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Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
PROBLEM SOLVED!!! SEE THE LAST THREAD. BR!
rafaelqds said:
Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
Click to expand...
Click to collapse
Is it showing full bars when you connect the charger and press the volume button?
dude, i think there is something wrong with our country. take a look at this thread: http://forum.xda-developers.com/showthread.php?t=1111761
i think you tried everything possible, can't see what else you could do. Looks like a hardware issue..
if i were you, i'd claim for warranty, even if you bought in hk, it has warranty, of course you will lose shipping cost, but, it's better than lose the phone! =o]
good luck!
GchildT: Nothing happens when i connect the charger to the cellphone.
Already tried the hard reset (volumn up + power button) nothing happens
thiagodark: Tell me about it, i read this thread ealier this morning, actually i send it a private message asking him if he solve his problem... samsung is really disappoint me.
The thing i found most said is that the phone is bran new! Not a month year old.
And i didn't do anything, not even rotted, dropped, anything!
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow... good for you man. Its rooted btw
Sent from my Nexus S 4G using XDA App
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow.... really good news, i always clean contacts before everything, my old desire hd was going in car mode, just because a short in this piece, and when i cleaned with isopropyl alcohol it was magically solved.
Well, nice to know that your issue was solved...
Sent from my Nexus S using XDA App
I installed a stable version of cyanogenmod 9 on my phone and the system was working perfectly, but I spent some time without using it because it didn't have any signal(I think its aerial is broken). After some time I decided to try to fix it, so I turned it on. It booted normally, but shortly it turned off by itself. Then I tried to turned it on again successfully, but again it turned off. I thought it was the battery so I plugged the phone, but it wasn't showing any sign of being charged. So I tried to charge the battery out of the phone and I checked its voltage, but when I put it back in the phone, it didn't work. The only thing I see, when I try to turn it on is a dim red light in the trackpad.
Any ideas of what happened? Is this reversible?
Thanks in advance.
I'm no expert, but it unfortunately sounds bricked to me.
Similar thing happened on my 1st MT4GS after like a week of owning it. We were on vacation and I was playing fruit ninja, slashing happily away as the phone was plugged in for bedtime. All of a sudden it turns off. I'm like WTF, it was charging! But it apparently wasn't, and similar symptoms to you. No other lights/charge/indication of anything working. Just the dim red light in the track pad I could get to go on and off. Since it was just over a month old after I got back from vacation, I wound up having to ship to HTC rather than walk out with a new one from t-mobile, but they sent me a replacement I've been using since.
So sorry I don't have better news, but it sounds like what happened to me, and it was dead and had to be replaced.
Hi,
This has happened to me two or three times but thankfully I have a few other devices so I needn't worry much.
When this happens I take out sim, SD and battery for a week or so. Upon reinserting battery all was good each time.
If you have a spare try it, I can't say for sure if we are on the same boat but its worth a shot before throwing it away.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Edit
Here is a link that I and a few other discussed our issues, none the same but all similar.
http://forum.xda-developers.com/showthread.php?t=2257451
Also there are plenty of other threads I seen on this as well, search around a bit and hopefully you'll find an answer
Best of luck!
So there's some threads I just shouldn't read ...
After coming across this today my phone has started turning off by itself (doing routine things, like pressing the "Read" button on an SMS). There's gotta be a weird coincidence there (I had an underclock issue where the screen wouldn't come on a couple months ago while earlier that day I was reading the post on how to replace a bad LCD panel - so I get to overreact like that).
I think my issue is more about battery as I have been tracking it the past several hours (three shutdowns in a row at 60% battery, and then one ten minutes ago at 20%) but it continues to work itself out (with some weird stuff like notification panel crashing on me on one of the last reboots).
I have what I presume is a cheap 1900mAh battery (EZOPower) that is starting to show it's wrinkles. I have dropped the max processor speed a notch according to a recommendation in this post:
http://forum.xda-developers.com/showthread.php?t=2753720
...hopefully that was the issue. I nandroid'd my device just in case something goes wrong. If it continues, I'll swap batteries and see.
I'm hesitant to shell out for a couple Ankers because I currently have my eye on the LG Optimus F3Q (although getting one would be three months away, I gotta have priorities).
This was an apparent issue on s7 based on Google search.
I am getting this error message on a s8+ that has never seen water. It's been like this for about a week.
Kinda strange for a phone touted as waterproof.
Correct me if wrong but samsung warranty is voided on water damage?
Anyway to reset this?
Anyone with thoughts?
Sent from my SM-G955U using Tapatalk
I don't think it implies you have water damage. The warning is to prevent you from trying to charge if the port is wet after being exposed to water. You may just have a faulty port.
My first s7 did this and eventually would not charge anymore , and had to get a replacement
Sent from my SM-G955U using Tapatalk
It will wireless charge still.
Normally shows up fire a bit after the phone gets wet. Once it does it will go away.
I've gotten my phone wet all works great.
If you truly haven't gotten the phone wet or take it back because it might have an issue.
If the phone has nevee been wet then there is a problem.
Now if you live In the area where the humidity is high.
The that can trigger it also.
OMG the same thing is happening to my phone I've only had it for about 30 to 40 days-and like yours never seen water and it's giving me that moisture warning it has to be something wrong with these phones they need to give us our money back or replace them
Same thing just popped up on mine. I've had this phone for a week. Granted it's a really humid and rainy day here but this phone hasn't seen a drop of moisture.
Sent from my SM-G955U1 using XDA Free mobile app
Try giving the connector/port a wipe with some isopropyl/rubbing alcohol. This should clear the error.
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Samsung has a hard rule, no repairs for water damage ever. I had to jump through hoops to get a brand new note fixed even after they agreed to fix it, the repair facility tried to not do it, more time in the phone with customer service. Samsung will go out of their way to deny warranty work and make you tell every higher person in the customer service chain your entire story over and over again. Terrible customer service unless you have a lot of patience and a lot of time to sit on hold.
mandyed66 said:
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Click to expand...
Click to collapse
I've had issue with this as well but it's disappeared for the last few weeks not sure why......
Is there any chance that sand could cause the moisture alert? I had the same issue for an entire day, the phone did not get wet, but I live in a very sandy area and figured a grain of sand had triggered the alert. Just curious..
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
I've also had this problem for the past couple of days. Have had the alert before (phone has never been wet, but I used to live in a humid environment and mostly happened when my finger had been sitting over the connector). Then yesterday it stopped charging - very convenient not having a working phone while moving house and starting a new job /s.
I don't think hacks like rebooting while plugged in are an OK solution; I've never been unable to charge any phone during regular use before!
Reading around the net, Samsung has obviously pushed an update that has either increased the sensitivity of the cut-off, or just has a bug. Perhaps in response to issues with wet phones shorting and causing damage, and want to push warranty claims as user error or damage.
I've had an S3, S4, S6 and now S8; between this and Bixby hijacking my phone and constantly pushing updates to itself my next handset might be a Pixel.
Stifler87 said:
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
Click to expand...
Click to collapse
This worked for me. Thanks! Going to call T-Mo tomorrow though to get it replaced.
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
j_hansen said:
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
Click to expand...
Click to collapse
Could be an app causing it or multiple other things as mine just suddenly stopped doing it after an update a long while back.
Another thing was I have it a good rinse and then let it dry my phone on a stand so any water would move down and out.
I've been down all avenues including deleting apps and booting into safe mode that disables 3rd party apps, couple of factory resets and few hard resets from recovery and also have a problem with phone not detecting my brand new DeX, this digs deeper than I want to deal with now so Samsung can fix it since I did nothing wrong, I look after my phones really well, this is my first note to have a problem so I'll give Samsung the chance to put it right without me having a husdyr fit
Early last month, the phone went to the familiar black screen and wouldn't start. Based on past experiences, I let it run over night until the battery finished and then went to recovery and wiped cache. But the operation lasted close to one hour without any progress, so I restarted it. Still it wouldn't start, and I tried again to get to recovery mode, but this time there was no recovery mode. So it needed to be re-flashed, I thus thought, just as it did twice during the past year.
I was/am a long-term world traveller, and luckily I was in a city then. So I spent some efforts and found a repair shop and had the guy flash it. He seemed to have completed the flash but before I could fully login I got the black screen again on the spot. There was nothing we could do to get out of the black screen but to let the battery drain. So I paid him for the flash and went back to my apartment, and again let it run over night to drain the battery. The next morning when the battery was finished and I charged it up to about 30%, then I tried to start. But it only went to the Samsung logo without going forward. The recovery mode was back though, so I could switch it off. I was going to another city that day so I didn't have any chance to go back to the repair shop.
So about 10 days later when I reached another big city, I found another repair shop to get it flashed again. When I got there he did a couple normal starts, but when he was trying to go to recovery, the screen went to black again. So I had to take it back to my apartment waiting for the next morning.
The next morning I found an official Samsung repair centre in the city. So I went and left the phone there to get checked/fixed. The day after, I called and was told that it had problems in the main board. To replace it would cost about the same as buying a new phone.
Well that was very upsetting. I was/am not in the country where I bought the phone, so no warranty could I rely on.
The only thing I could try was to see if someone would buy it. So I went to a couple shops with the phone under black screen. One place offered me about $200 just for the screen. Well the phone costed me $600 just one year ago and it had been given excellent care throughout. Now just $200? But for a dead phone that sounded fine for me.
I bought it new. I never tempered it, nor had I given it heavy tasks. It was just to aide my travel: photos, maps, hotel booking, browsing the internet, and so on.
Had it been a good phone for me? I would say that the only thing I liked was the camera. Very good under low light.
But the GPS had been very slow. At times I had to wait for a minute to get my location under open sky.
The compass on the map was also very indecisive. Often times I got the opposite direction. So often I had to do the famous swing dance on the street to get it correctly.
The first big problem I had was the dark bands on the screen in about three months I got it. Samsung said the screen had to be replaced. But I was travelling in another country so no warranty would cover the replacement. I had to live with it. But luckily, after about a week, the screen came back normal.
Then after I got the long-awaited firmware upgrade it refused to start twice. I had to get it flashed. Imagine how much trouble that was for a world traveler. I couldn't flash it myself because I don't have a Windows computer!
Did I like the edge, or rather the no-edge? I probably would if I were an asura. But you see I need to hold a phone by hands. It just gave endless mistouches, and worries that it would slip off. A joke indeed for me.
Then the finger prints! All over the screen and the back. It just looked so dirty! Just as you would believe the phone is good at finger prints, the sensor was simply not very effective. Many times, enough failures required me to wait for a minute before retry.
The battery life was just so-so. It hardly lasted a day without me having to refrain from ordinary usage. So some would argue that it's got fast charging. But what can you do when you are outing for the whole day and relying on the GPS to go back? Ye, battery banks?
The WiFi reception was very poor. Often times when other phones worked well with WiFi, this phone complained about it. What was going on?
And the speed? Well it was not too slow, but for a top-of-the-line phone, it was just crawling. I never used it to play any games, but the response of launching and handling any app was simply not fast enough. Blame it on the multitudes of bloatware? I don't know.
And the random freeze and reboots? Although it did not happen as often as on a crappy phone, it happened quite a few times in the year.
And the renowned black screen of death, with or without the blue light on. Very scary. It happened also quite a few times. Initially it was worry and sleepless research. But then it made me an expert on how to deal with it.
And the long time or never for system or security updates?
So all in all, for my need of a reliable phone for serious use, I am happy it passed away.
Ok.
You were unlucky and got a defective one. I had to go to Sammy for having the same Black screen and constant freezes. They replaced the board with a New one that was made in march this year. The phone has been perfect ever since. I get usually almost 2 days of battery from it and flawless speed.
What i learned is that a low percentage of People that bought the phone in the day one had defective boards were the soc had problems.
But i get your frustration about the problems you had. I had the same toughts but decided to take a chance in trying to get it repaired.
Really bad luck on defective phone and/or most likely from the first batch... all the phones got a lot of those at first.
On the side note, why the phone is not under warranty if you didn't root it? Isn't the warranty 2 years and shouldn't they repair it charge free?
I don't mean to sound rude. But someone paid 200 dollars for a phone which you say was defective. He did this not for the screen but because 100% this was a software issue and not hardware. If you spent all the effort going to 2 repair shops you could have spent half the time flashing your carriers firmware from Sam mobile or even a custom rom on your own.
Im not trying to be rude but the S7E is an extremely powerful tool. There aren't any moving parts. The phone was fixable.
I had my original S8+ for 3 months or so when one night I went to sleep and forgot to charge the phone. Upon waking the next morning, my S8+ was completely black but was still functional (I could unlock, recognize haptic feedback, notifications,etc.)
I thought I may have unknowingly done something and paid for a replacement through insurance.
The replacement had been working great for the last 4-5 months on Oreo, unrooted on Samfail Xposed.
This morning, Xmas Eve, I wake up and Bam.... Black Screen of Death #2. Same situation as before, I wasn't feeling so hot last night and went to bed forgetting to plug in my phone. It was working fine casting YouTube to my TV (Chromecast) when I fell asleep, but apparently died at some point and now I can't get it to come on.
Is this something Samsung is acknowledging or will repair? Or am I screwed and have to either get a new phone or try to get another replacement from Asurion, if they even will?
unboostedzc said:
I had my original S8+ for 3 months or so when one night I went to sleep and forgot to charge the phone. Upon waking the next morning, my S8+ was completely black but was still functional (I could unlock, recognize haptic feedback, notifications,etc.)
I thought I may have unknowingly done something and paid for a replacement through insurance.
The replacement had been working great for the last 4-5 months on Oreo, unrooted on Samfail Xposed.
This morning, Xmas Eve, I wake up and Bam.... Black Screen of Death #2. Same situation as before, I wasn't feeling so hot last night and went to bed forgetting to plug in my phone. It was working fine casting YouTube to my TV (Chromecast) when I fell asleep, but apparently died at some point and now I can't get it to come on.
Is this something Samsung is acknowledging or will repair? Or am I screwed and have to either get a new phone or try to get another replacement from Asurion, if they even will?
Click to expand...
Click to collapse
Well as long as you install things like xposed there is no way to know for sure.
You may have run the battery out which can and has been known to lead to data corruption on Samsung devices. (an issues Samsung has had for decades) I would hook it up to a pc and run a logcat with it connected and see if that will give you an idea.