This was an apparent issue on s7 based on Google search.
I am getting this error message on a s8+ that has never seen water. It's been like this for about a week.
Kinda strange for a phone touted as waterproof.
Correct me if wrong but samsung warranty is voided on water damage?
Anyway to reset this?
Anyone with thoughts?
Sent from my SM-G955U using Tapatalk
I don't think it implies you have water damage. The warning is to prevent you from trying to charge if the port is wet after being exposed to water. You may just have a faulty port.
My first s7 did this and eventually would not charge anymore , and had to get a replacement
Sent from my SM-G955U using Tapatalk
It will wireless charge still.
Normally shows up fire a bit after the phone gets wet. Once it does it will go away.
I've gotten my phone wet all works great.
If you truly haven't gotten the phone wet or take it back because it might have an issue.
If the phone has nevee been wet then there is a problem.
Now if you live In the area where the humidity is high.
The that can trigger it also.
OMG the same thing is happening to my phone I've only had it for about 30 to 40 days-and like yours never seen water and it's giving me that moisture warning it has to be something wrong with these phones they need to give us our money back or replace them
Same thing just popped up on mine. I've had this phone for a week. Granted it's a really humid and rainy day here but this phone hasn't seen a drop of moisture.
Sent from my SM-G955U1 using XDA Free mobile app
Try giving the connector/port a wipe with some isopropyl/rubbing alcohol. This should clear the error.
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Samsung has a hard rule, no repairs for water damage ever. I had to jump through hoops to get a brand new note fixed even after they agreed to fix it, the repair facility tried to not do it, more time in the phone with customer service. Samsung will go out of their way to deny warranty work and make you tell every higher person in the customer service chain your entire story over and over again. Terrible customer service unless you have a lot of patience and a lot of time to sit on hold.
mandyed66 said:
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
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Click to collapse
I've had issue with this as well but it's disappeared for the last few weeks not sure why......
Is there any chance that sand could cause the moisture alert? I had the same issue for an entire day, the phone did not get wet, but I live in a very sandy area and figured a grain of sand had triggered the alert. Just curious..
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
I've also had this problem for the past couple of days. Have had the alert before (phone has never been wet, but I used to live in a humid environment and mostly happened when my finger had been sitting over the connector). Then yesterday it stopped charging - very convenient not having a working phone while moving house and starting a new job /s.
I don't think hacks like rebooting while plugged in are an OK solution; I've never been unable to charge any phone during regular use before!
Reading around the net, Samsung has obviously pushed an update that has either increased the sensitivity of the cut-off, or just has a bug. Perhaps in response to issues with wet phones shorting and causing damage, and want to push warranty claims as user error or damage.
I've had an S3, S4, S6 and now S8; between this and Bixby hijacking my phone and constantly pushing updates to itself my next handset might be a Pixel.
Stifler87 said:
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
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Click to collapse
This worked for me. Thanks! Going to call T-Mo tomorrow though to get it replaced.
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
j_hansen said:
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
Click to expand...
Click to collapse
Could be an app causing it or multiple other things as mine just suddenly stopped doing it after an update a long while back.
Another thing was I have it a good rinse and then let it dry my phone on a stand so any water would move down and out.
I've been down all avenues including deleting apps and booting into safe mode that disables 3rd party apps, couple of factory resets and few hard resets from recovery and also have a problem with phone not detecting my brand new DeX, this digs deeper than I want to deal with now so Samsung can fix it since I did nothing wrong, I look after my phones really well, this is my first note to have a problem so I'll give Samsung the chance to put it right without me having a husdyr fit
Related
Hey everyone,
I wish I wasn't here under these circumstances, but yesterday my phone got drenched by the faucet when I accidentally dropped it in the sink. I turned it off right away and tried to dry it by blowing out all the holes/buttons/etc. with canned air. then (maybe stupidly) I turned the phone back on and used it the rest of the day, not really noticing that it wasn't charging when I plugged it in until later when the battery got very low and I plugged it in again and noticed that the charging symbol didn't appear.
Ultimately, what I found DID work, (at least temporarily, sometimes it still stops charging) was turning the phone off, then plugging it in, then turning it back on . When I did this, usb (and wireless) charging work, as well as the USB connection for getting files off the phone on my computer.
It's a bit odd that this is what worked, but so far, it seems to. I'm just not quite sure if there's anything else I can do other than maybe send the phone to LG for repair, or find a local shop that might be cheaper...
Just looking for any suggestions or information anyone may have to help me fix this. thanks in advance!
shorty6049 said:
Hey everyone,
I wish I wasn't here under these circumstances, but yesterday my phone got drenched by the faucet when I accidentally dropped it in the sink. I turned it off right away and tried to dry it by blowing out all the holes/buttons/etc. with canned air. then (maybe stupidly) I turned the phone back on and used it the rest of the day, not really noticing that it wasn't charging when I plugged it in until later when the battery got very low and I plugged it in again and noticed that the charging symbol didn't appear.
Ultimately, what I found DID work, (at least temporarily, sometimes it still stops charging) was turning the phone off, then plugging it in, then turning it back on . When I did this, usb (and wireless) charging work, as well as the USB connection for getting files off the phone on my computer.
It's a bit odd that this is what worked, but so far, it seems to. I'm just not quite sure if there's anything else I can do other than maybe send the phone to LG for repair, or find a local shop that might be cheaper...
Just looking for any suggestions or information anyone may have to help me fix this. thanks in advance!
Click to expand...
Click to collapse
You should have not used the phone but put it turned off in a bowl of uncooked rice for a few days. Optional also removed the back and the battery if possible. You will have corrossion now and maybe worse electrical damage.
gee2012 said:
You should have not used the phone but put it turned off in a bowl of uncooked rice for a few days. Optional also removed the back and the battery if possible. You will have corrossion now and maybe worse electrical damage.
Click to expand...
Click to collapse
Yeah, I recognize that it was a bad idea... but there's not much I can do about that now. I'm just trying to figure out what my best course of action going forward is.
shorty6049 said:
Yeah, I recognize that it was a bad idea... but there's not much I can do about that now. I'm just trying to figure out what my best course of action going forward is.
Click to expand...
Click to collapse
Try to remove the back and battery and place it in a bowl of uncooked rice asap for 2-3 days, this will limit the damage. Your warranty will also be voided i`am afraid as the moisture indicators are colored now.
gee2012 said:
Try to remove the back and battery and place it in a bowl of uncooked rice asap for 2-3 days, this will limit the damage. Your warranty will also be voided i`am afraid as the moisture indicators are colored now.
Click to expand...
Click to collapse
what do you think the chances of the moisture indicators NOT being colored would be?
I had the phone inside a bumper case which covers the sides of the phone and the back. Some water got inside the case, but maybe not enough to wet the indicators.. I'd hate to open the phone and then realize they weren't colored. I hate opening phones if possible, but that'd be the only way to know for sure , I guess...
I'm working on getting my hands on a back up phone to use currently , but I hate to see the condition of this one get worse... (my nexus 4 that I was going to use as a backup hasn't wanted to power on in a couple months after I botched Rom flashing attempt and subsequent failure to accept a charge)
shorty6049 said:
what do you think the chances of the moisture indicators NOT being colored would be?
I had the phone inside a bumper case which covers the sides of the phone and the back. Some water got inside the case, but maybe not enough to wet the indicators.. I'd hate to open the phone and then realize they weren't colored. I hate opening phones if possible, but that'd be the only way to know for sure , I guess...
I'm working on getting my hands on a back up phone to use currently , but I hate to see the condition of this one get worse... (my nexus 4 that I was going to use as a backup hasn't wanted to power on in a couple months after I botched Rom flashing attempt and subsequent failure to accept a charge)
Click to expand...
Click to collapse
Water goes through the tiniest cracks and openings so i guess the indicators are colored. Only one sure way to find out and that is looking inside the phone. Look on YouTube for a Nexus 5 iFixit dissasembly video.
Opening up the phone doesn't really void the warranty. Breaking something while opening it does. You still had the headphone jack and the usb port open right? That means water got in and tripped the sensors. This is pretty much guaranteed. IMO, those sensors are too sensitive. Just using the phone in a humid place (bathroom while shower is running) trips them.
If everything works fine just try a wireless charger
Sent from my Nexus 5 using Tapatalk
The fact that your charging doesn't work reliably anymore probably means the moisture indicators would be coloured... I've had phones where the water didn't damage it at all and they still were
Sent from my Nexus 5 using Tapatalk
This damn phone keeps telling me it has moisture and won't charge. Hasn't gotten wet in weeks. Really annoying having to keep cleaning the port had this happen on my s7 toward the end before i traded it in. Any one else having constant issues with this?
You don't live in a cold or humid place do you? Could be picking up moisture from condensation. Have you gotten the port wet previously?
Also you mention cleaning the port, what are you using to clean it and how well of a job are you doing? I mean are we talking about a couple minutes making sure its thoroughly clean/dust and debris free or are we talking about a 2 second blow on the charge port and you're done?
flipq88 said:
This damn phone keeps telling me it has moisture and won't charge. Hasn't gotten wet in weeks. Really annoying having to keep cleaning the port had this happen on my s7 toward the end before i traded it in. Any one else having constant issues with this?
Click to expand...
Click to collapse
Had the same issue and only a factory reset solved the problem. I used a blow dryer and it didn't help.
Best to clean your port with alcohol swabs. Gets the dirt out really well and dries up water stuck in there.
Sent from my SM-G955U using Tapatalk
xeathpk said:
You don't live in a cold or humid place do you? Could be picking up moisture from condensation. Have you gotten the port wet previously?
Also you mention cleaning the port, what are you using to clean it and how well of a job are you doing? I mean are we talking about a couple minutes making sure its thoroughly clean/dust and debris free or are we talking about a 2 second blow on the charge port and you're done?
Click to expand...
Click to collapse
I've never had issues with other phones, so i doubt it's where I live. And I've been cleaning them with some cotton and even a blow dryer. Works fine for a bit but then goes back to messing up.
You say in your opening post that your phone hasnt got wet "in weeks" which leads me to believe that you did get it wet at some point? The phone is supposed to be water resistant (not waterproof) so its possible some water HAS affected your device. If not water then it might be a false positive from something else in your charge port.
Forget the dryer, try using a toothpick or some compressed (canned) air to get the port nice and cleaned out of any dust or debris.
Id say if you're still having the issue even after a good cleaning then your phone might be cooked buddy. Might be worth a shot to factory reset and see if the problems persist but other than that you might not have a choice but to get it repaired or replaced if possible.
This is defiantly a software issue, my device has never been near water and in the last week it's throwing moisture in port, a quick dey with a dryer and then rebooting and then plugging the sub lead in once it's booted works fine.
If guess the moisture sensitivity thing is either way to sensitive or does not clear after the slotted time anymore.
My port is now spotless after a good Hoover out and compressed air and a q tip soaked with IPA and around 15 mins of re drying, unplugging and re plugging a few times throws the error every single time and simply holding the device with a finger near the port can trigger the notification after a few mins.
I have been able to replicate this 2 times now and will continue to I'm also trying to find out what service throws this and if there are any tweekable variables for it if any.
Make sure your charger isn't wet. I once spilled water on my old charger connection. Luckily it was unplugged. Soaked it in alcohol and let it dry for a few days and now it works fine. Worse comes to worse, use wireless charging until you find a solution
flipq88 said:
This damn phone keeps telling me it has moisture and won't charge. Hasn't gotten wet in weeks. Really annoying having to keep cleaning the port had this happen on my s7 toward the end before i traded it in. Any one else having constant issues with this?
Click to expand...
Click to collapse
I have this after my phone has been in my running arm-band for an hour.
Don't worry 'bout it.....I dodn't do anything and after 10 mins after taking it out of running arm-band, message goes away.
Matt
My phone started doing this over last few days also. Never been near water, always kept dry. Got to be a software issue, quite common issue if you search the web.
It's really annoying!
Possible solution found in my thread - https://forum.xda-developers.com/ga...ence-error-t3650910/post73271139#post73271139
matthew33 said:
I have this after my phone has been in my running arm-band for an hour.
Don't worry 'bout it.....I dodn't do anything and after 10 mins after taking it out of running arm-band, message goes away.
Matt
Click to expand...
Click to collapse
Guessing you missed the part where I said it hasn't gotten wet in weeks. Ended up exchanging the phone because problem wouldn't go away
leave it under a sun lamp
I've noticed something with mine doing it and I finally connected the dots. I'll put my pinky under my phone as a support for when I am holding it and I've noticed that sensor is sensitive enough to detect the moisture from my body even though there is barely anything there. My pinky would essentially rest on the charging port covering it and I did it without thinking.
When I changed my habit all is my moisture messages went away that I thought were "random".
flipq88 said:
Guessing you missed the part where I said it hasn't gotten wet in weeks. Ended up exchanging the phone because problem wouldn't go away
Click to expand...
Click to collapse
Where'd you exchange it and did they give you a new or refub?
Sailor Gerry said:
Where'd you exchange it and did they give you a new or refub?
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Click to collapse
With tmobile. Warranty exchanges are $5. And probably a refurbed. Don't know, don't really care as long as it works
I got the same issue after exosing it to salt water, basically all I did was got some splash on the phone. I used wireless charging most of the time anyway but it's a bit annoying. Read something about salt water moisture is different so I used a syringe with tap water, sprayed on the port about 3-4x and 5 hrs laters the message disappeared. It might not work for all but at least for me this did the trick. Haven't seen the message for about a week now.
Yeah I second this... it's the dissolved salt on the interior. I cleaned it with fresh water and message went away
Sent from my SM-G955F using XDA-Developers Legacy app
Had this yesterday for a few hours without the phone getting wet at all. Rebooted and message still there, switched off the phone and plugged in the charger and it charged left it like that for a few min and switched the phone back on. The moisture message didn't come back anymore.
flipq88 said:
With tmobile. Warranty exchanges are $5. And probably a refurbed. Don't know, don't really care as long as it works
Click to expand...
Click to collapse
Well, you are nuts accepting a refurb.
I got in touch with Samsung via the phone and they told me themselves, I have a 2 year warranty with Samsung as standard in the UK.....they arranged a courier to pick up my phone from my house and sent me a BRAND new one.
Warranty dude....Warranty!
Matt.
A couple days ago I dropped my phone in a lake. It was about 10 feet. It filled with water. I removed the sim card and got rid of water.
I left the phone in a bag of rice for a day and tried to turn it on. It keeps rebooting on the screen where it says SGS7 Powered by Android. I tried to get into recovery mode. When I do that it keeps trying to get there. The only thing I see is blue "RECOVERY BOOTING....". I got into the Download mode and flashed the phone with Odin with 4 file firmware. Nothing changed. Still seeing the same thing.
Is it a brick?
RavOcean said:
A couple days ago I dropped my phone in a lake. It was about 10 feet. It filled with water. I removed the sim card and got rid of water.
I left the phone in a bag of rice for a day and tried to turn it on. It keeps rebooting on the screen where it says SGS7 Powered by Android. I tried to get into recovery mode. When I do that it keeps trying to get there. The only thing I see is blue "RECOVERY BOOTING....". I got into the Download mode and flashed the phone with Odin with 4 file firmware. Nothing changed. Still seeing the same thing.
Is it a brick?
Click to expand...
Click to collapse
The S7 has an IP 68 raiting, meanging that (in theory) it can resist being up 30 min submerged in up to 1.5 meters (which is a bit less than 5 feet). You've probably damaged the hardware on the phone. It might be fixable by a techincal service (although the offcial one wil tell you the warranty has been voided).
Removing the SIM when it was wet might have been a mistake, as you just disabled the IP68 water resistance rating by creating a way for the water to get in
Possible 10ft was too much, but have seen tests that way surpassed the suggested limits and it was fine
*Detection* said:
Removing the SIM when it was wet might have been a mistake, as you just disabled the IP68 water resistance rating by creating a way for the water to get in
Possible 10ft was too much, but have seen tests that way surpassed the suggested limits and it was fine
Click to expand...
Click to collapse
Well, the thing is that I didn't remove the SIM right away. I dried the phone, it was fine. But in a minute it stopped reading the SIM. I gave it a couple minutes. Nothing. Then I restarted the phone, which brought me to the problem that I have now. It wouldn't start.
Then I realized that the water probably got into the phone. I removed the SIM and water started pouring from inside.
RavOcean said:
Well, the thing is that I didn't remove the SIM right away. I dried the phone, it was fine. But in a minute it stopped reading the SIM. I gave it a couple minutes. Nothing. Then I restarted the phone, which brought me to the problem that I have now. It wouldn't start.
Then I realized that the water probably got into the phone. I removed the SIM and water started pouring from inside.
Click to expand...
Click to collapse
That sucks, IP68 rating should have prevented any water getting in, but as above, maybe 10ft was too deep and the pressure too much for the phone seal
*Detection* said:
That sucks, IP68 rating should have prevented any water getting in, but as above, maybe 10ft was too deep and the pressure too much for the phone seal
Click to expand...
Click to collapse
I'm pretty sure that's what happened.
I'll take it to a repair shop and see what they can do. It's too soon for this phone to finish its serve...
RavOcean said:
I'm pretty sure that's what happened.
I'll take it to a repair shop and see what they can do. It's too soon for this phone to finish its serve...
Click to expand...
Click to collapse
They'll probably sell you a new motherboard / battery at best, and likely a new phone at worst
That's the problem with not being able to remove batteries in phones these days, if you get them wet you have no way of preventing a short circuit / damage
Generally if you can remove the battery fast, you minimise any damage
Also a big factor in phones not working again after getting wet is the impurities in the water that remain on the electronics even when dry, you need to use something like Isopropyl Alcohol to clean it off
And if the lake was salt water you have even more damage, back in the WWI days soldiers used Sea Water to defuse bombs as it would quickly cease up all the working parts inside the fuse/detonator section iirc
*Detection* said:
They'll probably sell you a new motherboard / battery at best, and likely a new phone at worst
That's the problem with not being able to remove batteries in phones these days, if you get them wet you have no way of preventing a short circuit / damage
Generally if you can remove the battery fast, you minimise any damage
Also a big factor in phones not working again after getting wet is the impurities in the water that remain on the electronics even when dry, you need to use something like Isopropyl Alcohol to clean it off
And if the lake was salt water you have even more damage, back in the WWI days soldiers used Sea Water to defuse bombs as it would quickly cease up all the working parts inside the fuse/detonator section iirc
Click to expand...
Click to collapse
Wow, that's a good peace of the history right there I really liked it! Didn't know about those soldiers' methods.
Speaking of, no, the lake was a pure mountain water.
And I just want a repairman to take a look what he can do. I already bought exact same phone since I couldn't wait, really need this phone for work and other business. However, I'd like to fix it rather than having it as a peace of memory. So hopefully they'll be able to fix it under a $100 cost.
Good luck, hope it doesn't cost too much to repair
Hello everyone! I have some problem with my Pixel. I was recording a video in 4k and the phone was charging during the recording. Then I found, that there is just 6% of the battery, made it at least 50%, took the phone off the charging and since then I can't charge, turn it on, start into bootloader, because there is no indications at all, just after pressing power and volume down for about 30 seconds, there is some vibration - I don't know what does it means. What can I do?
If the power is off, you should definitely be able to charge. I see a few possibilities:
The charger is bad
The cable is bad
The charging port on the phone is dirty or corroded
The charging port is broken
Hopefully it's not the last one, but try to eliminate the other possibilities. Be careful when trying to clean the port, so you don't damage or scratch anything. I've read at least one person post that they were able to get some goop out, and then their phone charged normally after that.
Good luck!
post-mortem said:
If the power is off, you should definitely be able to charge. I see a few possibilities:
The charger is bad
The cable is bad
The charging port on the phone is dirty or corroded
The charging port is broken
Hopefully it's not the last one, but try to eliminate the other possibilities. Be careful when trying to clean the port, so you don't damage or scratch anything. I've read at least one person post that they were able to get some goop out, and then their phone charged normally after that.
Good luck!
Click to expand...
Click to collapse
Everything with the charging is going well, because I'm using the original cable, with charges my second device right now. The charging port was okey, because it was charging while recording video. The cable was plugged in for a few hours, so the phone should be charged. That's why I still have the question: "What's happened to my Pixel?"
Your motherboard could potentially be gone. Here's my story.
I had a Pixel that I loved and adored. It began to have random reboots. I'd be doing something, and the phone would reboot. It happened sporadically, but was a nuisance because when I'm on call at night, my paging app doesn't start in the background after a restart, so I began missing some nighttime pages. Only happened twice, but it's a bit unacceptable in my line of work.
Eventually the reboots happened more frequently, and then one day it wouldn't turn back on. I tried everything and all i would get with long presses of the power button was a blip of a vibration motor. I talked through Google Support who recommended uBreakIFix. I sent the phone to them (after purchasing a used craigslist replacement) and they said a motherboard replacement was needed. Literally everything in the phone was in perfect condition, I had the phone in a protective case with screen cover since day 1 and there was no water damage. They also couldn't get it to power on. The slight vibration you're mentioning is exactly the issue I ran into and a motherboard replacement is 300+ dollars so I had to call it a loss.
Oh, God... But is there any answer about why this happens?
jakegub said:
Your motherboard could potentially be gone. Here's my story.
I had a Pixel that I loved and adored. It began to have random reboots. I'd be doing something, and the phone would reboot. It happened sporadically, but was a nuisance because when I'm on call at night, my paging app doesn't start in the background after a restart, so I began missing some nighttime pages. Only happened twice, but it's a bit unacceptable in my line of work.
Eventually the reboots happened more frequently, and then one day it wouldn't turn back on. I tried everything and all i would get with long presses of the power button was a blip of a vibration motor. I talked through Google Support who recommended uBreakIFix. I sent the phone to them (after purchasing a used craigslist replacement) and they said a motherboard replacement was needed. Literally everything in the phone was in perfect condition, I had the phone in a protective case with screen cover since day 1 and there was no water damage. They also couldn't get it to power on. The slight vibration you're mentioning is exactly the issue I ran into and a motherboard replacement is 300+ dollars so I had to call it a loss.
Click to expand...
Click to collapse
Oh, God... But is there any answer about why this happens?
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
jakegub said:
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
Click to expand...
Click to collapse
Does this happens on the 2nd and 3rd Pixel versions?
I've had my Pixel 2 for a while now and haven't had any unusual behavior. I love my pixel 2.
another case
jakegub said:
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
Click to expand...
Click to collapse
I had a similar problem, possibly the same. My Pixel 1 rebooted randomly, but pretty rarely, like once every several months. One morning it rebooted and then a few minutes later died for good. Unlike your phone though, pushing power + down-arrow didn't do anything. At the google-recommended repair store, they tried obvious things like changing the battery and nothing worked. They said that the charging cable drew a negligible amount of current, something like 50-80mA if I remember right.
What is "extended warranty replacement"? When I talked to Google, they said that since my phone was 21 months old, they wouldn't do anything for me.
aram_h said:
I had a similar problem, possibly the same. My Pixel 1 rebooted randomly, but pretty rarely, like once every several months. One morning it rebooted and then a few minutes later died for good. Unlike your phone though, pushing power + down-arrow didn't do anything. At the google-recommended repair store, they tried obvious things like changing the battery and nothing worked. They said that the charging cable drew a negligible amount of current, something like 50-80mA if I remember right.
What is "extended warranty replacement"? When I talked to Google, they said that since my phone was 21 months old, they wouldn't do anything for me.
Click to expand...
Click to collapse
Yeah your mobo is shot and so is mine.
The extended warranty was a $100 add-on when you bought the phone to insure it for 2 years. This is a scam. Any issues you will find on these devices will have occurred and made themselves known within the first 3 months or 3 years after having the phone. Having bought the warranty also means nothing from a customer service point of view as they will refuse to work with you on anything about the phone if it is more than 15 days past warranty expiration even if you have NEVER made a claim and the problem is an obvious hardware defect that you wouldn't ever assume needed to be fixed until it's already too late and your device is no longer functional
So I dropped my 6 in the pool 4 months ago and it was under water for about 4 minutes. When I pulled it out, the screen was still on appeared to be functioning normally. That was short lived, as expected the phone was dead within minutes. I tried every trick in the book to get it to work over the next week and nothing worked. I ordered the 6t, put the 6 in the closet and didn't touch it again until last week. I was going to recycle it at BBY, and thought I should just make sure it doesn't turn on so my data is protected. Unbelievably, it powered on and I just had to reflash the latest oos. I didn't lose any data at all!
So, given that it's no longer my daily driver, can I assume that everything is fine with it and it's safe to use from a data integrity and functionality standpoint? Anyone have a similar story?
Glad to hear it dried and works good. Water is definitely not an ideal thing to use or cool components
Instead of recycling it, you should donate to @mwilky (dev behind Renovate), who lost his phone and stopped development for OP6. https://forum.xda-developers.com/oneplus-6/development/renovate-ice-stables-nightlies-svn-t3801364
Maybe you can get some free license for his paid mod, and enable others to get some further development updates since he would have a phone to work. Also think you would get hellf of a lot of rep for such a move.
azsl1326 said:
So I dropped my 6 in the pool 4 months ago and it was under water for about 4 minutes. When I pulled it out, the screen was still on appeared to be functioning normally. That was short lived, as expected the phone was dead within minutes. I tried every trick in the book to get it to work over the next week and nothing worked. I ordered the 6t, put the 6 in the closet and didn't touch it again until last week. I was going to recycle it at BBY, and thought I should just make sure it doesn't turn on so my data is protected. Unbelievably, it powered on and I just had to reflash the latest oos. I didn't lose any data at all!
So, given that it's no longer my daily driver, can I assume that everything is fine with it and it's safe to use from a data integrity and functionality standpoint? Anyone have a similar story?
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regarding any smartphone that catches water or liquids, the safest thing to do is to try shut it down and let it dry, don't force dry it and you might be lucky as you did and it will be ok to use again. Tho that won't ensure you that it's life will be as long as expected. Had a "OP 3 drinking problem" 2 years ago, I dropped it in bath and got it out fast, let it closed for about 3 weeks. my father still uses it now The bad thing about liquids on electrical gadgets is the shortcut it produces that can lead to burning some components so that's why best advice is yo turn off his power source. at latest models with no detachable battery can be tricky but need to be done somehow.