainy day here but this phone hasn't seen a drop of moisture.
Sent from my SM-G955U1 using XDA Free mobile app
Try giving the connector/port a wipe with some isopropyl/rubbing alcohol. This should clear the error.
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Samsung has a hard rule, no repairs for water damage ever. I had to jump through hoops to get a brand new note fixed even after they agreed to fix it, the repair facility tried to not do it, more time in the phone with customer service. Samsung will go out of their way to deny warranty work and make you tell every higher person in the customer service chain your entire story over and over again. Terrible customer service unless you have a lot of patience and a lot of time to sit on hold.
mandyed66 said:
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
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I've had issue with this as well but it's disappeared for the last few weeks not sure why......
Is there any chance that sand could cause the moisture alert? I had the same issue for an entire day, the phone did not get wet, but I live in a very sandy area and figured a grain of sand had triggered the alert. Just curious..
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
I've also had this problem for the past couple of days. Have had the alert before (phone has never been wet, but I used to live in a humid environment and mostly happened when my finger had been sitting over the connector). Then yesterday it stopped charging - very convenient not having a working phone while moving house and starting a new job /s.
I don't think hacks like rebooting while plugged in are an OK solution; I've never been unable to charge any phone during regular use before!
Reading around the net, Samsung has obviously pushed an update that has either increased the sensitivity of the cut-off, or just has a bug. Perhaps in response to issues with wet phones shorting and causing damage, and want to push warranty claims as user error or damage.
I've had an S3, S4, S6 and now S8; between this and Bixby hijacking my phone and constantly pushing updates to itself my next handset might be a Pixel.
Stifler87 said:
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
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This worked for me. Thanks! Going to call T-Mo tomorrow though to get it replaced.
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
j_hansen said:
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
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Could be an app causing it or multiple other things as mine just suddenly stopped doing it after an update a long while back.
Another thing was I have it a good rinse and then let it dry my phone on a stand so any water would move down and out.
I've been down all avenues including deleting apps and booting into safe mode that disables 3rd party apps, couple of factory resets and few hard resets from recovery and also have a problem with phone not detecting my brand new DeX, this digs deeper than I want to deal with now so Samsung can fix it since I did nothing wrong, I look after my phones really well, this is my first note to have a problem so I'll give Samsung the chance to put it right without me having a husdyr fit
My Frontier is 3 months out of warranty and nobody in Australia seems to be able to help me. So, The screen started going yellow one day and then lines started to appear over the watch faces and then by the end of the day the watch went into an endless bootloop. There was no way to stop it until the battery ran out. I tried charging it, but after a few seconds the charger started to blink red. I sent it to Samsung and they said there were no signs of water damage or physical damage to the watch, but since it was an "overseas model" they were no allowed to repair it. I contacted **** Smith and Kogan and they said they also could not fix the problem. I tried charging it coulple of weeks later to try to get pics of what it was doing and it charged up with no problems. I updated to Tizen 4 and then wore the watch all day with no issues. Everything worked! Then the next morning the yellow lines started showing up. I'm just trying to find out if you think I'd need a new battery or motherboard? I love my Frontier, but I really don't want to have to buy another one. I turn to the people of XDA for help.
Oh. Ok, cool. Thanks.
So my wife was using her phone today and then the screen went black. The phone itself seems to be on as I can feel it vibrate when I try to hard reset it, but no display.
Phone has never been dropped and only about 6 months old. Any ideas? I'm scheduled to swing by UbreakIFix it tomorrow for them to take a look since its under warranty.
It be WIA... display failure have been happening with this model.
blackhawk said:
It be WIA... display failure have been happening with this model.
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Ugh. I took it over to the local ubreakifix and they fixed it (and billed samsung) since it was still under warranty. Looks like it would have been $260 if I had to pay for it.
This happened to me back in June. AT&T was quick with a warranty replacement. Fairly well known issue with this model, as blackhawk said.
Exact same thing happened to me yesterday. Phone was fine when I put it on the charger and went to bed. Woke up to no screen. Had to use power button to turn off my alarm. Soft reset it multiple times with no change.
Luckily had a ubreakifix right up the road and they got it replaced in about 3 hours, free of course. My phone is not even 7 months old yet. Told me as soon as I brought it in that it's been a known issue with this model. Smh.